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Old May 26th, 2012, 12:43 PM   #1 (permalink)
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Default WiFi issues ( connect/disconnect. Etc.)

alrighty!!! let the problems begin hahahaaha

my phone keeps connecting and disconnecting to WiFi when in my bedroom, making it very hard to download larger apps (the download aborts when connection lost).

the thing is the WiFi icon is SHOWING full bars of connectivity so it shouldn't be losing signal because of lack of signal to the router.

anywho it's getting somewhat frustrating, if anyone else is having this problem or has had it on another device and knows how to fix it please post!

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Old May 26th, 2012, 12:52 PM   #2 (permalink)
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Quote:
Originally Posted by Covert_Death View Post
anywho it's getting somewhat frustrating, if anyone else is having this problem or has had it on another device and knows how to fix it please post!
I was having a similar problem last night while I was watching TV through my Roku. However, the problem was not the phone, it was Time Warner Cable. I couldn't get pages to load on my phone, and the show I was trying to watch was freezing every 10 seconds. It happens a few times a week in the evenings. Again, I was having trouble loading, but the problem was not with my device.

If you have TWC I suggest you check your router... not that it will help since it's probably the service that is the problem (I've been through 4 different routers, 2 provided by TWC, and I still get intermittent internet problems due to their abysmal service. The wifi signal from the router never drops, just the internet download speeds).
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Old May 26th, 2012, 12:57 PM   #3 (permalink)
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i have cox cable and my laptop continues to have a stable connection

although i MAY have found a solution. under SETTINGS>WIFI>ADVANCED there is a checkbox for something like "best wifi performance (may consume more power)" and it has yet to loose connection yet... interesting, i wonder how this will affect my battery today. time to compare!!!!
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Old May 26th, 2012, 01:07 PM   #4 (permalink)
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Quote:
Originally Posted by Covert_Death View Post
i have cox cable and my laptop continues to have a stable connection

although i MAY have found a solution. under SETTINGS>WIFI>ADVANCED there is a checkbox for something like "best wifi performance (may consume more power)" and it has yet to loose connection yet... interesting, i wonder how this will affect my battery today. time to compare!!!!
I was noticing the same issue with mine last night. Full WiFi bars but kept cutting in and out. Have Comcast out here but just turned on the option in the advanced settings. Will try that out of the next couple days and see what happens.

Thanks!
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Old May 26th, 2012, 01:08 PM   #5 (permalink)
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Try WiFi Analyzer and see if you have a neighbor on the same channel. If so, change yours to a free one and your whole home's performance ought to increase.
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Old May 26th, 2012, 01:20 PM   #6 (permalink)
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I have my OG right next to the ELT, the OG connects no problem, the ELT just flickers between saved and connected. It's flashing so fast it's really hard to see what it says. I still haven't got a good connection with WiFi yet.

I tried the wifi analyzer too, no other networks even close in strength. Hmmmm, I'm going to try a router reset, and phone reboot.
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Old May 26th, 2012, 01:21 PM   #7 (permalink)
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any suggestions hahahahah


my network is little panda, i guess grabbing 9 would be best
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Old May 26th, 2012, 01:26 PM   #8 (permalink)
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There was a wifi issue on the ATT One X, but they fixed it with an OTA.

If that's what is involved here, I would expect to see the update quickly.
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Old May 26th, 2012, 01:28 PM   #9 (permalink)
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Quote:
Originally Posted by Granite1 View Post
I have my OG right next to the ELT, the OG connects no problem, the ELT just flickers between saved and connected. It's flashing so fast it's really hard to see what it says. I still haven't got a good connection with WiFi yet.

I tried the wifi analyzer too, no other networks even close in strength. Hmmmm, I'm going to try a router reset, and phone reboot.
try the setting under advanced wifi that says "best wifi performance" to see if that does it for you... it's a little more stable for me... now just trying to find wifi channel that is best for my apartment
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Old May 26th, 2012, 01:39 PM   #10 (permalink)
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Quote:
Originally Posted by EarlyMon View Post
Try WiFi Analyzer and see if you have a neighbor on the same channel. If so, change yours to a free one and your whole home's performance ought to increase.
i've switched to channel 4... (i always prefer lower channels, get funky results above 8) and it seems to be better. performance is more stable, and strength is consistently > -70dBm!

thanks much earlymon.

i'll post back tonight to update on how well this held up. in the mean time hope these two tips help everyone who has this problem

1. use "best WiFi performance under advanced in WiFi settings menu
2. use wifi analyzer to make sure your wifi is not crowded on a channel
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Old May 26th, 2012, 01:45 PM   #11 (permalink)
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How about 3?
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Old May 26th, 2012, 01:50 PM   #12 (permalink)
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I tried the best performance setting, rebooted the phone and the router. Nothin.

