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Old August 7th, 2011, 08:51 PM   #1 (permalink)
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Default Phone has mind of its own (possible faulty digitizer)

My Evo 3D has been acting really strange for the past week. It will start clicking objects on its own and sometimes wont let me type certain keys or it will type on its own. It does things that I don't tell it to do and will vibrate on its own. I've uninstalled almost all my apps and nothing seems to work.Does anyone know whats going on?

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Old August 7th, 2011, 09:09 PM   #2 (permalink)
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You may have gotten some malware. Download Lookout and do a scan. If that doesn't work, I would recommend you hard reset your phone. The easiest way to do it is Settings > SD & phone > Factory data reset
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Old August 7th, 2011, 09:16 PM   #3 (permalink)
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Quote:
Originally Posted by jerofld View Post
You may have gotten some malware. Download Lookout and do a scan. If that doesn't work, I would recommend you hard reset your phone. The easiest way to do it is Settings > SD & phone > Factory data reset
I used Lookout and AVG and both came up with nothing. I just did the factory reset and hopefully Ill have something to report shortly. Thanks for your help!
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Old August 8th, 2011, 12:25 AM   #4 (permalink)
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Unfortunately after resetting the phone it is still acting up. It gets to the point where I cant use it and then it will work fine and a few minutes it goes crazy again. Any other suggestions or should I go to the Sprint store and have one of their techs take a look?
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Old August 8th, 2011, 01:28 AM   #5 (permalink)
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After it started freaking out again, was that before or after your linked your g-mail account? (if you were set to backup via g-mail you may have dragged in some bad application files or settings)

Sounds like something is pretty scrambled, maybe the digitizer? You could try going into your dialer and dial in *#*#DIAG#*#* (3424). Once in that menu look for the Line Drawing Test. See if you can draw a continuous straight line DeeJayCrash determined his digitizer was faulty by using this method.
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Old August 8th, 2011, 03:00 AM   #6 (permalink)
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if you did a complete factory reset and it still behaves this way BEFORE you LINK your gmail account, it does indeed sound like a physical issue. could be the digitizer as pyro mentioned.

I would simply take it in for sprint to diagnose.
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Old August 8th, 2011, 08:29 AM   #7 (permalink)
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I had this same problem with my phone. I would sit at the lock screen and watch the ball bounce as if someone was tapping the screen. I thought if was kinda funny till it started selecting things phone, setting etc. It came to the point I couldn't even use my phone. I did every thing you guys said here, the only thing that fixed it was taking it back.
My two cents, take it back it is a hardware problem.
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Old August 8th, 2011, 08:29 AM   #8 (permalink)
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I just did another factory reset because I did link my gmail account the fist time but still didn't work. I did the line drawing test and it was drawing lines on its own and could barely get through the set up after the reset because it was clicking back and forth. Ill take it into Sprint tomorrow and Ill give an update. Thanks for the help
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Old August 9th, 2011, 05:58 PM   #9 (permalink)
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I went to the Sprint store and had their techs take a look at it. The woman that worked on it thought maybe water had gotten into the phone but didn't find any. She said she had no clue what was wrong and simply exchanged it. I was hoping they could diagnose the issue so I could post it on here but that was a no go. Sorry I don't have a better update but at least I have a phone that works.
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Old August 9th, 2011, 07:50 PM   #10 (permalink)
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Quote:
Originally Posted by slippry View Post
I went to the Sprint store and had their techs take a look at it. The woman that worked on it thought maybe water had gotten into the phone but didn't find any. She said she had no clue what was wrong and simply exchanged it. I was hoping they could diagnose the issue so I could post it on here but that was a no go. Sorry I don't have a better update but at least I have a phone that works.
Thanks for the follow up. It really is too bad that they couldn't give you a better answer. Glad you were within the replacement period and got a new phone though.

