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Old July 3rd, 2012, 11:07 PM   #101 (permalink)
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We have a pop up that "pops up" on our pc's daily telling us that LTE users are going to have issues ...it has not gone away.

I forget what they call it but any sprint store can access a map of your area and see towers that are having issues/being upgraded, as well as the customer care tech line. We are not supposed to show you this map

it does exist though

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Old July 5th, 2012, 02:44 PM   #102 (permalink)
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We have a pop up that "pops up" on our pc's daily telling us that LTE users are going to have issues ...it has not gone away.

I forget what they call it but any sprint store can access a map of your area and see towers that are having issues/being upgraded, as well as the customer care tech line. We are not supposed to show you this map

it does exist though
But if none see it, does it truly exist??
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Old July 5th, 2012, 03:12 PM   #103 (permalink)
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But if no one sees it, does it truly exist??
Button, Button, who's got the button?
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Old July 5th, 2012, 03:43 PM   #104 (permalink)
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I just asked for comparative signal tests on another thread. I hope some of you in this thread can weigh in on that thread also. Proof EVO 4G LTE can get good signal
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Old July 7th, 2012, 04:46 AM   #105 (permalink)
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I just asked for comparative signal tests on another thread. I hope some of you in this thread can weigh in on that thread also. Proof EVO 4G LTE can get good signal
In addition to testing mine I have access to about 5 that I can do a side by side on and look for consistency ..Might be a couple of weeks though.
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Old July 7th, 2012, 08:14 AM   #106 (permalink)
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I checked the Sprint coverage map, and it shows the strongest signal where I am spending the summer. Unfortunately, my EVO LTE cannot read maps, and it has 1 - 3 bars when I am in the house! Any ideas? Is it a "bad phone sample"?

I usually get only 3 bars and terrible 3g at home as well. I think it depends where you live. I was getting only 3 bars on my OGEvo as well and barely a Wimax signal (same thing when I was on ATT and had an IPhone). I live right outside Chicago in a pretty dense area with a lot of apartments and condos so it's probably due to that.

At work (further out in the western 'burbs of Chicago) I get excellent coverage and fairly fast 3g speeds (about 1.5 mbps average). So I think the area where you live/work coupled with some possible hardware issues is the problem.
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Old July 8th, 2012, 09:25 PM   #107 (permalink)
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EarlyMon, I took my 1st EVO 4G LTE in yesterday to the main service center at the Campus Store at Sprint headquarters here in Kansas City area. The Asst Mgr, Alex Walter, insisted that there is no way to check the RF on the LTE phones right now, and he checked with other technicians on the phone to confirm. He said there are no Sprint locations in the country that can check RF on the EVO LTE until some updates to their testing equipment are rolled out. Not sure I believe him, but he and all his tech crew were very insistent that it simply isn't an option anywhere in the country. Where exactly are you getting RF tests done on EVO LTEs?

They gave me a new EVO 4G LTE but I still am seeing horrendously low speed and terrible signal reception. Speedtests for past days on both phones have ranged primarily from 26k to 150k, with occasional bursts all the way to a whopping 350k. That's small k, as in barely better than dialup! And I continue to have signal drops while others at the same location are having no probs on their phones. I seldom if ever had signal issues on my old phone. I can't risk being stuck with a phone this completely unusable so am returning it tomorrow. Nice it's working for some, but if you travel much I'd be worried. I'd love the phone if it would just work as it should. Sad.
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Old July 8th, 2012, 10:06 PM   #108 (permalink)
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Sprint has a standard "box test" according to Tier 3 support that can test 3G and GPS on any phone. SamuraiBigEd had that done.

Don't doubt that perhaps testing LTE is an issue today but your issues don't rise to that.

Make sure to do a PRL then Profile update.

