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Old August 3rd, 2012, 02:48 PM   #101 (permalink)
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If you are up and running, with dialer codes working again, I cannot recommend doing a Hands Free Activation more. Get your 6 digit MSL # from Sprint and do a reset that will kick into Hand Free Activation (see previous posts in this thread). I'd recommend doing this away from your home tower as well.

Get your phone fully re-activated with an updated PRL and Profile before worrying about anything else, Google, Outlook, text messages, or that glorified bloat ware called Sprint Zone. Sprint Zone should not be a fixation. If you can access the internet your 3G works, and if you can dial out a call your voice works.

As of right now, everything on my phone works as it should. PRL's updated, Profile updated.

The only thing I have not done is re-add Outlook, or gone thru the Encryption Process.

I understand the Sprint Zone is bloatware, but I think it ties into the errors people are seeing. And now that the Sprint Zone app is fully updated, it has been doing everything it should normally do.

So what was causing the error then? I've only done 2 things different upon this reset.

1. I did not re-add Outlook(Encryption Process), but I might do that Sunday to see if the error comes back or not.

2. Without Outlook added, I checked the Sprint Zone app before anything, did updates thru that. if you read my previous posts, it wasn't doing things when the vDM Client error was there...now it works perfectly fine.

I'd see if Mr. Ed has any input to the Sprint Zone app, since he works for Sprint.


By the way, the vDM Client app now has a total of 1.16MB, 576KB as APP, 608KB as Data. yesterday it was always stuck at 612KB.

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Old August 3rd, 2012, 04:51 PM   #102 (permalink)
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Were you on Wifi though? As soon as your on Wifi they will come thru fine.
Nope wasn't on wifi..
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Old August 3rd, 2012, 05:01 PM   #103 (permalink)
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Nope wasn't on wifi..

Just wondering....I'm at 6+ hrs now and the issue has not returned at all. Been testing every once in awhile, and the phone seems to be working as it did in the beginning.


True test will be when I re-add Outlook over the Weekend. If issue doesnt re-appear after the Encryption, then I really have no clue.

For me, it's either the Outlook/Encryption, or the Sprint Zone app messing in parts of the phone it shouldnt.
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Old August 3rd, 2012, 08:13 PM   #104 (permalink)
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Interesting ...I am running outlook without encryption


no issues with sprint zone ...I keep it on my phone to show customers
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Old August 3rd, 2012, 09:11 PM   #105 (permalink)
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Interesting ...I am running outlook without encryption


no issues with sprint zone ...I keep it on my phone to show customers
Unfortunately I have to do encryption cause of work. But I am going to re-add it tomorrow or Sunday and see what it happens.

I truly believe it might be the Sprint Zone. I never looked to make sure it was updated before, but now I am.

Almost everytime I go to the app, it say Account Data Updated.

any thoughts on that Mr. Ed??
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Old August 3rd, 2012, 11:20 PM   #106 (permalink)
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Unfortunately I have to do encryption cause of work. But I am going to re-add it tomorrow or Sunday and see what it happens.

I truly believe it might be the Sprint Zone. I never looked to make sure it was updated before, but now I am.

Almost everytime I go to the app, it say Account Data Updated.

any thoughts on that Mr. Ed??
Sprint zone would be affected bit not the cause. every time you open sprint zone it updates and displays your current sprint account info and data usage...thus that message

a good test would be this
find someone with the issue
have them connect to WiFi
update sprintzone
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Old August 4th, 2012, 10:10 PM   #107 (permalink)
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Been a whole day + and no issues at all. Will try re-adding Outlook tomorrow.

still can't tell where the vDM client error comes from.
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Old August 7th, 2012, 02:46 AM   #108 (permalink)
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Tested another device that came in. Updating sprint app had no effect
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Old August 7th, 2012, 09:54 AM   #109 (permalink)
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Been a whole day + and no issues at all. Will try re-adding Outlook tomorrow.

still can't tell where the vDM client error comes from.
Have you tried adding outlook yet? Another option is just to encrypt the SD card and internal card w/o adding Outlook. Try that before adding outlook and see what happens when you do a PRL update. My issues have been very similar to yours, let me recap my experience (have not Rooted phone):

1) Bought phone on launch day, installed Google Voice, Outlook (required encryption of SD card and internal memory for work). These are the only apps I can think of that might be causes. Did not experience any issues with performing PRL/Profile updates until after the latest Sprint update (mid-july)

2) Noticed the vDM issue a week or two after the newest sprint update when trying to perform a PRL update. This occurred around 7/16/12. After 2 master resets, still experienced the same problems (though admittedly this was after reinstalling all apps and outlook). Voice/data working but could not send/receive MMS messages.

