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Old July 30th, 2012, 09:44 PM   #51 (permalink)
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When you pay the $35 fee and get a working replacement, you get 14 days to be satisfied with that replacement. I've had a working replacement, replaced within the 14 days (A replacement, replacement Evo 3D - screen stuck up out of the bezel, improperly seated), and did not have to pay $35 again. Your mileage may vary.
It always helps if you are a pleasant customer and treat the associates how you'd like to be treated, not just because you want a fee waived or get something in return but because it is the right thing to do. (not directed at you, just a general friendly reminder)

Have you tried a factory reset from the Bootloader menu yet (Fast boot off, then power on while holding volume down button, navigate down to factory reset)?
It worked for me and got my 'data call failure' handset to go through activation again and fully back on the network.
This is a multi-faceted issue though, I'm suspecting there is not one fix 'to rule them all'.



This whole thing troubles me. Random, "unexplained", errors that boot people from the network and Sprint seemingly not knowing/being able to do anything about it in multiple cases other than swap a seemingly perfectly good handset for another one...


Mod note: Is there any chance that this issue can be streamlined into one topic and possibly re-titled???
Thanks for the info. I did do the reset thru the bootloader menu while on the phone with HTC. I just did it again for the heck of it, set up my google account and other options, then right away try to update profile and it starts giving me the vDM and com.android.phone errors.

I know there can be problems with phones, I just wonder if Sprint or HTC would admit this is a known issue. I've been reading posts about this problem dating back to early June, and usually the solution is returning the phone.

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Old July 30th, 2012, 09:55 PM   #52 (permalink)
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I know there can be problems with phones, I just wonder if Sprint or HTC would admit this is a known issue. I've been reading posts about this problem dating back to early June, and usually the solution is returning the phone.
What really puzzles me is how it just strikes out of the blue. My phone was practically perfect up until last Thursday night, when I started getting those errors. I really hope someone can figure out what the heck is causing this problem to happen!!
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Old July 31st, 2012, 01:02 AM   #53 (permalink)
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Thanks for the info. I did do the reset through the Bootloader menu while on the phone with HTC. I just did it again for the heck of it, set up my Google account and other options, then right away try to update profile and it starts giving me the vDM and com.android.phone errors.

I know there can be problems with phones, I just wonder if Sprint or HTC would admit this is a known issue. I've been reading posts about this problem dating back to early June, and usually the solution is returning the phone.
This probably won't work either, just doing my best to try and help. Sorry, I understand your frustration

I wouldn't even set up your Google account, back up, location, wi-fi, or anything else during set up? And don't go to search for PRL and Profile right away?
Just reset from the Bootloader and try to dial into ##786# right away to see if it won't crash? You'll need your MSL# for resetting.
(If you can't get it to go into ##RTN#, to start a Hands Free Activation, a high level Sprint tech on the phone can force a handset to reset into Hands Free Activation over the air I think. Not sure how you can reach them easily.)

I decided to look up my old transcript of my online chat troubleshoot process (They emailed it even though I specifically told the CSR not to ). Paraphrased version:
Tried ##72786# but EPST was crashing
Reboot
##786# -> Menu -> Reset -> Enter MSL Number -> Auto Reboot -> Hands free activation begins -> Let it run forever until it gives error 1012
Try to update PRL and profile again. Error 1012.
Turn off fast boot, power down
Reboot to Bootloader -> Factory Data reset
Once up and running, don't set up anything, go update PRL and profile successfully.

Not sure if data connection was enabled or disabled (widget on or off) during all these steps. I may have turned it off before resets. Also of note, I lost my connection at home but reset and got my data back the next day at work (in case there is a tower factor here).
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Old July 31st, 2012, 09:36 AM   #54 (permalink)
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This doesn't directly relate to this thread, but a few things came up since I had the above error and got my phone swapped out for a new one, & they're bugging me!

I've gotten everything set back up on my new phone but there are 2 things happening and I'm not sure what to do about them.
1) When I go to bed at night I have both mobile network & wifi turned off, & my phone is plugged in to charge overnight. When I wake up in the morning, both mobile network & wifi are turned on & I have no idea why. I use an app called Timeriffic to control timing of when some things go on and off (mostly to control sounds) but I have wifi turned off at all times of day through that app, I manually turn mobile network or wifi on using the widget when I want them.
2) I use the stock email app for all my email accounts. My main email is a Comcast acct and on my previous phone I had it set up not to sync my emails on this acct. I'm finding that when I delete an email on my phone it's also disappearing now from my laptop but I don't know why, that wasn't happening with my previous setup and I don't see a setting that's telling it to do that (if I delete from my laptop it should delete from my phone, but not vice versa). There's a sync option within the account settings and I have it set to Manual during peak times although it insists I have my Inbox synced. What am I missing? I haven't changed any settings for this acct on anything but my phone lately so I know there's some acct setting I've either got set wrong on my phone or I'm missing it entirely.
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Old July 31st, 2012, 09:46 AM   #55 (permalink)
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Doesnt seem like returning the phone is the solution...as they replaced mine this weekend with a new one.

