SiS-Shadowman

I'm the owner of a HTC Hero for three days and I'm already thinking the darn thing isn't worth a penny. I bought it together with a 16gb Sandisk sdhc class 2 card and it keeps damaging the filesystem every day. It starts with the native media player not working correctly (Sorry the player cannot play this audio file), although it could play it like 10 minutes ago, then going on to not even recognizing the sd card anymore (showing Total & Available Space as 00). Unmounting the sd card and then removing & inserting it again then brings up a message that my sd card is damaged and that I should format it, however clicking format doesn't do anything.

The best part about this is that neither of the product reviews I've read showed this issue, although there are so many frustrated android users that keep telling the same story of not-working sd cards. I wonder why neither google nor HTC offer a patch / workaround. It's just not possible that no one noticed this problem during the development process.

Is there anyone who has the same issues or can offer some advice?
If I can't get this fixed in some days then I'm returning the phone and switch to something that will really work.

G8D

Sounds like a dodgy card and not the Hero itself..

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Hrochnick

I had practically the same thing happen to me, a new card was the answer and no troubles since.

SiS-Shadowman

Well, if it's the card, why isn't windows finding errors on it when my hero states that the card is damaged. This really doesn't make sense to me. Anyways, I'm willing to give it another shot (since I have until April to send it back). Is there any brand you recommend, other can Sandisc? What about the speed class? I've read somewhere that I should use at least class 4, is this right?

Xyro

If the phone can't actually format it, have you tried formatting it in the PC? Does that help?

SiS-Shadowman

I've just formatted it under windows 7, using Fat32 and the default block size (whatever that may be). It seems to be working right now (that is it could recognize my card and play some music from it, however I've only put like 400Mb on it) and I can play what is on the card, but I'm about to transfer 5gigs on the card and see if it still works.

SiS-Shadowman

Well, that didn't really help. The player refused to play my files this morning (after not using the phone for 7 hours) and only worked after I booted the phone again. Since then my phone even crashed twice.
This is really not the quality I expect from a phone that cost' so much...

daveybaby

While your problem *could* be down to a faulty hero, it could also easily be down to something else.

e.g. You could have a faulty or faked memory card (if you bought it off ebay its VERY likely to be fake and lower capacity than advertised). Or you could have a virus on your PC which is corrupting your memory card.

Or something could have gotten borked on your hero (dodgy app or something). If nothing else works try a factory reset (and with a newly formatted card) before you decide to send it back.

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Xyro

Have you tred the phone with another memory card? (Like the 2GB it came with) That way you could tell if it's the phone or the card.

SiS-Shadowman

Thanks for the answers.
I've bought the card from Amazon, so I think it's an original, however it still may be damaged. I will try the card it came with and my other 2gb cards and see if it works with them. I've also considered a factory reset, however I didn't find out how to do this. Can you describe the process to reset my hero?

Xyro

HTC Hero - How do I reset and restore my phone back to the factory default settings?

Although if you're wiping your hero anyway, it might be a good time to update your phone to the latest firmware (build no. 2.73.x.x), as this also wipes the phone.