I don't really use WiFi that often, but i like to know it works when nothing else is available.
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Old May 26th, 2012, 02:32 PM   #13 (permalink)
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Default wi-fi issues

My phone is jumping in and out of Wi-Fi and I'm sitting right next to my router. The HTC one x had the same issue and it received an update fix already.
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Old May 26th, 2012, 04:19 PM   #14 (permalink)
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Same issue here! >_>
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Old May 26th, 2012, 06:53 PM   #15 (permalink)
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There were a couple of One X owners who also said updating their routers firmware helped, is that an option for anyone having issues?
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Old May 26th, 2012, 07:03 PM   #16 (permalink)
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yes this is KEY!! updating the routers FW!

would be helpful if you cats post up the routers you are using and if you are on 2.4 or 5ghz.

ive a cisco e4200 with latest STOCK firmware (NOT dd-wrt, etc) and the phone see and works just fine on 5ghz as well as 2.4.

if you are using 5ghz and have DFS on in your channel assignment tab, try to force a static channel on the 5ghz side, reboot and test.

as previously mentioned, make sure you have best wifi performance checked.
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Old May 26th, 2012, 08:13 PM   #17 (permalink)
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Also from our One X pals -

Quote:
Originally Posted by offshored View Post
Well my wife got her white One X a few days ago and I guess she was fine with it, but I noticed her data usage was pretty high.

I didn't pre-order (was waiting for Galaxy S3 and decided wasn't worth it), so I picked mine up on Sunday.

Last night I noticed horrible wifi signal in parts of our house. I tried everything and nothing helped. Even stranger was that my wife's One X had 1-2 bars in the same area where mine had 0.

Only difference is her's is white, and mine is grey. Also she has a hard cover on hers, I have none. Also, we both seemed to get frequent wifi disconnects.

Anyway, on to the point. After reading around for a bit, I tried connecting to my wireless (2.4ghz network, 5 ghz had terrible range) and setting a static IP instead of just using DHCP.

I was shocked to see when I set my ip address to static (x.x.x.50) that all of the sudden my wifi signal was full or 2 bars everywhere in the house.

Just shows that it most be a software issue with DHCP causing these issues, and using a static IP seems to make everything much better.

Quick tip, some wifi connections will not bring up the advanced options box (where you set static IP), so just enter the wrong network password if you don't get advanced options, and after failing to connect the box will appear.

Just thought I'd share
That's a pre-fix post, fwiw.
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Old May 26th, 2012, 09:01 PM   #18 (permalink)
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Strangely I was able to fix my issue, with an Airave reboot of all things. I started to have intermittent 3G data dropping, texts weren't being sent out. Really frustrating.

I tried to doa PRL and Data Profile update, but I kept getting booted.

Then it dawned on me the only thing I hadn't tried was an Airave reboot. As soon as the thing rebooted the PRL and Data Profile updated no problem, now I'm getting rock solid WiFi, texts are going through no problem, etc.

What I can't understand is how the darn Airave was messing with my WiFi connection?? They're 2 completely different units.
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Old May 27th, 2012, 09:47 AM   #19 (permalink)
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Default Problem seems to be solved

Maximum performance WiFi seems to do the trick. Has worked flawlessly since day one after turning it on.
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Old May 27th, 2012, 09:56 PM   #20 (permalink)
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I was having Wi-Fi issues as well, then I finally went into the Wi-Fi advanced settings and switched to 2.4ghz and no problems since. My Wi-Fi. Was set to the all setting by default. Now its working fine.
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Old May 29th, 2012, 07:51 AM   #21 (permalink)
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Quote:
Originally Posted by Granite1 View Post
Strangely I was able to fix my issue, with an Airave reboot of all things. I started to have intermittent 3G data dropping, texts weren't being sent out. Really frustrating.

