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Old June 5th, 2012, 08:16 PM   #51 (permalink)
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I think I'm suffering this issue as well it seems like I have bars then I don't... That or I have none at all.. So all I have to do is bring it to a sprint store and they will handle the rest? The people at my store aren't always the most helpful lol.. Can the fix be done over the phone or chat?

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Old June 5th, 2012, 09:13 PM   #52 (permalink)
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In my case they couldn't do it over the pnone, but it seemed like something they should be able to do over the phone. When I went to the sprint store they knew the issue and fixed it fast, but you may or may not have the same issue.
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Old June 6th, 2012, 08:15 AM   #53 (permalink)
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I've had my EVO LTE 4G for about 2 weeks - and anytime I use it on the 3G network it is SLOW. Yesterday I noticed that I wasn't receiving any inbound calls or texts - and after several hours I finally received about 8 voicemails that were delayed by as much as 12 hours! I am self-employed and the EVO is my primary work phone, so this is not acceptable. I am currently working with Sprint to resolve the problem. If it's not fixed today, I will be switching carriers.
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Old June 6th, 2012, 05:13 PM   #54 (permalink)
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Default Mobile Network disconnecting

All,

Yesterday I started having issues with my mobile network disconnecting on its own. Basically, the 3G icon disappears from the status bar, and there is no data connection. I have to manually go into Settings and then turn Mobile network off and then on to force it to connect again. This may or may not be related to the Wifi issue others are reporting. Anyone else having this issue? It has also been documented in the Sprint forums as well as XDA but there does not seem to be a reasonable explanation or solution. Switching from CDMA only to CDMA/LTE (or viceversa) does not fix it. Some suggest it may be tied to Sprint working on the LTE rollout, or even PRL updates (no luck either).

Any thoughts?
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Old June 6th, 2012, 06:46 PM   #55 (permalink)
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Can I get my MSL from sprint over the phone?
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Old June 6th, 2012, 07:43 PM   #56 (permalink)
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Can I get my MSL from sprint over the phone?
Yes, you might need to call a few times to get a friendly rep though

Theres also MSL Reader on the market if your rooted
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Old June 6th, 2012, 08:15 PM   #57 (permalink)
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I just spent 45 minutes on the phone with Sprint. Apparently they are getting a lot of calls with people complaining about data speeds on the 4G LTE.

The Sprint rep tried a bunch of things, but even though I'm showing three bars of signal, I have no Internet. It does work sometimes, just not at my phone or office!

She suggested taking it back to a Sprint store and having them reactivate my OG Evo until this phone gets fixed, either with some kind of software fix, or a new hardware version. She says they are logging all these issues, so they can figure out how to fix it.
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Old June 6th, 2012, 08:59 PM   #58 (permalink)
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Can I get my MSL from sprint over the phone?
Actually you don't need to be rooted or contact Sprint for your MSL. If you go under Settings / About / Phone Identity and at the very bottom, there is a listing for IMSI. Check that number, the last 10 digits, I believe, is your MSL number.

Could a root user please confirm this with MSL checker?

I still haven't rooted mine yet.
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Old June 7th, 2012, 12:45 AM   #59 (permalink)
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So I got this message today at random... 3 times lol.. Has anyone else seen this? I'm guessing this is the whole.. MSL/ reactivation thing? I mean my data speeds aren't horrible.. They probably could be better tho... And call quality is great.. I guess I will get my MSL tomorrow and do it anyways.. Couldn't hurt right?
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Old June 7th, 2012, 02:09 AM   #60 (permalink)
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i got my MSL through CDMA workshop and its not the same digits as the IMSI number. MSL should be 6 digits not 10...


Quote:
Originally Posted by Granite1 View Post
If you go under Settings / About / Phone Identity and at the very bottom, there is a listing for IMSI. Check that number, the last 10 digits, I believe, is your MSL number.
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Old June 7th, 2012, 03:43 AM   #61 (permalink)
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Originally Posted by Granite1 View Post
Actually you don't need to be rooted or contact Sprint for your MSL. If you go under Settings / About / Phone Identity and at the very bottom, there is a listing for IMSI. Check that number, the last 10 digits, I believe, is your MSL number.

Could a root user please confirm this with MSL checker?