I certainly hope that they didn't hand you someone else's problem phone or a phone from the same possibly problematic production run.
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Old July 9th, 2012, 12:51 AM   #109 (permalink)
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Here are my results in Somers Point, new jersey. 08244

Possibly I should add I am about 45-60 mins away from Philadelphia pa.. I am new to these tests but I'm learning quick
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Old July 9th, 2012, 01:34 AM   #110 (permalink)
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From "open signal maps". And I'll be honest I don't exactly know what it all means... Do I want more or less pings? And I'm guessing it would be ideal to be connected to one tower opposed to 5? And I will be honest when I say.. The signal I receive at home definitely out does most signal I will have all day.. Driving to work.. At work.. Wawa near work.... In my area the phrase "hit or miss". Really does come to mind. I really hope being so close to Atlantic city helps my chance of being part of sprints network vision early on.. I'd love to just be able to watch a YouTube video at a whim.. And not have to be worried about videos taking forever and being embarrassed by friends who have at&t or Verizon at work. For some reason Web pages load super fast for me..facebook/twitter/instagram are acceptable at best, streaming videos is another story lol.. Verizon/at&t seem to have great signal anywhere in my area... But I'm pretty sure at&t has 4g in my area and I'm positive that Verizon has their 4g LTE in my area.. Which isn't very impressive on my girlfriends stratosphere I may add...


P. S.. For that speed test I had wifi off.. And for the general information I had wifi mode off via the open signal maps app... So the 3g stats are accurate
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Old July 10th, 2012, 01:42 PM   #111 (permalink)
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I have had issues lately with people (the gf )calling my phone and then complaining that they've tried calling 3 times in a row and it kept going straight to voicemail. The phone wasn't off during this time and I wasn't using it at all. I've also intermittently had issues with texts coming in a few hours late.


So I decided to take the advice that I'd seen here and went to the Sprint Repair center and asked that they do an RF test. The representative went over to the service desk and asked if it was possible, and she told me the phone was too new to have the RF test in the system.

Was I just flat out lied to or this is possible? I thought I'd seen some of you guys have this done?

She chalked it up to network issues, which is what I thought it was to begin with but I wanted to be sure.
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Old July 10th, 2012, 03:07 PM   #112 (permalink)
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I think that they don't have an RF test for the LTE portion, but I think the box test (3G, GPS) is a standard and others have had that done.

Will let Mr. Ed say if I'm wrong.
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Old July 10th, 2012, 10:35 PM   #113 (permalink)
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I think that they don't have an RF test for the LTE portion, but I think the box test (3G, GPS) is a standard and others have had that done.

Will let Mr. Ed say if I'm wrong.
..you are correct sir
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Old July 10th, 2012, 10:37 PM   #114 (permalink)
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From "open signal maps". And I'll be honest I don't exactly know what it all means... Do I want more or less pings? And I'm guessing it would be ideal to be connected to one tower opposed to 5? And I will be honest when I say.. The signal I receive at home definitely out does most signal I will have all day.. Driving to work.. At work.. Wawa near work.... In my area the phrase "hit or miss". Really does come to mind. I really hope being so close to Atlantic city helps my chance of being part of sprints network vision early on.. I'd love to just be able to watch a YouTube video at a whim.. And not have to be worried about videos taking forever and being embarrassed by friends who have at&t or Verizon at work. For some reason Web pages load super fast for me..facebook/twitter/instagram are acceptable at best, streaming videos is another story lol.. Verizon/at&t seem to have great signal anywhere in my area... But I'm pretty sure at&t has 4g in my area and I'm positive that Verizon has their 4g LTE in my area.. Which isn't very impressive on my girlfriends stratosphere I may add...


P. S.. For that speed test I had wifi off.. And for the general information I had wifi mode off via the open signal maps app... So the 3g stats are accurate

interesting..on mine it draws a line to the tower location it is connected to.

It generates the locations based on people using the app...so there may be no one in your area using it. (thus no tower location data)
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Old July 10th, 2012, 10:42 PM   #115 (permalink)
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BTW...(sorry if already mentioned)


check a couple of settings for me

1. menu.settings.mobile network mode. Run a day on LTE/CDMA if you are not already. If you are on LTE/CDMA run a day on CDMA only

2. same menu...Roaming.. change it from automatic to Sprint only or vise versa

These are two settings I am playing with right now ...there are claims the phone will work better on CDMA only and Sprint only settings


UNTESTED, proceed with caution, could cause phone to constantly roam
http://forum.xda-developers.com/showthread.php?t=1673196
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Old July 10th, 2012, 10:59 PM   #116 (permalink)
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interesting..on mine it draws a line to the tower location it is connected to.

