unplugged1

After you update to 1.47.651.1, some may be tempted to check for the update again. Your Evo will state:

"There is an update available, do you want to update?"

Do NOT update again.

There have been several reports (RoboMonkey, Erickson00, ecb, kiz88, Nerve) that re-applying the update will brick your phone. Simply check your update and confirm that it is as stated above.

Do NOT re-update!

Last edited by unplugged1; June 28th, 2010 at 11:14 AM. Reason: names

archercc

Mine didnt, although it did that with the original launch day update. It took like 3 times before it finally registered that it was updated.

Novoken

Wow that sucks

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BetterMost

What is it we are updating? My phone says No Updates available?

shandroid

updating now for the 1st time, thanks for the warning, that's a terrible issue!

teky

I think something went wrong during your update. When mine finished, it clearly said I had successfully updated to the new version. I rechecked to see if the update is available and it said it was not.

unplugged1

This update is rolling out today. It might be unavailable at times due to high demand.

A few pointers:

1. This update takes up to 45 minutes to download over 3G. Use Wi-Fi (or 4G) for a much faster dowload.

2. Do NOT play with your phone during the update and download. Be patient.

3. Do not check for updates after updating, and obviously, do not re-update your phone. Check the version number in your phone info if you want to confirm the update number.

dahray02

if we are rooted we shouldnt update right? or do i have that wrong

unplugged1

Yes, it will clearly state your update was successful. However, if you check for updates after you have successfully updated, your Evo will tell you that you have an update available. You must IGNORE this, because if you re-update, your phone will brick.

unplugged1

You are correct. If you are rooted, you must wait until a rooted version is released. If you are rooted and you update, you may risk bricking your phone.

teky

Well, it's good advice if you get that message. It's just not happening to everybody for some reason.

unplugged1

Interesting. I checked for updates after successfully updating my phone, and it stated that updates were available. I discarded the update rather than re-updating. According to the three members I listed above, reapplying the update resulted in a bricked phone for them.

Hopefully, most people will not try to check for updates again. And if they do, hopefully they won't reapply the update.

some.devil

Firmware version: 2.1-update1

kiz88

This is confirmed I bricked mine after it asked to upgrade a second time.

Got a brand new one just now from the Sprint store in NYC.

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unplugged1

Today's update is a software update, not a firmware update.

After the update, your software version should read: 1.47.651.1

ScorpDX

I didn't even have to check, mine started doing the second update on it's own. I cancelled it mid-download after reading the other posts. Watch the phone carefully for a few minutes after the first update so it won't do it automatically.

This is going to result in an epic amount of bricked phones coming back today/tomorrow/ect. I can't believe they don't pull the update from the servers and fix the issue right this second! They are undoubtedly getting calls by now...

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C_Dub

I have seen on engadget comments that several people took out battery during update and phone bricked because they thought their phone was acting up. Mine went through several reboots and a long "4G" screen before it finally went through.

And now there's this "update after update" which must be a glitch and people are "re-updating" causing another brick.

Crazy.

some.devil

ahh thanks for clarifying!

Nerve

Mine is bricked as well...

teky

This is a major screwup in the upgrade process then. The upgrade software should detect that you have already installed the update, at 2 levels. First when it scans and second when it tries to install the upgrade. So, the upgrade software from HTC has 2 points of failure. Unreal.

kiz88

Having bricked mine already but got in replaced it 10 minutes ago by the Sprint store on 43nd and 6th avenue in NYC I must say, HTC you officially sunk the FAIL BOAT!!

Last edited by kiz88; June 28th, 2010 at 01:11 PM.

VGPOP

This is not good from htc.are they lacking programmers?

kiz88

There programmers are lacking common sense.

Last edited by kiz88; June 28th, 2010 at 01:12 PM.

Nerve

I am guessing when I get a replacement phone I am going to lose all my contacts. Am I right? It isnt saved on the SD card is it?

kiz88

Best way to save contacts is sync them with your google account. I just got my new Evo due to the bricking HTC just did to me 20 minutes ago and just synched with google and all my contacts are back on my phone.

Last edited by kiz88; June 28th, 2010 at 01:14 PM.

unplugged1

If you have your contacts linked to Gmail, they are duplicated in Gmail and will re-sync when you sign on to Gmail with your new phone.

If you do not have your Gmail account synced with your contacts; oops.

VGPOP

To be fair, this is the NOT first time this happens.

When I bought EVO on launch date, there was an upgrade for SD card, I downloaded and everything went good.

I checked again for updates and it found it again. Now it may have been a different one, but I did it and it did not brick phone, of course.

Last edited by VGPOP; June 28th, 2010 at 11:35 AM.

Wadester

After the update, I'm getting a "Problem loading gadget" on 5 of all of my icons on the 7 screens -- 2 of them are original Widgets: Voice Mail and the HTC 5-button Power for Bluetooth, WiFi, etc. While I was on the phone with Support, I received a message that HTC Sense was not responding, had to Force Close. I was able to remove and re-add Voice Mail back to the Home screen. When I went to re-add the power widget, the phone seemed to be updating again, then I got a message saying it was complete. I was able to add the Power widget again.

No major issues, but not a smooth system update.

