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Old June 28th, 2010, 06:47 PM   #101 (permalink)
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Originally Posted by Shawnz View Post
I was waiting till I got home and had better signal. I REALLY want an update if there is a chance in heck it'll let me get through a work day before the battery dies, not to mention my wifi is slow.
You can't anymore, sprint pulled the update already, just wait.

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Old June 28th, 2010, 06:53 PM   #102 (permalink)
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Why the heck would anyone try to update thier phone after just applying an OTA update LOL Obviously you don't need to update twice but I guess common sense does not prevail amongst EVO owners
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Old June 28th, 2010, 07:08 PM   #103 (permalink)
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While the vast majority of consumers successfully downloaded and installed the most recent HTC EVO 4G software update, we have received a handful of reports from customers having some issues with the update. In light of this, HTC and Sprint have decided to temporarily halt distribution of this software release until we can investigate further. We expect to be able to resume software updates shortly.
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Old June 28th, 2010, 07:11 PM   #104 (permalink)
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Originally Posted by t1jordan View Post
your on your 3rd Evo and I cant even find my first one.
Sucks to hear, but I am a PITA with them and plus ive been there customer for 12 years going now from there Nextel days, not that it matters. I have one coming UPS right now but that ones goes right back as the one the Sprint store gave me kicks ass!!!

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Yep...I suspect they enabled the the 'N' switch. The chip was always capable of wireless N, they just had it disabled for some reason. It was trivial to do it...a dev over at XDA figured it out.

But, I will say, my wifi reception seems stronger now too. It was always pretty good for me, but never the full bars. Now the reception is maxed all the time and I'm getting my full wired broadband speeds over my wireless router.
Good stuff man.

I see they pulled the update because most people are trying to update twice and bricking there Evos. Once is a charm people.

One UTAH get me ONE!!!!!
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Old June 28th, 2010, 07:25 PM   #105 (permalink)
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Why the heck would anyone try to update thier phone after just applying an OTA update LOL Obviously you don't need to update twice but I guess common sense does not prevail amongst EVO owners
I have read a few posts from owners of bricked Evos that explain what happened. Most have common sense reason for updating again. For instance, one person said that when she lost the widgets, she thought that the update didn't take properly, so she updated again. Another said that the Evo came up with a box after the successful update and asked again, so he thought that it wouldn't hurt to make sure.

I am sure these people feel bad enough without suggesting they lacked common sense. After all, the blame here lies with HTC for allowing an update that bricks a phone when applied twice. The lack of common sense lies with HTC.
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Old June 28th, 2010, 07:30 PM   #106 (permalink)
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Wow, I missed a lot today. I guess that's a good thing, but I was looking forward to the update.
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Old June 28th, 2010, 07:39 PM   #107 (permalink)
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I have read a few posts from owners of bricked Evos that explain what happened. Most have common sense reason for updating again. For instance, one person said that when she lost the widgets, she thought that the update didn't take properly, so she updated again. Another said that the Evo came up with a box after the successful update and asked again, so he thought that it wouldn't hurt to make sure.

I am sure these people feel bad enough without suggesting they lacked common sense. After all, the blame here lies with HTC for allowing an update that bricks a phone when applied twice. The lack of common sense lies with HTC.
Common sense hell half the world has none. All you need to do is drive 5 minutes and see how bad it is.
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Old June 28th, 2010, 07:48 PM   #108 (permalink)
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So I read all of the posts warning about not installing the update twice, and I got home, plugged my EVO in, downloaded and installed the update once... and it bricked anyway.

I've still got the receipt and everything from Best Buy, now I just need to decide if I should try to exchange it for another one or just have them reactivate my old flip phone. I love Android and the EVO, but man, it hasn't even been a month. I don't want to put up with stuff like this on a regular basis.
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Old June 28th, 2010, 07:53 PM   #109 (permalink)
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Why the heck would anyone try to update thier phone after just applying an OTA update LOL Obviously you don't need to update twice but I guess common sense does not prevail amongst EVO owners
You have no idea what you are talking about, and clearly have not read the posts from those of us who have had this misfortune.
Congratulations;
You have just shown your colossal a$$ to the whole evo forum, and you are not alone.
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Old June 28th, 2010, 07:55 PM   #110 (permalink)
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So I read all of the posts warning about not installing the update twice, and I got home, plugged my EVO in, downloaded and installed the update once... and it bricked anyway.

