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Old May 30th, 2012, 02:45 PM   #1 (permalink)
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Default Any GENERAL Bluetooth Problems (pairing issues, distortion, etc)

Curious if anyone else is having issues with their Bluetooth? Cracking noises when notifications come through while Bluetooth is activated?

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Old May 30th, 2012, 02:51 PM   #2 (permalink)
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Yep. Cracking noises when notifications come through (which sound like a faulty headphone but it's not) as well as trouble connecting to a blue tooth headset I own. I cannot figure out how to have it automatically connect when I turn the headset on like I used to do with an old headset and my old Evo. I have to go into the settings and tap on it every time. I also have problems holding a signal. For some reason, half the time it connects it says "no phone" so only media plays and when I get a phone call it either drops the call or never picks it up. This morning it auto connected on it's own but it said "no media" and wouldn't play any music through the phones until I disconnected and reconnected it.
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Old May 30th, 2012, 02:58 PM   #3 (permalink)
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I spent an hour on the phone with customer care. The stores don't even have phones to switch out. I asked Order Support to send me a new one and they said I had to take it to a corporate store to be fixed. If it couldn't, then they would send me a new one.

This needs to be a sticky because I think this is going to be a big issue.
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Old May 30th, 2012, 03:55 PM   #4 (permalink)
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No connection issues, however my BT headset doesn't have any playback controls anymore. This will continue to bug me until I figure it out or kill a rabid badger trying.
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Old May 30th, 2012, 05:23 PM   #5 (permalink)
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No connection issues, however my BT headset doesn't have any playback controls anymore. This will continue to bug me until I figure it out or kill a rabid badger trying.
I have that happen to me but it's when paired to my car. My steering wheel controls won't work.
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Old May 30th, 2012, 05:59 PM   #6 (permalink)
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Mine cuts in and out with music thats playing
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Old May 30th, 2012, 09:41 PM   #7 (permalink)
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I've had a few issues. BT is connecting to the car fine but I had one call with a bad connection (granted it could be cell service but I could hear fine) and a few times the call hasn't come through to the car speaker OR kicked back to the phone.

Both while trying to make a call and receive a call, the phone connects the call bet I can't hear via car or phone. Odd.
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Old May 31st, 2012, 07:44 AM   #8 (permalink)
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I'm heading to Sprint now, so I'll keep you guys updated as to what they say.
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Old May 31st, 2012, 10:59 AM   #9 (permalink)
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Well as expected, the Sprint store couldn't do anything, so Order Support is sending a new phone. I'll update here when that phone arrives to let everyone know if the new phone has the same issues.
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Old May 31st, 2012, 06:53 PM   #10 (permalink)
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No connection issues, however my BT headset doesn't have any playback controls anymore. This will continue to bug me until I figure it out or kill a rabid badger trying.
This happened to me once with my Motorola SF600's. I pressed the button twice to advance the track and got two beeps in response from the headset. I shut the headphones, bluetooth, and Play Music down and fired everything back up and all was good.

The BT radio seems to have a weaker range than my 3VO. I get ocassional crackling and it will intermittently (very seldom) cut out if I'm more than 5' away and the phone doesnt have a line-of-site with my headphones. I initially thought it may be due to the defender case, but now after seeing this thread i'm wondering if there's a software fix in order...
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Old June 1st, 2012, 09:50 AM   #11 (permalink)
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Seems I may have jumped to conclusions. I use Poweramp to play my music when paired to headset or car. Today I played music with the stock app and got no cracking noises. It acted as it should. I'm curious if anyone else is using Poweramp to play their music? Seems it may be the culprit, at least for me. SO I suggest if anyone is having craking noises, try the stock player of a different player and see if it continues.
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Old June 1st, 2012, 10:44 AM   #12 (permalink)
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I ran into an issue while using BT to connect to Ford Sync. I answered a call and there was no sound. Tried calling the person back and couldn't hear ringing. I then disconnected from BT and was able to make and hear the call. Upon reconnecting things seemed fine. I'm curious to see how this will progress.
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Old June 1st, 2012, 12:15 PM   #13 (permalink)
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So I switched my bluetooth headphones to an older pair that I used without any problems on my OG Evo. The music on Pandora (used with both old and new headsets) was awful. There was a constant crackling sound and the phone was in my hands, not far away. That makes two headphones so I know it's not the headphones. I'll give the stock music app a shot but that doesn't explain why I can't seem to hold a steady connection while making phone calls.

