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Old May 25th, 2012, 02:40 PM   #1 (permalink)
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Default Sense crashing/restarting - don't reset without checking Google Wallet!!!

An early One X problem was Sense crashing - you'll see a while screen while it restarts (in the old days, it would give a force close message).

Here's the One X thread on that -

http://androidforums.com/htc-one-x/529430-sense-keeps-crashing.html

Several tweeks seemed to fix it for most, I understand they got an update that fixed the worst of it - the Agenda widget.

DO NOT FACTORY RESET UNTIL WE ARE CLEAR ON THIS ISSUE!




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Old May 25th, 2012, 03:04 PM   #2 (permalink)
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Thanks e.mon. yeah I have been having this problem of sense constantly re loading after I close any and all apps. I just cleared the sense cache and data and it is still doing it each and every time so now I'm going to look through those forums and hope I find a fix or factory data reset here I come anyone else having the same issue? Any info on a fix would be greatly appreciated !! Thanks everyone!
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Old May 25th, 2012, 03:42 PM   #3 (permalink)
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Okay well iv done every option suggested or seen on the web to fix this issue and no such luck. So now I am going to attempt factory reset does the trick wish me luck guys!! Here we go be back soon :-)
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Old May 25th, 2012, 05:09 PM   #4 (permalink)
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Ok - bad news!

This completely broken Google Wallet.

So far, I'm seeing a root fix for the Samsung -

Google Wallet Secure Element Not Responding

According to this, reloading the app may fix it.

If I factory reset will I lose google wallet?

What we didn't know!

Quote:
Originally Posted by sdrawkcab25 View Post
As long as you reset the google wallet app (from within the app) before doing a factory reset, you won't brick the secure element.
Quote:
Originally Posted by sdrawkcab25 View Post
From what I've been reading, there is no going back once you get the secure element error. The NFC chip is bricked (for purchases).

The only for sure way to avoid the error is to reset the wallet app before doing any factory resets or flashing of new roms, kernels or radios. The reset has to be done from WITHIN the app, clearing data for the app is not enough.

Secure Element Error Locking Users Out of Google Wallet

The second issue people are having is that provisioning of prepaid cards is still under maintenance.
http://googlecommerce.blogspot.com/2012/02/protecting-your-payments-with-google.html

**scroll down to february 11th**
Sprint is telling htc evo 814 to get it to a service center.
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Old May 25th, 2012, 05:39 PM   #5 (permalink)
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Yeah I had no problem with wallet at first but then sense constantly kept crashing repeatedly after every app closed. So I did a factory reset hoping to fix this issue after all else failed. So I did and now sense does not crash repeatedly but then when I went into google wallet I was greeted with THE SECURE ELEMENT HAS STOPPED WORKING PLEASE CONTACT GOOGLE WALLET SUPPORT. so I did and I told them what had happened and they said yeah that's a HARDWARE ISSUE. and told me I should have disabled google wallet and cleared the data first but THERE WAS NO WARNING WHAT SO EVER THIS WOULD HAPPEN IF YOU FACTORY DATA RESET ANYWHERE.. so a software reset to fix the sense crashing issue I was having apparently has no messed up the NFC google wallet and they told me to call sprint about my warranty and I did and I'm now heading to the local sprint repair center in hopes they can fix this issue or something!! I will post any info when I know more!! If anyone is aware of a fix for this please please please tell me!!!
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Old May 25th, 2012, 05:58 PM   #6 (permalink)
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Originally Posted by 814 htc evo View Post
Yeah I had no problem with wallet at first but then sense constantly kept crashing repeatedly after every app closed. So I did a factory reset hoping to fix this issue after all else failed. So I did and now sense does not crash repeatedly but then when I went into google wallet I was greeted with THE SECURE ELEMENT HAS STOPPED WORKING PLEASE CONTACT GOOGLE WALLET SUPPORT. so I did and I told them what had happened and they said yeah that's a HARDWARE ISSUE. and told me I should have disabled google wallet and cleared the data first but THERE WAS NO WARNING WHAT SO EVER THIS WOULD HAPPEN IF YOU FACTORY DATA RESET ANYWHERE.. so a software reset to fix the sense crashing issue I was having apparently has no messed up the NFC google wallet and they told me to call sprint about my warranty and I did and I'm now heading to the local sprint repair center in hopes they can fix this issue or something!! I will post any info when I know more!! If anyone is aware of a fix for this please please please tell me!!!

