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Old March 1st, 2010, 05:58 PM   #1 (permalink)
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Default Can I set up a SMTP mail client on my Hero?

I'm pretty new to the Android here and I just need a little nudge in the right direction I think. I have my gmail account set-up, and a hotmail account set up through the mail application, but I just got a job which provided me with my own email address. My boss gave me the information to set it up on my phone but under protocol, I only see POP, APOP, and IMAP. He told me the "smtp mail server" so I'm guessing I'm kind of missing something...

Do I need to use a different program to get my work emals? Did he not give me all the information I needed to set it up?

Thanks in advance.

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Old March 2nd, 2010, 11:02 AM   #2 (permalink)
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No you don't need any program to set it up use google and check out how to config an email thats smtp with your phone.
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Old March 5th, 2010, 06:23 PM   #3 (permalink)
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Not to sound like a dick, but think of what you just said...

I am on an Android system... if it were easy enough to "Google"the answer myself, dont you think I would have found it before i posted in this forum?

I still cant find the answer on the web. Can someone post a 'tutorial' type answer to my question please? I guess I should have been more specific when I originally posted looking for help.
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Old March 5th, 2010, 09:56 PM   #4 (permalink)
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Default Re: Can I set up a SMTP mail client on my Hero?

From what you've already done, you don't even need a nudge -- you've successfully configured gmail & other than gmail clients.

IMAP & POP are incoming mail protocols.
SMTP is outgoing mail protocol.

You need this info for setup.
email address
login & password
IMAP or POP?
incoming mail server
outgoing mail server

For both incoming & outgoing mail servers, where available, I also select SSL/TLS, or data encryption. To work, it has to be supported on the mail server side, which it usually is, in my experience.

If this doesn't help, ask more questions & I'll try again.

edit to add: maybe all I really needed to say was: smtp server is outgoing mail server. oops. :-)
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Old March 5th, 2010, 10:53 PM   #5 (permalink)
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Getting the client set up wasn't difficult, but remember, all my boss told me was, and I quote the conversation history,

host name
mail.whateverwhatever.ca
user name is your email address
smtp mail server
mail.whateverwhatever.ca
server port 995

Is that POP? Is that APOP? Is that IMAP? If all I have is the SMTP mail server, and I missing information?

Quote:
Originally Posted by gadzooks View Post
From what you've already done, you don't even need a nudge -- you've successfully configured gmail & other than gmail clients.

IMAP & POP are incoming mail protocols.
SMTP is outgoing mail protocol.

You need this info for setup.
email address
login & password
IMAP or POP?
incoming mail server
outgoing mail server

For both incoming & outgoing mail servers, where available, I also select SSL/TLS, or data encryption. To work, it has to be supported on the mail server side, which it usually is, in my experience.

If this doesn't help, ask more questions & I'll try again.

edit to add: maybe all I really needed to say was: smtp server is outgoing mail server. oops. :-)
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Old March 5th, 2010, 11:25 PM   #6 (permalink)
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Quote:
Originally Posted by bp_e11even View Post
Not to sound like a dick, but think of what you just said...

I am on an Android system... if it were easy enough to "Google"the answer myself, dont you think I would have found it before i posted in this forum?

I still cant find the answer on the web. Can someone post a 'tutorial' type answer to my question please? I guess I should have been more specific when I originally posted looking for help.
And I'm also on a Android system to, and all I did was google my answer and it gave me directions on how to set it up. It's usually just smtp.whateverthelinkis.whatever ex(smtp.att.yahoo.com) and your pop will be pop.whateveryourlinkis.whatever ex(pop.att.yahoo.com) you have to manually configure it that's how I got my ATT email working, no promise that smtp.whateveryourlinkis.whatever will work I don't know how your address goes but if you tell me it I could give it a shot.
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Old March 5th, 2010, 11:34 PM   #7 (permalink)
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Default Re: Can I set up a SMTP mail client on my Hero?

Quote:
Getting the client set up wasn't difficult, but remember, all my boss told me was, and I quote the conversation history,



host name

mail.whateverwhatever.ca

user name is your email address

smtp mail server

mail.whateverwhatever.ca

server port 995


Bosses :-). But we're getting somewhere. Port 995 is POPS, or secure POP.

And settings for both incoming & outgoing/smtp servers for this account are
mail.whatever.ca

So... you'll select POP & now I'll get a little hand wavy on account of each mail client app is a little different in how it asks for what. If it asks for port, enter 995. If you see 110 (that's POP) & can change it, do it there. Possibility 3: selecting SSL/TLS will likely accomplish same.

Exactly where host name might come in hasn't come to me yet, but I think we're okay without it.
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Old March 5th, 2010, 11:50 PM   #8 (permalink)
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I changed all the information and as soon as it started to verify the account, it says, "Warning. Cannot connect to the mail server to verify your account information. Your server is not responding." So I hit next, and I keep entering in the same information... now that I have finished set up, it saves, but still shows, "Warning. Cannot connect to the mail server to verify your account information. Your server is not responding."

What's the dilly?!
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Old March 6th, 2010, 12:02 AM   #9 (permalink)
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Default Re: Can I set up a SMTP mail client on my Hero?

Quote:
I changed all the information and as soon as it started to verify the account, it says, "Warning. Cannot connect to the mail server to verify your account information. Your server is not responding." So I hit next, and I keep entering in the same information... now that I have finished set up, it saves, but still shows, "Warning. Cannot connect to the mail server to verify your account information. Your server is not responding."



What's the dilly?!
Server not responding most likely means we don't have everything right just yet. There's a small chance server is down, for maintenance say, but probably not. I've config'd, using gmail & k9 mail apps, but not email app yet. I'm going to take a quick look at it now.
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Old March 6th, 2010, 01:00 AM   #10 (permalink)
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Default Re: Can I set up a SMTP mail client on my Hero?

Quick, not so much. I had some problems but eventually succeeded.

Showstopper for me was not selecting SSL under Security.

I had entered POP, incoming mail server, & 995 as port, but those alone weren't enough. It went into a checking state to infinity, & canceling didn't happen any too quickly either. Once I added Security, SSL, checking completed quickly.

If by chance you haven't selected SSL for Security, you might try that. If no difference, TLS, ...

If no Security choice works, then I wonder if we've got the right incoming server name. If host name looks like somethingelse.whatever.ca, there's a chance that's it. I like the looks of mail.whatever.ca better, but maybe...
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Old March 6th, 2010, 11:57 AM   #11 (permalink)
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I think we are getting somewhere... I found a typo my boss gave me in the server name so I changed that and i had to set the security type to ssl in order to get the incoming server to work. When I made the same changes in the outgoing server, it came up, "warning, your outgoing server doesnt support authentication" or whatever. What does that mean?
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Old March 6th, 2010, 12:25 PM   #12 (permalink)
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Default Re: Can I set up a SMTP mail client on my Hero?

Excellent!

Now, for outgoing server settings,de-select Require Sign-in. You can do this in Email app, Menu, Accounts, select this account, Outgoing Server Settings.
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Old March 6th, 2010, 01:13 PM   #13 (permalink)
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Success! Thank you.
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Old March 6th, 2010, 01:22 PM   #14 (permalink)
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Default Re: Can I set up a SMTP mail client on my Hero?

My pleasure, you're welcome!
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