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Old June 7th, 2012, 11:01 PM   #1 (permalink)
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Default Safe way to perform hard reset

So today I was having a couple issues with my data connection (resolved) but every step of the way sprint wanted to do a hard reset.. No matter how many times I said no and explained about the secure Element within google wallets NFC technology...my question is... Is there a safe way to do a hard reset? Or should we stay away from performing a hard Reset altogether?

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Old June 7th, 2012, 11:12 PM   #2 (permalink)
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From what I understand from the sticky: Sense crashing/restarting - don't reset without checking Google Wallet!!!

As long as you reset Google Wallet you're good to go.
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Old June 8th, 2012, 12:12 AM   #3 (permalink)
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I did a Hard Reset the other day after Resetting Google Wallet and can confirm it works just fine.
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Old June 8th, 2012, 09:42 AM   #4 (permalink)
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Quote:
Originally Posted by 3vodroid View Post
So today I was having a couple issues with my data connection (resolved) but every step of the way sprint wanted to do a hard reset.. No matter how many times I said no and explained about the secure Element within google wallets NFC technology...my question is... Is there a safe way to do a hard reset? Or should we stay away from performing a hard Reset altogether?
...I can't believe Sprint Tech Support is advising that customers hard reset phones without clearing the Google Wallet security token. Amazing.
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Old June 8th, 2012, 11:19 AM   #5 (permalink)
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Originally Posted by NeoteriX View Post
...I can't believe Sprint Tech Support is advising that customers hard reset phones without clearing the Google Wallet security token. Amazing.
The phone is so new, the tech support personnel don't have a SOP for it yet. Remember Sprint is a very large corporation, it may take some time to get the word out to all the different call centers.
I've helped the folks out that I deal with around town by giving them the heads up, not only for the EL T but for the Gnex too. BB is clueless, so is the sprint corporate store I go to. They didn't know it was an issue.
If you know, just try to be patient when they advise you to do one, explain why you can't. This way it gets entered into the system more and more.
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Old June 9th, 2012, 01:14 AM   #6 (permalink)
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So just go into apps an clear google wallets data before a reset? That's what you guys mean by "reset" google wallet right?
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Old June 9th, 2012, 01:35 AM   #7 (permalink)
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yes. just remove your financial info and reset the app. its really easy.
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Old June 9th, 2012, 01:46 AM   #8 (permalink)
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So just go into apps an clear google wallets data before a reset? That's what you guys mean by "reset" google wallet right?
There is an option inside google wallet to "reset google wallet." Open the app, hit settings and click reset google wallet. Not sure just clearing data in apps will make it safe.
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Old June 9th, 2012, 01:52 AM   #9 (permalink)
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There is an option inside google wallet to "reset google wallet." Open the app, hit settings and click reset google wallet. Not sure just clearing data in apps will make it safe.
Awesome.. Saving this in my memory for later use lol... Thanks guys
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Old February 9th, 2013, 10:46 AM   #10 (permalink)
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Smile Hard reset and other button tricks

I'm not sure if this has been mentioned before, but I thought I'd put it inside here, then moved or merged if needed.

Link: How do I hard reset an HTC EVO 4G LTE? - Mobile Product Support Forums.
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Old February 9th, 2013, 05:48 PM   #11 (permalink)
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Default Re: Do you like the 'EVO 4G LTE' device?

Holding power for about 10 seconds simulates a battery pull

You can also just do a factory reset from within the devices settings menu, no need to go through recovery.

Sprint had me do a "hard reset" once and that required my phones Msl, so it appears as though the terminology isn't the same.
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Old February 9th, 2013, 06:00 PM   #12 (permalink)
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Doesn't the menu-based reset NOT erase the internal sd card, or rather, give options?

According to the link in the OP, the bootloader reset does erase it.

I know people are split on this topic - but I'd also caution to reset Google Wallet from within the app if you're using it, before doing a reset.
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Old February 10th, 2013, 03:36 AM   #13 (permalink)
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Just second on the confirm. I had been running into problems with Google Nav/Map crashing since JB update. I had to do quite a few hard resets and just as a precaution every time went into GW and reset the app. Every time GW worked fine at Starbucks and McDonald's. (Just say'n)
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Old February 10th, 2013, 07:24 PM   #14 (permalink)
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re: "problems with Google Nav/Map crashing since JB update. I had to do quite a few hard resets"

Did the hard resets do any good to fix the Google Nav issue?
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The HTC EVO 4G LTE is Sprint's version of the HTC One X. It comes with all the same specs, except for the processor, internal storage and radios (includes LTE). And aesthetics are also significantly different. While many users have complaine... Read More



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