That sucks to hear... it surprised a lot of Google nexus users too. I only found out about the issue because I had an accidental reset of my wallet and at the time provisioning of new cards was under maintenance, and stumbled across people bricking the secure element in the NFC chip. I've never looked into if anyone was successful with a warranty return claim after bricking the element but I don't see why they (sprint) wouldn't honor it.
There definitely needs to be more of a warning built into the factory reset option and the app itself.

But from everything I read back then, it is a security feature of the chip(according to Google) and there is no way to restore the ability to make purchases.
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Old May 25th, 2012, 06:03 PM   #7 (permalink)
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I agree lack of warning is ridiculous. I'm at a repair center now. The rep has no info on any of this phone's related stuff. We might try a master reset!? I deleted the app, disabled the app, and cleared the data.. and it worked for 5 seconds then showed the error message again? So it almost worked then it quit !!
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Old May 25th, 2012, 06:06 PM   #8 (permalink)
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This has been reported on the other Nexus phones from Sprint.

It's not a new issue.
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Old May 25th, 2012, 06:16 PM   #9 (permalink)
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Originally Posted by EarlyMon View Post
This has been reported on the other Nexus phones from Sprint.

It's not a new issue.
I think it was mainly assumed (even by google) that this would only be a problem for rooted users who are flashing new ROMS. It never even occurred to me that a standard user just doing a factory reset would run into issue.

This "article" kind of explains how the secure element works and the author has a couple quotes from exchanges that they had with a google representative.
Google Wallet: Good News and Bad News | Pocketnow
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Old May 25th, 2012, 06:16 PM   #10 (permalink)
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Well no such luck at the sprint store. The rep told me he had no information on this device or this issue. And also they still currently don't even have these phones in stock. And he agreed with me that there is no way a factory reset which deals with software fried the NFC chip( hardware) as google had said it was a hardware issue and told me I'd haveto take it up with sprint. Sprint then directed me to the closest repair center and if you read above you will see that did no good. I uninstalled the app, cleared the data, and disabled it and restarted my phone and it started like normal asked for my gmail and then it all of a sudden went back to the issue I'm currently at now all because sense kept crashing and to fix it I hadto do a factory reset which then caused this problem! and I have seen other g nexus users having this same issue when they rooted or did a factory reset...there's gotta be a solution! I hope
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Old May 25th, 2012, 06:21 PM   #11 (permalink)
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Factory data reset is the first thing that Sprint support tells you to do over the phone for any weird issue.

There should have a warning or a failsafe.

Reset is common for all users, not just root.

Hopefully, next week when they have stock, they'll simply replace it or fix it properly.
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Old May 25th, 2012, 06:22 PM   #12 (permalink)
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Well it looks like a developer on another forum has found a fix.... However it is only for rooted users. Basically you have to trick the app into thinking it is on another phone...
|HOW TO|REGAIN ACCESS TO WALLET AFTER SECURE ELEMENT ERROR - GALAXY NEXUS - droidHIVE Forums
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Old May 25th, 2012, 06:32 PM   #13 (permalink)
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Quote:
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Well it looks like a developer on another forum has found a fix.... However it is only for rooted users. Basically you have to trick the app into thinking it is on another phone...
|HOW TO|REGAIN ACCESS TO WALLET AFTER SECURE ELEMENT ERROR - GALAXY NEXUS - droidHIVE Forums
I saw that.

I'm sure someone will cook up that up for LTEvo soon as well, but for now, we need the exact procedure to prevent this in future.

