Go Back   Android Forums > Android Phones > HTC Hero (Sprint)

Find everything you need for the Galaxy S5 and discuss it in our S5 forum!
Have you seen that OnePlus One's awesome camera?? The forum is over here!

test: Reply
 
LinkBack Thread Tools
Old September 17th, 2011, 11:28 PM   #1 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Mar 2010
Location: Sacramento
Posts: 27
 
Device(s): HTC Hero
Carrier: Not Provided

Thanks: 7
Thanked 0 Times in 0 Posts
Default PRL 60680 Hosed Me

Looked at my phone the other day and it was doing something called the a PRL Update (later found out that PRL is Preferred Roaming List). I didn't think much of it, until I noticed that my phone was in ROAM after turning it back on. And I couldn't get it out of ROAM. Roam if you want to, but I do not.

I called tech support, and they couldn't get it fixed (forcing it to Sprint-only caused lost connection completely). The sent me to Level2 support, who couldn't fix it. Next step is going to the sprint store, and they implied that I'd have to pay for the service. Um, I don't think so! Sprint update hoses my phone, and they're going to charge ME to fix it?!

dr. jing is offline  
Reply With Quote
sponsored links
Old September 19th, 2011, 12:21 PM   #2 (permalink)
Senior Member
 
LBPHeretic's Avatar
 
Join Date: May 2010
Location: Wilmington, Delaware
Posts: 2,368
 
Device(s): Sprint HTC Hero (OEM Android 2.1) [Rooted] B&N Nook Color
Carrier: Not Provided

Thanks: 46
Thanked 507 Times in 407 Posts
Default

I have read on a few of the subforums that the newest PRL caused issues. For a lot of people it dropped their handsets to 1xRTT speed instead of Ev-Do.

There are ways to roll back the PRL, but I believe it requires your handset to be rooted. I guess the only other thing I can think of is trying a factory reset on your handset.
__________________
Nokia 638 > Motorola Talkabout > Motorola V60t > Motorola V60i > Motorola V505 > Samsung Epix > HTC Hero & Barnes & Noble Nook Color

Tweet with me about Android on Twitter. (Please follow to see my tweets.)
LBPHeretic is offline  
Reply With Quote
The Following User Says Thank You to LBPHeretic For This Useful Post:
dr. jing (September 19th, 2011)
Old September 19th, 2011, 12:27 PM   #3 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Mar 2010
Location: Sacramento
Posts: 27
 
Device(s): HTC Hero
Carrier: Not Provided

Thanks: 7
Thanked 0 Times in 0 Posts
Default

I took it to the Sprint store, and they fixed it, free of charge. Doing a hard reset fixed whatever was locking me out of connectivity. I could have done this myself, but didn't see the point of doing it if Sprint could fix it without me losing all of my data (and I'd read that it makes no difference to the PRL versioning, so assumed that this would not fix me, anyway). Anyway, I'm cool now.
dr. jing is offline  
Reply With Quote
Old September 19th, 2011, 12:36 PM   #4 (permalink)
Senior Member
 
LBPHeretic's Avatar
 
Join Date: May 2010
Location: Wilmington, Delaware
Posts: 2,368
 
Device(s): Sprint HTC Hero (OEM Android 2.1) [Rooted] B&N Nook Color
Carrier: Not Provided

Thanks: 46
Thanked 507 Times in 407 Posts
Default

Quote:
Originally Posted by dr. jing View Post
I took it to the Sprint store, and they fixed it, free of charge. Doing a hard reset fixed whatever was locking me out of connectivity. I could have done this myself, but didn't see the point of doing it if Sprint could fix it without me losing all of my data (and I'd read that it makes no difference to the PRL versioning, so assumed that this would not fix me, anyway). Anyway, I'm cool now.
I am glad to hear that Sprint cleared up the issue for you. Sometimes a factory reset really is the only way to fix things.

I would hope, by now, Sprint would have fixed the PRL issue that other people were mentioning. Hopefully, your issue was just a fluke.
LBPHeretic is offline  
Reply With Quote
Reply

Sprint HTC Hero
Current Rating:
Rate this Phone:

The Sprint HTC Hero was announced on September 3rd, 2009, making Sprint the 2nd American mobile carrier to offer a phone based on Google's Android operating system. While HTC had already launched the Hero, making it available on European carrie... Read More

Tags
prl


Go Back   Android Forums > Android Phones > HTC Hero (Sprint)
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 02:50 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.