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Old December 16th, 2009, 06:30 AM   #1 (permalink)
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Default YouTube hates me :(

Since yesterday, I have been unable to play any YouTube videos. I get a popup saying cannot play video. Meanwhile my coworkers happily watches whatever he wants. Any idea what's going on?

Edit: co-workers youtube no longer works either. heh heh.

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Old December 16th, 2009, 07:22 AM   #2 (permalink)
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mine is also doing the same thing. i first noticed it 2 days ago.
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Old December 16th, 2009, 08:12 AM   #3 (permalink)
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Mine as well, it seems to be hit or miss.
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Old December 16th, 2009, 09:55 AM   #4 (permalink)
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Just checked the Moment, no problems...so, it's not a 1.5 or Sprint issue, must be Sense or htc.
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Old December 16th, 2009, 12:19 PM   #5 (permalink)
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huh - Just checked and no Youtube here either.
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Old December 16th, 2009, 01:28 PM   #6 (permalink)
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same here, on my hero they don't play but they play fine on the verizon droid
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Old December 16th, 2009, 02:42 PM   #7 (permalink)
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Anybody have any ideas on what is going on here? This is still happening to me?
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Old December 16th, 2009, 03:27 PM   #8 (permalink)
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Odd. I CAN play videos, but only if I play them after searching for them (I tried playing the same vids from the opening screen and then a search ) and then not in high quality via EVDO nor WiFi.

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Old December 16th, 2009, 03:30 PM   #9 (permalink)
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Yea the ones I do get to work I try to change to high quality and then I get the message "This video cannot be played"
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Old December 16th, 2009, 03:35 PM   #10 (permalink)
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9/10 times the video won't work. any video i try to play that's embedded in a website using the htc player or youtube player won't work ever.

if i open the youtube app and search the video, i can get it to work after *many* tries, including high quality once it finally starts playing.

I wish I could pin down what's going on, though I haven't seen any reference to it anywhere else. Is everyone running stock right now? I am.

Edit: started discussion about this on sprint community forums as well.
http://community.sprint.com/baw/thread/25527?tstart=0
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Old December 16th, 2009, 03:39 PM   #11 (permalink)
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Having the same issue. Also noticed this started about two days ago. Couldn't figure out what the issue was. Any help would be appreciated.
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Old December 16th, 2009, 03:48 PM   #12 (permalink)
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HTC Droid Eris owner here...and same exact issues as the above posters....I noticed it after the OTA update that came through a few days ago...strangely enough, videos were working Perfectly a few days ago.

Another strange thing - after searching around all sorts of forums, I notice youtube issues are not just for specific type of phone, or a certain carrier...if someone has any insight into this, would be so happy b/c quite honestly, it's driving me nuts. Especially when a fellow ERis phone user near me has no issues using the youtube app.
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Old December 16th, 2009, 03:51 PM   #13 (permalink)
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I have called Verizon (who says they have received calls about this) as well as HTC (the tech I spoke to had the same issue on his "test" phone he had with him believe it or not), and they had no answer for me....also checked youtube specific forums and have noticed threads from all sorts of users (i phones, blackberries, etc.)

I have tried a full factory reset, traded in for a brand new phone, and STILL experiencing these issues...

Wondering why it's just with some users, not all, and so scattered across phones/carriers...
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Old December 16th, 2009, 03:56 PM   #14 (permalink)
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Quote:
Originally Posted by ChrisC View Post
Wondering why it's just with some users, not all, and so scattered across phones/carriers...
Makes me think it may well be a youtube problem then, and not a phone/carrier related problem. Hmmm.
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Old December 16th, 2009, 04:35 PM   #15 (permalink)
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there is another thread on this floating around. I have not been able to play 90% of the videos without error for the last three days. Really starting to get on my nerves. I have to fire up my laptop just to see a vid. I hope this gets fixed soon.
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Old December 16th, 2009, 08:17 PM   #16 (permalink)
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I too am getting this error. I have got a one to play but not in HQ. HQ works fine on WIFI so must bee a Sprint network issue.
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Old December 16th, 2009, 08:23 PM   #17 (permalink)
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i was having this problem as well this is what i did and it started to work again lmk if it works for you guys aswell