And I'll be posting contact info for HTC so we can let them know that they can't use the old factory data reset built in here and call it good enough.
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Old May 25th, 2012, 06:35 PM   #14 (permalink)
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This is a joke seriously after I paid $115 to buy out of my old contract, then we had the whole apple/customs ordeal, and now an issue that's been around for some time has found its way to our beloved evo's which a lot of the sprint evo fans don't have yet due to customs situation ordeal...and I had an issue with sense I figured a factory reset would fix it..and it did but then it caused my NFC google wallet to die and now I have yet to find any way of recovering it and google blamed the hardware, sprint sent me to a repair center, and the rep at the repair center said he doesn't understand how a software reset could cause a hardware issue?! And neither do I so I am about to call sprint back and come unglued because there was no warning of this possibly happening before I factory reset let alone I had no prior knowledge of this happening on the g nexus and they sent me to a store(repair center) which doesn't even have the phone I have yet and they have no info of this issue or even how to properly fix it or what?
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Old May 25th, 2012, 06:39 PM   #15 (permalink)
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What I'd love to know is what is sprint/Verizon's/googles solution to this problem!? And if they don't have one besides shipping you a refurb or a new phone then why won't they make a solution? What good is a program with issues you can't fix! And I absolutely will not send back my phone for a refurb or send it back and wait for a new one when the sprint stores don't even have them yet and I only have mine because I pre ordered on day 1 ....and can you imagine once this phone goes 100% public how many people will root it, or run into issues like I had with sense crashing 24/7 and then realise after its to late that google wallet is now shot for good !! Like come on google/sprint this is not professional at all especially since they clearly knew the g nexus had this same issue!
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Old May 25th, 2012, 07:28 PM   #16 (permalink)
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Sorry to hear 814

HTC better get out a patch pronto that inserts an interlock or warning at the very least when a user goes for a factory reset or they're going to have a debacle on their hands.
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Old May 25th, 2012, 08:31 PM   #17 (permalink)
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Well after 1 hour and 20 mins on the phone with sprint and 2 very knowledgeable reps and a trip to the sprint repair store and a phone call with google I have now learned that when I factory reset my 1 1/2 day old device to fix HTC sense from constantly crashing there is NO WAY THAT I SOMEHOW crashed THE NFC HARDWARE which google wallet uses to work correctly. google had told me that the error message I recieved after I hadto re do my factory reset was a HARDWARE error message and basically told me that's sprints problem.

Called sprint drove to the closest sprint repair center he couldn't help because his store hasent even got this phone yet nor has he even had any info of this issue or how to fix it on my phone only on the g nexus which has the same exact issue with google wallet !!!! So then I called sprint back and from there I talked to the 2 diff reps one whom was in charge of tele sales all of the reps including myself feel google is stupid because a simple software reset could not possibly fry the NFC chip in the battery. And the google rep had told me before I reset I should have disabled the app, and cleared all the data since I previously activated it. But I was never a where of this before hand nor was there any possible warning or caution pop ups before I reset the factory reset way. So after all the sprint reps and me talked we all came to the same conclusion a software reset would have no chance of frying the NFC chip in the battery which is what google claimed happened and their app is saying.

Also even if I did wipe the data and disable the app before hand that would have the same result as a factory data reset so therefor googles rep made no sense what so ever and a software reset should never ever somehow fry a hardware chip that would be like resetting your phones software and all of a sudden your 3g-4g radios are fryed same concept not possible!!! So google reps are clueless and they clearly need to fix their buggy app!! The only conclusion we came up with is that when I reset my phone since I pre activated google wallet it has a buggy security feature which prevents someone from stealing or finding your phone and wiping the data and using your google wallet account which contains your $$$ almost as if it locked me out to save me from identity theft.

problem is it won't let me back in and they claim the factory data reset (software) somehow fryed my hardware NFC chip!!!! Not possible!!! Google wallet worked on day 1 I had it all set up and ready to go so I know my chip wasn't broke from the start and I only did a reset in hopes of fixing HTC sense from always crashing and the factory reset did fix that but then google wallets buggy feature locked me out in mine and sprints opinion/googles opinion my factory reset fried the hardware supposedly!?!?! I'd love to know how that happened so would the 3 sprint reps I spoke with!!