I've still got the receipt and everything from Best Buy, now I just need to decide if I should try to exchange it for another one or just have them reactivate my old flip phone. I love Android and the EVO, but man, it hasn't even been a month. I don't want to put up with stuff like this on a regular basis.

That sucks man sorry to hear, I updated mine this am and went great the first time, booted up worked etc. Went to the update screen and it asked to do it again and it bricked.

The new one I have now went great, updated it once and its been good ever since.
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Old June 28th, 2010, 07:58 PM   #111 (permalink)
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So I read all of the posts warning about not installing the update twice, and I got home, plugged my EVO in, downloaded and installed the update once... and it bricked anyway.

I've still got the receipt and everything from Best Buy, now I just need to decide if I should try to exchange it for another one or just have them reactivate my old flip phone. I love Android and the EVO, but man, it hasn't even been a month. I don't want to put up with stuff like this on a regular basis.
I am sorry to hear that, and I also am starting to wonder about htc/evo/sprint.
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Old June 28th, 2010, 07:58 PM   #112 (permalink)
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For the people worried about losing your contacts there is an easy fix.
Go to the People icon, press the menu key, choose Import/Export and select Export to SD card.
Easy enough I think.
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Old June 28th, 2010, 08:00 PM   #113 (permalink)
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For the people worried about losing your contacts there is an easy fix.
Go to the People icon, press the menu key, choose Import/Export and select Export to SD card.
Easy enough I think.

I do this and I save it on my google account, never can be to safe!
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Old June 28th, 2010, 08:02 PM   #114 (permalink)
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Common sense hell half the world has none. All you need to do is drive 5 minutes and see how bad it is.
and you don't need to go that far.
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Old June 28th, 2010, 08:17 PM   #115 (permalink)
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and you don't need to go that far.

Ha a tad overboard? Naaaaaaaaaaaaa!!!!
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Old June 28th, 2010, 09:20 PM   #116 (permalink)
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such a sad day, especially with evo 4g shortages
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Old June 28th, 2010, 09:58 PM   #117 (permalink)
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Why the heck would anyone try to update thier phone after just applying an OTA update LOL Obviously you don't need to update twice but I guess common sense does not prevail amongst EVO owners
Didn't do the update today, but I don't get your common sense comment here. Let me give an example. I run ubuntu. Linux, if you are unfamiliar. If I'm running Ubuntu 8, I can't upgrade right to 10 through the interface. I am, however, allowed to download, install, restart, and continue through the distros until I up to the newest. Some people, myself included, dont pay attention to the exact update version. So, what I'm saying, is if I did an OTA update, rebooted my phone, and received a pop up after boot saying OTA available, I would ASSUME that it followed the previous one. I don't think thats an issue with common sense.. I would even go as far to say as common sense would tell you that it was in fact a second update which required you to update to the previous one first. Makes sense..

Least more sense then people assuming ::wow this is the same update and my phone is offering to update again, if I do it I will brick my phone::

A little easier to judge after the fact is all im saying.
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Old June 29th, 2010, 12:07 AM   #118 (permalink)
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my dad did the reapply thing on his Evo and it bricked it.

its ashame this has happened to the evo customers.
He had a lot of drama surrounding it at th Sprint store
when they asked him did he do anything to void the warranty
basically asking did he root

he is not that smart to root
its just ashame
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Old June 29th, 2010, 06:50 AM   #119 (permalink)
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There are far too many instances of people bricking phones on the second update for anyone to even suggest, as you do, that it is fine to update their Evo a second time.

The FACT is that there are at least ten of our members who have BRICKED their Evo on the second update. DO NOT DO A SECOND UPDATE!!!

There is NO firmware update. And if there was, it is NOT a software update.