menu>settings>applications>manage applications>youtube>clear cache
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Old December 16th, 2009, 08:29 PM   #18 (permalink)
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Quote:
Originally Posted by 702to303 View Post
i was having this problem as well this is what i did and it started to work again lmk if it works for you guys aswell

menu>settings>applications>manage applications>youtube>clear cache

worked on the first one I watched then the second started doing the same thing..... but on WIFI I have no errors
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Old December 17th, 2009, 06:45 AM   #19 (permalink)
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I noticed now today that the YouTube app won't take my password for sign in. Dunno what to do besides wait. *shrug*
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Old December 17th, 2009, 07:26 AM   #20 (permalink)
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Using the ashton kutcher and ijustine video on the front page for example, I cant play that video through the youtube app, but I can play it if I go to youtube.com
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Old December 17th, 2009, 10:51 AM   #21 (permalink)
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I went on the HTC website and asked them to look into this issue with youtube. I hope youtube, phone companies, and device companies get this sorted out. On my Droid Eris after the Update it never works the first time on 3G, and when it does work just plays on low quality. On my home WiFi connection it's hit or miss on the first try and does play in high quality setting.

Hard to look cool when you want to show someone a video clip on your new phone and it doesn't work. LOL...
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Old December 17th, 2009, 01:01 PM   #22 (permalink)
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Quote:
Originally Posted by xisruno View Post
worked on the first one I watched then the second started doing the same thing..... but on WIFI I have no errors
double checked it again today and it started doing the same cannot play pop up
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Old December 17th, 2009, 09:24 PM   #23 (permalink)
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Maybe its something Google is doing on the backend to update the website and interface. I just hope whatever it is, it gets fixed quickly.
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Old December 18th, 2009, 02:50 AM   #24 (permalink)
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Same problem here, been having it for a few days.

IT doesnt dicriminate against Wifi either. Or HQ or not.
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Old December 18th, 2009, 02:36 PM   #25 (permalink)
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Mine doesn't work either. Not on 3g or wifi, can't play any youtube.
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Old December 18th, 2009, 05:48 PM   #26 (permalink)
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I have the same problem on my Eris. I can't play any videos if I use the YouTube app, but if I go to the actual YouTube website I can play videos.
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Old December 18th, 2009, 06:42 PM   #27 (permalink)
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I hope this gets resolved soon. I notice that when I go to the desktop version in the browser that I can now get the little play icon to show. This forces the flash player youtube to play but just thought that was interesting. Was this always an option
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Old December 19th, 2009, 03:43 AM   #28 (permalink)
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htc hero print network i have the same problem.. does not play high quality video...and i have a hard time just trying to play any video....
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Old December 19th, 2009, 08:40 AM   #29 (permalink)
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I can play one video each time I launch the app. Watch one, close, launch, watch another. Of course, I can't watch HQ because switching to it counts as a 2nd video, I guess.
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Old December 19th, 2009, 07:14 PM   #30 (permalink)
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Its funny how u think ur the only one with a problem til u hit the boards and see hundreds of others with the same problem... yah doesn't matter what connection ur on. May play once every 6-10 attemps but of course that's all in low quality never plays on high quality. This couldn't have been an MR issue cuz i remember YT was workin fine for the past month or so since the update but more recently i started noticing the failure rate of videos. I too hope it gets solved soon. Nice to know it's affecting other carriers/phones. Us Hero peeps have had enough issues with our own phones already.
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Old December 20th, 2009, 12:42 AM   #31 (permalink)
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I'm on Sprint and have the HTC Hero. I have the same problem over here too in Houston, TX. I really enjoy YouTube but I can't watch videos with the YouTube app 95% of the time.
Not to be rude but my Palm Pre plays YouTube beautifully in HQ with absolutely no lag 100% of the time.
I bought the Hero thinking that since Google owns YouTube and the Hero is a "Google" phone, that it would have a top notch YouTube app. This is totally NOT the case. My Palm Pre spanks this Hero all day everyday in my opinion and navigating and switching between apps is WAAAAAAY faster. Yes I'm bummed about my hero...
I guess I should stay with my Pre since it's the absolute best multimedia phone I have ever owned... it plays high quality dvd rips @ 30 frames per second with absolutely NO frame skipping! I'm impressed. No other phone can compare to the Pre's video playback capability and I have owned nearly every pda in the past few years.
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Old December 20th, 2009, 01:03 PM   #32 (permalink)
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Quote:
Originally Posted by tx_dbs_tx View Post
I'm on Sprint and have the HTC Hero. I have the same problem over here too in Houston, TX. I really enjoy YouTube but I can't watch videos with the YouTube app 95% of the time.
Not to be rude but my Palm Pre plays YouTube beautifully in HQ with absolutely no lag 100% of the time.
I bought the Hero thinking that since Google owns YouTube and the Hero is a "Google" phone, that it would have a top notch YouTube app. This is totally NOT the case. My Palm Pre spanks this Hero all day everyday in my opinion and navigating and switching between apps is WAAAAAAY faster. Yes I'm bummed about my hero...
I guess I should stay with my Pre since it's the absolute best multimedia phone I have ever owned... it plays high quality dvd rips @ 30 frames per second with absolutely NO frame skipping! I'm impressed. No other phone can compare to the Pre's video playback capability and I have owned nearly every pda in the past few years.
Lol...Came from the palm.. Ill wait for them to fix the YouTube app before I ever consider jumping back to that POS... Bad hardware, Bad lag, bad apps... no thnx. But thanks for the Palm plug here.
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Old December 20th, 2009, 01:19 PM   #33 (permalink)
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Palm Pre laggy? Must be user error or user installed tweaks/apps that was causing that. The Pre's YouTube app is top notch, you're sadly mistaken. No plug just my comparison. To each his own. My Hero's keyboard is lagging or else I could say more. It's for sale by the way. LOL.
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Old December 20th, 2009, 01:49 PM   #34 (permalink)
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I'm sorry your hero's youtube app isn't working either. When mine was working it was top notch quality with no lag what so ever

