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Old June 16th, 2010, 11:10 PM   #1 (permalink)
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Default Are we doing the right thing?

I'm wondering if those of us with EVO problems are doing the right thing by holding on to them? If we just return them, that might make Sprint and HTC work faster to resolve the issues. By holding on to them and allowing or 30 days to pass, we're just putting ourselves at there mercy. We will be stuck with this device, and when and if they decide to fix the problems, will be at there leisure. They then can continue to say how successful the device is, based on sells. Which would be true, because they got our money.

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Old June 16th, 2010, 11:13 PM   #2 (permalink)
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This is something that I've been stating in other threads. There's one of two things that you can do to get Sprint/HTC to do something about the EVO, that is to contact them, or return the device.

If a large number of users returned the device and left Sprint, this would cause the biggest impact, obviously.

I myself am looking at how to return this device as I purchased it through Wirefly. I don't really mind Sprint, their service is pretty good, I just can't say the same for HTC. I think HTC is the culprit behind our woes.
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Old June 16th, 2010, 11:22 PM   #3 (permalink)
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The Palm Pre is a perfect example of an even worse hardware issue Sprint had exactly a year ago. I expect the same. The Pre is ok, I am on my 3rd one now. I think a lot of people have come to live with the issues. To be honest, I think they are small compared to the Pre. I mean, hell, the Pre randomly reset my alarms multiple times. My USB port wiggles a great bit. Battery sucks, phone freezes when it wants, among other things. I can deal with the Evo and hope Sprint plays this one better than the Pre. But I will keep returning it until I get one that works.
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Old June 16th, 2010, 11:25 PM   #4 (permalink)
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HTC makes sexy devices, that are built like absolute Crap! I can't believe that Google let them build the Nexus one. Seriously, I am let down by the woes of this phone. But as bad as the build quality is, the loose battery covers, the crappy battery life, the screen issues, its still an absolute amazing idea about how such a big daddy device can be used in every day life. I cant go back to an Incredible sized device after using the EVO. Hopefully HTC hears are boooos, and puts effort towards fixing the issues that have showed up so soon with the EVO!
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Old June 16th, 2010, 11:26 PM   #5 (permalink)
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If the Pre had all those problems and was worst off than the EVO, then I'm glad Palm went under.

EDIT: The battery covers on HTC devices have always been crap and continue to be crap. But a back door cover is the least of my problems. I just want the OS to work like it supposed to.
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Old June 16th, 2010, 11:38 PM   #6 (permalink)
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Originally Posted by MrX8503 View Post
If the Pre had all those problems and was worst off than the EVO, then I'm glad Palm went under.

EDIT: The battery covers on HTC devices have always been crap and continue to be crap. But a back door cover is the least of my problems. I just want the OS to work like it supposed to.
Me too. I was a Palm fanboy, switched from T-Mobile to Sprint for it, followed all the Pre news and forums from day one I heard about it (I think 4 or 5 months before the release), I was into it. This device was going to be a game changer! And it was. IT really let me down. After a few weeks of having the phone, I was absolutely disgusted. Never visited the forums again. The Pre was a joke and I can't wait to get rid of it.
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Old June 17th, 2010, 12:10 AM   #7 (permalink)
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The pre was based on a interesting premise but the build quality was terrible. I went through three of them
..I have my evo and I am happy with it...lol my son can deal with the pre ...but then again he came from a treo 800 so he is living it ooo now
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Old June 17th, 2010, 02:34 AM   #8 (permalink)
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Since I had a few issues, one of which was really irking me, I decided to exchange mine. Sprint sent the new one out yesterday. I hope to have better luck with it.
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Old June 17th, 2010, 03:19 AM   #9 (permalink)
 
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Quote:
Originally Posted by dmystic1 View Post
I'm wondering if those of us with EVO problems are doing the right thing by holding on to them? If we just return them, that might make Sprint and HTC work faster to resolve the issues. By holding on to them and allowing or 30 days to pass, we're just putting ourselves at there mercy. We will be stuck with this device, and when and if they decide to fix the problems, will be at there leisure. They then can continue to say how successful the device is, based on sells. Which would be true, because they got our money.
You have a 1 year warranty and should have insurance, at least I do. There are no Evos to be had anywhere unless you found a magical stash somewhere. Sprint is saying 6-14 weeks to get one. I am certainly not taking my Evo back for some lame phone because it has some minor light leakage.
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Old June 17th, 2010, 04:01 AM   #10 (permalink)
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No you are abosolutely NOT doing the right thing by keeping your phone. I will explain to you why.

