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Old August 5th, 2009, 05:36 AM   #1 (permalink)
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Default Can't log in to Android Market

I got my HTC Hero yesterday and I'm extremely happy with it but I am unable to log into Android Market. When signing in to my Google account I get an error message that says something along the lines of "There is a temporary error or your sin card is not provisioned for data services"
Has anyone else had this?

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Old August 5th, 2009, 07:31 AM   #2 (permalink)
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Originally Posted by Tye View Post
I got my HTC Hero yesterday and I'm extremely happy with it but I am unable to log into Android Market. When signing in to my Google account I get an error message that says something along the lines of "There is a temporary error or your sin card is not provisioned for data services"
Has anyone else had this?
Two possible issues ... You may have had an old SIM card ... or your Account has not been set for Data ... the data provision is enabled by the Service provider and your SIM card is part of that service ...
Call the CS and have them check that your phone's sim and account are both registered in their system ... once this is done ... you should be OK ..
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Old August 5th, 2009, 10:17 AM   #3 (permalink)
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The third possibility, and most likely, is that when you first powered the phone on you didn't register or sign-in to Google. For some reason, unless you do this on first boot it won't work again. As far as I know, the only way to resolve is to hard-reset the phone and do it again. You will lose all your data/config but it shouldn't take too long to sort out again. I had to do this on mine.
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Old August 5th, 2009, 02:41 PM   #4 (permalink)
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Originally Posted by PatBateman View Post
The third possibility, and most likely, is that when you first powered the phone on you didn't register or sign-in to Google. For some reason, unless you do this on first boot it won't work again. As far as I know, the only way to resolve is to hard-reset the phone and do it again. You will lose all your data/config but it shouldn't take too long to sort out again. I had to do this on mine.
You are correct this is another possiblibility, however I believed that you should only be able to skip registration if you have an "Android Dev Phone" (ADP1)... which allows you to skip registration ....(as does a rooted phone)

I could be wrong about this but, I thought you had to register a Stock Phone and that you could not skip this process..
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Old August 5th, 2009, 05:57 PM   #5 (permalink)
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Originally Posted by justjimjpc View Post
You are correct this is another possiblibility, however I believed that you should only be able to skip registration if you have an "Android Dev Phone" (ADP1)... which allows you to skip registration ....(as does a rooted phone)

I could be wrong about this but, I thought you had to register a Stock Phone and that you could not skip this process..
Nope, I skipped registration (because I'm impatient) on my Orange phone!
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Old August 6th, 2009, 07:37 AM   #6 (permalink)
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In the end I tried the hard reset and it now works perfectly. Thank you for your help guys.
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Old August 25th, 2009, 04:17 PM   #7 (permalink)
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Dear All

Super !

Hard Reset worked for me also.

One warning. I tried poking the hole in the base of my G2 thinking, as per my previous phone, it was a hard reset. Nope. Try menu / settings / security / factory data reset.

Thankfully I had not imported much data.

Seems very silly that you cannot modify this at a later stage !

Cheers, Paul M.
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Old August 26th, 2009, 11:08 AM   #8 (permalink)
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I am having this problem too and resetting has not resolved it (rather annoyingly). Which Customer Care am i supposed to call about this? My networks?

Thanks!
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Old August 28th, 2009, 04:16 AM   #9 (permalink)
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Potentially stupid question but does a factory reset delete all your contacts or is it just settings / customisation etc?

This problem is also effecting me so going to try the reset...
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Old August 28th, 2009, 04:35 AM   #10 (permalink)
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The Factory reset will delete all of your current contacts. So export them somewhere.
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Old August 28th, 2009, 04:37 AM   #11 (permalink)
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The Factory reset will delete all of your current contacts. So export them somewhere.
OK thanks.

Next stupid question being, easiest way to export contacts and where to?
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Old August 28th, 2009, 05:20 AM   #12 (permalink)
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I'd say the best way to export your contacts is with the HTC Sync software, and export them into Outlook or Outlook Express (Windows Mail in Vista).

Then do the reset, setup your Google account on your Hero, and a good way to test it is to then import your contacts into Google (on your PC) from Outlook/OE. They then should appear on your phone at next sync.
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Old June 2nd, 2010, 09:27 AM   #13 (permalink)
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Hi, I have Xperia X10. I have the same problem of unable to log into Android Market. When signing in to my Google account I get an error message that says something along the lines of "There is a temporary error or your sim card is not provisioned for data services"
But my networks connections are working when i tried the browser...
I have tried everything said on this thread....... please help me in this regard.
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Old June 9th, 2010, 12:53 PM   #14 (permalink)
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Originally Posted by hidinu View Post
Hi, I have Xperia X10. I have the same problem of unable to log into Android Market. When signing in to my Google account I get an error message that says something along the lines of "There is a temporary error or your sim card is not provisioned for data services"
But my networks connections are working when i tried the browser...
I have tried everything said on this thread....... please help me in this regard.
Is there an issue with your 3G connectivity? Do you have WIFI? Try to see if you can access the Market via WIFI.
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Old December 16th, 2010, 07:41 AM   #15 (permalink)
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Originally Posted by justjimjpc View Post
You are correct this is another possiblibility, however I believed that you should only be able to skip registration if you have an "Android Dev Phone" (ADP1)... which allows you to skip registration ....(as does a rooted phone)

I could be wrong about this but, I thought you had to register a Stock Phone and that you could not skip this process..

