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Old July 4th, 2010, 02:12 AM   #1 (permalink)
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Default Am I screwed?

I just got my Hero and did the 2 yr contract. Well, last night my phone broke. The back button no longer works and my SD card is toast...

I have TEP, but am pretty upset that I'd have to pay the deductible when I JUST payed $80 for the phone. Is there some kind of 30 day warranty or something I can do or return it (broken) and get something else?

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Old July 4th, 2010, 02:24 AM   #2 (permalink)
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Sprint does a 30 day worry free guarantee. Take it back. Now. Make them give you another one.
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Old July 4th, 2010, 09:07 AM   #3 (permalink)
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Just curious... why didn't you go with the EVO, or wait until the Samsung Epic (Galaxy S) comes out?
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Old July 4th, 2010, 11:18 AM   #4 (permalink)
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I did the same thing as the OP about a month ago... The same day the Evo came out, I was in the store specifically to buy a Hero. Rock on with it FBomb.
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Old July 4th, 2010, 01:13 PM   #5 (permalink)
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Originally Posted by Sixxx View Post
Sprint does a 30 day worry free guarantee. Take it back. Now. Make them give you another one.
Even if it is damaged, what if they say its my fault and...

(PS- thanks)

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Just curious... why didn't you go with the EVO, or wait until the Samsung Epic (Galaxy S) comes out?
Because I love technology, but am not a have to have the latest just to say I do and pay more (why I don't have an iphone too). Hell, I was still rockin a Rumor. I could text like a teen on that thing. Between work and home I am on the computer with internet, so I am not someone who uses mobile internet much at all. My favorite thing on the Hero/Android is my calendar feature and the 5mp camera. So I am happy with that until the next latest/greatest comes out in 2 years and EVO is $50

I woulda got the EVO if I knew I would end up paying another $50 two weeks after I got the Hero, but that's hindsight.
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Old July 4th, 2010, 02:55 PM   #6 (permalink)
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Even if it is damaged, what if they say its my fault and...

(PS- thanks)


Because I love technology, but am not a have to have the latest just to say I do and pay more (why I don't have an iphone too). Hell, I was still rockin a Rumor. I could text like a teen on that thing. Between work and home I am on the computer with internet, so I am not someone who uses mobile internet much at all. My favorite thing on the Hero/Android is my calendar feature and the 5mp camera. So I am happy with that until the next latest/greatest comes out in 2 years and EVO is $50

I woulda got the EVO if I knew I would end up paying another $50 two weeks after I got the Hero, but that's hindsight.
Well said.
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Old July 4th, 2010, 08:58 PM   #7 (permalink)
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I don't think it should matter if it's damaged. I'm pretty sure it's a no questions asked policy. I mean what did you actually do to the phone? ....or "what happened" to the phone?

Either way, can't hurt to try, all they can do is say no. Then you're out fifty bucks, which you were going to be anyways, right?
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Old July 5th, 2010, 06:15 AM   #8 (permalink)
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I don't think it should matter if it's damaged. I'm pretty sure it's a no questions asked policy. I mean what did you actually do to the phone? ....or "what happened" to the phone?

Either way, can't hurt to try, all they can do is say no. Then you're out fifty bucks, which you were going to be anyways, right?

Not really then he has to replace his phone and pay full price, LOL
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Old July 5th, 2010, 07:55 AM   #9 (permalink)
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I mean if it's in pieces then obviously he can't take it back, I think there should be more info with the OP. What is wrong with the phone exactly?
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Old July 5th, 2010, 02:36 PM   #10 (permalink)
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Within 30 days they will take it back basically without question.
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Old July 5th, 2010, 05:36 PM   #11 (permalink)
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Within 30 days they will take it back basically without question.
+1
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Old July 6th, 2010, 06:39 AM   #12 (permalink)
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I agree, if it is within the 30 day period, and you did not drive over it with your car, or dropped it in the ocean, then they will take it back, the toast SD card and the back button is not a reason for them not to take it back, report back with your progress
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Old July 6th, 2010, 04:24 PM   #13 (permalink)
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Thanks guys...I won't say that I am not at fault, but it is not in pieces.

