Reception Issues? Concerned about radio signal strength? - Page 4

Mr. Ed · August 6th, 2012, 04:45 PM

Just depends on how far along they are in the upgrade. Once the new hardware is installed there is not much need for someone to be on site. Everything is tweaked remotely afterwards.

Rxpert83 · August 6th, 2012, 05:25 PM

Quote:

Originally Posted by jerrym100

Went to the Sprint Store this morning and ended up talking to the store manager since the tech guy was busy with another customer. He verified my phone worked ok just standing there and it actually got a great 4G signal and was VERY responsive.

He said some others had complained from 'up north' where I live (about 5 miles north of the store - Cypress (Houston), TX). He said they were installing LTE in the towers up there working their way south. I said why would my 3G performance suffer if they are installing LTE?? He said they are doing hardware and software mods to install LTE, make some software changes to 3G, and remove the Nextel stuff all at the same time. So that's why a tower could be out of commission for a while. For me that while has been about 3 weeks since I got my new phone.

I was thinking I might find that damn tower near me and stop by sometime when a truck was parked there and go talk to the guy. Might do that...

Its very easy to find towers using opensignal maps.

No guarantees anyone will be there though

Mr. Ed · August 6th, 2012, 08:07 PM

Quote:

Originally Posted by Rxpert83

Its very easy to find towers using opensignal maps.

No guarantees anyone will be there though

Another word of caution...I was checking on a nearby tower and a neighbor approached me yelling and screaming, gun in hand.

Rolling up on a tower is not advisable. There is still quite a bot of copper theft going on and carriers typically rent the land the tower is on, so you could be trespassing.

I was fortunate to have sprint identification and clothing.

dr g · August 6th, 2012, 08:14 PM

Quote:

Originally Posted by Mr. Ed

Another word of caution...I was checking on a nearby tower and a neighbor approached me yelling and screaming, gun in hand.

Rolling up on a tower is not advisable. There is still quite a bot of copper theft going on and carriers typically rent the land the tower is on, so you could be trespassing.

I was fortunate to have sprint identification and clothing.

That is honestly disturbing.

Rxpert83 · August 10th, 2012, 01:34 PM

Well I finally went in and got an RF test today after I had issues with not being able to send or recieve calls and text for about a 45 minute window yesterday. Full bars, wouldnt send or recieve until after I did a profile update.

Took the phone in rooted, custom recovery, running viper 4g, told them the phone was rooted and I only wanted a test of the hardware.

Phone passed with flying colors.

Still not sure whats causing my phone to seemingly lose track of the network randomly until I do a profile update

smitty543 · August 12th, 2012, 06:36 PM

The Sprint signal maps indicate that I am in their "Strongest" signal area. My LTEvo, however, cannot read maps. In my FRAME (no concrete or steel frame) I go from 0-2 bars to roaming. I went outside, and I have 2 bars. This is consistent.

Sprint 'Refreshed' my phone, but nothing changed!

Do I have a defective phone?

smitty543 · August 13th, 2012, 05:07 PM

Spoke with 'Technical Support' who told me that tower"s" are being worked on but no estimated time for return to service. The person was VERY helpful, and at least gave me explanation. (also said there were multiple complaints in this area recently.) When I contacted customer support via e-mail, however, the person sent me a message that steel and concrete structures interfere with service despite the fact that I had said that i was in a 'frame house'. [Oh well, I guess they do not always read the incoming messages, and scripts are used to reply whether or not relevant!!]

Seems that the various support services need to get on the same page!

Dawlben · August 21st, 2012, 09:12 AM

I have an EVO 4g LTE and it sometimes it goes through and hits full signal (where it should not) then goes to no signal and then full. At either point I'm unable to make out bound calls or send messages. Anyone know about this or point me to somewhere that can help?

I've updated PRL and Profile and rebooted.

The place I'm at usually has a midling signal strength.

I've been told that there is a tower being worked on in my area.

3vodroid · August 21st, 2012, 11:00 AM

Quote:

Originally Posted by Dawlben

I have an EVO 4g LTE and it sometimes it goes through and hits full signal (where it should not) then goes to no signal and then full. At either point I'm unable to make out bound calls or send messages. Anyone know about this or point me to somewhere that can help?

I've updated PRL and Profile and rebooted.

The place I'm at usually has a midling signal strength.

I've been told that there is a tower being worked on in my area.

Apparently there are towers being worked on in all of our areas

dr g · August 23rd, 2012, 07:27 PM

Has anyone noticed an improvement in reception and/or connection reliability, both data and voice/text, with a factory reset? Considering it, after some frustrating days recently.

smitty543 · August 23rd, 2012, 08:42 PM

Was told a few weeks ago that they were working on towers in my area - have 1-2 bars although the service maps indicate the strongest signal. Still only 1-2 bars - Oh well, such is service.....

SuperDave70 · August 23rd, 2012, 08:59 PM

My Evo always shows 1-2 bars, no matter what. With my previous phone, the Photon, i was full bars at home, 1 or 2 at work. Now its always 1-2, yet I have never dropped a call. I just assume that the signal strength meter sucks.

kickaha · October 1st, 2012, 12:08 AM

Hi, all-

I've had my EVO LTE for a few weeks and just discovered that in a few rural spots where I get zero cell signal, my family all get two to five bars.

The other phones are a Viper, Galaxy II and iPhone 4Gs.

All are on Sprint.

Google pulls up a few hits for the WiFi antenna, but I haven't seen anything regarding poor cell reception on the EVO LTE.