Also on the bluetooth range issue, I am in the same boat. I accidentally left my phone in the 2nd floor of my house and went to the basement to do laundry with the old OG Evo and the music was still streaming. With this LTE, I tried going down just one floor to the main level and it was already cutting in and out.

Edit: Ok, I may have been a bit premature with the cracking music. Turns out, it was because I hadn't put Pandora on "High" quality for cell networks on this new phone. Still having calling issues with my new bluetooth headset but I will try and give Stevieo's suggestion a try.
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Old June 1st, 2012, 02:13 PM   #14 (permalink)
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Anyone connecting to their pc with bluetooth? I cannot find a driver that works - Win7 x64
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Old June 4th, 2012, 09:49 AM   #15 (permalink)
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I was able to get my bluetooth working again after unsuccessfully unpairing/repairing the device. I finally got it to work by doing a hard reboot. Uncheck the fast boot preference Settings > Power > Un-check Fast Boot then shut down and power up your phone. Not sure why this would happen, but I can finally make calls hands free again.
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Old June 4th, 2012, 05:36 PM   #16 (permalink)
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Default Bluetooth streaming/audio cutout issues (relating to audio)

I'm having dropouts every 5 seconds when i stream music off my sd card onto a bluetooth dongle i have setup with my surround sound, i tested my transformer no issues and my lg optimus had no issues either. just wondering if everyone has this issue and would it be fixed via software? as much as i love my new evo, this is a pretty big issue since i listen to music off my phone all the time

also did some research switching off my wifi, did make it much better and tolerable but still having dropouts
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Old June 4th, 2012, 06:36 PM   #17 (permalink)
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Welcome to the forums!

Sorry about the trouble. Seems like others are having issues as well, perhaps the posts above can shed some light.
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Old June 5th, 2012, 07:26 PM   #18 (permalink)
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So I'm pretty irritated with this phone right now. One of the most important features for music and calls, bluetooth, is absolute crap. I cannot hold a connection for calling. I've tried my new pair of LG HBS-700 bluetooth headphones and my old pair of Kinivo's which worked flawlessly with my OG Evo.

The weird part is it seems for streaming music, the bluetooth is fine. It stays connected and doesn't drop out. However, once making a call, all hell breaks loose. The headphones constantly cut in and out even when the connection isn't broken. It says "connected - no phone" or something to that extent. Then it disconnects. Then it reconnects, and my conversation keeps switching from phone to headphones to phone to headphones.

Also, not sure if this has been an issue for anyone, but when plugging in a basic pair of earbuds without any volume control or microphone, the phone recognizes it as a headset at the top. Sure enough, the first time I got a call with those headphones on the other person couldn't hear me as the phone thought i was wearing a microphone. Really really irritated with this thing at this point since I on occasion, use this "smart" phone as... you know... a phone.
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Old June 5th, 2012, 08:51 PM   #19 (permalink)
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I have to tell you all that I have and do use my bt headset exclusively with this phone. I have had the phone since launch and I have NEVER had an issue. I stream from Sirius radio, Panorama, Amazon cloud etc. for hours a day while also handling a heavy call volume. Not sure why you guys are having issues and I am sorry to hear it. Good luck
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Old June 5th, 2012, 10:58 PM   #20 (permalink)
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ive got the LG tone around the neck bluetooth headphones and i have not had any issues with calls nor have i had any music streaming issues.

i HAVE issues with audio streaming in the car (to which i have found a workaround) but calls sound and work fine. i submitted an e-mail to HTC and i suggest you all submit tickets on these issues.

HTC know the phone has bugs and they are relying on information from us beta testers. so please contact them. dont just voice yourself here, please message them.

the response i received from HTC seems to suggest they are working on a maintenance release, and they already know about some issues...
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Old June 6th, 2012, 03:28 AM   #21 (permalink)
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Got mine today. First thing I did when I got in my car was pair the phone to my Infiniti g37. Was very disappointed because the music continually broke up. I paired and unpaired a few times and it didn't help. This did happen with my EVO 3d and blackberry, but usually I could just pause it and it would start to play correctly. And it didn't happen often.