I found a related but differing case on XDA for reference:
htc EVO 3D display / digitizer failure. - xda-developers
With an included video (using a different line drawing tool)
Htc EVO 3D Display or digitizer issues - YouTube

Just found a better one, sounds and looks like you described:
http://www.youtube.com/watch?v=iIrmLOTiUZk&feature=related
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Old August 15th, 2011, 09:00 AM   #11 (permalink)
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Hey fellas. I've been having the same problem with my phone. Question for you? Are any of you rooted or temp rooted? I started experiencing the problem after I temp rooted. I perm rooted a few days back and the problem went away for a couple days and then resurfaced yesterday. I returned the phone back to factory settings and flipped back to S-On and the problem is gone again.

I'm wondering if this has something to do with root or if our phones are just faulty. I would love to take it in to sprint while it's buggy, but fear they will see it's S-Off and tell me hit the road. Any input would be appreciated! Thanks!
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Old February 25th, 2012, 03:20 PM   #12 (permalink)
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Default Possessed!!!

I have an HTC EVO 3D, as of this last week it has mysteriously started jumping around within apps, scrolling by itself, and highlighting and selecting text, words.

stock rom, Lookout is my anti virus.

example - my phone is on the counter (screen locked). I pick it up, hit the power button and pull up the ring to unlock the screen (I HATE that lock app!). Once on, it will jump to text messages, scroll up and down throught the texts, randomly open a text and scroll or highlight words within the text. it has done this BY ITSELF with my messages, emails, and even apps. all randomly after the phone is unlocked.

I would be happy to post a video of this (so everyone can gasp and laugh) and no i have not gone to the dreaded Sprint store to wait two hours and have them tell me to come back tomorrow. any ideas
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Old February 25th, 2012, 05:28 PM   #13 (permalink)
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if anyone would be kind enough to tell me how, I will upload a video of this craziness!
do I upload it here? do I link it to youtube (probably go viral!)? would this help at all?
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Old February 25th, 2012, 05:33 PM   #14 (permalink)
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and now I think I have no choice, this pos has become TOTALLY unusable with this activity...AARRGGGGGHHHHHHH!!!!!!!!!!!!!!!!
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Old February 25th, 2012, 06:22 PM   #15 (permalink)
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if your phone is still under warranty I suggest you get it replaced. You have a defective touch screen
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Old February 25th, 2012, 06:40 PM   #16 (permalink)
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Mine did that too, last week, powered by a 120vAC>9VDC adapter. When I unplugged it, all was well. I haven’t measured the adapter, but I suspect it was delivering too much voltage... you have a goofy charger in this scenario?
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Old February 25th, 2012, 09:36 PM   #17 (permalink)
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Guys, just a heads-up that I'm going to merge this thread (http://androidforums.com/htc-evo-3d/505843-possessed.html) with this one:

Phone has mind of its own (possible faulty digitizer)

Sorry to hear of all these troubles...good luck with the resolution.

Thanks!
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Old March 7th, 2012, 01:02 AM   #18 (permalink)
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Default evo 3 d bad touch screen sensor

So i just got my htc 2 days bafk.i was really excite until i started using it.its touch screen is aweful.i want to press some thing and the phone detects somethingelse unleaanyounare too careful.i dont know its too fruststing...even when scrolling the screen it seems like the phone takes time to undrstand what im doing.overall experiance is horrible.
! Is any one having this issue???
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Old March 7th, 2012, 09:20 AM   #19 (permalink)
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Users have had this problem before. Try a factory reset. If that doesn't work, your digitizer probably isn't working properly. If you just got it, you should be able to exchange it.
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Old March 22nd, 2012, 08:48 PM   #20 (permalink)
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Default phone keeps pressing buttons

my htc evo 3 has been acting up and pressing buttons randomly and i need to turn the screen on and off to make it stop and the left side of the phone usually doesn't work and on my keyboard my letter q doesn't work. do you think the digitizer is messed up??
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Old March 23rd, 2012, 01:27 AM   #21 (permalink)
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Quote:
Originally Posted by m0bstr View Post
my htc evo 3 has been acting up and pressing buttons randomly and i need to turn the screen on and off to make it stop and the left side of the phone usually doesn't work and on my keyboard my letter q doesn't work. do you think the digitizer is messed up??
Sounds like it. Try running the line test, as mentioned above.