I still haven't rooted mine yet.
Come on now Granite, you can use the local root method to root and RUU afterwards and HTC/sprint will never know the difference
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Old June 12th, 2012, 01:43 PM   #62 (permalink)
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Default Intermittent 3G connection- Worse than OGEvo

I had the OGEvo and it was good. I now have the Evo LTE and its faster and better for the most part, but I am having problems keeping a 3g signal. I updated the PRL and sprint reset their data on the their end and also guided me through resetting the data on my phone with combination # numbers. I even switched the phone settings from LTE/CDMA to just CDMA.

Well my 3g is still super slow and the "3G" icon disappears intermittently and I lose my data connection.

Is this a widespread LTE thing or did I just get a bad phone? Whatever the case may be. I am returning/exchanging it.
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Old June 12th, 2012, 01:56 PM   #63 (permalink)
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Call sprint and make sure the towers in your area aren't undergoing maintenance.

I have issues with my speeds caused by tower maintenance and resulting overloaded towers.

Also, make sure your actually in 3g and not 1x
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Old June 12th, 2012, 02:24 PM   #64 (permalink)
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Originally Posted by usadaytrader View Post
I had the OGEvo and it was good. I now have the Evo LTE and its faster and better for the most part, but I am having problems keeping a 3g signal. I updated the PRL and sprint reset their data on the their end and also guided me through resetting the data on my phone with combination # numbers. I even switched the phone settings from LTE/CDMA to just CDMA.

Well my 3g is still super slow and the "3G" icon disappears intermittently and I lose my data connection.

Is this a widespread LTE thing or did I just get a bad phone? Whatever the case may be. I am returning/exchanging it.

It's widespread.

It's the phone.

Sprint's supposedly aware. I'd anticipate the first firmware update for our phones released before the end of July.

Here are a few articles as a reference point. If you're returning the phone simply for an exchange of another LTEvo, I hope it's for another reason besides this...lol

HTC EVO 4G LTE plagues with signal strength issues? | Mobile Bloom News

Sprint Community: Alerted the media about the HTC EVO 4G LTE signal reception issues

HTC EVO 4G LTE Users Having Low Signal Issues
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Old June 12th, 2012, 02:26 PM   #65 (permalink)
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Switch back from CDMA only to CDMA/LTE. Whoever advised you to do that was in error -- the CDMA/LTE mode doesn't consume appreciably more power, but definitely reduces 3G speed.
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Old June 12th, 2012, 02:26 PM   #66 (permalink)
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See also Need help making a decision please

And use Open Signal Maps to see if you're tower hopping or losing signal entirely.
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Old June 12th, 2012, 06:13 PM   #67 (permalink)
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See also Need help making a decision please

And use Open Signal Maps to see if you're tower hopping or losing signal entirely.

I am returning the phone and reactivating the OG EVO4G
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Old June 13th, 2012, 07:30 PM   #68 (permalink)
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Another issue iv been having every few days that just happened again..my signal drops completely off the face of the earth which iv never ever had happen..it doesn't come back unless I completely restart my device! Iv updated profile, prl etc daily and it still happens!! And it shows an x for my signal no signal whatsoever and it happens in areas where iv always lived and been like my house, my work etc...

And iv had 2 other evo's (evo 4g, and evo 3d) and another android device 4 devices total on sprint living in the same area and working at the same area and iv never had any issue signal wise until this device. Anyone else having this issue?


Also I have noticed me, and a friend who also has this device since day 1 when were on WiFi we either lose 100% signal, or we roam? And when we disable WiFi it doesn't bring the signal back...but the roaming signal goes away!? And we lose signal 100% until we reset our devices 100% !!??
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Old June 13th, 2012, 08:00 PM   #69 (permalink)
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Go into your mobile network settings and uncheck the prompts for roaming
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Old June 13th, 2012, 08:18 PM   #70 (permalink)
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I think most of us all have these same issues, I guess this is how the phone is. But do change your roam settings, that will stop the message, but will not stop the phone from roaming. as much as I love this phone, it has major signal issues.
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Old June 13th, 2012, 08:47 PM   #71 (permalink)
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I am curious about this issue. I have to housesit for my dad in a few weeks. Really the only spot I roam of all the places I go. Has anyone heard or used the Wilson Sleek? Saw a commercial the other night and expected the worst. Went to Amazon and it got alot of nice reviews. Just not sure if I want to drop almost $200 for something though.. Sorry if it is kinda off topic, but it would make more sense for me than an airwave would.
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Old June 14th, 2012, 12:50 PM   #72 (permalink)
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Feel free to give these old time-tested Sprint tweaks a shot to see if this helps alleviate reception issues.