And the last rep who's in charge of telesales took my # down and will be calling me personally once he has more info on this issue and if google will be working on a fix for this because obviously this is a huge PROBLEM FOR SPRINT AS WELL AS HTC and google clearly doesn't care!!!! They tried to make me think htc/sprint sold me a phone that once u factory reset it will fry the hardware!!!! Fry the hardware how!?!?
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Old May 25th, 2012, 11:08 PM   #18 (permalink)
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Awesome! total sarcasm there... but I have just noticed SENSE IS CRASHING AGAIN NOW REPEATEDLY AFTER EVERY APP EXITS....thought I fixed it with factory reset clearly not and google wallet error message hasent changed
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Old May 25th, 2012, 11:15 PM   #19 (permalink)
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Crap.

Doing everything possible on your behalf. Wheels turning.
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Old May 25th, 2012, 11:59 PM   #20 (permalink)
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Crap.

Doing everything possible on your behalf. Wheels turning.
Hey EM, could we try to flash the RUU and see if that fixes the FC's?

Download HTCEvo4GLTE/RUU at StockROMs.net
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Old May 26th, 2012, 12:10 AM   #21 (permalink)
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Yeah sense is right back to crashing constantly I can't win
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Old May 26th, 2012, 01:53 AM   #22 (permalink)
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Yikes!...Do we know what's been causing the Sense crashes in the first place? Was it activating the Google Wallet app that has caused the issue or what?
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Old May 26th, 2012, 04:21 AM   #23 (permalink)
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Hello. I've had sense repeatedly crash and it was driving me insane. I found the issue to be the sd card. When I remove it, it works just fine. But it starts crashing as soon as I insert it.
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Old May 26th, 2012, 04:49 AM   #24 (permalink)
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Hello. I've had sense repeatedly crash and it was driving me insane. I found the issue to be the sd card. When I remove it, it works just fine. But it starts crashing as soon as I insert it.
Welcome! More info would be helpful.
What handset was the card in before the Evo LTE?
What files are on the card?
Manufacturer of card?
etc.

Alot of work involved, but if you remove all files from the card and re-insert it to the phone does it still cause the problem? (determines if this is a hardware issue or software issue). You could go folder by folder and add the files back to where they were and track down which file or folder is causing the conflict? (This SD card issue will probably be specific to your situation - others probably have different things causing issues with Sense)
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Old May 26th, 2012, 07:01 AM   #25 (permalink)
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Was the SD card partitioned?

I suggest to everyone when you want to insert an SD card, format it first.

If you are using an old card, transfer the info over to your pc, and completely clean the card out, if partitioned format it on your pc. Once its inserted in the phone, format it again while in the phone.
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Old May 26th, 2012, 07:26 AM   #26 (permalink)
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Hey EM, could we try to flash the RUU and see if that fixes the FC's?

Download HTCEvo4GLTE/RUU at StockROMs.net
If it were me, I wouldn't.
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Old May 26th, 2012, 08:38 AM   #27 (permalink)
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My sd card was originally in my evo 3d, and I only factory reset to fix the sense issue and then it did temporarily and then google wallet went down and google claimed it was a hard ware problem which just can't be right !!! So I'm not sure what the problem is but please read my posts above to get a better idea of how this all happened me and early mon have been working side by side to try and figure something out and any help would be greatly appreciated please and thank you!!!
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Old May 26th, 2012, 10:22 AM   #28 (permalink)
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First off sorry to hear about this issue with wallet really sucks.

I know of no way to destroy a chip with software unless like a processor you some how have a program to under/overvolt the chip. The chips should be tested for either condition and a fail point found. The chips that are made for radios and the filters that go along with them are tested in this fashion.

Is wallet able to be shut down before use? If we can stop the app before we use it should help maybe.

Hope the sd card is not causing this issue because that is totally different unless their is some sort of ESD from the housing or port to the card and it happens to hit the closest chip. Just some brain storming.
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Old May 26th, 2012, 10:29 AM   #29 (permalink)
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Originally Posted by 814 htc evo View Post
My sd card was originally in my evo 3d, and I only factory reset to fix the sense issue and then it did temporarily and then google wallet went down and google claimed it was a hard ware problem which just can't be right !!! So I'm not sure what the problem is but please read my posts above to get a better idea of how this all happened me and early mon have been working side by side to try and figure something out and any help would be greatly appreciated please and thank you!!!

