Has anybody managed to get their Hero working with Exchange. I've had no problems with hotmail, yahoo or Googlemail but keep getting error message when trying to use the activesync - it doesn;t appear to even try to connect before it throws up an error message saying the provided details are incorrect - they are definitely correct. It synced fine via touchdown using the same details.
I've now spoken with HTC support and they told me that activesync on Android only syncs with Exchange if either SSL is turned off or if its turned on a godaddy SSL certificate is used.
This seems utterly ridiculous, why would any Exchange ever run with SSL turned off? Also why would they limit it by design to godaddy certs.
Sounds to me like HTC are selling the Hero as a phone that connects to exchange when in 99.9% of cases thats untrue.
My advice at this stage would be do not buy a HTC Hero if you want to sync to your exchange server.
Just to throw this out there ... we use a kerio server at work and it refused to work with android unless a little-known config parameter along the lines of 'allow non-supported devices' was set and the server rebooted. Kerio officially doesn't support this yadda yadda but it's the usual support line to keep costs down...appears to work fine here.
There's exchange servers and there's exchange servers...so you might want to touch base with your IT group if you haven't already.
DT
Last edited by DThor; July 27th, 2009 at 07:50 AM.
on exchange under activesync settings
there is a setting
"allow access to devices that do not fully support password settings"
most organisations will have set up active sync to require a password
when you connect to the mailbox for the first time (on ihone \ windows mobile) if the device does not have a password set , active sync prompts the user to create one
on android this setting cannot be enforced so you are not able to complete active sync set up
there is also a setting to allow users to be excluded from the password policy requirement , this works as i have tested it
i would expect most exchange admins to deny this request
htc \ google need to code their software to work in the standard secure way
in our environment we have win mobile devices and apple iphones and they all work without having to make any changes on the server end
there is also a third party piece of software that allows active sync to work as one of our users bought it for the first google phone
I have Hero working on Exchange. We use a self certified certificate on the server and although we get a message asking do we want to use this, it works once connected. Email, Contacts and Cal.
I got my HTC Hero yesterday and have only just been able to set up my hotmail account, however it says 'cannot connect to the mail server to verify your account information. your server is not responding' does anyone know what to do!?!? its drving me crazy!!!!!!!
Have Exchange and Active Sync running OK but when changing an appointment - say the time for example - it does not send updates to the attendees. Otherwise it seems to work normally. I am told by HTC that this will be a server problem Any thoughts?
I have had the same problem. After I used the TouchDown (www.nitrodesk.com) application it seemed to work.
But I finally found out what the problem is.
The HTC HERO Android operating system has got the problem with some MS Exchange policies.
Now if you have (normally every company has) enabled that you have to give a password to connect to your company email you will fail on your HTC HERO.
This is because atm the HTC HERO is missing something that can send back your encrypted password etc..
So here is what u need to do:
Go to your Exchange server (if you can not do it yourself ask your system admin) and go to the properties of the Mobile Services > On the general Tab open de "Device Security". On the Device Security tab you can see that "Enforce password on device" is enabled. This is causing your problem!!... Now you do not want to disabled this for your entire company but you can exclude yourself from having to enter a password to read your email. So go to "Exeptions" and have your domain\username filled in there.
Problem solved.
The Following User Says Thank You to Phoentje For This Useful Post:
I don't have any problem with syncing calender and email via exchange over the air, but with contacts: The Hero only shows the company names in the contact list. And since the most of my contacts don't have company names, the Hero only shows the telephone numbers in stead of the names.
have exchange syncing easily enough, HTC even accepts the self-signed cert without too much of a grumble. My issue is that the calendar won't sync - contact + emails no problem.
I have run into this problem with WM6.1 based mobiles in the past (WM6.0 firmware would work fine but upgrade to 6.1 and the calendar sync stops), is the HTC exchange sync a version of the standard ActiveSync that the WM mobiles use? Anyone else had just calendar problems?
Have tried with/without password setting in exchange.
For the others having problems, can you login to your Exchange Outlook Web Access using the browser on your phone?
I spend TONS of time fidning a sollution, and ran over this.
This actually worked for me: Do a "Factory reset" -> log in at "Google Account" when prompted !!! (i also was'nt able to log in before when i had probs with exchange-server)
... and suddenly the sky opened. I have NO idea why this works
Factory Reset:
Menu -> Settings -> Security -> Factory Data Reset ... and YES ... i know that y'all spend lots of time tuning, finishing and personalizing ... but this was the sollution for me
Exchange worked for me with no problems - and I don't have access to the server at work, so nothing that side needed changing. I did have to do a bit of guesswork with the domain though - but I just logged on to Outlook Web Access and looked at the server settings. It works through SSL too. Calendar Sync also works without problems.
