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Old June 25th, 2011, 09:23 AM   #1 (permalink)
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Default Media Volume problem

Just got my EVO 3D yesterday. I've been playing around with it a lot and getting it all set up (first android phone). Everything was working fine, but all of a sudden I can't turn on my media volume. If I try to watch a movie or listen to music there is no sound. When I use the volume rocker to try and turn it up, the media volume displays but won't turn up. I also tried going into settings and turning up the media volume there. It turns up, but immediately turns all the way down. Any ideas to what may be going on? Am I just an android noob?

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Old June 25th, 2011, 09:36 AM   #2 (permalink)
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Seems to be a problem with most EVO 3D we need to bombard the HTC forum and call center for them to address the issue, there are many threads here and over at XDA in reference to this


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Just got my EVO 3D yesterday. I've been playing around with it a lot and getting it all set up (first android phone). Everything was working fine, but all of a sudden I can't turn on my media volume. If I try to watch a movie or listen to music there is no sound. When I use the volume rocker to try and turn it up, the media volume displays but won't turn up. I also tried going into settings and turning up the media volume there. It turns up, but immediately turns all the way down. Any ideas to what may be going on? Am I just an android noob?
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Old June 25th, 2011, 09:36 AM   #3 (permalink)
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Originally Posted by bkertz View Post
Just got my EVO 3D yesterday. I've been playing around with it a lot and getting it all set up (first android phone). Everything was working fine, but all of a sudden I can't turn on my media volume. If I try to watch a movie or listen to music there is no sound. When I use the volume rocker to try and turn it up, the media volume displays but won't turn up. I also tried going into settings and turning up the media volume there. It turns up, but immediately turns all the way down. Any ideas to what may be going on? Am I just an android noob?
Welcome to Android and Welcome to the forums. Sounds like the down volume button is temporarily mashed down. Try removing the battery cover and checking the area where the button is and the inside of the battery door (Make sure everything is aligned. While you are in there pull the battery out for 30 seconds and then re-install the battery. Then carefully re-install the door making sure the side with the volume rocker is aligned and installed first. I'm guessing that should fix it. Seems like these new style buttons are pretty touchy. I like them alot though. Better to be too responsive than non responsive.
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Old June 29th, 2011, 02:37 PM   #4 (permalink)
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I have the same problem bkertz. Pyrosporker, it's not a physical issue, because ringer volume can still be turned up and down normally with the volume buttons when media isn't playing. It's definitely a software issue. I'm going to call support today and I'll post back what I can find.
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Old June 29th, 2011, 02:42 PM   #5 (permalink)
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Keep us posted on your progress


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I have the same problem bkertz. Pyrosporker, it's not a physical issue, because ringer volume can still be turned up and down normally with the volume buttons when media isn't playing. It's definitely a software issue. I'm going to call support today and I'll post back what I can find.
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Old June 29th, 2011, 03:17 PM   #6 (permalink)
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Originally Posted by oblivion2k View Post
I have the same problem bkertz. Pyrosporker, it's not a physical issue, because ringer volume can still be turned up and down normally with the volume buttons when media isn't playing. It's definitely a software issue. I'm going to call support today and I'll post back what I can find.
Well that's a very interesting turn of events. Maybe you can help out by listing specifically which programs you are using and what functions you are utilizing. Like which form of audio output you are using; Wired headphones, Bluetooth headset, Bluetooth Link, Speakerphone, etc.
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Old June 29th, 2011, 03:24 PM   #7 (permalink)
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It does that on mine also sometimes. I just restart.
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Old June 29th, 2011, 04:58 PM   #8 (permalink)
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My media volume just seems lower than it should be, especially compared to my Hero and EVO...im sure they can fix this via update though.
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Old June 29th, 2011, 08:14 PM   #9 (permalink)
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Yea, media volume is wicked quiet. My ringer and alarms are fine though.
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Old July 11th, 2011, 06:30 AM   #10 (permalink)
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First of all, sorry for being "that guy" and forgetting to follow up in here. I was able to "fix" my problem by doing a battery pull. After powering back on I was able to adjust the media volume. I was going to give it a couple days to see if it came back before posting (obviously I forgot to follow up). Unlike Acipollo, mine has not come back.