It generates the locations based on people using the app...so there may be no one in your area using it. (thus no tower location data)
That picture is from tapping an entry on the cells summary page, the line is drawn on the maps page.

Thanks for the earlier backup to my statement, will hang a formal thanks when at a full browser.
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Old July 11th, 2012, 11:57 AM   #117 (permalink)
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I think that they don't have an RF test for the LTE portion, but I think the box test (3G, GPS) is a standard and others have had that done.

Will let Mr. Ed say if I'm wrong.
Thanks guys.

Last question... I know it would be best to completely unroot, but I'd rather not because of the iffy-ness of LazyPanda for some users & getting soft bricks.

Would putting the stock unrooted ROM & stock recovery on the device be enough or do they need a completely stock bootloader for the tests to be run?

I used Regawmods bootloader customizer to show ***Locked*** and S-ON
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Old July 11th, 2012, 06:43 PM   #118 (permalink)
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Thanks guys.

Last question... I know it would be best to completely unroot, but I'd rather not because of the iffy-ness of LazyPanda for some users & getting soft bricks.

Would putting the stock unrooted ROM & stock recovery on the device be enough or do they need a completely stock bootloader for the tests to be run?

I used Regawmods bootloader customizer to show ***Locked*** and S-ON

For the record...I was going through policy and procedures today...a rooted phone is not grounds to deny TEP service on a device ...

they are to note the account if the in store TESTS show that the phone may be rooted, fix the issue by replacement, software re-install/reset, and to explain all of the issue rooting "could" cause to the customer.

My techs look for SU...they claim they deny helping people who try and lie/hide root but help and teach those who are up front about it.

(I plan on going over the policy with them when I am back in my store)
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Old July 11th, 2012, 06:51 PM   #119 (permalink)
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Thanks, I'm not worried about them finding out if I'm rooted, but wanted to make sure any tests they were running didn't need the stock hboot.
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Old July 11th, 2012, 11:17 PM   #120 (permalink)
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Thanks, I'm not worried about them finding out if I'm rooted, but wanted to make sure any tests they were running didn't need the stock hboot.
I have never seen them go into hboot...but that doesn't mean they won't

from what I have seen neither slate nor the rf test use anything in hboot
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Old July 12th, 2012, 01:38 PM   #121 (permalink)
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I always have weak signal lately at my house on my og never and when I first got this phone it was koo to


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Old July 13th, 2012, 12:01 AM   #122 (permalink)
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BTW...(sorry if already mentioned)


check a couple of settings for me

1. menu.settings.mobile network mode. Run a day on LTE/CDMA if you are not already. If you are on LTE/CDMA run a day on CDMA only

2. same menu...Roaming.. change it from automatic to Sprint only or vise versa

These are two settings I am playing with right now ...there are claims the phone will work better on CDMA only and Sprint only settings


UNTESTED, proceed with caution, could cause phone to constantly roam
**BOOST YOUR SIGNAL STRENGTH** [YMMV] bar = ucwords - xda-developers

I put mine back on auto and LTE/CDMA

i couldn't hold a data connection otherwise
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Old July 13th, 2012, 03:12 AM   #123 (permalink)
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I just missed a bunch of calls, texts and a voicemail, causing that person to get angry. This is really bad. I sort of suspect that in my case, the phone is roaming too aggressively and when it is roaming, it does not pass data, calls or anything very well. I have just set it to sprint only to see if that helps.
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Old July 13th, 2012, 02:00 PM   #124 (permalink)
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I put mine back on auto and LTE/CDMA

i couldn't hold a data connection otherwise
Same here... I figured I would try cdma only bc of the suggestions for battery life... But when I did my data connection was almost not even there... Put it back on lte/cdma and good to go
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Old July 13th, 2012, 02:01 PM   #125 (permalink)
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I just missed a bunch of calls, texts and a voicemail, causing that person to get angry. This is really bad. I sort of suspect that in my case, the phone is roaming too aggressively and when it is roaming, it does not pass data, calls or anything very well. I have just set it to sprint only to see if that helps.
Your not by any chance on the east coast are you?
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Old July 13th, 2012, 02:06 PM   #126 (permalink)
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I've been suffering with the missed calls thing since late June. I called Sprint and they said the tower I usually connect to is undergoing repairs/upgrades (In Berwyn, Il. off Cermak Rd. just outside Chicago).