3) Replacement phone received on 7/28. Encrypted both SD and internal memory without adding Outlook and noticed that I could repeat the vDM issue. Also still having MMS problems.

4) 8/2 deleted my GV account from the web and reinstalled app/account on phone. MMS messages are working now but still have the vDM issue.

My best guess is that once a certain file gets encrypted on the internal memory, there is a bug that prevents PRL/Profile updates from communicating with the network. There are possibly other ways to get this error since some have reported no Outlook or encryption. I was also thinking it was a GV issue but others are reporting not having GV either.

evotitans - let us know if you can repeat the vDM error after encrypting, but before adding Outlook. I would recommend these steps:
1) Encrypt SD card, try to perform PRL/Profile update
2) If successful, encrypt internal memory and reperform PRL/Profile update
3) If successful, add Outlook and reperform PRL/Profile update
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Old August 7th, 2012, 11:21 AM   #110 (permalink)
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Outlook could be a trigger but there have been a few phones with the issue that do not have outlook use at all


So far I see only two scenarios
1. Airave interference
2. Corrupt data profile


Airave support can walk one through fixing an issue there

A corrupt data profile can be fixed at a service and repair store
If they do not know how, they need to look it up in "the forum"
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Old August 7th, 2012, 12:16 PM   #111 (permalink)
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Outlook could be a trigger but there have been a few phones with the issue that do not have outlook use at all


So far I see only two scenarios
1. Airave interference
2. Corrupt data profile


Airave support can walk one through fixing an issue there

A corrupt data profile can be fixed at a service and repair store
If they do not know how, they need to look it up in "the forum"
To me it seems more like the encryption process that is causing the error, not Outlook. Also, I don't have Airave so that wouldn't be what's triggering the vDM error for me. Is there a way to fix the corrupt data profile without going into the store? if it requires ##dialer codes# that's not going to work for me since I cannot get any to work. Perhaps there is a *#*#code#*#* that I could try?

If it was a corrupt data profile, what would be the explanation for voice/data working?
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Old August 7th, 2012, 12:55 PM   #112 (permalink)
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To me it seems more like the encryption process that is causing the error, not Outlook. Also, I don't have Airave so that wouldn't be what's triggering the vDM error for me. Is there a way to fix the corrupt data profile without going into the store? if it requires ##dialer codes# that's not going to work for me since I cannot get any to work. Perhaps there is a *#*#code#*#* that I could try?

If it was a corrupt data profile, what would be the explanation for voice/data working?

Honestly no, I have not had the time to re-add Outlook, for if the encryption process is what's causing the error, I havent had the time to go back and forth with re-adding everything after resets.

Only difference was that I was not getting MMS w/ the vDM Client issue, unless I was on Wifi. Maybe you were too?


Curious that you explained exactly what my issue was though.

bpin, can you go into your Sprint Zone app, under Help and see if the Voice fails?

I'm wondering if the Encryption process does block certain files on the phone from connecting to the Data profile correctly?

Possible bug in the last update? As that is when the issue occured.
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Old August 8th, 2012, 03:24 PM   #113 (permalink)
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Yes, my voice status currently has the red 'X' and says that voice test has failed. Says to update profile but obviously that is not going to work. Doesn't even pull me to the update profile screen where it tries to execute before vDM error-ing out....the window just closes when I push "Update profile" within the Sprint Zone app.

It seems I have a corrupt data profile but is there any way to fix without having to take in to a knowledgeable store tech?

My MMS issues are gone now after deleting my Google Voice account and re-enabling. Previously I had to be on wifi to send/receive MMS but now that I've refreshed my google account my MMS is working even though I still have the vDM issue.

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Honestly no, I have not had the time to re-add Outlook, for if the encryption process is what's causing the error, I havent had the time to go back and forth with re-adding everything after resets.

Only difference was that I was not getting MMS w/ the vDM Client issue, unless I was on Wifi. Maybe you were too?


Curious that you explained exactly what my issue was though.

bpin, can you go into your Sprint Zone app, under Help and see if the Voice fails?

