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Old August 6th, 2012, 04:45 PM   #151 (permalink)
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Just depends on how far along they are in the upgrade. Once the new hardware is installed there is not much need for someone to be on site. Everything is tweaked remotely afterwards.

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Old August 6th, 2012, 05:25 PM   #152 (permalink)
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Originally Posted by jerrym100 View Post
Went to the Sprint Store this morning and ended up talking to the store manager since the tech guy was busy with another customer. He verified my phone worked ok just standing there and it actually got a great 4G signal and was VERY responsive.

He said some others had complained from 'up north' where I live (about 5 miles north of the store - Cypress (Houston), TX). He said they were installing LTE in the towers up there working their way south. I said why would my 3G performance suffer if they are installing LTE?? He said they are doing hardware and software mods to install LTE, make some software changes to 3G, and remove the Nextel stuff all at the same time. So that's why a tower could be out of commission for a while. For me that while has been about 3 weeks since I got my new phone.

I was thinking I might find that damn tower near me and stop by sometime when a truck was parked there and go talk to the guy. Might do that...
Its very easy to find towers using opensignal maps.

No guarantees anyone will be there though
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Old August 6th, 2012, 08:07 PM   #153 (permalink)
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Its very easy to find towers using opensignal maps.

No guarantees anyone will be there though
Another word of caution...I was checking on a nearby tower and a neighbor approached me yelling and screaming, gun in hand.

Rolling up on a tower is not advisable. There is still quite a bot of copper theft going on and carriers typically rent the land the tower is on, so you could be trespassing.

I was fortunate to have sprint identification and clothing.
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Old August 6th, 2012, 08:14 PM   #154 (permalink)
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Another word of caution...I was checking on a nearby tower and a neighbor approached me yelling and screaming, gun in hand.

Rolling up on a tower is not advisable. There is still quite a bot of copper theft going on and carriers typically rent the land the tower is on, so you could be trespassing.

I was fortunate to have sprint identification and clothing.
That is honestly disturbing.
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Old August 10th, 2012, 01:34 PM   #155 (permalink)
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Well I finally went in and got an RF test today after I had issues with not being able to send or recieve calls and text for about a 45 minute window yesterday. Full bars, wouldnt send or recieve until after I did a profile update.

Took the phone in rooted, custom recovery, running viper 4g, told them the phone was rooted and I only wanted a test of the hardware.

Phone passed with flying colors.

Still not sure whats causing my phone to seemingly lose track of the network randomly until I do a profile update
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Old August 12th, 2012, 06:36 PM   #156 (permalink)
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Default Poor Signal in "Excellent Sprint Signal Area"

The Sprint signal maps indicate that I am in their "Strongest" signal area. My LTEvo, however, cannot read maps. In my FRAME (no concrete or steel frame) I go from 0-2 bars to roaming. I went outside, and I have 2 bars. This is consistent.

Sprint 'Refreshed' my phone, but nothing changed!

Do I have a defective phone?
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Old August 13th, 2012, 05:07 PM   #157 (permalink)
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Spoke with 'Technical Support' who told me that tower"s" are being worked on but no estimated time for return to service. The person was VERY helpful, and at least gave me explanation. (also said there were multiple complaints in this area recently.) When I contacted customer support via e-mail, however, the person sent me a message that steel and concrete structures interfere with service despite the fact that I had said that i was in a 'frame house'. [Oh well, I guess they do not always read the incoming messages, and scripts are used to reply whether or not relevant!!]

Seems that the various support services need to get on the same page!
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Old August 21st, 2012, 09:12 AM   #158 (permalink)
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Default Signal Troubles

I have an EVO 4g LTE and it sometimes it goes through and hits full signal (where it should not) then goes to no signal and then full. At either point I'm unable to make out bound calls or send messages. Anyone know about this or point me to somewhere that can help?

I've updated PRL and Profile and rebooted.

The place I'm at usually has a midling signal strength.


I've been told that there is a tower being worked on in my area.
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Old August 21st, 2012, 11:00 AM   #159 (permalink)
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Originally Posted by Dawlben View Post
I have an EVO 4g LTE and it sometimes it goes through and hits full signal (where it should not) then goes to no signal and then full. At either point I'm unable to make out bound calls or send messages. Anyone know about this or point me to somewhere that can help?

