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Old June 23rd, 2011, 09:29 PM   #1 (permalink)
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Post [OFFICIAL SOLUTION] 3G issues on the 3D?

I'm having difficulties with 3G downloads on my new E3D, the specific app being tiny flashlight+LED (I needed to go outside at night). I have full bars where I am (Southwest Georgia), and I've had good 3G speeds on my Hero, but the download right now is slower than edge coverage. When I did the download on wifi, it finished in a few seconds. Is anyone else having this issue?
Also, I have downloaded both OTA updates.

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Old June 23rd, 2011, 09:29 PM   #2 (permalink)
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Post 3G issues on the 3D?

Please read this post -

This is now our official 3G issue-fixing thread.

By working together, I think we've found the various paths to success - details on how we got here are in the posts that follow, as well as answers to any follow-up questions you may have.

Situation:
The 3G radio is really borked on a lot of the 3vo phones. For the most part, this is fixable by configuration - and in some cases, you may have bad hardware. This post will get you down the path to solution.

What you'll need:
  • Speedtest.net or you can use this online tool, it's much easier: Speakeasy - Speedtest
  • Open Signal Maps (this one is optional)
  • homescreen, Menu, settings, Privacy -> ensure "Back up my settings" is on. Then settings, Accounts & sync, Sync all. DO THIS - this will safe you tons of grief later - trust me, this is important.

How to use Speedtest to see if you have a problem:
No, don't just push the start button and believe what you see. Speedtest is highly inaccurate. It simply makes a good indicator tool if used properly.

At the bottom, second icon from the left - settings. Use that to change servers.
  • Go back and forth and try multiple servers.
  • Try a lot of them.
  • If any of them say your phone is getting high speeds - above 600 kbps down in low population areas and above about 400 kbps down in higher population areas, your phone is probably fine.
  • If you re-run the test and your speed varies a lot, don't get upset with your phone. That's just the inaccurate nature of Speedtest.
  • Speedtest does not indicate the day-to-day performance of your phone in your area - it indicates the performance of your phone going thur Sprint to Speedtest servers. If you have a decent path from your phone to any Speedtest server, you're fine.
  • You can get good wifi results on server A but lousy 3G results on that same server. Try other servers - you'll find lousy wifi but good 3G on server B is common.
  • Speedtest is just an indicator tool.

How to fix your phone:
Ok, now that you've determined that you have a problem, here are corrective steps, in order.

At the end of each following step, re-try Speedtest using above instructions.

  1. homescreen, Menu, settings, System updates: Update PRL then Update profile. If you're having trouble, it's ok to update these using wifi.
  2. Long-press on power, Restart phone.
  3. Pull battery for 60 seconds.
  4. Nothing worked so far? Time to call Sprint. Have a second phone handy. On 3vo, dial *2, then top menu item to call Sprint. Tell them you're having a known 3G speed problem and you'd like to walk through a re-activation and then a hard reset using ##data# and then ##786# as needed. (In other words - reprovisioning.) During this process, they'll give you your MSL code (the one that unlocks the above two things). DO NOT just get your MSL and then go thru the steps yourself. Your Sprint rep can see your phone performing and coming online - if the 3G problem is a bad setup for you in their database, they can spot and fix that. Work with them on this. When complete, update PRL and profile, then re-do the Speedtest.
  5. If that still fails, ask the Sprint rep to look up your local Sprint facility and schedule your phone for an RF test. If your phone fails an RF test, then it will need immediate replacement and the Sprint tech performing the test will back you up on that 100% - because you've followed their preferred procedure.

Following your reprovisioning, hard reset or new phone - homescreen, Menu, settings, Privacy -> check on "Automatic restore" -- settings, Accounts & sync, Sync all. Your previously loaded apps and important settings will now update to your phone, no sweat.

Hope this helps!

Two postscripts -

PS - I had a bad phone. The bad RF also manifested itself as lousy GPS - all fixed by a new phone.

