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Old September 20th, 2010, 07:52 PM   #101 (permalink)
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took me over 6 weeks to get my phone back from Best Buy. Worst experience ever!

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Old September 21st, 2010, 02:24 PM   #102 (permalink)
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took me over 6 weeks to get my phone back from Best Buy. Worst experience ever!
I mentioned above, I think, that is took me 21 days. I believe there is literally a WRITTEN POLICY that if they cannot return the phone within 30 days, it is deemed JUNKED and you should....SHOULD....receive a NEW PHONE.

Did you?? If not, you need to inquire!!
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Old September 21st, 2010, 05:42 PM   #103 (permalink)
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I was pretty lucky on mine.
Dropped it from about 4 feet on a tiled floor, just couldn't get to it as it dropped. (had that whole slow motion, life flashing before my eyes experience)
The right corner hit down pretty hard, but no crack or issue *knock wood*.
Just a few scratches on the skin I applied.

Waiting for one of these to finally be released:
HTC Evo Ballistic HC Series Case - Ballistic HC (Hard Core) - HTC - HTC EVO - Sprint - Ballistic Cases
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Old September 21st, 2010, 05:51 PM   #104 (permalink)
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I am having the same issue right now. I am going to run to the Best Buy tomorrow to speak with the manager.
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Old September 22nd, 2010, 11:37 AM   #105 (permalink)
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Originally Posted by scudder View Post
I mentioned above, I think, that is took me 21 days. I believe there is literally a WRITTEN POLICY that if they cannot return the phone within 30 days, it is deemed JUNKED and you should....SHOULD....receive a NEW PHONE.

Did you?? If not, you need to inquire!!
When I called one of the geekheads told me it was 30 days from the day they ordered the part... After the 30 days from ordering the part was over. They said I could pick up a new phone but there was no Evos in any of the stores. He said I could get another phone but I told him it would be a down grade and he basically told me oh well! It was one of the worst experiences I have ever had with a store. 6 weeks! Unexceptionable!
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Old September 22nd, 2010, 03:50 PM   #106 (permalink)
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IMO, Best Buy's protection plans are only good for wiping your ass. I won't bother with horror stories, but take my word for it.
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Old September 22nd, 2010, 04:51 PM   #107 (permalink)
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Default Cracked screen....works great

I have a cracked screen and it works great...seriously. Once I get 100 bucks...I will replace it but its not a huge deal other than looks...like a girlfriend who was hot but got her faced slashed by a pimp..just make sure you keep her in your pocket and she will perform the same..(Bad analogy?)
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Old September 23rd, 2010, 10:53 PM   #108 (permalink)
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Default I Dropped my EVO on Monday..sad day....

my screen was all cracked. Lucky I had the Best Buy insurance...so I took it in on Tuesday. They will either fix or replace. A friend had the same thing happen & it was about 30 days before he got his Evo back.

Wondering...I have read a few threads about new screens....will my Evo get the new screen?

I know the screen is big....but it is more susceptible to cracking than other phones?

Thanks for any info!
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Old September 24th, 2010, 10:48 AM   #109 (permalink)
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This brings up a question I have about Sprint's insurance.

I did not see a $100 deductible mentioned when I added it to my order...but I suppose I can live with that.

What did confuse me though is how to add the insurance.

There are 3 options.

$4- Mechanical insurance (basically an extended warranty to cover hardware defects)
$4- Loss insurance (insurance against loss, theft, or damage)
$7- A combination of the other two plans

So here's where I am confused:

If I only get the $4 plan for loss, theft, or damage, but I have a mechanical problem...can I just break (or lose) the phone and get a replacement for $100? I suppose if there is a mechanical problem, there is no $100 deductible? Is that the only way to justify spending more money on the hardware portion of their plans?

Also, is it a $100 deductible regardless of if I am on the $7 plan or the $4 replacement plan?
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Old September 24th, 2010, 11:03 AM   #110 (permalink)
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You can't split the insurance up anymore. You must but both policies at $7.00 a month.