The moment I found out my phone is having multiple problems, and that I'm not the only person with this problem, I immediately joined this forum and stated my problems. Then within minutes I looked up a way to let the big guys at Sprint know. I emailed sprint at the email address listed at noevofee.com.

I was immediately contacted by sprint. In my email to them, i asked them if I do get a replacement evo, is sprint willing to restart my 30 day trial from the day I get my new replacement evo, and not the day I got my original defective unit. I was told NO. 30 days would be from original evo purchase. Their rationale is that they would then have to refund all fees for beyond 30 days. For example, if you get your replacement evo on day 30, then they extend this for another 30 days, their argument is that you get to cancel in the second month, with no fees.

Well sprint, i'm not asking you to do this. I'm asking you to extend my 30 days from the day I get my replacement phone. If I decide in my 2nd 30 day run to leave sprint, I will happily PAY for the prorated usuage that you encountered after my initial 30 days. However, you must take the phone back, give me my first 30 days for free as advertised, and don't charge me an early cancelation fee. Is this too much to ask from a company that I strongly believe knowingly is continuing to sell a defective product. This should be implemented for all evo buyers! I'm 100 percent certain the top people and the ceo know what is going on, but too much money is invested to pull out and do a recall. This should be a crime.

So sprint, give me an additional 30 days once i get my new evo, and If I decide to leave, I'll pay for service i used past 30 days, you just refund my first 30, and no early cancellation fee. I think thats fair!

So, here is the other criminal act. I called two sprint stores near me, to see if I could get a replacement yesterday. Both sprint stores told me they are completely sold out. I found it odd though... the conversation went a little something like this:

Sprint: "sprint pcs"
Me: "hi do you guys have any evo's in stock?"
Sprint "are you a new or existing customer"
Me "I'm actually an existing evo customer, but i'm having problems with my phone, i'd like to switch it for a new one"
Sprint "oh no we are sold out"

So then I call another store near me, same weird conversation. This time I get smart and call back a little bit later to the same store, this is the new conversation I get.

Sprint "thanks for calling sprint"
Me "Hi, do you have the evo in stock?"
Sprint "are you a new or existing customer"

THis is where I get smart and I said new.
Me" I'm a new customer"
Sprint "yes we have evo in stock, but you better hurry and get down here fast, we will probably sell out soon"

I am not kidding, thats what the guy said. So now, magically they have them in stock for new customers, and I also better hurry because its going to sell out. Sounds like they are not only lying to existing evo customers with defective units, they are trying to act like this phone is in such high demand to new customers.

So I called customer service and reported this unethical business practice.

So let me get this straight. Sprint stores lie to me, tell me the product is essentially out of stock. So lets just say, I need to wait till day 29 for the store to be back in stock? Then on day 29 I get my new evo, and I have 1 day left of my 30 day trial? Then i'm locked into sprints mercy for 2 damn years?

YA RIGHT, FU SPRINT.

After that, I'm 99.9999 percent sure i'm leaving sprint. I'm waiting for saturday to get my new phones for free from T-mobiles free fathers day sale.

If you guys sit on your ass, and let this unethical company screw you over, then at the end of the day you WILL get screwed. EMAIL THE TOP EXECS, take your phone back. Return it, don't even wait for a new batch. if you want the EVO that badly, you can always come back like 3 weeks later, join again, and your 30 days might restart i'm assuming.

You are the consumer, you can't let an unethical company keep doing this to it's customers.