PS - Now that you're good to go, try this one - Streaming media and the Tyrrany of the Sprint Proxies
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Old June 23rd, 2011, 10:29 PM   #3 (permalink)
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Try flicking airplane mode on, wait for total drop, then back on. If not, a reboot always is healthy.
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Old June 24th, 2011, 08:13 AM   #4 (permalink)
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Failing that, try updating PRL and Profile, in that order.
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Old June 24th, 2011, 08:28 AM   #5 (permalink)
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Failing that, try updating PRL and Profile, in that order.
Good Morning EM,
Are PRL and Profile updates ok for rooted users?
Thx.
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Old June 24th, 2011, 08:45 AM   #6 (permalink)
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I have noted that I'm getting less bars in places my Hero got full bars. And dare I say, I have seen reception improve when taking my hand off. It's still new so I will continue to watch this.
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Old June 24th, 2011, 09:02 AM   #7 (permalink)
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Opposite experience here... My 3d has more bars where my old Optimus S had less.
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Old June 24th, 2011, 09:25 AM   #8 (permalink)
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Good Morning EM,
Are PRL and Profile updates ok for rooted users?
Thx.
Absolutely!
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Old June 24th, 2011, 09:47 AM   #9 (permalink)
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My 3G speeds are a disaster. Pings are averaging over 500ms and d/l, u/l speeds are at or below 200kbps. This is with full signal. The EVO 4G didn't have great speeds either but my ping would always be in the 100-160 ms range at my desk(where I'm at now). I've performed the update and I have updated prl and profile which didn't change these stats. From the exact same spot my 4G speeds are averaging 6 mb/s d/l and 1.2 mb/s u/l.
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Old June 24th, 2011, 09:55 AM   #10 (permalink)
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My 3G results are similar, very disappointing. Pings well above 500ms and speeds fairly consistent at around 120kbps. I never have gotten full bars where I live, but these speeds are miserable in comparison to the 4G. I'll be heading out this evening into an area with good coverage and retest, and hoping for the best!
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Old June 24th, 2011, 10:08 AM   #11 (permalink)
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FWIW...no issues here. Very fast.
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Old June 24th, 2011, 10:45 AM   #12 (permalink)
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Ok, I just got back from the Sprint store. We went through prl update and profile update several times. The last time we rebooted afterwards. Pings on 3g are now in the 150 ms range. D/l is 1418 kps and u/l is 757 kbps averaged over 3 tests. Much better than I ever got on my EVO 4g in regards to d/l speeds.
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Old June 24th, 2011, 01:41 PM   #13 (permalink)
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Folks, remember comparing bars from one location to another, or even one device to another is pretty meaningless.

Download speeds, or an actual readout of signal strength has much more meaning!

That being said, FWIW, in the St Louis Metro area, I've not suffered 3g speeds.
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Old June 24th, 2011, 04:00 PM   #14 (permalink)
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YAY! Regretting my move to Sprint oh so very much.
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Old June 24th, 2011, 04:26 PM   #15 (permalink)
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My 3G is all over the map.

I've done the PRL and Profile updates AND a battery pull.

First thing I noticed - instead of locking to the tower due East of me at 1865 meters, it's locking to the tower SSW of me at over 2200 meters.

Using speedtest (changed server from the Evo, this one is local), I'm getting anywhere from 88 to 300 kbps down/ 500+ up. Using the Open Signal app, I'm getting over 700 kbps down, 200 up.

Oh, and I managed to bork my contact list on the google server and never notice it - so it's got syncing issues and constantly complaining.

Between that, an odd-looking PRL number (to me) = 21079, the funny tower change, and my background sync issue, I'll confirm that I have a 3G issue for sure, but I'm not getting it's a 3vo issue as much as a support issue. I don't trust the PRL I've got going on here at all.
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Old June 24th, 2011, 04:33 PM   #16 (permalink)
 
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In the Sprint store my 3G was blazing. I thought I was on 4G for a minute.
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Old June 24th, 2011, 04:36 PM   #17 (permalink)
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Quote:
Originally Posted by Vinter View Post



YAY! Regretting my move to Sprint oh so very much.
0.0 Let me just say, Wow. I'm sorry for you.

But, have you tried the above fixes so as to remedy your 3VO issues?
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Old June 24th, 2011, 04:40 PM   #18 (permalink)
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Quote:
Originally Posted by EarlyMon View Post
My 3G is all over the map.

I've done the PRL and Profile updates AND a battery pull.

First thing I noticed - instead of locking to the tower due East of me at 1865 meters, it's locking to the tower SSW of me at over 2200 meters.

Using speedtest (changed server from the Evo, this one is local), I'm getting anywhere from 88 to 300 kbps down/ 500+ up. Using the Open Signal app, I'm getting over 700 kbps down, 200 up.