I just posted on another insurance thread that I just got a quote from my homeowners agent. He quoted me $18 a YEAR for $600 worth of coverage on my Evo and a $100 deductible. The great thing other than the price is I would get a BRAND NEW Evo, not a refurb.
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Old September 24th, 2010, 12:08 PM   #111 (permalink)
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You can't split the insurance up anymore. You must but both policies at $7.00 a month.

I just posted on another insurance thread that I just got a quote from my homeowners agent. He quoted me $18 a YEAR for $600 worth of coverage on my Evo and a $100 deductible. The great thing other than the price is I would get a BRAND NEW Evo, not a refurb.
It seems that amazon.com's ordering guide for Sprint needs revising. I was able to select the $4 replacement plan only. I suppose when I call to activate the phone, they'll tell me that I need to buy them both.

Amazon tried to sell me a 2 year insurance plan that covers everything for $99. I opted out of that because I liked Sprint's option better. I'll have to re-evaluate things now that you've told me I have to get the $7 insurance plan.

A quick question about that...if there is a mechanical problem with the phone, do I still pay $100 deductible for the repair/replacement? Or is that deductible only applicable for lost/stolen/damaged phones?
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Old September 24th, 2010, 12:31 PM   #112 (permalink)
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That I don't know.
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Old September 24th, 2010, 09:26 PM   #113 (permalink)
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Default replacement htc evo camera lens cover for 22 dollars.

HTC EVO rear camera lenses available for $22
Oops read the thread title too quickly. Sorry.
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Old September 24th, 2010, 09:34 PM   #114 (permalink)
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Oops, read the thread title too quick. Sorry.
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Old September 26th, 2010, 07:34 PM   #115 (permalink)
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Default I'm cancelling my Geek Squad Protection Program... Too much of a hassle and very frustrating!

I'm so frustrated with how Best Buy do business with their Geek Squad Black Tie Protection Program. They make it too much of a hassle, as opposed of how they do their sales pitch on it. First the Geek Squad guy told me, that it's okay to exchange it with sprint under their manufacturer's warranty, I told him that I called Best Buy Customer Support and was informed that I cannot exchange it. He reasoned that it doesn't make sense because the only time that my phone will be on record is when he punches the serial number of the phone on the computer. Being a little bit frustrated I told him, I'm fine with that, but I have to confirm by calling Best Buy CS, he then said to wait so he can ask his manager. After a few minutes he came back and said that I was correct. Imagine if I had accepted his advice and just went ahead and replaced the phone then if something happened to that phone I would find out that they won't be honoring what the guy at geek squad has said?

After that, he transferred me to a Mobile Sales representative who informed me that the *minimum* turn around time is at least 30 days, and if I want to have a phone while my phone is in service I should fork over a $150 deposit for a freaking cheapo phone that isn't even an Android Phone! These guys never told me about $150 deposit while they were pitching the GSBTPP to me. And they mis-informed me that the turn-around time was 2 weeks isntead of the minimum 30 days they are not telling me. It's so frustrating, and I'm angry at myself for believing all the BS this guys were telling me. I was even promoting the GSBTPP warranty. But now I would advice to get another one instead!

I'm calling sprint to go ahead and note that I will be availing the Dispatched phone they already sent but I ask to be noted that I'm sending the replacement phone back. I already called BB Customer Care to inform them on my cancellation, but they told me it's after 7PM already and I have to call back tomorrow. *GROAN*

Best Buy can rest assure that I won't be back in their stores any time soon!
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Old September 26th, 2010, 07:40 PM   #116 (permalink)
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Looks like I've been mistaken by promoting the Best Buy Black Tie Protection Program! I had the worst experience ever! Best Buy is off my favorite stores list!
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Old September 26th, 2010, 07:43 PM   #117 (permalink)
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After hearing all the issues people are having with the bb insurance plan I'm kicking myself for getting it too. I wonder if sprint will allow me to start using their insurance if I explain to them that I'm canceling my bb plan. I'm way outside the 30 day period to enroll since I got the evo on launch day.
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Old September 26th, 2010, 07:53 PM   #118 (permalink)
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I'm on the same boat mate, I wonder if Sprint will grant me the insurance when the replacement phone comes.