Do you have a new sd card to try. I have one 32G but don't have my phone yet.

I can't see the format changing or impacting the Chip though.
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Old May 26th, 2012, 10:40 AM   #30 (permalink)
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Wallet has separate security keys. The reset while Wallet was in use is what hosed that key storage. It may have been a fusible security function built in to the NFC chip, or simply erased the key storage.

Chips with fuses that can be blown have been around for some time. The fact that rooters get around it, and that the phone worked again at repair strongly indicates no such hardware burnout happened and that's just the story that they tell.

WiMax had a set of security keys. Rooters that mucked about and lost those got stuck without WiMax, so that parallel exists.

This case sprang from unguarded software for a common user function. The phone may well need replacing but that cost ought be borne by HTC.
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Old May 26th, 2012, 11:11 AM   #31 (permalink)
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Wallet still won't work after I did the factory reset and sense was fixed. But it came back and I even just formatted my sd again and still no such luck. Sense is still crashing and wallet still has the same message. And google tried to tell me that when I did the factory reset that messed up the NFC chip?! How is that even possible? According to google it is...so I'm not sure hopefully when this phone comes out to the masses we will have updates and more info on how to fix and resolve this because I'm not happy with sense constantly crashing and google lying to me about a factory reset ruined the NFC hardware which is not possible!!! Software and hardware work together yes...but you can't destroy hardware by simply doing a factory reset on a 1 1/2 day old phone let alone... So idk guys keep trying please!!! :-) :-)
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Old May 26th, 2012, 01:24 PM   #32 (permalink)
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Wallet has separate security keys. The reset while Wallet was in use is what hosed that key storage. It may have been a fusible security function built in to the NFC chip, or simply erased the key storage.

Chips with fuses that can be blown have been around for some time. The fact that rooters get around it, and that the phone worked again at repair strongly indicates no such hardware burnout happened and that's just the story that they tell.

WiMax had a set of security keys. Rooters that mucked about and lost those got stuck without WiMax, so that parallel exists.

This case sprang from unguarded software for a common user function. The phone may well need replacing but that cost ought be borne by HTC.
EM check this site out from NXP. It has the block diagram for a widely used chip. I did not see a fused link in the diagram but that doesn't mean anything.
I was looking for a schematic to no avail.

http://www.nxp.com/documents/leaflet/75016890.pdf
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Old May 26th, 2012, 01:59 PM   #33 (permalink)
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Hey 814 evo...
Just to help you clarify your situation .... your hardware NFC chip is NOT fried... you can still use it for beaming apps/web pages etc.... the factory reset, fried the secure element, which is a piece of software that authenticates with the NFC chip for secure transactions (credit card). The Google rep you talked to is correct, the sprint techs are clueless. The reason you need to reset the wallet app before doing a reset is because when you first set up the wallet app, it generates a token (element) that binds the app to the nfc chip, this prevents the app from being hacked or a duplicate card being used on another phone. The only way to unbind the two is to reset the wallet from within the app.
Performing a factory reset without first telling Google wallet to release the secure element causes the software brick. I'm assuming this is because after a factory reset, the wallet app tries to generate a new secure element key, because it lost the original from the reset. But the actual NFC chip still has the original key stored. But resetting the wallet app beforehand let's the NFC chip lose its key. So after a factory reset they can pair with each other again.
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Old May 26th, 2012, 02:56 PM   #34 (permalink)
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Welcome! More info would be helpful.
What handset was the card in before the Evo LTE?
What files are on the card?
Manufacturer of card?
etc.

Alot of work involved, but if you remove all files from the card and re-insert it to the phone does it still cause the problem? (determines if this is a hardware issue or software issue). You could go folder by folder and add the files back to where they were and track down which file or folder is causing the conflict? (This SD card issue will probably be specific to your situation - others probably have different things causing issues with Sense)
The card was previously in my old Evo 4g. I transferred my music, pictures, and doc files to my pc. Although I did not format the card, I manually deleted every single file from the card. The sd card is a SanDisk 16gb micro sd hc. What would be the best way to format the card?
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Old May 26th, 2012, 03:03 PM   #35 (permalink)
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So what if I hadn't configured Google Wallet at all before my factory reset? Is the 'secure key' still broken?