Quote:
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My Hero's keyboard is lagging or else I could say more. It's for sale by the way. LOL.
I'll buy it for $12.50 since you hate it so much.

oh and I'm not going to comment on the pre, this topic has nothing to do with it or it's youtube app or it's lag/no lag. Just the hero, thx.
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Old December 20th, 2009, 03:03 PM   #35 (permalink)
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It's been almost a week and i'm still experiencing the same problem.... I wonder how long is going to take them to fix this problem
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Old December 20th, 2009, 05:20 PM   #36 (permalink)
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it's not just the hero. my friend with an iphone also has this problem. looks like something is messed up with mobile youtube
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Old December 20th, 2009, 08:03 PM   #37 (permalink)
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been using mine today and it has been working. Don't know if I am just lucky but I did do a hard reset. Not sure if that is what caused it. I was forced to do a hard reset due to sprite backup acting up and crashing my phone. Oh well, I guess I got something out of it. My vids are working.
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Old December 20th, 2009, 08:23 PM   #38 (permalink)
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Just checked mine now. It's better than what it has been, maybe 1/5 tries work. The wifes storm2 works fine.
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Old December 20th, 2009, 08:51 PM   #39 (permalink)
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EDIT: I showed this issue to the Best Buy Mobile guy who had a Hero and sold me on my 3rd one when I came in to exchange the second one. He had shown me his and told me that he REALLY felt like I'd gotten two bad units, as coincidental as it might sound; he said his Hero was awesome and that he's never had an issue with his. When he tried to play back the same YouTube videos as me and he saw his handset FAIL, he had only two words: 1) Oh, and 2) Sh*t. "See? I told you I'm not crazy. These phones are buggy as hell," I said to him. "Now I'm a little freaked out about my phone," he replied. Good. He should be.

This is the difference between someone who USES his phone and another who doesn't use it nearly as much.

Damn glad I found this! I started having this issue - oddly enough - on my 3rd Hero inside of the 30-day return period (1st one got a lot of dust under the screen and then bricked, the 2nd one just acted up all over the place, and now this one won't play YouTube video 9 times out of 10).

I tried disabling Sense UI and a few other things to see if that was interfering, but nope. Also seems to be that it could be video-specific; some videos I can play over and over without issue, while others will never play, no matter how many times I try to play them.

I'm gonna send an email to HTC support citing the link to this page. I'm collecting a number of issues I've had with all three units along the way. It probably won't count for much (I don't think they care), but it'll make me feel better once I've accumulated a bunch of issues and fired it off to them.