I am going to call Sprint since I got it online. I am sure the store will give me BS b/c I got it online...Especially after I went there to look at the Hero and the guy was trying to sell me when I told him I'd rather get the instant discount online and not wait for a mail in rebate to come back!
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Old July 6th, 2010, 09:46 PM   #14 (permalink)
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I wish you'd tell us what happened, it's not like we're going to dime you out to sprint about it. And i have a feeling it's a funny story since you keep avoiding the issue
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Old July 6th, 2010, 11:15 PM   #15 (permalink)
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Beans. Spill 'em!
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Old July 6th, 2010, 11:23 PM   #16 (permalink)
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Quote:
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Within 30 days they will take it back basically without question.
I agree unless there is obvious abuse or Water Damage is a big issue, so unless you walk in to the store and their first question is "Were those tire tread marks there when you bought it?" you should be good
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Old July 7th, 2010, 02:32 AM   #17 (permalink)
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My immediate reaction to questions like that are "It was like that when you gave it to me"
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Old July 7th, 2010, 05:09 AM   #18 (permalink)
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Default Re: Am I screwed?

Lol, "so now that I've had like three weeks to get familiar with this phone, I couldn't help but notice this massive crack in the screen".

Sent from my HERO200 using Tapatalk
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Old July 7th, 2010, 03:57 PM   #19 (permalink)
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My concerns were that the battery got bent and the case wouldn't fit on...I fixed that though. Also, the screw sticker is gone b/c I poked around thinking I could fix the button (I was perplexed how I could not see ANYTHING wrong)...Hopefully things work out.

I called Sprint and basically they said our phones have a 1 year guarantee (unless physical/water damage). Now I just have to take it to the store and hope they don't give me any ish.
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Old July 7th, 2010, 04:56 PM   #20 (permalink)
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a 1 year guarantee? Even without the insurance?
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Old July 7th, 2010, 04:59 PM   #21 (permalink)
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a 1 year guarantee? Even without the insurance?
Manufacturer warranty is one year.
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Old July 7th, 2010, 05:45 PM   #22 (permalink)
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So if my grandfather's phone doesn't show his missed calls as well as some other stuff and he's had it less than a year, he should be good.
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Old July 7th, 2010, 06:18 PM   #23 (permalink)
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I don't know for sure...But I remember the CSR saying "The NEWER Sprint phones have a 1 year warranty", so...
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Old July 7th, 2010, 06:25 PM   #24 (permalink)
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So if my grandfather's phone doesn't show his missed calls as well as some other stuff and he's had it less than a year, he should be good.
Yes. If he has the Hero it's a 1 year manufacturer warranty against stuff that SHOULDN'T break. Obviously, if he dropped the phone or damaged the phone the warranty is useless.... but if his speaker stops working then it would be covered.
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Old July 7th, 2010, 06:39 PM   #25 (permalink)
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Quote:
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a 1 year guarantee? Even without the insurance?

That is correct, but they will give him a re furbished one, they changed mine twice now in the past 2 weeks, and mine is about 7 months old
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Old July 7th, 2010, 07:21 PM   #26 (permalink)
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They basically told him he was shit out of luck when he called, so I told him he needs to go back into the store and start talking to the right people, if needed I'll go with him.
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Old July 21st, 2010, 04:21 PM   #27 (permalink)
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Just got my new phone FOC...Yyeee!
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Old July 21st, 2010, 04:24 PM   #28 (permalink)
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So they exchanged it, no questions?
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Old July 21st, 2010, 10:24 PM   #29 (permalink)
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Yessir...Took it in Monday, guy tried to fix it and couldn't. Said I'd have a new phone in a day or two...Picked it up today. No questions asked.

But now I am screwed. I had shapewriter and for whatever reason it didn't sync to appbrain.
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