Worked fine for the last 3 days, then this morning I saw the vDM Client stopped working error. Back to the same issue I had before.

No MMS come thru, cant send them. Voicemails dont download. Not sure what other issues.

Edit:

Is any one NOT having this issue after the update? Seems to be wide spreading and neither HTC or Sprint is acknowledging it.
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Old July 31st, 2012, 04:31 PM   #56 (permalink)
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Doesnt seem like returning the phone is the solution...as they replaced mine this weekend with a new one.

Worked fine for the last 3 days, then this morning I saw the vDM Client stopped working error. Back to the same issue I had before.

No MMS come thru, cant send them. Voicemails dont download. Not sure what other issues.

Edit:

Is any one NOT having this issue after the update? Seems to be wide spreading and neither HTC or Sprint is acknowledging it.
so far it hasn't been widespread...and no real cause can be found. I am one of 7 people in my store with the evo and we can't duplicate it.

If there is anything else you can provide I am glad to pass it on. I am curios if it is an account set up issue
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Old July 31st, 2012, 04:37 PM   #57 (permalink)
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The more I think about this it could definitely be an account set up issue. Someone needs to verify the soc codes on your account...possibly even remove all of them and reapply them.

This would definitely explain why an ESB flip flop works for some
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Old July 31st, 2012, 05:15 PM   #58 (permalink)
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so far it hasn't been widespread...and no real cause can be found. I am one of 7 people in my store with the evo and we can't duplicate it.

If there is anything else you can provide I am glad to pass it on. I am curios if it is an account set up issue

You know, after calling one Sprint Store(where the new EVO replacement was sent) and visiting another, with receiving the worst help I have ever gotten from them in 12 years....I said F IT, one last Factory Reset via Bootloader.

Everything has come back clean, I am updated to Software 1.22.651.3 and PRL and Profile update fine.

My Voicemails and MMS download properly off of 3G now. I'll sit tight for a bit to make sure its all clean though.

Seems like Factory Wipe thru Boot is a solution, since it kept the HTC Update on it.
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Old July 31st, 2012, 06:22 PM   #59 (permalink)
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You know, after calling one Sprint Store(where the new EVO replacement was sent) and visiting another, with receiving the worst help I have ever gotten from them in 12 years....I said F IT, one last Factory Reset via Bootloader.

Everything has come back clean, I am updated to Software 1.22.651.3 and PRL and Profile update fine.

My Voicemails and MMS download properly off of 3G now. I'll sit tight for a bit to make sure its all clean though.

Seems like Factory Wipe thru Boot is a solution, since it kept the HTC Update on it.
Keep me updated. This would fall in line with the theory it is network related. If that is the case the chance of a reboot fixing it will be dependant on current location/network health
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Old July 31st, 2012, 06:31 PM   #60 (permalink)
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Keep me updated. This would fall in line with the theory it is network related. If that is the case the chance of a reboot fixing it will be dependant on current location/network health

Well see if you believe this, as soon as I switch it to just CDMA, the issue re-occurred. What the hell is going on?
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Old July 31st, 2012, 07:20 PM   #61 (permalink)
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so far it hasn't been widespread...and no real cause can be found. I am one of 7 people in my store with the evo and we can't duplicate it.

If there is anything else you can provide I am glad to pass it on. I am curios if it is an account set up issue
My wife has an EVO 4G LTE too, so I can compare some things.

In the phone identity screen, my current username is blank, my wife's is not.

Software: I have PRL 25005, she only has 25004. Everything else the same (we both did OTA update earlier).

Network type, EvDo A for my wife, 1xRTT for me, when side by side.

I'm also noticing that I can't get on the network at all right now for 3G from home. I'm usually on wifi, so I'm not sure if this has been happening the whole time during this problem. I do get 3G at work, but I think it's an eHRPD tower. I've definitely tried updating my profile from work, but not sure if I've done a factory reset from work. Maybe I'll try tomorrow.
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Old July 31st, 2012, 10:02 PM   #62 (permalink)
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Does anyone know if this vDM issue could be linked to setting up an Outlook Exchange account? Received my replacement phone and everything was working as it should. However, a few hours after I setup my Outlook account I started receiving the same errors and can't send/receive MMS messages. I tried deleting the account and security policy, but even after that I'm still getting the error...

