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Old July 19th, 2011, 01:57 AM   #1 (permalink)
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Default Is your Otterbox Commuter case outer shell stretched?

Is anyone else's rubber case like stretched at the top of the phone so that it annoys the hell outta you when u try to turn the screen on because theres a space between the top of the phone and the rubber

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Old July 19th, 2011, 02:16 AM   #2 (permalink)
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Originally Posted by Eaglesfan9106 View Post
Is anyone else's rubber case like stretched at the top of the phone so that it annoys the hell outta you when u try to turn the screen on because theres a space between the top of the phone and the rubber
I have this case. There is a small space between the rubber and phone. I dont have any issues unlocking the phone though
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Old July 19th, 2011, 02:35 AM   #3 (permalink)
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Yea I have no problem either. Maybe u got a bad case.
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Old July 19th, 2011, 03:09 AM   #4 (permalink)
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Bought two otterbox commuters for his and hers evo's. Both were too loose around the top and bottom of the phone for me. I returned mine and purchased the similar active seidio case. Much better fit and several color options. Plus i got belt clip to go with it. My wife still has the loose-lipped otterbox as she never noticed this to be an issue.
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Old July 19th, 2011, 07:49 AM   #5 (permalink)
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they got the size slightly wrong. I'm willing to bet all the commuters (don't know about the other otterbox lines) are loose at the top. Not enough of an issue to bother me though.
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Old July 19th, 2011, 08:29 AM   #6 (permalink)
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I had this problem with the defender series for my evo 4g
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Old July 19th, 2011, 09:11 AM   #7 (permalink)
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I have this case and I do not like it, too slippery in my opinion. That said I think its a perfect fit... Have had it for a week.
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Old July 19th, 2011, 09:13 AM   #8 (permalink)
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commuter on my E4G was a snug fit. what's up with that?

Also, commuter was designed to be "slippery" so that it doesn't catch in your pocket. I find the ratio of slippery plastic to grippy silicone is perfect. To each his own.
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Old July 19th, 2011, 09:20 AM   #9 (permalink)
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Quote:
Originally Posted by novox77 View Post
commuter on my E4G was a snug fit. what's up with that?

Also, commuter was designed to be "slippery" so that it doesn't catch in your pocket. I find the ratio of slippery plastic to grippy silicone is perfect. To each his own.
To each his own, agreed. I am waiting on the kickstand case from HTC. It will probably be even more slick lol.
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Old July 19th, 2011, 10:17 AM   #10 (permalink)
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Yes! Got mine release day, and it's getting worse day by day. Sprint warranty is one year, so its going back for an exchange.
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Old July 19th, 2011, 10:54 AM   #11 (permalink)
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I wouldn't say mine it stretched. It fits nicely. You can create a gap by pulling back the case at the top or bottom, but it's not there unless I manually create the gap purposefully. Hope that makes sense...
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Old July 19th, 2011, 01:32 PM   #12 (permalink)
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I took mine back the other day. Had the same problem as the OP. Sprint tried to sell me the defender case. Its a little too thick for me. I really like the Commuter case. But that gap at the top bugged me. For the price I paid for it you would think it would fit better. So now I have a cheap case on until my HTC Kickstand case arrives.
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Old July 19th, 2011, 02:07 PM   #13 (permalink)
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Dirty jokes crossed my mind upon reading this thread.
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Old July 19th, 2011, 02:32 PM   #14 (permalink)
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Dirty jokes crossed my mind upon reading this thread.
Your bad. lol. Now I can't stop laughing.
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Old July 21st, 2011, 04:33 PM   #15 (permalink)
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i hate the otterbox case.. if the rubber was tighter on the phone.. it would be ok..
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Old July 21st, 2011, 06:22 PM   #16 (permalink)
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Got my otterbox commuter yesterday. Mine doesn't have a gap, but it's not very tight. I wish it was tighter, but it's not a big deal.
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Old July 21st, 2011, 07:19 PM   #17 (permalink)
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Otterbox - yes
Gap - yes
Annoying - yes
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Old July 21st, 2011, 08:40 PM   #18 (permalink)
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The case specs are wrong. I talked to a regional Otterbox rep that comes by the store every once in a while to show us the newest cases, he said they plan on re-releasing it with the correct specs soon.
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Old July 21st, 2011, 11:54 PM   #19 (permalink)
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Originally Posted by _Epic View Post
The case specs are wrong. I talked to a regional Otterbox rep that comes by the store every once in a while to show us the newest cases, he said they plan on re-releasing it with the correct specs soon.
I think I already know the answer; but do they plan on replacing the cases of the people who bought the older incorrectly sized version? It's not the consumers fault they did the specifications wrong.