I was promoting BB's insurance up to today. I should've believed all the others who adivced not to. BB can kiss my @$$! Best Buy is great when they are selling, but their after sales support sucks bad! I'm still very angry with them!
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Old September 26th, 2010, 08:28 PM   #119 (permalink)
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I got suckered into getting it too. They told me if something happened to my phone, I would get a new one on the spot. Now Im hearing stories about having the phone repaired and waiting weeks for it. They never said anything about repairs and replacement of parts, they just said I would get a new phone. I guess if I ever go in for my squeaky volume buttons, I'll make sure to run my phone over with my car and make its unrepairable!
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Old September 26th, 2010, 09:06 PM   #120 (permalink)
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Wow,im still trying to understand how this kinda screen damage even occurred while being housed in that innocase,unless the floor surface that made contact with the screen wasn't level.thinking it might just be a case of basic scratch protection but not much in the way of any shock protection that a regular silicone case would give.
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Old September 26th, 2010, 09:50 PM   #121 (permalink)
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sprint replaced mine the same day... no questions asked...i didnt have to pay anything
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Old September 26th, 2010, 10:55 PM   #122 (permalink)
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I hope I can still avail of Sprint Insurance when I get my replacement this week. I'm dropping BB insurance, heck I'm dropping Best Buy all together! Radio Shack or Sprint Store wait for my next order.
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Old September 27th, 2010, 09:32 AM   #123 (permalink)
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I am still waiting for mine. Its been over 40 days since BB took it in for repair. I went in on Friday and they still didn't have any EVO's.

I am keeping my fingers crossed for this week.
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Old September 27th, 2010, 11:11 AM   #124 (permalink)
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my screen was all cracked. Lucky I had the Best Buy insurance...so I took it in on Tuesday. They will either fix or replace. A friend had the same thing happen & it was about 30 days before he got his Evo back.

Wondering...I have read a few threads about new screens....will my Evo get the new screen?

I know the screen is big....but it is more susceptible to cracking than other phones?

Thanks for any info!
With my cracked screen, I believe what they replace is TWO pieces...the place "frame" I'll call it where it says HTC top left, Sprint top right and your home/menu/back/search buttons on the bottom PLUS the glass. I saw online after my phone came from repair some forum listing the PARTS that one could buy to "DIY" repair the phone if you were skilled to do so but can't find the information...

AHHHH JUST FOUND IT!! The parts are called a "digitizer" and the "screen" Here are the parts:

Sprint HTC Evo 4G Touch Screen Digitizer Glass Replacement

Sprint HTC Evo 4G LCD Screen Replacement Display

There's even a youtube "how to":

Sprint HTC Evo 4G LCD Screen Replacement Display
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Old September 27th, 2010, 11:29 AM   #125 (permalink)
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I'm reading eveyone's "horror stories"...Gumhead, Freespirit, Caloy, DarkNeo...and its a shame that your Best Buy representatives, Mobile Reps and Geek Squad people, weren't knowledgeable with the correct information. I, personally, was NEVER by any Best Buy rep that I would automatically get a "free phone" if I broke it. I would sure HOPE for that but to EXPECT that, I think, would be a bit unreasonable on my part. I was told that it was repair OR replace but at the OPTION OF THE REPAIR FACILITY upon receipt and inspection of the damaged phone. I'll tell you this, my phone was repaired and if they told me that it was NEW I would not have questioned it!!! If, indeed, the only thing that is broken is the screen, then repair would be reasonable if possible. If you broke a window on your house, you wouldn't get a whole new house if everything else was good!!

That being said, I was a bit disappointed with the information I received about repair turnaround. At first I was told by the Mobile department rep "about a week." I NEVER asked Geek Squad about the turnaround time once I got the "about a week" info from the Mobile department. Once a week went by and I heard NOTHING, I then called the Geek department and learned that "about a week" was BAD INFORMATION. I spoke to the Geek manager and he explained simply that with the EVO at the time that I was having my repair and with the demand for the unit and parts availability, "one week" just was NOT even CLOSE to possible. I TOTALLY UNDERSTOOD what the manager was explaining and it is what it is....can't control that.

