Go Back   Android Forums > Android Phones > HTC Hero (Sprint)

test: Reply
 
LinkBack Thread Tools
Old October 17th, 2009, 01:12 AM   #1 (permalink)
Member
Thread Author (OP)
 
Join Date: Oct 2009
Posts: 183
 
Device(s): My Touch 3g/HTC Hero/Evo 4G/Galaxy S/Galaxy Nexus/Nexus 7/Nexus 4/Nexus 5/Oppo Find 7a
Carrier: Solavei (Ask Me)

Thanks: 4
Thanked 9 Times in 7 Posts
Default Dust Under the Glass?

Does anyone else notice any dusk under the keypad? If you lock the phone so the screen so it is dark and then look towards the edges of the glass in direct light do you see the dust? I am wonder how bad this is going to build up over time? Outdoor in the sunlight makes it very easy to see. It has only been a week and mine is very visible.

Advertisements
rswheaton is offline  
Reply With Quote
sponsored links
Old October 17th, 2009, 10:20 AM   #2 (permalink)
Junior Member
 
Join Date: Oct 2009
Posts: 36
 
Device(s):
Carrier: Not Provided

Thanks: 3
Thanked 1 Time in 1 Post
Default

I hope your the only one ; )
HardKore is offline  
Reply With Quote
Old October 18th, 2009, 04:28 PM   #3 (permalink)
Junior Member
 
aznsmith's Avatar
 
Join Date: Oct 2009
Posts: 96
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by rswheaton View Post
Does anyone else notice any dusk under the keypad? If you lock the phone so the screen so it is dark and then look towards the edges of the glass in direct light do you see the dust? I am wonder how bad this is going to build up over time? Outdoor in the sunlight makes it very easy to see. It has only been a week and mine is very visible.
Yeah I have dust building up under my screen too...
aznsmith is offline  
Reply With Quote
Old October 18th, 2009, 05:24 PM   #4 (permalink)
Junior Member
 
aznsmith's Avatar
 
Join Date: Oct 2009
Posts: 96
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Does anyone know if the lcd is supposed to be sealed? I merely keep my phone in my jeans pocket and have dust accumulating in the lower left portion of the screen, which is exactly what happened with my motorola
i'm a bit disappointed...the build quality seems solid and should last past the 2 year contract but i'd hate to be without a phone for weeks because I have to send it away for cleaning repairs, while under warranty.
aznsmith is offline  
Reply With Quote
Old October 18th, 2009, 06:29 PM   #5 (permalink)
Member
Thread Author (OP)
 
Join Date: Oct 2009
Posts: 183
 
Device(s): My Touch 3g/HTC Hero/Evo 4G/Galaxy S/Galaxy Nexus/Nexus 7/Nexus 4/Nexus 5/Oppo Find 7a
Carrier: Solavei (Ask Me)

Thanks: 4
Thanked 9 Times in 7 Posts
Default I knew I could not be the only one...

The lower left corner is where most of mine is building up as well. It's very hard to see when the screen is on but I am wondering how it will be over time.
rswheaton is offline  
Reply With Quote
Old October 19th, 2009, 12:30 AM   #6 (permalink)
New Member
 
anikko's Avatar
 
Join Date: Oct 2009
Posts: 9
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default same issue here

I have a small amount in the lower left portion of the screen.
anikko is offline  
Reply With Quote
Old October 19th, 2009, 07:24 PM   #7 (permalink)
Member
 
Mrniceguy's Avatar
 
Join Date: Oct 2009
Location: Portland Oregon
Posts: 179
 
Device(s): SAMSUNG A920> SANYO M1> PPC6700> MOTO Q> MOTO Q9C> HTC MOGUL> HTC TOUCH PRO> HTC HERO
Carrier: Not Provided

Thanks: 0
Thanked 3 Times in 3 Posts
Send a message via AIM to Mrniceguy Send a message via Yahoo to Mrniceguy
Default