I'm wondering if the Encryption process does block certain files on the phone from connecting to the Data profile correctly?

Possible bug in the last update? As that is when the issue occured.
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Old August 8th, 2012, 03:44 PM   #114 (permalink)
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...the window just closes when I push "Update profile" within the Sprint Zone app.
I never do anything in the Sprint Zone app, I'm not sure I've even activated it on my phone. Does updating the profile within the Sprint Zone app do the same thing as through Settings, System Updates?
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Old August 8th, 2012, 04:01 PM   #115 (permalink)
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I never do anything in the Sprint Zone app, I'm not sure I've even activated it on my phone. Does updating the profile within the Sprint Zone app do the same thing as through Settings, System Updates?
Same thing, Kicks over to "Device Configuration" screen. It basically is just a shortcut to the same base process it appears more or less. Since you haven't yet, I wouldn't mess with Sprint Zone at all.
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Old August 8th, 2012, 04:45 PM   #116 (permalink)
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Yes, my voice status currently has the red 'X' and says that voice test has failed. Says to update profile but obviously that is not going to work. Doesn't even pull me to the update profile screen where it tries to execute before vDM error-ing out....the window just closes when I push "Update profile" within the Sprint Zone app.

It seems I have a corrupt data profile but is there any way to fix without having to take in to a knowledgeable store tech?

My MMS issues are gone now after deleting my Google Voice account and re-enabling. Previously I had to be on wifi to send/receive MMS but now that I've refreshed my google account my MMS is working even though I still have the vDM issue.

I was expecting the Red X on the Sprint Zone app. Since the app is tied into your Data Profile, I think its showing its curropt, but obviously not the Data side since the voice is what has the fail.

Whats odd is that you are getting MMS but still the vDM Client issue. I dont have a Google Voice, at least not one I have ever used.

My MMS would not work with the vDM Client, unless I was on Wifi.

Well if they know it's from a corrupt Data Profile, THAT should be an easy fix, but apparantly it isn't.

Well I'm done my necessary backup to re-add Outlook since the Encryption erases the SD card. Hopefully the vDM Client DOES NOT return. I will update.
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Old August 8th, 2012, 04:46 PM   #117 (permalink)
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Same thing, Kicks over to "Device Configuration" screen. It basically is just a shortcut to the same base process it appears more or less. Since you haven't yet, I wouldn't mess with Sprint Zone at all.
OK, that's what I assumed but I thought I'd better ask, to make sure I wasn't missing something
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Old August 8th, 2012, 04:54 PM   #118 (permalink)
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WOW well nice to see that when I added Outlook and the Encryption process was going thru it FULLY RESET my phone.

Thankfully I backed up everything before hand.

Outlook added and Encrypted, but since the phone Factory Reset before it, Sprint Zone app is NOT updated. When I go into it I get Red X for Voice.

Cannot pull up Dial Codes, vDM Client issue is BACK.
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Old August 8th, 2012, 05:20 PM   #119 (permalink)
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The only way I was able to resolve my error 97 and vdm error was to take my phone to a Sprint store, after they tried some stuff & everything was unsuccessful they swapped it out with a new phone. Have you been to a store for them to look at your phone yet?
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Old August 8th, 2012, 05:28 PM   #120 (permalink)
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The only way I was able to resolve my error 97 and vdm error was to take my phone to a Sprint store, after they tried some stuff & everything was unsuccessful they swapped it out with a new phone. Have you been to a store for them to look at your phone yet?

Yea this is my 2nd phone lol. Now I'm just trying to prove a point or find where the error comes from.

It's more of just a pain than anything else now, and I hate not knowing what a solution might be.

So far, the phone was perfectly fine without Outlook, so I might just need to go back to that.


Even with Sprint Zone app updated, was still getting Red X on Voice(Pretty sure this is the MMS issue) and vDM Client bad even with Profile updated. No Dial codes working.

It has to be something in the Encryption process, I cannot find any other reasoning.

So going BACK to the way it was with NO Outlook, until that can be cured.
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Old August 8th, 2012, 07:55 PM   #121 (permalink)
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Yea this is my 2nd phone lol. Now I'm just trying to prove a point or find where the error comes from.

It's more of just a pain than anything else now, and I hate not knowing what a solution might be.

So far, the phone was perfectly fine without Outlook, so I might just need to go back to that.

