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Old July 18th, 2010, 08:55 PM   #1 (permalink)
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Thumbs down Is anyone else STILL waiting for their Evo from Sprint???

I put my name on a waiting list for an Evo 4g on June 29th at my local Sprint store, and here we are almost 3 weeks later with no end to my wait in sight...

They told me it would take 1-2 weeks at the store and that they'd call me when another shipment came in. Two weeks go by... nothing. I finally called this past Friday (July 16) and asked about how much longer it would take, and they replied, "probably another a few weeks." I asked how long until they expect a new shipment in, and they replied that they have no indication when more will be in...

I've searched Google, these forums, and others to see what its like for other people trying to get an Evo and I can find NOTHING on either other people experiencing the same outrageous waiting experience (other than generic articles talking about the Sprint website being 'out of stock'), or any articles talking about when the Sprint stores will get a new wave of Evo phones...

Am I the only one on the planet being tortured....????:mad :

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Old July 18th, 2010, 08:57 PM   #2 (permalink)
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I posted a link to walmarts section for the evo today and it showed no signs of being sold out, said ready to ship and everything so if i were you i would head over there, im not sure if its still in stock now but its better then nothing.
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Old July 18th, 2010, 08:58 PM   #3 (permalink)
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Where do you live???
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Old July 18th, 2010, 09:10 PM   #4 (permalink)
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I live in Fayetteville Arkansas (not a small area, population ~500,000). I checked the walmart site and the status for my area says "backordered". I called and talked to their mobile department, and they said they same thing the Sprint store said: "We have more ordered, but do not know when another shipment will come in."
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Old July 18th, 2010, 09:20 PM   #5 (permalink)
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the only way to ask when new ones are coming in is to get an idea of when the store itself usually gets shipments from anyone such as UPS or Fedex thats your best luck.
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Old July 18th, 2010, 09:30 PM   #6 (permalink)
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I dug in a little more to the Walmart option, apparently the first person I talked to when I called was confused... the Evo's aren't sold in any Walmart stores at all, nor do they sell any other Sprint phones. All Sprint phones you see on the website can only be purchased online through the website.

To be honest, I'm not even sure buying the phone anywhere other than through my local Sprint store will work for me because I'm canceling my AT&T contract and switching to Sprint, need to keep my same phone number, etc. which I'm not sure I'd be able to do all at once other than directly though Sprint.

I just cannot believe the wait has turned into what it has. From what it sounds like, I literally may end up waiting a MONTH OR LONGER to be able to get an Evo. I definitely thought Sprint would be bending over backwards to steal me away from AT&T (i have an iphone and told them I'd be switching from AT&T), but apparently they don't care nearly as much I had hoped, as they appear to be in no hurry to get me switched over to their network...
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Old July 18th, 2010, 09:34 PM   #7 (permalink)
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Weird, I was just at my local Sprint store to check out the phone and get on the waiting list. They said that they had recently run out of stock, and that I was first on their waiting list now. They also said they would probably have more in this week - as early as tomorrow. I'm near Philadelphia.
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Old July 18th, 2010, 09:38 PM   #8 (permalink)
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I dug in a little more to the Walmart option, apparently the first person I talked to when I called was confused... the Evo's aren't sold in any Walmart stores at all, nor do they sell any other Sprint phones. All Sprint phones you see on the website can only be purchased online through the website.

To be honest, I'm not even sure buying the phone anywhere other than through my local Sprint store will work for me because I'm canceling my AT&T contract and switching to Sprint, need to keep my same phone number, etc. which I'm not sure I'd be able to do all at once other than directly though Sprint.

I just cannot believe the wait has turned into what it has. From what it sounds like, I literally may end up waiting a MONTH OR LONGER to be able to get an Evo. I definitely thought Sprint would be bending over backwards to steal me away from AT&T (i have an iphone and told them I'd be switching from AT&T), but apparently they don't care nearly as much I had hoped, as they appear to be in no hurry to get me switched over to their network...
if you were to order online via walmart, you would most likely have to activate it when it comes in and thats when you can take care of the number transferring of your ATT number and your setup.
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Old July 18th, 2010, 09:45 PM   #9 (permalink)
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Angry

I am, I'm still waiting for my replacement phone. And I have a great story too. Got my 1st EVO on launch day and had the light leakage problem. So I went to exchange my phone. I told the local Sprint store (The worst Sprint store in USA btw) where I bought it in the first place to put my name on the list.