It won't hurt your signal anymore than it may already be, and your results may vary.

Mods: Delete if this is a repost w/i this thread please.

##DATA##
MSL

Advanced>EVRC-B (enable):

-Home Orig>EVRC-B
-Roam Orig>EVRC-B

-THEN-
RTSP/HTTP Setting:

-RTSP proxy IP to 0.0.0.0
-RTSP proxy port to 0.
-HTTP proxy IP to 0.0.0.0
-HTTP proxy IP to 0.0.0.0


**EDIT** - Also, go under Data Profile and make 255.255.255.255 your secondary HA rather than your primary, and make your previous secondary your new primary.

Menu>Commit>Reboot
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Old June 14th, 2012, 08:18 PM   #73 (permalink)
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I checked the Sprint coverage map, and it shows the strongest signal where I am spending the summer. Unfortunately, my EVO LTE cannot read maps, and it has 1 - 3 bars when I am in the house! Any ideas? Is it a "bad phone sample"?
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Old June 16th, 2012, 12:48 AM   #74 (permalink)
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So I did a bunch of speed tests last night and they were all over the place. My phone was not moved.

330 kbps download 657 upload 1:27 am
146 down 0 upload 1:25 am
197 down 0 up 1:24 am
491 down 1021 up 1:22 am
251 down 297 up 1:22
192 down 0 up 1:21
168 down -1 up 1:20
546 down -1 up 1:20 am
904 down 349 up 1:56 am


I did these tests with OpenSignalmaps. I was able to do a screen save, but couldn't figure out how to post the screen. It seems very odd to me(not the screen save posting issues,but the signal variations). I'm wondering if my phone is seriously screwed.
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Old June 16th, 2012, 09:48 AM   #75 (permalink)
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Quote:
Originally Posted by ironbrewer View Post
So I did a bunch of speed tests last night and they were all over the place. My phone was not moved.

330 kbps download 657 upload 1:27 am
146 down 0 upload 1:25 am
197 down 0 up 1:24 am
491 down 1021 up 1:22 am
251 down 297 up 1:22
192 down 0 up 1:21
168 down -1 up 1:20
546 down -1 up 1:20 am
904 down 349 up 1:56 am


I did these tests with OpenSignalmaps. I was able to do a screen save, but couldn't figure out how to post the screen. It seems very odd to me(not the screen save posting issues,but the signal variations). I'm wondering if my phone is seriously screwed.
I can't speak much for the phone, but I can say from a PC perspective, you arent going to get the same thing twice or possibly close. Goto Speakeasy.net and run a few speedtests from your PC. They canbe all over the map depending on network traffic. If someone else is using heavy data on that same tower, I would assume your speeds would drop just like if you were downloading huge files on your PC and then run a speedtest. I wouldnt be too concerned, but then again I am more familiar with PC's vs Sprint data usage
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Old June 16th, 2012, 10:18 AM   #76 (permalink)
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I have to believe the sprint network should be robust enough at 1:30 in the morning to give pretty consistent data speeds. It wasn't in the middle of the city where bars are getting out.

And I have yet to get less than 36 mbps second down and 6 mbps up on my pc.
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Old June 16th, 2012, 01:18 PM   #77 (permalink)
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Quote:
Originally Posted by ironbrewer View Post
I did these tests with OpenSignalmaps. I was able to do a screen save, but couldn't figure out how to post the screen. It seems very odd to me(not the screen save posting issues,but the signal variations). I'm wondering if my phone is seriously screwed.
Two ways - post the picture someplace public, like your Flickr account and then link the photo here (choose Actions, show sizes, choose a medium size (it'll be good enough), then right click the Download link, copy link, then in your post choose the tool that looks like a postcard next to the quote tool - paste your url in there.

