JimmyDeemo

Hi all,

This have been discussed here and here, yet there doesn't seem to be an answer.

I need to install HTC Sync on my computer so that i can install the latest ROM update from T-Mobile.

I get the following error when trying to install the version 2.0.4 of the software. I get a dialog that saids something like configuring the HTC Driver and then;

'Error 1722. There is a problem with his Windows Installer package. A program run as part of rht esetup did not finish as expected. Contact your support personnel or a package vendor. Action CA_DriversInstall, location: ...\MSIB9.tmp, command...'

I think its mainly due to the fact that i'm runnning Windows XP 64bit SP3. I have tried the usual stuff, including running the installer in compatability mode. But to no joy.

Please note that i understand there i a resolution to syncing on 64bit machines but i can't even install the program.

Can anyone please give me some ideas about getting this working? I'm open to try anything. Thanks in advance.

Last edited by JimmyDeemo; November 14th, 2009 at 03:19 AM.

itandy

Not sure about your error. But HTC has just released a new version of HTC Sync (2.08). Perhaps you can give it a try.

HTC Sync upgrade (V2.0.8) for HTC Magic, Hero & Tattoo

JimmyDeemo

Thanks a lot for the reply. I have tried that installer, and i run into the same problems.

Official word from HTC is that my operating system is not supported, end of.

Seems strange, normally someone works out a way round this problem. But i guess not enough people are having issue with it.

Any more help much appreciated.

Slug

It's a long shot Jimmy, but maybe try using the Vista x64 drivers as described for fixing the Win7 installation problem here?

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surajitphukan

I have a similar problem. Just bought a Hero and wanted to install HTCSync 2 but get error 1327 which says invalid drive E:/

Someone help!

petefoth

I was having problems trying to install HT Sync so that I could do the ROM upgrade to Hero_2.73.405. I don't remember the errors I was getting, but after a lot of googling I found a post which said, in effect, you don't need HTC Sync installed, you just need the SD Card drivers (which for me installed themselves pretty much automatically the first time I connected the Hero to the PC). It was a few days ago, and I didn't make notes, but as I remember:
a: the USB connected notification should be showing on the Hero
b: the card is not mounted
c: the "USB debugging" checkbox in Settings / Applications / Development is checked
d: run the downloaded ROM Upgrade Utility from the PC

Actually this suits me fine as I don't use Outlook so I have no use for HT Sync. Hope this helps

Regards

Pete

itandy

Some guy might have a solution for this 1722 error. Check it out.

http://androidforums.com/htc-hero/7188-help-htc-sync.html#post139887

afonja

That's the correct link Help with HTC Sync

Last edited by afonja; November 29th, 2009 at 04:06 AM.

gotwood

Ive had nothing but problems using htc sync since Ive had this phone. the latest release included. Sprite backup is selling thir 29.00 backup app now on special for .99 cent
I think HTC software should work since Im buying thier phone, I should have a tool that works but for 99 cents I think Im going this route.

I assume outside links arent allowed so google sprite android

Last edited by gotwood; January 27th, 2010 at 01:06 PM.

a7awo

I'm getting the same error (1722) on my work pc (win2003) ... anyone found a solution?

lemuet

hi
i put my problem in french it is more easy for me
i have the same probleme with windows XP SP3

bonjour
après avoir suivi tous les tuto même sur les forums anglais impossible d'installer htcsync
j'ai l'erreur 1722
et quand je ferme cette erreur j'ai la page d'installation qui me dit que riens n'a été installe donc je n'ai même pas les drivers comme indiqué au paragraphe 7 du tuto
quelqu'un pourrai me dire ou je peu les downloader s'il vous plait
merci
pardon j'ai oublié de dire que j'étais sur xp sp3 et que j'ai un tatoo orange
voici les images que je voie dans l'ordre
http://www.cijoint.fr/cjlink.php?file=c … eIXFfr.jpg
quand je clic sur la croix:
http://www.cijoint.fr/cjlink.php?file=c … 3hXwQu.jpg
puis
http://www.cijoint.fr/cjlink.php?file=c … MwgGWN.jpg
et la rien d'installé
je pense que c'est un bug (d'après les différents forums mais je n'arrive pas à le cerner)
merci pour votre aide
même la nouvelle mise a jour du:17/04/2010
http://www.htc.com/uk/SupportViewNews.a … ews_id=627
mêmes message d'erreur
j'ai trouvé cela comme palliatif et ca marche très bien (google calendar sync)
a moins que vous ayez des solution plus simple

Last edited by lemuet; April 25th, 2010 at 02:26 AM.

iliko

Help with HTC Sync

Jaffa

Threre is no real reason to use HTC Sync with hero, Use your google account for all contacts and calendars, or Use Mybackup Pro, HTC sync is just too much agro, imho

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Johnny Darko

Hello

I recently had the dreaded Error 1722 when trying to install to four computers. 1 was sucessful with 3 1722 failures. I tried everything, delete temp files, unreg and re-reg msiexec, install the latest windows installer, stop Anti-Virus services, etc. etc. This was all by suggestion from HTC after waiting on hold for 30 minutes and the final result was to consult support.microsoft.com in regards to windows installer errors.

How I resolved this:

First of all these computers are all XP Pro SP3 and all part of a domain. I logged off the current user and then logged in as administrator on the local computer account. Once logged in I then ran the install program and this worked perfectly on all three computers even with my Symantec AntiVirus program running. XP Home users will need to change how they log onto the computer so that they need to use the alt ctrl del method and then they can enter username administrator and as in most XP Home installs there is probably no password for the administrator account. Domain users may need to get the administrator password from their IT people.

Good Luck!

Last edited by Johnny Darko; June 11th, 2010 at 11:00 AM.

TexasSam

This worked, thank you!!!

Sam

dkgs

Getting error 1722 while attempting to install HTC Sync.
I'm running vista. Dont' see any solutions that apply to this operating system having this issue.

UPDATE/SOLUTION****

I am on a Dell Inspiron running Vista. Got the error 1722 while trying to install. Did all of the recommended things like turn off virus software and shut down other programs and run as admin. Still got the error.

The Dell Inspiron has problems with the USB connections/drivers. For example the built in web cam frequently gets an error saying that the hardware must be reinstalled or removed or something impossible like that. The fix is to plug something into a USB port.

Well it turns out that by removing the USB driver by means of the device driver, rebooting and plugging something into a USB port to get the driver reinstalled did the trick. No error 1722 and I didn't have to turn off the virus software or shut down any other programs.

Doesn't make sense to me exactly, but I saw something in another forum that pointed me in that direction and knowing about the web cam issue I gave it a try.

Hopefully this will help someone else fix the problem.

Last edited by dkgs; December 6th, 2010 at 10:16 AM.

MFussell2316

I had this same exact problem. Drove me nuts. Read somewhere that there might be a conflict with iTunes. Fortunately, my iTunes is on an external hard drive. I unplugged it, reloaded the HTC Sync software and it booted right up with no errors. If you can somehow 'disable' iTunes, or disconnect any external hard drives, give it a shot. It might work for you like it did me. Good luck!!!