Go Back   Android Forums > Android Phones > HTC EVO 4G

Like Tree2Likes

test: Reply
 
LinkBack Thread Tools
Old July 3rd, 2010, 10:11 AM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2010
Posts: 9
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 5 Times in 1 Post
Wink EVO SCREEN SHATTERRED.. BEST BUY GEEK SQAUD REPAIR expiereince!

HELLO ALL.... SO.. got the evo, after waiting on wirefly for two weeks to NOT deliver. strolled into a best buy, bam they had 3..A guy was taking them out of the box.. NO WAY! I ordered. cancelled on wirefly.. bada bum!

while activating it, best buy pitched there insuarnce to me. 10 dollars no deductible. but will not cover lost/stolen. (sprints is 7, will cover lost stolen, with 125 deduc..) mulled it over. What sold me was the.. "if we cant fix our phone, you get a brand new one" yay! oh and the "you'll be protected as soon as you leave the building" ok. cool..

Well hit up amazon, bought a inocase active ii
Amazon.com: Seidio Innocase Active Case for HTC EVO 4G - Limited Edition: Cell Phones & Service



came the next day.. put it on.. kinda bulky, made the phone feel like a tank! i didnt mind the bulk, I wanted protection. gave up my 3gs for this phone. (and I dropped that 3gS at least once a month) ever try filiming a drunk buddy doing karaoke will drunk yourself? aaahhh good times..I DIGRESS.. but drops occur.. you feel me?

Surely this new tank case can withstand a drop.. wrong... getting out of my car, texting (swyping) before I got out, forgot my key in the ignition, opened door, dropped phone.. screen shattered instantly. I heard it. eww.
(see picture)..




after only having it for 9 days I wasnt even mad about, wierd part was it still worked FLAWLESSY! I could swype text ( with the glass digging into my skin of course), but even parts I couldnt see worked great..

so I take it to best buy, some rude ass bitch, was like.. is this an ipad, or iprong, I like umm, no an evo.. (irrelevant I know) but Its funny. and shes like ok but its not a phone right.. and Im like no it is.. an EVO! (bitch had no teeth in her mouth) eww.. anyway.. so she snatches my evo! starts trying to peel off the silicone backing,well if youre familiar you have to take off the plastic skeleton first, so im like here.. let me do it..

she prints out a label, I said how long will it take?? 3 WEEKS! (it was like she was happy about telling id be without my phone for 3 weeks).. what a bia. ( I couldve just been in a bad mood, and over analyzed evrything) but its been a week. and I still think she was terrible!

and so.. my questions (finally right??) are as follows

1 HAS anyone dropped there evo, without a case, and what happened?
2 HAS anyone bought THIS case, and dropped it? what happened?

MORE IMPORTANTLY


3 has anyone ever had geek sqaud repair a touchscreen on there phone. or pda?
4, what are other options for screen repair.. is there a kit out yet? saw one on ebay today for 149.99 JESUS!! might as as well, have sprint INS and pay a deduct, you know.

5.HOW WAS THE QAULITY OF THE WORK??

before this, my touchscreen was flawless, no light leakage, no screen seperation.. nothing! so im really weary of just getting the screen replaced.. Im thinking when its returned, Ill exchange it for a new one, for some other issue, cause ill be within my first 30 days. (HOPEFULLY!).. but just let me know..


update. 7/12/10.. (TWO WEEKS) EVO-LESS.





so im 2 weeks into the 3 week repair process, and im on the parts ordered section... which they say can take up to 10 days, Im imagining that because the reason the evo is costantly in and out of stock, that this will be the longest part to wait on, so when it takes them longer then 3 weeks, to give me back my phone, what do I do? do I complain? do I chaulk it up to being careless... were gonna see

another thing, when that toothless biatch snatched my phone from me, and told me 3 weeks, and told me to sign, here and here. I didnt notice until reading it later, that I was suppose to remove my media card.. the 8gb that came with it. so it went off for repair with the phone.

I will tell you this. If I dont get it back, or best buy doesnt compensate me for it, Im going to raise holy hell!!, you gone read about it, whenever I get my phone back. I can see you reading usa today right now, saying its a shame how twojk ****** them poeple up. so ill let you know. I dont see my phone getting back in the time frame now. but who knows. maybe they'll surprise me.


UPdate 2~~ 3 weeks (21 DAYs) WITHOUT EVO

3 weeks to the day. called bb they said after 30 days I can apply for an escalation where I may get a new phone sent from htc.. yay... NOT!!

I was also told that my memory card issue, (For me signing something i didnt read) I would either be taken care of in the store for that.. or they would send me my original one back somehow.

since then Ive called sprint and added tep, right before the 30 day mark.. and cancelled black tie service.. also

My continued experience with BB will deide whether or not I buy anything else from them..

last year alone I bout a 800 dollar laptop.
900 dollar washer dryer set.
1200 plasma tv.
300 ps3

and on and on and on

I dont shop at bb because they are the Best Buy, no I shop there, cause Ive been buying shit from them since I was 16.. so if they foul this up. and its not made right.. I wont be shopping there anymore.. HELLO WALMART

WALMART wouldve taken back my phone that day, and gave me three.. cause thats how they roll.bb better step up there game..

i guess ill update when I get another phone..

conclusion...

7-30-10 (33 days after turning it over)


so I went up there twice the past week, once on monday, spoke to general manager,he explained to me, what I already knew, that the phone is in short supply because the screens are the main components they cant make enough of, so it should be expected that the delay in the repair is due to the same reason.... and I said well, while I understand how all this works, this isnt what I was promised when I decided to go with BB insurance, instead of sprint TEP, Id have just paid the 100 dollars and had a phone a month ago.. so he said ok, he'd send up another esclation, gave me his number, and told me to call him in 48 hours if geeksqaud hadnt called me, ok... so called 48 hours later, was on hold for 30 mins (with no answer) went up to the store, he was in a meeting, spoke to the mobile manager, she said he would escalate to the area manager for me, to get a resolution. Im really pissed off now... he said someone should call me that day.. no one called.. yesterday (friday) 7-30-09 I called again, on my lunch, break. asked to speak to either the mobile spot manager or the Gm, was told niether was available, but this guy I was talking to had remembered me from yesterday, (he wasnt on duty, he was just in the store checking email, etc..) and he said yea my understanding of the black tie protection was that after 10 days of no parts you should be junked out.. he said he was the only manager there today,so give him a little bit, and hed see what he could do. ok.. cool..