Oh, and I managed to bork my contact list on the google server and never notice it - so it's got syncing issues and constantly complaining.

Between that, an odd-looking PRL number (to me) = 21079, the funny tower change, and my background sync issue, I'll confirm that I have a 3G issue for sure, but I'm not getting it's a 3vo issue as much as a support issue. I don't trust the PRL I've got going on here at all.
In MN I got the following via speedtest app with Wifi OFF (connected via Sprint Data Network and not local router):

3G (135ms): 1,772 kbps Down, 643 kbps Up
4G (140ms): 6,971 kbps Down, 1062 kbps Up

So my Evo 3D doesn't appear to have any issues at least here in MN...
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Old June 24th, 2011, 04:48 PM   #19 (permalink)
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0.0 Let me just say, Wow. I'm sorry for you.

But, have you tried the above fixes so as to remedy your 3VO issues?
Yes, and that was a good connection

I've gotten as low as 9 consistently, wife has gotten as low as 3

I've tried the "fixes" they don't fix it haha
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Old June 24th, 2011, 04:51 PM   #20 (permalink)
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Oh, yeah, I should have mentioned - I'm used to getting about 1.2 Mbps down with GPS on, and going through proxies, and between 1.6 ~ 2 Mbps down without either, steady 700+ kbps up. And wifi off (via wifi, I get the usual 5 Mbps down, 768 k up).

I actually watched it switch towers while profiling signal strength - and since then, it's been hosed.

Anyone care to verify their PRL number here for me?
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Old June 24th, 2011, 04:54 PM   #21 (permalink)
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Oh, yeah, I should have mentioned - I'm used to getting about 1.2 Mbps down with GPS on, and going through proxies, and between 1.6 ~ 2 Mbps down without either, steady 700+ kbps up. And wifi off (via wifi, I get the usual 5 Mbps down, 768 k up).

I actually watched it switch towers while profiling signal strength - and since then, it's been hosed.

Anyone care to verify their PRL number here for me?
Mine says 21079. I forgot to mention, my results were obtained with GPS on.
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Old June 24th, 2011, 04:57 PM   #22 (permalink)
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Anyone care to verify their PRL number here for me?
What exactly is a PRL # and where do I see what one I have... I've done the update "fix" just never saw any numbers.
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Old June 24th, 2011, 05:00 PM   #23 (permalink)
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What exactly is a PRL # and where do I see what one I have... I've done the update "fix" just never saw any numbers.
I would also like to know what PRL stands for lol. To see your # go to About Phone in settings, then software, then the last option to see your kernel version, etc. Very bottom says PRL #
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Old June 24th, 2011, 05:42 PM   #24 (permalink)
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21079 for me as well
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Old June 24th, 2011, 06:06 PM   #25 (permalink)
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PRL = Preferred Roaming List, but it's really the database of towers for your phone, local and roaming.

And yes, I had GPS on as well as off.

And my Map location was off - so I installed compass (catch.com, Market, free) and calibrated it, calibrated my g-sensor - and when I did that, suddenly, it decided to lock to my regular tower.

Still no joy on my 3G speeds.
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Old June 24th, 2011, 09:02 PM   #26 (permalink)
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Wow I've missed alot... I've gotten up speeds above 700mb/s, but never a down greater than 100. My PRL is 21079. I've updated PRL and profile, and I have all HTC updates released so far (unless one was released within the last 4 hours, which wouldn't surprise me). The only self-fixit solution I haven't tried is restarting it since I updated profile, so I'll try that now.

Edit: I rebooted my phone and no luck with the connection.
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Old June 24th, 2011, 09:53 PM   #27 (permalink)
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What app are you guys using to verify signal strength and tower connections? I'll download and compare it to my wifes 4g.
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Old June 24th, 2011, 10:36 PM   #28 (permalink)
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Open Signal Map, free, Market, is really top-notch.

I seem to be having GPS issues as well. Couple that with insanely low download speeds but very excellent upload speeds - and I'm think the one I got today may have that lemony scent.