My Hero syncs fine with a SBS 2003 Exchange server. But I know get conflict(s) in my contacts. I've tried to resolve the confict(s) by selecting "Replace items on phone" or "Keep items on phone" none of these seems to resolve the confict(s). So my wish is to find the log for the sync so I can understand what the problem is. Do anyone know how I can find the log?
Axel
Last edited by axelfro; August 8th, 2009 at 11:07 AM.
I too cannot access my work email because of the pin code requirement at our office (I believe). I'm currently sweet talking our administrator to add me as an exception and in the meantime I'm using the 5 day trial of TouchDown which is working fine.
Can I suggest anyone with a similar issue send an email to HTC support in the hope they will supply a fix.
Device(s): HTC Hero on Orange, Motorola Atrix on Orange
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Still Can't Sync
We are a small business so use a self signed certificate as our needs are modest - vpn and webmail prior to the Hero. We have pda's but only hard sync in the office. It seems our problem is with Orange and SSL authentication over the air. We have changed the certificate to remove any address anomalies and unticked the password requirement etc. The phone will sync fine if ssl is switched off but fails at cert authentication if on. Some forms talk about the need for the cert to be wrapped in a cab file by orange to enable it to go to the root directory and others talk about needing sdkcerts.cab in the root. Any thoughts? We are still in dialogue with orange!
I just got my Hero yesterday and it setup and is working flawlessly with my Exchange (sherweb.com). It did throw up an invalid cert warning when I first setup which I thought was strange, but has worked great ever since.
I have Hero working on Exchange. We use a self certified certificate on the server and although we get a message asking do we want to use this, it works once connected. Email, Contacts and Cal.
So SSL = On and Passworded.
It seems my company is using custom certificate is it possible to install the same on device so that sync can be trusted then
I just got my Hero yesterday and it setup and is working flawlessly with my Exchange (sherweb.com). It did throw up an invalid cert warning when I first setup which I thought was strange, but has worked great ever since.
1. Can you set repeating Tasks?
2. Can you set alarms on your Tasks?
3. Can you sync Tasks with your Exchange with all your settings?
I'm thinking about getting the Sprint Hero. If I cannot do the above, then I will not be getting the Hero.
*** UPDATE***
Still can't get the Hero to sync the Exchange calendar - emails + contacts are fine. Have deleted the account, re-created etc etc etc.
I have some other HTC handsets here too - WM6.0 based handsets are fine, everything syncs. WM6.1 or 6.5 and iPhones display the same problem as the Hero - cannot sync the calendar but all else is good.
I have disabled/enabled the device security settings in exchange and tried a raft of different password and control settings with no affect to the handsets concerned. I do think this is an Exchange issue as Activesync/iPhone-sync/Android-sync are probably very different but working on a common exchange server with a common problem.
Anyone have admin rights to an exchange server want to create a login/mailbox for me so that I can test?
I was able to connect my hero with Exchange ActiveSync. I am not sure why all of the sudden after repeated attempts. The calendar works just fine as well.
Does anyone know of an update yesterday? I didnt see any on the HTC hero site.
Has anyone been able to sync with the Exchange Global Address Book/List?
When I contacted HTC and asked if the People application (using Active Sync) supported this, they replied (and I quote):
"Please note that your device runs Android, which is not created by Microsoft. Due to this your device wonøt work as a Windows Mobile device would as it is not built for Microsoft"
(I develop applications for Android)
I opened the ticket over a month ago. I've basically given up asking them! It seems it was too much to get them to pass the question on to someone technical...
Anyhow, just wondering if anyone had achieved this.
i've set up exchange activesync on my hero and once in a while it will sync. but it is sporadic. it looks like things are syncing - the little syncing icon shows up, and the phone appears to be working. buto mail actually comes through. and then randomly some messages from my inbox will appear on my phone! but not all of them...and not all the time. for example, i haven't gotten my inbox to sync in the last three days at all. i have deleted my account from my phone and set it all up again but it still won't sync. has anyone else experienced this?
I just got my Hero yesterday and it setup and is working flawlessly with my Exchange (sherweb.com). It did throw up an invalid cert warning when I first setup which I thought was strange, but has worked great ever since.
Have you ran into any problems yet syncing with Exchange using sherweb.com?
So, to be clear...is it not possible to use the Exchange Sync functionality without switching off SSL?