I tried to doa PRL and Data Profile update, but I kept getting booted.

Then it dawned on me the only thing I hadn't tried was an Airave reboot. As soon as the thing rebooted the PRL and Data Profile updated no problem, now I'm getting rock solid WiFi, texts are going through no problem, etc.

What I can't understand is how the darn Airave was messing with my WiFi connection?? They're 2 completely different units.
My wife's EVO LTE is having the same problems over the Airave. On Saturday and Sunday I'd reboot the Airave and her phone, everything would work fine but only for a few hours. Then the text and WiFi issue would come back again and reboots would be required once more. I've also tried the PRL and Profile updates with no luck.

On the other hand, my EVO LTE is not having any issues at all. I haven't tried the Best WiFi Performance setting yet on her LTE, will try when I get home.

For the record, we have the Samsung Airave and a Linksys WRT54G2 router.
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Old May 29th, 2012, 09:49 AM   #22 (permalink)
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My LTEvo randomly disconnects from my newer Linksys ea4500 router after sleeping for about 20 minutes unless I have Best Wifi performance on. Unfortunately it also appears that Best WiFi performance eats my battery (I have not fully tested this yet). I think it is my Router doing it though as my Transformer Prime has the same issue on my home network. At my office both my LTEvo and Prime connect to and stay connected to the Linksys wrt610n I am running. My ea4500 is running the latest and greatest firmware and both 2.4ghz and 5ghz. The only devices having any issues are my LTEvo, Prime, and HTC Media Link. Very curious.
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Old May 29th, 2012, 11:00 AM   #23 (permalink)
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im running a cisco e4200 latest firmware and the sprint latest airvana femtocell.

not had any issues with data or sms use. i had another user over who has a new evo lte also and they had no issues connecting, making calls, etc.

could be any number of things here.

how do you cats have the router? is it in front or behind the airavna?
do you have the latest FW for your routers?
do you use AUTO on all of your router settings? if so, try sticking to one channel and if you have channel bonding on your routers, force it to 20 or 40mhz.
disable DFS on the 5ghz side and pick a band to use.

reboot reboot reboot .
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Old May 29th, 2012, 03:58 PM   #24 (permalink)
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I'm having the same problem, and it's happening with both my home router and the one at work, keeps popping on and off of the network. Also, earlier today, I could not even connect to the 3G network in my area, which is odd. I'm trying some of the tips on here -- switched to 2.4 and "best wifi performance" -- hopefully that will do the trick.
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Old May 29th, 2012, 05:21 PM   #25 (permalink)
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I had the same problem last night (never had it until after I tried the "best performance" option). But today I've had no issues keeping a connection (and I've had "best performance" turned off). Strange...
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Old May 29th, 2012, 05:25 PM   #26 (permalink)
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keep reporting your findings. the handset is new and there are bound to be bugs to crops up in the real world. perhaps HTC knows about some of these and a firmware update may be looming soon once an official release is hammered out...

if you want, contact htc and submit tickets. this is a great way to get their attention.
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Old May 30th, 2012, 07:35 AM   #27 (permalink)
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Well, I've tried just about everything and my wife's EVO LTE is still having issues over the Airave. Rebooted the router, rebooted the Airave (again), restarted her phone, switched to Best Wi-Fi Performance, set the channel to 2.4Ghz, updated Profile and PRL (again)...still after a few hours the phone would stop sending and received texts and phone calls. I guess the next step is to call Sprint, maybe try to get a reactivation done as suggested by some. Is there a specific number I should call or just start with the normal support line?

And still no problems with mine.
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Old May 30th, 2012, 07:52 AM   #28 (permalink)
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Quote:
Originally Posted by marctronixx View Post
keep reporting your findings. the handset is new and there are bound to be bugs to crops up in the real world. perhaps HTC knows about some of these and a firmware update may be looming soon once an official release is hammered out...

if you want, contact htc and submit tickets. this is a great way to get their attention.
I told my brother to do that! His Wifi kept reconnecting and disconnecting and would never hold longer that 3 second....
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Old May 30th, 2012, 09:08 AM   #29 (permalink)
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Quote:
Originally Posted by Brodequin View Post
Well, I've tried just about everything and my wife's EVO LTE is still having issues over the Airave. Rebooted the router, rebooted the Airave (again), restarted her phone, switched to Best Wi-Fi Performance, set the channel to 2.4Ghz, updated Profile and PRL (again)...still after a few hours the phone would stop sending and received texts and phone calls. I guess the next step is to call Sprint, maybe try to get a reactivation done as suggested by some. Is there a specific number I should call or just start with the normal support line?