Again: If you do a second update you will BRICK your phone.
thank you for that... i am getting so annoyed at the number of things people shoot off about.i'm starting to have trouble being diplomatic because i'm so angry right now. you removed the need for me to say anything, and therefore, any chance i'd say something i'd regret.
if you update 2 times it will brick your phone. i've been in touch with dozens of people overnight, it's a fact. i am seriously reconsidering my choice of phone and carrier right now though. really depends how todays exchange goes. if i have trouble getting them to come off a replacement due to availabillity and commision based greed...
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Old June 29th, 2010, 06:54 AM   #120 (permalink)
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For the people worried about losing your contacts there is an easy fix.
Go to the People icon, press the menu key, choose Import/Export and select Export to SD card.
Easy enough I think.
do you know what "bricked" means? i use gmail, but anyone who didnt is literally holding a paperweight.... with a 2 year contract in most cases.
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Old June 29th, 2010, 06:56 AM   #121 (permalink)
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and 200+ down the drain
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Old June 29th, 2010, 06:57 AM   #122 (permalink)
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You have no idea what you are talking about, and clearly have not read the posts from those of us who have had this misfortune.
Congratulations;
You have just shown your colossal a$$ to the whole evo forum, and you are not alone.
he thinks he is smart just for knowing what 'OTA' stands for. anyone savvy knows updates occur in layers, and that MOST systems would protect you from fatal errors of this magnitude.
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Old June 29th, 2010, 06:59 AM   #123 (permalink)
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and 200+ down the drain
let's hope not.... lol, sprint should replace it, just don't know how long to get 1. I was lucky to get the 2 I did for my wife and I
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Old June 29th, 2010, 07:39 AM   #124 (permalink)
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and 200+ down the drain
Not necessarily. I'm temporarily $200 richer thanks to Best Buy taking it back. Of course, I can't shop around at other stores - they gave me another $50 gift card since I was a preorder.
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Old June 29th, 2010, 09:02 AM   #125 (permalink)
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Default Re: WARNING! Do NOT reapply the update after updating!

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For the people worried about losing your contacts there is an easy fix.
Go to the People icon, press the menu key, choose Import/Export and select Ex
do you know what "bricked" means? i use gmail, but anyone who didnt is literally holding a paperweight.... with a 2 year contract in most cases.
Exporting exports to SD. Don't think bricking your phone corrupts that too, but I could be wrong.
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Old June 29th, 2010, 09:26 AM   #126 (permalink)
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My EVO bricked yesterday as well. Like many of you, I assumed the phone asking to update again meant something went wrong the first time. Both times the update was applied I made sure to plug it in to AC and not touch it.

For those of you who are in areas that do not have any EVOs in stock, is Sprint doing anything to help you? I spent a good 2.5 hours at Best Buy yesterday afternoon trying to get this resolved. A few BBs in town have EVOs but they won't give any up as they are slated for Pre-Order. The Sprint stores in town don't have stock and said they won't help anyway since I bought it at BB. Calling Sprint has yielded no help either.

I would be able to understand the back and forth if this was something I did to make my phone unusable. However, since Sprint did something that damaged my phone i expect them to take care of it regardless of whom I purchased it from, and regardless of how long it's been (the fact that I'm inside my 30 days is irrelevant here).

Is anyone having any luck getting Sprint to help? What are they offering you by way of a new phone and also in credit for the inconvenience? I'm going to call them again in a few minutes here. Any suggestions on who to talk to and what do say?
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Old June 29th, 2010, 09:31 AM   #127 (permalink)
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My phone survived the update, but they removed the stock google launcher app in the update, which seriously blows, since I had spent some time customizing it all. I've pulled various APKs from emulators and even from the original evo firmware... no dice. I wasn't going to root my phone, but I am definitely going to now.
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Old June 29th, 2010, 10:38 AM   #128 (permalink)
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i fell victim to the upgrade as well...did the initial upload left the phone sitting and then it was bricked

I got lucky though, called the Sprint store immediately (of course they had no idea what I was talking when I told them what had happened), got in and they said ok we'll have a new phone for you tomorrow. Just got the call that it's here so going to pick it up at lunch

*sigh*
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Old June 29th, 2010, 10:44 AM   #129 (permalink)
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WOOHOO! got my replacement today @ work!! came with no battery or memory card on it...so I have to run home @ lunch time and activate YES!
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Old June 29th, 2010, 10:56 AM   #130 (permalink)
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My update was successful. However, it came back with a message that stated I needed to update again. I did not do this and my phone is fine so far.

