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Old June 29th, 2011, 05:29 AM   #1 (permalink)
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Default Wifi stuck on "obtaining IP address"

I am new here and this is my first post. I have searched the site before posting but didn't find an answer.
I am having a wifi issue. I have tried several networks, both secure and non secure, however I get the same results. It just says, "obtaining IP address" the phone will not go any further.
Has anyone seen this or have any suggestions. Thanks in advance.

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Old June 29th, 2011, 05:50 AM   #2 (permalink)
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Welcome to the forums!

On your home network - please try a router reset.
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Old June 29th, 2011, 05:51 AM   #3 (permalink)
 
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Quote:
Originally Posted by red518irish View Post
I am new here and this is my first post. I have searched the site before posting but didn't find an answer.
I am having a wifi issue. I have tried several networks, both secure and non secure, however I get the same results. It just says, "obtaining IP address" the phone will not go any further.
Has anyone seen this or have any suggestions. Thanks in advance.
Did you open the browser if required and accept the policy agreement for the Wifi you are using? And are you selecting a WiFi source from the settings menu for Wireless Networks?
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Old June 29th, 2011, 05:57 AM   #4 (permalink)
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EarlyMon - I just moved and don't have my home network set up yet. I have tried to connect to wifi at work, church, and at local restaurants and what not, no matter where I am I get the same problem.

Panthro - I am selecting my wifi source from the settings menu in Wireless Networks. I tried like you said to open the browser, but without connecting to wifi obviously that won't work, I did open the browser with the 3G connection while trying to connect with wifi and there is no agreement to accept that I can find.
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Old June 29th, 2011, 06:12 AM   #5 (permalink)
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if this happens to any network you try to sniff out you may have borked up something.

have you done anything to troubleshoot?

battery pull?

soft reset form power down screen?

finally a hard reset?

what networks are you connecting to? b/g/n? a? 2.4 ghz? 5 ghz?

what channels are you trying to connect to on these networks?
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Old June 29th, 2011, 06:12 AM   #6 (permalink)
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Yeah, the browser authentication thing only works once connected - and often the HTC browser won't work for that, but Firefox will.

Ok - settings, Wireless & networks, Wi-Fi settings, Menu button, Advanced, click on Best Wi-Fi performance - scroll to bottom, uncheck DLNA auto-IP if on.
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Old June 29th, 2011, 06:17 AM   #7 (permalink)
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Quote:
Originally Posted by marctronixx View Post
if this happens to any network you try to sniff out you may have borked up something.

have you done anything to troubleshoot?

battery pull?

soft reset form power down screen?

finally a hard reset?

what networks are you connecting to? b/g/n? a? 2.4 ghz? 5 ghz?

what channels are you trying to connect to on these networks?
I very well may have borked up something, I am def known for that lol.
I have done a battery pull, soft reset and hard reset. I believe that most of the networks are b/g, not sure of the ghz.
It looks like to me the phone is trying to connect to channel 6.
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Old June 29th, 2011, 06:20 AM   #8 (permalink)
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Quote:
Originally Posted by EarlyMon View Post
Yeah, the browser authentication thing only works once connected - and often the HTC browser won't work for that, but Firefox will.

Ok - settings, Wireless & networks, Wi-Fi settings, Menu button, Advanced, click on Best Wi-Fi performance - scroll to bottom, uncheck DLNA auto-IP if on.
I checked the Best wifi performance box, and the DLNA box was already unchecked.
This did nothting, same results.

I appreciate everyone's help. Please keep the ideas coming. I don't know what is going on, I am not totally helpless, but this one seems to have me stumped.

Thanks in advance.
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Old June 29th, 2011, 06:20 AM   #9 (permalink)
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You didn't go and set physical IP addresses did you?
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Old June 29th, 2011, 06:21 AM   #10 (permalink)
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if you have done a hard/factory reset and the handset and have not installed or amde any changes to the handset, then its possible there is an issue beyond your ability to fix and you should take it into a corp. repair store and have them smoke it over. they can test it to see if all systems pass.
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Old June 29th, 2011, 06:23 AM   #11 (permalink)
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I just tried checking the box for the DLNA and now I connected to the network at my office.
Not sure what this means or does, but it worked.
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Old June 29th, 2011, 06:24 AM   #12 (permalink)
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Quote:
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You didn't go and set physical IP addresses did you?
I did not change this
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Old June 29th, 2011, 06:31 AM   #13 (permalink)
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I just tried checking the box for the DLNA and now I connected to the network at my office.
Not sure what this means or does, but it worked.
Well - that's odd. Not necessarily bad - but really odd.