15 mins later he calls me back, and says ok.. they just got 5 in, my claim is a junk out, as of now.. and I could come up there, and pick it up, itd be waiting on me!!!. naturally.. this made my day

funny thing is,got to the store, and the guy that was there then, was like umm, did someone call you? or..?? im like yes.. so and so. and hes like ok hold on.. he dissapears for 20 mins, and comes back with the phone, I was like lord.. another 20 mins later, Im walking out of the door with it.. he did ask me, when he was setting it up,would I like to add the bb insurance to this one.. (as id cancelled it, and added sprints tep.. I just gave him that look.. you know the look.. well.. he didnt get the look.. lol, so after about 10 seconds.. I said.. no..... hahahah. if there is a silver lining to all this, its that, while I waited 33 days, my phone was brand new, out of the box, not a refurb or repair, and and.. I got to keep all of my accesories from my first one (minus the memory card, that shipped out of course.. DARN!) but 2 chargers,batteries,usb cables,backs, books, you name it.. .. ok.. thats my story.. good luck.. scudder!

I think if you have someone that knows what the hell is going on, and is willing to press some button for you, youre good to go.. took me 5 trips to the store, and a couple rude ass people.. but I got a new evo.. and I WILL NEVER DROP IT AGAIN!.. the END




Advertisements
twojk is offline  
Last edited by twojk; July 31st, 2010 at 04:30 PM. Reason: conclusion
Reply With Quote
The Following 5 Users Say Thank You to twojk For This Useful Post:
AndyCAPPS (August 10th, 2010), Aydree (September 22nd, 2010), Caloy (September 26th, 2010), RaiderJoe (September 27th, 2010), Ze2o (September 21st, 2010)
sponsored links
Old July 3rd, 2010, 10:23 AM   #2 (permalink)
Senior Member
 
Join Date: May 2010
Posts: 928
 
Device(s):
Carrier: Not Provided

Thanks: 83
Thanked 853 Times in 166 Posts
Default

wait so an innocase active didn't protect the screen from shattering? WOWOW

the good thing about having spring insurance is that ASURION has their own inventory for repairs. so you don't have to wait for bestbuy
htc.EVOlution is offline  
Reply With Quote
The Following 2 Users Say Thank You to htc.EVOlution For This Useful Post:
hyabusha (July 17th, 2010), slschmidt76 (July 3rd, 2010)
Old July 3rd, 2010, 10:23 AM   #3 (permalink)
Member
 
Join Date: Apr 2010
Posts: 189
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 7 Times in 4 Posts
Default

Bestbuy repairs it? They don't send it off...

I wouldn't trust their repair jobs if that is the case.
Tiako is offline  
Reply With Quote
Old July 3rd, 2010, 10:26 AM   #4 (permalink)
Junior Member
 
Join Date: Jun 2010
Posts: 62
 
Device(s):
Carrier: Not Provided

Thanks: 20
Thanked 10 Times in 9 Posts
Default

Haha, I enjoyed the story but I am sorry for your loss...Did you read the fine print about them not being able to fix it, they'll give you a new one? Maybe there's a max limit of time they have in order to fix it because 3 weeks is absurd, i'd be fuming.
HoldFastHope is offline  
Reply With Quote
Old July 3rd, 2010, 10:36 AM   #5 (permalink)
Member
 
MsRandall's Avatar
 
Join Date: Apr 2010
Location: The "Bay Area", Cali
Posts: 251
 
Device(s): EVO "3 to the D"
Carrier: Not Provided

Thanks: 9
Thanked 70 Times in 31 Posts
Default

Sprint Insurance is $100 dollar deductible
MsRandall is offline  
Reply With Quote
Old July 3rd, 2010, 11:02 AM   #6 (permalink)
Senior Member
 
Join Date: Jun 2010
Posts: 774
 
Device(s):
Carrier: Not Provided

Thanks: 172
Thanked 163 Times in 106 Posts
Default

Is it an iPad? Hahahahah
heavychevy is offline  
Reply With Quote
Old July 3rd, 2010, 11:06 AM   #7 (permalink)
Senior Member
 
Join Date: May 2010
Location: Charlotte, NC
Posts: 1,493
 
Device(s): Galaxy Nexus i9250
Carrier: Not Provided

Thanks: 50
Thanked 232 Times in 147 Posts
Default

i would've ran over it a few times and just told them it fell out of your car and multiple cars ran over it. bet they couldn't fix it then.

i got the bb insurance so i could walk out with a new phone should anything drastic happen to my current one, not so they could try to repair the damages.
__________________
Galaxy Nexus i9250 unlocked and rooted
mrvirginia is offline  
Reply With Quote
Old July 3rd, 2010, 11:20 AM   #8 (permalink)
Junior Member
 
Join Date: Dec 2009
Posts: 70
 
Device(s):
Carrier: Not Provided

Thanks: 5
Thanked 14 Times in 6 Posts
Default

I never get best buy insurance as I heard horror stories about them. I got insurance from Sprint. Before Evo had iPhone 3GS never dropped it so had no issues. But moral of the story Sprint insurance is cheaper and more reliable plus covers if the device is lost or stolen.
jerzeywill is offline  
Reply With Quote
Old July 3rd, 2010, 11:28 AM   #9 (permalink)
Junior Member
 
Join Date: Jul 2010
Posts: 29
 
Device(s):
Carrier: Not Provided

Thanks: 11
Thanked 28 Times in 19 Posts
Default

Honestly, that shouldnt have went down like that. I work at Best Buy as a Mobile Sales Lead. There are different factors that come into play with a situation such as your own:

In your case( from what I understand), you are within your 30 return/exchange policy in which case if you have the GSBTP (Geek Squad Black Tie Protection Plan) we actually exchange that phone right there in the store (if there are some in stock, if not you can go to any Best Buy). The only time they should've sent your phone off was if you were outside of the 30 day policy.

Sense they have shipped your phone off, you wont receive the same Evo, but it will be a new one. So its not like they are really repairing the screen, but rather just sending you a new phone.