There have been reports of some phones AUTOMATICALLY updating a second time and the phone gets bricked. This is a bit worrisome, but the phone should ask whether you want to install the new update. For now, I would suggest to anyone that they DISCARD the new update if they already installed one.
This is what happened with mine. The first update completed without issue. I had time to reset a few of my widgets and make sure WiFi was working, and sent a text to my wife to have her update hers.

I set the phone down with it on its charger. About two minutes later I see the arrow at the top doing the download signal. Pulled the bar down and this one said HTC update. Figured there were two updates and let it run. I now have a nice paperweight.

Not rooted, HW Rev 3. I did not instigate the 2nd update. It ran on its own and did not even ask me to confirm before starting its install.
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Old June 29th, 2010, 11:01 AM   #131 (permalink)
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Just got off the phone with Sprint. Of course no one in Customer Service nor Tech support knew of the issue. The guy i talked to walked over to advanced tech support and they were aware of the issue.

The best they could offer was to have me go by Best Buy, pick out a new phone which they would credit me for while I wait for my Evo. This makes me a little nervous but I'm going to give it a try during lunch here.

Those of you who are getting phones ordered for you, who is doing this? Everyone I call (Best Buy and Sprint stores in the Altanta area) basically say they have none, don't know when they'll get more, and cannot place orders.
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Old June 29th, 2010, 11:08 AM   #132 (permalink)
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One more thing. The guy I'm working with does not have a direct line but he gave me his e-mail address. It is an address @acs-inc.com. I'm assuming this is a contractor Sprint uses for support? I find it odd (and a little unprofessional) that Sprint would not supply all their contractors with @sprint.com e-mail addresses.
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Old June 29th, 2010, 11:55 AM   #133 (permalink)
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Sorry to everybody who are without their phone right now. I was lucky in the sense that I still have a semi-working phone.

I'm just curious if anybody else has had this issue; I updated (only once) and it seemed to go smoothly, until I tried to turn my wifi on later. No wifi and no 4G. Is anybody else experiencing this?
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Old June 29th, 2010, 12:17 PM   #134 (permalink)
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Those of you who are getting phones ordered for you, who is doing this? Everyone I call (Best Buy and Sprint stores in the Altanta area) basically say they have none, don't know when they'll get more, and cannot place orders.
Another Atlanta EVO user here...basically we're SOL...I had sprint send me a temporary hero for now (which will be charged the full $472 to my account and credited back when it's returned). I wasted a good 3 hours yesterday between phone calls and running to 2 different stores. Sprint said it should ship by Friday. They wanted to leave me without a phone, or asked if I had another Sprint phone to temporarily re-activate. I just moved to Sprint...
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Old June 29th, 2010, 12:18 PM   #135 (permalink)
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Sorry to everybody who are without their phone right now. I was lucky in the sense that I still have a semi-working phone.

I'm just curious if anybody else has had this issue; I updated (only once) and it seemed to go smoothly, until I tried to turn my wifi on later. No wifi and no 4G. Is anybody else experiencing this?
I too feel lucky, having escaped the mass brickage.

My wi-fi, 3g, 4g, gps, all work. I've turned them off/back on multiple times for the past day and my phone responds appropriately. Even ran speedtests last night to test my wifi and 4g.

My single issue so far is that I woke up this morning and four of my apps had inexplicably moved to an adjacent screen. Not sure why that happened, but I moved em back and all seems ok.
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Old June 29th, 2010, 12:45 PM   #136 (permalink)
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Sorry to everybody who are without their phone right now. I was lucky in the sense that I still have a semi-working phone.

I'm just curious if anybody else has had this issue; I updated (only once) and it seemed to go smoothly, until I tried to turn my wifi on later. No wifi and no 4G. Is anybody else experiencing this?
My wifi seems to work much better and a big improvement in battery life. I even leave my wifi on all day now.
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Old June 29th, 2010, 01:05 PM   #137 (permalink)
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FYI, FWIW, Sprint told me they received a shipment and I should receive my replacement in a day or 2. I received my temporary Hero for now.
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Old June 29th, 2010, 01:11 PM   #138 (permalink)
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Fair enough. I too would like to hear if anyone did anything to their Evo during the second update.

