HTC Sync and Vista

jaybea830802 · July 25th, 2009, 09:39 AM

Has anyone tried using HTC Sync to synchronise Outlook Calendar and Contacts with the Hero on Vista (Ultimate)? I have had great problems getting the phone and PC/Laptop to recognise each other, despite turning off Firewall and Antivirus and allowing HTC Sync to run as Administrator. I have only got it to work once on my Laptop, despite uninstalling and reinstalling, and I only got it to work a second time on my PC after several reboots.

I don't have problems synching other devices (Treo 650 and TomTom) so I don't think it is a hardware problem.

If you use Categories for Calendar entries in Outlook then watch out, as the Hero Calendar does not support them and deletes them all, which resulted (for me) with a lot of duplicate entries in Outlook. One-way syncs (PC -> Hero) might be the only solution if I want to keep Categories.

Other than that, the phone is great. I am sure that the inevitable teething problems will be sorted out soon.

Jules

p5ym0n · July 27th, 2009, 10:43 AM

I'm having the same problems with my Hero and HTC Sync in W7 RC 64.
I thought it was related to the adb drivers not getting installed, but after reading around they seem to be in now (but showing at HTC Dream Composite ADB interface, I don't know if that's correct).
No matter what I try HTC sync just won't find the device :/

Hope someone has some answers or ideas

dangerousd · July 27th, 2009, 03:09 PM

I'm still waiting for my sim-free Hero... which I've ordered and paid for

, so not sure I can help much.

However, whilst keeping myself amused waiting for mine to arrive, I did come across this blog entry posted by the UK distributors - Synchronise the HTC Hero with Microsoft Outlook | Brightpoint GB Tech Blog.

You may well have seen these instructions already, but thought I should post the link just in case it can help someone out!!

jaybea830802 · July 28th, 2009, 04:17 AM

Thanks for the responses. I am glad it is not only me having problems. I will try HTC support.

The other annoyance I have found is that all alarms I have set it Outlook seem to go off an hour later on the Hero. Both my PC and the Hero are set for the same time zone, so I am not sure what is happening, but it looks like the Hero calendar might not be taking account of British Summer Time although the clock is correct.

Julian

sparky6911 · July 28th, 2009, 05:44 AM

I have also had major priblems getting sync to work, and I wouldn't bother with HTC because, as far as they are concerned they have not released the phone to the market yet and so were unwilling to help.

When I spoke to orange they stated the the software is from HTC so they are responsible for it and would not help.

However after a bit of ferreting around on the phone I came across this online set up guide and have pulled out the following link

Learn More

on there is a download section which has the latest HTC sync and I found that this has been pretty good so far, with the exception of updating my outlook calendar from the phone.

Hope this is of help

sparky6911 · July 28th, 2009, 08:57 AM

Finally got it all working, it was just a case of setting the correct calendar on the phone

p5ym0n · July 28th, 2009, 09:15 AM

I still can't get mine working.
The HTC Sync installer package reports:

ERROR: Path "C:\program files (x86)\HTC\HTC Driver\Driver Files\Vista_x64" not found.

ADB driver still does not get installed and I'm sure published work around's do not work correctly (install HTC Dream ADB driver).
Even with that installed (from the 1.5 r2 SDK) HTC Sync still refuses to connect to the Hero :/

Any more ideas?

p5ym0n · July 28th, 2009, 10:58 AM

Ok finally got somewhere

Seems that HTC Sync 64 drivers refuse to install correctly in W7.
Works fine in Vista.

So I've uploaded (hope HTC don't mind) the 64 bit drivers so you can manually place them in C:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_x64
Grab them here: http://the-asylum.com/files/HTC_Driver_64.zip
If you don't have the ADB driver installed anyway, or just change the incorrectly installed one, find that device in Windows (Devices and Printers -> Android Phone, double click -> Hardware) and do an Update driver pointed at that location. It should then come back as "My HTC".

Hope that helps.

TrevorMoody · July 30th, 2009, 10:26 AM

Thankyou very much for uploading the Drivers. They work a treat for me on Win 7 (64)

matraklirahn · August 5th, 2009, 06:07 AM

Thanks to all those who have replied with some really helpful info, though i'm still having a problem.

This time with Win7 32bit. Having almost exactly the same problem. Got the new htc sync software from the link (cause htc's website is fail) and unfortunately no joy. I did however not get the error message i had been getting previously.

Is there anywhere i can find the 32bit drivers for win 7? I see the 64 bit drivers but i doubt installing those would help on the 32bit system.

Any coins of wisdom?

p5ym0n · August 5th, 2009, 08:45 AM

Updated post over here:
The-asylum blog

matraklirahn · August 5th, 2009, 09:53 AM

Thanks for that

tlzeebub · August 8th, 2009, 11:10 AM

Hi newbie here became the proud owner of a Hero and it seems like a great phone however I'm trying to sync it with Microsoft Outlook on my PC running Vista Ultimate 32bit and although I've installed HTC Sync 2.0.4 on my PC when I connect my Hero via USB my PC tells me it's found new hardware and needs to install device drivers so I click on find drivers and it fails to find them every time so my Hero wont talk to my PC and therefore I cant sync, please please help

debrrose · December 4th, 2009, 10:40 PM

I got my son a Hero a couple of days ago and he couldn't get it to sync, same thing - it couldn't find drivers.