The only thing that I didn't appreciate was the misinformation about "one week" turnaround getting my hopes up. I would have RATHER been told "about 30 days" and NOT have my hopes up on day 7, 9, 14, 18 and 19 of repair and, instead, been SURPRISED to receive my phone "ahead of schedule" like I did after 21 days.

I was offered a "smart phone" rather than a crappy "regular" phone for a spare while waiting for repair but did not need it because I simply reactivated my old Palm Centro temporarily while I was waiting. So, I CANNOT comment on the request for a deposit for a "smart phone" vs. a simple phone while waiting for repair. I WAS told that I would get a "replacement phone." Again, to ASSume one is gonna get to borrow an touch-screen loaner or a Blackberry or some fancy touch thing might be a weeeee bit unreasonable. They DO give you a phone...and if you gotta GOTTA HAVE TO have something "smart" and fancy, perhaps a deposit isn't that unreasonable.

All in all for me, screen cracked, had a replacement phone offered and one to use the MINUTE I dropped of my phone, was 21 days wait instead of 7 but when I got my phone you COULD NOT TELL IT WAS ONCE BROKEN!! All that for NO DEDUCTIBLE and after paying only $12 insurance ($10 for first month, then I broke it on week 5...doh!!!)

I guess its a matter of expectations. I seem to have gotten some better information than others about the general terms of the BB insurance. The only problem was with the repair time estimate which, honestly, the Mobile Department rep really had NO QUALIFICATIONS to comment on. I should have gotten that information from the Geek Squad facilitating the repair or the repair place itself. Perhaps the Mobile rep DID have experience with one-week turnaround times with similar "smart phones" but at the time, be it demand or parts or service center backup or what, the one-week turnaround time just was NOT happening at that moment with EVO!
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Old September 27th, 2010, 11:33 AM   #126 (permalink)
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Best Buy can rest assure that I won't be back in their stores any time soon! __________________
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Caloy...I just looked at your apps at AppBrain. I noticed you have a Best Buy app. Did you DELETE that sucker yet???!! LOL!!
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Old September 27th, 2010, 06:44 PM   #127 (permalink)
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Count me in as another Best Buy horror story! I was so excited today when they called to tell me mine was ready after leaving it with them 4 weeks ago. I put the battery in to try it out and guess what, they had not fixed it at all! I asked the geek squad if he could tell me exactly what they did to it. He looks it up and says a hard reset. I did that myself before I sent it in and it did not solve the problem. Plus the fact it took 4 weeks to do a hard reset???
So after some arguing, they said all they can do is send it off again and they will put an rush on it this time.
I did call spriint, and they said if I get a new one that they will insure it for me when I activate it.
Best Buy sucks!
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Old September 27th, 2010, 10:39 PM   #128 (permalink)
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I sent mine in through black tie. I'm hoping it's not the full 30days like their telling me for a cracked screen..
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Old September 28th, 2010, 08:24 PM   #129 (permalink)
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FINALLY!!!!

After 40 plus days evoless, BB finally replaced it with a brand new phone. They said they can't get the parts in to fix them and it took them 1.5 weeks to get a replacement in. I had to hound them several times in the last few weeks. They were suppose to call me when they came in. I called today because I saw that BB had them on their website. And they asked me my name and said,"Yes we have one for you". They also said that everyone that had them sent in for repairs is getting new ones because they couldn't get the parts.

Now, if I didn't have a such an "indemand" phone. Would the turn around time probably have been better? WHO KNOWS.

I will not trust BB again with this. I am just glad to get a brand new phone.
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Old October 1st, 2010, 12:00 PM   #130 (permalink)
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FINALLY!!!!