Wait - when you go to Wi-Fi settings - and click on the name of the network you're now on - is your IP address a dotted quad (read: xxx.xxx.xxx.xxx) - and please, what is it saying under security?
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Old June 29th, 2011, 12:44 PM   #14 (permalink)
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Ok, after some research and testing, it seems that everything works fine on the 3G it is just the wifi that is causing issues. I was able to find a network that I could connect to without the DLNA checkbox checked and now Talk works both on and off of wifi.
So it seems that my work and church networks are both ad hoc (I'm not sure what that means) but I am happy to have it all figured out.

Thanks to everyone for your insight, patience and help. It is much appreciated.
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Old June 29th, 2011, 12:50 PM   #15 (permalink)
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Ad-hoc is nothing bad, it's supported by Linux and Windows (for example) but Android is late to the party.

It's simply a network sharing situation where standardized routing and addressing rules are in a way, kinda relaxed. Many network admins hate them because they lead to hidden problems like this, while others like it because it's easy to configure things to work quickly, on the fly, so to speak.

Pretty glad you brought this up - now we know people with ad-hoc network access only can finally use their 3vos to get on those net - and we also now know the limitations involved.

Cool!!
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Old June 29th, 2011, 01:36 PM   #16 (permalink)
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FYI: I have the same problem with wifi......it couldn't obtain the IP address. I have not yet attempted any troubleshooting methods.
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Old June 29th, 2011, 02:06 PM   #17 (permalink)
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I have no issues with wifi or 3G; the gmail sync issues I was seeing were tested with both, the same experience.

One thing I forgot to mention in the original post - the gmail web app was also not syncing before I enabled it again on the Evo 4G.

I did update the original post, gtalk is now working now that everything is correctly syncing.
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Old August 10th, 2011, 04:14 PM   #18 (permalink)
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Default Wi-Fi problem....unable to obtain IP address

I have the Evo 3D and have had no problems with Wi-Fi until today. I've had my Evo 3D since launch day and today for some reason I can no longer connect to Wi-Fi.

I saw another Wi-Fi problem post here but their phone couldn't scan for Wi-Fi. Mine scans fine....it just can't connect. So I figure it's a different problem thus the new thread.

I have Wi-Fi turned on and the Evo finds and sees the network and says "Obtaining IP address". After a minute or so it say "Disconnected" under Wi-Fi. After a few seconds the whole process starts over.

My battery which by mid afternoon is at around 65% today is reading 10%.

I've tried restarting the router (which I've made no changes to) three times by unplugging it and waiting a few minutes and then plugging it back in. I've tried restarting the Evo twice and I've also pulled the battery and waited about 2 minutes. Still no change.

Keep in mind everything has worked perfectly since launch day with my current setup. No changes to my router settings. I haven't installed any new apps in the past several days and I was using Wi-Fi yesterday so I don't think it could be that. I don't know if maybe there was an update to the phone's firmware or something like that.

Any Ideas? Thanks in advance!
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Old August 10th, 2011, 04:17 PM   #19 (permalink)
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there are no firmware updates but there has been some maintenance updates which, since you have had the phone since launch day, you may already have installed. nothing new since those htc watch and sync updates...

did you remove the network from your handset and then rescan for it and attempting to connect?

what are you connecting to? 2.4 b,g, or N?

do you have security? if so did you disable security to make sure a security key is not the issue?

Merged your thread here as you and the original OP seem to have had the same issue based on your initial post.
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Old August 11th, 2011, 04:58 PM   #20 (permalink)
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having exact same problem here, tried hard reset and no luck.
will be taking to corp repair store tomorrow. WTF ?





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Originally Posted by thelber View Post
I have the Evo 3D and have had no problems with Wi-Fi until today. I've had my Evo 3D since launch day and today for some reason I can no longer connect to Wi-Fi.

I saw another Wi-Fi problem post here but their phone couldn't scan for Wi-Fi. Mine scans fine....it just can't connect. So I figure it's a different problem thus the new thread.