If I can't correct this by morning, I'm simply going to return mine as defective.
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Old June 24th, 2011, 10:37 PM   #29 (permalink)
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Quote:
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What app are you guys using to verify signal strength and tower connections? I'll download and compare it to my wifes 4g.
I'm using OpenSignal

Edit: EarlyMon, just saw your post there. My GPS seems to work pretty well, but it is quite slow. Also, it didn't work at all while inside (I was near windows, it would work on my old phone that way)...
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Old June 25th, 2011, 01:11 AM   #30 (permalink)
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UPDATE

I just spent two hours on the phone with Sprint. After running speed tests with two apps and running about every diagnostic the tech guy could think of (he wasn't the entry level person, I was passed on to this guy), he decided that it was my cell towers that were having the issues. In my case, downloads were peaking at 60 kbps but uploads peaked at 900kbps on 3G. Any chance this is location-specific?
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Old June 25th, 2011, 01:36 AM   #31 (permalink)
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Quote:
Originally Posted by BenChase7 View Post
Good Morning EM,
Are PRL and Profile updates ok for rooted users?
Thx.
Wait, how did you get it rooted already??
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Old June 25th, 2011, 01:37 AM   #32 (permalink)
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JCampbell - Yep, it's possible.

It would be total nonsense in my case.

My wife's Shift is running PRL 60679 (good old 60679, same as my Evo was running).

And we're both getting over 600 kbps upload - but where I'm lucky to hit 200 kbps down - she's over 800 kbps down.

On the same tower as the primary connection.

I even downloaded https://market.android.com/details?id=de.mangelow.network&feature=search_resu lt -- for those of you remembering the radio config tricks from the Evo launch days. (Please don't mess with it if you're not familiar, you can bork things.) And - no soap.

I think either we have bad hardware, or the PRL is wrong - or something.

But yes, absent a controlled data point - it could be a tower issue.

I recall the CDMA chip has changed - can't see how this could be the problem.
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Old June 25th, 2011, 03:05 AM   #33 (permalink)
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I guess it's too early to try, but I recall being able to change PRL's with the EVO4G, I wonder if a PRL meant for the EVO or Shift could be loaded to the 3D?
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Old June 25th, 2011, 04:45 AM   #34 (permalink)
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Yep same here.........always between .10-.30 mbps download on 3G.

My wifes Evo 4g in the same spot is getting consistent .90-1.2 mbps.

Updated PRL/Profile/Re-started/Removed battery ect several times - No changes.

Anyone have any ideas? Might be taking it back for another one....
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Old June 25th, 2011, 10:34 AM   #35 (permalink)
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I went to the Sprint store where I bought the phone and I was told phone data is not like Comcast, and that it can be spotty and sometimes give you 3kbps because it is not Comcast, and I'm welcomed to return the phone if I'd like.
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Old June 25th, 2011, 10:43 AM   #36 (permalink)
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I guess it's too early to try, but I recall being able to change PRL's with the EVO4G, I wonder if a PRL meant for the EVO or Shift could be loaded to the 3D?
I checked around for that briefly last night - but so far as I recall, I think that required root. I ought to re-check that to be sure.

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I went to the Sprint store where I bought the phone and I was told phone data is not like Comcast, and that it can be spotty and sometimes give you 3kbps because it is not Comcast, and I'm welcomed to return the phone if I'd like.
Yeah. No.

Yes, on the crowded phone network, there can be problems getting decent performance from time to time.

No, there's no way your numbers are making any sense. They're giving you the party line. In your shoes, I'd be having none of it. Complain to management, make them show you the same test in the store by tech support if they want to mess with you - have them explain why only your phone using that network is the one running so slow. Because the result of that explanation ought explain to them that they've got no leg to stand on.
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Old June 25th, 2011, 10:52 AM   #37 (permalink)
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Did you have your old phone on when they activated your new phone? I would try calling Sprint. this recently happened to me on my Nexus S 4G when I had it activated at Best Buy. They never had me turn off my EVO while they acticvated my Nexus, and as a result I only saw about 100 - 200kbps speeds on 3g. When I called Sprint, they immediately asked me if I had my old phone on while the new one was activating, so I'm assuming this is a common problem. After re-activating my Nexus, I was good to go! I hope that is all that you have to do to get your 3VO working, as I am loving mines!
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Old June 25th, 2011, 11:11 AM   #38 (permalink)
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Yeah. No.

Yes, on the crowded phone network, there can be problems getting decent performance from time to time.