After 40 plus days evoless, BB finally replaced it with a brand new phone. They said they can't get the parts in to fix them and it took them 1.5 weeks to get a replacement in. I had to hound them several times in the last few weeks. They were suppose to call me when they came in. I called today because I saw that BB had them on their website. And they asked me my name and said,"Yes we have one for you". They also said that everyone that had them sent in for repairs is getting new ones because they couldn't get the parts.

Now, if I didn't have a such an "indemand" phone. Would the turn around time probably have been better? WHO KNOWS.

I will not trust BB again with this. I am just glad to get a brand new phone.
Regardless of what information you might have received from a clueless Mobile department associate and/or geek squad member, I was wondering why you "will not trust BB again" It seems that, despite being 40 days without your phone, they did what they could, within the timeframe (30 days is what you should EXPECT I have learned...REGARDLESS what they might promise "in a week" when you hand in the phone) and after the 30 day wait without the ability to repair, you got a BRAND NEW PHONE!! A week and a half to get the phone in is 10 days + 30 days = 40 days.

I said up above I was promised repair "within a week"...wound up taking 21 days from drop off to pick up of my repair. YEAH, I was disappointed and pissed, but it is what it is ya know?? And HONESTLY, there is NO ONE in the store who can possibly have ANY CLUE about repair and turnaround. The ONLY people who would have that information is the repair facility that the phone is sent to. The REPAIR facility would know demand for parts/repairs, ease of ability to get parts time and to assess the damage to begin with.

Just wondering why "never trust Best Buy again?" 40 days does suck but it really IS what was what you SHOULD have expected. I know, I know...I WAS told something different too...but the REALITY is that I was well within the 30-day and you were, unfortunately, at the very tail end of the limit...
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Old October 1st, 2010, 08:16 PM   #131 (permalink)
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I am sorry. I was posting in two threads. Here is my original post

Best Buy, Black Tie Protection, and broken EVO... OH MY

Quote:
That happened around mid August. Today I went up there, because its been over a month, to see what was going on. They told me there was a shortage of parts and there is no completion date listed. So I asked about an escalation and to be put on the front of the list to get a new EVO. He said he could do that but they had no EVOs and didn't know when they were going to get any. He then told me he would escalate this for me and put me on the list. I looked at him and said, "no offense, I am not leaving till I see you put my name on a list". The employee takes a piece of paper off the printer and starts a list. Now here is what I don't understand. Everyone is sold out of the EVO. I know BB was taking pre-orders a month ago when my phone broke, so there was a list. He told me there was no one on the pre-order list and that I would be first. I took down his name, the date, and when he said.

Needless to say I don't believe him at all. I am going to walk in later this week to ask about the EVO and ask to see my name on the list. I don't expect the list to be found, nor any news on the EVO, nor any chance of getting a replacement.
So because of the person taking out the piece of paper and writing my name on it was an insult to me, that is why I will never trust Best Buy. The fact that that list was never found is why I will never trust Best Buy. Because they didn't call me to tell me the phone was in and I called them, that is why I will never trust Best Buy. I have been reading boards this entire month, same posts all over. This is not something new.

I will just say not trusting them is my choice. I posted here so people can make their own decisions on experiences of others that dealt with Best Buy. The same as the posts made by people who purchased other insurances. Its their choice to purchase or not purchase Best Buys insurance.
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Old October 2nd, 2010, 12:08 AM   #132 (permalink)
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For those that dont know, I have seen BB employees that dont know shit about their plans, product, or will straight up lie to you to make a sale.

I have worked for them in sales before going into another avenue with them for the last three years. Love my job that I do for them.

All I have to say is always read over the contract. If you feel like you're getting duped by a rep or sales person that doesn't know squat. Always request to talk to Best Buy mobile mgr or higher. I know sometimes we all have our bad days, but being nice and patient does help for starters.

If you have several stores in your area, try those also. You can go too any BB to get any problem fixed. Trust me, you will hit at least one where people actually give a shit and don't just go through the motions of their job.

