Broken Evo Charging Port Thread, Lets Track This Issue
So sprint can't say "Its the users fault" because you know dam well its not. If you have a loose or broken port please post here and try to include your hardware version 2 or 3 and your build dates. Frankly im sick and tired of HTC and Sprint passing the buck about there faulty equipment.
Last edited by BetterMost; July 26th, 2010 at 01:19 PM.
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Bought launch day, version 2 build date 4/23/2010 ... my port works but I can tell it's getting a little loose. It seems like you've really got to go out of your way to support the bulk of the connector to keep this from happening. It's too weak in my opinion, but I'm no engineer from HTC.
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So sprint can't say "Its the users fault" because you know dam well its not. If you have a loose or broken port please post here and try to include your hardware version 2 or 3 and your build dates. Frankly im sick and tired of HTC and Sprint passing the buck about there faulty equipment.
So, if your phone is charging and you trip over the USB cable and it breaks or makes the port loose, it's HTC's fault?
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I personally have no problems with my USB port, but I'd like to see greater detail as to the problems that are alleged -- is it that the plug falls out easily? That plugging in a cable no longer has any effect on the phone? What are the common complaints here?
I had a launch day phone, build 002, don't know the build date. After a month (just a day or two over) the charger wouldn't read well. It was definitely loose, and I had to make sure the phone was laying down in a way where the charger wouldn't move after I plugged it in. Brought it back to Radio Shack with no problems (except waiting for a replacement unit). Never dropped the phone or didn't anything to break the port, and one month's use shouldn't have degraded the integrity of the port that quickly.
However, I don't think this is an HTC issue, I'm sure this happens to all phones, I haven't heard this being a widespread issue, so I'm sure we just got unlucky and got a device with a bad connection port.
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I had a launch day phone, build 002, don't know the build date. After a month (just a day or two over) the charger wouldn't read well. It was definitely loose, and I had to make sure the phone was laying down in a way where the charger wouldn't move after I plugged it in. Brought it back to Radio Shack with no problems (except waiting for a replacement unit). Never dropped the phone or didn't anything to break the port, and one month's use shouldn't have degraded the integrity of the port that quickly.
However, I don't think this is an HTC issue, I'm sure this happens to all phones, I haven't heard this being a widespread issue, so I'm sure we just got unlucky and got a device with a bad connection port.
same thing happens to mines . Is a Hardware 002 .. Its connected but sometimes when moved it will stop charging . Its becoming annoying i give you that .. When i get piss off enough i will call sprint and ask for a replacement ..
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I have a launch day Evo and I can dangle my phone by the charger and it still charges. The same holds true of my car charger, sync cable, and extra wall charger. They all fit snug, I have no charging issues, and my phone is indifferent to the position it sits in while it charges.
Oh, you wanted the ones that DID have issues. Sorry.
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Both bottom ports are poorly implemented. The female connectors should have been mounted with the metal edges not exposed. I knew this was a problem the first time I plugged in the charger cable.
Sounds like a solder point is coming loose. It has happened to me on other devices.
Exactly, don't get me wrong, it was annoying as hell when it happened to me, but I don't think this is an HTC or EVO problem, but a problem a small percentage of all phones face (not to sound like Steve Jobs).
Then again, I don't think one thread keeping track of this is a bad idea, its not like another thread needs to be deleted for this one to live.
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These are standard micro-usb ports. They should be much more durable than mini-usb, so I don't see how you can wear it out that fast even if you were rough with it.
With that said, my first EVO came with a faulty port (the contacts weren't making contacts), but that was more of a supplier flaw than anything to do with wear.
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I just discovered this problem on my launch day v2 phone. I ordered a usb-musb cable from monoprice and couldn't get it to work, could not get my car charger to work today, was just working fine yesterday, and had a hard time getting original charger to work. Is sprint repairing this problem?
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i have a launch day handset v002 and the actual usb cables' usb tip went bad. would fit very loose in the port on the handset. at first i thought it to be the usb port but it was just the cable.. so check with another usb cable if you can to rule OUT the cable itself. luckily i had an hd2 sitting around and its port is the same as the evos..