I wish I would have setup the Outlook account after applying the most recent update, to see how they worked together. I agree, replacing the phone doesn't seem to fix the problem...
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Old July 31st, 2012, 10:07 PM   #63 (permalink)
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Does anyone know if this vDM issue could be linked to setting up an Outlook Exchange account? Received my replacement phone and everything was working as it should. However, a few hours after I setup my Outlook account I started receiving the same errors and can't send/receive MMS messages. I tried deleting the account and security policy, but even after that I'm still getting the error...

I wish I would have setup the Outlook account after applying the most recent update, to see how they worked together. I agree, replacing the phone doesn't seem to fix the problem...
I never set up an Outlook Exchange account, so not causing my problem I guess.
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Old July 31st, 2012, 11:39 PM   #64 (permalink)
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I have outlook on mine and no issues.


Try this
*#*#4636#*#*

Change network type to EVdo, run speed test to confirm connectivity

update prl and profile
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Old August 1st, 2012, 12:15 AM   #65 (permalink)
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I have outlook on mine and no issues.


Try this
*#*#4636#*#*

Change network type to EVdo, run speed test to confirm connectivity

update prl and profile
Tried your steps, seems to be the only dialer code I can get to work. However, when I changed to EVdo only I still received error message for vDM when attempting to perform Profile/PRL update. What was this step supposed to accomplish?
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Old August 1st, 2012, 06:18 AM   #66 (permalink)
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Tried your steps, seems to be the only dialer code I can get to work. However, when I changed to EVdo only I still received error message for vDM when attempting to perform Profile/PRL update. What was this step supposed to accomplish?
It is forcing network modes

You can force the phone onto evdo cdma late etc through that menu.

Try different ones...

Other than outlook...any other note able changes made? App additions?
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Old August 1st, 2012, 06:24 AM   #67 (permalink)
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How many of you having this issue have an airave?
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Old August 1st, 2012, 06:44 AM   #68 (permalink)
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How many of you having this issue have an airave?
I had my phone swapped out for this problem last week - I don't have an airave (or outlook that someone else mentioned).
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Old August 1st, 2012, 08:58 AM   #69 (permalink)
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Looks like this issue is building up. I don't see why its not becoming a more public issue?

Mr. Ed, have you notice any other solutions? Seems like you are familiar with Sprint's system.

And I have never used an Airave, so it wouldnt be that.

Wasn't there this kind of problem with the OG Evo and when WiMax was starting to get lit up? I just cant rememeber if there was.
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Old August 1st, 2012, 09:53 AM   #70 (permalink)
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Looks like this issue is building up. I don't see why its not becoming a more public issue?

Mr. Ed, have you notice any other solutions? Seems like you are familiar with Sprint's system.

And I have never used an Airave, so it wouldnt be that.

Wasn't there this kind of problem with the OG Evo and when WiMax was starting to get lit up? I just cant rememeber if there was.
I work for sprint. Haven't really seen a widespread issue on this one. Error 97 is not a new error and it isn't isolated to the Evo. It typically means the phone isn't registering on the network and usually is caused by poor network health or a bad radio.
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Old August 1st, 2012, 10:31 AM   #71 (permalink)
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I work for sprint. Haven't really seen a widespread issue on this one. Error 97 is not a new error and it isn't isolated to the Evo. It typically means the phone isn't registering on the network and usually is caused by poor network health or a bad radio.

Well I am fairly certain that the latest update is what caused it. But my first instance of it didnt occur til a couple days after.

I'm now just looking for resolution. Do I force them to give me a SIII?(Mind you I have not had any other phone besides HTC in 4 yrs).

Do I look to another carrier? Since you work with Sprint, is the contract voided due to defective devices?

I don't think I or any one else with this issue can wait for Sprint or HTC to finally own up to the problem, and work on an update.
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Old August 1st, 2012, 10:47 AM   #72 (permalink)
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Well I am fairly certain that the latest update is what caused it. But my first instance of it didnt occur til a couple days after.

I'm now just looking for resolution. Do I force them to give me a SIII?(Mind you I have not had any other phone besides HTC in 4 yrs).

Do I look to another carrier? Since you work with Sprint, is the contract voided due to defective devices?