My phone is not bricked. After seeing two instances of bricking in the upgrade thread, I put out this warning about the possibility of bricking. Since then, we have discovered major problems with the bricking of phones and there does not seem to be any particular action other than attempting a second update. Certainly, if anyone did anything to their Evo during the second update, it would be good to know.
I didnt even look at my phone for well over half an hour while second update was running. when I did it was dead. no notification light, nothing. so i shrugged it off and went back to what i was doing on the pc, and have no idea how long it was b4 i looked at it again, maybe 2 hours or so. when i tried to turn it on, nothing happened. showed no sign of life as it had during the first update, it shutdown several times during the 1st 1. but it never took long to start back up and begin to do whatever it was doing. after getting a sinking feeling i began to google the quote "EVO died during update" when i found the first instance of the bricking on a tech site i read. moved to sprint forums and saw at least 4 instances there, with the same circumstances. then i came here and posted a thread that i must have misplaced cus i can't find it. but i found this 1. the MOST frustrating thing in this whole process are the people who INSIST a users actions were causative. it's not my first device update,and it was not even a stretch for me to imagine a layered update, with more than 1 version change over a 12 hour period. Further, I am not a hack, and never even considered rooting my phone. I first read that use of the word sometime in the week after the 19th, which was the day i brought it home. i wish i had prevented my evo murder, but after alot of replay in my mind i come to 1 conclusion, it should have never happened. sprint knew of the 1st bricks laid in the early hours of the 28th. all they needed to do was pull the update. or upon realizing a error like 2nd install bricking it, shoot out a massive text alert. like a phone amber alert. send a mass email SOMETHING stating the risk if a double update was done.
After all, it's a pretty surprisingly bad BUG that causes this instead of a simple alert window popping up to tell you you already have the same version.

WHO IN THIS THREAD UPON FINDING OUT YOU WERE OVERLAPPING THE SAME VER UPDATE TO THE SOFTWARE WOULD HAVE THOUGH THAT BRICKING WAS A LIKELY CONSEQUENCE TO SUCH A SIMPLE HUMAN\CODE ERROR?????

MY TAKE IS... THIS WAS A DRIVEBY SHOOTING ON THE INFORMATION SUPER HIGHWAY. I CANT BLAME MYSELF FOR CROSSING THE FREAKIN ROAD.
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Old June 29th, 2010, 03:43 PM   #139 (permalink)
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The bricking of phones was a massive failure on the part of HTC and Sprint, plain and simple. This mess is NOT the fault of any Sprint user. It would have been very simple for the programmers to insure that two consecutive updates do not destroy the phone. I mean, can you imagine if Microsoft sent out a PC update that ruined the computer if someone tried it twice? I almost always try PC updates twice because they often do not "take" or there is a layered update that needs the first one to update the second.

The new update is out and it fixes the issue -- too late for many unhappy customers.
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Old June 29th, 2010, 04:19 PM   #140 (permalink)
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take your phone to sprint store, if they cant fix it they will order you a new one. A sprint repair center. i took mine today and the rep ordered me a new evo. she said it will arrive tomorrow.

Sprint released a new batch of evos for the **** up that happened yesterday with the update..

Just some FYI
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Old June 29th, 2010, 04:23 PM   #141 (permalink)
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yes they special order me one too, hopefully i will get it before july 4th!
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Old June 29th, 2010, 04:56 PM   #142 (permalink)
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An update to my situation (rsg71 sounds like you're set). The last person I spoke with at Sprint told me to go to BB, get a new phone, charge it to my account, and he'd reimburse me. Went to BB on lunch and they said they aren't able to charge to my account. Went to a nearby Sprint store (buckhead) and they said they couldn't either because my account is <90 days old.

Fortunately for me the Buckhead store had a 'refurb' unit in the back. He said he didn't know if it was actually a refurb unit or not, but it had no battery and no mem card and is a 001 unit. So who knows.