Other way - hit the advanced button on a post widget, look for the thing that looks like a paper clip, it will bring up a tool to browse your PC for the image. You'll have to save to the PC first, and resize it as required. (NOTE - this tool is out of commission at this moment due to site maintenance we're doing, but will be available again shortly.)
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Old June 17th, 2012, 03:08 PM   #78 (permalink)
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My problems started Friday when I was receiving my texts hours later, took it first to a Sprint store near me and the lady there couldn't figure out what the problem was. After an hour of her trying to fix my phone the 3G service suddenly got disconnected and it wouldn't go back on to 3G, she said to take it to a corporate Sprint store to get an exchange. Needless to say I was pretty pissed.

On Saturday went to the corporate store and told the tech guy my phone was not connecting to 3G. He said they've seen this problem before of reception problems/antenna issues and that I received a bad batch from the first shipment. Anyway he exchanged it for a new EVO LTE instead of a refurbished one. So now I'm on my second EVO, hopefully no problems arise.
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Old June 17th, 2012, 07:34 PM   #79 (permalink)
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What's up everyone.

Mine is 10 days old and the reception issue has been there the entire time for me. It was at first sporadic wifi connections, then 3g issues, then a combination of both, and now I can no longer get on the network at all.

I get something called "data call failure" and "error code 97"

I did a factory reset to no avail...same issue

Mine is going back tomorrow. Gonna try once more with a new model before I jump ship.
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Old June 18th, 2012, 05:51 AM   #80 (permalink)
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Ok guys/gals, I need some testers to confirm something for me. I've run many many test on this for my device and it's been pretty consistent. I tested my speeds with some headphones in and got 1200kbps and then tested without and got 500kbps d/l. So I examined it more in different locations and it seems to be pretty consistent that adding my ear buds to the device increased data speeds. Example, sitting on couch I get 467kbps w/o headphones and a minute later I get 924kbp w/headphones. This would point to a hardware issue, but would like others to try before I pass judgement.
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Old June 18th, 2012, 07:02 AM   #81 (permalink)
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OK so I just did a test for you falcony.

Without headphones

-93 dBm 1.2 Mbps down 414 kbps up
-92 1.1 0.5 Mbps
-90 1.4 0.7
-90 1.1 414 kbps

With headphones
-90 dBm 1.3 Mbps down 0.9 Mbps
-88 1.4 0.9
-90 1.3 0.9
-90 1.3 0.9

These tests were using root metrics, and were all within about 5 minutes at about 05:50 on a Monday morning. This is more what I would expect. They were very consistent. Not sure why the better results with the headphones. Maybe they are helping the Eltevo get a better signal??
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Old June 21st, 2012, 11:21 AM   #82 (permalink)
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I just did a test with open signal and I literally got a 5kbps d/l and -1kbps upload. How the hell do you get a negative upload speed? Oh and the ping was 2078 ms and signal strength was at 75%/-81dbm. Sprint needs to something about this, soon.
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Old June 24th, 2012, 12:13 PM   #83 (permalink)
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Quote:
Originally Posted by pwrmedia View Post
Feel free to give these old time-tested Sprint tweaks a shot to see if this helps alleviate reception issues.

It won't hurt your signal anymore than it may already be, and your results may vary.

Mods: Delete if this is a repost w/i this thread please.

##DATA##
MSL

Advanced>EVRC-B (enable):

-Home Orig>EVRC-B
-Roam Orig>EVRC-B

-THEN-
RTSP/HTTP Setting:

-RTSP proxy IP to 0.0.0.0
-RTSP proxy port to 0.
-HTTP proxy IP to 0.0.0.0
-HTTP proxy IP to 0.0.0.0


**EDIT** - Also, go under Data Profile and make 255.255.255.255 your secondary HA rather than your primary, and make your previous secondary your new primary.

Menu>Commit>Reboot
Made all changes, however, never could get into data profile to change. Tried everything. thanks
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Old June 24th, 2012, 12:20 PM   #84 (permalink)
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Default How to change Data Profile

Made all proxy changes, however, could not find how to access data profile to change primary to secondary HA. Thanks
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Old June 24th, 2012, 02:31 PM   #85 (permalink)
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I just did a test with open signal and I literally got a 5kbps d/l and -1kbps upload. How the hell do you get a negative upload speed? Oh and the ping was 2078 ms and signal strength was at 75%/-81dbm. Sprint needs to something about this, soon.
Have you taken that in to have it checked? Any other news on this?
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Old June 24th, 2012, 02:37 PM   #86 (permalink)
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Made all proxy changes, however, could not find how to access data profile to change primary to secondary HA. Thanks
Those are tried and true tweaks for earlier phones, but changing proxy settings only changes how internet traffic is routed, vocoder settings only affect voice compression (and may not be right for the long run with the tower changes coming up) and the final one may not apply to this phone.