I don't think I or any one else with this issue can wait for Sprint or HTC to finally own up to the problem, and work on an update.
By no means is my opinion official but I have seen no correlation between this error and the update. Myself and several others that are close to me are running the update without issue. When I say I have not seen this as widespread ...we have sold several hundred Evos and seen two come in with the issue, both on the same day, both lived in the same neighborhood. It was confirmed there was a tower out in that neighborhood.

I would have to pull up your account to see what devices would be suitable replacements after you have received 2 defective units. This type of a replacement is not guaranteed, for example if it is a network issue replacing the device isn't going to fix the problem.

I did a quick scan of the web this morning and found the error affecting other devices like the s3 and even more devices dating back beyond 2004.


If you would like to send me your info I am glad to look it up.
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Old August 1st, 2012, 10:56 AM   #73 (permalink)
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By no means is my opinion official but I have seen no correlation between this error and the update. Myself and several others that are close to me are running the update without issue. When I say I have not seen this as widespread ...we have sold several hundred Evos and seen two come in with the issue, both on the same day, both lived in the same neighborhood. It was confirmed there was a tower out in that neighborhood.

I would have to pull up your account to see what devices would be suitable replacements after you have received 2 defective units. This type of a replacement is not guaranteed, for example if it is a network issue replacing the device isn't going to fix the problem.

I did a quick scan of the web this morning and found the error affecting other devices like the s3 and even more devices dating back beyond 2004.


If you would like to send me your info I am glad to look it up.

I'll hit you up with a PM with my info, so you can look at it. I highly believe it can be area based, as I'm usually not in many other areas beside work and home.

Infact, the issue didn't re-appear until I was on my way home yesterday from work. I have a feeling bouncing between those 2 Towers is probably what triggers it.

But there still needs to be a resolution.

My only reason to thinking it is the Update is that the issue never occured prior to it.


Also wanted to add, that I never see an Error 97 come up on the phone itself. Unless that's just an internal error w/ Sprint.
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Old August 1st, 2012, 12:17 PM   #74 (permalink)
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Looks like this issue is building up. I don't see why its not becoming a more public issue?
We are an extremely small minority in comparison to the amount of phones sold. I'm not sure what makes you think this is building up.

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I work for sprint. [I] Haven't really seen a widespread issue on this one. Error 97 is not a new error and it isn't isolated to the Evo. It typically means the phone isn't registering on the network and usually is caused by poor network health or a bad radio.
Yeah, more or less the same suspicion I came to earlier in the thread. You've pretty much confirmed my thoughts. I think it comes down to certain towers. In my case I further suspect that my nearby tower, which I was connected to, was undergoing maintenance (possibly Network Vision upgrades) which booted me from the mobile internet network.

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Well I am fairly certain that the latest update is what caused it.
As we have determined earlier in this thread, It most certainly is not isolated to a software version or the recent maintenance update. The events may have been near in time and there could be a slight relation (PRL changes?), but we can't just automatically draw the conclusion.
I've had the problem and I am still pre-update. Not to mention, this error has effected a number of other handsets from a variety of manufacturers in the past (The Evo 4G error some have mentioned but not fully remembered was Error 67 from what I can remember and find by searching).
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Old August 1st, 2012, 12:43 PM   #75 (permalink)
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The issue is building up cause it is re-occuring for users. I'm seeing it across the board on other forums, including Sprints.

It can possibly be Tower issues, but how is that going to help anything? That makes it even worse, as I am in the same general areas everyday. Am I supposed to drive around til I find a Tower that isn't having an issue? How do I know I will connect correctly back to a Tower that is good?

Not pointing at anyone in this thread...but we have to look at all options, as obviously I am not the only one with the issues.

And calling in to Tech Support to have them do a Soft Reset didn't do anything either.

vDM Client is software related isn't it? Something is causing it to stop.
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Old August 1st, 2012, 01:15 PM   #76 (permalink)
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Checking PMS now. Send me another pm on exactly what issue you are having...this thread was about error code 97 specific so yes, I assumed that was the issue you are having

unfortunately, if it is tower/network related, the only thing we can do is wait it out or find a work around (force network mode to one that works)
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Old August 1st, 2012, 01:22 PM   #77 (permalink)
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Checking PMS now. Send me another pm on exactly what issue you are having...this thread was about error code 97 specific so yes, I assumed that was the issue you are having

unfortunately, if it is tower/network related, the only thing we can do is wait it out or find a work around (force network mode to one that works)

I did the code you posted earlier, tried all different modes. Phone connects fine, but still the same issue on all of them.

My main issue is the vDM Client stopping, during trying to run a PRL or Profile update.