Quote:
Originally Posted by anikko View Post
I have a small amount in the lower left portion of the screen.
ditto ill prob due what i did with the touch pro

wait 6 months and "lose" my phone ...ins upgrade. and will get brand new phone.
likely with a better manufacturing proces...
Mrniceguy is offline  
Reply With Quote
Old October 22nd, 2009, 12:54 PM   #8 (permalink)
Junior Member
 
aznsmith's Avatar
 
Join Date: Oct 2009
Posts: 96
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Have any of you exchanged your phone yet?
aznsmith is offline  
Reply With Quote
Old October 22nd, 2009, 02:01 PM   #9 (permalink)
Member
 
LTZguy's Avatar
 
Join Date: Oct 2009
Location: BATON ROUGE LA
Posts: 203
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I've had mine since 1 day before it was oficially released...no dust in mine. i keep mine in a leather case, in my pocket and my side pocket in my jeans.
LTZguy is offline  
Reply With Quote
Old October 22nd, 2009, 02:12 PM   #10 (permalink)
New Member
 
anikko's Avatar
 
Join Date: Oct 2009
Posts: 9
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by aznsmith View Post
Have any of you exchanged your phone yet?
I'll be keeping mine. I can only see the tiny specs if I look for them in bright light while the screen is off. If it gets bad enough to actually be annoying then I'll visit my buddies at the Sprint repair shop. I hope they can simply clean it but I'd settle for a replacement.
anikko is offline  
Reply With Quote
sponsored links
Old October 22nd, 2009, 02:13 PM   #11 (permalink)
New Member
 
anikko's Avatar
 
Join Date: Oct 2009
Posts: 9
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by LTZguy View Post
I've had mine since 1 day before it was oficially released...no dust in mine. i keep mine in a leather case, in my pocket and my side pocket in my jeans.
The leather case must do the trick. Where did you get yours?
anikko is offline  
Reply With Quote
Old October 22nd, 2009, 03:56 PM   #12 (permalink)
Junior Member
 
Join Date: Oct 2009
Posts: 23
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have dust on the lower left portion of the screen too. I have mine in my old Touch Pro case, so I don't think that makes a difference. People have said that HTC is aware of the "issue" and you can exchange it.

Look here:

Dust in the screen after 2.5 days......
steb0ne is offline  
Last edited by steb0ne; October 22nd, 2009 at 03:56 PM.
Reply With Quote
Old October 22nd, 2009, 05:06 PM   #13 (permalink)
Junior Member
 
aznsmith's Avatar
 
Join Date: Oct 2009
Posts: 96
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by steb0ne View Post
I have dust on the lower left portion of the screen too. I have mine in my old Touch Pro case, so I don't think that makes a difference. People have said that HTC is aware of the "issue" and you can exchange it.

Look here:

Dust in the screen after 2.5 days......
nice find.

I just now noticed that the side where dust is entering, the glass is raised above the plastic housing unlike the other sides that are recessed. so, it's obviously a manufacturing flaw where the adhesive wasn't properly applied. You can visually see this or check by just running your fingernail on the glass towards the housing.
aznsmith is offline  
Reply With Quote
Old October 22nd, 2009, 09:31 PM   #14 (permalink)
Junior Member
 
tomemail's Avatar
 
Join Date: Oct 2009
Location: Illinois
Posts: 92
 
Device(s): EVO 4G
Carrier: Not Provided

Thanks: 9
Thanked 5 Times in 4 Posts
Default

I called Sprint. The cs person I spoke with immediately said he needed to connect me with someone in order processing because nothing should be getting under the screen and there should be no rattle on the upper back side of the phone.

New one coming...we'll see
tomemail is offline  
Reply With Quote
Old October 22nd, 2009, 09:58 PM   #15 (permalink)
Junior Member
 
Join Date: Oct 2009
Location: Blacksburg, VA
Posts: 41
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by aznsmith View Post
nice find.