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i have a launch day handset v002 and the actual usb cables' usb tip went bad. would fit very loose in the port on the handset. at first i thought it to be the usb port but it was just the cable.. so check with another usb cable if you can to rule OUT the cable itself. luckily i had an hd2 sitting around and its port is the same as the evos..
Had a loose connection & went to a Sprint Corporate store where they swapped out the usb cable and everything's OK now.
My charging problem turned out to be the cable too. Shocking since they seem to be such nicely built cables. I bought a bunch of super cheap, ugly square-ended ebay ones (for the carputer, desk @ work, laptop bag, backpack) and they all work fine. In fact, my carputer cable gets stepped on by passengers and stuff, caught in the seat rails, etc, and it doesn't have any problems.
My OEM cable is the one that stays at home safely laid out on my desk, but that's the one that broke.
I got lazy and it's been past 30 days.. I should have just gotten a new pretty OEM cable while I had the chance. Oh well.
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as many of you know by now. my port broken about 35 days after having having the phone.. and sprint and htc said that it was my fault which is BS.. and my version is 0002
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Broken port on one 002.
Again, I actually think it is a combination of poor design on EVO and their charging cable. My wifes phone is very VERY difficult to take a charge. Other 2 EVOs no problem.
One HTC charger (out of 3) is very difficult to get to take a charge on other 2 EVOs.
I have a Sprint Micro USB charger that wouldn't fit my sons EVO. It had a longer chord so wanted use it one day. Didn't try it on other 2 EVOs out of fear. His will take the HTC charger no problem.
Have not taken to Sprint yet. As I mentioned in other thread, 30+ years of plugging stuff in. It isn't difficult, and we don't abuse our property. We, like most, got screen.protectors and cases day one. Anyway, in 30+ years, I have never had a power port break... and a $500 phone should not break after 4 weeks.
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I could see this coming. Very small connector, very small (and weak) solder joints, coupled with a long connector (lever) sticking out.
If you just plug it in and set it down until charged, it shouldn't be an issue, but if you use it a lot while plugged in, then...
port is loose, 1st trip to sprint they tried to say i got water it in thats why it wouldnt charge. then he stuck charger in there and saw how loose it was and tried to blame it on water damage.
I have to put the charger in and put pressure on the cable to have it charge
I am out of the 30 day window, but I still plan on bitching enough to get a replacement and not paying $100. If i have to pay $100 for anything its going to be to switch to verizon and etf sprint
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v3 phone here - and it gets plugged / unplugged about 10 times a day if you count dropping it in my ebay dock which plugs into the port on the bottom of the phone.
No problems at all here. I'm also using the OEM charger / cable, an ebay micro usb cable, an ebay AC charger over night and my ebay car adaptor when needed.
Shawn
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looks like i might be getting lucky and getting a replacement sent from sprint and not having to use insurance for a 2 month old ******* phone. I guess after 2 hrs on the phone and speaking to 34234353 supervisors and bitching you can sometimes get your way ...
even got a free airave coming in the mail all fees waived
update coming in the next day or so
Last edited by Slug; July 30th, 2010 at 08:12 AM.
Reason: bad language
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looks like i might be getting lucky and getting a replacement sent from sprint and not having to use insurance for a 2 month old ******* phone. I guess after 2 hrs on the phone and speaking to 34234353 supervisors and bitching you can sometimes get your way ...
even got a free airave coming in the mail all fees waived
update coming in the next day or so
Exactly, You must bitch up a storm. Good for you!
Last edited by Slug; July 30th, 2010 at 08:12 AM.
Reason: bad language
I have/had a first day phone. Developed a chargring issue last Tuesday (July 20th). Took it back to BB (purchased and have BB insurance). It was a solder issue, BB rep said that not enough parts exist to repair so they replaced it in 4 days.
as many of you know by now. my port broken about 35 days after having having the phone.. and sprint and htc said that it was my fault which is BS.. and my version is 0002
You got your phone from Radio Shack right? Did you try going back there? I'm surprised to hear so many people have problems exchanging it.
