I'm a little irate with Sprint right now (Dust under Screen)
So I started getting the dust under the screen that numerous people have. So I took it to Sprint to have it fixed. They didnt give me any problems and said it would take about an hour because they had 3 other phones they were working on.
I come back to get my phone. She walks out...well apparently were not supposed to be fixing the screen issue anymore and this is why. She held up my phone. The screen looked like someone put Crisco all over their hands and rubbed it on the inside of the phone and to make it worse my screen no longer functioned anymore. She ruined it!!!!!!!!!!!!!!!!!!!!! It was just black.
So what does she do. Gives me a freakin refurb phone. I didnt want a refurb. I didnt want them to screw up my phone. So in the end I got screwed and got a phone someone sent back because it had issues.
Not only that but not all of my contacts were synced with Google so I lost about 20 phone numbers and have no way to get them back. Plus I had to search and reinstall all my apps because they apparently dont save in the market under your gmail address.
Needless to say I'm very upset with Sprint right now. I brought in a perfectly working Hero with barely any lag and I get a refurb in return because they ruined my perfectly functioning Hero!!!!!!!!!!!!
Plus I have to go through the phone and redo all my settings and junk because of it.
Any ideas on what I should do? I didnt have time to argue with them about getting a refurb and not a brand new one because I had to be somewhere.
This is when you call customer support and ask for advanced support and then ask them for their manager and the go off on the manager. Ask the sprint store employee her name and employee number and get irate and threaten to get the better business bureau involved. Trust me sprint will F you over if you let them but if you show that youre about business they will treat you like a king. I have literally replaced my hero 3 times already due to problems caused by me but i made it seem like it was their fault.
Use one of the rubber slip on cases that you can purchase from Sprint. My wife and I have had one for months and no dust to be found in our phones.
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LOL! serves you right for being an anal nitpicker!
it is just a phone. that is all. this is not a child, or an ancient treasure.
phones get scratched, dented, dinged, chipped paint, and dust in crevases. yes even dust under the phone. JUST LIKE ANY OTHER OBJECT IN THE UNIVERSE.
this is not a mystical talisman that never gets hurt, harmed, or dirty.
this serves you right. your uppance has come. stop being a dildo about your phone and treat it as such. a phone. stop obsessing about it. its really REALLY annoying.
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LOL! serves you right for being an anal nitpicker!
it is just a phone. that is all. this is not a child, or an ancient treasure.
phones get scratched, dented, dinged, chipped paint, and dust in crevases. yes even dust under the phone. JUST LIKE ANY OTHER OBJECT IN THE UNIVERSE.
this is not a mystical talisman that never gets hurt, harmed, or dirty.
this serves you right. your uppance has come. stop being a dildo about your phone and treat it as such. a phone. stop obsessing about it. its really REALLY annoying.
Well I'm sorry that I dont just settle like you apparently do. I paid for a phone with my money and I expect it to work. I do not expect Sprint themselves to break the phone I provided them. I simply expected them to clean and replace the seal. I like how you say it serves me right. I dont bitch about this phone like a lot of people on here. I dont post a thread a thread every other day about 2.1. I make on statement about Sprint breaking my phone and you say I deserved it? Youre a tool that or a spoiled little brat.
I'm already not liking this replacement phone. It lags something terrible. My other one had maybe a slight lag but not like this one. When I type the first three letters are all in caps and not just the first one. I cant stand it.
Use one of the rubber slip on cases that you can purchase from Sprint. My wife and I have had one for months and no dust to be found in our phones.
I have one. Actual HTC one for the phone. Dont like it. Makes the phone to thick and it holds all the lent from your pocket all over it.
I bought the Sprint ones first and I thought they were too slick. They need to make one in the middle. Slick enough it doesnt hold lent from your pockets but tacky enough to keep a grip on.
Well I'm sorry that I dont just settle like you apparently do. I paid for a phone with my money and I expect it to work.
it did work. it just had some dust under the screen. functionality: 100%
Quote:
Originally Posted by JMac202
I do not expect Sprint themselves to break the phone I provided them. I simply expected them to clean and replace the seal. I like how you say it serves me right. I dont bitch about this phone like a lot of people on here. I dont post a thread a thread every other day about 2.1. I make on statement about Sprint breaking my phone and you say I deserved it? Youre a tool that or a spoiled little brat.
sprint never would have 'broken' your phone if you didnt bring your fully functional phone to them, whining and complaining. you would still have your original phone in your hand right now.