No, there's no way your numbers are making any sense. They're giving you the party line. In your shoes, I'd be having none of it. Complain to management, make them show you the same test in the store by tech support if they want to mess with you - have them explain why only your phone using that network is the one running so slow. Because the result of that explanation ought explain to them that they've got no leg to stand on.
Honestly man, I think he knew I was getting pissed, he really didn't wanna look at me and kept his head down. I get that they generally know less than us forum addicts, but holy shit the guy was rude. I ended up walking out mid conversation because I was about to blow up.


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Did you have your old phone on when they activated your new phone? I would try calling Sprint. this recently happened to me on my Nexus S 4G when I had it activated at Best Buy. They never had me turn off my EVO while they acticvated my Nexus, and as a result I only saw about 100 - 200kbps speeds on 3g. When I called Sprint, they immediately asked me if I had my old phone on while the new one was activating, so I'm assuming this is a common problem. After re-activating my Nexus, I was good to go! I hope that is all that you have to do to get your 3VO working, as I am loving mines!
Maybe the case for some people, but me and my wife are both new subscribers coming from Tmobile/Att o_O
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Old June 25th, 2011, 11:54 AM   #39 (permalink)
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So, I called Sprint (*2 brings up a handy menu) - and a VERY nice rep, Shannon, walked me thru a hard reset (##786#, requires MSL code) and re-activation. Nothing on their end showing wrong.

Her opinion was that the antenna contacts may have been knocked loose during shipping, so she set an appointment for me at my local store/repair hour (and she called it a "box test" they can do to see if that's the problem).

That's in an hour - so, we'll see.

Worse thing that happens is that I replace the phone at my local Shack, where I bought it.
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Old June 25th, 2011, 12:02 PM   #40 (permalink)
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Honestly man, I think he knew I was getting pissed, he really didn't wanna look at me and kept his head down. I get that they generally know less than us forum addicts, but holy shit the guy was rude. I ended up walking out mid conversation because I was about to blow up.
Bummer - yep, we've all been there, regardless of carrier. (One new rep at my local Sprint store lost his sense of courtesy with my wife - bad idea. We didn't get him fired or anything, but we did get him a little extra customer training.) You know the deal - gotta talk to the manager. Also - check with Sprint, find out if you're dealing with a corporate store or a franchise. If corporate, they'll intercede and have none of that happening. As shown in my post above, calling them really makes it happen.

Tell them at the outset that:

  • You've got a 3G issue
  • Updated PRL and Profile
  • Have tried power-off, reset, and battery pull
  • Have heard on the web that re-activation or re-provisioning of the phone may help the issue (way ok to mention our site - some of the tech reps know us)
  • That you're using speedtest.net from the Market, nothing complicated
  • You have no other apps installed other than simple diagnostic, phone is new and you're trying to set things up and square them away

And let them take it from there. They will likely tell you that the phone is showing ok on their end - that's just running thru the checklist - wait until they're finished and just ask if they're ready to try the re-do with you.

You will have to have a second phone handy so they can do the walk thru - you'll give them that number, and they'll call you on that line before hanging up on your cell to continue the process.

Best luck!
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Old June 25th, 2011, 12:14 PM   #41 (permalink)
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Worse thing that happens is that I replace the phone at my local Shack, where I bought it.
I'm about to head to my Sprint store now to try out one of their instore devices, if it gets 3G connection better than mine, I'll switch it out. However, I did some more poking around, and it turns out these issues aren't new.

HTC EVO 3D WiMAX smartphone review :
this guy put Mbps instead of Kbps on his review...

HTC EVO 3D (Sprint) Review & Rating | PCMag.com

oddly enough, no signs of connectivity issues from sprintusers.com... I have noticed a thread on the Sprint community forum about this as well though.
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Old June 25th, 2011, 12:22 PM   #42 (permalink)
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I'm about to head to my Sprint store now to try out one of their instore devices, if it gets 3G connection better than mine, I'll switch it out. However, I did some more poking around, and it turns out these issues aren't new.

HTC EVO 3D WiMAX smartphone review :
this guy put Mbps instead of Kbps on his review...

HTC EVO 3D (Sprint) Review & Rating | PCMag.com

oddly enough, no signs of connectivity issues from sprintusers.com... I have noticed a thread on the Sprint community forum about this as well though.
Yeah, we've seen those as they happened in our reviews thread.

To be fair - the phone is new so the issue is new by default.

Questioning why reviewers got those results led to this thread and many other posts around here: http://androidforums.com/htc-evo-3d/360306-signal-strength-analysis-evo-3d-evo-4g.html

The reviewers are mouthing off like this is a design issue and destiny.