I feel your pain sometimes. It drives me nuts.
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Old October 2nd, 2010, 12:33 AM   #133 (permalink)
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Caloy...I just looked at your apps at AppBrain. I noticed you have a Best Buy app. Did you DELETE that sucker yet???!! LOL!!
Since I had the replacement phone, I still haven't installed app brain yet. Thanks for the reminder. I"ll go and install them now. Then you will find a lot of new apps and several missing apps as well.
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Old October 2nd, 2010, 10:53 AM   #134 (permalink)
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You can't split the insurance up anymore. You must but both policies at $7.00 a month.

I just posted on another insurance thread that I just got a quote from my homeowners agent. He quoted me $18 a YEAR for $600 worth of coverage on my Evo and a $100 deductible. The great thing other than the price is I would get a BRAND NEW Evo, not a refurb.
I wanted to update this information.

I was able to split the insurance up. I am paying just $4/mo for damage/loss only, not extended warranty. My claim was approved as well.
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Old October 2nd, 2010, 11:12 PM   #135 (permalink)
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I am sorry. I was posting in two threads. Here is my original post

So because of the person taking out the piece of paper and writing my name on it was an insult to me, that is why I will never trust Best Buy. The fact that that list was never found is why I will never trust Best Buy.
Ahhh...NOW I can see why you'd be upset!! Thanks for filling in the info I didn't see...
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Old November 1st, 2010, 01:57 PM   #136 (permalink)
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Yes but they don't cover theft. Hence the word "robbed"
bb's black tie protection will not cover it if it's been submusred either.. they will cover water damage, but it's limited to having something spilled on it rather than dropping it in water or swimming with it...
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Old December 3rd, 2010, 07:08 PM   #137 (permalink)
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This thread proves to me that any topic on earth can become heated! LOL!
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Old December 3rd, 2010, 10:40 PM   #138 (permalink)
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Oh yeah, I failed to tell everyone that I successfully got TEP when I called to activate my replacement phone. I hope if ever I need it, it won't be like the experience I had over at Best Buy in Sugar Land, TX.
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Old December 5th, 2010, 12:43 PM   #139 (permalink)
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If u have the 7$ sprint insurance can u call up and say u lost your phone , they send a new one then you "find your phone " and now have 2 working phones? selll one?
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Old December 5th, 2010, 01:13 PM   #140 (permalink)
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If u have the 7$ sprint insurance can u call up and say u lost your phone , they send a new one then you "find your phone " and now have 2 working phones? selll one?
For some reason I don't think this works because they have the phone's esn number on file, and when you report it lost/stolen that's what it will come up as if someone else tries to activate it. So probably a useless phone. I think.
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Old December 5th, 2010, 03:57 PM   #141 (permalink)
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If u have the 7$ sprint insurance can u call up and say u lost your phone , they send a new one then you "find your phone " and now have 2 working phones? selll one?
Oh suuuuure...once you "find" the "lost" phone and call up Sprint I'm CERTAIN they won't ask any questions if you try to activate the "lost" phone.

Technically, I guess you will have "two working phones" but try to swap out the one you just received through your insurance claim for the old one that was lost and found and I'll bet Sprint is gonna ask questions.

I purchased a used phone on Ebay (old Palm Centro) and when I tried to activate it, there was a BLOCK on the ESN for the phone. Everything was TOTALLY LEGIT with the sale but I had to contact the seller who had to then contact Sprint and "unlock" the ESN and permit my use of it.

The ESN on that "lost" phone of yours is gonna be flagged at lost/stolen and, once "found" you will then have some 'splaining to do. Unless your intention is to possible REALLY SCREW OVER whoever buys your phone (and perhaps YOURSELF), it ain't a good idea. You'll have your new phone from the insurance claim, found your old phone, sell your old phone. Person who bought your phone won't be able to activate until YOU tell Sprint that the phone is no longer lost. You do that and then Sprint says, "Alright now...you want to explain this situation since we sent you a new phone with your insurance claim??" Or Sprint won't say anything and you'll see a charge for the FULL PRICE of the phone that was sent to you as a replacement. Or perhaps Sprint will pursue a nice clear case of INSURANCE FRAUD...