I wonder if it has anything to do with a rogue app. Just a thought. I did get a little app happy after first getting the phone, and have since uninstalled a bunch of apps. Perhaps this could explain why it has been a one time issue for me. Maybe I'm overthinking things here.
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Old July 11th, 2011, 01:25 PM   #11 (permalink)
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I had the same problem, but I pulled the case off and found out that where the volume buttons go, on the case it self has these 2 Nubs on there and the Volume down nub was broken, I guess when I bought the phone when they went to put the Battery in they didnt snap the case in the right way. But the good people of Radio Shack replaced the case and now im good as gold. Remember when you pull the back case off start with the side with the Volume Nubs first then snap the left side.
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Old July 11th, 2011, 01:45 PM   #12 (permalink)
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I have had the same problem with my media volume but it only happens when I go about the following sequence.

-Start Spiderman 3D Video Game
-Once game menu comes up the media volume goes silent and I cannot change media volume with the side buttons
-I have to restart my phone in order for the media volume to work again

I thought it was a software glitch only on my phone, but it sounds like others are having similar issues. Hopefully we can all find an answer...for me it sucks that I can't play the Spiderman 3D game anymore!
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Old July 11th, 2011, 08:50 PM   #13 (permalink)
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Quote:
Originally Posted by EVO3D View Post
I have had the same problem with my media volume but it only happens when I go about the following sequence.

-Start Spiderman 3D Video Game
-Once game menu comes up the media volume goes silent and I cannot change media volume with the side buttons
-I have to restart my phone in order for the media volume to work again

I thought it was a software glitch only on my phone, but it sounds like others are having similar issues. Hopefully we can all find an answer...for me it sucks that I can't play the Spiderman 3D game anymore!
Well this would definitely explain why I have only had the media volume issue once. I only played Spiderman once to check it out. Crazy that a game could cause a bug like this.
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Old July 11th, 2011, 11:39 PM   #14 (permalink)
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Originally Posted by bkertz View Post
Well this would definitely explain why I have only had the media volume issue once. I only played Spiderman once to check it out. Crazy that a game could cause a bug like this.
Very interesting indeed. I've played the Spiderman Demo twice and one time it locked up my volume rocker - it didn't allow any volume changes whatsoever after backing out of the game (as opposed to letting me change it, but it going back to mute like in the original post). I did a run of the mill restart and all was well so I wrote it off. We may have found A culprit here?

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Hopefully we can all find an answer...for me it sucks that I can't play the Spiderman 3D game anymore!
It can easily be patch fixed in the future by the developer or HTC I'd bet. You could try going into the applications manager and clearing the data for that game demo, then when you go back to play it you will maybe have a fresh start (it probably won't remember your volume settings, unless it is system determined)? Just an idea.
Menu -> Settings -> Applications -> Manage Applications -> All Programs Tab -> Spider-Man -> Clear Data
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Old July 12th, 2011, 03:30 PM   #15 (permalink)
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I had/have similar problem, while playing the spider man or pumpkin game if I turn the volume all the way to off while the game is running, most of the time it will get stuck there. even if I turn off the game, go to setting and put it all the way up , it doesnt stay there. the only thing to "fix"it is to do a restart.
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Old July 12th, 2011, 08:21 PM   #16 (permalink)
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Quote:
You could try going into the applications manager and clearing the data for that game demo, then when you go back to play it you will maybe have a fresh start (it probably won't remember your volume settings, unless it is system determined)? Just an idea.
Menu -> Settings -> Applications -> Manage Applications -> All Programs Tab -> Spider-Man -> Clear Data
Thanks for the help PyroSporker. After I experienced the media volume problem the first time I cleared the app cache, but it didn't help. So just now, per your suggestion I went to my phone's settings and cleared the app data. Unfortunately, this did not fix the problem either. After the Spiderman 3D game is loaded and the video clip is done playing the media volume goes to nothing and I the volume buttons cease to work.