I just went through digitizer problems. I couldn't even dial into the line test, but luckily the problem was quite apparent and I knew what I was dealing with.

My phone fell from my sweatshirt pocket, when bending over below waist height, onto concrete slab and cracked the digitizer substrate. The screen and glass were fine but the touch sensor was acting crazy since the digitizer receptor panel had broken inside. A bit of a freak accident since I take extra good care of my things.

The left quarter of the screen did not work, including the home key and menu key. The crack must have spider webbed on the bottom to take out both buttons and create a difficult spot to drag the lock icon through on the right. The top of the screen did not work, so I could not pull down notification bar. And there were two hairline dead spots bisecting the middle area, where the cracks had gone straight across the screen. I limped along for a week figuring out different ways to create shortcuts to applications and strategies for typing. All while working around the random presses of the keys from phantom touches. Turning the screen off and back on again helped 'reset' the random erroneous touch gestures for a short period of time, giving a small window to work in before things would get crazy.

I figured out there was a small number of keys I could reach in portrait mode that would register clean, the rest either did not register or mis-fired a different key on the keyboard with it or in place of it. I could reach another number of the keys in landscape mode turned to the left, and if I turned the phone landscape to the right I could get almost all the remaining keys that were blocked by the dead left side of the screen. Only the 'D' key and 'R' key were not functioning no matter which way I rotated the phone - many others were extremely fickle.

I was still able to take calls, the phone even answered all on its own a few times for me (the phantom touches dragged the green accept call button into the lock icon). I was able to furiously send some SMS messages, with only a few typos in them after long battles with the touch screen keyboard. I couldn't use the dialer since the left buttons were in the dead zone, but could still access 'People' so I only needed to select a person to call them. Got on the net a few times, but it is really hard without the home key. I had to hit back and go through every page I had been on until the web application backed out to the home screen.

I had a terrible time with it, but I soldiered through it for a week and a half. With new phones around the corner I thought about using my shoddy phone until June. I couldn't handle it though. I also thought about using the Amazon.com $ .01 sale on Evo's but I would have had to waste an upgrade and why would I waste it with new phones soon? I could have chased a 1 year warranty replacement down from HTC and not told them I dropped the phone, but I would have gotten a refurb. probably and waiting for shipping would be not fun. Opening a new Sprint account just to get a phone I already have didn't seem very cost effective. Searching the classifieds here didn't turn up any temporary Sprint replacement for cheap. And I didn't want to revert back to my old flip phone (Sold my Evo 4G after getting the Evo 3D).

I endured all the hassle because I thought Sprint would charge an arm and a leg ($70-$100+) for a digitizer/screen replacement part + labor (no insurance on my account). However after backing up my data and resetting the phone to factory configuration and sucking it up and bringing it to a Sprint store, they replaced the screen and digitizer assembly (the assembly is the entire front of the phone) for only $35 and an hour wait! Granted it is more than a penny(/$39/$79 amazon sale), but a good trade off nonetheless since I didn't have to pay too high a price in comparison or waste my upgrade. The phone is not an HTC refurb and I didn't have to wait for shipping. Turned out well in the end. And the best part is I can probably sell the phone (I would disclose that the screen is repaired) after my next upgrade and recoup the $35 repair fee anyway.
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Old March 23rd, 2012, 07:48 AM   #22 (permalink)
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my phone also does this Evo 3D Touchscreen Has A Mind Of It's Own! - YouTube
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Old March 23rd, 2012, 10:27 AM   #23 (permalink)
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Default Screen and buttons freezing/non responsive

I am having problems with my Sprint EVO 3D. Recently, I started having problems with my home/menu/back/search buttons sometimes randomly not working. This created a big problem because it's tough to navigate without these buttons. I ended up doing a factory reset on the phone and the same thing has continued to happen. Now, I'm also having a problem with the screen itself not responding to touch....several times I've been in a phone call leaving a voicemail for someone and the "end call" button does not work....I have to quickly take my battery out to disconnect the call as the screen doesn't respond at all.