I have Wi-Fi turned on and the Evo finds and sees the network and says "Obtaining IP address". After a minute or so it say "Disconnected" under Wi-Fi. After a few seconds the whole process starts over.

My battery which by mid afternoon is at around 65% today is reading 10%.

I've tried restarting the router (which I've made no changes to) three times by unplugging it and waiting a few minutes and then plugging it back in. I've tried restarting the Evo twice and I've also pulled the battery and waited about 2 minutes. Still no change.

Keep in mind everything has worked perfectly since launch day with my current setup. No changes to my router settings. I haven't installed any new apps in the past several days and I was using Wi-Fi yesterday so I don't think it could be that. I don't know if maybe there was an update to the phone's firmware or something like that.

Any Ideas? Thanks in advance!
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Old August 13th, 2011, 09:57 PM   #21 (permalink)
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turned out to be a problem with my wireless router,
i unplugged it for 5 minutes and now the Evo connects
fine.






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having exact same problem here, tried hard reset and no luck.
will be taking to corp repair store tomorrow. WTF ?
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Old August 18th, 2011, 11:00 AM   #22 (permalink)
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Thanks for the help. Turns out I just re-did the setup on the router and it started working. Go figure. Thanks again!

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there are no firmware updates but there has been some maintenance updates which, since you have had the phone since launch day, you may already have installed. nothing new since those htc watch and sync updates...

did you remove the network from your handset and then rescan for it and attempting to connect?

what are you connecting to? 2.4 b,g, or N?

do you have security? if so did you disable security to make sure a security key is not the issue?

Merged your thread here as you and the original OP seem to have had the same issue based on your initial post.
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Old September 6th, 2011, 07:37 PM   #23 (permalink)
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Default 3D won't connect to Wifi

So last night my phone just randomly disconnected from my home Wifi. I didn't think too much of it and it and ignored it. Well i tried to connect to my work Wifi and it was a no go, same thing when I got home. It just keeps saying it can't connect. Any ideas?
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Old September 6th, 2011, 07:48 PM   #24 (permalink)
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hi,

what did you do to troubleshoot?

are you rooted?

do a battery pull?

do a soft reset from the shutdown screen?

does is say "obtaining IP address"?
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Old September 6th, 2011, 08:23 PM   #25 (permalink)
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hi,

what did you do to troubleshoot?

are you rooted?

do a battery pull?

do a soft reset from the shutdown screen?

does is say "obtaining IP address"?

I've rebooted, battery pull, and yes, it says obtaining IP address but then just disconnects. I've even restarted my router and modem. It says unable to scan for networks. I keep turning the Wifi off and back on. Nothing's working.
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Old September 6th, 2011, 08:59 PM   #26 (permalink)
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moved your post here as it may be the same issues here.

try to "forget network" on your handset. then re scan for it.
try again.

did you leave the battery out for at least 2 minutes?

are you rooted? (didnt answer that one. )
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Old September 7th, 2011, 06:18 AM   #27 (permalink)
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Quote:
Originally Posted by marctronixx View Post
moved your post here as it may be the same issues here.

try to "forget network" on your handset. then re scan for it.
try again.

did you leave the battery out for at least 2 minutes?

are you rooted? (didnt answer that one. )