From this, I assume it is whats causing my Voicemails not to be downloaded to the phone, and MMS msgs not being able to download/recieve or being sent.

I have not had any Data connection issues(Aside from VERY slow in Areas), or being able to make calls.


Just to add a note, NO ##????## Codes work from the dialpad. Only *#*# codes.
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Old August 1st, 2012, 02:59 PM   #78 (permalink)
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I did the code you posted earlier, tried all different modes. Phone connects fine, but still the same issue on all of them.

My main issue is the vDM Client stopping, during trying to run a PRL or Profile update.

From this, I assume it is whats causing my Voicemails not to be downloaded to the phone, and MMS msgs not being able to download/recieve or being sent.

I have not had any Data connection issues(Aside from VERY slow in Areas), or being able to make calls.


Just to add a note, NO ##????## Codes work from the dialpad. Only *#*# codes.
Sounds like care needs to reset your voicemail.

Still looking into it tho
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Old August 1st, 2012, 03:03 PM   #79 (permalink)
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Just to give s little bit of info from my experiences.

I'm on my second unit, been on this one since the official launch date. My first one was a pre-release sign up phone.

This one that I have now did this on the last software version, 1.13. I had a heck of a time with the sprint tech over the phone to get it working. Also I want to make sure if anyone is using an airave / airvana femtocel unit, call into the airave call center and get them to do an ota reset on the unit. Once they did this for me, my PRL and data profile updates went through flawlessly.

Also try to do these from a good 10-15 miles from your house / work. The tower you are connected to might be wonky or its just not jiving with your phone.

The hands free activation "seemed" to work the best for me. Every time this has been initiated, its worked without a hitch. The manual PRL / data profile has been hit or miss.
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Old August 1st, 2012, 03:29 PM   #80 (permalink)
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...call into the Airave call center and get them to do an OTA reset on the unit. Once they did this for me, my PRL and data profile updates went through flawlessly.

Also try to do these from a good 10-15 miles from your house / work. The tower you are connected to might be wonky or its just not jiving with your phone.

The hands free activation "seemed" to work the best for me. Every time this has been initiated, its worked without a hitch. The manual PRL / data profile has been hit or miss.
Do you have the contact info for the service team that can do OTA resets that boot the phone into Hands Free Activation? A forced Reset and Hands Free Activation is the best option that I see right now for getting things resolved for some cases. It worked for you and I. My Hands Free Activation was manual through dialer codes, some people are stuck not being able to access dialer codes and need a OTA forced Hands Free Activation? It is bound to work for some others I think?
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Old August 1st, 2012, 03:36 PM   #81 (permalink)
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Just to give s little bit of info from my experiences.

I'm on my second unit, been on this one since the official launch date. My first one was a pre-release sign up phone.

This one that I have now did this on the last software version, 1.13. I had a heck of a time with the sprint tech over the phone to get it working. Also I want to make sure if anyone is using an airave / airvana femtocel unit, call into the airave call center and get them to do an ota reset on the unit. Once they did this for me, my PRL and data profile updates went through flawlessly.

Also try to do these from a good 10-15 miles from your house / work. The tower you are connected to might be wonky or its just not jiving with your phone.

The hands free activation "seemed" to work the best for me. Every time this has been initiated, its worked without a hitch. The manual PRL / data profile has been hit or miss.

I did that yesterday, and all was fine after I Factory Reset it thru Bootloader. PRL and Profile updated fine at my parents house. All seemed normal...Voicemail, MMS/Picturemail was going thru fine.

I think the error reappeared as soon as I was at home/that Tower. But it seems the issue stays once it happens.

Just so I'm more familiar, whats the hands free activation? If you mean the Settings/Activate this device? Then NO go, I get a Network Error from that.
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Old August 1st, 2012, 04:50 PM   #82 (permalink)
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Pulled your number up, all towers good where your account is registered. If you have other addresses you want me to check just pm me
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Old August 1st, 2012, 04:59 PM   #83 (permalink)
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Pulled your number up, all towers good where your account is registered. If you have other addresses you want me to check just pm me
That is the main area that I am always in. But if its a Tower/Phone thing, something isn't jiving right.

I truly think the root of the problem is the "vDM Client" but its nearly impossible to find any info about this part of Android.

I have done, Data Clear and Force Close in the App Setting. But nothing changes.

This has to also be whats causing non of the ## Menu codes to work.

Trust I would love to find a solution, aside from this problem I have loved the new Evo...but whats the point of having a smartphone that is having issues with basic features?