A week went by I call them up and they say I'm at the top 20. So I waited another week and called again on 7/1. To my disbelieve the sales told me they already called me and I didn't pick up so my name was taken off the list. Which was a total lie because my phone was working fine and I didn't even get a voice mail from them. And was told that they can only put my name back to the top 30. I was outraged. I was so pissed and filed a complaint through corporate and corporate didn't do any follow up as they promised.

Since my 30 days was coming up, I had no choice but to return it on 7/2 and I also checked their waiting list again on that day. I was on the top 10 and they say it's going to be another week. So I waited another week and then called back to check where I was on the list.

I'm pretty sure I was deliberately put on hold for more than 20 minutes without an answer and had to hang up the three times I called. Three different person would first answer my call and tell me they can't check where I am on the list (which they can, but they are too lazy to get the manager's permission to check). After me informing they checked it for me before, they all said ok have me a sec and put me on hold without answering again for more than 20 minutes. I don't understand what kind of business they are running there.

After that insulting incident, I decided to never go to that store again. So I called up some other stores around and got on their waiting lists. and it's been over half a month and still no phone. I'll start calling again tomorrow to see what I can do. Who would know that getting a good phone would be this hard.

Long story short, I still have no EVO because of that evil Sprint store.
Sorry for the long post...
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Old July 18th, 2010, 10:00 PM   #10 (permalink)
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Old July 18th, 2010, 10:09 PM   #11 (permalink)
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if you were to order online via walmart, you would most likely have to activate it when it comes in and thats when you can take care of the number transferring of your ATT number and your setup.

The problem is with the wait I've had with Sprint so far, I seriously doubt after spending 3 weeks on their direct waiting list that I would somehow get one faster through Walmart by ordering today and starting over on a new waiting list with them. Plus the Walmart option requires me to fully order the Evo (put in my credit card info, shipping info, the whole 9), so if the phone did finally come in through Sprint before it does through Walmart, I've already paid Walmart and have to wait it out now until they finally get them in on walmart.com .....

What an absolute nightmare... I'm just so impressed with Android and the Evo itself and can't wait to get off my iPhone/Apple OS, but if this experience and...

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After that insulting incident, I decided to never go to that store again. So I called up some other stores around and got on their waiting lists. and it's been over half a month and still no phone.
are any indications of what I can expect while being with Sprint... maybe this whole switching networks idea isn't so smart...
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Old July 18th, 2010, 10:36 PM   #12 (permalink)
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Its crazy how people are having such a hard time finding the Evo. I decided Thursday of last week I wanted to get the Evo and get off ATT and the iPhone. My husband and I called all the Sprint stores and Best Buys in the area and the closet one was a BB 40-50 miles north. So we asked if they could hold it and we would purchase out the next night. The guy said no problem. Went the next night and bought the phone.

I think you may have to make a couple calls to a couple different retailers but I'm sure you can find it.
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Old July 18th, 2010, 10:44 PM   #13 (permalink)
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walked into a sprint store here in charlotte because my phone would not turn on, and they swapped it out right then. walked out with a new evo
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Old July 18th, 2010, 10:49 PM   #14 (permalink)
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walked into a sprint store here in charlotte because my phone would not turn on, and they swapped it out right then. walked out with a new evo
Reading these quotes just make me want to vomit... Apparently I just have the worst luck in the world....
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Old July 18th, 2010, 11:11 PM   #15 (permalink)
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I would just order one online, where ever you can get it ... then you can always go into a sprint store once you have it and port your number. then cancel your att account. shouldn't be too hard.
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Old July 18th, 2010, 11:19 PM   #16 (permalink)
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Yeah if you waiting for the long sounds weird and just order it online and go to the alto.t store to change your phone number i order mine on June 4th and got it by the 14th on amazon didn't take more then 5-8 minutes to activate it
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Old July 18th, 2010, 11:49 PM   #17 (permalink)
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Am I the only one on the planet being tortured....????:mad :
Nope. In fact, I'm still mad because almost 3 weeks ago I checked the Sprint website and saw that they were back in stock, but I decided not to order because I was going out of town during the delivery period and did not want the phone sitting on the front porch for a day or two.