The protection plan does has its pros and cons just like anything else out there. But it does hold value and I've experienced many customer satisfactions (as well as disappointments) from it. But I, as a Best Buy Mobile employee, apologize for your negative experience. And do wish you luck with your phone!
Crescendo is offline  
Reply With Quote
The Following 4 Users Say Thank You to Crescendo For This Useful Post:
jimmysworking (July 3rd, 2010), nikkihp79 (July 17th, 2010), RoboMonkey (July 3rd, 2010), scudder (July 16th, 2010)
Old July 3rd, 2010, 11:42 AM   #10 (permalink)
Junior Member
 
slschmidt76's Avatar
 
Join Date: Jun 2010
Location: Kansas City, KS
Posts: 57
 
Device(s): HTC EVO 4G
Carrier: Not Provided

Thanks: 10
Thanked 2 Times in 2 Posts
Default

I have Sprint's insuance for $7 a month. The deductible is $100. They cover EVERYTHING! No matter how long you have had the phone you will receive a new one. Also covers water damage and theft. Thank god for the water damage part. Have had several phones (not my EVO yet) that have been destroyed because I have been thrown in a pool or lake with my phone in my pocket. Ouch! My son even spilled his pop on my Blackberry once. Fried that baby. Needless to say no matter how careful you are with your phone accidents happen. I don't know how many times I have put my phone in my lap in the car and forgot it was there when I got out and BAM slamed it right off the pavement. I have never had a problem with the Sprint ins. not to mention in the long run it's really cheaper. Peace of mind for me.
slschmidt76 is offline  
Reply With Quote
sponsored links
Old July 3rd, 2010, 11:45 AM   #11 (permalink)
Senior Member
 
edlex's Avatar
 
Join Date: May 2010
Location: Miami, FL
Posts: 796
 
Device(s): Galaxy Note II, Galaxy S5
Carrier: Sprint

Thanks: 47
Thanked 142 Times in 106 Posts
Default

That's why I always use squaretrade insurance for all my phones.
edlex is offline  
Reply With Quote
Old July 3rd, 2010, 12:23 PM   #12 (permalink)
Junior Member
 
jacker's Avatar
 
Join Date: May 2010
Posts: 76
 
Device(s):
Carrier: Not Provided

Thanks: 99
Thanked 8 Times in 8 Posts
Send a message via AIM to jacker
Default

I actually dropped my phone at the westin hotel in Long beach in the parking garage. I was getting ready to get in my car when I saw my jacket on the seat.

I "yanked" my jacket up to seat myself when I suddenly remembered my phone was wrapped up in it.

OUT flies my phone flipping in the air like a gymnastics tumbler only to land on the unforgiving ground ( and you all know how solid parking garages are) with a sickening thud.

No case. No screen protector.

Picked it up and to my relief no popped screen. The sound was messed up for a day. I kept shaking it hoping to pop it back into place. Which it did eventually. I now have a screen protector and a sprint htc silicone case.

Thank you for reading.
jacker is offline  
Reply With Quote
The Following User Says Thank You to jacker For This Useful Post:
marctronixx (July 3rd, 2010)
Old July 3rd, 2010, 12:35 PM   #13 (permalink)
Member
 
Join Date: Jun 2010
Posts: 380
 
Device(s):
Carrier: Not Provided

Thanks: 57
Thanked 78 Times in 47 Posts
Default

Quote:
Originally Posted by slschmidt76 View Post
...They cover EVERYTHING! No matter how long you have had the phone you will receive a new one. ...
Ahhhh, no, you can receive a remanufactured unit, or they may repair your unit, or you may get a new one. You are not guaranteed to get a brand spankin new phone.
laredo7mm is offline  
Reply With Quote
Old July 3rd, 2010, 12:46 PM   #14 (permalink)
Member
 
Join Date: Jun 2010
Posts: 106
 
Device(s): Evo 4G
Carrier: Not Provided

Thanks: 26
Thanked 30 Times in 14 Posts
Default

Best Buy's big selling point is that you never get a refurbished phone. You get your old phone fixed, or they give you a new one. Your best bet is to just dunk that shit in water and say you dropped it in a toilet or something.

They still have to send it off, but you should get a new phone out of it and at least you get a loaner phone to use while you wait.

I was going to get Sprint's insurance but they told me the deductible on the Evo was $150. I've never lost or had a phone stolen, so I'd rather pay the extra $3 a month and use a loaner phone (usually the same brand if they have one in stock) and not have to pay a huge deductible.

I haven't had to deal with exchanging my phone yet though so take what I have to say with a grain of salt, but it boggles my mind that people think they should just be able to walk in and get a new phone with any kind of less than $10 a month insurance.
hawt is offline  
Last edited by hawt; July 3rd, 2010 at 12:55 PM.
Reply With Quote
Old July 3rd, 2010, 12:53 PM   #15 (permalink)
Member
 
Join Date: Jun 2010
Posts: 380
 
Device(s):
Carrier: Not Provided

Thanks: 57
Thanked 78 Times in 47 Posts
Default

Quote:
Originally Posted by hawt View Post
Best Buy's big selling point is that you never get a refurbished phone. You get your old phone fixed, or they give you a new one. Your best bet is to just dunk that shit in water and say you dropped it in a toilet or something.

They still have to send it off, but you should get a new phone out of it and at least you get a loaner phone to use while you wait.

I was going to get Sprint's insurance but they told me the deductible on the Evo was $150. I've never lost or had a phone stolen, so I'd rather pay the extra $3 a month and use a loaner phone (usually the same brand if they have one in stock) and not have to pay a huge deductible.

I haven't had to deal with exchanging my phone yet though so take what I have to say with a grain of salt.
I was talking about Sprint's insurance not Best Buy's. I don't deal with BB. Also, the last I knew, the max deductable through Sprint TEP is $100 not $150. So either I am wrong or BB lied to you. I would go with the latter.
laredo7mm is offline  
Reply With Quote
Old July 3rd, 2010, 12:56 PM   #16 (permalink)
Member
 
Join Date: Jun 2010
Posts: 380
 
Device(s):
Carrier: Not Provided

Thanks: 57
Thanked 78 Times in 47 Posts
Default

Quote:
Originally Posted by hawt View Post
...but it boggles my mind that people think they should just be able to walk in and get a new phone with any kind of less than $10 a month insurance.
On your edit....you don't walk in and get a new phone with Sprint's insurance. It is handled by a second party called Asurion. They send you a replacement phone, you send the broken one back. Unelss it is lost or stolen, then they just send you a replacement. As opposed to BB, which does not cover loss or theft.
laredo7mm is offline  
Reply With Quote
Old July 3rd, 2010, 01:00 PM   #17 (permalink)
 
Join Date: Jun 2010
Posts: 137
 
Device(s):
Carrier: Not Provided

Thanks: 2
Thanked 36 Times in 11 Posts
Default

Quote:
Originally Posted by mrvirginia View Post
i would've ran over it a few times and just told them it fell out of your car and multiple cars ran over it. bet they couldn't fix it then.

i got the bb insurance so i could walk out with a new phone should anything drastic happen to my current one, not so they could try to repair the damages.