Before I went to Radio Shack, I went to a Sprint Corporate store, assuming that's where I needed to go for warranties. They didn't really give me a hard time, but suggested it would probably be quicker if I went to the place I bought it. Went to Radio Shack and they just said "Okay" and ordered the replacement.
How would this not be under warranty? Unless you were fiddling around with the port trying to do something strange, isn't this percisely the thing warranties were made for?
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looks like i might be getting lucky and getting a replacement sent from sprint and not having to use insurance for a 2 month old ******* phone. I guess after 2 hrs on the phone and speaking to 34234353 supervisors and bitching you can sometimes get your way ...
even got a free airave coming in the mail all fees waived
update coming in the next day or so
I will never understand why someone would call about a hardware problem. Why not just take it into the repair center?
I have 8 evo's, not a one is suffering from usb problem, so it has to be rare. I will say there is 1 usb cable which if I use with any phone, is always loose. This includes all the evo, the bluetooth headsets, and the other phones. But has for usb problem with one phone, nope, not on 8 evo's.
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I got very fortunate. the sprint store fixed my phone (read: replaced my phone) free of charge w/o TEP. I felt very lucky. The guy looking at my phone brought it out and showed me my USB port was completely broken off, thus the reason for it being sooo loose. now have a hw v3 Evo and am out a screen protector but that will be replaced very shortly.
I added TEP after the repair was made!!
While doing so the girl that was ringing me out mentioned that Sprint is going to be changing their repair policy "maybe as soon as October 1". Any phone brought in for service w/o TEP will cost $35, just for them to look at it. With TEP it will not cost!
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I will never understand why someone would call about a hardware problem. Why not just take it into the repair center?
more details of story for u
so the charging port on my phone is loose like other people. I went to a REPAIR CENTER ... the guy said "looks like water damage to me". Granted I have never dropped my phone or spilled water or anything on it. I said man this guy doesnt know what he is talking about I leave. I go to another sprint store and have someone look at it (not a repair store), he says the port is look take it to a repair store. So I return to the original repair store I went to first, and got another guy to look at my phone. He said "I don't see any signs of water damage dont know why he said that", and begins to go into the system. Well w/o me knowing the 1st guy marked my phone as defective with water damage, so the repair center couldnt do anything but point me to insurance. Granted 2 other people said it was port. So then i CALLED sprint to get it sorted out.
The solution now is to get anothe repair center tech to update my account and say there is no water damage and then sprint will send me a replacement phone w/o having to warranty it
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Here's my 2 cents, if all hope is lost with getting a new phone because of this issue, then heres another option if you do not want to get rid of your evo.
buy the 2 batteries/ charger from ebay for 10 bucks(or any type of charger like this for that matter but the china ones are the cheapest), it allows you to charge batteries and not have to use the port on the phone, you can just replace batteries.
i have been doing this for about a month now and its alot more convenient actually because you never have to wait for your phone to charge.
the problem you are going to run into with this is not being able to sync you device to your computer because your port is broken. if you can live with not being able to do this (i wouldnt, whats the point almost if you cannot customize your sd card?) then this option is for you!
~this is also a great way to invest 10 bucks and save yourself from useing your port daily, and maby preventing this problem from happening sooner than it should. cheers
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I bought my phone July 1, I'm not sure which version it is or the DOM. My charger port became loose exactly 3 weeks later and I noticed the issue when i tried to connect to my computer. I took it to a sprint store and they said it was the cable, gave me a spare which happened to be faulty and didnt charge that night. I took it the a repair store the next day and they told me that I "physically damaged" the phone and directed me to insurance as everyone else did. As of right now I can still charge it but it only connects to the cable when the cable is bent under the phone. I've ordered a external battery charger and spare batteries for when this port breaks all together. I also called customer service complained to them about the repair center and explained that the phone does charge but it is loose and i did not physically damage it and refuse to pay $100 for a replacement. They were very rude to me and gave me all types of random examples of how user negligence is physical damage and that even if someone else tried to plug my charger in a little forcefully once it can become broken and it is in every way my fault. I also threatened to cancel but the supervisor said i can cancel and bring everything in within the 30 days but I'd still have to pay 200 for the "damaged" phone and an early cancellation fee even though it would be within the 30 days. This morning I called HTC and asked them what their policy is for fixing the device and they basically told me that it would be a 2 week turnaround for a phone repair and i'd have to pay for shipping and possible repair charges if they deem it user damage. I also asked if they have any statistics on this issue and they said since launch day with 200000 phones sold they only had 10 or 15 people call in with repair issues. They dont believe it is a manufacturing error and are all trying to cover their asses. I'm going to take it to a third party repair shop and try to get thier opinion on the damage to my phone and see if i can remove the physical "user" damage flag on my phone so i can exchange it for a new one. It seems as though there are enough people having this issue and some are getting replacements more easily than others.