Even with Sprint Zone app updated, was still getting Red X on Voice(Pretty sure this is the MMS issue) and vDM Client bad even with Profile updated. No Dial codes working.

It has to be something in the Encryption process, I cannot find any other reasoning.

So going BACK to the way it was with NO Outlook, until that can be cured.
OK, gotcha. Sorry I didn't feel like scrolling back through the posts earlier to see if you ever said you swapped it out.

It could be the encryption process for you - but that definitely wasn't the cause for me since I don't use Outlook on my phone; for me the errors just started happening out of the blue a couple weeks ago. I waited overnight and even until getting to work the next day to see if it would just fix itself, when it didn't, I went to the Sprint store after work.
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Old August 8th, 2012, 11:22 PM   #122 (permalink)
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OK, gotcha. Sorry I didn't feel like scrolling back through the posts earlier to see if you ever said you swapped it out.

It could be the encryption process for you - but that definitely wasn't the cause for me since I don't use Outlook on my phone; for me the errors just started happening out of the blue a couple weeks ago. I waited overnight and even until getting to work the next day to see if it would just fix itself, when it didn't, I went to the Sprint store after work.
I really have no idea. I'm going to try doing Outlook and encryption when I'm on WiFi.

don't have any other ideas or solutions.
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Old August 9th, 2012, 06:16 PM   #123 (permalink)
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Personally, I've had issues with outlook in the past. Now I just use the web access app for my company. It's web based, no notifications or anything, but it works perfectly. Just a suggestion.
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Old August 10th, 2012, 09:36 AM   #124 (permalink)
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Personally, I've had issues with outlook in the past. Now I just use the web access app for my company. It's web based, no notifications or anything, but it works perfectly. Just a suggestion.
The only issue I have with this logic is that you are allowing HTC/Sprint to get away with glaring phone issues. If you prefer the web-based version over syncing Outlook to your phone, that's perfectly fine. But if you are sacrificing functionality as a result of design/software/hardware issues that Sprint/HTC cannot fix, that's where I get frustrated. Personally, I absolutely hate the web-based version, especially when replying to emails.

A lot of people give up on syncing Outlook because they don't know how to properly input the settings when creating the account on their phone. However, once you get it working its a very useful tool to have in your pocket, it makes my workday that much easier since I'm moving around a lot and carry multiple client computers.

I think this vDM issue is more the result of encryption of the internal memory or SD card and not really an Outlook issue. It's either that or my Data Profile just corrupted itself somehow and is not fixable supposedly until I take it in to a store. I've heard that they need to perform some sort of Profile refresh that they can only do in the store...
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Old August 10th, 2012, 10:55 AM   #125 (permalink)
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I really have no idea. I'm going to try doing Outlook and encryption when I'm on WiFi.

don't have any other ideas or solutions.
Ok, I finally had time to do a factory reset and play around with the encryption. After the factory reset, I deleted my GV account and did not even install any apps or google account on the phone. Voice/Data was successful on Sprint Zone and Profile/PRL updates were working fine. All dialer codes/MMS also work.

Encryption of SD card - as expected, performing this did not affect/alter anything described above.

Encryption of internal storage - as I feared, doing this is what is causing the vDM error for me. After encrypting internal storage, can no longer use dialer codes, MMS not working, Sprint Zone Voice fail, and also vDM error when performing PRL/Profile update.

There has to be a bug fix for this b/c this is something you should be able to do while still having all the normal functionality of the phone. Going to do another reset now and see if I can add my Outlook account without having to encrypt internal storage...

This also confirms the error has nothing to do with Outlook.
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Old August 10th, 2012, 06:34 PM   #126 (permalink)
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It does confirm its not Outlook, but I can't add Outlook without encryption company policy.

so how do we report a bug like that??
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Old August 10th, 2012, 06:55 PM   #127 (permalink)
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It does confirm its not Outlook, but I can't add Outlook without encryption company policy.

so how do we report a bug like that??
Agreed. I tried also and it's forcing me to encrypt internal memory as well as SD card. According to my Outlook policy, it says that any application data must be encrypted. I'm going to try to move all of the app files to the SD card and see if there's a way to bypass the encryption on internal memory, but I have a feeling it won't be successful.

This is a pretty severe oversight by HTC to knock out the ability to update profile/PRL once the internal memory is encrypted. There has to be a way to fix whatever file is involved with vDM once the internal memory is encrypted.