Is there anything I can do to troubleshoot this? I've had the phone since the day it came out and have had few problems.

Here are my phone details:
Android 2.3.4
HTC Sense 3.0
Software number 2.17.651.5
kernel version 2.6.35.13-g277012f
PRL version 21085

Since I did a factory reset on the phone, I don't have a ton of apps, but have some basic ones such as: 2X Client, Adobe Reader, Amazon, Bible, Dolphin, eBay, Evernote, Kayak, Mint, Groupon, etc. No games.

Any help would be appreciated.
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Old April 3rd, 2012, 09:42 AM   #24 (permalink)
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My phone started doing this a couple of weeks ago as well. At first it was just the home keys that would stop working and the touch would respond properly and a reboot would make the home keys function again. Now the touch screen also stops working as well and rebooting doesn't do much, if I can even get to the selection, any more. It pretty much makes the phone useless at this point when it fails. I'm going to try to get by a Sprint service store and see what they'll do. I've got insurance and repair coverage so I'll see what that's really worth. This is my 2nd 3VO since last July, the first one had what looked like ant trails behind the entire glass and after some hassle I was finally able to get a new replacement for free since it was less than 30 days old. The rep at one of the corp stores that wasn't a service center kept trying to put me off and past the 30 by telling me he didn't think it was a defect and that I'd have to go to a service center that was about 40 miles away since he figured I'd never drive there.

Brian.
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Old April 3rd, 2012, 12:29 PM   #25 (permalink)
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I was just in the Sprint store this morning about this issue. The techs were saying this is the biggest issue they are seeing in the 3D. The problem is the actual phones are on backorder and Sprint/HTC are not sending the techs new screens for replacement. Fortunately the tech is going to order me a new phone and give me the option of swapping the screens once the phone ships.
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Old April 6th, 2012, 09:26 AM   #26 (permalink)
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Falconey, was wondering how your phone swap worked out? Also, is Sprint replacing it under the HTC warranty or your Spring maint/repair insurance?

Thanks.
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Old April 11th, 2012, 06:58 AM   #27 (permalink)
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Falconey, was wondering how your phone swap worked out? Also, is Sprint replacing it under the HTC warranty or your Spring maint/repair insurance?

Thanks.
I got the swap, but it had dead spots in the touch screen so I'm waiting on another swap, lol. It's a swap under the HTC warranty although I do have insurance.
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Old May 1st, 2012, 10:03 AM   #28 (permalink)
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I went last week and they determined that mine couldn't be repaired and ordered me a new replacement. It finally came in yesterday and I went and picked it up with no issues. Hopefully this one will last longer..

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Old May 1st, 2012, 12:02 PM   #29 (permalink)
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Just noticed this thread...I had the problem about a month ago. I took it to a Sprint repair location and just under an hour later got my phone back with a new touch screen.
I lost my screen protector but oh well...all it had done in the past was protect a screen that needed eventual replacement anyway lol.
No problems since then.
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Old May 1st, 2012, 10:49 PM   #30 (permalink)
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The left side of my screen acts wacko. Sometimes, it doesn't let me click anything on about 1.5cm of the left side of my screen. Other times it will be as if someone was mad touching the left side of my screen clicking random things and making random phone calls. Basically a big mess.

I took my phone to the Sprint store and they told me I needed to go to a service center. I took it to the service center and they told me that I have to pay $35 to replace my screen. I don't want to pay a dime since my phone is under warranty but the Sprint rep said it would be faster and cost effective to get it fixed from the Sprint store instead of sending it to HTC.