If not, should we return our incorrectly sized Commuters now and wait for a re-release?

Once the Commuter is re-released would the incorrectly sized cases qualify for the OtterBox warranty?
Quote:
"OtterBox products come with a ONE (1) YEAR Limited Warranty from the date of the retail purchase by the original end-user. If a material or workmanship defect arises and a valid claim is received within the Warranty Period, OtterBox will replace the case only."
OtterBox Warranty Page - Website

Edit: I'm going to try to Email OtterBox in the morning about this.
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Old July 22nd, 2011, 12:35 AM   #20 (permalink)
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Glad to see I'm not the only one and that there is a problem with these cases i find my self pressing the top pretty much searching for the power button.anyways so if i take my case back they will reffund my money?
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Old July 22nd, 2011, 12:53 AM   #21 (permalink)
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Well when they re-release the case I'll buy another one. I really liked the case. I hope it will be soon.
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Old July 22nd, 2011, 03:24 AM   #22 (permalink)
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Yeah, I have the case and it's a bit stretched. Not really a problem for me though... I feel like it may be an OCD thing for some.
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Old July 22nd, 2011, 06:45 AM   #23 (permalink)
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Quote:
Originally Posted by ArmageddonX View Post
Edit: I'm going to try to Email OtterBox in the morning about this.
Excellent. appreciate the initiative here. please let us know what they say.
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Old July 22nd, 2011, 01:23 PM   #24 (permalink)
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Quote:
Originally Posted by novox77 View Post
Excellent. appreciate the initiative here. please let us know what they say.
I just sent the Email. I will let you guys know ASAP.

Here is what I sent:
Quote:
My name is ***** *****. I participate on a Forum for Android Phones.

Recently a large amount of owners of the HTC EVO 3D have noticed that our OtterBox Commuters are loose-fitting on our phones and this has become a common trend. Especially because it leaves a gap between the top of the phone and the OtterBox case.

We were informed by an individual that works at a Sprint Store that an OtterBox Representative had come by the store. The OtterBox Representative let the Sprint Employee know that OtterBox knew about the problem and that it was being fixed. He said that there would be a re-release of the OtterBox Commuter for the HTC Evo3D that fit the phone properly.

My questions are;
Does OtterBox plan on replacing our old cases that do not fit properly?
If not, should we return our OtterBox Commuters now to our local Sprint Store and wait for the re-release?
If not, once the Commuter is re-released would the incorrectly sized cases qualify for the OtterBox warranty?

The warranty states:
"OtterBox products come with a ONE (1) YEAR Limited Warranty from the date of the retail purchase by the original end-user. If a material or workmanship defect arises and a valid claim is received within the Warranty Period, OtterBox will replace the case only."

Thank you for your time & I look forward to hearing from you.

Sincerely,
***** *****
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Old July 22nd, 2011, 08:18 PM   #25 (permalink)
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UPDATE
I just heard back from OtterBox, and here is the reply:
Quote:
*****, (my name)
Your cases that currently do not fit will most definitely be covered by the warranty still. We do not have the newest revision available yet but when it does get released we would be more than happy to replace your ill-fitting case with the updated more snug fitting case. If you have any other question please let me know.

How’s our service?
Please click here to take this quick survey!