I just now noticed that the side where dust is entering, the glass is raised above the plastic housing unlike the other sides that are recessed. so, it's obviously a manufacturing flaw where the adhesive wasn't properly applied. You can visually see this or check by just running your fingernail on the glass towards the housing.
Hmmm mine seems evenly and very slightly recessed on both sides of the screen. No dust as far as I can tell. There is however a small rattle sound on the upper back of the phone when I set it down, as mentioned. Doesn't bother me much though.
deviouskoopa is offline  
Reply With Quote
Old October 25th, 2009, 06:15 PM   #16 (permalink)
Junior Member
 
Join Date: Oct 2009
Location: So Oregon Coast
Posts: 61
 
Device(s): HTC EVO 4g
Carrier: Not Provided

Thanks: 7
Thanked 4 Times in 4 Posts
Default

I have had my Hero for a week and just discovered today that I have dust under the screen in the upper right corner and the lower left corner. I will be ordering my replacement tomorrow!!
GoofyGirl is offline  
Reply With Quote
Old October 25th, 2009, 06:23 PM   #17 (permalink)
Junior Member
 
aznsmith's Avatar
 
Join Date: Oct 2009
Posts: 96
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

hm i thought the rattling was from the vibration motor...maybe the weight on the motor isn't supposed to move when not running.
i now have a fairly decent amount of dust that's filling the entire screen...i should probably drive the fair distance to get a replacement lol...hopefully it wont have the same problem with one corner of the glass coming out/dust getting in.
aznsmith is offline  
Reply With Quote
Old October 25th, 2009, 08:18 PM   #18 (permalink)
Member
 
Join Date: Oct 2009
Location: Miami FL
Posts: 205
 
Device(s): Sprint Evo 3D
Carrier: Not Provided

Thanks: 55
Thanked 56 Times in 20 Posts
notoriousguy01
Default quick question

Man I just notice also I have dust . You guys think best buy will change it because of the dust ? It just been few days and dust . Wow
ramonini is offline  
Reply With Quote
Old October 26th, 2009, 11:17 AM   #19 (permalink)
Member
 
pdragon's Avatar
 
Join Date: Oct 2009
Posts: 395
 
Device(s): Sprint HTC Hero
Carrier: Not Provided

Thanks: 0
Thanked 20 Times in 7 Posts
Default

I'm starting to get a bit of dust under mine as well. But you guys taking them back and exchanging them already are probably going to have this happen again. While HTC support has acknowledged the issues, I highly doubt a new version of the phone with this issue fixed has made it to any retail stores yet. They're probably still selling their first or second shipments of the phone.

I'm personally going to wait a little longer. It's an acknowledged problem from the manufacturer, so taking it to a Sprint store, no matter where you originally bought it, should get you a new one at any time.

Either way, if you've got the $69 Everything plan from Sprint (which I would think the majority of Hero users got), you'll qualify as a Premier customer in 3 months which entitles you to an upgrade after only 1 year instead of 22 months. Personally I'm probably just going to wait it out a year and get whatever's available then. Lots of Android phones coming out soon and they'll only get better!
pdragon is offline  
Reply With Quote
Old October 26th, 2009, 12:29 PM   #20 (permalink)
Junior Member
 
watzone69's Avatar
 
Join Date: Oct 2009
Location: Austin, Texas
Posts: 57
 
Device(s): EVO
Carrier: Not Provided

Thanks: 8
Thanked 3 Times in 2 Posts
Default

I don't see any dust but lower left corner of the screen is slightly loose. If I push down on it with a toothpick I can see it move down. The other corners are fine. This is a bit of a disappointing surprise!

I'm with pdragon on waiting a bit. Why replace it with a phone that still has the same defect?
watzone69 is offline  
Reply With Quote
sponsored links
Old October 26th, 2009, 05:44 PM   #21 (permalink)
Junior Member
 
Join Date: Oct 2009
Location: Scottsdale, AZ
Posts: 23
 
Device(s): HTC Rezound
Carrier: Not Provided

Thanks: 10
Thanked 1 Time in 1 Post
Default

I haven't gotten any dust under mine and I checked with an LED flashlight. Mine does have a tiny smudge mark though in the lower left hand corner on the LCD under the glass.
Tikerz is offline  
Reply With Quote
Old October 26th, 2009, 09:30 PM   #22 (permalink)
Junior Member
 
tomemail's Avatar
 
Join Date: Oct 2009
Location: Illinois
Posts: 92
 
Device(s): EVO 4G
Carrier: Not Provided

Thanks: 9
Thanked 5 Times in 4 Posts
Default

I just got my replacement today. There is an obvious difference between the screen on my original and the screen on the new. The new one is much more recessed.