I reset shortly after the handset was activated and I did my initial play with it. It is just my M.O. (I also reset before and after each OTA). I'm pretty fastidious about making sure everything is clean and clear before mucking it up with new variables. Preventative measures so that there are less problems down the line.

I won't use wallet, and frankly don't care for the wallet feature however I would like to know if the functionality is disabled in some way from my maintenance routine. I don't use it but I'd like to know that it is still there in case I decide to try it. Tried opening Wallet out of curiosity and it wants me to install a new version from the market - not going to do that (I don't even have the market set up).

I have noticed I get a small pop up every so often that reads "content not updated - try again later" or something along those lines. I am unsure what it is related to.
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Old May 26th, 2012, 03:23 PM   #36 (permalink)
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As long as you don't set up a credit card or Google prepaid card...you won't brick the secure element because a key is never generated.
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Old May 26th, 2012, 03:23 PM   #37 (permalink)
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Hey 814 evo...
Just to help you clarify your situation .... your hardware NFC chip is NOT fried... you can still use it for beaming apps/web pages etc.... the factory reset, fried the secure element, which is a piece of software that authenticates with the NFC chip for secure transactions (credit card). The Google rep you talked to is correct, the sprint techs are clueless. The reason you need to reset the wallet app before doing a reset is because when you first set up the wallet app, it generates a token (element) that binds the app to the nfc chip, this prevents the app from being hacked or a duplicate card being used on another phone. The only way to unbind the two is to reset the wallet from within the app.
Performing a factory reset without first telling Google wallet to release the secure element causes the software brick. I'm assuming this is because after a factory reset, the wallet app tries to generate a new secure element key, because it lost the original from the reset. But the actual NFC chip still has the original key stored. But resetting the wallet app beforehand let's the NFC chip lose its key. So after a factory reset they can pair with each other again.

Okay now that makes more sense. Thank you for that I just wish I would have knew this before hand because I'm going to geuss there is no known way to correc this issue ?? So am I screwed now as far as google wallet goes? It is a software issue though correct? Just the software originally attached to the hardware to prevent theft etc...like I guessed a few posts back and you stated is now corrupt so to speak.. but my issue is does that mean I am never going to be able to use google wallet or my NFC chip with another google wallet type of program if one were to arise? Because if so then I am calling sprint, google whoever because that's not fair there was no pre caution before you factory reset please ensure you did this...or this etc...

let alone no info about this issue and to prevent it please do this before you factory reset...so if this issue cannot be fixed by OTA and adding a security feature to prevent someone from accessing your google wallet or duplicating it etc.... Via password, or paraphrases etc...they need to implement some sort of warning atleast or allow the app(software) to re configure a new key but prompt the user to a series of passcodes, or passphrases and proof of identity or some sort which would then allow them to regain access to google wallet because if I understand you correctly just like I thought the only reason that has happened to me is because it's basically a security feature incase someone lost their phone and the person who found it wiped it clean and went to use their $$$ on google wallet they can't because it would now be "software bricked so to speak" or so someone could not duplicate and use the same card and steal someone's $$$ secretly..

so this error I have is a security measure but does that mean il never be able to use google wallet again? Or if google submits a new security feature will it allow me and whoever else has this issue to regain access through a series of verification processes of who we are and what not? I sure hope so thanks for your input though it was very helpful !! Made me sad but helpful thank you!!! :-) :-)
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Old May 26th, 2012, 03:25 PM   #38 (permalink)
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As long as you don't set up a credit card or Google prepaid card...you won't brick the secure element because a key is never generated.