***** ****** (His name)
Customer Service Representative
Phone: (888)695-8820
Email: ************@otterbox.com
www.otterbox.com

We've Got Technology Covered
Gotta love a company that stands behind it's products like this.
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Old July 25th, 2011, 12:47 PM   #26 (permalink)
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Quote:
Originally Posted by armageddonx View Post
update
i just heard back from otterbox, and here is the reply:

Gotta love a company that stands behind it's products like this.
awesome!!!
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Old July 25th, 2011, 04:17 PM   #27 (permalink)
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so the question now is: when will we know when the new cases are out?
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Old July 25th, 2011, 08:47 PM   #28 (permalink)
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Quote:
Originally Posted by ArmageddonX View Post
UPDATE
I just heard back from OtterBox, and here is the reply:

Gotta love a company that stands behind it's products like this.
I emailed them 2 weeks ago and got no response....
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Old July 26th, 2011, 03:13 PM   #29 (permalink)
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Quote:
Originally Posted by novox77 View Post
so the question now is: when will we know when the new cases are out?
Excellent question! How will we know when the new cases are available? We'll have to keep this threat up to date.

@ArmageddonX: please let us know if you hear anything else.
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Old July 26th, 2011, 03:19 PM   #30 (permalink)
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Quote:
Originally Posted by novox77 View Post
so the question now is: when will we know when the new cases are out?
Quote:
Originally Posted by jean15paul View Post
Excellent question! How will we know when the new cases are available? We'll have to keep this threat up to date.

@ArmageddonX: please let us know if you hear anything else.
I'll try to Email them every-other Monday (bi-weekly) from now on to get an update from now that I have a rapport with them. Hopefully they will continue to keep us updated.
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Old July 28th, 2011, 01:19 PM   #31 (permalink)
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I have the HTC EVO 3D Commuter case and dropped my phone pretty much flat on the ground (screen down). Because of it's loose fit three corners of my phone are scrapped up pretty good and their are two tiny scratches on my screen at the corners (maybe even fractures). Thanks Otterbox! I emailed them a nice aggravated email and pictures of the damage and have heard nothing back.
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Old August 11th, 2011, 01:41 PM   #32 (permalink)
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Quote:
Originally Posted by ArmageddonX View Post
I'll try to Email them every-other Monday (bi-weekly) from now on to get an update from now that I have a rapport with them. Hopefully they will continue to keep us updated.
FYI, I called Otterbox today, and got basically the same info as ArmagedonX. They are aware of the issue and are working on a new case. And they said that it would definitely qualify for a warranty replace.

The one new piece of info that I was told is how to know when the new case is released. They guy said go to the Evo 3D Commuter Case product page. EVO 3D Cases, EVO 3D Commuter Series Case // OtterBox.com and look at the sku number right below the price. The last character is an "A" which signifies they are on the initial design. When they roll to the new design that sku will change and will end with a "B".

Hopes this helps.
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Old August 11th, 2011, 02:49 PM   #33 (permalink)
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@jean15paul
Thank you for that! You have saved me many Emails and weeks of correspondence. =)
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Old August 11th, 2011, 06:57 PM   #34 (permalink)
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Just got my Otter Commuter today and noticed this. So, what do I do? Come to the androidforums to post about this and of course one of my brethren already has my back

Great initiative ArmageddonX. Thanks!
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Old September 20th, 2011, 02:59 PM   #35 (permalink)
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Just an update for everyone; I have Emailed OtterBox for an update to the situation. From my understanding from reading the XDA forums, the new "Revision" is still not out. I'm in contact with an OtterBox Community Representative & I'm hoping the new revision will be out soon. I will post here again once I get a reply email. If I don't get a reply, I'll go ahead & call my contact so I can let you guys know one way or the other.
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Old September 21st, 2011, 11:00 PM   #36 (permalink)
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Quote:
Originally Posted by heavychevy View Post
Otterbox - yes
Gap - yes
Annoying - yes
This-Yes
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Old September 22nd, 2011, 02:10 PM   #37 (permalink)
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Ok, the OtterBox representative informed be the first batch of cases were bad. That the new batch of the current revision (A) is good, but we need to get replacements. He is sending me a replacement free in the mail (per the Warranty) and has assured me that it will fix the problem. If it doesn't, I will let you guys (and OtterBox) know.
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Old October 9th, 2011, 05:33 PM   #38 (permalink)
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Bad news everyone. As I expected, my replacement Commuter was also stretched out. The OtterBox representative informed me there is absolutely no ETA on Revision-B. I am sending both my OtterBox Cases in for a full refund thanks to OtterBox's amazing Customer Service. It looks like at this point, be happy with your loose Revision-A cases or find an alternative.