Sorry.
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Old June 25th, 2012, 09:22 AM   #87 (permalink)
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Have you taken that in to have it checked? Any other news on this?
I'm going to chalk it up to maintenance. Today in the exact same spot, I'm getting 1200kbps d/l and 600kps u/l through open signal. The d/l speed gets much higher in speedtest.net's app. Getting around 1800-1900 kbps d/l through speedtest.net.
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Old June 25th, 2012, 12:46 PM   #88 (permalink)
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I exchanged my phone due to all these problems. 3g dropping, wifi dropping, etc.. as 3vodroid mentioned, it happened especially when using facebook. Don't know if the new phone is any different, but hope there's a fix soon.
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Old June 25th, 2012, 01:06 PM   #89 (permalink)
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Ok I faced this issue today. I have always had some issues streaming spotify on my ogevo in certain areas of low reception, but never this bad. It simply was unusable. Furthermore, I faced the same issue where if I was near my wifi, even if it was super low signal, the LTE tries to connect to that instead of using the 3G. So obviously the stream cuts out again.

I literally never had a song stream without cutting out multiple times, and this was in many locations that had worked in the past.

Is there any way to fix this? Do any of the new ROMs released by rooters fix this issue?
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Old June 25th, 2012, 01:27 PM   #90 (permalink)
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Ok I faced this issue today. I have always had some issues streaming spotify on my ogevo in certain areas of low reception, but never this bad. It simply was unusable. Furthermore, I faced the same issue where if I was near my wifi, even if it was super low signal, the LTE tries to connect to that instead of using the 3G. So obviously the stream cuts out again.

I literally never had a song stream without cutting out multiple times, and this was in many locations that had worked in the past.

Is there any way to fix this? Do any of the new ROMs released by rooters fix this issue?
I believe CDMA workshop allows you to change the setttings for wifi scanning and signal connection. I vaguely remember doing that on my EVO 3D, but that might have just been wifi scan.
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Old June 30th, 2012, 01:22 PM   #91 (permalink)
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The only place my OG Evo would roam was my dads house. I am back down here for the week and so far I have 1 to 2 bars where I use to roam. When I would roam my battery would last about 5 minutes down here. So far going strong. I do think I have text delays though even in a good area. Looking forward to that first OTA...

Of course I just had a brief roaming. Maybe I should have gotten the Wilson Sleek to play it safe
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Old July 1st, 2012, 02:10 PM   #92 (permalink)
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Ok so I live in the Santa Monica area and the LTEvo gets AWFUL, AWFUL reception. Phone calls cut in and out, I can barely get navigation to work because the download rate is so bad. Sometimes I can't even send text messages. Thoughts on what to do? I've already updated PRL and Profile (in that order).
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Old July 1st, 2012, 02:53 PM   #93 (permalink)
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Ok so I live in the Santa Monica area and the LTEvo gets AWFUL, AWFUL reception. Phone calls cut in and out, I can barely get navigation to work because the download rate is so bad. Sometimes I can't even send text messages. Thoughts on what to do? I've already updated PRL and Profile (in that order).
Take it in and have Sprint service do an RF test on your phone.

If it's bad RF hardware, no software fix will ever help.
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Old July 1st, 2012, 04:35 PM   #94 (permalink)
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Take it in and have Sprint service do an RF test on your phone.

If it's bad RF hardware, no software fix will ever help.
Thanks EarlyMon, I'm probably just going to be replacing it, as it has some weird pinkish spots underneath the screen. Though I did drop it and leave a very tiny set of scratches on the bottom left of the phone, think Best Buy will give me a hard time with that?
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Old July 2nd, 2012, 12:46 PM   #95 (permalink)
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I do think some people confuse bad reception with a bad network. I wouldn't attribute poor data speeds to reception unless I have another device to perform a proper comparison.