I wonder if this is a problem isolated to the Spiderman 3D game or if there is a possibility it will happen with other Sprint 3D games as well? I ask this because I kind of want to buy the Assassin's Creed 3D game off of the (Sprint) 3D Games App. But, I don't want to buy the game if I am not going to be able to hear it.
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Old July 12th, 2011, 08:27 PM   #17 (permalink)
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I recommend reporting this issue to HTC, especially now we have a solid way to reproduce the issue. Even though they don't make the game, and the game could very well be the culprit, HTC is the one that put the game on the final release ROM. And at face value, this is an issue with the volume of the phone, which is a potential hardware issue.

Reporting bugs to HTC: do it!
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Old July 12th, 2011, 10:58 PM   #18 (permalink)
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Quote:
I recommend reporting this issue to HTC, especially now we have a solid way to reproduce the issue. Even though they don't make the game, and the game could very well be the culprit, HTC is the one that put the game on the final release ROM. And at face value, this is an issue with the volume of the phone, which is a potential hardware issue.

Reporting bugs to HTC: do it!
Thanks for the link to the thread. I reported the issue to HTC. I was very detailed, thanks again Novox77!
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Old July 12th, 2011, 11:05 PM   #19 (permalink)
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Default Sense/Media Volume Issue

Saw a couple of old threads for other handsets, so maybe this is a persistent issue that has no fix, but figured I'd ask (the few threads I ducked into only had a "reboot" fix).

If I boot up the phone and use the volume rocker, everything is fine (in call volume and ringer both work perfectly), however, if I then open something like iheartradio and listen to a bit of streaming music and adjust the volume with the rockers, even after I've exited entirely out of the app I'm stuck with adjusting media volume instead of ringer volume with the rockers until a reboot.

Anyone else had this issue, or found a fix?
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Old July 13th, 2011, 12:50 AM   #20 (permalink)
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Looks like lots of people are experiencing this - reporting is a good idea, see link above.

I've been able to cure this the time it hit me by launching stock music app and toggling headphones and speaker - hit that quite by accident, can't say if it will always work.

Edit - bizarre.

I had iHeartradio screw me up. Then ran VEVO - fixed it.

Repeated same sequence - no joy.
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Old July 13th, 2011, 02:09 AM   #21 (permalink)
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This happened to me in the same fashion as a previous post has described; namely, after I started the 3D Spiderman Game, the media volume was totally defunct. I solved my issue through killing the app via task manager (which I usually never do). Other than that, I can't say I've had many issues with it.
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Old July 14th, 2011, 01:59 PM   #22 (permalink)
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Got my Evo 3D on Sunday, played around with the Spiderman game on break, came back to work to listen to Pandora and was not able to adjust the media volume. Went into settings and could slide the media volume up, however when I went back to pandora or any music the media volume would be at zero with no way to adjust it. After reading this thread I went in and cleared the app data for spiderman and boom volume works perfect on pandora and di.fm apps. Thanks for the tips!
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Old July 16th, 2011, 11:09 PM   #23 (permalink)
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Fix: Go into Sound settings and change the Sound profile to Normal (preferably before launching the game, but works after-the-fact too, if you forget). Mine defaulted to Vibrate, and it seems that this game is programmed to disable sound (only after the splash screen and intro video, go figure) if it detects this or the Silent profile. Now I can hear the game, for a change.
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Old July 19th, 2011, 08:00 PM   #24 (permalink)
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Fix: Go into Sound settings and change the Sound profile to Normal (preferably before launching the game, but works after-the-fact too, if you forget). Mine defaulted to Vibrate, and it seems that this game is programmed to disable sound (only after the splash screen and intro video, go figure) if it detects this or the Silent profile. Now I can hear the game, for a change.
This worked for me, just had to set the sound profile to normal or anything other than vibrate. I guess that most of us who were having problems had our phone's profiles set to vibrate. Thanks for finding such an easy fix!
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Old July 24th, 2011, 01:43 AM   #25 (permalink)
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Default volume control buttons

I am having an issue with the side button volume controls. I realize that they change from media volume to call volume depending on the circumstances, but i am only able to change the media volume even when i have no appps open or no hedphones plugged in. I notice that whn i hold down the up volume button the call volume window wiill apear for a split second and then go right back to media volume. So i have no way to change the call volume without manually going into setttinvs. Is this a known issue or what is causing it?
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Old July 24th, 2011, 02:41 AM   #26 (permalink)
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Yes, this is a known issue.