Thank you as well :-) your correct in your post I quoted above because unfortunately I did set up a pre paid card before I reset to fix the sense crashing issue which at first it was fixed but now it is not it is right back to constantly crashing and now I can't even use google wallet
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Old May 26th, 2012, 05:18 PM   #39 (permalink)
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When and If I get mine I think I will leave Google wallet alone for a while
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Old May 26th, 2012, 05:45 PM   #40 (permalink)
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Yeah that's probably a good idea hopefully they fix these bugs!!! So far my bugs are that sense constantly crashes, and its doing the phantom voice mail thing, and the whole google wallet buggy security feature oh and the phone won't go to vibrate mode unless you physically go to settings and hit sound profile then switch it to vibrate instead of just doing the normal volume button thing
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Old May 26th, 2012, 05:48 PM   #41 (permalink)
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Thank you as well :-) your correct in your post I quoted above because unfortunately I did set up a pre paid card before I reset to fix the sense crashing issue which at first it was fixed but now it is not it is right back to constantly crashing and now I can't even use google wallet

Any other wallet type apps that come out should work fine, although no one knows for sure if the secure element is tied to the app(Google wallet) or if all future apps that need secure transactions will refer to the same secure element key. However it has been confirmed that all other NFC features do continue to work even if the secure element has been bricked.
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Old May 26th, 2012, 06:00 PM   #42 (permalink)
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Any other wallet type apps that come out should work fine, although no one knows for sure if the secure element is tied to the app(Google wallet) or if all future apps that need secure transactions will refer to the same secure element key. However it has been confirmed that all other NFC features do continue to work even if the secure element has been bricked.

Okay well hopefully either google fixes that and uses a better way to secure the app or something and hopefully all future apps won't do the same since clearly a simple factory reset will brick that feature and the app will be useless. So hopefully they learn from googles buggy program and find a better/ able to be fixed if need be security feature.
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Old May 26th, 2012, 06:19 PM   #43 (permalink)
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Okay well hopefully either google fixes that and uses a better way to secure the app or something and hopefully all future apps won't do the same since clearly a simple factory reset will brick that feature and the app will be useless. So hopefully they learn from googles buggy program and find a better/ able to be fixed if need be security feature.
Agreed
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Old May 26th, 2012, 06:28 PM   #44 (permalink)
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Okay well hopefully either google fixes that and uses a better way to secure the app or something and hopefully all future apps won't do the same since clearly a simple factory reset will brick that feature and the app will be useless. So hopefully they learn from googles buggy program and find a better/ able to be fixed if need be security feature.

There is nothing wrong with how the software works, as far as the security etc. It all makes sense to do it that way, and there are any number of secure packages that work exactly that way. The problem is actually with the reset function. The reset doesn't know to warn you first. Google can't fix it, because they can't link there software into the factory reset.

It should be documented too. This isn't a new problem. You get the same kinds of issues even with Windows activation, for much the same reasons.
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Old May 26th, 2012, 07:12 PM   #45 (permalink)
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There is nothing wrong with how the software works, as far as the security etc. It all makes sense to do it that way, and there are any number of secure packages that work exactly that way. The problem is actually with the reset function. The reset doesn't know to warn you first. Google can't fix it, because they can't link there software into the factory reset.

It should be documented too. This isn't a new problem. You get the same kinds of issues even with Windows activation, for much the same reasons.

Well if that's the case then something needs to be done because clearly I'm not alone in this and now that software won't be utilized on my device and many others over that faulty issue. I don't care who's to blame but I expect more from sprint, HTC, and google of all people!
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Old May 26th, 2012, 07:57 PM   #46 (permalink)
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Well if that's the case then something needs to be done because clearly I'm not alone in this and now that software won't be utilized on my device and many others over that faulty issue. I don't care who's to blame but I expect more from sprint, HTC, and google of all people!

Don't get me wrong, you have every right to be mad. The ball was dropped by multiple people. Google knew how it worked and should have known and warned visibly that this situation could occur. Sprint should have had checks in place to at least warn before doing the reset.

Google may have thought keeping quiet would help keep it more secure through obfuscation. Sprint and/or HTC probably just didn't think to change the reset procedure. Neither is a good reason for this situation, but I can see how it could happen.

It isn't the method of how the NFC security works that is the problem, that was my only real point. I don't expect you to get a fix without a replacement phone, unfortunately. If there is an easy way around this, it would defeat the purpose of the security in the first place. You would think there would be a way to reset it via talking with Google, similar to how you can call Microsoft to reset your Windows activation. I hope something like that happens at some point. For people like you, waiting on a replacement phone might take a significant amount of time.