No ETA on when the repairs will be done though. On the bright side they did issue me a $33.00 credit on my bill.
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Old July 13th, 2012, 03:09 PM   #127 (permalink)
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Your not by any chance on the east coast are you?
Nope, Hawaii
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Old July 13th, 2012, 03:37 PM   #128 (permalink)
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Nope, Hawaii
Well my suggestion is out of the question then! Haha
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Old July 15th, 2012, 02:27 PM   #129 (permalink)
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After having my phone replaced about two weeks ago and getting the OTA update I am still having issues that I think I should not have.

I have been on the road staying at a hotel that provides free wifi. Before accessing the network, one needs to enter a key into the first webpage that shows up.

So, I get back from work and get on the hotel wifi. At the same time I also have about 58% signal strength from 3G.

At one point or another the internet connection times out at the hotel but I am still connected to the wifi network.
When that happens (I never know what) I have absolutely ZERO data connectivity on my phone, even though I have good 3G signal.

emails don't come in, heytell and whatsapp messages don't come in at all. Facebook doesn't connect, nor do any other apps that require a data connection. I do get text messages and phone calls however.

In order to get data back, I have to turn off wifi. At that point 3G kicks in again and I get a bunch of messages that have accumulated since I lost internet connectivity through the wifi network.

The same thing happens when I connect to any other wifi network and leave that network. The phone seems to keep looking for the wifi signal and refuses to switch to 3G when there isn't a wifi anymore.

I had NEVER experienced anything like this with my OG Evo or any other phone.

They can't expect me to constantly monitor my wifi connection and turn it off or on.

I contacted HTC about this but after several swift replies from them they escalated the issue but I haven't heard from them ever since.

This is the second phone that I got that does this and I don't think I am alone with this issue.
I tried all those settings that are posted around here but I seriously need the setting that says " Use ANY data connection available, NOT just wifi"

I'm open to try any suggestions.

-Frustrated in data twilight zone
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Old July 16th, 2012, 07:05 PM   #130 (permalink)
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Confused Calls dropping all time"

I was wondering if anyone else is getting this. While one a call my calls drop. Also before I call I will get just a busy tone even thou I can call phone nest to me it will get busy tone. I know sprint is updating there network and I have updated my prl and profile everyday. Is anyone else getting this? This just started happening like last month.
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Old July 17th, 2012, 09:14 PM   #131 (permalink)
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Default Dropping Internet

My phone has started to drop the mobile network. Even when I have full bars 50% of the time I have no Internet. I live in a 4g lte area, so I don't think it's a signal issue. My wife's galaxy s2 gets 4g just fine when they are side be side. I have tried stock and custom roms with no luck. Is there a known fix? Is this something that all 4g lte phones do right now? I will ebay this phone and buy a gs3 if that would help.
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Old July 17th, 2012, 09:26 PM   #132 (permalink)
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how do you know for certain its not related to the signal? you can still get signal quality issues even with full strength.

could be related to growing pains with the LTE network--which is still a work in progress country - wide.

Turkey,
contact sprint, give them your zip code and see if there are any signal issues in your area. Taking the phone into a corporate service center so they can test the radio is also a good idea.

if you are rooted, then you could have other issues related to the ROM. You may want to post this in the rooting section as well.
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Old July 17th, 2012, 11:26 PM   #133 (permalink)
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how do you know for certain its not related to the signal? you can still get signal quality issues even with full strength.

could be related to growing pains with the LTE network--which is still a work in progress country - wide.