I've updated PRL and Profile and rebooted.

The place I'm at usually has a midling signal strength.


I've been told that there is a tower being worked on in my area.
Apparently there are towers being worked on in all of our areas
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Old August 23rd, 2012, 07:27 PM   #160 (permalink)
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Has anyone noticed an improvement in reception and/or connection reliability, both data and voice/text, with a factory reset? Considering it, after some frustrating days recently.
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Old August 23rd, 2012, 08:42 PM   #161 (permalink)
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Was told a few weeks ago that they were working on towers in my area - have 1-2 bars although the service maps indicate the strongest signal. Still only 1-2 bars - Oh well, such is service.....
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Old August 23rd, 2012, 08:59 PM   #162 (permalink)
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My Evo always shows 1-2 bars, no matter what. With my previous phone, the Photon, i was full bars at home, 1 or 2 at work. Now its always 1-2, yet I have never dropped a call. I just assume that the signal strength meter sucks.
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Old October 1st, 2012, 12:08 AM   #163 (permalink)
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Default EVO LTE- Poor Reception

Hi, all-

I've had my EVO LTE for a few weeks and just discovered that in a few rural spots where I get zero cell signal, my family all get two to five bars.

The other phones are a Viper, Galaxy II and iPhone 4Gs.

All are on Sprint.

Google pulls up a few hits for the WiFi antenna, but I haven't seen anything regarding poor cell reception on the EVO LTE.

I'm thinking I need to stop by the Sprint store tomorrow to see about a new phone, but I thought I would ask here first to see if anyone has a suggestion or information that I haven't seen.

Best,

Chris
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Old October 1st, 2012, 08:37 AM   #164 (permalink)
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Kickaha..

try upgrading your "Profile" and your "PRL"
this can be found from the homescreen... Menu...Settings..System Update...
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Old October 1st, 2012, 12:58 PM   #165 (permalink)
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Also guys, check your back upper panel, my wife recently had trouble with frequent "GPS signal lost" and it turned out her back panel wasn't fully seated. I think there are lots of antennas that can benefit from a nice solidly seated back panel, or maybe also check for lint or other debris blocking the contacts between back panel and the pickups in the phone.
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Old October 9th, 2012, 06:33 PM   #166 (permalink)
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Default how to get sprint htc evo 4g lte using verizon towers??

so I just moved to a place where sprint doesnt have 4g service and I know that verizon has 4g service in this area is there anyway i can make my sprint htc evo 4g lte to use the verizon towers so i can have 4g again :/ please help!
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Old October 9th, 2012, 07:09 PM   #167 (permalink)
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I ran the Update profile option and Update PRL option, with no change.

Then a Sprint rep suggested I check for HTC software updates, which I did and sure enough there was a 174Mb download available, which I installed.

Then I reran the Update profile option and Update PRL option and both indicated an update had been installed.

But I'm still not getting a signal in this location.

At this point I'm ready to take it the Sprint store so they can test it in an RF box.

I did check the map and it indicates our tower is going to be upgraded in the next 6 months, which I can imagine would help, but I'm still concerned that every other Sprint phone in the family works, but mine....
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Old October 10th, 2012, 03:44 PM   #168 (permalink)
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how do you check to see if your in LTE coverage? supposedly my area is all orange for LTE, but i never get LTE... i barely even get coverage at work.. and have to keep sending text over and over.. czu they never send.
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Old November 3rd, 2012, 12:57 PM   #169 (permalink)
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I was considering upgrading to this phone until I started reading about the reception problems. I have seen any recent posts.
Has this problem been fixed?
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Old November 3rd, 2012, 01:29 PM   #170 (permalink)
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I've noticed Most reception issues are network related and not really the device. Just growing pains with the new network rollout. The new radios seemed to help many
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Old November 3rd, 2012, 01:57 PM   #171 (permalink)
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I am currently using the og Evo 4g at work in my office which is in a metal building. I am able to use it as a hotspot but it only gets 3g reception which gets slow sometimes.