Next time it happens, please try homescreen, Menu, Settings, Applications, manage apps. Find Spiderman and Force close it. Report back if this helps.
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Old July 24th, 2011, 03:09 AM   #27 (permalink)
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We need a separate thread for this.

See also Questions regarding Speaker and Display

Same problem.
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Old July 24th, 2011, 06:03 AM   #28 (permalink)
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Yes, this is a known issue.

Next time it happens, please try homescreen, Menu, Settings, Applications, manage apps. Find Spiderman and Force close it. Report back if this helps.
Worked great thanks!

Sorry for posting in the wrong place but i actually did read the first part of this thread before posting and the theme here seems to be about the volume automatically being turned down as opposed to the problem with media/ringer volume that i was having. Same fix for both however.

Thanks again
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Old July 24th, 2011, 08:00 AM   #29 (permalink)
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I am having an issue with the side button volume controls. I realize that they change from media volume to call volume depending on the circumstances, but i am only able to change the media volume even when i have no appps open or no hedphones plugged in. I notice that whn i hold down the up volume button the call volume window wiill apear for a split second and then go right back to media volume. So i have no way to change the call volume without manually going into setttinvs. Is this a known issue or what is causing it?
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Worked great thanks!

Sorry for posting in the wrong place but i actually did read the first part of this thread before posting and the theme here seems to be about the volume automatically being turned down as opposed to the problem with media/ringer volume that i was having. Same fix for both however.

Thanks again
Glad this fixed things for you. When you posted, my Spidey Sense was telling me this was probably the issue you were having.

Glad you just needed to clear the Spider Webs and that you didn't have an 'R2 unit that has a bad motivator'

For some reason this game likes to start a hostile take over of the system volume which is showing a few different symptoms so far. Since we have an easily reproducible software arachnid bug maybe the topic title needs an addendum for future crime fighters posters?
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Old July 24th, 2011, 09:53 AM   #30 (permalink)
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Topics need some rearranging to find easily.

Actual information was buried elsewhere.

Don't sweat posting in the wrong place - we didn't.

Long as you're working, that's all we care!
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Old January 20th, 2012, 10:26 AM   #31 (permalink)
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I'm getting the same problem on my Incredible S, and I've never downloaded any Spiderman game...
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Old February 5th, 2012, 09:32 AM   #32 (permalink)
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i got my Evo 3D yesterday but suffered this sound problem today, no sound on any app but when I tried headphones they worked, when I unplugged them the speaker was fine. I have reported this to HTC

i have also had problem when trying to change the ringtone volume, the phone tells me I am ajusting the media volume, but no media is running.

Hopefully HTC will sort these bugs out wth ICS
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Old February 5th, 2012, 11:54 AM   #33 (permalink)
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Confused OK i fixed this

Ok, i am that guy that reads countless forums and reviews but never leaves one. i kno i kno, I'm workin on it so i decided to lend a hand here. i got my evo yesterday and everything was fine until i played that cool spiderman 3d. once i played it i could no longer raise the volume of media without have headphones in. i simply reopened the spider man and exited the app properly ( hit the red x in the corner). if you just hit the home key the app wil remain running for forwhatever reason suck your sound!
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Old April 4th, 2012, 04:50 PM   #34 (permalink)
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Default Media Volume problem

It seems like every time I charge my phone the media volume goes all the way down and you can't turn it back up using the physical button during music or from the media volume in the settings. Only way to fix it is to restart the device. I've done a factory restore and battery pull and the problem still exists. Any ideas?
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Old April 5th, 2012, 12:15 AM   #35 (permalink)
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It seems like every time I charge my phone the media volume goes all the way down and you can't turn it back up using the physical button during music or from the media volume in the settings. Only way to fix it is to restart the device. I've done a factory restore and battery pull and the problem still exists. Any ideas?
Are you using the original wall charger that came with the phone or an official HTC cord and adapter?