Turkey,
contact sprint, give them your zip code and see if there are any signal issues in your area. Taking the phone into a corporate service center so they can test the radio is also a good idea.

if you are rooted, then you could have other issues related to the ROM. You may want to post this in the rooting section as well.
I pretty sure its not a signal issue because my wife can have her gs2 inches away from mine and have her 3G and 4g working. I've done every update, have tried unrooting, stock rom, custom rom nothing works. Plus I can be sitting still and have blazing fast 4g lte, then nothing no lte no 3G, my browser tells me to connect to the Internet. If I wait ten minutes and switch back and forth between CDMA and lte in the options it will return and work great for 30 minutes.

It gets really annoying on my hour commute when I can't listen to pandora or podcast. Especially when i know its not the network since when I have the wife with me her phone works great.
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Old July 18th, 2012, 03:02 AM   #134 (permalink)
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@turkey,

Ok, I wont argue with you, but your concern deals with signal reception and overall signal strength, signal to noise ratio, etc etc.

If you feel your handset is not up to snuff, take it to a corporate store, have them test it and confirm.

I understand your concern, as I would want my 200 dollar gadget to work as it should also, but there is not much any of us can do to troubleshoot over the internet. Let Sprint smoke it over and see what they say. Again LTE is being rolled out and it is having issues with 3G as well.
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Old July 18th, 2012, 05:46 PM   #135 (permalink)
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Update if anyone cares. After taking it back to the sprint store the rep told me his does the same thing. I now have a Gs3 and have experienced no problems with the 4g lte or any mobile internet. Sucks though because the evo had better call quality and was probably a better phone for my needs.
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Old July 18th, 2012, 06:05 PM   #136 (permalink)
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Yeah I was downloading Pandora to my phone at home using 3G and it took 15 minutes! Was just shaking my head...(SIGH).
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Old July 18th, 2012, 06:18 PM   #137 (permalink)
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Update if anyone cares. After taking it back to the sprint store the rep told me his does the same thing. I now have a Gs3 and have experienced no problems with the 4g lte or any mobile internet. Sucks though because the evo had better call quality and was probably a better phone for my needs.
Just because the sprint store rep is having the same problem doesn't mean that's normal behavior. I'm no expert on these things but it seems like it has to be either a signal issue or a network issue in your area, since this isn't happening to everyone that tells me it's not the phone - generally speaking. Or maybe it was THAT phone but it's definitely not all of them.
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Old July 18th, 2012, 06:44 PM   #138 (permalink)
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I don't know, but everyone saying its a network issue is wrong. The new gs3 never loses the 3G or 4g signal, and my wife's sg2 is the same. It might have been a bad batch of evos, but I have seen two now in person that drop the mobile network for minutes at a time. Funny thing is when my Internet was down his was up.
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Old July 18th, 2012, 10:52 PM   #139 (permalink)
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I don't know, but everyone saying its a network issue is wrong. The new gs3 never loses the 3G or 4g signal, and my wife's sg2 is the same. It might have been a bad batch of evos, but I have seen two now in person that drop the mobile network for minutes at a time. Funny thing is when my Internet was down his was up.
In my area it has been confirmed as a network issue. I can't say that there are "bad evo's" but I am pretty sure we have replaced one or two

I am going to do some more testing side by side next week...but so far I have compared my own evo lte side by side with our two gs3's and my own lg viper and none connect in trouble areas

the gs3 is a great phone. we already have a skyrocket and note on att so I had to pick something else haha
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Old July 26th, 2012, 11:02 PM   #140 (permalink)
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Default Network is turned on in settings but...

My phone isn't connecting to either 3g or 4g here where I live...4g it's fine if i don't get connected since I know they're barely starting to roll out, but why isn't my 3g working? I'm in the sacramento area.
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Old July 26th, 2012, 11:06 PM   #141 (permalink)
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Try a 10 second hold-down on the power button, equivalent to a battery pull - could just be a stuck bit in memory, that would fix it.

No guarantees, worth a try, won't lose any data.
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Old July 26th, 2012, 11:09 PM   #142 (permalink)
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Try a 10 second hold-down on the power button, equivalent to a battery pull - could just be a stuck bit in memory, that would fix it.