PS. My Wife purchased the Seidio Surface (Kickstand) Case and it fits perfectly. I have ordered one for myself to replace my Otter.
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Old October 9th, 2011, 07:31 PM   #39 (permalink)
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I had the same issue with this happening.
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Old October 9th, 2011, 09:46 PM   #40 (permalink)
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Well, if you can deal with the looseness, you can also rest easier knowing that you have just a tad more shock absorption.

At this point, even if the rev A had fixed the issue, I probably would have been too lazy to switch it out. The case is doing its job regardless.
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Old October 27th, 2011, 10:02 AM   #41 (permalink)
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I got the following response from otterbox for my commuter case

"It looks like we narrowed this issue down to one of our manufactures and have fixed the problem! I just sent you out a replacement case through your warranty. Hope fully this one fits correctly for you!! You should be seeing your replacement in about 5-15 business days."
This was towards the end of September 2011. As promised, I got the replacement in the first week of October - and it is perfect! No stretching (yet). The outer shell is much tighter along the sides (though that should not help with the stretching that was at the top) - looks like they did fix it!
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Old October 27th, 2011, 05:29 PM   #42 (permalink)
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I just called their toll free number and spoke to a replacement representative. I explained the problem I'm having with my otterbox defender case(gap between the phone & case) - and I'm having a replacement sent out to me within three business days. Don't you just love warranties.
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Old November 2nd, 2011, 07:32 PM   #43 (permalink)
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Default really awkward to as but can someone help me

by providing me with a picture of an otterbox commuter case on an evo3d showing its stretchiness? i got the email this weekend and i went to my friends place in ohio and i lost my case somewhere along the line. so now i cant take a picture of my evo showing it cause well, i dont have it. i know what it seems like i am just trying to get a free case but i have the box of the commuter case with me to prove it. so um, im not trying to get banned or seem like "that guy" but i need help.
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Old November 3rd, 2011, 07:21 AM   #44 (permalink)
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Quote:
Originally Posted by curiousmileo View Post
i have the box of the commuter case with me to prove it
That should be enough to satisfy the warranty, I would think. Otterbox have acknowledged the problem and the box label(s) will verify that yours is from the affected batch.
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Old November 3rd, 2011, 07:56 AM   #45 (permalink)
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That should be enough to satisfy the warranty, I would think. Otterbox have acknowledged the problem and the box label(s) will verify that yours is from the affected batch.

so if i took a picture of my box and label and sent them the email all should be well? ok i will try it. maybe i should explain my situation as well?
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Old November 3rd, 2011, 01:10 PM   #46 (permalink)
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Quote:
Originally Posted by Rushrl View Post
I just called their toll free number and spoke to a replacement representative. I explained the problem I'm having with my otterbox defender case(gap between the phone & case) - and I'm having a replacement sent out to me within three business days. Don't you just love warranties.
What's the number
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Old November 3rd, 2011, 02:33 PM   #47 (permalink)
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what's the number
1-888-695-8820
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Old November 4th, 2011, 12:45 AM   #48 (permalink)
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Will people please respond back and let us know if your replacement is indeed fixing the problem? My replacement made it "better" but it still bothers me that there is still a bit of a gap.
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Old November 4th, 2011, 04:49 PM   #49 (permalink)
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My replacement was better but there was still a visible gap so bad that you could see through the gap between the case & the phone. I got my money back. It's unfortunate because I liked the case.
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Old November 4th, 2011, 05:52 PM   #50 (permalink)
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My replacement was better but there was still a visible gap so bad that you could see through the gap between the case & the phone. I got my money back. It's unfortunate because I liked the case.
Was this case the case that is supposed to be the fixed one? Did it have the same numbers on the box as the other cases did?
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