Yup, Thats the way to do it. So they can't repair it and have to give you a new one.
FunDroid is offline  
Reply With Quote
Old July 3rd, 2010, 01:01 PM   #18 (permalink)
Member
 
Join Date: Jun 2010
Posts: 380
 
Device(s):
Carrier: Not Provided

Thanks: 57
Thanked 78 Times in 47 Posts
Default

Quote:
Originally Posted by FunDroid View Post
Yup, Thats the way to do it...
Yup, that is the way to commit insurance fraud. But to each their own.
laredo7mm is offline  
Reply With Quote
Old July 3rd, 2010, 01:29 PM   #19 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2010
Posts: 9
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 5 Times in 1 Post
Default

Quote:
Originally Posted by Crescendo View Post
Honestly, that shouldnt have went down like that. I work at Best Buy as a Mobile Sales Lead. There are different factors that come into play with a situation such as your own:

In your case( from what I understand), you are within your 30 return/exchange policy in which case if you have the GSBTP (Geek Squad Black Tie Protection Plan) we actually exchange that phone right there in the store (if there are some in stock, if not you can go to any Best Buy). The only time they should've sent your phone off was if you were outside of the 30 day policy.

Sense they have shipped your phone off, you wont receive the same Evo, but it will be a new one. So its not like they are really repairing the screen, but rather just sending you a new phone.

The protection plan does has its pros and cons just like anything else out there. But it does hold value and I've experienced many customer satisfactions (as well as disappointments) from it. But I, as a Best Buy Mobile employee, apologize for your negative experience. And do wish you luck with your phone!
well good to know.. we'll see.. Ill update on how it came back.. checked on it today..1 week.. and they said they are waiting on parts. the guy told me. that it usually takes 3 weeks to repair it, and if they are having issues getting the parts, they will just give me a new one.. but I should hear something at the end of week 2.. so here we go.. ill wait. I guess
twojk is offline  
Reply With Quote
Old July 3rd, 2010, 01:39 PM   #20 (permalink)
Member
 
Join Date: Jun 2010
Posts: 424
 
Device(s):
Carrier: Not Provided

Thanks: 5
Thanked 38 Times in 33 Posts
Default

Quote:
Originally Posted by jerzeywill View Post
I never get best buy insurance as I heard horror stories about them. I got insurance from Sprint. Before Evo had iPhone 3GS never dropped it so had no issues. But moral of the story Sprint insurance is cheaper and more reliable plus covers if the device is lost or stolen.
This probably off subject but does any one know about wirefly insurance. My friend told me hers is 60 a year and they advance replace. Not bad but they dont cover lost of theft.
aznmode is online now  
Reply With Quote
sponsored links
Old July 3rd, 2010, 01:41 PM   #21 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2010
Posts: 9
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 5 Times in 1 Post
Default

well kinda fuming now, that im told i shouldve gotten a new one..right then and there..
twojk is offline  
Reply With Quote
Old July 3rd, 2010, 02:04 PM   #22 (permalink)
Junior Member
 
Join Date: Jul 2010
Posts: 29
 
Device(s):
Carrier: Not Provided

Thanks: 11
Thanked 28 Times in 19 Posts
Default

I know that there are countless threads out there that compare the different insurance plans and what each one has to offer, but just for clarification purposes I'm comparing the Sprint and Best Buy insurance plans here:

Best Buy: (taken from GSBTP fact sheet.)
  • $9.99+tax ($10.86) a month. Cancel at anytime, added within 30-days of purchase. Payment deducted from registered debit or credit card.
  • No Deductible.
  • Unlimited amount of claims.
  • Covers accidental damage as well as water damage.
  • Doesn't cover loss or theft.
  • Complimentary charger and battery replacement.
  • Doesn't issue refurbished phones.
  • Will provide loaner phone. (Deposit of $150 required, refunded upon return of phone)
  • Turn around time ~average 4-11 business days
Sprint: (Taken directly from here sprints website)
  • $7 a month for total equipment protection. (ERP $4+ ESRP $3) Billed to your Sprint Account.
  • Deductible of up to $100 (although I've recently heard this has increased)
  • Up to 3 claims per year.
  • Covers accidental as well as water damage AND Theft/Loss.
  • Chance of receiving a refurbished phone.
  • Loaner phones available at some locations at no cost to you.
  • Turn around time ~average of 1-2 days.
In short, there are aspects of both that may interest you depending upon what you are looking for in an insurance plan. Also, although all of this is official, I've seen and experienced, at both locations, variances on these plans. Depending on whether you know someone that works there, or manager's discretion, you may be able to have your phone replaced right there in the store, or have expedited turn around times. I am in no way promoting or advertising either plan as being better than the other (though I do work for Best Buy).

I have seen some people have absolutely horrible experiences with our plans, in which I do feel at fault sometimes because of extended wait times for phones to get back from the repair center. But at the same time the total opposite. Same with the Sprint insurance. My suggestion is to not go by what others say, because you might have a totally different experience than them. Choose what plan looks good to you and that meets your needs.
Crescendo is offline  
Reply With Quote
The Following 2 Users Say Thank You to Crescendo For This Useful Post:
TambourineMan (July 5th, 2010), twojk (July 3rd, 2010)
Old July 3rd, 2010, 02:31 PM   #23 (permalink)
Premium Member
 
Join Date: Jun 2010
Location: Phoenix
Gender: Male
Posts: 2,233
 
Device(s): EVO LTE & EVO 4G & Nexus S 4G
Carrier: Sprint

Thanks: 1,961
Thanked 881 Times in 524 Posts
Default

I prefer Sprint's insurance. Here is why: Last summer I was pushed into the pool. I contacted Sprint that day and explained the situation. They gave me the insurance claim web site to go to , so I did. I went the the website, filled out the form and submitted. The deductable was $100 dollars... charged to my bank card. There was a new (maybe referb) phone overnighted to me for free and on my door step the next day. It included a pre-paid envelope for my old, water damaged phone. Dropped that in the mail box a few days later. It was easy and fast, no questions asked. I could not have been more happy with Sprint's Ins.

EDIT: I like the fact that Sprints INS covers anything and everything for $7.
BenChase7 is offline  
Reply With Quote
The Following 2 Users Say Thank You to BenChase7 For This Useful Post:
centauress (July 18th, 2010), hyabusha (July 17th, 2010)
Old July 3rd, 2010, 02:35 PM   #24 (permalink)
Cleverness is not wisdom
 
SolApathy's Avatar
 
Join Date: Jun 2010
Location: Ohio
Gender: Male
Posts: 1,359
 
Device(s): EVO LTE | HTC M7 | HTC M8- ViperROM |
Carrier: Sprint-Rooted

Thanks: 408
Thanked 835 Times in 459 Posts
Default

Well here is my BB replacement experience- had to get mine replaced for the screen separation a few weeks ago. I called the store to verify they had some in new ones in stock and then told them I had a screen separation issue & the actual middle of the screen was not responding to any touch input.

They told me (I was still within 15 days) that hey would need to send it in for repairs and it could take up to 3 weeks. I was very clear I just bought it. I asked them how they could force me to wait, when if it was an issue with a TV or other electronic device within the initial 30 days, it would simply be exchanged...

