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Old June 27th, 2011, 09:51 PM   #1 (permalink)
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Cool Head phones causing songs to fast fwd/skip?

I was using my Evo 3d at the gym today and for some reason with the head phone plugged in it skipped songs or fast forward them. I had to mess with the plug to find the right spot to have it play well. Has any one else had any issues?


I searched and did not see this issues with the Evo 3D, if a thread was made already I apologize.

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Old June 27th, 2011, 11:48 PM   #2 (permalink)
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What media player are you using? Many of them have a shake to skip features that you may have enabled search the settings. I can't imagine why headphones would skip songs
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Old June 28th, 2011, 12:17 AM   #3 (permalink)
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Using the default media player
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Old June 28th, 2011, 12:21 AM   #4 (permalink)
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Originally Posted by Qnz92Lude View Post
I was using my Evo 3d at the gym today and for some reason with the head phone plugged in it skipped songs or fast forward them. I had to mess with the plug to find the right spot to have it play well. Has any one else had any issues?


I searched and did not see this issues with the Evo 3D, if a thread was made already I apologize.
Funny thing is i had this VERY same issue on my Evo 4G when i first got it back during launch of last year. It didnt happen all the time but when it did it was hella annoying. apparently when you plug in the headphones and begin to playback music, the phone starts to bug out and begins fast fowarding the songs and even skipping them. In my encounters the sound would go completely silent, wouldnt playback any sort of music at all, not even ring tones until the phone was rebooted. I have NOT encountered this bug on the Evo 3d YET.
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Old June 28th, 2011, 12:47 AM   #5 (permalink)
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Yeah very awkward and showed headset symbol rather than the head phone symbol. I'll try using a headset next time and see what happens. It also started the voice dial about three times.
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Old June 28th, 2011, 05:58 AM   #6 (permalink)
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this makes me wonder if the headphone itself has a physical issue OR the headphone port on the device itself. i agree another pair of headphones/earphones is ideal to narrow things down...

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I had to mess with the plug to find the right spot to have it play well. Has any one else had any issues?
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Old June 28th, 2011, 07:24 AM   #7 (permalink)
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It was a brand new set of head phones, hmm ill try another set and see what happens.
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Old June 28th, 2011, 09:13 AM   #8 (permalink)
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I did see this happen. This was using a podcast app, not the built-in music player. It was not headphones, it was an FM car transmitter (Griffin iTrip Universal).

As soon as I plugged the iTrip audio input into the 3vo's headphone jack, it started fastforwarding. Unplugged it and it stopped. Plugged it back in, and it did it again.

Then tried headphones. Headphones didn't cause it.

I also tried the iTrip in a different device, and it didn't cause it at that time. I've never seen this behavior with another device when using the iTrip, including my older Android phone and a dedicated PMP.

BUT: I tried again the next day with the iTrip, and this time it was fine. I probably rebooted in between those attempts, but not sure. For some reason it simply wasn't doing it the next day. There were no phone or app updates in between my two attempts that I recall.

So I'm perfectly willing to believe it's a hardware issue with the audio cable, and maybe the 3vo's just more sensitive than other devices. A lot of devices support fastforward and other controls on headphone jacks; maybe the 3vo does as well and the one I tried just tickled something it didn't like.
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Old June 28th, 2011, 09:39 AM   #9 (permalink)
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Its a possibility, ill see if it happens again today.
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Old June 28th, 2011, 02:39 PM   #10 (permalink)
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I was having the same problem I am using Rhapsody and mixzing and it was jumping around on both , so I noticed the factory settings are set to bluetooth headset controls are on so I disabled any and all headset controls, and that seemed to take care of the problem on my evo 3d. Ive had the evo 4g since its release and I do recall turning all that stuff off back then.
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Old June 28th, 2011, 02:48 PM   #11 (permalink)
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I had this issue with the 4G.

This App Headset Blocker: https://market.android.com/details?id=com.idunnolol.headsetblocker&feature=re lated_apps
solved my problem. I haven't ran into this issue on my 3D, but if I do, I will be running this app.
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Old June 28th, 2011, 03:38 PM   #12 (permalink)
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More Info!