Please any Sprint employees on the board do what you can to make this issue a priority!
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Old August 11th, 2012, 04:57 AM   #128 (permalink)
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The best guess I have is mine works because it does not require encryption or encryption was disabled on this Rom.


I will forward the info on but this may be something HTC needs to address, not sprint.
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Old August 13th, 2012, 09:43 AM   #129 (permalink)
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The best guess I have is mine works because it does not require encryption or encryption was disabled on this Rom.


I will forward the info on but this may be something HTC needs to address, not sprint.
Thanks Mr. Ed, I agree this is probably an HTC issue but it should be relatively easy to fix with an OTA update.

Are there any other public channels customers can use to help these things get solved? I'm seriously considering moving to the S3 if this isn't resolved in a timely manner...even changing carriers if I have to.
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Old August 13th, 2012, 10:59 PM   #130 (permalink)
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Thanks Mr. Ed, I agree this is probably an HTC issue but it should be relatively easy to fix with an OTA update.

Are there any other public channels customers can use to help these things get solved? I'm seriously considering moving to the S3 if this isn't resolved in a timely manner...even changing carriers if I have to.
You could definitely contact HTC. I am not entirely certain this is an issue exclusive to the EVO tho, we have seen ot on the S3 as well. It very well could be an issue within ics
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Old August 13th, 2012, 11:59 PM   #131 (permalink)
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You could definitely contact HTC. I am not entirely certain this is an issue exclusive to the EVO tho, we have seen it on the S3 as well. It very well could be an issue within ICS
What "issue" are you guys referring to? I think we need to define the issue. There has been talk of multiple issues and multiple instances of issues. If we are not clear it only muddies the waters.
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Old August 14th, 2012, 07:54 AM   #132 (permalink)
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What "issue" are you guys referring to? I think we need to define the issue. There has been talk of multiple issues and multiple instances of issues. If we are not clear it only muddies the waters.
There are three issues concerning code 97 I am aware of, two of which I can discuss


The outlook issue that I have not had time to confirm
The airave issue that I really don't know much abou
And the third issue
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Old August 14th, 2012, 01:28 PM   #133 (permalink)
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Been out of the loop for awhile, anything good yet?

If it is the encryption error, it had to come from the last OTA update, as that is right about when the issue occured.

If I knew how to read code like that, I'm sure could find what changed in the software.

I didn't have this issue prior to the update. For now I have just been leaving Outlook off. It's annoying not having the push email, but I'd rather make sure my MMS and Voicemails are getting thru.
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Old August 14th, 2012, 04:45 PM   #134 (permalink)
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There are three issues concerning code 97 I am aware of, two of which I can discuss


The outlook issue that I have not had time to confirm
The airave issue that I really don't know much abou
And the third issue
The issues myself and Evotitans are referring to are not really concerning code 97. I've never seen this error code on my device. The issue I'm referring to is when trying to perform a PRL/Profile update, the application force closes and does not execute properly. Other things we are experiencing:
- MMS send/receive errors
- Dialer Codes not functioning
- Cannot access PRL/Profile menu after the force close occurs a few times
- Under Sprint Zone app, the "Voice" test shows a "fail"

The ROOT CAUSE of this issue seems to be when attempting to encrypt the internal phone storage ONLY on the Evo. Encrypting the SD card doesn't cause the issue and this is NOT an Outlook specific issue. What seems to be happen is once I attempt to encrypt the internal memory, it leads to all the issues described above. My thought is that something to do with the profile/vdm file is corrupted during the encryption process, but I also think it only started occurring after the latest OTA update as we were not experiencing these issues prior.
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Old August 14th, 2012, 06:23 PM   #135 (permalink)
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I can confirm it was after installing the update.

This EVO, my 2nd was not updated when I received it. So of course re-adding everything, including Outlook(Encryption) wasn't affected.

It was until a couple days later I finally got the OTA update(Must have never noticed I wasn't up to date) is when the vDM client/profile issue occurred.
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Old August 14th, 2012, 10:58 PM   #136 (permalink)
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The issues myself and Evotitans are referring to are not really concerning code 97. I've never seen this error code on my device. The issue I'm referring to is when trying to perform a PRL/Profile update, the application force closes and does not execute properly. Other things we are experiencing:
- MMS send/receive errors
- Dialer Codes not functioning
- Cannot access PRL/Profile menu after the force close occurs a few times
- Under Sprint Zone app, the "Voice" test shows a "fail"

The ROOT CAUSE of this issue seems to be when attempting to encrypt the internal phone storage ONLY on the Evo. Encrypting the SD card doesn't cause the issue and this is NOT an Outlook specific issue. What seems to be happen is once I attempt to encrypt the internal memory, it leads to all the issues described above. My thought is that something to do with the profile/vdm file is corrupted during the encryption process, but I also think it only started occurring after the latest OTA update as we were not experiencing these issues prior.