What gives???
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Old June 6th, 2012, 08:30 AM   #22 (permalink)
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Jim,

i've an Infiniti 2012 QX56 and calls come through fine, however the music does skip.

this is the workaround which works:

make a call thru the infiniti bluetooth system.

once it connects, just hang up (so dont call your spouse or boss.. )

then start streaming pandora, tunein, stock music player, etc etc and so forth.

this has worked each time i wanted to stream music from the LTE. the steering wheel controls work nicely and when i turn off the trucks head unit, the phone stops playing (play button changes to pause button).

lshould work for you jim..
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Old June 6th, 2012, 09:06 AM   #23 (permalink)
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Quote:
Originally Posted by Lokibalboa View Post
I have to tell you all that I have and do use my bt headset exclusively with this phone. I have had the phone since launch and I have NEVER had an issue. I stream from Sirius radio, Panorama, Amazon cloud etc. for hours a day while also handling a heavy call volume. Not sure why you guys are having issues and I am sorry to hear it. Good luck
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ive got the LG tone around the neck bluetooth headphones and i have not had any issues with calls nor have i had any music streaming issues.
Sounds like I'll be returning this phone...
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Old June 6th, 2012, 09:21 AM   #24 (permalink)
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Bluetooth issues
Apps I'm currently using
1. Google Music
2. Google Listen (podcast catcher)

Playback controls work fine with Google Music. I'm waiting on a 32gb card to arrive to load all my music. Sometimes a song drops in and out. I personally don't feel it's a bluetooth issue, a data issue methinks.

No playback controls available for Google Listen. Previously had playback control on same headset with my OG Evo.

No connection or dropout issues when connecting to my trucks BT stereo. Internet radio streams fine, calls are fine.

I plan on following up with HTC like Marc suggested earlier.
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Old June 6th, 2012, 09:37 AM   #25 (permalink)
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Jim,

i've an Infiniti 2012 QX56 and calls come through fine, however the music does skip.

this is the workaround which works:

make a call thru the infiniti bluetooth system.

once it connects, just hang up (so dont call your spouse or boss.. )

then start streaming pandora, tunein, stock music player, etc etc and so forth.

this has worked each time i wanted to stream music from the LTE. the steering wheel controls work nicely and when i turn off the trucks head unit, the phone stops playing (play button changes to pause button).

lshould work for you jim..
Thanks buddy. I have a 2010 g37 coupe. I'll give that a try today. I sure hope HTC comes out with a fix to this. I'll post back if it works.
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Old June 6th, 2012, 12:07 PM   #26 (permalink)
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Thanks buddy. I have a 2010 g37 coupe. I'll give that a try today. I sure hope HTC comes out with a fix to this. I'll post back if it works.
I tried it. I first tried to play the music, and it was breaking up badly again. I made a quick phone call like you suggested , and hung up. the music played fine, after about the fourth song it started to break up again then eventually my phone rebooted itself
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Old June 6th, 2012, 03:53 PM   #27 (permalink)
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hmm maybe something else was in the way?

if you have fast boot checked, uncheck it.

reboot again if it was checked.

once the phone streams, it does so until i end the session.
try again my friend...
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Old June 9th, 2012, 07:00 PM   #28 (permalink)
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Default Evo 4G LTE car's usb port/bluetooth connectivity issues. Please help!

So I just recently upgraded from an Evo 3D to the Evo 4g LTE, and the phone is gorgeous and all, but I've lost a major feature and it is scaring the hell out of me, I hope you guys can help:

Intro to my problem:
I have a 2012 Prius V, which has built in Bluetooth and an USB port. My Evo 3D lacked the right level of bluetooth AVRCP profile needed in order to display track names, artwork, etc, on my Prius Nav screen through bluetooth. So to work around that, I would plug in my Evo 3D into the Prius's USB port, then I would select "Disk drive/USB mass storage mode" on the phone and voila! My car saw all my music, complete with track names, album artwork, etc.

My main problem:
All of my music is in my 16GB MicroSD card, so I figured just putting it into my new LTE Evo would suffice...but it didnt. When I plug in my LTE Evo, the "Disk drive/USB mass storage mode" NO LONGER triggers my car detecting it. I noticed a new option, called "Media Sync." Selecting that WILL trigger my car dectecting the phone storage, but it ONLY detects the BUILT IN phone storage, not what's on my MicroSD card.

