Phone won't connect to computer or Xbox 360.

fr4usty · October 27th, 2012, 10:42 PM

I haven't been able to get my phone to connect to my computer or my Xbox recently. When I plug it in it will charge but the USB connection notification doesn't show up. I think there is either something wrong with my USB cable, my SD card, or the part on my phone where I plug in the mini USB cable. Has anyone had this problem before? And does anyone know if I could get a new USB cable from sprint? I went to the HTC website but they didn't have my phone on the shop section and I'm not sure if o can just use another HTC phones USB cable. I would appreciate any info I can get. Thanks.

fr4usty · October 27th, 2012, 10:44 PM

I've also had problems charging my phone after it dies. If I keep it off and charge it it works fine but if I turn it on and use it it will charge on and off. Its super annoying because I will constantly get the low battery pop up while I'm trying to do stuff on my phone. I thought it might be my ROM but I've had the same problem on 2fasts fusion and cm10 and saragon19's ICS ROM.

fr4usty · October 29th, 2012, 02:45 PM

I'd really appreciate a reply. Has no one had this problem before?

cannabinoid · October 29th, 2012, 05:27 PM

pretty ironic...I saw the title of the post earlier and thought "that sucks..glad mine works"
just discovered right now that mine does the EXACT same thing... i plug into the computer and it wont come up in My Computer as removable storage...i got it to come up once, but when clicked the computer says "please insert a disc into drive E"
so its majorly screwing with me right now..
I'm rooted on stock rom, using a 32gb sd card.

this phone has been pi**ing me off lately, definately thinking of swapping and going T-Mobile.

fr4usty · October 29th, 2012, 08:50 PM

Have you tried uninstalling and reinstalling the drivers? From what I've read that is the problem most of the time, but I don't think it's the case for me because it won't connect to my xbox either. I think my cord might just be old and worn out.

cannabinoid · October 29th, 2012, 11:41 PM

I'll try using a new cord tomorrow. As for the drivers, I'm not sure. Have you tried using yours on a different computer?

lancemulvihill · October 30th, 2012, 09:36 AM

Check titanium back up. You may have unintentionally uninstalled something that is messing up the connection

SuspendedFate · October 30th, 2012, 02:19 PM

As no one addressed it, any Micro-USB Type-B cable will work that is a data cable. I've read that some are made strictly as power cables and do not transfer data, but I've yet to come across one. However, I have had one stop being able to transfer data but still charge, and one stop being able to charge but still transfer data due to damage (although not apparent from looking at the cable).

Otherwise you could have have damaged the USB port on the phone. In example, separated the contacts from the motherboard from bending the cable end up, down, left, or right while it's plugged into the phone. But it's most likely the cable.

fr4usty · October 30th, 2012, 02:39 PM

Quote:

Originally Posted by cannabinoid

I'll try using a new cord tomorrow. As for the drivers, I'm not sure. Have you tried using yours on a different computer?

No, I just have one at my house. I would like to try on a different one though.

fr4usty · October 30th, 2012, 02:41 PM

Quote:

Originally Posted by SuspendedFate

As no one addressed it, any Micro-USB Type-B cable will work that is a data cable. I've read that some are made strictly as power cables and do not transfer data, but I've yet to come across one. However, I have had one stop being able to transfer data but still charge, and one stop being able to charge but still transfer data due to damage (although not apparent from looking at the cable).

Otherwise you could have have damaged the USB port on the phone. In example, separated the contacts from the motherboard from bending the cable end up, down, left, or right while it's plugged into the phone. But it's most likely the cable.

I'm really hoping it is the cord and not my phone. I'm probably gonna go by sprint and see if I can get a new cord tomorrow. I really don't wanna have to waste the money on one. I appreciate all the info guys. And as for titanium backup I'll check but I really am not sure what I would've deleted so I won't really know what to be looking for. Lol

cannabinoid · October 30th, 2012, 02:57 PM

I tried a new cord - same crap.
I'm wondering if it may be computer specific?