So here's what's bothering me. When I had my HTC Hero, the Sprint store gladly changed out my Hero for anything that went wrong with it within the 1 year warranty. And now they won't. Does anyone know if they actually stopped doing that or was the Sprint store just giving me a hard time. It kind of makes me upset and not want to be with Sprint if they stop doing that.
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Old May 2nd, 2012, 11:45 AM   #31 (permalink)
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I took my phone to the Sprint store and they told me I needed to go to a service center. I took it to the service center and they told me that I have to pay $35 to replace my screen. I don't want to pay a dime since my phone is under warranty but the Sprint rep said it would be faster and cost effective to get it fixed from the Sprint store instead of sending it to HTC.

So here's what's bothering me. When I had my HTC Hero, the Sprint store gladly changed out my Hero for anything that went wrong with it within the 1 year warranty. And now they won't. Does anyone know if they actually stopped doing that or was the Sprint store just giving me a hard time. It kind of makes me upset and not want to be with Sprint if they stop doing that.
Your 1 year warranty is technically through HTC. Sprint has been deferring people back to HTC and letting people deal with them directly. Cutting out the middle man like they should. Sprint was extremely nice to handle a HTC warranty problem for you in the past. (they must have stopped that after the Hero with the increased volume of Evo issues)

I gladly paid the $35 after a freak occurance cracked my digitizer. It was much faster and way more convenient dealing with Sprint, and a really good deal if you think about it. If you paid for monthly insurance you would have paid $96 dollars for a phone swap (probably to a refurbished phone?)(8$/mo. for 12 months so far - rounding up a month - there may even be a deductible I can't remember). Where as you pay $35 for a full front housing replacement. Well worth it to me. - if your front bezel is dinged up or scratched you will end up with a fresh entire front. Practically makes the phone new again.

Sending your phone off to HTC I have read is a real hassle. You have to wait for shipping and wait for them to process you and replace the parts, and then ship back. Meanwhile you have to revert to an old phone.
Some people have gotten brand new replacements instead of repaired or refurbed phones when directly dealing with HTC. Others have gotten back refurbs that are in rougher shape than the phone they wanted fixed. Results may vary.

Sprint didn't even ask questions or verify my problems, they just acted. The Sprint tech did an awesome job replacing my screen and even moved my screen protector to the new screen. It was seamless, however after placing a few calls I noticed the earpiece speaker was blown out and rattling during calls and the 2 middle capacitive buttons were dimmer than the 2 outer ones. Great service, bad parts. I had 30 days to decide whether or not I could live with that phone.

Brought it back and they ordered me a replacement phone since they did not have any more screen parts and they were back ordered from HTC. The replacement (refurb) came a few days later however I could tell straight away by the condition the phone was not up to snuff. I kindly asked them to order another one because the screen raised up out of the bezel and the earpiece grill was full of visible dirt. The haptic feedback was weak and rattling as well. Overall a bad refurb.
They very nicely ordered another replacement while I used the poor refurb. I got dust under the screen in less than 3 days! The new one came in and is a really nice refurb and almost seems brand new.

Overall, they did an awesome job handling me and provided great customer service. I feel quite satisfied really. They may have changed a slight policy regarding manufacturer warranties (or HTC) but Sprint is still top notch in my book. $35 was a bargain compared to monthly insurance plans or buying a new phone at full price. And it is certainly not worth changing carriers over a warranty policy change in my opinion.
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Old May 2nd, 2012, 02:15 PM   #32 (permalink)
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Quote:
Originally Posted by PyroSporker View Post
Your 1 year warranty is technically through HTC. Sprint has been deferring people back to HTC and letting people deal with them directly. Cutting out the middle man like they should. Sprint was extremely nice to handle a HTC warranty problem for you in the past. (they must have stopped that after the Hero with the increased volume of Evo issues)

I gladly paid the $35 after a freak occurance cracked my digitizer. It was much faster and way more convenient dealing with Sprint, and a really good deal if you think about it. If you paid for monthly insurance you would have paid $96 dollars for a phone swap (probably to a refurbished phone?)(8$/mo. for 12 months so far - rounding up a month - there may even be a deductible I can't remember). Where as you pay $35 for a full front housing replacement. Well worth it to me. - if your front bezel is dinged up or scratched you will end up with a fresh entire front. Practically makes the phone new again.