I caught an entirely different audio setup (speakers this time, not the iTrip I reported problems with earlier) causing the same problems. Here's what I found:

First: If I plug the 3.5mm cable in, it sometimes gives me a headphone icon, and sometimes a headset-with-microphone icon in the top notification bar. (One icon looks like a standard pair of cans, the other's the same but with an obvious third thing sticking out towards where the mouth would be.)

I've found if I plug my 3.5mm cable in quickly, it goes to the headphone mode. If I plug it in slowly, it goes to headset-with-mic mode before I've finished plugging it in. (Obviously these are speakers, and so no mic, and so the headphone-without-mic mode is correct.)

a) If it's on headphone (no-mic) mode, it's fine.

b) If it's on headset-with-mic mode, it may or may not ffwd/rewind randomly.

b1) If it's in the headset-with-mic mode and IS fast-forwarding or rewinding randomly, I need to unplug and re-plug back in the 3.5mm cable. Ideally resetting it to the headphone-without-mic mode.

b2) If it's in the headset-with-mic mode and is NOT jumping around randomly, I can easily force it to do so by wiggling the connection. It's not obvious if wiggling the cable or the internal connection is the problem, as both easily seem to trigger it; it may be a small resistance/capacitance change is triggering this.

I can NOT trigger the headset-with-mic mode using my headphones. I've only been able to trigger it with powered speakers and my powered FM transmitter. This may be an important fact.

So my conclusion so far: make sure it's in headphone mode, not the one with the mic, and you'll be fine. Otherwise, you're likely to hit the problem.

@Baltimoretint: I couldn't find that setting -- where is it in the menus? FYI, I have bluetooth turned off, but I still didn't see it when I turned it on.

@yolky: That's close -- there's a different headset vs. headphone mode, and if it could force headphone, that would do it. (It doesn't look like it can.)
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Old June 28th, 2011, 04:17 PM   #13 (permalink)
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Originally Posted by cobalt View Post
@yolky: That's close -- there's a different headset vs. headphone mode, and if it could force headphone, that would do it. (It doesn't look like it can.)
That's what this app does, it forces it into headphone mode. This app completely solved the problem this thread is describing when I was running into it with my OG Evo.
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Old June 28th, 2011, 04:21 PM   #14 (permalink)
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I'd like to try the method described about removing the blue tooth control before installing the app if he canhelp point me in the right direction.

Thanks for the app though, I appreciate it.
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Old June 28th, 2011, 04:28 PM   #15 (permalink)
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This happened to me, but only when I had a game running (poker app). I had a few other issues as well, so i took the phone back. Haven't had any issues with the headphones since. Take the phone back and it should be good.
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Old June 28th, 2011, 04:40 PM   #16 (permalink)
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This happened to me, but only when I had a game running (poker app). I had a few other issues as well, so i took the phone back. Haven't had any issues with the headphones since. Take the phone back and it should be good.
Sorry in advance if this sounds condescending -- I don't intend it to be, but I'm having a hard time phrasing this well:

How sure are you that replacing the phone solved your problem? Was the issue highly reproducible, and with a new device you can't make it happen anymore?

(If in my case it's as simple as "don't dawdle when plugging in your speaker's 3.5mm cable" and there's a visual indicator when I did it wrong, I may just deal with it -- other than that, as far as I can tell my phone's perfect. But if I was sure it was a hardware problem, I might reconsider.)
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Old June 28th, 2011, 09:44 PM   #17 (permalink)
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Quote:
Originally Posted by cobalt View Post
More Info!

I caught an entirely different audio setup (speakers this time, not the iTrip I reported problems with earlier) causing the same problems. Here's what I found:

First: If I plug the 3.5mm cable in, it sometimes gives me a headphone icon, and sometimes a headset-with-microphone icon in the top notification bar. (One icon looks like a standard pair of cans, the other's the same but with an obvious third thing sticking out towards where the mouth would be.)