What's even worse...
Also, if you are wondering, the LTE Evo, despite having Bluetooth 4.0, STILL DOES NOT have the right level of AVRCP needed to display album artwork and track names over bluetooth. I was very, extremely disappointed when I realized this. I ve always been a loyal Anti-Apple/Pro-Windows/pro-Android kinda tech guy, but how come Iphones have been able to do this (track names and album artwork over bluetooth) for several years and this new super phone of ours cannot?

Where I need your help:
  1. How can I make it so that my car can recognize my MicroSD card, not just my phone's storage?
  2. I'm not gonna be forced to stick my music into my phone's built in storage instead of my MicroSD card, am I?
  3. Isnt there any software/firmware or mods/rooting stuff I can do to enable tracknames and album artwork over bluetooth on this phone, since it already has bluetooth 4.0 after all?

Well, thank you very much for your time and I hope y'all have some awesome answers, more than greatly appreciated.
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Old June 10th, 2012, 02:04 AM   #29 (permalink)
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Ok, so there has been a development: Turns out, I had USB debugging on. If I turn off, my car is able to see my music through the "Media Sync" option. However, its all completely whack. It sees the music and displays all its proper information, album, artist, album art, BUT its not organized as such. On the Browse feature (through my car's Nav screen) if I click on Artists, it shows "All artists" and "Unknown". Same with Albums category. Under playlists, my playlists show up, but when you click them it says "No Content".
Now, when you look under the songs category, songs appear as follows:

01 (track number) Random song for Android lovers (song name)

The thing is I have over 1200 songs, and its as though its seeing my whole library as a single, gigantic album. Every single song that is track number one in its respective album appears first in the song list, followed by every single song that is track number two in its respective album, etc. For example:

01 First song of muse's absolution album
01 First song of muse's uprising album
01 First song of Nirvana's unplugged album
02 Second song of muse's absolution album
02 Second song of muse's uprising album
02 Second song of Nirvana's unplugged album

and so on, of course, because I have a big library, the above example occurs in a much much larger scale, where there are several track 01's. several track 02's, etc.

This is completely weird, and I have never in my life encountered such a problem. Could it have something to do with the the "Media Sync" USB mode option using an MTP protocol which doesnt recognize whatever metadata tagging system ITUNES is using? (I use ITUNES with ISyncr) Please help! I'm seriously considering returning the phone if I cant figure this out. Being able to fully control my music library through my car's Nav screen was one of the most used features I enjoyed on my previous phone (Evo 3D)
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Old June 10th, 2012, 03:02 AM   #30 (permalink)
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Thanks for your post dark,

we are keeping a log of BT issues in this thread so i have moved your question here.

ICE CREAM SAMMICH uses MTP protocol and this is most likely why you are experiencing the issues with your "workaround" not working. in your car.

Also HTC has not thus far implemented the feature to display track and name info on your HU's display. this has nothing to do with BT 4.x as earlier versions of the bluetooth protocol support the listing of track info on a display.

perhaps rooting and installing a custom ROM may be the way to go to achieve the results you are looking for.
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Old June 10th, 2012, 03:11 AM   #31 (permalink)
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Quote:
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Thanks for your post dark,

we are keeping a log of BT issues in this thread so i have moved your question here.

ICE CREAM SAMMICH uses MTP protocol and this is most likely why you are experiencing the issues with your "workaround" not working. in your car.

Also HTC has not thus far implemented the feature to display track and name info on your HU's display. this has nothing to do with BT 4.x as earlier versions of the bluetooth protocol support the listing of track info on a display.

perhaps rooting and installing a custom ROM may be the way to go to achieve the results you are looking for.
I really dont want to root, but in any case, my question pertains more to USB/MTP connectivity than it does with bluetooth. Isnt there something I can do to my music library (like run it through some sorta MTP tagging program?) to make my car see things like it used to? I freaking love this phone but I freaking hate it too. Damn it!
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Old June 10th, 2012, 03:41 AM   #32 (permalink)
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Pff my bluetooth wont even send and receive files.
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Old June 10th, 2012, 01:24 PM   #33 (permalink)
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since ICS changed the way a computer host sees a peripheral (MTP) i think this workaround is now broken. i dont know of a way to do it without rooting. Rooting just gives you more opportunities...