Quote:
Originally Posted by JMac202
I'm already not liking this replacement phone. It lags something terrible. My other one had maybe a slight lag but not like this one. When I type the first three letters are all in caps and not just the first one. I cant stand it.
read above. could have had same phone.
tl;dr: whiner digs own grave, makes excuses for self induced misery.
Lol don't worry about it, most of these dumbasses on here will say you're nitpicking about dust and then start/participate in a thread about the dialer lagging for .03 seconds.
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Quote:
Originally Posted by sleejay
LOL! serves you right for being an anal nitpicker!
it is just a phone. that is all. this is not a child, or an ancient treasure.
phones get scratched, dented, dinged, chipped paint, and dust in crevases. yes even dust under the phone. JUST LIKE ANY OTHER OBJECT IN THE UNIVERSE.
this is not a mystical talisman that never gets hurt, harmed, or dirty.
this serves you right. your uppance has come. stop being a dildo about your phone and treat it as such. a phone. stop obsessing about it. its really REALLY annoying.
wow. are you serious? i can see some of your points, as well as his for bringing it in.
the hostility and put downs are totally not necessary, though. totally uncalled for.
back on topic, I too have some dust under the screen. I can only see it when the screen is off though, and it doesnt affect my use of the phone with the screen on. I had thought about taking it in, but decided it wasn't that big of an issue to warrant the hassle.
If your phone is lagging so bad now, perhaps it is time to root the little bugger and speed it up some.
LOL! serves you right for being an anal nitpicker!
it is just a phone. that is all. this is not a child, or an ancient treasure.
phones get scratched, dented, dinged, chipped paint, and dust in crevases. yes even dust under the phone. JUST LIKE ANY OTHER OBJECT IN THE UNIVERSE.
this is not a mystical talisman that never gets hurt, harmed, or dirty.
this serves you right. your uppance has come. stop being a dildo about your phone and treat it as such. a phone. stop obsessing about it. its really REALLY annoying.
^^Wow I just lost all respect for this arse.
You need to speak up, go back to the store, demand answers, and tell them you want a new phone or your out. I would be just as mad if I were you, because I know how shitty refurb phones can me. I have dealt with three of them in my life, and their quality is definitely lower than a brand new phone.
You need to raise holy hell with Sprint... both at the store and via call centers.
Last edited by scottmbolt; March 15th, 2010 at 09:30 PM.
wow. are you serious? i can see some of your points, as well as his for bringing it in.
the hostility and put downs are totally not necessary, though. totally uncalled for.
back on topic, I too have some dust under the screen. I can only see it when the screen is off though, and it doesnt affect my use of the phone with the screen on. I had thought about taking it in, but decided it wasn't that big of an issue to warrant the hassle.
If your phone is lagging so bad now, perhaps it is time to root the little bugger and speed it up some.
Mine didnt start out bad. Then it got to the point where I could see it all the time and it bugged me just simply because it shouldnt be there in the first place.
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Quote:
Originally Posted by JMac202
Mine didnt start out bad. Then it got to the point where I could see it all the time and it bugged me just simply because it shouldn't be there in the first place.
yeah, I've seen some photos of some hero's that had some serious dust in them. That is not cool, for sure.
Mine has a small gathering of specs in the lower left hand corner, but it doesn't seem to be accumulating anything more so far. If it gets really bad, I may take it in. Or try to fix it myself with that disassembly thread that's floating around here somewhere.
yeah, I've seen some photos of some hero's that had some serious dust in them. That is not cool, for sure.
Mine has a small gathering of specs in the lower left hand corner, but it doesn't seem to be accumulating anything more so far. If it gets really bad, I may take it in. Or try to fix it myself with that disassembly thread that's floating around here somewhere.
Thats where mine started out too. Good luck with it
LOL! serves you right for being an anal nitpicker!
it is just a phone. that is all. this is not a child, or an ancient treasure.
phones get scratched, dented, dinged, chipped paint, and dust in crevases. yes even dust under the phone. JUST LIKE ANY OTHER OBJECT IN THE UNIVERSE.
this is not a mystical talisman that never gets hurt, harmed, or dirty.
this serves you right. your uppance has come. stop being a dildo about your phone and treat it as such. a phone. stop obsessing about it. its really REALLY annoying.