So with the new Evo 4g LTE I'm just wondering if I would get better reception or worse? Is this all dependent if they have LTE service around LAX where I work?
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Old November 4th, 2012, 09:27 PM   #172 (permalink)
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Quote:
Originally Posted by geneva54 View Post
I am currently using the og Evo 4g at work in my office which is in a metal building. I am able to use it as a hotspot but it only gets 3g reception which gets slow sometimes.

So with the new Evo 4g LTE I'm just wondering if I would get better reception or worse? Is this all dependent if they have LTE service around LAX where I work?
You will probably get similar results with the evo lte, I have way better service with my evo lte than with my 3vo. So of anything you should see an improvement.

But of course if you are lucky enough to have 4glte in your area then that is something the OG EVO simply can't compete with. I work In a metal building as well.. And me and all of my coworkers(all different carriers) get similar results. Crappy signal. In my area verizon is the best. 4glte everywhere. Sprint is the most reliable In my area. But network speeds aren't as good as verizon. ( no wimax/4glte) But in the building Noone gets good service at all. So bottom line I lt really all depends on your network where you are.
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Old March 11th, 2013, 10:48 AM   #173 (permalink)
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Default signal reception concerns on my LTEVO?

Guess it wasn't important
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Old March 11th, 2013, 12:10 PM   #174 (permalink)
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Default Re: Wifes S3 has better signal than my LTEVO?

In the newer phones samsung improved a lot in they radios
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Old April 28th, 2013, 06:38 PM   #175 (permalink)
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Default No Data Connection

It seems that after attempting to update my profile, I've completely lost my data connection. Was on the phone with Sprint for over an hour, and he didn't help and hasn't called back as he promised he would so he could check on things. WiFi works fine...Any help would be greatly appreciated.
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Old April 28th, 2013, 07:02 PM   #176 (permalink)
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well call back and speak to level II support. don't use your mobile phone if possible.

could be a temp issue in your area or could be a tangled profile update.

curious, what made you want to update your profile?
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Old April 29th, 2013, 07:32 AM   #177 (permalink)
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Quote:
Originally Posted by marctronixx View Post
well call back and speak to level II support. don't use your mobile phone if possible.

could be a temp issue in your area or could be a tangled profile update.

curious, what made you want to update your profile?
Been having trouble with connection, so I thought I'd try to update it. Was on the phone with someone else from Sprint and couldn't get it to connect. No problems connecting with my other devices. Taking it to best buy today.
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Old April 29th, 2013, 11:00 AM   #178 (permalink)
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Sounds like it needs to be reprovisioned by Sprint.

Sorry tech support blew it, if BB can't help, try marctronixx suggestion.
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Old April 30th, 2013, 01:38 AM   #179 (permalink)
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As it turns out, after 4 hours on the phone with tech support, trips to 2 Best Buys to try to get a replacement right away and hopefully a new one, I learned that there was a total outage with one of the towers near me. How support didn't know this is beyond me, the BB guy told me someone was in with a similar situation and he couldn't activate any Sprint phones. So I decided to go to a Sprint repair store in a different area. They went through all the motions as well, but no go...I was about to pitch my fit and request a phone out of the box (the employee said this may work if I got pissy enough, when the manager came over, did a simulated battery pull, and there pops up the network! Evidently, all the rebooting after the ## and factory reset stuff is not the same as a battery pull...who knew?
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Old April 30th, 2013, 02:23 AM   #180 (permalink)
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to me it sounded like a local outage. it reminded me when sprint was going through the upgrades last year and people were complaining about missed calls, text, etc.

glad you finally got things sorted out....
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Old June 30th, 2013, 04:33 PM   #181 (permalink)
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Hi. I just got the HTC EVO LTE seven days ago. Prior to this phone, I had the HTC Hero (for 4 years!). I have been using Sprint for about 7 years.

My concern: My new EVO has a terrible time getting "bars." I often only have one or two bars. Yesterday alone it dropped four calls! Today it said it was roaming.

This all happened while I was in my own house. My Hero never dropped below 3 bars when I was home and NEVER went into roaming. I have the same carrier (Sprint) and the same plan.