Then I got one myself, and being sort of a geeky type, I read the manual that came with it. There was an odd thing in there about checking the USB debugging checkbox under manage applications in settings. I did that, plugged in the cable (on the same computer), and it worked fine.

Apparently the sync program lives on the little memory card that came with the phone, and it needed that checkbox to be able to install???? Surely that wasn't the answer, but then again it worked...

Also I noticed the UI is a little odd, you can't click on the whole title to initiate an action, only on the little button next to the title. So if someone was clicking on the text they might think it was broken when it's really just picky.

moggyman · December 6th, 2009, 06:04 AM

Yes, one correction: USB debugging is under settings, applications, DEVELOPMENT.

now i can sync!

debrrose · December 6th, 2009, 08:31 AM

That's right - development. But the question remains, was that really part of the solution to the sync problem?

moggyman · December 6th, 2009, 10:16 AM

it was, usb debugging got my green htc sync icon to appear in the system tray. Now i am trying to mount the sd card (so i can put my music onto it)- how to do that?

Slug · December 6th, 2009, 04:03 PM

Quote:

Originally Posted by moggyman

Now i am trying to mount the sd card (so i can put my music onto it)- how to do that?

Pull down the notification bar and select USB Connected.

mitasoft · February 5th, 2010, 07:15 AM

I had the same problems connecting to the HTC Sync. So here the steps I did in Windows 7:

1.Uninstall HTC Sync and Drivers
2.Install the HTC Sync, your phone should be disconnected
3.After install I pluged in the Hero after that appers the notifications bar
4.Tap the one with HTC Sync
5.You will that windows 7 will try first to find the drivers from update service
6.I should click in that window to skip searching from the update service
7.And It worked ....

To view the window I need to look to systray or in the hidden systray icons.

justajason · February 5th, 2010, 11:18 PM

Sorry for no intro, but did you guys manage to get two way sync? Or one way from outlook...

JoHunter · February 6th, 2010, 10:47 AM

HELP!!! On my laptop I'm running windows vista 32bit, HTC sync installed fine, but when I connect my phone my HTC Hero can't find the software on my laptop. Done what everyone's said above adding drivers ect but nothing it still won't find the HTC Sync programme. Any help would be gratefully appreciated

Jo

nx1977 · February 26th, 2010, 02:30 PM

Quote:

Originally Posted by JoHunter

HELP!!! On my laptop I'm running windows vista 32bit, HTC sync installed fine, but when I connect my phone my HTC Hero can't find the software on my laptop. Done what everyone's said above adding drivers ect but nothing it still won't find the HTC Sync programme. Any help would be gratefully appreciated

Jo

Exact same issues under Vista ultimate.

Done all the above, and still phone and sync manager cant seem to see each other.

Are there any other things to check?

mikeko879 · February 27th, 2010, 10:34 AM

this is weird... I have 2 pc, both with windows vista, though my office laptop is vista 32, while my personal desktop is vista ultimate.

I was able to have the "USB connected" in the vista 32, and got it to sync with ms outlook contacts and calendar smoothly.

While I get stuck on the "new hardware found" - basically cannot find a driver (where clearly, the vista64 andrioid usb driver is there).

Any help please?

nx1977 · February 27th, 2010, 05:46 PM

After sweet talking the IT guy to test it, I can get it working fine on XP pro. Sadly they wont allow it, but let me update the f/w first

Just damn vista I need to sort!

nx1977 · March 3rd, 2010, 03:39 PM

I have resolved my issue.

I have copied the following files to windows/system32 which the installation process did not install from programs/htc/htc drivers/vista_x86.

Androidusb.sys
htcdiag.sys
WdfCoInstaller01007.dll

One the PC was rebooted, and my Hero connected, Windows Vista instantly recognised the phone.

I suspect the same is affecting win 7 and 64bit users.

mikeko879 · March 3rd, 2010, 09:08 PM

do you think if I did the same to vista64.. put the sys and dll files in windows/system32.... would it work?

nx1977 · March 4th, 2010, 04:10 PM

It will if they're missing from system 32 like they were on mine - even after following all HTC's advice

spiderlad · March 4th, 2010, 10:52 PM

Thnaks for making it easy Iv been trying fo r days

THANKS AGAIN!!!!

Quote:

Originally Posted by p5ym0n

Ok finally got somewhere

Seems that HTC Sync 64 drivers refuse to install correctly in W7.
Works fine in Vista.

So I've uploaded (hope HTC don't mind) the 64 bit drivers so you can manually place them in C:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_x64
Grab them here: http://the-asylum.com/files/HTC_Driver_64.zip
If you don't have the ADB driver installed anyway, or just change the incorrectly installed one, find that device in Windows (Devices and Printers -> Android Phone, double click -> Hardware) and do an Update driver pointed at that location. It should then come back as "My HTC".

Hope that helps.

MaximSlavov · March 5th, 2010, 08:11 AM

Sorry i reading evrything here . i've try to instal sync and always one Error ... HTC driver not found and tc... i,ve try with the link up ... but where i have to put it ... to work this sync ...

thank you

MFussell2316 · December 18th, 2011, 01:00 AM

I had this same exact problem. Drove me nuts. Read somewhere that there might be a conflict with iTunes. Fortunately, my iTunes is on an external hard drive. I unplugged it, reloaded the HTC Sync software and it booted right up with no errors. If you can somehow 'disable' iTunes, or disconnect any external hard drives, give it a shot. It might work for you like it did me. Good luck!!!