I ended up going up there and talking with the store manager (who seemed to be the only one capable of understanding my logic) and he got it replaced on the spot.
SolApathy is online now  
Reply With Quote
Old July 3rd, 2010, 02:53 PM   #25 (permalink)
Member
 
Join Date: Jun 2010
Posts: 100
 
Device(s): HTC EVO
Carrier: Not Provided

Thanks: 11
Thanked 30 Times in 10 Posts
Default

speaking of dropping phones...

the other night i got pulled over and the cop asked me to step out of the car, well i forgot i had the phone sitting on my lap and i stood up. the phone flew hit the ground and slid a little. my heart dropped.

i went to pick it up and the cop yelled DONT MOVE. i guess he thought i was trying to pull a quick one. the cop then picked it up himself and said "nice phone i dropped mine the first day i had it and cracked the screen your lucky"

he gave me the phone and for some reason searched me. in the end i did not get a ticket and my phone only has a little scratch/dent on the side. i also thought it was neat that the cop had the same phone.

cant wait till my case comes in the mail, thats what i get for ordering one for 4 dollars from china
BananaBoatBob is offline  
Reply With Quote
The Following User Says Thank You to BananaBoatBob For This Useful Post:
Complex757 (July 5th, 2010)
Old July 3rd, 2010, 02:53 PM   #26 (permalink)
Member
 
Join Date: Jun 2010
Posts: 208
 
Device(s):
Carrier: Not Provided

Thanks: 3
Thanked 11 Times in 10 Posts
Default

Quote:
Originally Posted by laredo7mm View Post
I was talking about Sprint's insurance not Best Buy's. I don't deal with BB. Also, the last I knew, the max deductable through Sprint TEP is $100 not $150. So either I am wrong or BB lied to you. I would go with the latter.
Hey, the asurion deductible is no longer 100 bucks, for sprint customers and tmobile customers asurion which is the insurance provider has Increased the deductible on the more expensive smartphones. I believe its 150 for sprint and 130 on tmobile. I remember many many years ago the deductible was 25, the 50 , then 80 , then 100, now it's over a hundred.
HtcEvoLemon is offline  
Reply With Quote
Old July 3rd, 2010, 02:55 PM   #27 (permalink)
Member
 
Join Date: Jun 2010
Posts: 100
 
Device(s): HTC EVO
Carrier: Not Provided

Thanks: 11
Thanked 30 Times in 10 Posts
Default

Quote:
Originally Posted by HtcEvoLemon View Post
Hey, the asurion deductible is no longer 100 bucks, for sprint customers and tmobile customers asurion which is the insurance provider has Increased the deductible on the more expensive smartphones. I believe its 150 for sprint and 130 on tmobile. I remember many many years ago the deductible was 25, the 50 , then 80 , then 100, now it's over a hundred.

it def. is a lot of money

when i was with tmobile my mytouch got destroyed and my deductible was 120 i was pretty sad because i didnt realize it would be that high. i never did end up getting another one
BananaBoatBob is offline  
Reply With Quote
Old July 3rd, 2010, 03:05 PM   #28 (permalink)
Junior Member
 
Join Date: Jul 2010
Posts: 29
 
Device(s):
Carrier: Not Provided

Thanks: 11
Thanked 28 Times in 19 Posts
Default

Quote:
Originally Posted by SolApathy View Post
Well here is my BB replacement experience- had to get mine replaced for the screen separation a few weeks ago. I called the store to verify they had some in new ones in stock and then told them I had a screen separation issue & the actual middle of the screen was not responding to any touch input.

They told me (I was still within 15 days) that hey would need to send it in for repairs and it could take up to 3 weeks. I was very clear I just bought it. I asked them how they could force me to wait, when if it was an issue with a TV or other electronic device within the initial 30 days, it would simply be exchanged...

I ended up going up there and talking with the store manager (who seemed to be the only one capable of understanding my logic) and he got it replaced on the spot.
This is what a prime example of why people have negative experiences. At best buy, in particular, most of the confusion stems from employees not knowing or refusing to acknowledge certain aspects if the plan, especially within the first 30 days. Luckily, you were persistent enough to dig to the bottom and got results. If you had not done so, you would have been among the many who had to send there phones off instead of getting it replaced there in the store. You shouldn't have to go through flaming hoops to get the coverage you pay your hard earned money for every month. But unfortunately that's the way it is in some stores.
Crescendo is offline  
Reply With Quote
Old July 3rd, 2010, 03:09 PM   #29 (permalink)
Member
 
Join Date: May 2010
Location: Abilene, TX
Posts: 225
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 6 Times in 6 Posts
Default

^^ Per Sprint, which I just talked too yesterday, said it is still $100.
nizmoz is offline  
Reply With Quote
Old July 3rd, 2010, 03:10 PM   #30 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2010
Posts: 9
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 5 Times in 1 Post
Default

Quote:
Originally Posted by BananaBoatBob View Post
speaking of dropping phones...

the other night i got pulled over and the cop asked me to step out of the car, well i forgot i had the phone sitting on my lap and i stood up. the phone flew hit the ground and slid a little. my heart dropped.

i went to pick it up and the cop yelled DONT MOVE. i guess he thought i was trying to pull a quick one. the cop then picked it up himself and said "nice phone i dropped mine the first day i had it and cracked the screen your lucky"

he gave me the phone and for some reason searched me. in the end i did not get a ticket and my phone only has a little scratch/dent on the side. i also thought it was neat that the cop had the same phone.

cant wait till my case comes in the mail, thats what i get for ordering one for 4 dollars from china
hmm so what im understanding is.. im just unlucky.. lol
twojk is offline  
Reply With Quote
sponsored links
Old July 3rd, 2010, 03:16 PM   #31 (permalink)
Member
 
Join Date: Jun 2010
Posts: 346
 
Device(s):
Carrier: Not Provided

Thanks: 3
Thanked 74 Times in 42 Posts
Default

Quote:
Originally Posted by laredo7mm View Post
On your edit....you don't walk in and get a new phone with Sprint's insurance. It is handled by a second party called Asurion. They send you a replacement phone, you send the broken one back. Unelss it is lost or stolen, then they just send you a replacement. As opposed to BB, which does not cover loss or theft.
I never had to deal directly with Asurian with prior phones. I had Treos replaced twice, both times at Sprint corporate stores. First time they gave me a refurb. Second time they replaced my non-functioning Treo 700 with a brand new, in box 755.
meyerweb is offline  
Reply With Quote
Old July 5th, 2010, 02:28 AM   #32 (permalink)
Member
 
MsRandall's Avatar
 
Join Date: Apr 2010
Location: The "Bay Area", Cali
Posts: 251
 
Device(s): EVO "3 to the D"
Carrier: Not Provided

Thanks: 9
Thanked 70 Times in 31 Posts
Default

Still $100 even for smart phones. I just filed a claim last week for a Sprint Bold 9650....
MsRandall is offline  
Reply With Quote
Old July 5th, 2010, 06:48 AM   #33 (permalink)
Member
 
Complex757's Avatar
 
Join Date: Oct 2009
Posts: 367
 
Device(s): HTC Evo 4G LTE
Carrier: Not Provided

Thanks: 183
Thanked 100 Times in 69 Posts
Default

I had Best Buy insurance a couple of years ago. Most of my phones used to be through them, and also the insurance. However they changed their policy a few years ago, and they continue to keep tightening them up. I guess because so many people were getting over. That 3 week repair crap is BS.