Also, you already put money into the Wallet, right? Did they say what happens to that money now?
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Old May 26th, 2012, 08:23 PM   #47 (permalink)
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S

The card was previously in my old Evo 4g. I transferred my music, pictures, and doc files to my pc. Although I did not format the card, I manually deleted every single file from the card. The sd card is a SanDisk 16gb micro sd hc. What would be the best way to format the card?
I'd use the format function built in to the phone.
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Old May 26th, 2012, 11:04 PM   #48 (permalink)
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So depressed just went to a truck stop and bought some pop and I of course noticed the pay pass option and of course NO I CAN'T USE GOOGLE WALLET EVEN though that was 30% of why I was foaming at the mouth for a NFC CAPABLE DEVICE I'M VERY SAD LOL
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Old May 27th, 2012, 12:02 AM   #49 (permalink)
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Not to argue but I have a very strong feeling that there is somehow google can alter their app and provide a much more efficient and more user friendly security feature and lock to prevent what they are preventing because at the end of the day your average non root user like myself will run into this issue and so far as far as we all know once you do, that's the end of that. And I highly doubt any carrier is going to continue to support the simple fact that the factory reset has caused the google wallet app to completely lock the user out. In my case a simple mistake ended up disabling a huge selling point to this new NFC feature. And once this issue becomes more widespread on more and more devices they will be less reluctant to issue a new device to every customer that was clueless like myself and only reset to fix a buggy issue such as HTC sense failing 24/7 like in my case.

So I have a great feeling that either the carriers will not support google wallet if this issue continues and becomes more and more wide spread as the newer NFC devices come out because this security issue is understandable but without providing a way to regain access via phone call to google or something of the sort is just horrible!! I mean how do they expect this app to grow popularity if a simple honest reset designed to fix bugs on all phones disables that app permanently not only will this spread the hate for the lack of support of this issue through Carriers but through google and the phone companies. So if this issue persists and no support or fix is implemented I strongly feel google wallet will soon lose its fans as well as carrier/sponsor support. Because this is just poor thinking overall. Great way to ensure security but horrible decision in this type of manner because like my situation anyone who does not know to disable and clear the data before via root or factory reset like myself they will soon find out that now the newest feature available overall for devices like the g nexus and evo 4g LTE for instance.

which is incredible NFC is a huge step in technology but once you permanently lose it as simple as I did unwillingly it then loses its value and now you have an upset customer and a customer who may need a whole new device which could relay more $$$ costs to the customer or the carrier depending on the specific situation. In my case my phone isn't even 3 days old just yet and unknowingly I did a reset to fix a completely different issue which it did fix but not for long and now it has ruined the app overall which is absolutely absurd and not very friendly given that's all it took which I know I will not be the only one so this will become a huge wide spread problem for sure in no time and then what? New devices for everyone? Highly doubt that ! So google needs to implement a better security issue for people who accidentaly "brick" the app and lose their access because a whole new device being required to regain access is not in any way okay with me and I'm sure I won't be alone in that opinion. And the less people that can use it due to being locked out like me will only hinder the app on a larger scale and that is not good for business whatsoever.
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Old May 27th, 2012, 07:10 AM   #50 (permalink)
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Ok ... I probably have missed.it, because when you post, you post A LOT.

I honestly don't know exactly what the problem is. While there appesrs to be a problem with Wallet and a factory reset, most of the early comments in this thread appeared to be posted in haste and don't exactly make a complete thought. No disrespect meant to anyone. Just hard to read through 10 posts and link to elsewhere to do the same to learn of the problem.

Anyway, why won't Sprint exchange it?

I would drive to a different store. Don't tell them what happened. Just say "the shit is broke, see? "
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Last edited by EasyEEE; May 27th, 2012 at 07:15 AM.
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HTC EVO 4G LTE
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The HTC EVO 4G LTE is Sprint's version of the HTC One X. It comes with all the same specs, except for the processor, internal storage and radios (includes LTE). And aesthetics are also significantly different. While many users have complaine... Read More



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