Sending your phone off to HTC I have read is a real hassle. You have to wait for shipping and wait for them to process you and replace the parts, and then ship back. Meanwhile you have to revert to an old phone.
Some people have gotten brand new replacements instead of repaired or refurbed phones when directly dealing with HTC. Others have gotten back refurbs that are in rougher shape than the phone they wanted fixed. Results may vary.

Sprint didn't even ask questions or verify my problems, they just acted. The Sprint tech did an awesome job replacing my screen and even moved my screen protector to the new screen. It was seamless, however after placing a few calls I noticed the earpiece speaker was blown out and rattling during calls and the 2 middle capacitive buttons were dimmer than the 2 outer ones. Great service, bad parts. I had 30 days to decide whether or not I could live with that phone.

Brought it back and they ordered me a replacement phone since they did not have any more screen parts and they were back ordered from HTC. The replacement (refurb) came a few days later however I could tell straight away by the condition the phone was not up to snuff. I kindly asked them to order another one because the screen raised up out of the bezel and the earpiece grill was full of visible dirt. The haptic feedback was weak and rattling as well. Overall a bad refurb.
They very nicely ordered another replacement while I used the poor refurb. I got dust under the screen in less than 3 days! The new one came in and is a really nice refurb and almost seems brand new.

Overall, they did an awesome job handling me and provided great customer service. I feel quite satisfied really. They may have changed a slight policy regarding manufacturer warranties (or HTC) but Sprint is still top notch in my book. $35 was a bargain compared to monthly insurance plans or buying a new phone at full price. And it is certainly not worth changing carriers over a warranty policy change in my opinion.
Thanks for the awesome response. I'm going to get it fixed by paying the $35. This helped so much.
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Old June 11th, 2012, 12:54 AM   #33 (permalink)
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Default Phone acting unresponsive and weird

I have been dealing with this for awhile now. I'll try to describe the problem the best I can.

Sometimes when I first turn on the screen it will freeze after I unlock it. I am not using a password just the normal slide to unlock. I then have to turn the screen off and back on for it to respond. Sometimes that will happen a few times before the screen works normally.

Besides the freezing it sometimes selects things by itself when I am not touching the screen. For example, I will unlock it, hit phone, then it will randomly do three things in a row without me touching the screen. Like selecting a name in my phone book and calling them! Then it won't let me end the call and I have to pull the battery! Sometimes it will suddenly open an app or switch to the camera. It is like I am touching the screen to select something but I am not touching the screen.

Basically the screen does something strange every third time or so that I use the phone. Usually turning the screen on and off gets it working again but not every time. Other times I can play Angry Birds for a half hour and it works perfectly.



I've done a factory reset twice already, please help.
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Old June 11th, 2012, 07:13 AM   #34 (permalink)
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A factory reset is usually the best solution for this type of issues. However, if you reinstall the same "rogue" application that is causing the problem _ then you'll always be having this issue.

After doing yet another "hard reset" (this time do it like this →##768# then tap menu and reset) only install applications that you use on a regular basis. The least applications you have on the device - the easier it is to narrow down and eradicate the problem.
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Old June 11th, 2012, 07:18 AM   #35 (permalink)
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Also, if you decide to do a FR, I would not load any apps at first and see how your phone reacts, then instead of installing the apps from your phone through the market, try doing the reverse, login to the play store from your PC, and then from there choose your apps that you want, and before you choose to install it will tell you if they are compatible with your phone. I would run the phone for a few days without the apps to see first.
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Old June 11th, 2012, 11:13 AM   #36 (permalink)
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@ aroldan2539,

if you have done a proper factory reset and you still have issues, it sounds likea faulty digitizer.

