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Old June 5th, 2012, 11:22 PM   #1 (permalink)
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Angry htc hero s screen problem

My HTC screen has lines running across the screen and also freezes, started when i was watching a video, when i move the page it seems like the images from previous page gets atuck. my phone is only 3 months old Whats wrong with it and How can I fix it?

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Old June 7th, 2012, 12:11 AM   #2 (permalink)
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Mztasha, welcome to Android Forums. Try doing a factory reset and see if that works. Just be aware that it will erase your data so be sure to back it up first.

If that doesn't work, I'm afraid you may have faulty hardware. Has it been dropped? Is it under warranty?
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Old June 7th, 2012, 02:32 AM   #3 (permalink)
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Quote:
Originally Posted by mztasha View Post
My HTC screen has lines running across the screen and also freezes, started when i was watching a video, when i move the page it seems like the images from previous page gets atuck. my phone is only 3 months old Whats wrong with it and How can I fix it?
Keep us posted. Before factory reset maybe try shutting off fastboot in the power settings then powering of then back on
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