I work for a technology/product company, so I understand that no product is perfect. However, after 3 handsets, all of which have acted up, lagged, exhibited strangely sporadic behavior, and have simply failed to instill in me ANY confidence in their long-term reliability...well...I'm not pleased with HTC or their Hero. Not. At. All.

I dropped AT&T and my iPhone for Sprint and the Hero thinking I'd be saving money. I certainly am saving money, but now I understand more than ever the phrase, "You get what you pay for."
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Old December 20th, 2009, 09:10 PM   #40 (permalink)
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Considering that multiple phones are having this issue i would suggest is is a network related outage. And the host for youtube to push over sprints network are possibly in the same place the large amount of snow fell? Call me crazy
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Old December 20th, 2009, 10:41 PM   #41 (permalink)
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Quote:
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Considering that multiple phones are having this issue i would suggest is is a network related outage. And the host for youtube to push over sprints network are possibly in the same place the large amount of snow fell? Call me crazy
That sounds perfectly reasonable to me!
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Old December 21st, 2009, 02:43 AM   #42 (permalink)
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Mine started working again today, tried several videos and i notice that the videos default to high quality now, and when I hit more the option is to switch to normal quality now. I just hope this persists.
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Old December 21st, 2009, 03:01 AM   #43 (permalink)
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Quote:
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Mine started working again today, tried several videos and i notice that the videos default to high quality now, and when I hit more the option is to switch to normal quality now. I just hope this persists.
It's much better for me now also, but mostly on WiFi. Connected to my WiFi at home, I can play anything back in high quality. If I turn off WiFi and connected via EV, I can watch only in normal quality. EV + high quality = FAIL.

Update: Now it seems that anything over EV is poop (won't play). I can only play YouTube content when connected via WiFi.
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Old December 21st, 2009, 10:32 AM   #44 (permalink)
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Definitely not a sprint problem... I've been getting the same thing for several days on my Cellular South Hero.
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Old December 21st, 2009, 11:03 AM   #45 (permalink)
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ive tried 5 different hero devices and all 5 do not play youtube videos. ive tried everything. hardresets, batt pulls, cleared cache, using the htc flash player to play youtube off of the direct site does not work either nor does the youtube app. this just started within the last week.
by the way..this is limited to the hero as far as i know...i tested the samsung moment and it plays youtube just fine..so its not an android thing...ive also tested on windows mobile...so its not a youtube thing...this is specifically on heros (all the heroes ive tested are on the current 1.56 rom update.
ok so im guessing through process of elimination that it must be something with the htc flash codecs in the hero or what ever software governs the video streaming do to the fact that youtube works on all other pda devices. i was thinking maybe its something with android and youtubes servers but the moment plays just fine. so my only guess is that within the last few days(first noticed the issue this past saturday) youtube may have changed the coding of their videos or their stream codecs and it is not compatible with the htc flash video codecs. just a guess but that is the only logical possibility.


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Old December 21st, 2009, 11:03 AM   #46 (permalink)
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ive contacted htc and they currently do not have a fix. however they have had a handfull of customers call in with the same issue and they are tracking it. they stated that normally if youtube/google makes any changes to the content that may or may not effect certain devices they usually contact htc. but none the less they said they would continue to track and monitor the issue and seem to agree it may be an issue between youtube servers and the way the hero streams videos.
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Old December 21st, 2009, 11:07 AM   #47 (permalink)
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in case this helps ive browsed a few other android forums and heros from other networks are experiencing the same issue. this may be a problem with 1.5 becuase all heros reporting the issue are on that firmware. all android devices on 2.0 and above have no issue. again since it just started a few days ago it may be something youtube updated or changed. but just so you know its not limited to sprint heros but seems to be limited to any firmware below 2.0 that runs the htc flash codecs. (samsung moment is on 1.5 but the difference is no htc flash)
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Old December 21st, 2009, 04:35 PM   #48 (permalink)
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Well thats pretty f*ck*# up. Is the Eris having this issue as well?
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Old December 21st, 2009, 05:25 PM   #49 (permalink)
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no not as far as i know becuase the eris is on 1.6 or 2.0 which doesnt seem to be affected
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Old December 21st, 2009, 05:39 PM   #50 (permalink)
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How much longer do we have to wait...my htc hero is not the same with out my high quality youtube videos...
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