Any difference if you charge via a computer's USB port rather than a wall outlet?

If I had to guess I would say there is an application conflicting. Any chance you are using the program off the Android Market called Zedge? Possibly some other application that has the privileges to change the volume profile.
Do you play Scramble With Friends?

If it cannot be traced back to an application, then possibly there is some physical problem with the device? I'd carefully try doing your normal charging routine except with the battery door removed - making sure the battery doesn't fall out.

Or maybe the volume down key has an electrical short that presents itself once you plug the phone in and give it a charge.
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Old April 5th, 2012, 10:13 AM   #36 (permalink)
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The same thing happens to me when I play Scramble With Friends. It mutes my Media Volume for some reason. I just go to Task Manager and "Kill All" until all programs have been shut down and then the volume goes back to normal.
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Old April 5th, 2012, 10:38 AM   #37 (permalink)
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The same thing happens to me when I play Scramble With Friends. It mutes my Media Volume for some reason. I just go to Task Manager and "Kill All" until all programs have been shut down and then the volume goes back to normal.
That is where I got the idea from. Your other thread about your ringer and volume problems may be related here.
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Old April 5th, 2012, 03:32 PM   #38 (permalink)
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Originally Posted by PyroSporker View Post
Are you using the original wall charger that came with the phone or an official HTC cord and adapter?

Any difference if you charge via a computer's USB port rather than a wall outlet?

If I had to guess I would say there is an application conflicting. Any chance you are using the program off the Android Market called Zedge? Possibly some other application that has the privileges to change the volume profile.
Do you play Scramble With Friends?

If it cannot be traced back to an application, then possibly there is some physical problem with the device? I'd carefully try doing your normal charging routine except with the battery door removed - making sure the battery doesn't fall out.

Or maybe the volume down key has an electrical short that presents itself once you plug the phone in and give it a charge.
I am using another brand charger only for the fact that the HTC one was only about 3 ft. It would reach comfortably to my night stand but if I were to reply to a text it would bend the cable and eventually the rubber around the charging port tore causing that cable only to charge if the phone sets in a certain position. I didn't want to risk not getting a charge one night so I just starting using an old Blackberry charger which is about 6 ft. After I made this post yesterday my phone stopped the problem all on its own.
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Old April 5th, 2012, 04:01 PM   #39 (permalink)
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This is ironic. I had the same problem as you. Media volume kept turning off. Ringtones kept resetting. I even have the same tearing on my charging cable so I was using my old Palm Pre charger. Turned out it was messing with my battery gauge as well.

I'm still having intermittent issues but using the HTC charger after doing a full power cycle has helped a lot. Also, setting ringtones up that were not custom has stopped the ringtone issue. I'm still getting the media-sounds turning off problem, but as far as I can tell this is App related and not an Android or HTC software issue.

Overall, I think all of this has something to do with the way the contents of the SD card communicate with the phone's main memory. Seems like all the sound issues I have always come back to sounds that are stored on my SD card vs on the actual phone.

I know I don't have any answers for you here. Sorry. Just trying to narrow down what is causing this =\
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Old October 31st, 2012, 09:41 PM   #40 (permalink)
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Default would like to have music play at a consistent level when playing from the phone

I like using my evo as a mp3 player at work, i hook it up to some speakers and let it play away have 5 gigs of great music on it, but my big issue is the sound levels very to great from song to song... one song it will be normal, another song it will be really freaking loud where ill have to turn it almost all the way down, and some are to quiet... i know its the phone because everything i have came straight from my CD's and they play on my computer just fine with no sound issues.

Does anyone have any suggestions on how i can fix this? I like Pandora, but id really like to just listen to all my music i have on here.

thanks.
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Old October 31st, 2012, 10:41 PM   #41 (permalink)
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the phone does not automatically adjust music levels or keep sound levels normalized. however the music is recorded volume wise is how the phone will play it back, assuming you are using the stock player and stock factory rom. if track 4 is lower than track 5, thats how its played on the phone.

what you need is an app that will keep levels consistent for you. I would ask this question in the APP section as this is not a phone issue.
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