Sprint you are not too big, I'm not afraid of you, and big companies in recent years have gone out of business. So yes you need to be afraid of the little customer, because I'm not sitting here taking your bullshit. YOU SOLD ME A DEFECIVE PHONE, and I have very strong feeling, your company knows very well the truth, you just have too much invested to stop the sell of the phone and do a recall.

I URGE YOU, EMAIL SPRINT AT THOSE EMAILS, RETURN YOUR PHONE. THEN THE COMPANY WILL LISTEN.
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Old June 17th, 2010, 04:38 AM   #11 (permalink)
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Quote:
Originally Posted by mbell75 View Post
You have a 1 year warranty and should have insurance, at least I do. There are no Evos to be had anywhere unless you found a magical stash somewhere. Sprint is saying 6-14 weeks to get one. I am certainly not taking my Evo back for some lame phone because it has some minor light leakage.
Hey, I also think the insurance on this phone is a good idea. Howevever, I think the insurance should only be used if you damage the phone, or you lose it or get it stolen.

If, Sprint ever denies fixing this phone under the 1st yr warranty for the problems everyone is having, and you have to use your insurance that would suck.

That would mean you are paying (7x12 months)=84 bucks, plus a 100 dollar deductable. Thats 184 bucks to ensure your phone will get fixed if you get a defect that should have never even been there to begin with.

I doubt Sprint would do that, that would be criminal, but who knows what big business can do.

Thats just my opinion.
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Old June 17th, 2010, 04:52 AM   #12 (permalink)
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Sprint needs new customers so it doesn't surprise me that they are saving the phones for that purpose. Same thing happened at the pre launch. As far as warranty service that's HTC's issue. Sprint is just the middle man so it depends on how helpful the sprint employee wants to be. Just call the 800 number if your not getting help at the corporate store. As far as insurance I've been using squaretrade for a while now and I very happy with them. No refurbs ever and only $50 deductible on water or accidental damage and $0 on warranty. And they are cheaper.
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Old June 17th, 2010, 04:52 AM   #13 (permalink)
 
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Originally Posted by HtcEvoLemon View Post
No you are abosolutely NOT doing the right thing by keeping your phone. I will explain to you why.

The moment I found out my phone is having multiple problems, and that I'm not the only person with this problem, I immediately joined this forum and stated my problems. Then within minutes I looked up a way to let the big guys at Sprint know. I emailed sprint at the email address listed at noevofee.com.

I was immediately contacted by sprint. In my email to them, i asked them if I do get a replacement evo, is sprint willing to restart my 30 day trial from the day I get my new replacement evo, and not the day I got my original defective unit. I was told NO. 30 days would be from original evo purchase. Their rationale is that they would then have to refund all fees for beyond 30 days. For example, if you get your replacement evo on day 30, then they extend this for another 30 days, their argument is that you get to cancel in the second month, with no fees.

Well sprint, i'm not asking you to do this. I'm asking you to extend my 30 days from the day I get my replacement phone. If I decide in my 2nd 30 day run to leave sprint, I will happily PAY for the prorated usuage that you encountered after my initial 30 days. However, you must take the phone back, give me my first 30 days for free as advertised, and don't charge me an early cancelation fee. Is this too much to ask from a company that I strongly believe knowingly is continuing to sell a defective product. This should be implemented for all evo buyers! I'm 100 percent certain the top people and the ceo know what is going on, but too much money is invested to pull out and do a recall. This should be a crime.

So sprint, give me an additional 30 days once i get my new evo, and If I decide to leave, I'll pay for service i used past 30 days, you just refund my first 30, and no early cancellation fee. I think thats fair!

So, here is the other criminal act. I called two sprint stores near me, to see if I could get a replacement yesterday. Both sprint stores told me they are completely sold out. I found it odd though... the conversation went a little something like this:

Sprint: "sprint pcs"
Me: "hi do you guys have any evo's in stock?"
Sprint "are you a new or existing customer"
Me "I'm actually an existing evo customer, but i'm having problems with my phone, i'd like to switch it for a new one"
Sprint "oh no we are sold out"

So then I call another store near me, same weird conversation. This time I get smart and call back a little bit later to the same store, this is the new conversation I get.