I think the only one being a dildo here is you. And YOU are the annoying one. Enough said.
You need to speak up, go back to the store, demand answers, and tell them you want a new phone or your out. I would be just as mad if I were you, because I know how shitty refurb phones can me. I have dealt with three of them in my life, and their quality is definitely lower than a brand new phone.
Don't even bother with the store. Just call Sprint directly. Tell them you need this issue resolved duringthis phone call or you need to cancel your account. This will get their attention. You CAN and WILL get a new phone from a service rep manager.
I had issues with a Palm Pre and even more issues with the second Palm Pre they gave me to replace the "lemon" I got the first time (don't ask!!). However, the employees in the store would do nothing for me saying they already replaced one Pre and would not replace it again, and would not let me trade it for a Hero. When I told the employee at the store that I would cancel my Sprint account if he could not help me, he said, "Well, that is your choice." I went home and called Sprint, spoke with 3 reps who couldn't do anything for me. The third rep told me I HAD to go back to the store. I said that I am never going back to that store and if he couldn't help me, I was done with Sprint. The fourth person they transfered me to replaced my Pre with a Hero. New phone shipped to me within 2 days. Pre sent back to them via UPS with Sprint paying for all the fees.
My theory is this: The people working at the stores are employees paid an hourly rate. They are NOT invested in Sprint's success, or lack there of. If Sprint goes down, they just move on to the next retail job. However, the managers at the call centers are fully invested because this is a "career" to them. The more happy customers they have, the bigger their bonuses, raises, promotions, etc. will be.
I have been with Sprint for 5 years and was fully ready to dump them because of the trouble I had, and the lack of help I was getting, with the Palm Pre. I didn't WANT to leave Sprint, but I would have if my issues were not resolved.
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Last edited by Xandria; March 16th, 2010 at 12:59 AM.
You need to speak up, go back to the store, demand answers, and tell them you want a new phone or your out. I would be just as mad if I were you, because I know how shitty refurb phones can me. I have dealt with three of them in my life, and their quality is definitely lower than a brand new phone.
You need to raise holy hell with Sprint... both at the store and via call centers.
I actually thought it was quite funny. Anyway, the phone wasn't new by any means when he took it in. IT was used, refurbs are fine and a lot of times they are 30 day returns. Its really not a big deal.
If the refurb had physical damage of any time or any problem with the speaker etc.. then I mean yeah bitch, but you guys are some dramatic folk around here.
Quote:
Originally Posted by Xandria
Don't even bother with the store. Just call Sprint directly. Tell them you need this issue resolved duringthis phone call or you need to cancel your account. This will get their attention. You CAN and WILL get a new phone from a service rep manager.
I had issues with a Palm Pre and even more issues with the second Palm Pre they gave me to replace the "lemon" I got the first time (don't ask!!). However, the employees in the store would do nothing for me saying they already replaced one Pre and would not replace it again, and would not let me trade it for a Hero. When I told the employee at the store that I would cancel my Sprint account if he could not help me, he said, "Well, that is your choice." I went home and called Sprint, spoke with 3 reps who couldn't do anything for me. The third rep told me I HAD to go back to the store. I said that I am never going back to that store and if he couldn't help me, I was done with Sprint. The fourth person they transfered me to replaced my Pre with a Hero. New phone shipped to me within 2 days. Pre sent back to them via UPS with Sprint paying for all the fees.
My theory is this: The people working at the stores are employees paid an hourly rate. They are NOT invested in Sprint's success, or lack there of. If Sprint goes down, they just move on to the next retail job. However, the managers at the call centers are fully invested because this is a "career" to them. The more happy customers they have, the bigger their bonuses, raises, promotions, etc. will be.
I have been with Sprint for 5 years and was fully ready to dump them because of the trouble I had, and the lack of help I was getting, with the Palm Pre. I didn't WANT to leave Sprint, but I would have if my issues were not resolved.
and you...
You were obviously fishing for the Hero trying to get a free upgrade. You cant deny that. Plus you tell that story with no detail, what made your second device a lemon. You cant make generalized statements like that with no reasons, it makes for a incredible bias read.
I have worked in a sprint call center for advanced level support. The people and managers including are just as miserable. The only difference is when they place you on hold they turn around and talk shit about you to their coworkers. 100% true. At the store they just wait for you to leave.