Never had to use Best Buy, but I did use Asurion, which sent me out one crappy refurb that didn't even boot.

I have Sprint now, and since I'm paying $450 for cell phones, I want to be protected in case they're lost not just damaged.
__________________
HTC Hero -> HTC Evo 4G -> HTC Evo 3D -> HTC Evo LTE
Complex757 is offline  
Reply With Quote
Old July 5th, 2010, 06:49 AM   #34 (permalink)
Member
 
Complex757's Avatar
 
Join Date: Oct 2009
Posts: 367
 
Device(s): HTC Evo 4G LTE
Carrier: Not Provided

Thanks: 183
Thanked 100 Times in 69 Posts
Default

Quote:
Originally Posted by BananaBoatBob View Post
speaking of dropping phones...

the other night i got pulled over and the cop asked me to step out of the car, well i forgot i had the phone sitting on my lap and i stood up. the phone flew hit the ground and slid a little. my heart dropped.

i went to pick it up and the cop yelled DONT MOVE. i guess he thought i was trying to pull a quick one. the cop then picked it up himself and said "nice phone i dropped mine the first day i had it and cracked the screen your lucky"

he gave me the phone and for some reason searched me. in the end i did not get a ticket and my phone only has a little scratch/dent on the side. i also thought it was neat that the cop had the same phone.

cant wait till my case comes in the mail, thats what i get for ordering one for 4 dollars from china
This is a great story. The Evo might have gotten you out of a ticket.
Complex757 is offline  
Reply With Quote
Old July 5th, 2010, 07:48 AM   #35 (permalink)
Member
 
Join Date: May 2010
Posts: 356
 
Device(s): Google I/O EVO
Carrier: Not Provided

Thanks: 16
Thanked 135 Times in 61 Posts
Default

Quote:
Originally Posted by HtcEvoLemon View Post
Hey, the asurion deductible is no longer 100 bucks, for sprint customers and tmobile customers asurion which is the insurance provider has Increased the deductible on the more expensive smartphones. I believe its 150 for sprint and 130 on tmobile. I remember many many years ago the deductible was 25, the 50 , then 80 , then 100, now it's over a hundred.
please stop spreading lies. It is not $150. They increased it to $100 for smartphones last April
__________________
Quote:
Originally Posted by Joppie View Post
I could see where they were keeping about 40 EVOs out on the floor locked in drawers. I'm not afraid to say I got a chubby while standing there.
newone757 is offline  
Reply With Quote
Old July 5th, 2010, 08:50 AM   #36 (permalink)
Senior Member
 
sean76's Avatar
 
Join Date: May 2010
Location: NYC
Posts: 4,459
 
Device(s): one M8, nexus 5, iphone 5s
Carrier: Not Provided

Thanks: 110
Thanked 792 Times in 537 Posts
Default

If you raise hell you will most likely get a brand new phone. The problem is there is such short supply! So if the store doesn't have em, your going to most likely go on a waiting list. However, your within your 30 days, so I would imagine you have some different options like cancelling or just saying, I got this insurance to be able to walk out with a new one, not wait 3 weeks for a fix. Right to the Manager I would go! Keep us posted, I'm curious to see how they handle this. There is no way I would go 3 weeks without my phone for a cracked screen. Take it back and give me a new one, its what I'm paying $10 a month for.
sean76 is offline  
Reply With Quote
Old July 5th, 2010, 09:22 AM   #37 (permalink)
Member
 
Join Date: Jun 2010
Posts: 396
 
Device(s):
Carrier: Not Provided

Thanks: 2
Thanked 64 Times in 51 Posts
Default

It's a well known fact that Sprint's insurance is better than Best Buy's, if you can get over the deductible. Sorry you got burned, but that's how it is.
Vincent Law is offline  
Reply With Quote
Old July 16th, 2010, 11:34 PM   #38 (permalink)
Senior Member
 
scudder's Avatar
 
Join Date: May 2010
Location: State of Confusion (FL too)
Gender: Male
Posts: 1,272
 
Device(s): Rooted EVO ONE (M7; 2 of them; ViperONE ROMs); rooted EVO LTE (Viper4G ROM), rooted HTC EVO (Mik3.1
Carrier: Sprint

Thanks: 429
Thanked 363 Times in 218 Posts
Default

Quote:
Originally Posted by jerzeywill View Post
I never get best buy insurance as I heard horror stories about them. I got insurance from Sprint. Before Evo had iPhone 3GS never dropped it so had no issues. But moral of the story Sprint insurance is cheaper and more reliable plus covers if the device is lost or stolen.
Sprint insurance is NOT cheaper. It is cheaper per month but NOT total. Best Buy is $10/month, $120/year with NO deductible while Sprint's deductible ALONE is $125 plus the $7 or whatever PER MONTH.

What it comes down to is whether you think you'd be more apt to drop the sucker or lose it. I felt much much more likely to drop it than lose it or have it stolen. The phone just does NOT leave my hand or my pocket and I went with the Best Buy insurance.

Plus, with Best Buy you get a repair or a NEW PHONE...no refurb like Sprint.

Scott
scudder is offline  
Reply With Quote
Old July 16th, 2010, 11:41 PM   #39 (permalink)
Senior Member
 
scudder's Avatar
 
Join Date: May 2010
Location: State of Confusion (FL too)
Gender: Male
Posts: 1,272
 
Device(s): Rooted EVO ONE (M7; 2 of them; ViperONE ROMs); rooted EVO LTE (Viper4G ROM), rooted HTC EVO (Mik3.1
Carrier: Sprint

Thanks: 429
Thanked 363 Times in 218 Posts
Default

Quote:
Originally Posted by Crescendo View Post
Honestly, that shouldnt have went down like that. I work at Best Buy as a Mobile Sales Lead...

...