And still no problems with mine.

Once you reset your airave, have your misses go under settings / phone updates / update PRL, once that's done, update Data Profile. See if that makes a difference.

As soon as I did that on my setup at home, boom, everything started working. Even the WiFi, which a seperate device altogether.
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Old May 30th, 2012, 10:54 AM   #30 (permalink)
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ive no issues with the airvana. i would have sprint reset the profile for the phone thats acting up themselves. its more likely something wrong with her plan/profile rather than the phone itself.

there is an airvana direct call number (or just call sprint and have them direct you to them). they can reset things on their end. they get these types of calls quiet frequent so they will know how to fix.
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Old May 31st, 2012, 11:42 PM   #31 (permalink)
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I have fixed all my WiFi related issues by swapping out my Router from a Linksys EA4500 to a Netgear n900 and have also seen a huge boost in performance on 2.4ghz.
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Old June 1st, 2012, 08:43 AM   #32 (permalink)
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For those of you who are stuck in an authentication loop and can't connect with your router: I suggest that you check your security settings. My LTEvo was just looping through authentication until I loosened my security as follows:

Security Mode: Changed from "WPA2 Personal" to "WPA2 Personal Mixed" (WPA2+WPA)

WPA Algorithms: Changed from "AES" to "TKIP+AES"
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Old June 3rd, 2012, 11:37 PM   #33 (permalink)
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Well I had receive my phone June 2, got home and the same wifi issue as my brother and could not connect (authenticating and disconnecting) so I unplugged my router and modem for about 30 second, and had the same results!? So I unplugged them both for about 5 min straight and bam! No authentication, a quick obtaining Ip and connected! No more issues! This may help some or may not, just thought I'd share!
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Old June 4th, 2012, 07:05 PM   #34 (permalink)
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I'm not a networking experts(more of a noob), but I remember having a lot of DNS server issues when I switched over to Uverse on laptops, phones, tablets etc connecting. When I changed to a google dns server in the router I had no more connection issues.
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Old June 7th, 2012, 09:39 PM   #35 (permalink)
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FWIW, I believe I was having a variant of this problem. Even though I wasn't clearly dropping WiFi regularly (by seeing signal go to zero), I believe I was disconnecting/reconnecting often. First, I did a test by having my WiFi on overnight for 3 nights (which should improve battery life). With a topoff before bed, I was getting 75%-82% battery the following morning. With WiFi turned off, I have been seeing 95%-98% the following morning. Also, when playing multi-player games, like Let's Golf 3, I was being disconnected within 2 - 5 minutes.

My solution: I changed the channgel setting on WiFi settings on my Cisco router from "Auto" to a set channel (6). The default setting for my router is "auto". By all indications, I have been staying connected since. This is not to say that there isn't a bug with some phones (as there was on the One X) and that we may see a fix in a future update.
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Old June 18th, 2012, 05:04 PM   #36 (permalink)
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I'm hoping this problem does not exist for the Evo LTE.

HTC acknowledges WiFi problem in HTC One X, and has already fixed it in production


I feel bad for One X owners that are suffering from this.

UPDATE:
Here is the video demoing the One X issue.

http://www.youtube.com/watch?v=UdlzvOCuIjU
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Old June 18th, 2012, 05:23 PM   #37 (permalink)
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Quote:
Originally Posted by strider70 View Post
I'm hoping this problem does not exist for the Evo LTE.

HTC acknowledges WiFi problem in HTC One X, and has already fixed it in production


I feel bad for One X owners that are suffering from this.

UPDATE:
Here is the video demoing the One X issue.

HTC One X - WIFI antenna loose connection fault. - YouTube

I'm willing to bet that some of the early shipments of our phone undoubtedly do. I've got one which I plan on exchanging tomorrow for the same problems in hope that I get one of the newer shipments.