Anyway, it was a terrible job with terrible management filled with drones that obviously barely had a GED and no ambition to go anywhere. Management in customer service and even technical support was basically decided by seniority, been there 10 years? welp next in line--regardless of skill or ability. The problem is, when a company gets as large as Sprint, many things just stay broken.
When they answer the phone you are just another pain in the ass to them and would rather not have to talk to you. I witnessed this first hand for 4 months. The problem is the people that YOU would actually need to talk to to make permanent changes good luck ever speaking with them. Even as an employee, have any ambition, ideas, problems you are not heard.
and in case anyone is wondering, no I wasnt fired, working for that place was a vortex and quite depressing. I quit.
Last edited by tipharet; March 16th, 2010 at 02:19 AM.
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You were obviously fishing for the Hero trying to get a free upgrade. You cant deny that. Plus you tell that story with no detail, what made your second device a lemon. You cant make generalized statements like that with no reasons, it makes for a incredible bias read.
I have worked in a sprint call center for advanced level support. The people and managers including are just as miserable. The only difference is when they place you on hold they turn around and talk shit about you to their coworkers. 100% true. At the store they just wait for you to leave.
Anyway, it was a terrible job with terrible management filled with drones that obviously barely had a GED and no ambition to go anywhere. Management in customer service and even technical support was basically decided by seniority, been there 10 years? welp next in line--regardless of skill or ability. The problem is, when a company gets as large as Sprint, many things just stay broken.
When they answer the phone you are just another pain in the ass to them and would rather not have to talk to you. I witnessed this first hand for 4 months. The problem is the people that YOU would actually need to talk to to make permanent changes good luck ever speaking with them. Even as an employee, have any ambition, ideas, problems you are not heard.
Sorry you had such a bad experience. I wasn't fishing for anything. I didn't put in details because I figured nobody would read it anyway. The store told me my original Pre was a lemon due to some "battery leak." I am not tech savy and just took their word for it.
My theory was just that. A theory.
I only typed my post above because I was trying to help another person on here with their woes regarding finding help at Sprint. Didn't mean to hit a nerve with you.
Sorry you had such a bad experience. I wasn't fishing for anything. I didn't put in details because I figured nobody would read it anyway. The store told me my original Pre was a lemon due to some "battery leak." I am not tech savy and just took their word for it.
My theory was just that. A theory.
I only typed my post above because I was trying to help another person on here with their woes regarding finding help at Sprint. Didn't mean to hit a nerve with you.
You didn't really, it wasn't a hostile comment, although I am not suprised it seems like it was. If anything I was accurately describing the reality of "customer support". It was more or less to reiterate your point.
I sent my phone back to HTC last week who said they had a permanent fix for the dust issue. Mine was getting extremely bad. Hopefully it will come back clean and sealed up tight. I was told by an HTC rep that the "fix" is to remove and replace all seals and the front cover. I'll let you all know how it works out once I get my phone back.
if your contacts were synced with google then they should be fine just use the same google email in the new phone and they should automatically sync
Not all of them synced. I had about 20 numbers missing. Im pretty much thankful for the Lookout App. It saved my butt.
Anyways this phone is still very laggy. I have everything set like the first one I had and its terrible. Still everytime I get a text it takes 5 seconds to pull it up and then the first 3-5 letters are in all caps. Its a small thing but very annoying.
Sprint and HTC has beaten me into submission. I actually shipped my phone to HTC, two weeks later they shipped it back filthy with MORE dust under the screen. There are threads about this issue on HTC's forums and Sprint's forums...still no official word on fixing it. People are seeing mixed results as well. The Sprint stores in my area won't touch it, some people are getting free phones, some are getting their phones repaired. They really need to at least stick to one plan of attack here.
Have any of you tried the DIY dust removal outlined in the tutorial here?
3 times. 3 phones. On my fourth now. Thankfully my Best Buy guy is being VERY cool. He just tells me, if this one does it bring it back and I'll swap you out again.
Thoughts on cleaning it yourself:
1) It's really easy to take it apart. No worries there. The guide is helpful, but I have to admit, I didn't even use it the first time I cracked mine open cause the OP ran out of bandwidth on his image server.
2) Find as close to a dust free environment as you can to do it. Once you open that thing, you'll see just how much dust you have floating around in the average room because it will ALL find its way to your touchscreen or LCD.