I've found if I plug my 3.5mm cable in quickly, it goes to the headphone mode. If I plug it in slowly, it goes to headset-with-mic mode before I've finished plugging it in. (Obviously these are speakers, and so no mic, and so the headphone-without-mic mode is correct.)

a) If it's on headphone (no-mic) mode, it's fine.

b) If it's on headset-with-mic mode, it may or may not ffwd/rewind randomly.

b1) If it's in the headset-with-mic mode and IS fast-forwarding or rewinding randomly, I need to unplug and re-plug back in the 3.5mm cable. Ideally resetting it to the headphone-without-mic mode.

b2) If it's in the headset-with-mic mode and is NOT jumping around randomly, I can easily force it to do so by wiggling the connection. It's not obvious if wiggling the cable or the internal connection is the problem, as both easily seem to trigger it; it may be a small resistance/capacitance change is triggering this.

I can NOT trigger the headset-with-mic mode using my headphones. I've only been able to trigger it with powered speakers and my powered FM transmitter. This may be an important fact.

So my conclusion so far: make sure it's in headphone mode, not the one with the mic, and you'll be fine. Otherwise, you're likely to hit the problem.

@Baltimoretint: I couldn't find that setting -- where is it in the menus? FYI, I have bluetooth turned off, but I still didn't see it when I turned it on.

@yolky: That's close -- there's a different headset vs. headphone mode, and if it could force headphone, that would do it. (It doesn't look like it can.)
I just turned off any and all headset controls on any media player, on Rhapsody it was called "bluetooth controls" and on mixzing it was called "enable headset controls" and the factory player doesnt seem to have a setting for that , but they were in the settings on both players.
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Old June 29th, 2011, 02:00 AM   #18 (permalink)
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Quote:
Originally Posted by cobalt View Post
Sorry in advance if this sounds condescending -- I don't intend it to be, but I'm having a hard time phrasing this well:

How sure are you that replacing the phone solved your problem? Was the issue highly reproducible, and with a new device you can't make it happen anymore?

(If in my case it's as simple as "don't dawdle when plugging in your speaker's 3.5mm cable" and there's a visual indicator when I did it wrong, I may just deal with it -- other than that, as far as I can tell my phone's perfect. But if I was sure it was a hardware problem, I might reconsider.)
I'm 100% sure it solved the problem. It happened every time I listened to music through the headphones....fast forwarding and changing songs on its own. This was also caused by wiggling the headphones jack. Got the new phone and it hasn't done It one time. On 4 days now.

No way I was going to "deal" with that. Serious problem for me.
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Old July 11th, 2011, 06:34 AM   #19 (permalink)
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This exact same issue is happening to my E3D almost everytime I plug it into my car Aux jack. Taking my to the Sprint store today.
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Old July 11th, 2011, 08:22 AM   #20 (permalink)
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I am having the same issue. I have to get the headphones in the perfect condition for the phone not to "freak out".
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Old July 11th, 2011, 01:39 PM   #21 (permalink)
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Have you tried the app yolky suggests?
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Old July 11th, 2011, 02:27 PM   #22 (permalink)
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So, for simplicity's sake:

Check the icon. If it is showing the headset icon when normal headphones are connected and/or wiggling the connector causes the skipping/fast forwarding issue do the following:

1) Install Toggle Headset 2.

2) If that doesn't fix the problem or you have other head phone related problems, return the phone to Sprint and see about a replacement for a faulty 3.5mm jack.
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Old July 11th, 2011, 02:32 PM   #23 (permalink)
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I did try the app it works some times not all the time and if a call comes in while using the toggle I find that I have to decline, un plug head phones and toggle off the app then call or else I won't be able to hear the other person. I also spoke to HTC regarding the issue. They recommended returning the phone to sprint for a new one.
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Old July 11th, 2011, 07:02 PM   #24 (permalink)
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Well guys mine does the same thing. I have a little portable stereo I use by the pool to listen to Pandora while we all play in the water. Well since day one Pandora has not been working right at my pool on the E3D. It skips and then say I have No Skips Remaining. Yet I never skipped one song. Yes it is showing a headset icon.