i have merged your question here because you symptoms sound like a physical issue rather than software.

some questions to answer:

are you rooted?
are you on sprint?
how long has this issue been going on?
did you install or uninstall anything prior to this issue?
is this a refurb phone or are you the only owner?
do you use a case?

at the very least, i would take it into a repair facility in your area that specializes in HTC handsets. if you are on sprint, take it to a corp. sprint store.

a phone of this caliber, you should have insurance...
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Old June 12th, 2012, 07:34 AM   #37 (permalink)
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I've experienced the same issue. I've also experienced a problem where the entire screen goes unresponsive. If I hit the power button and turn it back on, it works fine. I've also experienced times when only the bottom 1" of the screen goes unresponsive. I've also experienced the problem where the phone goes haywire and tries to unlock itself and button move around at random. The bottom of the screen going unresponsive has been going on for 6 months. At this point I just want it to last until my contract runs out in a couple of months. I've never rooted the phone.



are you on sprint? - Y
is this a refurb phone or are you the only owner? - Y
when did this start happening? - It's been going on for a couple of months
did you drop the phone? - I've dropped it, but it works normally for most other applications.
expose it to water/humidity? - Not really
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Old June 12th, 2012, 10:39 AM   #38 (permalink)
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adfrick,

moved your post here as it seems you may suffer from digitizer issues...

one clarification from the above question. it was not worded properly to get an accurate response and i apologize:

is your phone a refurb? or did you purchase new and not a refurb? OR is it second hand (ebay, craigslist, etc etc and so forth...)?
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Old June 14th, 2012, 03:04 PM   #39 (permalink)
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adfrick,

moved your post here as it seems you may suffer from digitizer issues...

one clarification from the above question. it was not worded properly to get an accurate response and i apologize:

is your phone a refurb? or did you purchase new and not a refurb? OR is it second hand (ebay, craigslist, etc etc and so forth...)?
I bought it new.

And occasionally if I reboot the phone it will hang on the Sprint screen for minutes at a time.
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Old June 14th, 2012, 03:18 PM   #40 (permalink)
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I bought it new.

And occasionally if I reboot the phone it will hang on the Sprint screen for minutes at a time.
Sounds just like my digitizer issue. You'll need to take it to a Sprint repair center.
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Old June 20th, 2012, 07:31 PM   #41 (permalink)
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Finally convinced sprint my digitizer was bad... Just got the replacement phone today, now to get all my settings and apps set on the new phone...

Can't wait for a restock on the 32gb Samsung S3... I'm so over HTC.
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Old June 22nd, 2012, 02:33 PM   #42 (permalink)
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Sooooo, I picked up my replacement refurb since my digitizer failed. It started exhibiting digitizer failure symptoms in 2 days. Then it seemed ok after that except cell connectivity/reception was crap compared to my previous units so it was constantly "searching" or showing no signal. That of course meant crappy battery life so I was constantly charging it. Within about a week the digitizer went full bore wacko. It would wake up sitting on my desk at work and the unlock ring would bounce itself for 20-30 minutes at a time, it would even unlock and start navigating. This or course lead to other issues, it would open my contacts and start dialing #'s or if i had the text app up it would dial the person I was texting. All the while it would be sitting happily on my desk. I even left it charging while I went to get a drink and when I came back it had unlocked itself and dialed my wife who I could hear saying "hello, hello...are you there?" when I sat down. I couldn't end the ghost calls it made when I saw it making them except by powering off the phone, and then it got to the point where I couldn't even power cycle since the confirmation button couldn't be pressed. So I took it back to the same Sprint tech who after confirming it was screwed up again ordered me another one.