3) Whatever you do, for the love of god and all that is holy, DO NOT touch the damn touchscreen on the bottom. Once you smudge something under there, you will have your work cutout for you cleaning it off. Here's why: There's a foam rectangle meant to seal the LCD to the underside of the touchscreen. If you get dust or a finger on that underside and try to clean it off, your towel will invariably touch SOMEWHERE on that foam and create a new smudge...rinse->repeat->rinse->repeat ad infinitum. Then you'll see smudge against the very edge of the touchscreen and it will be nearly impossible to get it completely off. Just don't touch it whatever you do and keep it underside down while you clean your LCD.
4) Consider this: The seal is faulty. Anybody with dust will "get that". Once you crack the seal, it will NEVER be as good as it was when you reseat the LCD unless you do something to make it better. For that reason, if you crack the seal, you should be prepared to run a bead of some type of sealant (silicon, caulk, elmer's glue) around the reseated LCD screen otherwise, see step #1.
Good luck,
J
PS I think HTC should be ashamed of themselves for letting an otherwise remarkable device hit the streets with this issue. Yes, I'm OCD. I admit that, but the phone *is* $479. That's alot of cake for a distracting user experience and given HTC's supreme efforts with Sense, I don't think that's what they're after.
Oh, btw: I don't think a sleeve, screen protector, holster, or any other protection device will do jack to keep the dust out unless it covers every opening on the phone (otterbox?). Why?
Screen protectors do not protect the area the dust gets in from. Take the phone apart and you'll see what I mean. The touchscreen is GLUED to the top half of the outer case.
I've seen pictures and reports of dust at the bottom by the keys, the top left and the top right (mine always started on the top right). The dust is coming in somewhere besides the front panel. It's gotta be the speaker grill, or the headphone jack, or somewhere along the bottom of the keys, but with that touchpad glued to the top case, I can't believe dust would get in there.
For the record, my last two wore an Innocase rubberized shell and screen protector--still got the dust.
LOL! serves you right for being an anal nitpicker!
it is just a phone. that is all. this is not a child, or an ancient treasure.
phones get scratched, dented, dinged, chipped paint, and dust in crevases. yes even dust under the phone. JUST LIKE ANY OTHER OBJECT IN THE UNIVERSE.
this is not a mystical talisman that never gets hurt, harmed, or dirty.
this serves you right. your uppance has come. stop being a dildo about your phone and treat it as such. a phone. stop obsessing about it. its really REALLY annoying.
Where's the "no thanks" button? If you just want to be an ass and anonymously rip on people over the internet to help your self esteem find another forum. It's nice to be important but important to be nice, that goes for all hostile posts in this thread. Yes it is just forum on the internet but that doesn't mean we all can't be civil with each other.
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Last edited by Taterus Maximus; March 17th, 2010 at 11:27 AM.
sprint pulled the same crap on me with my pre. i wasn't able to hear people on phone calls, and they weren't able to hear me. took it into a sprint store, and they had no idea what was wrong with it. i had had the phone for 35 days (barely over the 30 day period they allow for exchanges for new phones), so their solution, instead of looking into fixing it or what could be causing that problem, was to give me a refurb phone. the first one they give me had a cracked screen. second, the slider was way too loose. and the 3rd, i can't even begin to name all of the problems.
i tried to tell them that this was their fault b/c their store was not educated on the issue with my phone (all that was wrong was it was stuck in headset mode). instead, they take the lazy route and give the refurb. i don't care if people say the refurbs are good phones - they are not. i had nothing but problems with them. i'd keep bitching to sprint, but i honestly doubt it gets you anywhere. all they did for me was reset my eligibility, and i had to buy another phone - the hero (which i love).
Well I took the refurb back to Sprint yesterday and told them my list of complaints with it. He said he wanted to test it. He took it to the back and about 20 minutes late the guy said my phone was "FUBAR" (F'd up beyond all repair).
They gave me a brand new one. Box, chargers etc but conveniently took the new SD card out and gave me my old one. I was hoping I'd have an extra card but I guess not. Not a big deal though. The new phone is way better than the refurb and runs like my original one did. I'm much happier now.