This phone has the same rattle on the upper back of the phone though. Guess that's just a part of the phone.
tomemail is offline  
Reply With Quote
Old October 27th, 2009, 12:22 AM   #23 (permalink)
Junior Member
 
Join Date: Oct 2009
Location: Kailua, Hi
Posts: 69
 
Device(s): Sprint Samsung Galaxy Note 2 Sprint Evo
Carrier: Not Provided

Thanks: 4
Thanked 5 Times in 4 Posts
Default

I noticed dust under my glass a couple of days ago. It's in the upper lefthand corner mostly, and I'm thinking somehow it is getting in around the speaker grill, or possibly through the earphone jack. Like others in this thread, I'm going to wait awhile longer before turning it in for a new one. I have purchased the insurance as well, so I don't think I'll have a problem no matter what.
fivebass52 is offline  
Reply With Quote
Old October 27th, 2009, 05:30 AM   #24 (permalink)
Member
 
Join Date: Oct 2009
Location: Aurora, IL
Posts: 365
 
Device(s): Droid Razr Maxx
Carrier: Not Provided

Thanks: 67
Thanked 37 Times in 19 Posts
Default

Quote:
Originally Posted by tomemail View Post
I just got my replacement today. There is an obvious difference between the screen on my original and the screen on the new. The new one is much more recessed.

This phone has the same rattle on the upper back of the phone though. Guess that's just a part of the phone.
I believe the camera is what's causing the rattle. I could be mistaken, but I thought I read on here that someone suggested it could be the shutter/autofocus that causes the rattle. They all do it. Doesn't bother me at all.
ToxicToastKatz is offline  
Reply With Quote
Old October 27th, 2009, 05:04 PM   #25 (permalink)
Member
 
Mrniceguy's Avatar
 
Join Date: Oct 2009
Location: Portland Oregon
Posts: 179
 
Device(s): SAMSUNG A920> SANYO M1> PPC6700> MOTO Q> MOTO Q9C> HTC MOGUL> HTC TOUCH PRO> HTC HERO
Carrier: Not Provided

Thanks: 0
Thanked 3 Times in 3 Posts
Send a message via AIM to Mrniceguy Send a message via Yahoo to Mrniceguy
Default

Quote:
Originally Posted by ToxicToastKatz View Post
I believe the camera is what's causing the rattle. I could be mistaken, but I thought I read on here that someone suggested it could be the shutter/autofocus that causes the rattle. They all do it. Doesn't bother me at all.
Lol i didnt even notice the rattle till i picked my hero up and shook it just now...
I will be RMA'ing my phone anyway prob to get the Moment
Mrniceguy is offline  
Reply With Quote
Old October 28th, 2009, 01:12 AM   #26 (permalink)
Member
 
Join Date: Oct 2009
Posts: 153
 
Device(s):
Carrier: Not Provided

Thanks: 2
Thanked 1 Time in 1 Post
Default

Is it possible to get a picture of what everyone is referring to?
sr1982 is offline  
Reply With Quote
Old October 28th, 2009, 01:52 AM   #27 (permalink)
Junior Member
 
aznsmith's Avatar
 
Join Date: Oct 2009
Posts: 96
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Here's a picture of my phone. most of the dust seen in the picture is under the glass.

aznsmith is offline  
Last edited by aznsmith; October 28th, 2009 at 01:59 AM.
Reply With Quote
Old October 28th, 2009, 11:45 PM   #28 (permalink)
Member
 
Mrniceguy's Avatar
 
Join Date: Oct 2009
Location: Portland Oregon
Posts: 179
 
Device(s): SAMSUNG A920> SANYO M1> PPC6700> MOTO Q> MOTO Q9C> HTC MOGUL> HTC TOUCH PRO> HTC HERO
Carrier: Not Provided

Thanks: 0
Thanked 3 Times in 3 Posts
Send a message via AIM to Mrniceguy Send a message via Yahoo to Mrniceguy
Default

Damn it I looked to day and my phone is dustier than a mummy fart...
Oh well maybe The Moment will be better.
Mrniceguy is offline  
Reply With Quote
Old October 28th, 2009, 11:50 PM   #29 (permalink)
Junior Member
 
aznsmith's Avatar
 
Join Date: Oct 2009
Posts: 96
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Mrniceguy View Post
Damn it I looked to day and my phone is dustier than a mummy fart...
Oh well maybe The Moment will be better.
that goes in my quotes to remember
aznsmith is offline  
Reply With Quote
Old October 29th, 2009, 04:45 AM   #30 (permalink)
Junior Member
 