If that's the case, then anybody wanting to connect an Android phone to a corporate network is going to have big problems, because not many large IT departments will allow it.
A friend has bought an HTC Hero and cannot connect to Exchange...is there a workaround or solution?
Thanks.
hiya
I can confirm that hero can work with Ms exchange and SSL turned on. My company is normally pretty strict, ie. the SE W902 cant sync since it handshakes as unanimous (i have read), but the hero has no problems at all
Hi, yes it can work with Exchange and SSL provided there's either a valid server certificate or the server is not configured to require passwords as Phoentje mentioned above.
__________________
"An alcoholic is someone you don't like who drinks as much as you do."
- Dylan Thomas
I wish there was a way to test this on my work server before purchasing. If Exchange sync doesn't work, I can't use it. I really want this phone, though. It looks fantastic.
I Have an updated HTC Hero and have connected it with our exhange server 2007. BUT i cant see any mails, only the folders, no synk is working (calender, contacts or mail) just get a error message "synchprotocol error". I can send mail from my phone trough the exhange and I have verified that the HTC has connection with the server. Any suggestions for me ?
I'm trying to dump all of our older problematic WinMo phones (Ace, Q9C, etc...) and have ordered 2 Hero's to test.
I run Exchange 2007 and use an Equifax wildcard SSL cert on my servers...Any known issues with wildcards? The Palm Pre wouldn't work with wildcards when it was first released (its since been fixed) so I'm hoping Sprint learned their lesson.
Can anyone help me test a problem i am having with Exchange ActiveSync (EAS). I can sync fine but recurring events created in outlook (outlook 2007, exchange 2003 sp2) are not editable individually on the hero's calendar. When you open a recurring event and click 'edit' it only gives the option to edit the entire series. there is no way to decouple the event from the series. Also, when creating a new event, is there no way to specify a condition such as 'every other week' ?? Calendar limitations are driving me lunch. can someone else syncing this way confirm the same issue so I know I am not crazy or it's not some kind of odd config issue on my side before I take this back. thank you, js
Went to At&t store just for the heck of it. punched in all my exchange settings on an iPhone. sync'ed the calendar and lo and behold - it all came over and the recurring appointments were just fine. I was able to edit them individually no problem... just had to rule out my server side setup.
can anyone else replicate this ? nobody out there uses exchange server ?
Went to At&t store just for the heck of it. punched in all my exchange settings on an iPhone. sync'ed the calendar and lo and behold - it all came over and the recurring appointments were just fine. I was able to edit them individually no problem... just had to rule out my server side setup.
can anyone else replicate this ? nobody out there uses exchange server ?
I can't log on to my works exchange server either. And I think the issue is as others have mentioned in this thread that the Hero can't connect if SSL connection is required. I remember when I setup my old mogul a while back that once it was connecting it asked me to turn on pw lock and to create a password before it would connect.
The hero doesn't give me that option which is why I think that this is the problem. Because as far as my IT dept. i'm entering all the correct server and domain names as well as user name and pw yet I still can't connect.
I can't log on to my works exchange server either. And I think the issue is as others have mentioned in this thread that the Hero can't connect if SSL connection is required. I remember when I setup my old mogul a while back that once it was connecting it asked me to turn on pw lock and to create a password before it would connect.
The hero doesn't give me that option which is why I think that this is the problem. Because as far as my IT dept. i'm entering all the correct server and domain names as well as user name and pw yet I still can't connect.
They need to fix this.
I was actually not having problems syncing with exchange. that appears to work. I was referring to my previous post as far as changing appointments that are part of a recurring series. The phone does not allow changing of a single event in a series - it's all or none. I tested it sync'ing with google calendar and it does give the option to change just one appointment in the series so it is clearly an issue with EAS. I contacted HTC and they tried to tell me this was by design but I don't buy that.. it doesn't make any sense. I thought a work-around would be to sync outlook with google calendar with google sync tool but it works horribly. It seems to just skip random appointments. There are pages and pages of people complaining about it.. oh well, back to the drawing board.. maybe the palm pre has had some good updates..
I can't log on to my works exchange server either. And I think the issue is as others have mentioned in this thread that the Hero can't connect if SSL connection is required. I remember when I setup my old mogul a while back that once it was connecting it asked me to turn on pw lock and to create a password before it would connect.
The hero doesn't give me that option which is why I think that this is the problem. Because as far as my IT dept. i'm entering all the correct server and domain names as well as user name and pw yet I still can't connect.
They need to fix this.