Within one or two days of them being in stock, they were sold out again and now 3 weeks later they still have not come back in stock. I'm so mad that I had to leave town because I probably would have one right now otherwise.

I actually haven't even checked with Sprint Stores or Best Buy, but this week I might start looking at other options. Waiting for the website is excruciating.

But I'm curious, if I buy in the store, can I choose not to have them open the box or activate the phone or in any way handle the phone? I'd rather do it all myself but I'm not sure what they need to do at the point of purchase. (Plus the last phone we got for my mom, they "activated" it in store only for us to realize later it still wasn't activated yet, so I had to call in and do it myself anyway.)
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Old July 18th, 2010, 11:51 PM   #18 (permalink)
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I called them Wednesday evening around 8pm. Phone was ordered and shipped to store in SF, and I picked it up yesterday This phone ROCKS!
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Old July 19th, 2010, 01:13 AM   #19 (permalink)
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I went to the sprint store to transfer another person to my family plan and asked how many people were in their wait line to get an evo. They said 80!! omg, for a single store.
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Old July 19th, 2010, 08:17 AM   #20 (permalink)
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Default Still waiting

i have been waiting since a week BEFORE launch! my store only had a couple evos on launch day and i had to work that day and couldnt get one. my rep said she has no idea when she can get me one. i live in youngstown, ohio.
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Old July 19th, 2010, 08:18 AM   #21 (permalink)
 
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Hmmm, I called CS about 2 weeks ago to get a replacement, as the store was on a waiting list. They sent me one, I received it in about 3 days. unfortunately, that phone was worse than the one I have now, so I called back, and ordered another one. They sent that one out, and I got it last Friday. These were both brand new retail units. So apparantly CS has a lot to go around.
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Old July 19th, 2010, 08:42 AM   #22 (permalink)
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I called the Sprint Corporate store around the corner this past Saturday. They have virtually been out since launch. I said I was an AT&T iphone guy wanting to switch to Sprint for an Evo. I asked if they had one available. He studdered a bit and then said, "wait, let me check." He then came back on and said check back this week. He truly sounded like they had some but were promised to others but was almost willing to give one up since I'm switching carriers. I'm going to call back again today.

I check Sprint.com about four times a day hoping to catch a window of opportunity.
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Old July 20th, 2010, 06:11 PM   #23 (permalink)
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I called the Sprint Corporate store around the corner this past Saturday. They have virtually been out since launch. I said I was an AT&T iphone guy wanting to switch to Sprint for an Evo. I asked if they had one available. He studdered a bit and then said, "wait, let me check." He then came back on and said check back this week. He truly sounded like they had some but were promised to others but was almost willing to give one up since I'm switching carriers. I'm going to call back again today.

I check Sprint.com about four times a day hoping to catch a window of opportunity.
any luck? called my rep again today. she said that there was nothing on the horizon till august. ugh. i feel like she is trying but even she seems uncertain and the date is pushed back again. i really wish that sprint/ htc would get it together. my blackberry pearl 8100 is literally falling apart. even lost the battery cover now.
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Old July 20th, 2010, 07:09 PM   #24 (permalink)
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You know this is why Apple are genius. One thing for sure is that if you order an iPhone directly through Apple.com or an Apple Store they treat you like a king. At all these other retail joints, you're just another shmoe.
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Old July 20th, 2010, 07:10 PM   #25 (permalink)
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I called the Sprint Corporate store around the corner this past Saturday. They have virtually been out since launch. I said I was an AT&T iphone guy wanting to switch to Sprint for an Evo. I asked if they had one available. He studdered a bit and then said, "wait, let me check." He then came back on and said check back this week. He truly sounded like they had some but were promised to others but was almost willing to give one up since I'm switching carriers. I'm going to call back again today.