Join Date: Oct 2009
Location: Kailua, Hi
Posts: 69
 
Device(s): Sprint Samsung Galaxy Note 2 Sprint Evo
Carrier: Not Provided

Thanks: 4
Thanked 5 Times in 4 Posts
Default

Man, that is dusty! How could such a design flaw get by the quality control guys. And if they knew about it, do they really think we wouldn't notice? This will just give the iPhone geeks more fodder to to throw at us. Sheesh!

I hope they're hard at work developing an airtight case, and are ready to have a boatload of 1st generation Hero's returned, which means there will be a lot of cheap refurbishes out there!
fivebass52 is offline  
Last edited by fivebass52; October 29th, 2009 at 04:48 AM.
Reply With Quote
sponsored links
Old October 29th, 2009, 05:11 AM   #31 (permalink)
Senior Member
 
Edaze55's Avatar
 
Join Date: Aug 2009
Location: Chicago, IL
Posts: 973
 
Device(s): HTC EVO
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Send a message via Yahoo to Edaze55 edaze55
Default

Interestingly enough, thats the same corner that is gathering dust on my Hero.
__________________
You can get blood from a stone, you just have to throw it hard enough.
Edaze55 is offline  
Reply With Quote
Old October 29th, 2009, 11:54 AM   #32 (permalink)
Junior Member
 
Join Date: Oct 2009
Location: Melbourne, Fl
Posts: 81
 
Device(s): Sprint HTC Hero rooted w/ darchdroid 2.1
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by anikko View Post
I have a small amount in the lower left portion of the screen.
Same! I just noticed it this morning in heavy sunlight. I've had the phone for a grand total of 5 days....
If I could get it taken care of under warranty in the next year I guess I wouldn't complain but am a little skeptic of that happening.
Shouse is offline  
Reply With Quote
Old October 29th, 2009, 12:47 PM   #33 (permalink)
Junior Member
 
Join Date: Oct 2009
Posts: 28
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I don't know what the hell you all are doing to your phone but after two weeks my phone is physically flawless and it lives in my pocket.
Nanan is offline  
Reply With Quote
Old October 29th, 2009, 12:50 PM   #34 (permalink)
Junior Member
 
aznsmith's Avatar
 
Join Date: Oct 2009
Posts: 96
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Nanan View Post
I don't know what the hell you all are doing to your phone but after two weeks my phone is physically flawless and it lives in my pocket.
on my phone, it's due to the screen not being sealed properly. the bottom left corner of the glass is sticking up above the rest of the plastic housing. i can actually lift the corner of the glass further.
aznsmith is offline  
Reply With Quote
Old October 29th, 2009, 12:53 PM   #35 (permalink)
Member
 
pdragon's Avatar
 
Join Date: Oct 2009
Posts: 395
 
Device(s): Sprint HTC Hero
Carrier: Not Provided

Thanks: 0
Thanked 20 Times in 7 Posts
Default

Quote:
Originally Posted by Nanan View Post
I don't know what the hell you all are doing to your phone but after two weeks my phone is physically flawless and it lives in my pocket.
It's nothing anyone is doing. It's a confirmed flaw from HTC in the manufacturing of the phone.
pdragon is offline  
Reply With Quote
Old October 29th, 2009, 01:47 PM   #36 (permalink)
New Member
 
Join Date: Oct 2009
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I noticed 2 specs of dust creeping under the screen, then I got the Sprint silicone protector, which covers the left and right edges of the screen and I haven't noticed any more dust. But then again I haven't put it in my pocket since I noticed dust. My friend keeps his in his pocket all the time with the Sprint silicone and hasn't gotten any dust yet. The handhelditems.com silicone doesn't cover the side seams, that's what I was using before.
abscess is offline  
Reply With Quote
Old October 30th, 2009, 07:14 AM   #37 (permalink)
Member
Thread Author (OP)
 