@bupolo, if you didn't get their insurance I'd guess they would give you a hard time in regards to replacing a dropped phone. If you have the insurance I'd guess they'd replace it in accordance to the insurance terms.
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Old July 2nd, 2012, 01:54 PM   #96 (permalink)
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I do think some people confuse bad reception with a bad network. I wouldn't attribute poor data speeds to reception unless I have another device to perform a proper comparison.
I walk to work. One week, using the OG Evo, data was fine on 3G, next week I'm using the LTEvo, and I can barely download one song off youtube while walking to work. It's awful data download/upload rate, and unless Sprint just did something drastic in the past 3 weeks, it's the phone. I can't even get internet connection in some parts of Santa Monica, it's awful.
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Old July 2nd, 2012, 02:38 PM   #97 (permalink)
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I walk to work. One week, using the OG Evo, data was fine on 3G, next week I'm using the LTEvo, and I can barely download one song off youtube while walking to work. It's awful data download/upload rate, and unless Sprint just did something drastic in the past 3 weeks, it's the phone. I can't even get internet connection in some parts of Santa Monica, it's awful.
I hear you, but I've had some issues with data speeds as well. I really do think it's a maintenance issue though. I've tested an EVO 3d, EVO shift and my LTEVO all in the same spots and the results have been similar on all. I think the network is just sucking right now. Until the 15th comes and they flip the LTE/Network vision switch I think the jury is still out on LTEVO reception and data speeds.

As an example last week I did a speed test and got sub 60kbps and then a few days later in the same spot I got above 1mbps. Just an FYI, I called Sprint and requested a credit due to the poor speeds and they obliged.
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Old July 2nd, 2012, 03:10 PM   #98 (permalink)
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I can't even get internet connection in some parts of Santa Monica, it's awful.
While the network all around California there is generally pretty bad all the time I have heard, this might be the source of your current frustration and hopefully future happiness? Maybe this accounts for some of your troubles.
Los Angeles Network Vision/LTE Deployment schedule update - Sprint 4G Rollout Updates

Hopefully their intel proves itself in the long run, since it is the best info we have to go by as Sprint is keeping mum...

Examine all avenues though. Hit up Sprint for an RF test, and ask around the store about local network troubles or tower enhancements because on the off chance, some associate might have some info.
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Old July 3rd, 2012, 04:34 PM   #99 (permalink)
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While the network all around California there is generally pretty bad all the time I have heard, this might be the source of your current frustration and hopefully future happiness? Maybe this accounts for some of your troubles.
Los Angeles Network Vision/LTE Deployment schedule update - Sprint 4G Rollout Updates

Hopefully their intel proves itself in the long run, since it is the best info we have to go by as Sprint is keeping mum...

Examine all avenues though. Hit up Sprint for an RF test, and ask around the store about local network troubles or tower enhancements because on the off chance, some associate might have some info.
Thanks, I think I will try that if I'm unable to return my phone. I've been following that site, last I recall I thought it was at like 6% completion (back in mid-June) and wasn't rolling out until October (for the LA area)?
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Old July 3rd, 2012, 05:38 PM   #100 (permalink)
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I hear you, but I've had some issues with data speeds as well. I really do think it's a maintenance issue though. I've tested an EVO 3d, EVO shift and my LTEVO all in the same spots and the results have been similar on all. I think the network is just sucking right now. Until the 15th comes and they flip the LTE/Network vision switch I think the jury is still out on LTEVO reception and data speeds.

As an example last week I did a speed test and got sub 60kbps and then a few days later in the same spot I got above 1mbps. Just an FYI, I called Sprint and requested a credit due to the poor speeds and they obliged.
I really think it's something going on with the network, whether it's maintenance or upgrades or whatever... I talked to my brother yesterday who has a GS2 on Sprint and he complained of missing calls & they go direct to voicemail... and I talked to my daughter today who has an iphone on Sprint and she's been having texts not send or take forever sometimes, been missing calls, & intermittently losing her internet connection. After talking with her I called Sprint and their outgoing first message basically says they're having issues and are trying to fix them. It's not a huge sample base but it sure sounds like a network issue to me since it's affecting multiple phones.
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The HTC EVO 4G LTE is Sprint's version of the HTC One X. It comes with all the same specs, except for the processor, internal storage and radios (includes LTE). And aesthetics are also significantly different. While many users have complaine... Read More

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