I check Sprint.com about four times a day hoping to catch a window of opportunity.
Why not just upgrade to an iPhone 4?
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Old July 20th, 2010, 07:15 PM   #26 (permalink)
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You know this is why Apple are genius. One thing for sure is that if you order an iPhone directly through Apple.com or an Apple Store they treat you like a king. At all these other retail joints, you're just another shmoe.
You are kidding, right? We are talking about the same Apple that had their pre-order system crash, then start canceling random orders that DID go through? The same company that wont accept cash for anything in store, and they might throw the store into lock down if you ask the wrong question.
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Old July 20th, 2010, 07:19 PM   #27 (permalink)
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You are kidding, right? We are talking about the same Apple that had their pre-order system crash, then start canceling random orders that DID go through? The same company that wont accept cash for anything in store, and they might throw the store into lock down if you ask the wrong question.
I grant you those issues, but why would anyone pay cash in the store? Who doesn't have a credit card AND can afford to pay for these expensive devices?
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Old July 20th, 2010, 07:45 PM   #28 (permalink)
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I grant you those issues, but why would anyone pay cash in the store? Who doesn't have a credit card AND can afford to pay for these expensive devices?
how about a person who doesnt like having debt, and pay a xtra interest fee on top of what your paying. im sorry but i believe in always paying cash for everything, and if you cant pay for it all then and theere then and you have to wait will it kill you?
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Old July 20th, 2010, 07:52 PM   #29 (permalink)
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You know this is why Apple are genius. One thing for sure is that if you order an iPhone directly through Apple.com or an Apple Store they treat you like a king. At all these other retail joints, you're just another shmoe.
Apple stores only treat you like a king when you walk in to spend money. When you need service you are a turd. I bought 3 iMacs and a Macbook Pro, 4 iPhones, and 4 iPods this last year. Each time I walked in, made my purchase and was out the door in 15 minutes. I also bought a Time Capsule about 6 months ago. It died a while back (still under warranty) so I walked into the store with it. They would not speak to me with out an appointment. Next available appointment was in 3 days. I make my appointment and go in before the prescribed time of 11:30 AM. At 1:15 PM did they finally get to me just to say I would have to send it in. They would not give me a replacement off the shelf saying they didn't have any in stock. I point to the stack of them on the shelf and ask whats wrong with those. They said they couldn't give me a new one. I had to get a refurbished one. They said it would be in store in 2 days. I ask for a manager but they never show up after being paged.

Two weeks later I call the as I did every day for a week. I get put on hold for over an hour. Someone then picks up the phone and then hangs it up. I call back and get in the car and go to the store. Still on hold. Walk in and ask for the store manager. They page them and they never show up after a half hour wait. Finally the door guy goes in the back and finds my router which had been there for over a week according to the paperwork. Evidently when I would call to see if it was in they wouldn't even go check and just tell me it wasn't there. I spent over 10K in that store in the last year and then needed a simple service. Yup, they treat you like a king.
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Old July 20th, 2010, 07:57 PM   #30 (permalink)
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I grant you those issues, but why would anyone pay cash in the store? Who doesn't have a credit card AND can afford to pay for these expensive devices?
I spent right at 10K in the Apple Store this last year and didn't use a credit card once. Why rack up debt when you have the cash for it?
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Old July 20th, 2010, 08:37 PM   #31 (permalink)
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I spent right at 10K in the Apple Store this last year and didn't use a credit card once. Why rack up debt when you have the cash for it?
Setting aside the Apple-centric nature of this conversation, why not just use a credit card anyway and pay it off immediately? It seems much more convenient than carrying around cash, plus you have the advantage of using the credit card company as a resource if there are problems with a purchase.

Seems like as long as you have the cash, you might as well use a CC initially and then just pay it when you get your statement.
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Old July 20th, 2010, 08:56 PM   #32 (permalink)
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Default NEXT BIG THANG...warning windows 7 mobile is on the horizon

I travel all over the U.S. and I haven't found any stores with Evo stock. Bestbuy just dropped their webpage availability of the white model and can't deliver the black one either. I don't think that Sprint or HTC has any plans to resupply the stores for people wanting one and now they are on to the next big thing in phones.

Maybe they will take a clue from Apple and take reservations so they can get an idea of how many people will want to buy the next new model.