You will have two "working" phones but it's like your car went in for service and you got a loan car. You get your car back from service and you decide to KEEP YOUR LOANER CAR. I'm gonna guess that they are gonna want to loaner car back. You can't keep BOTH...
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Old December 6th, 2010, 11:03 AM   #142 (permalink)
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Just wanted to share my experience with Sprint's repair service/insurance. I dropped my phone last week, no case, no screen protector. The screen shattered. I had dropped it before and banged up the corners. This time I wasn't as lucky. I could still use the phone, everything worked, but the screen was busted. I have the $7/month Sprint insurance. I called over to one of our Sprint stores that also is an authorized repair center. They said bring the phone in and we will fix it.....for free. Yes, for free.

My brother had the same thing happen to him, screen shattered, fixed for free, but I didn't believe him. So, I took it in and it was fixed within 15 minutes. They put a whole new front face on the phone! New screen, new corners, the phone looked brand new. And I questioned the guy about why it was free. I was fully expecting to have to pay my $100 deductible. What he told me was that Sprint had recently changed their policies. So, now, if they can fix it in the store, you don't have to pay the deductible. If you have to sent it off to be fixed, you do. But the guy also said that almost anything, except water damage, lost or stolen phone, or phone snapped in half, can be fixed in the store.

Just my situation, but hope yours is similar.
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Old December 9th, 2010, 12:37 PM   #143 (permalink)
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Just wanted to share my experience with Sprint's repair service/insurance. I dropped my phone last week, no case, no screen protector. The screen shattered. I had dropped it before and banged up the corners. This time I wasn't as lucky. I could still use the phone, everything worked, but the screen was busted. I have the $7/month Sprint insurance. I called over to one of our Sprint stores that also is an authorized repair center. They said bring the phone in and we will fix it.....for free. Yes, for free.

My brother had the same thing happen to him, screen shattered, fixed for free, but I didn't believe him. So, I took it in and it was fixed within 15 minutes. They put a whole new front face on the phone! New screen, new corners, the phone looked brand new. And I questioned the guy about why it was free. I was fully expecting to have to pay my $100 deductible. What he told me was that Sprint had recently changed their policies. So, now, if they can fix it in the store, you don't have to pay the deductible. If you have to sent it off to be fixed, you do. But the guy also said that almost anything, except water damage, lost or stolen phone, or phone snapped in half, can be fixed in the store.

Just my situation, but hope yours is similar.
Wanted to say thank you for posting this.

I called Sprint to confirm this, and unfortunately the guy was a moron and didn't know jack. He laughed when I asked him about the scenario if I dropped my phone and took it to an authorized retailer, would they fix it for free. He then said I would have to pay the $100 a month and he has never heard of anything like I asked about with the insurance.

So I called a local, authorized Sprint retailer and had a nice conversation with the lady there and she broke it down for me and told me that yes, in fact, they do anything that is fixable in store for free. If they don't have the part, they will order it at no charge and fix it in store for free and it also will not count as 1 of the 3 allowed claims we are allowed to have on the TEP with Sprint.

I will be heading over to Best Buy today to cancel my Black Tie coverage since I am within my 30 days of purchasing it, getting my money back, and not having to deal with them.

Thank you again for posting this. Seems people on the forums are more aware and educated about companies policies and what not then the actual employees.

Whiteice
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Old December 9th, 2010, 05:01 PM   #144 (permalink)
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Found this on Sprint's site:

In Store Repair Solutions

If you have TEP and they can repair it it is free.
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Old December 10th, 2010, 05:39 PM   #145 (permalink)
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Originally Posted by smitty89 View Post
Just wanted to share my experience with Sprint's repair service/insurance. I dropped my phone last week, no case, no screen protector. The screen shattered. I had dropped it before and banged up the corners. This time I wasn't as lucky. I could still use the phone, everything worked, but the screen was busted. I have the $7/month Sprint insurance. I called over to one of our Sprint stores that also is an authorized repair center. They said bring the phone in and we will fix it.....for free. Yes, for free.