Wanted to add the vDM Client has to be directly tied into the PRL and Profile. If I clear its Data to 0, then go and do a PRL update, thats when I get the stop msg and see that the Client now has 612KB of data in it.
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Old August 1st, 2012, 05:46 PM   #84 (permalink)
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The issue is building up cause it is re-occuring for users. I'm seeing it across the board on other forums, including Sprints
Keep in mind that some of the same people are probably posting their issue multiple times across forums, which can make the problem look worse than it actually is. I'm not saying it's not a problem - because of course it is - but it's hard to tell how many unique users are having problems because of this.

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Do I force them to give me a SIII?

Do I look to another carrier?

I don't think I or any one else with this issue can wait for Sprint or HTC to finally own up to the problem, and work on an update.
Responding to your last statement first -
I can. My error 97 problems seem to have been fixed (for now, hopefully for good *fingers crossed*) by swapping phones, but if they start up again I'll just go back to Sprint and let them work through it. Technology can be complex and they need enough data to figure out what's causing it before they can be sure of how to fix it. I tend to be really patient though, as long as they're making efforts to help me (by fixing or swapping equipment) and don't just kick me out with a phone that doesn't work, lol. I don't live on my phone or use it for work so I can be patient, but understandably some people can't.

Switching to an SIII might just give you a different set of problems. I'm sure that's an awesome phone (as ours is ) but it's likely to have some issues too, they just might be different issues. Same with another carrier & whatever phone you might change to.

Hopefully this gets figured out soon and you can wait for that to happen, you just have to decide what works for you & if you can wait for it to be figured out.
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Old August 1st, 2012, 06:39 PM   #85 (permalink)
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I took mine in to another store today, they tried a bunch of things, nothing worked. They had a refurb at the store ready to give to me, so they waved the $35 fee. So I'm charging it up right now and hoping for the best.

My problem happened immediately after I did a profile and/or PRL update. I know there were tower issues or upgrades happening at the time. I don't know if it makes sense, but I wonder if updating the profile during that tower outage did something to the phone.
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Old August 1st, 2012, 08:46 PM   #86 (permalink)
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I took mine in to another store today, they tried a bunch of things, nothing worked. They had a refurb at the store ready to give to me, so they waved the $35 fee. So I'm charging it up right now and hoping for the best.

My problem happened immediately after I did a profile and/or PRL update. I know there were tower issues or upgrades happening at the time. I don't know if it makes sense, but I wonder if updating the profile during that tower outage did something to the phone.
That's what I think is going on. But its not a sure bet.

until someone can answer what the vDM client does and is responsible for, I'm at a loss. I'll go back to the store tomorrow.

and NO, I really don't want a SIII, I've stuck with the EVO line and HTC for all this time now.
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Old August 1st, 2012, 11:20 PM   #87 (permalink)
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That's what I think is going on. But its not a sure bet.

until someone can answer what the vDM client does and is responsible for, I'm at a loss. I'll go back to the store tomorrow.

and NO, I really don't want a SIII, I've stuck with the EVO line and HTC for all this time now.
Oh I looked that up too..the only replacement you are eligible for is an another LTE EVO. The replacements are on backorder, so you "might" be able to get them to give you one out of inventory, it's up to the manager.

the only other thing I can find that you could try is to try cahnging the active data profile to 1 and updating profile over wifi..if that doesn't work you are pretty much stuck.

There is a thread on this that has that info in the root section.
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Old August 2nd, 2012, 10:03 AM   #88 (permalink)
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Oh I looked that up too..the only replacement you are eligible for is an another LTE EVO. The replacements are on backorder, so you "might" be able to get them to give you one out of inventory, it's up to the manager.

the only other thing I can find that you could try is to try cahnging the active data profile to 1 and updating profile over wifi..if that doesn't work you are pretty much stuck.

There is a thread on this that has that info in the root section.

On a side note, why would I only be eligible for another EVO? So I get another one, same issue happens, be the 3rd one. There's lemon laws for that. I pay for service that I am not recieving properly, I would hope they would help more than by just shrugging their shoulders. Considering I've had Sprint for over 12 years now, I'd expect a little better.


Edit: After reading the thread in the Root section, since I can not get the Dial codes to come up, I will have to get a new phone. I'm certainly not rooted, and actually wish I could Root, cause that would be more help than a Sprint tech.
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Old August 2nd, 2012, 10:34 AM   #89 (permalink)
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On a side note, why would I only be eligible for another EVO? So I get another one, same issue happens, be the 3rd one. There's lemon laws for that. I pay for service that I am not recieving properly, I would hope they would help more than by just shrugging their shoulders. Considering I've had Sprint for over 12 years now, I'd expect a little better.