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I bought my phone July 1, I'm not sure which version it is or the DOM. My charger port became loose exactly 3 weeks later and I noticed the issue when i tried to connect to my computer. I took it to a sprint store and they said it was the cable, gave me a spare which happened to be faulty and didnt charge that night. I took it the a repair store the next day and they told me that I "physically damaged" the phone and directed me to insurance as everyone else did. As of right now I can still charge it but it only connects to the cable when the cable is bent under the phone. I've ordered a external battery charger and spare batteries for when this port breaks all together. I also called customer service complained to them about the repair center and explained that the phone does charge but it is loose and i did not physically damage it and refuse to pay $100 for a replacement. They were very rude to me and gave me all types of random examples of how user negligence is physical damage and that even if someone else tried to plug my charger in a little forcefully once it can become broken and it is in every way my fault. I also threatened to cancel but the supervisor said i can cancel and bring everything in within the 30 days but I'd still have to pay 200 for the "damaged" phone and an early cancellation fee even though it would be within the 30 days. This morning I called HTC and asked them what their policy is for fixing the device and they basically told me that it would be a 2 week turnaround for a phone repair and i'd have to pay for shipping and possible repair charges if they deem it user damage. I also asked if they have any statistics on this issue and they said since launch day with 200000 phones sold they only had 10 or 15 people call in with repair issues. They dont believe it is a manufacturing error and are all trying to cover their asses. I'm going to take it to a third party repair shop and try to get thier opinion on the damage to my phone and see if i can remove the physical "user" damage flag on my phone so i can exchange it for a new one. It seems as though there are enough people having this issue and some are getting replacements more easily than others.
read my post above
i have the same problem and sprint tried to say that it was my fault on damage. I think once i get the idiot to clear my account of false water damage and call back i should get a replacement. That is what the rep i talked to said. And if i get an idiot that doesnt want to do it, I will ask to speak to someone help because they are not being helpful. I refuse to pay another $100 for a less than 2 month old phone
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i have the same problem and sprint tried to say that it was my fault on damage. I think once i get the idiot to clear my account of false water damage and call back i should get a replacement. That is what the rep i talked to said. And if i get an idiot that doesnt want to do it, I will ask to speak to someone help because they are not being helpful. I refuse to pay another $100 for a less than 2 month old phone
WoW!
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I have been having the same issues with sprint regarding the charging port. I got my phone two days after launch. I went back to the corporate store with repair facility about 3 weeks and had a tech look at it and they said bad car charger. I bought the new car charger. It was still loosing connection going down the road took it back to them and the tech told me well we are out of stock try back another day to get a replacement. I only have off on sundays and every sunday i have went back that i was in the area of the store to try and get a replacement they were out of stock.
Well last night i made a special trip to the repair center figuring they would have a new shipment at the beginning of the week to help me out. Took it to the tech counter and the lady say this is physical damage and we do not replace or repair physical damage you are going to have to pay 100 dollars and have asurion ship you another unit. So over a 5 week period this went from a hit or miss issue to a fully loose port. I screamed and yelled at about 8 supervisors and they said that i would have to go through asurion but they would credit my account to cover the deductable. I wanted so badly to strangle the tech girl that said i had damaged my phone. If i could have reached through the phone and choked 7 out of the 8 supervisors at *2 i would have. They are terrible about helping you out. I refused to pay for the deductable because of their stock issues over the last 5 weeks. Dont take their BS tactics scream yell be a total azz till they replace your phone. This is not an uncommon issue. Read more blogs there are many out there that have swapped their phones for this issue. Ive personally made 4 trips to the store bought 1 new charging cable and wasted about 2 hours on the phone to customer care last night just to take care of a simple swap.