-----------
if it is the drivers, where and how can i reinstall them?

update: I found a link for the drivers from HTC... I would post it but I closed that window a while ago

i just googled it.
its about 150mb for the sync drivers; downloading now. will update once everything is installed..

another update: just started playing with my usb ports on the computer....one of them actually got my phone to read, but it was delayed for a while until my files would come up.
now leaning towards it being a computer/driver issue - a while back when my phone was new I had it rooted from a friend; he said he had no problem at all getting USB storage to work....but the phone was also brand new then.

fr4usty: if you get a chance, try and plug your phone into every usb port you find.... lol. maybe we can narrow the issue down more.

cannabinoid · October 30th, 2012, 02:59 PM

Quote:

Originally Posted by lancemulvihill

Check titanium back up. You may have unintentionally uninstalled something that is messing up the connection

not quite leaning towards titanium considering im VERY careful with it... i only use it to uninstall bloatware.

I'm going to try a different rom to maybe see if it helps. the titanium idea is a good thought, though

fr4usty · October 30th, 2012, 06:00 PM

Quote:

Originally Posted by cannabinoid

I tried a new cord - same crap.
I'm wondering if it may be computer specific?

-----------
if it is the drivers, where and how can i reinstall them?

update: I found a link for the drivers from HTC... I would post it but I closed that window a while ago

i just googled it.
its about 150mb for the sync drivers; downloading now. will update once everything is installed..

another update: just started playing with my usb ports on the computer....one of them actually got my phone to read, but it was delayed for a while until my files would come up.
now leaning towards it being a computer/driver issue - a while back when my phone was new I had it rooted from a friend; he said he had no problem at all getting USB storage to work....but the phone was also brand new then.

fr4usty: if you get a chance, try and plug your phone into every usb port you find.... lol. maybe we can narrow the issue down more.

I think my problem is the cord. My girlfriend just got me a little android speaker and it comes with a charger. I used it to charge my phone and didn't get the same issue, but I haven't had a chance to try it out on a computer. I'll try it on my Xbox real quick and let you know what happens.

fr4usty · October 30th, 2012, 06:04 PM

I think it might not be the right kind of cord.

it is only meant to recharge the speaker and to connect my phone to the speaker. I'll be going to the doctor tomorrow and stop by sprint on the way back home and ask about a cord. I'm hoping since I'm paying eight bucks a month for that total protection plan they could just give me one for free.

fr4usty · October 31st, 2012, 11:41 AM

It was the cord.

I'm so glad it's not the USB port on my phone. I went to Sprint and the guy just handed me an old Samsung cord and said if it didn't work to come back and he would try to find another one. I haven't tried on my computer yet but I tried on my Xbox and it immediately connected without any problems.

so I would just go by whatever store you got the phone from and try that, cannabinoid.

cannabinoid · October 31st, 2012, 12:51 PM

Quote:

Originally Posted by fr4usty

It was the cord.

I'm so glad it's not the USB port on my phone. I went to Sprint and the guy just handed me an old Samsung cord and said if it didn't work to come back and he would try to find another one. I haven't tried on my computer yet but I tried on my Xbox and it immediately connected without any problems.

so I would just go by whatever store you got the phone from and try that, cannabinoid.

Hmm... i tried other cords - I use the HTC cord that came with the phone. I'm gonna try to download the drivers again (the download failed yesterday) and see if it works..
my old OV on virgin mobile was pretty fickle as well.. somewhat of the same issue.

glad yours is working though!

cannabinoid · October 31st, 2012, 03:01 PM

So far, I think I've reached success.
I downloaded the drivers straight from HTC; plugged it into the same usb port on the same computer, using the same old usb cable.
it connected slowly, but I can now view my sd card files.

Here's a copy and paste of the URL... direct to the HTC website.
http://www.htc.com/us/support/evodesign4g-sprint/downloads/

It's about 149MB. Seems a bit large, but it did the trick.

fr4usty · October 31st, 2012, 08:49 PM

Quote:

Originally Posted by cannabinoid

It's about 149MB. Seems a bit large, but it did the trick.

Yeah when mine first stopped working I downloaded them and it took forever. And then I couldn't get them to install.

its because the computer I was using is crappy though. The only on I have at my house is my gfs like 3 year old laptop and its falling apart. The screen is only connected to the bottom by cords so you have to prop it up with a pillow. Lol, I've been thinking about trying to get one of those new chrome books since they are so cheap.