I've been dealing w/ the sporadic disconnect for the past 2 weeks, and knew it wasn't a router issue as every other electronic device (including an old OG evo) have had no problems connecting in the house or elsewhere. Had been holding out hope for a fix in a future firmware update, but that could be another month or so, and this appears to be a true phone related matter, so I'd rather exchange devices now or swap and jump ship entirely before my 30 days is up w/ Best Buy.

I enjoy the phone, but this is a deal breaker if this is spread across multiple shipments. I don't have the time to deal w/ HTC support and wait for a new production build weeks later.
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Old June 18th, 2012, 06:32 PM   #38 (permalink)
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Seems to be affecting the International version of the One X

HTC identifies Wi-Fi connection issue in international version of One X
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Old June 18th, 2012, 07:08 PM   #39 (permalink)
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Yup. My Wifi isn't working at all. Rebooting my router and modem multiple times while rebooting my EVO LTE. It worked for the first day and now it won't even recognize my dual band router. It would pick up the signal for a moment when I switched it from auto to 2.4 GHZ band but then immediately dropped it. I am thinking I need to do a factory restore.
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Old June 19th, 2012, 05:11 AM   #40 (permalink)
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I'm THRILLED to hear they are working on a fix . . . this drives me NUTZ at my work. . .
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Old June 19th, 2012, 01:41 PM   #41 (permalink)
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Has the WiFi problem of the HTC One international also seen in the HTC Evo 4G LTE??
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Old June 19th, 2012, 01:53 PM   #42 (permalink)
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Quote:
Originally Posted by smitty543 View Post
Has the WiFi problem of the HTC One international also seen in the HTC Evo 4G LTE??
What is the problem? I've used my LTEvo mostly on wifi since I got it add have had no issues.
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Now I have an HTC Evo 4G LTE, and all is right with the world.
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Old June 19th, 2012, 04:17 PM   #43 (permalink)
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With prior router would get bounced off randomly with poor signal detection. My desktop computer had no problems with signal although the phone next to the computer in my hand. The EVO 4G LTE would not detect the same signal as the computer although the antennae were inches from each other.

Now have different router connected, will see if different result.
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Old June 19th, 2012, 04:22 PM   #44 (permalink)
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Odd. Maybe another router on the same channel was interfering?

Here is an excellent free app to measure wifi strength:

https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&feature=nav_r esult#?t=W251bGwsMSwxLDMsImNvbS5mYXJwcm9jLndpZmkuY W5hbHl6ZXIiXQ..
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Old June 20th, 2012, 01:53 AM   #45 (permalink)
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Factory Restore worked.
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Old June 20th, 2012, 02:23 AM   #46 (permalink)
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Nevermind. It dropped it again and won't connect.
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Old June 20th, 2012, 10:45 AM   #47 (permalink)
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To update, my wife's connection issues have been resolved...by getting a new EVO. I had swapped out the old Samsung Airave with the new Airvana. Had Sprint to a hard reset of the phone. Tried the Best Wi-fi setting, setting the Wi-Fi band, setting a channel on the router, everything that's been suggested. Nothing helped at all. Got the replacement on Monday and everything has worked as expected. No failed text messages, no calls going straight to voice mail, no need to turn on and off airplane mode every two hours to get the phone to work.
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Old June 20th, 2012, 06:08 PM   #48 (permalink)
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Well, this appears to have solved my WiFi issues....


Turning bluetooth off when not in use. No WiFi disconnects, and full strength even w/o using the "best performance" setting.

Luckily this is something that can be fixed on a future firmware update or custom kernel when source is released. Give this "fix" a shot to see if it helps!
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Old June 21st, 2012, 05:21 PM   #49 (permalink)
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Just went into a sprint store. They said the WiFi dropping and looping is a known issue and they are gonna push out a fix in the next couple weeks. Basically it's the exact same issue the One X.
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Old June 22nd, 2012, 02:59 PM   #50 (permalink)
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I have a strong WiFi signal in my home, BUT my EVO LTE started to try to use a weak WiFi signal from a neighbor. Sometimes it "objects to" permitting me to return to my strong signal unit. I have had to keep trying by repeatedly clicking on my unit's name and the 'connect' button. FRUSTRATING!

Any ideas?
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The HTC EVO 4G LTE is Sprint's version of the HTC One X. It comes with all the same specs, except for the processor, internal storage and radios (includes LTE). And aesthetics are also significantly different. While many users have complaine... Read More

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