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Isnt there something I can do to my music library (like run it through some sorta MTP tagging program?) to make my car see things like it used to?
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Old June 16th, 2012, 09:28 PM   #34 (permalink)
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since ICS changed the way a computer host sees a peripheral (MTP) i think this workaround is now broken. i dont know of a way to do it without rooting. Rooting just gives you more opportunities...
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Old June 17th, 2012, 02:03 PM   #35 (permalink)
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I am having an issue with bluetooth as well mine cracks every so often and I also have the blue ant t-1 which is capable of text reading and it worked no problems whatsoever on my evo 3d but now with the LTE evo my texts will not be read through the blue ant app, and my phone will pair and connect with my Bluetooth but the blue ant app shows its paired but not connected and it will show that and if I check again a few mins later it shows its connected and paired but that will alternate on/off and iv re downloaded the app three times and it still does the same thing..and I even enabled message reading etc through the Bluetooth settings in the phone! And no such luck I bought the blue ant t-1 headset so I could have it read my texts and it worked like a charm on my 3d evo but not on the evo LTE
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Old June 17th, 2012, 08:35 PM   #36 (permalink)
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I am having an issue with bluetooth as well mine cracks every so often and I also have the blue ant t-1 which is capable of text reading and it worked no problems whatsoever on my evo 3d but now with the LTE evo my texts will not be read through the blue ant app, and my phone will pair and connect with my Bluetooth but the blue ant app shows its paired but not connected and it will show that and if I check again a few mins later it shows its connected and paired but that will alternate on/off and iv re downloaded the app three times and it still does the same thing..and I even enabled message reading etc through the Bluetooth settings in the phone! And no such luck I bought the blue ant t-1 headset so I could have it read my texts and it worked like a charm on my 3d evo but not on the evo LTE
Previous BASIC functionality should not be broken on newer devices. How can I really claim I "upgraded" when one of the things I used my phone the most (hooking up to my car's display for music) no longer works? I am desperately upset.
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Old June 18th, 2012, 11:12 AM   #37 (permalink)
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hmm maybe something else was in the way?

if you have fast boot checked, uncheck it.

reboot again if it was checked.

once the phone streams, it does so until i end the session.
try again my friend...
I wanted to comment that your work around has worked fine since the first time I tried it.
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Old June 18th, 2012, 02:36 PM   #38 (permalink)
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So my EVO still drops my bluetooth headsets constantly during phone calls. I went to Best Buy to ask if I could swap it out in my 30 day period and was informed that they would have to reproduce the problem before they could do so. Anyone have a good idea how to do this short of calling best buy on my phone and having a fake conversation for 10 minutes until it drops off?
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Old June 18th, 2012, 02:52 PM   #39 (permalink)
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So my EVO still drops my bluetooth headsets constantly during phone calls. I went to Best Buy to ask if I could swap it out in my 30 day period and was informed that they would have to reproduce the problem before they could do so. Anyone have a good idea how to do this short of calling best buy on my phone and having a fake conversation for 10 minutes until it drops off?
Your voice mail or NOAA TELEPHONE RECORDINGS
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Old June 18th, 2012, 04:36 PM   #40 (permalink)
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I've been having a lot of crackling during calls and connections being dropped. I was using a Motorola H730 which worked perfectly with my Samsung Moment. It's a BT 2.1 headset So I decided to try out a different headset with a newer BT version. So I purchased a Motorola HX550. I figured I'd give it a try since it's BT 3.0 and also has A2DP. I've only used it one day but so far, the crackling is gone and it stays connected. We'll see if I'm still impressed after a week or so.

Just thought I'd share.