Edit: After reading the thread in the Root section, since I can not get the Dial codes to come up, I will have to get a new phone. I'm certainly not rooted, and actually wish I could Root, cause that would be more help than a Sprint tech.
Quite simply because those are the rules set out for us in store. The EVO is the only phone on that list right now. for me too. The only exception would be if you were within 14 days. Lemon laws vary by state, most don't specify that you get a new different model, just a new device.

Rooting your phone will not solve the issue, and as of yesterday your phone has not been in the hands of a tech that has done anything with it. The only service to your phone recorded has been one phone call into customer care. You speak as if they exchanged yours once. There is no record of it if they did.
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Old August 2nd, 2012, 10:45 AM   #90 (permalink)
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Quite simply because those are the rules set out for us in store. The EVO is the only phone on that list right now. for me too. The only exception would be if you were within 14 days. Lemon laws vary by state, most don't specify that you get a new different model, just a new device.

Rooting your phone will not solve the issue, and as of yesterday your phone has not been in the hands of a tech that has done anything with it. The only service to your phone recorded has been one phone call into customer care. You speak as if they exchanged yours once. There is no record of it if they did.
There's no record of an exchange? This is my 2nd EVO I'm speaking of. I bought one on launch day that lasted up until 2 weeks ago, a couple days after the update came out.

It started on the 1st phone that the vDM Client issue occured, went in, Tech supposedly repaired it(Factory Reset), issue came right back an hour or two later. Thats when they decided to replace it.

I just received this new one last Friday, issue reappeared Monday morning.

So your telling me there's no record of my first EVO? There would have to be, cause there was a Trouble Ticket put in for it.
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Old August 2nd, 2012, 05:27 PM   #91 (permalink)
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Do you have the contact info for the service team that can do OTA resets that boot the phone into Hands Free Activation? A forced Reset and Hands Free Activation is the best option that I see right now for getting things resolved for some cases. It worked for you and I. My Hands Free Activation was manual through dialer codes, some people are stuck not being able to access dialer codes and need a OTA forced Hands Free Activation? It is bound to work for some others I think?
To get to someone in the Airave / Airvana department, I just called customer service and asked for someone in that department for help with my femtocell.

On the hands free activation part, the first time was from the ## EPST codes over the phone with a tech. The time after that was when I successfully achieved S-OFF when I rooted my phone. THAT time it went into hands free activation all by itself.

From what I've been reading, and just a bit of deduction, it seems that once the phone gets disconnected fro the network, it has a hard time comming back on. It "could" be a tower thing, but maybe not. I'm by no means a Sprint tech, nor do I have any more info than the rest of yinz.

Best to stick to the advice from The Mr. Ed, since it's straight from the "horses mouth".
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Old August 2nd, 2012, 05:56 PM   #92 (permalink)
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There's no record of an exchange? This is my 2nd EVO I'm speaking of. I bought one on launch day that lasted up until 2 weeks ago, a couple days after the update came out.

It started on the 1st phone that the vDM Client issue occured, went in, Tech supposedly repaired it(Factory Reset), issue came right back an hour or two later. Thats when they decided to replace it.

I just received this new one last Friday, issue reappeared Monday morning.

So your telling me there's no record of my first EVO? There would have to be, cause there was a Trouble Ticket put in for it.
It's there now. oddly it was not yesterday and still does not show up in another portion.


The best thing to do at this point is take it back in.
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Old August 3rd, 2012, 08:55 AM   #93 (permalink)
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It's there now. oddly it was not yesterday and still does not show up in another portion.


The best thing to do at this point is take it back in.
Yea, I'll probbaly do that tomorrow. Wish there was some sort of solution out there, rather fix it myself. It's just annoying now, and makes we worry that I'm not getting texts or calls all the time.

Might try one last factory reset, and see if dial codes work upon restart.

Just don't understand how the vDM Client is screwing everything up. Funny how I can't even update the Sprint Zone app now, fails everytime.

Actually when I do the Voice test on Sprint Zone, it fails too. 3G is fine.
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Old August 3rd, 2012, 09:34 AM   #94 (permalink)
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just wanted to add to this thread that about 4 weeks ago all the sudden my phone wouldnt send/recieve mms for about 5 hours. i figured i would wait it out...no error codes or anything. later on in the day i gave it a shot and everything was fine. it hasnt happened again so im going to cross my fingers lol. my friends 3vo does this all the time, at least one day out of the month w/ no error codes. seems to just fix itself.
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Old August 3rd, 2012, 09:43 AM   #95 (permalink)
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just wanted to add to this thread that about 4 weeks ago all the sudden my phone wouldnt send/recieve mms for about 5 hours. i figured i would wait it out...no error codes or anything. later on in the day i gave it a shot and everything was fine. it hasnt happened again so im going to cross my fingers lol. my friends 3vo does this all the time, at least one day out of the month w/ no error codes. seems to just fix itself.