No, I'm not rooted. I did another full shutdown and waited a bit before powering back on. It's working again. Thanks for your help.
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Old September 7th, 2011, 06:23 AM   #28 (permalink)
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as this thread may suggest, it happens occasionally. ive not had it happen on the 3D as of yet myself. just chalk it up to another glitch/tangle that a battery pull should remedy...
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Old September 7th, 2011, 05:26 PM   #29 (permalink)
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Ok I have run into this a few times and here is how I fixed it:
1) on my router I reserved my 3VO an IP address
2) I rebooted my router and turned my phone's wifi off
3) I turned my wifi back on and it connects fine
Now on occasion it does happen again but now simple router reboot fixes it every time. I think some glitch with the 3VO messes with DHCP.
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Old September 7th, 2011, 06:24 PM   #30 (permalink)
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ive seen reports of this on the evo 4g as well. Even the Motorola Xoom has had this to happen.
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Old September 8th, 2011, 03:55 PM   #31 (permalink)
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ive seen reports of this on the evo 4g as well. Even the Motorola Xoom has had this to happen.
My old Samsung Captivate use to do that as well
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Old July 20th, 2012, 03:20 PM   #32 (permalink)
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I was having this same problem and i looked all over the internet. I finally found a story of a guy who had this problem and i followed his instructions and fixed the bug. Turn off your Wifi, Turn on your Static Ip (Found under advanced Wifi Options) and fill out all the feilds ( Ip Address, Gateway, Netmask, DSN1 and DSN2) This can be found by going to your 'start' button on the computer, selecting 'Run..', type in 'cmd' and enter, Then type in 'ipconfig/all' and enter. After that turn your wifi back on and you should be set. The guy stated that he was able to turn off his Static IP after and it continued to work, but when i tried it i had to re enter all the Static ip info.
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Old July 20th, 2012, 03:53 PM   #33 (permalink)
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I found out that at one time or another, almost all device will most likely suffer a Wi-Fi connectivity problems. My wireless internet will be working fine today and come tomorrow it just stop silly. And it doesn't matter what troubleshooting steps i do - most times it just doesn't help. Then all of a sudden it starts to work again -- really strange thing this is.

I've tried disconnecting / connecting from the Sprint network which usually works for me, but lately doing so and/or a reset don't seem to have much affect anymore. When it's not one thing its another - you just can't win.
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Old August 21st, 2012, 06:40 PM   #34 (permalink)
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Hey,

Not sure if you have this fixed or not .. I have a Prestigio Pro on Android 4.0.3, Had exactly the same issue with a Netopia router, kept hanging "obtaining IP address" and couldn't set a static IP

Found a page mentioning to use the WEP Key in all CAPITALS .. seemed crazy .. but it worked and connected fine ...
Might be a long shot but sorted it for my WIFI


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Default Same problem

I am having the same with my phone stuck on obtaining IP address. My Wifi connection at home to my laptop is fine, but my phone won't connect to my home wifi. So that can't be a router issue can it? Also my phone will get other wifi when I am out and about in town? Why not at home?
After playing around in the advanced settings I clicked the DLNA auto-IP to turn on and my Wifi works now at home. Anyone know why this works and if it is ok. Because this post scares me a bit because he said to make sure it is off. I just want to know if the DLNA is bad? uses more data? whats the point? and why did it work?
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Originally Posted by EarlyMon View Post
Yeah, the browser authentication thing only works once connected - and often the HTC browser won't work for that, but Firefox will.

Ok - settings, Wireless & networks, Wi-Fi settings, Menu button, Advanced, click on Best Wi-Fi performance - scroll to bottom, uncheck DLNA auto-IP if on.
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Old March 25th, 2013, 04:11 PM   #36 (permalink)
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Originally Posted by tyjgarn View Post
I am having the same with my phone stuck on obtaining IP address. My Wifi connection at home to my laptop is fine, but my phone won't connect to my home wifi. So that can't be a router issue can it? Also my phone will get other wifi when I am out and about in town? Why not at home?
After playing around in the advanced settings I clicked the DLNA auto-IP to turn on and my Wifi works now at home. Anyone know why this works and if it is ok. Because this post scares me a bit because he said to make sure it is off. I just want to know if the DLNA is bad? uses more data? whats the point? and why did it work?
Thanks
I'm not much more than a n00b (if any ), but DLNA (Digital Living Network Alliance) is simply a method of all (so equipped) multi-media devices the ability to connect to each other (play music from your phone to stereo, or movie to your TV). Having it enabled isn't going to increase your exposure to malicious entities (significantly, anyway).
I don't understand why it's now working unless there was something in the phone cache that was borked and was causing issues with wi-fi connectivity in general. With it working at home, now, I would imagine all is well elsewhere, as well.
Glad it's working!
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Old March 25th, 2013, 05:00 PM   #37 (permalink)
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Default Re: Wifi stuck on "obtaining IP address"

DLNA connections don't necessarily require a router. That's it.

Something was hosed in your home router address table most likely.

You can try resetting that to see if it gets cleared.
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Old March 28th, 2013, 06:44 AM   #38 (permalink)
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Default Re: Wifi stuck on "obtaining IP address"

When I had this problem. I set a static IP. But could weeks later That Stop working so I brought a new router and everything is fine now. I needed a new router anyway
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