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Quote:
Originally Posted by sleejay
LOL! serves you right for being an anal nitpicker!
it is just a phone. that is all. this is not a child, or an ancient treasure.
phones get scratched, dented, dinged, chipped paint, and dust in crevases. yes even dust under the phone. JUST LIKE ANY OTHER OBJECT IN THE UNIVERSE.
this is not a mystical talisman that never gets hurt, harmed, or dirty.
this serves you right. your uppance has come. stop being a dildo about your phone and treat it as such. a phone. stop obsessing about it. its really REALLY annoying.
Dust under the screen is not a problem I have, but I agree it is a manufacturers defect and as such eligible for warranty repair. To insinuate that it is the op's problem for taking it in to be serviced is childish and inflammatory. To go so far as insults only makes you look small.
Congrats on getting it replaced. I've had my hero for 3 months now and the only place i have a dust problem is around the camera lense.
The few times I've taken the back cover off I have noticed dust gathering around the bottom and near the speaker grill. Goto Radioshack and buy these microfiber clothes made by some company called carson...they cost 99 cents. I used that to clean out the dust and tried to remove as much of it thats around the outer camera lense (lense on the back cover). My friend also told me to use a Qtip in that area and it works pretty well.
JMXP is right tho...you have to be really careful if you decide to do it yourself. Its like painting a car.
Got my phone back from HTC yesterday and I'm so far I am extremely impressed and satisfied with the results. First of all it was only a one week turnaround time from the time UPS picked up my phone till I was unpacking my phone at home yesterday. HTC told me to expect 3-7 business days from the date they received the phone for it to make ti back to me. So +1 to HTC for that. As far as the phone goes not a speck of dust or smudge under the screen. I do notice that the front cover and/or key pad (menu, search etc.) has been replaced and there is a much tighter seal between the screen and the phone itself. Hopefully the dust will stay out and this was truly a permanent fix by HTC. I will be sure to post and update if my phone ends up with dust again, but I got my fingers crossed that HTC got it right this time and I can finally enjoy my phone again!!
Dust under the screen is not a problem I have, but I agree it is a manufacturers defect and as such eligible for warranty repair. To insinuate that it is the op's problem for taking it in to be serviced is childish and inflammatory. To go so far as insults only makes you look small.
The constant whining "Dust" threads are quit annoying. How many more do we need? These type of conversations ruin this forum for people who want to have legit discussions about the Hero.
IMO, if you start another WORTHLESS "Dust" thread you deserve getting slammed. Ban me if you like for speaking my opinion as I visit less often because of threads like these.
The constant whining "Dust" threads are quit annoying. How many more do we need? These type of conversations ruin this forum for people who want to have legit discussions about the Hero.
IMO, if you start another WORTHLESS "Dust" thread you deserve getting slammed. Ban me if you like for speaking my opinion as I visit less often because of threads like these.
Then why not just stay out of them instead of trying to stir the pot?? Funny how you are whining about people whining about dust......
This may be have already been mentioned, but I was looking into the HTC hero dust issues with HTC and I got this email reply....
Dear Russell,
We understand the importance of having all the information on our phones. We have resolved the dust under the screen issue on the Sprint Hero. However, if you purchase a Sprint Hero and there becomes dust under the screen, then this phone did not receive the fix and you will have to contact the Sprint Repair department (or visit a Sprint Service & Repair Center) so the fix can be applied to the phone.
Thank you for contacting HTC. In order to help improve our service, we would like to invite you to take our Customer Satisfaction Survey located at HTC Online Survey.
Jonathan
HTC Technical Support
Hopefully this is true, although from reading other's experiences it sounds like they are slowly getting it right.
I have heard in other venues that refurbs typically have a lower failure rate than new... so I wouldn't worry about that aspect. I would potentially complain about the steps leading up to needing a refurb, but not about the refurb itself...
Sometimes referbs are better than new. I replaced my Instinct once due to water damage. The refurb looked like new and actually worked better and faster. Maybe there's a little hands on fine tuning on them. I have no problem with refurbs. TC
now all you all b!#ching is going to make the cry baby moderator mad and you all are going to get dinged and a PM about your so called abuse. ( I have ) I own and run 3 message boards and have many moderators and never once have I seen one of mine act like a Nazi Regime and threaten to ban everyone for opinions and fun hearted trash talking like on here.