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Old July 11th, 2011, 07:26 PM   #25 (permalink)
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I’m sitting at my desk and can totally replicate the problems.

One thing I noticed to is if I just spin/rotate the headphone stereo plug wire a message pop up. Voice Dialer and some other menu. Something is up with my headphone jack or a software bug of some kind??

The other thing that has happed twice (today) is that while playing Pandora and walking to the pool, my HTC music player has started up all by its self. My phone is locked I’m walking along and then all heck breaks loose. Two music players trying to work at the same time. I never use the HTC music player. I don’t even have a shortcut on any of my screens. So it might be something that when the stereo port is wiggled things come alive?

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Old July 11th, 2011, 07:28 PM   #26 (permalink)
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OK well I have taken some pics for you all. Ok so why in the heck does it show the no more skips icon when a phone call come in?
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Old July 11th, 2011, 09:25 PM   #27 (permalink)
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Mine skipped around a bit using the Ubermusic app. It even turned itself a bunch of times even after a reboot. It also thinks my little iHome speaker thing has a microphone even though it doesn't (the little icon at the top has the picture of a headset with a microphone)
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Old July 11th, 2011, 09:52 PM   #28 (permalink)
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Its the headphone jack that is causing this. I had the same issue with the EVO 4G. Example, use headphones that have the built in microphone, 3 rings around the connector. I bet you can't replicate the problem. HTC provided me a long email back when I got the EVO 4G on why it happens. I use the app Yolky stated above and that fixed my problem on the 4G.. I had the issue once on the 3D but installed the app on it, so haven't had it again.
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Old July 12th, 2011, 02:37 AM   #29 (permalink)
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I have the EXACT same issues that Horta is having. Any ideas guys?
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Old July 12th, 2011, 09:26 AM   #30 (permalink)
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I have the EXACT same issues that Horta is having. Any ideas guys?
Here's what we know so far:
  • It sometimes misinterprets headphones as headsets-with-mic; you can easily and immediately tell the difference in the icon in the notification bar as soon as you plug them in.
  • Apparently headsets have the capability to trigger fast-forwarding or rewinding through controls on the headset.
  • If it interprets it as headphones (no mic on that icon), you won't have problems.
  • But if it misinterprets them as a headset with a mic, various pressure or wiggling of the headphone jack would trigger the fast-forward or rewind action (or skip in pandora, for example).
  • I personally found it happened to me when I plugged the headphones in slowly. In other words, plugging in the headphones more quickly it gave the normal headphone icon and things were fine. So a simple un-plug and plug-back-in would usually fix it for me.
  • Another workaround is the app mentioned a few posts up. (See jerofld's and yolky's posts above.)
  • It's likely a hardware issue that doesn't exist with all phones and a replacement phone might be the best solution.
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Old July 12th, 2011, 11:06 AM   #31 (permalink)
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The technical reason this is happening is that the phone is measuring the impedance of the contacts trying to guess if you plugged in a headset or earphones. Top that off with the fact that there is no standard for headset impedance, and Chinese always use out of spec anyway, because it's A: cheaper and B: usually louder, plus some headsets have forward and reverse controls built into them that work by temporarily shorting out the internal contacts, and you get this problem. Plus Htc is trying to accommodate as many configurations as possible. ... So, no solution here, just an explanation as to what is happening... Hope this helps.
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Old July 12th, 2011, 11:39 AM   #32 (permalink)
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Ok guys I just found a fix, for me at lease. I had my portable stereo connected with a 2' curly/stretchy cable. Every single time I just plugged it in like normal the headset icon would show on my phone.

I then switched to a different cable, just a straight one and no problem. A regular headphone icon shows and no skipping. Also if I wiggle it nothing. So it might just be an cable spec issue. I also connected my phone to my car with Pandora and no skips and no headset icon. So for now at least I won’t use this curly cable.