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shandroid

I just turned off scheduled check in the software updates screen to prevent it from doing this automatically.

unplugged1

Yes, but I can pretty much guarantee that it will be the LAST time it happens also. After HTC replaces hundreds, if not thousands, of Evos, the guy who allowed this major screw-up will be out of a job.

brownmc7

Your absolutely correct. Thats exactly what happened to my first phone I got on launch day. I guess they updated it in store and it was telling me i had an update. (not knowing that she updated). And then couldnt even turn on my phone. No lights no nothing. Luckily the had an extra one. And it was their last.

Some are reporting that it didnt happen to them, but too risky knowing how few evo's are out their. Just check and see if the version matches.

Braaainz

I went thru two updates and my phone is working perfectly.

The first time, I got a downloading symbol like what we normally see when we download an app. It finished in a couple of minutes, if that.

It then said I had an update available for download (seemed like the same one). I accepted it, it warned me to do nothing with the phone until it was done.

This time, my screen went black except for a green sync symbol and a timeline/loading symbol. It went thru several half-boots with the screen going black multiple times.

It finally rebooted completely and I got a "update successfully applied" or something like that.

I wonder if people are bricking their phones because they're not waiting for the full update and reboot to take place.


EDIT: Oh, and after my second update, I was not offered the update again. I suspect the first update is possibly the HTC update and the second the Sprint Firmware.

unplugged1

There are far too many instances of people bricking phones on the second update for anyone to even suggest, as you do, that it is fine to update their Evo a second time.

The FACT is that there are at least ten of our members who have BRICKED their Evo on the second update. DO NOT DO A SECOND UPDATE!!!

There is NO firmware update. And if there was, it is NOT a software update.

Again: If you do a second update you will BRICK your phone.

Last edited by unplugged1; June 28th, 2010 at 11:44 AM.

Braaainz

The FACT is... that I DID do a second update, let the phone run its cycle, and had no problems (other than some of my apps and widgets needing to be removed and replaced on my home screens). After I did the second update, I no longer had an offer to load an update. I was told that no updates were available.

Now, I described in my initial post what my phone screen was displaying during both updates. Did yours do the same or something different?

I guess I should post for the record (or at least Bettermost) that I have a version 003 phone.

ShiftNo

My unrooted Evo also died after the second update. So far, no luck in reviving it.

timlot1

How do you do this?

unplugged1

Think about this. You happened to get lucky and didn't brick your phone. You are aware that there have been many reports of phones bricking as a result of attempting a second update. What exactly are you suggesting? That people take the risk of bricking their Evo and update again because YOU got lucky once?

I cannot figure out why you want people to try a second update.

firemanjay

did the update everything went well, then went to see if there was an update and mine stated no updates available. checking it didn't brick my phone or cause any issues that i can see.

Braaainz

what did your screen look like/what did your phone do during the first and second updates?

Mine did the following:
At what point did your phone brick up? How long did you wait before messing around (i.e. touch the controls/power button) on the phone?

Braaainz

I am not advocating people try a second update. Don't put words in my mouth. I was clearly stating that I did do a second update and suffered no problems other than having to replace some app/widgets on my homescreens.

I posted my comment, describing what my phone displayed during both updates so we might find out why my phone succeeded and yours failed.

Oh, and as to why people might try a second update, why did you try it? Answer, we didn't hear the full information about the update. I updated my phone before seeing your posts.

I'm still curious as to whether you let the phone complete it's cycle of half-reboots before you touched the phone/controls. Perhaps by messing with it too soon, you might have caused the brick-up?

Last edited by Braaainz; June 28th, 2010 at 11:55 AM.

neoshi

HW 003 reporting no more available updates after successful install.

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ShiftNo

After the second update, it went through a couple of reboots/update screens, and then it finally turned black and stayed black for a good 45 minutes or so.

Wouldn't respond to anything, and the charging LED wouldn't light up. I finally pulled the battery after waiting a while.

Braaainz

Go to SETTINGS>SYSTEM UPDATES. Uncheck "Scheduled check"

ScorpDX

That's not two updates. Your first description was the download. Second was the install...

Braaainz

Sounds similar to mine, except mine didn't stay blacked out for anywhere near 45 minutes.

Hmm... What version do you have? Any screen separation issues? Any previous issues at all?

ShiftNo

Braaainz: I have 003. No separation issues.

I did, however, have a bit of a earpiece speaker rattle/distortion that was bothersome, and that I was thinking of exchanging the Evo for anyway. But other than that and the grounding issue, it seemed okay.

unplugged1

Fair enough. I too would like to hear if anyone did anything to their Evo during the second update.

My phone is not bricked. After seeing two instances of bricking in the upgrade thread, I put out this warning about the possibility of bricking. Since then, we have discovered major problems with the bricking of phones and there does not seem to be any particular action other than attempting a second update. Certainly, if anyone did anything to their Evo during the second update, it would be good to know.

Braaainz

I wonder if the bricked phones didn't do the install following the download, but just did the download twice?

For those with bricked phones, did you go thru the half-boots the first time you use this update?

thelobster

i updated mine.

took a lil while so i went back to bed. Came back twenty minutes later and it was done.

I am unrevoked rooted.

My widgets werent working correctly i replaced them and now everyhting is fine.

i think alot of people are just not patient and started to mess with thigns while its on one of the prolonged installed screens or even the 4g screen. Mine was on each screen for quite a while before it finally booted back in to the lock screen.

gigadigit

I updated my phone and checked for update again and it says my device is up to date. No problems. The update took a long time though.

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