Both are tied together via the corrupt profile.

Providing as much info as I can to those that need to see it but please let me set expectations. I am in no way here as an advocate of Sprint or in a position that I can promise resolution. I can forward the info on and experiment with my own device in an attempt to find resolution. The difficulty I have right now is time. My position with Sprint is not even remotely technical in nature

I am simply a tech savy sales manager that got in to the biz because it has been my hobby for the past few years.
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Old August 15th, 2012, 08:50 AM   #137 (permalink)
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Both are tied together via the corrupt profile.

Providing as much info as I can to those that need to see it but please let me set expectations. I am in no way here as an advocate of Sprint or in a position that I can promise resolution. I can forward the info on and experiment with my own device in an attempt to find resolution. The difficulty I have right now is time. My position with Sprint is not even remotely technical in nature

I am simply a tech savy sales manager that got in to the biz because it has been my hobby for the past few years.
I'm not sure I agree with you now about the corrupt profile. After performing a factory reset on my device, nothing about my profile seems to be corrupt. Everything works as it should. However, after I encrypt the internal memory, that's when it all goes to SH*T. Can you confirm if something during the encryption process is causing the profile to be corrupted, and can this issue be fixed with encryption enabled on the internal memory at a store?

I'm not keen on believing a store tech would be able to refresh my profile while the internal memory is encrypted without doing a factory reset. I also agree with Evotitans in thinking this has something to do with the latest OTA update, as we both had encryption prior to the update and were not experiencing this issue.
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Old August 15th, 2012, 10:25 AM   #138 (permalink)
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I only have the info you two provide to go off of. We have been unable to duplicate the issue in regards to encryption.


If we feel the vdm client issue truly is seperate then we need to ask a mod to move these poststo their own thread
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Old August 15th, 2012, 01:17 PM   #139 (permalink)
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I had the Error 97 on my phone yesterday afternoon. I lost all data and voice. I soft reset my phone and all the data started working again and I had 3G. I thought everything was fine until I tried to make a call later in the afternoon. I lost all voice/text ability. I called and talked to someone at Sprint and ended up doing a hard reset. Nothing worked, even the hard reset.

I took the phone into the corporate store and had a tech look at it. I wasn't expecting much, but he was able to reload everything from the computer and now it's working. He tried the obvious, but nothing. He did say he had seen this a few times and was lucky his has been good so far.
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Old August 15th, 2012, 01:49 PM   #140 (permalink)
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I had the Error 97 on my phone yesterday afternoon. I lost all data and voice. I soft reset my phone and all the data started working again and I had 3G. I thought everything was fine until I tried to make a call later in the afternoon. I lost all voice/text ability. I called and talked to someone at Sprint and ended up doing a hard reset. Nothing worked, even the hard reset.

I took the phone into the corporate store and had a tech look at it. I wasn't expecting much, but he was able to reload everything from the computer and now it's working. He tried the obvious, but nothing. He did say he had seen this a few times and was lucky his has been good so far.
Thanks for your info.
Any idea what he did on the computer? Or can you find out?
It could be helpful to know for others in case they run into similar problems. (Some techs do not know how to fix this issue yet, you got a good one)

Do you happen to be in one of these cities listed in the first or second round?
S4GRU.com | Network Vision/LTE Deployment Running List
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Old August 15th, 2012, 02:03 PM   #141 (permalink)
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I didn't get all the details on what the tech did. He said that he reinstalled all the software since the reset didn't work. I guess if a setting was corrupted, then resetting wouldn't help. He completely reloaded all software from his PC and it worked.

I am in the KC area, so I do have 4G to some extent. It's pretty spotty for me.
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Old August 15th, 2012, 02:15 PM   #142 (permalink)
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I didn't get all the details on what the tech did. He said that he reinstalled all the software since the reset didn't work. I guess if a setting was corrupted, then resetting wouldn't help. He completely reloaded all software from his PC and it worked.