Sometimes referbs are better than new. I replaced my Instinct once due to water damage. The refurb looked like new and actually worked better and faster. Maybe there's a little hands on fine tuning on them. I have no problem with refurbs. TC
Except the refurb given to me was worse. Lagged something terrible with almost everything I did. Mine was great other than the dust.
Sprint tested it and sure enough it failed their tests and I was given a brand new one.
so today I took my screen protector off, and I see dust on the top right corner! I've had the phone for a month and a half.... I had my htc touch since they came out and no dust issues to date! ! I hope they are in fact replacing the defective phones
so today I took my screen protector off, and I see dust on the top right corner! I've had the phone for a month and a half.... I had my htc touch since they came out and no dust issues to date! ! I hope they are in fact replacing the defective phones
According to my Sprint store Sprint is no longer supposed to "fix" them. Only replace them if you have TEP. Otherwise you're SOL.
Sprint's taking a lot of heat, heh. I work in a Service and Repair Center for Sprint.
1. I haven't seen a single person come in with Dust under the screen problem. and I live in the desert.
2. We haven't received any word from HTC or our Sprint SAR about a permanent fix to this problem, most likely because we don't have any complaints?
3. Alot of rumblings about Service and Repair Reps taking the lazy route and just replacing Palm Pres.. Fact of the matter is, if their is ANY suspected hardware malfunction where a Hard/Factory Reset will not fix the problem, we have to Swap it out. Not even allowed to open those devices. I was in trouble once because I took a power button off and replaced the little sticker under it instead of ordering the customer a refurbed device.... That's how anal Palm is about their new devices being opened up.
LOL! serves you right for being an anal nitpicker!
it is just a phone. that is all. this is not a child, or an ancient treasure.
phones get scratched, dented, dinged, chipped paint, and dust in crevases. yes even dust under the phone. JUST LIKE ANY OTHER OBJECT IN THE UNIVERSE.
this is not a mystical talisman that never gets hurt, harmed, or dirty.
this serves you right. your uppance has come. stop being a dildo about your phone and treat it as such. a phone. stop obsessing about it. its really REALLY annoying.
What an ridiculous comment. For some who didn't have an upgrade, they paid almost 600 dollars for this phone. Now, my FIRST hero had a huge amount of dust under the screen on day 2. I have owned probably about 20 phones in my life, and NOT ONE (besides the curve after about a year and a half) had dust under the screen. I'm sorry but if I'm paying 600 dollars for a piece of equipment it should be sealed properly for christ sake. We arn't talking about "oh I've had the phone a year and its starting to wear down" no, we are saying 2 days after brand new. Your analogies my friend are whats annoying
The constant whining "Dust" threads are quit annoying. How many more do we need? These type of conversations ruin this forum for people who want to have legit discussions about the Hero.
IMO, if you start another WORTHLESS "Dust" thread you deserve getting slammed. Ban me if you like for speaking my opinion as I visit less often because of threads like these.
And if I could comment on this as well. Some advice for you as well as many others who have visited this thread. The way forums work is this. You log in. There are recent topics. If you would like to read them then take these steps.. 1) Click on the topic and read. If you would not like to read the topic then take these steps.. 1) Don't click the topic, maybe keep scrolling down the list. I mean cmon. You came to this thread for the sole purpose of griping about it. If they are that annoying, and awful then skip it dude, because in all honesty your reply was just as worthless if not more than the thread itself. It just baffles me that people feel its necessary to tell people what to and what not to post on a public forum.
Frankly the only reason I come to this forum is for the entertainment value. It's virtually impossible to get any useful information from here because of all the fodder.
FWIW, the OP deserves to get slammed. Not only does dust under the screen have no effect on the usability of the phone but the OP lied to us. In the beginning, he states he wasn't trying to get something for nothing and then later complains about not getting a free sd card when he swapped his phone.
Frankly the only reason I come to this forum is for the entertainment value. It's virtually impossible to get any useful information from here because of all the fodder.
FWIW, the OP deserves to get slammed. Not only does dust under the screen have no effect on the usability of the phone but the OP lied to us. In the beginning, he states he wasn't trying to get something for nothing and then later complains about not getting a free sd card when he swapped his phone.
How can dust NOT affect useability? It's a screen used to view things. If something is obstructing that view I'd say there is a problem. My Hero has dust under the screen and in daylight it is hard to read or see what's behind it.
I'm a little irate with Sprint right now (Dust under Screen)
Sprint HTC EVO running STOCK