I'm thinking I need to stop by the Sprint store tomorrow to see about a new phone, but I thought I would ask here first to see if anyone has a suggestion or information that I haven't seen.

Best,

Chris

dan330 · October 1st, 2012, 08:37 AM

Kickaha..

try upgrading your "Profile" and your "PRL"
this can be found from the homescreen... Menu...Settings..System Update...

KingFatty · October 1st, 2012, 12:58 PM

Also guys, check your back upper panel, my wife recently had trouble with frequent "GPS signal lost" and it turned out her back panel wasn't fully seated. I think there are lots of antennas that can benefit from a nice solidly seated back panel, or maybe also check for lint or other debris blocking the contacts between back panel and the pickups in the phone.

EVILTEDDI · October 9th, 2012, 06:33 PM

so I just moved to a place where sprint doesnt have 4g service and I know that verizon has 4g service in this area is there anyway i can make my sprint htc evo 4g lte to use the verizon towers so i can have 4g again :/ please help!

kickaha · October 9th, 2012, 07:09 PM

I ran the Update profile option and Update PRL option, with no change.

Then a Sprint rep suggested I check for HTC software updates, which I did and sure enough there was a 174Mb download available, which I installed.

Then I reran the Update profile option and Update PRL option and both indicated an update had been installed.

But I'm still not getting a signal in this location.

At this point I'm ready to take it the Sprint store so they can test it in an RF box.

I did check the map and it indicates our tower is going to be upgraded in the next 6 months, which I can imagine would help, but I'm still concerned that every other Sprint phone in the family works, but mine....

dgrobe2112 · October 10th, 2012, 03:44 PM

how do you check to see if your in LTE coverage? supposedly my area is all orange for LTE, but i never get LTE... i barely even get coverage at work.. and have to keep sending text over and over.. czu they never send.

geneva54 · November 3rd, 2012, 12:57 PM

I was considering upgrading to this phone until I started reading about the reception problems. I have seen any recent posts.
Has this problem been fixed?

Rxpert83 · November 3rd, 2012, 01:29 PM

I've noticed Most reception issues are network related and not really the device. Just growing pains with the new network rollout. The new radios seemed to help many

geneva54 · November 3rd, 2012, 01:57 PM

I am currently using the og Evo 4g at work in my office which is in a metal building. I am able to use it as a hotspot but it only gets 3g reception which gets slow sometimes.

So with the new Evo 4g LTE I'm just wondering if I would get better reception or worse? Is this all dependent if they have LTE service around LAX where I work?

3vodroid · November 4th, 2012, 09:27 PM

Quote:

Originally Posted by geneva54

I am currently using the og Evo 4g at work in my office which is in a metal building. I am able to use it as a hotspot but it only gets 3g reception which gets slow sometimes.

So with the new Evo 4g LTE I'm just wondering if I would get better reception or worse? Is this all dependent if they have LTE service around LAX where I work?

You will probably get similar results with the evo lte, I have way better service with my evo lte than with my 3vo. So of anything you should see an improvement.

But of course if you are lucky enough to have 4glte in your area then that is something the OG EVO simply can't compete with. I work In a metal building as well.. And me and all of my coworkers(all different carriers) get similar results. Crappy signal. In my area verizon is the best. 4glte everywhere. Sprint is the most reliable In my area. But network speeds aren't as good as verizon. ( no wimax/4glte) But in the building Noone gets good service at all. So bottom line I lt really all depends on your network where you are.

i VTAK · March 11th, 2013, 10:48 AM

Guess it wasn't important

greenghost2212 · March 11th, 2013, 12:10 PM

In the newer phones samsung improved a lot in they radios

CyreneK · April 28th, 2013, 06:38 PM

It seems that after attempting to update my profile, I've completely lost my data connection. Was on the phone with Sprint for over an hour, and he didn't help and hasn't called back as he promised he would so he could check on things. WiFi works fine...Any help would be greatly appreciated.

marctronixx · April 28th, 2013, 07:02 PM

well call back and speak to level II support. don't use your mobile phone if possible.

could be a temp issue in your area or could be a tangled profile update.

curious, what made you want to update your profile?

CyreneK · April 29th, 2013, 07:32 AM

Quote:

Originally Posted by marctronixx

well call back and speak to level II support. don't use your mobile phone if possible.

could be a temp issue in your area or could be a tangled profile update.

curious, what made you want to update your profile?

Been having trouble with connection, so I thought I'd try to update it. Was on the phone with someone else from Sprint and couldn't get it to connect. No problems connecting with my other devices. Taking it to best buy today.

EarlyMon · April 29th, 2013, 11:00 AM

Sounds like it needs to be reprovisioned by Sprint.

Sorry tech support blew it, if BB can't help, try marctronixx suggestion.

CyreneK · April 30th, 2013, 01:38 AM

As it turns out, after 4 hours on the phone with tech support, trips to 2 Best Buys to try to get a replacement right away and hopefully a new one, I learned that there was a total outage with one of the towers near me. How support didn't know this is beyond me, the BB guy told me someone was in with a similar situation and he couldn't activate any Sprint phones. So I decided to go to a Sprint repair store in a different area. They went through all the motions as well, but no go...I was about to pitch my fit and request a phone out of the box (the employee said this may work if I got pissy enough, when the manager came over, did a simulated battery pull, and there pops up the network! Evidently, all the rebooting after the ## and factory reset stuff is not the same as a battery pull...who knew?

marctronixx · April 30th, 2013, 02:23 AM

to me it sounded like a local outage. it reminded me when sprint was going through the upgrades last year and people were complaining about missed calls, text, etc.

glad you finally got things sorted out....