Our users are finding that many of these phones are working fine with none of the problems reported by reviewers.

So - it's either a manufacturing issue (not applying to all phones) or as my Sprint rep suggested in today's conversation a shipping issue (not applying to all phones). (And yes - bad manufacturing or insufficient packaging can also be righteously called design issues - but not in the sense the reviewers are suggesting.)

Design defects mean that all phones will suffer the problem, by and large.

Getting great upload speeds with bad download speeds? Broken phone - replace, rejoice, move on. That's what I intend to do but that's me.

BTW - if their in-store unit is as bad as yours, it just means that they have a problem child on display - that happens often, display unit get all sorts of abuse. I wouldn't use that as proof. If your phone is bad, you do what you think best - you have choices.
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Old June 25th, 2011, 01:13 PM   #43 (permalink)
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Just got back from the sprint store... It is a location issue in my case -.- As it turns out, almost all of the sprint users in my area live near the store, just like I do. The 3G is so clogged nowadays that even the store doesn't use the 3G. Supposedly they're working on improving the tower. To test this I went across town and ran a speedtest, got 1.1 Mbps down and 600 Kbps up.
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Old June 25th, 2011, 01:18 PM   #44 (permalink)
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Good Morning EM,
Are PRL and Profile updates ok for rooted users?
Thx.
Again, how did you get rooted with the Evo 3D?????
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Old June 25th, 2011, 01:20 PM   #45 (permalink)
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Just got back from the sprint store... It is a location issue -.- As it turns out, almost all of the sprint users in my area live near the store, just like I do. The 3G is so clogged nowadays that even the store doesn't use the 3G. Supposedly they're working on improving the tower. To test this I went across town and ran a speedtest, got 1.1 Mbps down and 600 Kbps up.
It could be, but in the same regard people are testing speeds with other phones at the same location and getting crap speeds on the evo 3d and better speeds on other phones....

not sure, but it would seem to me that it could possibly be fixed with an update.. or it is indeed a shipping problem of some sorts, not a congested network or poor location.

also getting speeds less than 100kb on 3g is just absurd if you ENTIRE area is blanketed in 3g coverage.
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Old June 25th, 2011, 01:21 PM   #46 (permalink)
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Again, how did you get rooted with the Evo 3D?????
he doesn't have root, he was obviously asking a theoretical question of some sorts
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Old June 25th, 2011, 01:26 PM   #47 (permalink)
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Again, how did you get rooted with the Evo 3D?????
Sorry, I was asking in regards the EVO 4G. My bad, sorry for any confusion.
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Old June 25th, 2011, 01:37 PM   #48 (permalink)
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It could be, but in the same regard people are testing speeds with other phones at the same location and getting crap speeds on the evo 3d and better speeds on other phones....

not sure, but it would seem to me that it could possibly be fixed with an update.. or it is indeed a shipping problem of some sorts, not a congested network or poor location.

also getting speeds less than 100kb on 3g is just absurd if you ENTIRE area is blanketed in 3g coverage.
Sorry, I meant to say that it was in my case, a location issue. I did test other phones in the sprint store for 3G speed and they were all I slow as I was. Also, there isn't a lot of tower overlap in my area. I don't know the specifics of the service here but I do know that when I drove to a different tower's service area my 3G was back where it should be.
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Old June 25th, 2011, 01:45 PM   #49 (permalink)
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possible fix via a post on xda (member johntown)

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I had the same issue since Wednesday, couldn't get over 120kbps on 3G. Sprint had me redo the activation and it fixed my issues.

You'll need access to the data programming menu, so you have to have your MSL code. Type ##3282# in the dialer, then use your MSL as the password. Go to the data menu and then hit the menu key and click Restore. It'll re-run the activation, update PRL, then update firmware.

Hope it works for others
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Old June 25th, 2011, 02:03 PM   #50 (permalink)
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possible fix via a post on xda (member johntown)
Yeah - that's exactly what I posted earlier - that's a re-activation/re-provisioning. And he left out the hard reset step. I still recommend that you do that with Sprint on the phone, so they can proctor what your phone does on the restore - besides - the people that will give you your MSL code will be the same ones doing that for you.

So - mine went thru the RF tester at Sprint repair.

Bad phone - defective. Getting a replacement from the Shack later this afternoon.

Onward and upward!
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