06/20/2012 I've heavily used this headset over the past few days and I can report that it's been a solid performer. The crackling and drop-outs have thus far not been a factor. This leads me to surmise that BT 2.1 or below will have issues (I've tried numerous headsets with these BT versions). BT 3.0 or greater seems to be what this phone likes. But then this quite a small sampling to come to a conclusion.
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Old June 18th, 2012, 07:28 PM   #41 (permalink)
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Today I lost my voice dialer from BT. Pushed my earpiece button and it just gave me the failure beeps. Rebooted the phone and it's OK now. Will report if it happens again.
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Old June 19th, 2012, 07:53 PM   #42 (permalink)
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I have the blue ant t-1 bluetooth headset and it worked wonderful for reading out texts via the Bluetooth headset which is one of the main reasons why i paid $80 for the headset and it worked wonderful on my evo 4g original, and my evo 3d, and now on the evo LTE it will not work? the Bluetooth side does but the text readout through the headset will not
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Old June 20th, 2012, 09:43 PM   #43 (permalink)
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I picked up a motorola S10HD a2dp headset and around the house it works pretty much flawlessly with the phone, phone calls, volume up-down, track forward, back, pause. No cutouts.

But I went for a short walk with it today while playing music off an SD card with the stock music app, and it was cutting out frequently throughout my walk. Not sure what is up, and since this is the first time I did no testing to try to isolate the issue.

I guess I'll take another walk and try various things.
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Old June 21st, 2012, 12:39 AM   #44 (permalink)
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Ok took another mosey around for troubleshooting and it appears, as others have reported, to be an issue of the phone BT transmitter power. When the phone is in my front pocket, near the bottom, I get unreliable audio streaming when I'm outdoors. If I switch to my rear pocket or hold the phone up higher near my chest area, the audio streams fine (the headphone's electronics are in a pod at the back). My OG evo definitely holds the connection further in side by side tests.

Is this a characteristic of the hardware or the driver/software controls, perhaps some kind of transmitter power setting?
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Old June 28th, 2012, 07:41 PM   #45 (permalink)
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Default Lost bluetooth capability

This just started happening within the last 24 hours.

My bluetooth devices no longer transmit any audio. I can successfully pair and connect my Jawbone bluetooths, but when I make or receive a call, there is no audio whatsoever coming from them. I can hear sounds like my text message ring tones, and when I end a call I can hear the "ker plunk" sound that traditionally comes out if the bluetooth devices. I just cannot get any phone ringing or phone audio to emanate from the things.

I've tried several different bluetooth devices; I've checked all my settings; I've rebooted my phone, unpaired and repaired the bluetooths, all to no avail. I'm stumped. Everything checks out fine. I just cannot for the life of me get any phone audio.

Anyone experience anything like this before? BTW, the same problem occurs when my phone is paired and connected to my home cordless phones—no audio comes out of the handsets.
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Old June 28th, 2012, 09:04 PM   #46 (permalink)
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have you seen this thread? HTC EVO 4G LTE Dialer Codes & questions/comments relating to them

It appears you can run some sort of test on your BT. Not sure if it just checks connections or what though.
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Old June 28th, 2012, 11:36 PM   #47 (permalink)
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Quote:
Originally Posted by davvy1856 View Post

Both while trying to make a call and receive a call, the phone connects the call bet I can't hear via car or phone. Odd.
(Emphasis added)

That's EXACTLY the problem I began experiencing beginning Wednesday night (6-27).
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Old June 29th, 2012, 10:25 PM   #48 (permalink)
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Now if only I can figure out why I'm dropping at least 75% of my calls every day. It's terrible. Absolutely terrible.
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Old July 2nd, 2012, 01:12 PM   #49 (permalink)
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I paired my LTEVO successfully with my 2012 Subaru Impreza. But it wouldn't play the music through the car. And my music would disappear when bluetooth is on. So I use doubletwist to play my music which is all in .ogg format. Normally I can browse it just fine. But when I turned on bluetooth and it paired with the car, doubletwist showed nothing. Tried other players as well on the phone and they played the music but not through the car.
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Old July 4th, 2012, 04:44 PM   #50 (permalink)
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Has anyone experience a "static" or "crackle" and occasional "pops" when playing back audio files on the new S3? It is particularly pronounced on BT with either my S9 Stereo headset or in my Lexus ES350. Files are mp3 or AAC. But it is also present in the attached earphones.

It seems like it may be a codec problem although I can't rule out a hardware or conflicting software issue. It is noticed with Audible, Double-twist, and the resident music players.
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The HTC EVO 4G LTE is Sprint's version of the HTC One X. It comes with all the same specs, except for the processor, internal storage and radios (includes LTE). And aesthetics are also significantly different. While many users have complaine... Read More

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