Join Date: Oct 2009
Posts: 183
 
Device(s): My Touch 3g/HTC Hero/Evo 4G/Galaxy S/Galaxy Nexus/Nexus 7/Nexus 4/Nexus 5/Oppo Find 7a
Carrier: Solavei (Ask Me)

Thanks: 4
Thanked 9 Times in 7 Posts
Default

OK... It has been a week since I swapped out my dusty non Google branded phone and this morning the dust is back. It is again coming from the lower left corner.
rswheaton is offline  
Reply With Quote
Old October 30th, 2009, 08:03 AM   #38 (permalink)
Junior Member
 
Join Date: Oct 2009
Posts: 22
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by tomemail View Post
I just got my replacement today. There is an obvious difference between the screen on my original and the screen on the new. The new one is much more recessed.

This phone has the same rattle on the upper back of the phone though. Guess that's just a part of the phone.
Now that it's been a couple of days... has the replacement started taking up dust?
bmbriefs is offline  
Reply With Quote
Old October 30th, 2009, 08:05 AM   #39 (permalink)
Member
Thread Author (OP)
 
Join Date: Oct 2009
Posts: 183
 
Device(s): My Touch 3g/HTC Hero/Evo 4G/Galaxy S/Galaxy Nexus/Nexus 7/Nexus 4/Nexus 5/Oppo Find 7a
Carrier: Solavei (Ask Me)

Thanks: 4
Thanked 9 Times in 7 Posts
Default

Quote:
Originally Posted by bmbriefs View Post
Now that it's been a couple of days... has the replacement started taking up dust?

My replacement starting getting dust again, 5 days after the swap.
rswheaton is offline  
Reply With Quote
Old October 30th, 2009, 09:04 AM   #40 (permalink)
Member
 
pdragon's Avatar
 
Join Date: Oct 2009
Posts: 395
 
Device(s): Sprint HTC Hero
Carrier: Not Provided

Thanks: 0
Thanked 20 Times in 7 Posts
Default

This is why I'm waiting to take it in for replacement. :/
pdragon is offline  
Reply With Quote
sponsored links
Old October 30th, 2009, 09:06 AM   #41 (permalink)
Junior Member
 
Join Date: Oct 2009
Posts: 21
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I don't think the dust is from pocket lint..generally that is too big to get in such a small opening. my guess is that the dust is from your house. Where i live the air filtration is pretty poor..electronics generally get a small dust coating within 1 day.

I noticed a small amount of dust in my a phone a few days in. I bought a neoprene pouch to keep the phone in overnight and have not noticed any more dust collecting inside. I don't keep the phone in the pouch during the day..I just use my pocket.
deadsoccer is offline  
Reply With Quote
Old October 30th, 2009, 10:24 AM   #42 (permalink)
Junior Member
 
Join Date: Oct 2009
Location: Melbourne, Fl
Posts: 81
 
Device(s): Sprint HTC Hero rooted w/ darchdroid 2.1
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by aznsmith View Post
on my phone, it's due to the screen not being sealed properly. the bottom left corner of the glass is sticking up above the rest of the plastic housing. i can actually lift the corner of the glass further.
That appears to be my problem too. When the scroll ball lights up I can actually see light seeping out of the lower left hand corner. You can actually see a crack b/t the housing and screen that gets larger and larger the farther to the left you go.
Shouse is offline  
Reply With Quote
Old October 30th, 2009, 11:40 AM   #43 (permalink)
Member
 
Join Date: Oct 2009
Posts: 104
 
Device(s):
Carrier: Not Provided

Thanks: 2
Thanked 23 Times in 19 Posts
Default

For those with the dust issue, do you actually see that the glass of the touchscreen is not flush with rest of the phone? Or do you guys have a seemingly flush screen and still experience dust?
kinetic is offline  
Reply With Quote
Old October 30th, 2009, 11:42 AM   #44 (permalink)
Member
Thread Author (OP)
 
Join Date: Oct 2009
Posts: 183
 
Device(s): My Touch 3g/HTC Hero/Evo 4G/Galaxy S/Galaxy Nexus/Nexus 7/Nexus 4/Nexus 5/Oppo Find 7a
Carrier: Solavei (Ask Me)