By the way, I was one of the people that got the surprise brick upgrade and there hasn't been a replacement or an apology to date. I went backwards to my Palm Pre but at least it works and is in my hand instead of a promise.

I wonder if HTC is going to reman all the bricked returns and provide them to the "wanters" in a few weeks.
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Old July 20th, 2010, 09:13 PM   #33 (permalink)
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Why not just upgrade to an iPhone 4?
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I stopped by the same store I called on Saturday. I gave them the same information I was leaving AT&T and iphone for Evo, if they had one. The sales guy went over to the manager. They talked for awhile. The manager went to the back, came back out and nodded to the sales guy. The (supposed) last one from a Friday shipment was on hold for someone that didn't pick it up over the weekend. It's now mine.

BTW, I had to call AT&T to get my account number so Sprint could port over the number. The AT&T rep really pushed hard to try and keep me with AT&T.
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Old July 20th, 2010, 09:14 PM   #34 (permalink)
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I'm still waiting on my phone as well, but I have been going through online website as well, after about two weeks waiting for it at Wirefly, I tried going another route, as I seen it online and in stock through Walmart's online site (through letstalk.com), anyways I complete the order just to find out it was backordered. Either they fibbed on actually having it in stock, or I happen to be one of the first ones that are now on the new waiting list. At any rate, I'll probably just have to tough it out with these people, as I don't want to keep signing up at new places, and then have to go through credit checks, etc.. Don't want to ruin my credit just trying to get a freakin phone :\

One thing is for certain though, I dare Sprint to try to charge me an activation fee, I'll kindly remind them it took them this long just to GET the phone, the least they can do is waive the fee.
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Old July 21st, 2010, 06:51 PM   #35 (permalink)
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I didn't bother with any of my local Sprint stores. I knew they wouldn't get them any faster than the online Sprint store. Plus with long waiting lists, I could wait months. So I diligently went to the online Sprint store several times a day until it was available. Took me about 2 weeks of going to the site for it to become available, but it was worth the wait. Plus I had it in less than 24 hours once I ordered it.

My advise, keep looking online. You will probably have better luck getting there. Plus the activation is free.

Good luck! Its so worth the wait!!
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Old July 21st, 2010, 06:57 PM   #36 (permalink)
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I didn't bother with any of my local Sprint stores. I knew they wouldn't get them any faster than the online Sprint store. Plus with long waiting lists, I could wait months. So I diligently went to the online Sprint store several times a day until it was available. Took me about 2 weeks of going to the site for it to become available, but it was worth the wait. Plus I had it in less than 24 hours once I ordered it.

My advise, keep looking online. You will probably have better luck getting there. Plus the activation is free.

Good luck! Its so worth the wait!!
I keep looking online at sprint and nothing.
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Old July 21st, 2010, 07:13 PM   #37 (permalink)
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I spent right at 10K in the Apple Store this last year and didn't use a credit card once. Why rack up debt when you have the cash for it?
Because most of us use credit cards and pay them in full every month so we get freebies like laptops and plane tickets.

You guys do realize that there is a huge game currently being played by sprint stores. I've been told by a few employees that they are secretly holding back Evo's for new sprint customer sign-ups. I was in just the other day talking to the rep who sold me mine on launch morning and I asked him if he had any in stock and he whispered to me out of the side of his mouth that he did as long as someone wasn't currently a sprint customer. The reason he was whispering was because he just sent an existing sprint customer packing as I was walking in.
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Old July 21st, 2010, 07:21 PM   #38 (permalink)
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that happened to me as well, guy before me was a sprint customer and they put them on the waiting list, but they said they had 1 for me.

I am still waiting for my replacement EVO (light leakage), its been several weeks and my sprint stores say they havent gotten any in this month.
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Old July 21st, 2010, 07:23 PM   #39 (permalink)
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that happened to me as well, guy before me was a sprint customer and they put them on the waiting list, but they said they had 1 for me.