Sense they have shipped your phone off, you wont receive the same Evo, but it will be a new one. So its not like they are really repairing the screen, but rather just sending you a new phone.
I too am SHOCKED at the treatment and route you were taken through at Best Buy. I dropped my EVO too...naked (the PHONE, NOT me). Glass shattered (though not as bad as in the original posted picture above). I had the phone for about 5 weeks (got it day it came out on 6/4) and do have the Geek Squad Black Tie protection.

Anyway, had a GREAT experience with a couple local Best Buy stores I called to get information on "what exactly to do" with the phone. Took the phone in to the closest store. VARIOUS reps told me that with what happened with my phone, there is ZERO CHANCE I will get a repair and will get a phone back. Was also told that I will NOT be on a waiting list for a phone behind other potential buyers but that whatever repair assessment/new phone send out center has some "priority access" to get me a phone within a reasonable time. The store rep said "about a week" but I too am nervous about how long it might actually take.

It seems that the original poster's phone claim might have been handled in the WRONG fashion and sent to the WRONG facility...??? Because I did not have any of that non-sense when I handed in my phone a day or so ago.

Then again, I hope I didn't speak too soon...we'll see!!

Scott
scudder is offline  
Reply With Quote
Old July 16th, 2010, 11:43 PM   #40 (permalink)
Senior Member
 
scudder's Avatar
 
Join Date: May 2010
Location: State of Confusion (FL too)
Gender: Male
Posts: 1,272
 
Device(s): Rooted EVO ONE (M7; 2 of them; ViperONE ROMs); rooted EVO LTE (Viper4G ROM), rooted HTC EVO (Mik3.1
Carrier: Sprint

Thanks: 429
Thanked 363 Times in 218 Posts
Default

Quote:
Originally Posted by slschmidt76 View Post
I have Sprint's insuance for $7 a month. The deductible is $100. They cover EVERYTHING! No matter how long you have had the phone you will receive a new one....
Are you SUUUURE that you will ALWAYS "receive a new one"?? I do not believe that is the case....???

Scott
scudder is offline  
Reply With Quote
sponsored links
Old July 16th, 2010, 11:45 PM   #41 (permalink)
Senior Member
 
Join Date: Nov 2009
Location: New Orleans, LA
Gender: Male
Posts: 1,903
 
Device(s): HTC One M8, HTC One, Nexus 5, Nexus 10, Nexus 7.2, HP Touchpad, iPad Air
Carrier: Sprint, T-Mobile

Thanks: 410
Thanked 960 Times in 599 Posts
Default

Quote:
Originally Posted by scudder View Post
Sprint insurance is NOT cheaper. It is cheaper per month but NOT total. Best Buy is $10/month, $120/year with NO deductible while Sprint's deductible ALONE is $125 plus the $7 or whatever PER MONTH.

What it comes down to is whether you think you'd be more apt to drop the sucker or lose it. I felt much much more likely to drop it than lose it or have it stolen. The phone just does NOT leave my hand or my pocket and I went with the Best Buy insurance.

Plus, with Best Buy you get a repair or a NEW PHONE...no refurb like Sprint.

Scott
Depends on how you look at it... And the deductible is 100.00. For me Sprint's deductible is worth it simply because of the coverage of Lost, Stolen, or Wet. The only times I have ever used the insurance were because I was robbed and once because my girlfriend at the time decided my phone should go swimming. With Best Buy I would have had to buy a new phone at full cost. So for me that is a pretty big savings. But like I said it depends on how you look at it
sikclown is offline  
Reply With Quote
The Following User Says Thank You to sikclown For This Useful Post:
jameshayes12000 (July 17th, 2010)
Old July 16th, 2010, 11:45 PM   #42 (permalink)
Senior Member
 
scudder's Avatar
 
Join Date: May 2010
Location: State of Confusion (FL too)
Gender: Male
Posts: 1,272
 
Device(s): Rooted EVO ONE (M7; 2 of them; ViperONE ROMs); rooted EVO LTE (Viper4G ROM), rooted HTC EVO (Mik3.1
Carrier: Sprint

Thanks: 429
Thanked 363 Times in 218 Posts
Default

Quote:
Originally Posted by hawt View Post
They still have to send it off, but you should get a new phone out of it and at least you get a loaner phone to use while you wait.
Ahhh yes..the LOANER PHONE...forgot about that too and another reason I picked the Best Buy insurance!

Scott
scudder is offline  
Reply With Quote
Old July 16th, 2010, 11:52 PM   #43 (permalink)
Senior Member
 
scudder's Avatar
 
Join Date: May 2010
Location: State of Confusion (FL too)
Gender: Male
Posts: 1,272
 
Device(s): Rooted EVO ONE (M7; 2 of them; ViperONE ROMs); rooted EVO LTE (Viper4G ROM), rooted HTC EVO (Mik3.1
Carrier: Sprint

Thanks: 429
Thanked 363 Times in 218 Posts
Default

Quote:
Originally Posted by BenChase7 View Post
I prefer Sprint's insurance. Here is why: Last summer I was pushed into the pool. I contacted Sprint that day and explained the situation. They gave me the insurance claim web site to go to , so I did. I went the the website, filled out the form and submitted. The deductable was $100 dollars... charged to my bank card. There was a new (maybe referb) phone overnighted to me for free and on my door step the next day. It included a pre-paid envelope for my old, water damaged phone. Dropped that in the mail box a few days later. It was easy and fast, no questions asked. I could not have been more happy with Sprint's Ins.

EDIT: I like the fact that Sprints INS covers anything and everything for $7.
Why do people shrug off the deductible like it is NOTHING?? It ain't "$7 for anything and everything". It is $7 month **PLUS A NICE SIZE DEDUCTIBLE!!** At one month it is $107 (deductible plus monthly)....at 2 months, $114...and if you're at month 12 it is $184. Might even be MORE with the possibility that the EVO deductible is not $100 but perhaps $125 or $150.

And if you're in month 12 with Best Buy it is $120...vs. the $184 total for Sprint.

It is NICE to have a phone overnighted to you but ALSO nice with Best Buy to (1) have NO deductible; (2) have NO REFURB and (3) have a loaner phone INSTANTLY (which is faster than overnight).

Scott
scudder is offline  
Reply With Quote
Old July 16th, 2010, 11:54 PM   #44 (permalink)
Senior Member
 
scudder's Avatar
 
Join Date: May 2010
Location: State of Confusion (FL too)
Gender: Male
Posts: 1,272
 
Device(s): Rooted EVO ONE (M7; 2 of them; ViperONE ROMs); rooted EVO LTE (Viper4G ROM), rooted HTC EVO (Mik3.1
Carrier: Sprint

Thanks: 429
Thanked 363 Times in 218 Posts
Default

Quote:
Originally Posted by HtcEvoLemon View Post
Hey, the asurion deductible is no longer 100 bucks, for sprint customers and tmobile customers asurion which is the insurance provider has Increased the deductible on the more expensive smartphones. I believe its 150 for sprint and 130 on tmobile. I remember many many years ago the deductible was 25, the 50 , then 80 , then 100, now it's over a hundred.
I remember having the Asurion insurance with my P.O.S. Palm Centro and getting a letter telling me that the deductible for THAT was going up to $100. If the CENTRO as a "smartphone" is $100 the EVO has GOTTA be more, no???