Possibly it’s out of spec a bit. The funny thing is the one that works has a big Made in China sticker on it... also in the picture one looks like gold, but its not. Both just regular.
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Old July 12th, 2011, 12:42 PM   #33 (permalink)
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some headsets have forward and reverse controls built into them that work by temporarily shorting out the internal contacts, and you get this problem
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So, no solution here, just an explanation as to what is happening... Hope this helps.
Exactly. And so it only happens on some cables and headsets, and even then, can depend on how you plug it in. As you say, the way this is happening seems like it's unavoidable to some degree. Yet some (see JimKnuckles above) have reported that exchanging out their phone actually resolves it for them, so apparently the guesswork involved can be hampered by a hardware difference.

(I don't think I'll exchange my phone just for this issue, because I've found it easy to detect, fix, and prevent. And otherwise, my 3vo is perfect.)
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Old July 12th, 2011, 03:32 PM   #34 (permalink)
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I have not an issue like this personally, but from past experiences at work, etc, you might want to try to just insert and remove the offending headset cord in and out of the jack rapidly (NOT forcefully). There might be some gunk on/around one of the jacks' contacts causing intermittent connectivity. This method saved alot of money and conserved a great deal of scalp/follicle connectivity.
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Old July 15th, 2011, 11:16 PM   #35 (permalink)
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I was using my Evo 3d at the gym today and for some reason with the head phone plugged in it skipped songs or fast forward them. I had to mess with the plug to find the right spot to have it play well. Has any one else had any issues?


I searched and did not see this issues with the Evo 3D, if a thread was made already I apologize.
I am glad to find that others are having this problem and it's not just me. For those who exchanged their device did the problem come back?

If I remember correctly, the EVO 4G had problems with headphone versus headset at release as well. Either that or another phone I've had in my past
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Old July 16th, 2011, 10:54 AM   #36 (permalink)
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Have been communicating with HTC since this started for me. They even requested pictures of the 3 head phones I've used. There only solution was to exchange the phone at sprint. Since I use my phone a my music player at the gym it gets used regularly. I exchanged it and have yet to try it out at the gym but in store it seemed to work fine.
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Old July 16th, 2011, 10:59 AM   #37 (permalink)
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Have been communicating with HTC since this started for me. They even requested pictures of the 3 head phones I've used. There only solution was to exchange the phone at sprint. Since I use my phone a my music player at the gym it gets used regularly. I exchanged it and have yet to try it out at the gym but in store it seemed to work fine.

Please let us know next time you are at the gym if it happens again.
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Old July 16th, 2011, 01:07 PM   #38 (permalink)
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Yep same thing here as well. Just bought some new sony headphones and it was doing the same thing. I do use my phone for music a lot especially when I am traveling so this is a big deal. In any case though, I been meaning to purchase a bluetooth stereo headset since I hate cords so I guess I am fine for now.
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Old July 18th, 2011, 09:55 AM   #39 (permalink)
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Mine is happening when I plug into my car stereo via Aux cable. I finally took mine to the Sprint repair store in Sanford, FL and they told me they would not exchange it because of this issue if they could not make it happen in the store. The manager told me that if this is happening when car plugged into an Aux cable in my car, it's not Sprint's issue, but HTC's issue and that I should take it up with them.

Too annoying to deal with, so I called Sprint Telesales and spoke to a manager and she exchanged my phone...I had it the next day. The issue did not go away. I have tried 4 different brands of Aux cables on both phones and it still skips.

I used the same cables on my EVO for a year without an issue. I guess I should report this to HTC. Maybe they can come up with a software fix.

Oh, by the way, it is not just my car, it happens with external speakers at home as well.
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Old July 18th, 2011, 09:57 AM   #40 (permalink)
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Mine is happening when I pug into my car stereo via Aux cable. I finally took mine to the Sprint repair store in Sanford, FL and they told me they would not exchange it because of this issue if they could not make it happen in the store. The manager told me that if this is happening when car plugged into an Aux cable in my car, it's not Sprint's issue, but HTC's issue and that I should take it up with them.