Were you on Wifi though? As soon as your on Wifi they will come thru fine.

I just did a clean Factory Reset, from phone, then did a Factory Reset from Bootloader.

I'm seeing issues in the Sprint Zone App, and I'm thinking this ties into it. Will update soon.


Edit: Well sure enough, sitting here at work, did as I said above, without adding my Google profile yet and all is working good. Voicemails download, MMS send and download fine.

Checked the Sprint Zone app, when I do the Help, it shows Voice and Data good, Connected to 3G. Before Voice was failing. But when I hit the My Device, it just says "wait while we download content". I'd have to wait for Mr. Ed, but I wonder if that is where the issue is coming from?

It wont let me update the Sprint Zone app.
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Old August 3rd, 2012, 10:05 AM   #96 (permalink)
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To get to someone in the Airave / Airvana department, I just called customer service and asked for someone in that department for help with my femtocell.

On the hands free activation part, the first time was from the ## EPST codes over the phone with a tech. The time after that was when I successfully achieved S-OFF when I rooted my phone. THAT time it went into hands free activation all by itself.

From what I've been reading, and just a bit of deduction, it seems that once the phone gets disconnected fro the network, it has a hard time coming back on. It "could" be a tower thing, but maybe not. I'm by no means a Sprint tech, nor do I have any more info than the rest of yinz.
Darn, thought you maybe had a direct dial for their department. From your other post it sounded like they remotely OTA rebooted your device, not that you used dialer codes.

I agree, it does seem that once off the network it is difficult to get back on. I was hoping to find a sure fire way to get a phone to Hands Free Activate without utilizing dialer codes, for those that are stuck without them.
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Old August 3rd, 2012, 10:40 AM   #97 (permalink)
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Well here's something, everything ran fine, so I wanted to go to the next step.

Without adding my Google accout, I went ahead and just added my Outlook account. Phone went thru Encryption process...sure enough, I go to the Sprint Zone and Voice fails, 3G is still fine.

Maybe it's not Outlook, but the Encryption process that is causing the vDM Client error? Can't update Profile or PRL again.

Dialer Codes do not work either.

Going to redo Factory Reset process again, and not add Outlook to the phone. Going to just add my Google this time. Will update.

Update: As of right now, I can not reproduce the vDM Client error. Have my Google account synced, Texts restored, and about to restore my apps.

I have left off Outlook, which means I have not gone thru the encryption process.

As of now, no issues at all.

Update 2: I was able to get on a strong WIFI connection and download the Sprint Zone update. Still no issue at all, and eveerything passes fine on the Sprint Test.

Can still bring up Dialer Codes.

Outlook is still not re-added. Think I will leave that off until Sunday, to test further.

So the vDM Client error is being caused by one of two things, the Encryption from Outlook, or a Sprint Zone error? Possibly need to have Sprint Zone updated fully before re-adding Outlook?
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Old August 3rd, 2012, 01:50 PM   #98 (permalink)
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I don't think it relates to outlook, I was getting the vdm error alternating with error code 97 last week, & I don't have outlook on my phone.
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Old August 3rd, 2012, 02:14 PM   #99 (permalink)
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Quote:
Originally Posted by PattiCakeUS View Post
I don't think it relates to outlook, I was getting the vdm error alternating with error code 97 last week, & I don't have outlook on my phone.

I dont know, so far everything has been good since I Factory reset without Outlook being added.

Can you go to your Sprint Zone app and hit the Help Button?

The very first window which has Wireless & Networks, you'll see a Voice and then Data...can you see if they're both good?
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Old August 3rd, 2012, 02:36 PM   #100 (permalink)
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If you are up and running, with dialer codes working again, I cannot recommend doing a Hands Free Activation more. Get your 6 digit MSL # from Sprint and do a reset that will kick into Hand Free Activation (see previous posts in this thread). I'd recommend doing this away from your home tower as well.

Get your phone fully re-activated with an updated PRL and Profile before worrying about anything else, Google, Outlook, text messages, or that glorified bloat ware called Sprint Zone. Sprint Zone should not be a fixation. If you can access the internet your 3G works, and if you can dial out a call your voice works.
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