My brother had the same thing happen to him, screen shattered, fixed for free, but I didn't believe him. So, I took it in and it was fixed within 15 minutes. They put a whole new front face on the phone! New screen, new corners, the phone looked brand new. And I questioned the guy about why it was free. I was fully expecting to have to pay my $100 deductible. What he told me was that Sprint had recently changed their policies. So, now, if they can fix it in the store, you don't have to pay the deductible. If you have to sent it off to be fixed, you do. But the guy also said that almost anything, except water damage, lost or stolen phone, or phone snapped in half, can be fixed in the store.

Just my situation, but hope yours is similar.
I was under the impression that the deductible was charged only if they had to full replace your phone. I didn't think they ever charged for repairs if you had the TEP.
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Old December 10th, 2010, 05:44 PM   #146 (permalink)
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Wanted to say thank you for posting this.

I called Sprint to confirm this, and unfortunately the guy was a moron and didn't know jack. He laughed when I asked him about the scenario if I dropped my phone and took it to an authorized retailer, would they fix it for free. He then said I would have to pay the $100 a month and he has never heard of anything like I asked about with the insurance.

So I called a local, authorized Sprint retailer and had a nice conversation with the lady there and she broke it down for me and told me that yes, in fact, they do anything that is fixable in store for free. If they don't have the part, they will order it at no charge and fix it in store for free and it also will not count as 1 of the 3 allowed claims we are allowed to have on the TEP with Sprint.

I will be heading over to Best Buy today to cancel my Black Tie coverage since I am within my 30 days of purchasing it, getting my money back, and not having to deal with them.

Thank you again for posting this. Seems people on the forums are more aware and educated about companies policies and what not then the actual employees.

Whiteice
The only issue here is that people are throwing best Buy under the bus while admitting that Sprint employees are giving them the wrong information too. Imagine if the Sprint employee told you that you would be charged $100 for the new screen when you walked in the store. The bottom line is that large companies aren't going to have every employee trained and knowledgeable about everything. couple posts above someone said Best Buy told them there was a 30 day minimum on a return... A friend of mine just got his phone swapped and it took them six days. No matter who you talk to or where you go there is a chance to receive misinformation.
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Old December 10th, 2010, 05:52 PM   #147 (permalink)
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Well said. No matter what company u go with you'll always getconflicting info. Best to always research yourself and read the materials given or online.
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Old October 18th, 2012, 05:50 PM   #148 (permalink)
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Just to clear things up because there is a lot of incorrect information floating around here. Best Buy does not offer insurance, it is a protection plan which is completely different. It does not have a deductible while Sprint does. If they can't fix it they will replace it and what happened here was pretty unprofessional. But calling the woman a bitch for doing her job and doing her best to help you is plain rude and stupid. I also saw someone say it covers water damage, it covers if you spill water on it, not if you submerge it in water. They can tell the difference. Walmart would not give you three phones for one.
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Old October 22nd, 2012, 03:15 AM   #149 (permalink)
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I had insurance through Best Buy with my EVO. They sent it out to be repaired. I got a call a week later stating they couldn't repair it and didn't have any in stock. So, they gave me a refurbished EVO 3D instead. I still would have preferred my old EVO because of how easy it was to root and I love CM7 for it. But I got a slight upgrade and still managed to root it. This was about 7 months ago and the EVO 3D is still running great. I'm due for an upgrade in 2 months. I also purchased their Buyback program so they'll give me 20% of the retail cost of my phone provided I keep it in good condition. No problems with Best Buy. No rude people either. Must be a YMMV thing.
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Old November 20th, 2012, 05:20 PM   #150 (permalink)
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Default insurance? wth is that?

I fixed my own

$20 off ebay and a youtube video, kids.
Google that Sh!t




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When Sprint announced their first ever 4G handset at CTIA in March 2010, they dropped a bombshell on the mobile world. The HTC Evo 4G is a device that introduces a lot of firsts when compared to other North American handsets. This is the first Andr... Read More

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