Too annoying to deal with, so I called Sprint Telesales and spoke to a manager and she exchanged my phone...I had it the next day. The issue did not go away. I have tried 4 different brands of Aux cables on both phones and it still skips.

I used the same cables on my EVO for a year without an issue. I guess I should report this to HTC. Maybe they can come up with a software fix.

Oh, by the way, it is not just my car, it happens with external speakers at home as well.
Tell the Sprint Employee that he has to go for a ride for a while to see it happen
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Old July 18th, 2011, 08:38 PM   #41 (permalink)
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Just used the phone at the gym this was the first time trying it out and did not run into the issue. Worked fine, it may help some of u to communicate with HTC so you have a record of the conversation in your email. The sprint rep I dealt with tried to duplicate it and it worked fine for him so then i told him I've been communicating with HTC. He read my conversations with them and was more than enough proof for him.

I'll keep you posted if this phone acts up.
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Old July 20th, 2011, 10:06 AM   #42 (permalink)
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Happens with my 3VO all the damn time. I use headphones when I'm mowing the lawn, and I have it plugged into AUX whenever I'm driving. It brings up the voice dialer, makes phone calls on it's own to the last number that called me, and skips multiple songs ahead and often restarts the same song.

I installed ToggleHeadset2 and it only made things worse.

However, I tried another free app, called "Headset Blocker", and that did the trick. I still get the headset with mic icon, but the headset functionality becomes switched off, which is good, because none of my headphones have built in controls.
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Old July 20th, 2011, 11:14 AM   #43 (permalink)
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I exchanged mine and the new one does not have this issue.
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Old July 20th, 2011, 04:54 PM   #44 (permalink)
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What the batshit. I have been having this issue all day, relentlessly. As soon as I take it into the Sprint store, I can't reproduce the issue to save my life. I go home and test it on the headphones it happened before on, and it won't happen. Ugh.

I mean, it's a good thing, but now I look like an imbecile to the Sprint employees. Sigh.
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Old July 20th, 2011, 11:08 PM   #45 (permalink)
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I haven't actually tried my phone with headphones, but when I go in my car and plug the aux cable to my phone, sometimes it does that. Very annoying I should say!
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Old July 21st, 2011, 08:48 PM   #46 (permalink)
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I exchanged mine the other day and have not yet had the problems again.
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Old July 22nd, 2011, 02:32 PM   #47 (permalink)
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On the hunt for a new set of headphones to replace the seven year old HP noise cancellation head phones that work great on the 3d. Unfortunately, in my attempt to get some cheap head phones to use while on vacation I purchased some Sony stereo headphones. Mdr-e828lp. These headphones do not work on the 3d. It causes the unit to play music, voice dial, and be generally obnoxious while attempting do anything else. This is not an issue with the phone, but the ear buds.
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Old July 22nd, 2011, 02:37 PM   #48 (permalink)
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It's not the headphones, it's the phone itself, and a known issue. Get the app Headset Blocker or ToggleHeadset2. It solves the issue.

Head phones causing songs to fast fwd/skip?
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Old July 22nd, 2011, 02:38 PM   #49 (permalink)
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There is a thread on this topic. Most likely it'd the phone not the headset, I had this issue and swapped to another phone and issue is gone so far.
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Old July 22nd, 2011, 02:42 PM   #50 (permalink)
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There is a thread on this topic. Most likely it'd the phone not the headset, I had this issue and swapped to another phone and issue is gone so far.

I took my phone to the Sprint store I purchased it from, informed them of the issue, couldn't reproduce it on my phone (that I had done not 5 minutes earlier), and they looked at me like I was crazy.

That was one thing I liked about Apple customer service--something similar happened to me with my iPhone, took it to an Apple store, the employee couldn't reproduce my issue, then says, "we want you to be happy, so let me go grab you a new phone."

I got the distinct impression that the only way I was switching my 3VO out for a new one was if i purchased a new contract.
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