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so the charging port on my phone is loose like other people. I went to a REPAIR CENTER ... the guy said "looks like water damage to me". Granted I have never dropped my phone or spilled water or anything on it. I said man this guy doesnt know what he is talking about I leave. I go to another sprint store and have someone look at it (not a repair store), he says the port is look take it to a repair store. So I return to the original repair store I went to first, and got another guy to look at my phone. He said "I don't see any signs of water damage dont know why he said that", and begins to go into the system. Well w/o me knowing the 1st guy marked my phone as defective with water damage, so the repair center couldnt do anything but point me to insurance. Granted 2 other people said it was port. So then i CALLED sprint to get it sorted out.
The solution now is to get anothe repair center tech to update my account and say there is no water damage and then sprint will send me a replacement phone w/o having to warranty it
Well did you trip one of the water sensors or not? If all the water sensors were fine then I would go as high as possible in the chain of command and have that guy fired for fraud.
so i did a little more research and even on HTC company forums theres complaints about this. I have hardware 002 and i know for a fact that this is going well under the radar. I hope they have to issue a recall for this issue. Seeing how the evo is a smart phone and you need to charge it like all the time. Hopefully the refurb that i recieve works well and last alot longer. For my life i never knew how much anguish a mobile phone can cause one person until you have to deal with sprint customer care and the ******s at the repair centers. If their service was as good taking care of you as it is when they are smiling to take your money on the sales floor everything would be awesome.
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Well did you trip one of the water sensors or not? If all the water sensors were fine then I would go as high as possible in the chain of command and have that guy fired for fraud.
no water sensors are tripped. He didnt even check them. He looked at the port "oh ya it must be water damage" ... didnt check the battery one or anything
You know, there actually might be something to this issue. A day or so after I got my EVO, I bought a third party wall charger (needed the longer cord), and a third party USB charger (for work). I have been using those two chargers exclusively ever since I bought them, until the past few days when I had to use my HTC charger. Subjectively, it seems like the HTC charger "sticks" in the port and requires a firm tug to remove. Perhaps, over time, extended use of the HTC charger could pull the charging socket off of its seating. Needless to say I have since gone back to my third party chargers, and I don't expect any problems since they slide gently out of the MicroUSB port... The HTC charger makes me nervous!
Perhaps this isn't a widespread issue, but I could see how extended use of the HTC wall charger could (unintentionally) damage the phone... Just my $0.02.
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My port broke on my Evo and sprint told me the same thing, user damage. untill now I was so happy with the Evo. I always thought the port seemed awfully flimsy.
Didnt HTC count on everyday use? To top it off sprint didn't have a record of me opting for the Total protection which I did get. They're looking into. Fortunatly I found an external charger and extra batteries on Ebay since the only way to charge the phone is to replace the battery.
I have/had a launch day evo hardware 002 and the port broke 31 days later. I've been waiting for 3 weeks now waiting to get it replaced. At first sprint said it was my fault, but I called customer service and threatened to take my 3 lines to vzw and the droid x and they eventually paid the insurance deductible for me. In the meantime I didn’t have a phone, so they sent me the worst possible blackberry they had. An ancient blackberry 8830. It doesn’t even have a camera! I mostly regret getting the EVO; I would for sure get the epic if it had a kickstand...
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ok so to pour salt into the wound we are getting froyo on the 3rd of Aug. and still havent gotten my replacement. Oh the poor service. Not renewing a contract with these morons. I have an insider that works for government wireless services at Verizon. Their 4g is on the way, but they arent going to make it a big deal till they have it up and running unlike sprint whos 4g coverage is like the pull out method for birth control.
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When Sprint announced their first ever 4G handset at CTIA in March 2010, they dropped a bombshell on the mobile world. The HTC Evo 4G is a device that introduces a lot of firsts when compared to other North American handsets. This is the first Andr... Read More
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Broken Evo Charging Port Thread, Lets Track This Issue
Same thing