Thanks: 4
Thanked 9 Times in 7 Posts
Default

Quote:
Originally Posted by kinetic View Post
For those with the dust issue, do you actually see that the glass of the touchscreen is not flush with rest of the phone? Or do you guys have a seemingly flush screen and still experience dust?
My screen seems flush however the dust is getting in there!
rswheaton is offline  
Reply With Quote
Old October 30th, 2009, 12:05 PM   #45 (permalink)
Member
 
pdragon's Avatar
 
Join Date: Oct 2009
Posts: 395
 
Device(s): Sprint HTC Hero
Carrier: Not Provided

Thanks: 0
Thanked 20 Times in 7 Posts
Default

Quote:
Originally Posted by rswheaton View Post
My screen seems flush however the dust is getting in there!
Same. I'm not seeing the light from the trackball area leaking through either.
pdragon is offline  
Reply With Quote
Old October 30th, 2009, 12:22 PM   #46 (permalink)
Junior Member
 
Join Date: Sep 2009
Location: MD/DC Metro
Posts: 90
 
Device(s): Hero, EVO
Carrier: Not Provided

Thanks: 1
Thanked 1 Time in 1 Post
Default

Quote:
Originally Posted by deadsoccer View Post
I don't think the dust is from pocket lint..generally that is too big to get in such a small opening. my guess is that the dust is from your house. Where i live the air filtration is pretty poor..electronics generally get a small dust coating within 1 day.

I noticed a small amount of dust in my a phone a few days in. I bought a neoprene pouch to keep the phone in overnight and have not noticed any more dust collecting inside. I don't keep the phone in the pouch during the day..I just use my pocket.
I don't think that's the way dust is getting in. On mine i can see light and a space between the metalic push button panel and the screen, but i think that's normal otherwise the metalic push buttons wouldn't push (would they?)

I don't have any dust under my screen as of yet and have had it since pre-release. At least i hope my explanation is correct...i don't want any dust!
Sabre66 is offline  
Reply With Quote
Old November 2nd, 2009, 07:16 AM   #47 (permalink)
Member
Thread Author (OP)
 
Join Date: Oct 2009
Posts: 183
 
Device(s): My Touch 3g/HTC Hero/Evo 4G/Galaxy S/Galaxy Nexus/Nexus 7/Nexus 4/Nexus 5/Oppo Find 7a
Carrier: Solavei (Ask Me)

Thanks: 4
Thanked 9 Times in 7 Posts
Default

Dose anyone know if HTC is going to fix this? I am getting tired of looking through the particles and it is getting worse. I imagine after 6 months the whole screen will be filled.
rswheaton is offline  
Reply With Quote
Old November 2nd, 2009, 11:06 AM   #48 (permalink)
Member
 
Join Date: Oct 2009
Location: Southern California
Posts: 278
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 8 Times in 5 Posts
Default

Quote:
Originally Posted by pdragon View Post
Same. I'm not seeing the light from the trackball area leaking through either.
I second that. My screen seems flush as well, and I have a few specs of dust under my screen.
cirehawk is offline  
Reply With Quote
Old November 4th, 2009, 07:14 PM   #49 (permalink)
Junior Member
 
aznsmith's Avatar
 
Join Date: Oct 2009
Posts: 96
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

hey has anyone tried getting htc to repair their phone? maybe they'll permanently fix the phone...although, i can see them just sending a refurbished model with the same problem.
aznsmith is offline  
Reply With Quote
Old November 4th, 2009, 07:35 PM   #50 (permalink)
Member
 
pdragon's Avatar
 
Join Date: Oct 2009
Posts: 395
 
Device(s): Sprint HTC Hero
Carrier: Not Provided

Thanks: 0
Thanked 20 Times in 7 Posts
Default

I've put in a bug report for this. All HTC does is tell you they're aware of it and will get back to you when there's a fix. Don't think anyone's gotten anymore back from them about it.
pdragon is offline  
Reply With Quote
Reply

Sprint HTC Hero
Current Rating:
Rate this Phone:

The Sprint HTC Hero was announced on September 3rd, 2009, making Sprint the 2nd American mobile carrier to offer a phone based on Google's Android operating system. While HTC had already launched the Hero, making it available on European carrie... Read More



Go Back   Android Forums > Android Phones > HTC Hero (Sprint)
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 08:17 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.