I am in the KC area, so I do have 4G to some extent. It's pretty spotty for me.
Some others have mentioned techs re-installing software, but with less successful results.
Glad it worked in your case.
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Old August 15th, 2012, 02:40 PM   #143 (permalink)
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Some others have mentioned techs re-installing software, but with less successful results.
Glad it worked in your case.
In the less successful cases the techs may have done the wrong process or it could be a deeper issue (like the encryption)
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Old August 15th, 2012, 03:01 PM   #144 (permalink)
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In the less successful cases the techs may have done the wrong process or it could be a deeper issue (like the encryption)
Yeah, could be anything really.

(depends which encryption are you speaking towards)
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Old August 15th, 2012, 10:36 PM   #145 (permalink)
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There are three issues concerning code 97 I am aware of, two of which I can discuss

The outlook issue that I have not had time to confirm
The airave issue that I really don't know much abou
And the third issue
I had both the error 97 and vdm error a couple weeks ago, but as far as I know there's not any encryption of anything on my phone so it seems like that can't have been the cause of my errors - although it did happen some time after the OTA update but that doesn't really help me pinpoint the cause of my errors. So - since I don't use outlook and don't have an airave, I guess that makes me part of "the third issue" - which it sounds like is a complete mystery?
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Old August 16th, 2012, 06:29 AM   #146 (permalink)
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I had both the error 97 and vdm error a couple weeks ago, but as far as I know there's not any encryption of anything on my phone so it seems like that can't have been the cause of my errors - although it did happen some time after the OTA update but that doesn't really help me pinpoint the cause of my errors. So - since I don't use outlook and don't have an airave, I guess that makes me part of "the third issue" - which it sounds like is a complete mystery?
It is not a complete mystery. Your local Sprint Corporate repair store can fix it. The fix is considered proprietary information that I can not personally share.
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Old August 16th, 2012, 12:27 PM   #147 (permalink)
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I totally believe that the encryption removes or blocks files/commands that are in relation with the vDM Client.

Is there any way we could find out what files get changed from encryption?
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Old August 16th, 2012, 03:26 PM   #148 (permalink)
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I totally believe that the encryption removes or blocks files/commands that are in relation with the vDM Client.

Is there any way we could find out what files get changed from encryption?
Possibly with logcat

Have you guys called HTC about this yet?
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Old August 17th, 2012, 07:41 AM   #149 (permalink)
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I had both the error 97 and vdm error a couple weeks ago, but as far as I know there's not any encryption of anything on my phone so it seems like that can't have been the cause of my errors - although it did happen some time after the OTA update but that doesn't really help me pinpoint the cause of my errors. So - since I don't use outlook and don't have an airave, I guess that makes me part of "the third issue" - which it sounds like is a complete mystery?
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It is not a complete mystery. Your local Sprint Corporate repair store can fix it. The fix is considered proprietary information that I can not personally share.
Last month when I had this problem I took my phone to a Corporate store, they messed with it for a long time and couldn't figure out how to fix it so they eventually swapped out my phone.
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Old August 17th, 2012, 10:58 AM   #150 (permalink)
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I've been having this same issue on my HTC Evo 4g LTE. I've called Sprint about it 3 times now. Each time, they've told me that the data connection issues I'm seeing are related to a network outage in my area. (possible)

In regards to the vDM errors I get when trying to view my phone's info (About -> Phone Identity, trying to update my profile, prl, or firmware; they have nothing helpful to say.

When I took it into 2 different stores, they did a few tests and told me the phone was "screwed". They offered to replace mine with a refurbished model (something I wish didn't have to happen b/c I don't want to give up my perfect condition phone - besides software for a used model). I am really hesitant to do this b/c if I switch out the phone and my settings (I use outlook/encryption for work and I live in Dallas [4G territory]) result in the same problem, I'll be even more upset.

I just called HTC and they offered to take my phone in for repairs (10-14 days) and if they can't fix it, they'll replace it (couldn't say if it would be new or used - if I had to guess though...)

Sprint says their network outage should be fixed by the 22nd, so by the 23rd, I'm going to call them back to see what the story is. I'm about a sneeze away from just going the refurbished route and hoping for the best.

This forum has been helpful in communicating the issue that I'm having with customer support and also in knowing that I'm not the only crazy person having this seemingly unresolvable issue.
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