Long story short I swapped for that one even though I purchased from BB. Problem solved for now.

Edit: the battery cover doesn't sit 100% flush on one side of this unit which really bothers me. Hopefully it won't be noticeable when I get my case on it.
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Old June 29th, 2010, 05:10 PM   #143 (permalink)
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I will also say the one thing Sprint could be handling better in this situation (other than prevent it from happening in the first place) is do a better job of notifying support personnel. Every person I've spoken with at Sprint in customer service or tech support has not had any knowledge of the issue.

The last supervisor I spoke with walked over to "advanced tech support" and said they knew of the problem. And the person who helped me at the sprint store was aware (only because they've had a lot of people coming in).

There's no way to be happy about how a situation like this is handled, but I can say I'm satisfied with the end result and how the customer service supervisor and the sprint store rep handled the situation. However, Sprint certainly needs to get in the game as far as internal communication.
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Old June 29th, 2010, 05:47 PM   #144 (permalink)
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Anybody who says it is a user fault for updating phone twice is obviously a little too defensive of their phone

With that said I am glad to see a lot of people's luck is turning around. My father is using a pre for now(and he said he wishes the android had the card system like the pre does). he is actually going to keep the pre till the white evo comes out at best buy
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Old June 29th, 2010, 06:23 PM   #145 (permalink)
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I have also successfully bricked my Evo. I pulled the micro SD and made a copy of the contents then formatted it so a future owner would not have my data just in case there is anything on the card worth checking out. Sprint says 5-7 days for delivery and all the local stores are out of stock. I asked to return the Evo and for a refund pending resolution even though I still have 15 days left for a return.

What happens with all those apps I bought if I get another Evo????
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Old June 29th, 2010, 07:41 PM   #146 (permalink)
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WOOHOO! got my replacement today @ work!! came with no battery or memory card on it...so I have to run home @ lunch time and activate YES!
Just a FYI...I didn't realize how bad my screen was till I received my replacement (got mine on release day). the one on the left is the brick one and you can see the screen separation (ran out of patients trying to get the right pic).

Also took a chance and ran the update since I read it had been taken down and was back up. Went smooth with no problems. phone is running like a champ. thanks sprint!!! great customer service on this

IMG_0050-twins-2.jpg
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Old June 29th, 2010, 11:01 PM   #147 (permalink)
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My EVO bricked yesterday as well. Like many of you, I assumed the phone asking to update again meant something went wrong the first time. Both times the update was applied I made sure to plug it in to AC and not touch it.

For those of you who are in areas that do not have any EVOs in stock, is Sprint doing anything to help you? I spent a good 2.5 hours at Best Buy yesterday afternoon trying to get this resolved. A few BBs in town have EVOs but they won't give any up as they are slated for Pre-Order. The Sprint stores in town don't have stock and said they won't help anyway since I bought it at BB. Calling Sprint has yielded no help either.

I would be able to understand the back and forth if this was something I did to make my phone unusable. However, since Sprint did something that damaged my phone i expect them to take care of it regardless of whom I purchased it from, and regardless of how long it's been (the fact that I'm inside my 30 days is irrelevant here).

Is anyone having any luck getting Sprint to help? What are they offering you by way of a new phone and also in credit for the inconvenience? I'm going to call them again in a few minutes here. Any suggestions on who to talk to and what do say?
Do not tell them where you bought the phone unless they ask.
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Old June 29th, 2010, 11:09 PM   #148 (permalink)
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I just got the update. Looks like they've fixed it. My phone is working just fine.
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Old June 30th, 2010, 12:19 AM   #149 (permalink)
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what sucks is i lost all my contacts lol and my sms txt that i saved since june 4th!!!!!! dammitttttt no way to recover anything from a bricked phone, at least i can take the 8gb sd card (pics/videos)
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Old June 30th, 2010, 01:02 AM   #150 (permalink)
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what sucks is i lost all my contacts lol and my sms txt that i saved since june 4th!!!!!! dammitttttt no way to recover anything from a bricked phone, at least i can take the 8gb sd card (pics/videos)
yup, that's what I did too.
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