What can I do to get my new EVO to have better connectivity?
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Old June 30th, 2013, 04:39 PM   #182 (permalink)
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Heya!


Then first thing I would try is doing a prl and profile update. Its then first thing sprint is going to do when you call into them anyway, so its worth a shot.

You'll find the option in settings>updates I believe. It'll be down toward the bottom of the main settings menu, you'll have to scroll.

From there do the prl update, and then the profile update and see if that doesn't improve.
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Old June 30th, 2013, 04:45 PM   #183 (permalink)
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Quote:
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Heya!


Then first thing I would try is doing a prl and profile update. Its then first thing sprint is going to do when you call into them anyway, so its worth a shot.

You'll find the option in settings>updates I believe. It'll be down toward the bottom of the main settings menu, you'll have to scroll.

From there do the prl update, and then the profile update and see if that doesn't improve.
Thanks, but this was the first thing I tried, about 3 days ago. No change.
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Old June 30th, 2013, 04:52 PM   #184 (permalink)
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Applications, Sprint Zone, contact a representative by phone.

Have them schedule a test for you - ok to say that you heard that it's called an RF box test.

You go in at the appointed time, hand them your phone, they test it properly. If you bought from Sprint, they swap it, if not, they can give you a printout to take to the place where you did buy it so you have proof if it's defective, no arguing or runarounds and it's all under the watchful eye of Sprint corporate.

Great service option, I used it successfully on my phone before this, and LTEvo owners here have as well.
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Old June 30th, 2013, 05:01 PM   #185 (permalink)
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Quote:
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Applications, Sprint Zone, contact a representative by phone.

Have them schedule a test for you - ok to say that you heard that it's called an RF box test.

You go in at the appointed time, hand them your phone, they test it properly. If you bought from Sprint, they swap it, if not, they can give you a printout to take to the place where you did buy it so you have proof if it's defective, no arguing or runarounds and it's all under the watchful eye of Sprint corporate.

Great service option, I used it successfully on my phone before this, and LTEvo owners here have as well.
I was afraid someone would tell me to go into a Sprint store. After my last visit (about 3 years ago) I have not set foot in a Sprint store. My experiences with Sprint employees has been horrible beyond belief. At one point a "manager" was yelling at me that I didn't understand how my phone worked. That is why I waited 4 years to upgrade from my Hero, and it is why I chose to get the EVO at Best Buy.

I can almost guarantee that if I go into a Sprint store they will tell me there is nothing wrong with my phone and just hand it back to me.

Is there ANY OTHER WAY I can fix this?
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Old June 30th, 2013, 05:16 PM   #186 (permalink)
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Well, the test earlymon described is really the only definitive way to tell if its a problem with your device.

If that test says your phone is fine, you know its working as intended. If the phone is defective, you know you'll need to go to best buy to swap it out.
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Old June 30th, 2013, 06:05 PM   #187 (permalink)
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And they don't get to argue with an RF box test or why. Sprint corporate makes the appointment and they will follow up with you. The locals don't have to like it but they do have to shut up and do it.

Plus you'll go to a Sprint corporate store and not an independent.

Most of the horror stories I've heard have not been from corporate stores.

Or, you can take it to Best Buy and insist that it doesn't work, see what they say.
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Old June 30th, 2013, 07:31 PM   #188 (permalink)
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If you have internet service in your home, you may wish to call Customer Service. Tell them about the signal problem in your home. They may offer to send you an Airave device that functions through your internet modem.
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Old September 26th, 2013, 08:31 PM   #189 (permalink)
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Default Reception concerns

is the reception really that bad on this phone, my son is telling me that he is not receiving calls, yet it rings and then goes to voice mail and does not just go directly to voice mail, which would suggest the phone is receiving the call? IDK what to think.
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Old September 27th, 2013, 04:56 PM   #190 (permalink)
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Quote:
Originally Posted by pfoneguy View Post
is the reception really that bad on this phone, my son is telling me that he is not receiving calls, yet it rings and then goes to voice mail and does not just go directly to voice mail, which would suggest the phone is receiving the call? IDK what to think.
There are phones with better reception but in general this one is very good.

You can have it tested at a Sprint corporate center - call Sprint, not the store, have them arrange the appointment. Explain the issue and ask for an RF box test.