I picked up the 2nd replacement on Jun 8th and it seemed fine. It had great reception, battery life, and touch had no issues. Then on the 13th I was sitting outside watching the kids play in the yard and picked the phone up off the table and it wouldn't wake up. Pushing the button did nothing so thinking the battery was dead I plugged it into the way charger and it still wouldn't power on. It still wouldn't power on after 10 minutes on the charger so I pulled the battery and it then booted with the abnormal restart message. It was fine after that and battery life was still good. Then June 17 we were outside at my folks pool and I left my phone under a shelter on a table so it wouldn't get wet and 2 hours later when we went in it again wouldn't turn on. I pulled the battery and it booted, error message again, and showed 80% battery level. Then Monday afternoon it rebooted itself automagically and took about 15 minutes before it successfully came up, error message again. Yesterday on the drive home it froze while I was listening to a voicemail and then it started boot looping. I continued to do that for 30 minutes while I picked up my daughter and drove to the Sprint store again. It was still boot looping while waiting there for almost an hour. The tech pulled the battery and it wouldn't come up, only boot looped again. After pulling the batter again it finally came up after about 10 minutes. He told me the unexplained shutdowns were probably due to heat and that once a phone started doing that it usually didn't stop.

Sooooooooooooo, he ordered me another phone and I'll pick it up next week and start all over again.......

Sorry for the long rant and play by play but figured some folks might benefit from it.

Alias.....
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Old June 26th, 2012, 09:10 AM   #43 (permalink)
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I experienced the same thing. My phone was making ghost calls and acting if there was an invisible thumb pressing the screen. I received a refurbished in 3-5 days thru Sprint. It started doing the same thing except for on a different part of the screen. I thought there was no way in the world they could of sent me another faulty phone. Started thinking it was 1 of my chargers messing my phones up. They ordered another and no problems since. Good to know it wasnt my imagination...It sucks when your trying to prove the phone is doing this bs and of course it doesnt do it when the techs are troubleshooting. Hopefully 3's a charm for you as well. No issues sense my last phone received
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Old June 26th, 2012, 09:58 AM   #44 (permalink)
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To the users who got replacements? Did you have insurance coverage?
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Old June 28th, 2012, 08:17 AM   #45 (permalink)
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To the users who got replacements? Did you have insurance coverage?
I do have insurance.
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Old June 28th, 2012, 02:17 PM   #46 (permalink)
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Took my phone in yesterday. Phone has been acting glitchy for about a week and keeps getting worse. They confirmed it was the digitizer going out and are going to replace the phone. I do have the insurance. They said the replacement was on backorder and should have it on Monday. Guess we shall see how that phone is.
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Old July 6th, 2012, 04:42 AM   #47 (permalink)
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Originally Posted by slippry View Post
My Evo 3D has been acting really strange for the past week. It will start clicking objects on its own and sometimes wont let me type certain keys or it will type on its own. It does things that I don't tell it to do and will vibrate on its own. I've uninstalled almost all my apps and nothing seems to work.Does anyone know whats going on?
So far I have come to notice that it may have been my battery causeing the exact same problem that has been described, as I just got the EVO 4g extended battery and it fixed the problem so far. Call me a liar but its working for me u might want to consider spending the 5 bucks on ebay for the extension battery haha.
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Old July 6th, 2012, 04:44 AM   #48 (permalink)
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Please keep in mind that I did in fact try to replace the digistizer as well, which as you can probably see wasn't the fix lol I'm just glad I finally figured it out
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Old July 11th, 2012, 10:51 AM   #49 (permalink)
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As an update, I picked up my 4th replacement 3VO on Monday. So far the digitizer is fine and it has yet to shut down due to heat. HOWEVER, the display won't sleep at any set interval and will remain on forever until you manually suspend it. I guess I'll deal with that for now as everything else seems to be ok.
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Old July 25th, 2012, 08:29 PM   #50 (permalink)
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Happening to my evo 3d now, never have heard of this happening on other phones. Last time i ever buy an HTC product again and I`ll warn others to stay away as well.
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Sprint continues their EVO line of Android Phones with what is certainly a first for them - a 3D phone. The HTC EVO 3D boasts 3D technology on a beautiful 4.3-inch screen and get this: you don't even need glasses to enjoy the 3D experience! B... Read More

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