Scott
scudder is offline  
Reply With Quote
Old July 16th, 2010, 11:55 PM   #45 (permalink)
J03
Senior Member
 
Join Date: Jun 2010
Location: Denver
Posts: 520
 
Device(s): Evo LTE, Evo 4G (RIP), Epic 4G
Carrier: Not Provided

Thanks: 11
Thanked 66 Times in 41 Posts
Default

You got a bad best buy employee that didn't know what she was doing. Most of the lower employees are like this. My gfs bro-in-law is a mobile manager and admitted that. What you need to do is find out when the manager of the mobile dept is in and go talk to them directly. I had a horrible black tie experience at best buy. 32 days and no phone. Geek squad employees were worthless. When i finally talked to a manager at geek squad he took care of everything. Got store credit for the phone and 2 days later had a new evo on launch day 18mo before I was eligible to upgrade from my palm pre.

Now of course i got the evo but when i went to get it and activate the manager wasn't there and the employees didn't even know he gave out vouchers. That's when the mobile manager stepped in, found it, and took care of everything. At the end of the day i walked out of there with a $35 evo 18 months before my upgrade. Needless to say, after swearing off black tie for good i signed up for it again on the evo.
J03 is offline  
Reply With Quote
Old July 16th, 2010, 11:55 PM   #46 (permalink)
Senior Member
 
scudder's Avatar
 
Join Date: May 2010
Location: State of Confusion (FL too)
Gender: Male
Posts: 1,272
 
Device(s): Rooted EVO ONE (M7; 2 of them; ViperONE ROMs); rooted EVO LTE (Viper4G ROM), rooted HTC EVO (Mik3.1
Carrier: Sprint

Thanks: 429
Thanked 363 Times in 218 Posts
Default

Quote:
Originally Posted by scudder View Post
I remember having the Asurion insurance with my P.O.S. Palm Centro and getting a letter telling me that the deductible for THAT was going up to $100. If the CENTRO as a "smartphone" is $100 the EVO has GOTTA be more, no???

Scott
BTW... As sooooon as I got that letter, I dropped that insurance!!

Scott
scudder is offline  
Reply With Quote
Old July 16th, 2010, 11:59 PM   #47 (permalink)
Senior Member
 
scudder's Avatar
 
Join Date: May 2010
Location: State of Confusion (FL too)
Gender: Male
Posts: 1,272
 
Device(s): Rooted EVO ONE (M7; 2 of them; ViperONE ROMs); rooted EVO LTE (Viper4G ROM), rooted HTC EVO (Mik3.1
Carrier: Sprint

Thanks: 429
Thanked 363 Times in 218 Posts
Default

Quote:
Originally Posted by sikclown View Post
The only times I have ever used the insurance were because I was robbed and once because my girlfriend at the time decided my phone should go swimming. With Best Buy I would have had to buy a new phone at full cost. So for me that is a pretty big savings. But like I said it depends on how you look at it
I thought Best Buy covered the "swim with phone option" no???
scudder is offline  
Reply With Quote
Old July 17th, 2010, 12:06 AM   #48 (permalink)
Senior Member
 
Join Date: Nov 2009
Location: New Orleans, LA
Gender: Male
Posts: 1,903
 
Device(s): HTC One M8, HTC One, Nexus 5, Nexus 10, Nexus 7.2, HP Touchpad, iPad Air
Carrier: Sprint, T-Mobile

Thanks: 410
Thanked 960 Times in 599 Posts
Default

Quote:
Originally Posted by scudder View Post
I thought Best Buy covered the "swim with phone option" no???
Not that I know of unless they have changed recently. To my knowledge they do not cover lost or stolen or water damage. And TEP deductible is still 100.00, I called. Now to answer your question about why people ignore the deductible.. It is not ignoring .. If I get my phone wet 11 months into my contract it gets replaced for 100.00 and then you add in the money I have already paid and it is 177.00 plus tax. How much does that situation cost you? Best Buy's insurance has it's merit for sure but I am more of a full coverage with deductible kind of guy based on things that have happened to my electronics. I live in New Orleans... Went through Katrina... Things get wet here.
sikclown is offline  
Reply With Quote
Old July 17th, 2010, 12:09 AM   #49 (permalink)
J03
Senior Member
 
Join Date: Jun 2010
Location: Denver
Posts: 520
 
Device(s): Evo LTE, Evo 4G (RIP), Epic 4G
Carrier: Not Provided

Thanks: 11
Thanked 66 Times in 41 Posts
Default

Quote:
Originally Posted by scudder View Post
I thought Best Buy covered the "swim with phone option" no???
Yes but they don't cover theft. Hence the word "robbed"
J03 is offline  
Reply With Quote
Old July 17th, 2010, 12:11 AM   #50 (permalink)
J03
Senior Member
 
Join Date: Jun 2010
Location: Denver
Posts: 520
 
Device(s): Evo LTE, Evo 4G (RIP), Epic 4G
Carrier: Not Provided

Thanks: 11
Thanked 66 Times in 41 Posts
Default

Quote:
Originally Posted by sikclown View Post
Not that I know of unless they have changed recently. To my knowledge they do not cover lost or stolen or water damage. And TEP deductible is still 100.00, I called. Now to answer your question about why people ignore the deductible.. It is not ignoring .. If I get my phone wet 11 months into my contract it gets replaced for 100.00 and then you add in the money I have already paid and it is 177.00 plus tax. How much does that situation cost you? Best Buy's insurance has it's merit for sure but I am more of a full coverage with deductible kind of guy based on things that have happened to my electronics. I live in New Orleans... Went through Katrina... Things get wet here.
Lost or stolen no. Water yes. Bestbuy wouldnt sell any insurance if they didnt cover water damage.
J03 is offline  
Reply With Quote
Reply

HTC EVO 4G
Current Rating:
Rate this Phone:

When Sprint announced their first ever 4G handset at CTIA in March 2010, they dropped a bombshell on the mobile world. The HTC Evo 4G is a device that introduces a lot of firsts when compared to other North American handsets. This is the first Andr... Read More

Tags
best buy, evo, geek sqaud, insurance, screen repair, screen shattered, tep


Go Back   Android Forums > Android Phones > HTC EVO 4G
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 10:37 PM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.