I know this didnt work for me. I could see my folders..but no mail. So my IT dept did a service pack upgrade to 2007 exchange. Then it worked....the proper config is found in the article i am posting...THIS WORKS!!! I now have all my email from my exchange account from work. I also have used the calender, which functions perfectly.
works 100% on exchange 2007 - we have a valid SSL cert though. make sure you enter your domain as the netbios - eg foo.co.uk just enter foo
password and everything is 100% ok - the only thing that didnt work is remote wipe...
I have to say - the email application is pretty poor.. I think you have to goto folders and then sync those ones rather than selecting to sync x x x and it syncs just 1 folder at a time... so you wont know you have email in other folders... bit poor really
Last edited by ken-doh; October 20th, 2009 at 10:20 AM.
Device(s): Rooted Epic running Syndicate or Bonsai, 16gb Transformer
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Thanked 222 Times in 160 Posts
actually I like that malfunction. My appts are for me, and I've been trying to find a way to have people listed as attendees for my own tracking, but not have emails sent to them. They don't want them. But I haven't found a way to do that just yet on a normal basis.
Quote:
Originally Posted by Chris
Have Exchange and Active Sync running OK but when changing an appointment - say the time for example - it does not send updates to the attendees. Otherwise it seems to work normally. I am told by HTC that this will be a server problem Any thoughts?
I have had the same problem. After I used the TouchDown (www.nitrodesk.com) application it seemed to work.
But I finally found out what the problem is.
The HTC HERO Android operating system has got the problem with some MS Exchange policies.
Now if you have (normally every company has) enabled that you have to give a password to connect to your company email you will fail on your HTC HERO.
This is because atm the HTC HERO is missing something that can send back your encrypted password etc..
So here is what u need to do:
Go to your Exchange server (if you can not do it yourself ask your system admin) and go to the properties of the Mobile Services > On the general Tab open de "Device Security". On the Device Security tab you can see that "Enforce password on device" is enabled. This is causing your problem!!... Now you do not want to disabled this for your entire company but you can exclude yourself from having to enter a password to read your email. So go to "Exeptions" and have your domain\username filled in there.
Problem solved.
Thanks for the help, but I cannot see Device Security under Mobile Properties. The whole button is missing! Why can't I see it? I'm using SBS 2003. I just got a Hero, had a palm pre, but I NEED exchange to work or I'll have to return my Hero
We did not have to do this. Perhaps this is an exchange 2003 issue. Regardless, I would research before you do this work around and make sure it does not allow any vulnerabilities with those selected accounts. It probably doesn't but I'd double check.
Exchange oma page needs no SSL and the IT guys wont be happy about that. Lucky thats my job, so heres how I just reconfigured my little (2000 user) exchange server... took about 20mins and does involve IIS being down for about 5 mins.
The exchange virtual directory requires SSL and theres no way you should turn this off. However you can create a copy of the exchange virtual directory, turn off SSL but only allow one computer (the same exchange server) to access it. This way the initial connection from the website is SSL, but connection from the website to the exchange backend is http... this is ok, because its only talking to itself.
My HTC Hero now works with exchange 2003 activesync....
It doesnt need a godaddy cert (we use ipsCA), exchange 2007 might be different as 2007 activesync requres some additional info specified in a special SSL cert (UCC) which only a few places provide at an extra cost.
I believe I have found the issue with Android and Exchange.
Everyone having problems syncing with exchange check your user name.
If there is a space in the the user name like: First Last it will fail to connect to the exchange server. What is really happening is Android see the space as an error and doesn't even try to connect to the exchange server.
I just made my user name FirstLast and everything start working right away. I have tested this on other accounts and also never had this issue when using a windows based phone on the same server, so it must be the way android sees the space.
Hope this helps.
I also reported this to Sprint and they said they would pass it on to their techs but said nothing of passing this on to HTC or Google
Last edited by drlaffoon; October 28th, 2009 at 11:31 AM.
I can sync mail and contacts with Exchange 2007 without issue. I cannot for the life of me sync the calendar. Just see the message "Synchronization is experiencing problems." I have uninstalled and reinstalled the account on the Hero, changed the Domain using the .local extension...nothing. Any other suggestions.
For tech lovers dreaming of a magical phone, HTC's 3rd Android Phone - the HTC Hero - seems poised to rescue the masses from mobile phone boredom. The design is a more sleek, sexy version of the HTC Dream and HTC Magic and both hardware and sof... Read More
Exchange ActiveSync on HTC Hero
Any thoughts?
Solution: Exchangeserver vs. HTC Hero
... and YES ... i know that y'all spend lots of time tuning, finishing and personalizing ... but this was the sollution for me
Active Sync log
Same here