Sprint "thanks for calling sprint"
Me "Hi, do you have the evo in stock?"
Sprint "are you a new or existing customer"

THis is where I get smart and I said new.
Me" I'm a new customer"
Sprint "yes we have evo in stock, but you better hurry and get down here fast, we will probably sell out soon"

I am not kidding, thats what the guy said. So now, magically they have them in stock for new customers, and I also better hurry because its going to sell out. Sounds like they are not only lying to existing evo customers with defective units, they are trying to act like this phone is in such high demand to new customers.

So I called customer service and reported this unethical business practice.

So let me get this straight. Sprint stores lie to me, tell me the product is essentially out of stock. So lets just say, I need to wait till day 29 for the store to be back in stock? Then on day 29 I get my new evo, and I have 1 day left of my 30 day trial? Then i'm locked into sprints mercy for 2 damn years?

YA RIGHT, FU SPRINT.

After that, I'm 99.9999 percent sure i'm leaving sprint. I'm waiting for saturday to get my new phones for free from T-mobiles free fathers day sale.

If you guys sit on your ass, and let this unethical company screw you over, then at the end of the day you WILL get screwed. EMAIL THE TOP EXECS, take your phone back. Return it, don't even wait for a new batch. if you want the EVO that badly, you can always come back like 3 weeks later, join again, and your 30 days might restart i'm assuming.

You are the consumer, you can't let an unethical company keep doing this to it's customers.

Sprint you are not too big, I'm not afraid of you, and big companies in recent years have gone out of business. So yes you need to be afraid of the little customer, because I'm not sitting here taking your bullshit. YOU SOLD ME A DEFECIVE PHONE, and I have very strong feeling, your company knows very well the truth, you just have too much invested to stop the sell of the phone and do a recall.

I URGE YOU, EMAIL SPRINT AT THOSE EMAILS, RETURN YOUR PHONE. THEN THE COMPANY WILL LISTEN.
What store is saying they have them in stock? Every report I read says they are all sold out and Sprint is saying 6-14 weeks before any more are available.
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Old June 17th, 2010, 05:19 AM   #14 (permalink)
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Quote:
I'm wondering if those of us with EVO problems are doing the right thing by holding on to them? If we just return them, that might make Sprint and HT
You have a 1 year warranty and should have insurance, at least I do. There are no Evos to be had anywhere unless you found a magical stash somewhere. Sprint is saying 6-14 weeks to get one. I am certainly not taking my Evo back for some lame phone because it has some minor light leakage.
You're obviously not looking then, one of the sprint retailers in my area are getting ten in at their store next week

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Old June 17th, 2010, 06:12 AM   #15 (permalink)
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Just take the phone back and wait for new phones to come out....so many in the next two months.
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Old June 17th, 2010, 06:30 AM   #16 (permalink)
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For the few people that have had problems, absolutely take your EVO back. Why would you not? I think the whole premise of this thread is silly. Get a bad device and take it back? How much more simple does it get?

This is my 3rd HTC phone and I absolutely love. HTC make the highest quality devices on the market. People sit on them, sweat on them, drop them, break them, leave them in their hot car all day and then leave them in their dirty pockets and come here to complain.

Sprint has at least 35 other phones to choose from (I stopped counting at 35). Don't like them? There are tons of other carriers to choose from too. Why all the misery?
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Old June 17th, 2010, 06:46 AM   #17 (permalink)
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I talked to a rep at a local Verizon store when the Incredible came out, and he pretty much bluntly said that new customers were always ahead of upgrading/existing customers in their 'queue' for new phones/replacements. Whether it's right or wrong, new purchasers are always going to get priority because it means financial commitment for 2 years. Sucks, but I'm guessing this is how they get to be multi-million dollar corporations.
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