I am still waiting for my replacement EVO (light leakage), its been several weeks and my sprint stores say they havent gotten any in this month.
This blows if this is happening wide spread. BUT more new customers is what Sprint needs right now.
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Old July 21st, 2010, 07:40 PM   #40 (permalink)
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The best thing to do is to call the closets best buy store and see if they have them in. Once they have them in they can hold one for you till the end of the day. That is what I did. Or call more than one store.
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Old July 21st, 2010, 08:00 PM   #41 (permalink)
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Because most of us use credit cards and pay them in full every month so we get freebies like laptops and plane tickets.

You guys do realize that there is a huge game currently being played by sprint stores. I've been told by a few employees that they are secretly holding back Evo's for new sprint customer sign-ups. I was in just the other day talking to the rep who sold me mine on launch morning and I asked him if he had any in stock and he whispered to me out of the side of his mouth that he did as long as someone wasn't currently a sprint customer. The reason he was whispering was because he just sent an existing sprint customer packing as I was walking in.
I can confirm this as well. I have been in a local store 3 times and was told they were out of stock. They then asked me who I have service with. When they thought they had a new customer they said a shipment just came in and they could give me one. If their service was better I would of jumped on it. I just switched to Verizon from ATT and so far have not been blown away but the service my dinc gets. I love the phone but I could love an evo just as much.
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Old July 21st, 2010, 08:19 PM   #42 (permalink)
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I put my name on the list at 2 Sprint stores. At one I'm like 160 something and at another I'm in the teens. I tried to call the local best buy but no one would answer the phone.

A guy at work just got his phone after waiting 3 weeks I think. Another guy just got the new android x and has issues already. The screen was doing weird things. It was shaky and then it would turn to white and black lines.
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Old July 21st, 2010, 08:33 PM   #43 (permalink)
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I went on best buys website and did a store search everyday until one showed some in their inventory. Called them and drove an hour to get it but it was the limited edition white, so it was worth it! Good Luck!!!!!
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Old July 21st, 2010, 09:37 PM   #44 (permalink)
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Try here: Employee Value Program - Home -. I preordered my (flawless) EVO from them back in early June. The only catch is that you have to work for an employer that offers a Sprint employee discount. Hope this helps!
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Old July 21st, 2010, 10:04 PM   #45 (permalink)
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I had it in my cart at Best Buy but the order did not go thru

Still waiting for Wirefly to ship
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Old July 21st, 2010, 10:26 PM   #46 (permalink)
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I can confirm this as well. I have been in a local store 3 times and was told they were out of stock. They then asked me who I have service with. When they thought they had a new customer they said a shipment just came in and they could give me one. If their service was better I would of jumped on it. I just switched to Verizon from ATT and so far have not been blown away but the service my dinc gets. I love the phone but I could love an evo just as much.
Yeah, unfortunately its a shady practice. But, its a business decision. These reps don't get squat for upgrading an existing customer, but make bank when they sign up an new one. With the Evo, its a guarantee.

I feel bad for you guys that are waiting. I agree with the above posts that your best chance is to order it online where you take the human element out of the equation.

Edit: On second thought, why don't you try playing their game by going in and saying "Hey, I'm a new customer and thinking about changing to Sprint, do you have any Evo's in stock?" When they light up with glee and come from the back with one in hand, you can then drop the bomb and say "KIDDDDING, here's my number and i'd like to upgrade" <-- make sure you smile big
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Old July 22nd, 2010, 12:44 PM   #47 (permalink)
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Stated I was a new customer, and boom I finally have a new evo. To anyone still trying, call your local sprint store and tell them you would be a new customer. Then hit them with the upgrade, no issues at all.
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Old July 23rd, 2010, 09:54 AM   #48 (permalink)
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I called a local store about 5 minutes ago and told them I'm a new customer (which I am) and they said they can get me a HTC Evo by lunch time from another store. Im going to pick it up after work.
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Old July 23rd, 2010, 07:55 PM   #49 (permalink)
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got one at a sprint store in minneapolis this week.
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Old July 23rd, 2010, 08:04 PM   #50 (permalink)
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Got one at Radio Shack today
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HTC EVO 4G
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When Sprint announced their first ever 4G handset at CTIA in March 2010, they dropped a bombshell on the mobile world. The HTC Evo 4G is a device that introduces a lot of firsts when compared to other North American handsets. This is the first Andr... Read More

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