If he has a lemon, they'll replace it or provide proof that a replacement is needed for another vendor.

He could have a lemon, it happens.
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Old September 28th, 2013, 07:09 AM   #191 (permalink)
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Yup, get the test. I had a lemon, once the phone was replaced it was night and day with regard to reception.
I'm getting a signal in areas I didn't when I had the OG Evo.

Also make sure the back cover is properly seated. The antennas are in the back cover plate, so if it's not seated right the contacts won't touch.
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Old November 18th, 2013, 12:16 AM   #192 (permalink)
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My Wife and I both have Sprint and we finished up a multi state roadtrip this weekend and while I went through two and a half states without a data signal, she was cruising pinterest the whole time without an issue. I didn't think my phone was that bad, maybe the iPhone 4s has a way better radio?
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Old November 18th, 2013, 12:21 AM   #193 (permalink)
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Or you have a defective radio, or your firmware is out of date?

What baseband or software version are you running?

Have you updated your PRL and Profile (in that order)?
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Old November 18th, 2013, 12:46 AM   #194 (permalink)
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I check for software/firmware updates about 3x/week and I updated my pro/profile the 2 times I had WiFi.
This is my third ltevo and it didn't seem any worse than the others until this trip. It kind of worried me that I couldn't use the GPS unless I found a WiFi source to kick me off.
I received my first 4g signal ever in MN on this trip. It was actually faster than the WiFi at my in-laws, but it wouldn't work at all on the first level of the home. It was either very fast or non-existent.
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Old November 18th, 2013, 01:07 AM   #195 (permalink)
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Sounds like you're doing the right update stuff.

Third one?

Hope it's something that can be fixed.
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Old November 18th, 2013, 01:10 AM   #196 (permalink)
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Check out "GPS Status & Toolbox"

https://play.google.com/store/apps/details?id=com.eclipsim.gpsstatus2

In the tools, reset and then download your aGPS data.

If you don't get a lock and correct location without wifi after doing that, sorry, it's broken.
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Old January 27th, 2014, 10:05 PM   #197 (permalink)
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Default 4G LTE terrible reception?

Has anyone else noticed that the reception for 4G is just terrible overall? I know someone with a Galaxy S3 and they have no problem getting 4G at my house, or almost anywhere for that matter, while I have to put my phone up against the window while doing PRL updates and praying that after 4 or more updates that the 4G symbol will appear. It is so sensitive that just touching it to text someone will knock it back to 3G sometimes. I notice this a lot because I have compared it to the S3 in many areas and have had similar issues in some of them. Not to mention the speeds are slower. Is it my phone or is this an issue with the phone in general?
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Old January 27th, 2014, 10:25 PM   #198 (permalink)
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It sounds more like an issue of your carrier changing things at the towers. Tht's usually a situation that doesn't last all that long.
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Old January 27th, 2014, 10:35 PM   #199 (permalink)
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Hello Blade of 3. Welcome to Android Forums. I hope the other members here can give you some help with your 4g connectivity.
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Old January 27th, 2014, 10:47 PM   #200 (permalink)
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Quote:
Originally Posted by Blade of 3 View Post
Has anyone else noticed that the reception for 4G is just terrible overall? I know someone with a Galaxy S3 and they have no problem getting 4G at my house, or almost anywhere for that matter, while I have to put my phone up against the window while doing PRL updates and praying that after 4 or more updates that the 4G symbol will appear. It is so sensitive that just touching it to text someone will knock it back to 3G sometimes. I notice this a lot because I have compared it to the S3 in many areas and have had similar issues in some of them. Not to mention the speeds are slower. Is it my phone or is this an issue with the phone in general?
well when i upgraded to the note 3, i noticed that my note 3 is getting better 4g strength then on my evo lte.......so it might be your phone. however it is possible that it could be your towers as well.

have you tried and update your prl and profile?
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HTC EVO 4G LTE
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The HTC EVO 4G LTE is Sprint's version of the HTC One X. It comes with all the same specs, except for the processor, internal storage and radios (includes LTE). And aesthetics are also significantly different. While many users have complaine... Read More

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