No guarantees, worth a try, won't lose any data.
that must've been it, it's working now, thanks.
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Old July 30th, 2012, 08:12 AM   #143 (permalink)
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What I am finding is the phone does not transition between network types like it should. More to come


Could that explain why I have almost no luck with roaming? Voice and texting goes dead when the little triangle shows.
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Old August 4th, 2012, 06:26 PM   #144 (permalink)
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Hope I am not hijacking a thread here but this is related. I am having issues with reception and I want to call Sprint customer service. Can they tell if I am rooted if the phone says "tampered" after my root. I am not unlocked or s-off or custom ROM'd (yet...).
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Old August 4th, 2012, 07:33 PM   #145 (permalink)
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No, they can't detect that.

If you think that you may have a bad phone, have a Sprint corporate store with a repair center perform an RF test on your phone first.
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Old August 4th, 2012, 08:22 PM   #146 (permalink)
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Ok. I have been following this thread and I will try that. Thought I would call customer service and see if they could just do a new initialization or restart (or whatever) or go to a store for an RF test. I know they can't test 4G yet but I am roaming off and on and have text msgs kicked back here at home where my OG Evo never had a problem. In fact, I still have it and it gets great reception but my LTEvo isn't.

I have OpenSignalMaps but it apparently freezes up and I can't understand the units and terminology it uses anyway (rssi and asu and CID??). I get 3 to 4 bars at the top but the overview doesn't show any signal strength at all. I don't know if I have an app problem or a radio problem.
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Old August 4th, 2012, 08:23 PM   #147 (permalink)
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Call and make sure towers in your area aren't under maintenance as well..

I had problems with terrible speeds and texts not sending/receiving late and they all disappeared after my move.
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Old August 5th, 2012, 03:33 PM   #148 (permalink)
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Default New phone on it's way

I too had been having the 3G connection issues that are the same as the other's who posted here. After two very long tedious calls to Sprint CS; and after doing all of the stuff they have you do (up to and short of a factory reset) and ending up not being abel to get ANY signal with a Mobile Network status of "Disconnected" for two days, I went to my local Sprint Store that has a repair center. They tried a bunch of stuff; did a factory reset, the tech in the repair center back room hooked it up to whatever they hook it up to, and the CS person came out and ordered me a new phone. It'll be at my house in two days. I tried to get what was wrong with my phone out of the guy but he would only say that it was being replaced.

I sort of felt all along it was the phone; the Sprint support people on the phone were all over the "it's the towers" deal but I was just not buying it. I live in a Columbus, OH suburb very close to the Sprint store I visited. One of the first things I asked is if there were a lot of people coming in complaining about 3G signal issues. A big "nope" to that. It's got to be something wrong with the radio in the phone. Anyway, my fingers are crossed that the replacement, which I was told would be a new, not refurbished one, works as expected.
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Old August 6th, 2012, 12:59 PM   #149 (permalink)
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My area is only 3g.

When I have been doing open signal tests, my phone has constantly been getting faster upload speeds than download speeds. Last night my tests were pretty normal for my phone.

upload at 1.4 mbps

download at 0.34 mbps

This seems really weird to me.

Does this indicate a problem. I wish the speeds were reversed.
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Old August 6th, 2012, 02:38 PM   #150 (permalink)
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Went to the Sprint Store this morning and ended up talking to the store manager since the tech guy was busy with another customer. He verified my phone worked ok just standing there and it actually got a great 4G signal and was VERY responsive.

He said some others had complained from 'up north' where I live (about 5 miles north of the store - Cypress (Houston), TX). He said they were installing LTE in the towers up there working their way south. I said why would my 3G performance suffer if they are installing LTE?? He said they are doing hardware and software mods to install LTE, make some software changes to 3G, and remove the Nextel stuff all at the same time. So that's why a tower could be out of commission for a while. For me that while has been about 3 weeks since I got my new phone.

I was thinking I might find that damn tower near me and stop by sometime when a truck was parked there and go talk to the guy. Might do that...
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The HTC EVO 4G LTE is Sprint's version of the HTC One X. It comes with all the same specs, except for the processor, internal storage and radios (includes LTE). And aesthetics are also significantly different. While many users have complaine... Read More

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