--------------------------------------------------------

if you go to youtube application and log in with you gmail -

then go back to home press menu > settings > accounts and sync > you will be able to see your gmail account here press it and sync now -

now you should be able to access android market.

no hard reset needed
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Old January 22nd, 2011, 08:46 PM   #16 (permalink)
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Got a similar problem here on my htc desire.
Been logging in fine to android market for the last week, now even though its on auto sign in it asks me for my password saying that password is either invalid or my account has changed even though I havnt changed a thing.
Anyway. Ive tried every single password I might have used and none will get me signed in and theres no option for "forgot password".
Absolutely stuck. Any ideas please???
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Old January 23rd, 2011, 12:00 AM   #17 (permalink)
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Got a similar problem here on my htc desire.
Been logging in fine to android market for the last week, now even though its on auto sign in it asks me for my password saying that password is either invalid or my account has changed even though I havnt changed a thing.
Anyway. Ive tried every single password I might have used and none will get me signed in and theres no option for "forgot password".
Absolutely stuck. Any ideas please???
Are you able to log into your primary gmail/google account that you use on your Desire? If you log into your gmail account and try resetting your password from there to see if it works.
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Old January 23rd, 2011, 01:24 PM   #18 (permalink)
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Nope! Underneath the "google sign in" pop-up, in the background it just says "authentication error"
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Old January 24th, 2011, 08:21 AM   #19 (permalink)
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Nope! Underneath the "google sign in" pop-up, in the background it just says "authentication error"
Is this on your phone or your computer that you can't load the google page?
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Old January 24th, 2011, 12:19 PM   #20 (permalink)
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Is this on your phone or your computer that you can't load the google page?

On the phone.
I logged into google on my pc by hitting "forgot password" then following the link via my emails to change my password, once I had changed my password I tried logging back in on my phone using the exact same password that I had just set but not even that worked!!!!
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Old January 24th, 2011, 02:01 PM   #21 (permalink)
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On the phone.
I logged into google on my pc by hitting "forgot password" then following the link via my emails to change my password, once I had changed my password I tried logging back in on my phone using the exact same password that I had just set but not even that worked!!!!
You need to associate the new password with your gmail account on your phone.

You may need to go into application manager on your phone and clear cache, data and defaults in gmail, google and Market, then reboot, which will cause the account to "start over" and have to be input again, with the new password.
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Old January 24th, 2011, 03:33 PM   #22 (permalink)
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You need to associate the new password with your gmail account on your phone.

You may need to go into application manager on your phone and clear cache, data and defaults in gmail, google and Market, then reboot, which will cause the account to "start over" and have to be input again, with the new password.

Much to my further frustration, unfortunately this has not worked either.
If I hadnt paid so much for the phone I would have launched it up against a wall by now (as per my genio! ........... nuff said!! )

Thanks very much so far to everyone anyway but the annoyance continues.....................................
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Old January 24th, 2011, 03:50 PM   #23 (permalink)
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If you go into accounts & sync and force GMail to sync does it ask you for a password, and accept the changed one?

Have you tried changing the password online again? - on the off chance that it was typoed.
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Old January 24th, 2011, 04:07 PM   #24 (permalink)
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Right, lets make sure im doing this the right way before we continue.
When I go to log into google to reset my password
  • Im at the google search page
  • At the top left there are several tabs including "web" "images" "gmail" etc
  • I click the "gmail" tab
  • On the sign in page I click "Cant access your account?"
  • On the next page I enter my email address and then it sends a link to my hotmail account for me to reset my password.
  • I follow this link and reset my password and log into google successfully on my home pc
  • I then click on "market" on my HTC which then asks me to input the password associated with my ------------@googlemail account
  • I then enter the password which I have just reset my account to on my home pc and then it just pops up with the same old "password is either invalid or my account has changed" with a password entry box again.

Im absolutely lost!!!!


BUT.............. could it be that my primary email address on my google account is my hotmail address and should be my googlemail address??
Just a thought but I did try setting my google primary address to my googlemail address but it wouldnt have it, just said that I couldnt use my googlemail address as my google primary address .................................................. . just read that last paragraph slowly, you'll get it eventually!!!!!
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Old January 24th, 2011, 04:18 PM   #25 (permalink)
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If you go into accounts & sync and force GMail to sync does it ask you for a password, and accept the changed one?

Have you tried changing the password online again? - on the off chance that it was typoed.
Tried changing password 3 times now, I will try for a 4th anyway. Who knows!!

When I go into Gmail and then try to sync it, it comes up with the little refresh symbol next to it with " ! " in red over it. Then at the bottom of the screen it says "Sync is currently expecting problems. It will be back shortly" but shortly has nearly been over a week now!!
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Old January 24th, 2011, 04:31 PM   #26 (permalink)
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Hmmmmmmmm, ok.
I reset once more, un-sync-ed(?!) it all, cleared cache, data and defaults in gmail, google and Market, and force closed them then rebooted, went to market, inserted new correct password and still nothing!!
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Old January 24th, 2011, 07:12 PM   #27 (permalink)
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Can you get into Gmail from the phone?
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Old January 25th, 2011, 11:03 AM   #28 (permalink)
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Can you get into Gmail from the phone?
No, no access to Gmail.
When I go to the Gmail app on my phone, at the top of the screen it states "waiting for sync" and in the centre of the screen "your email will appear shortly" but it dosnt change even though I have a full wi-fi signal
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Old January 27th, 2011, 02:12 PM   #29 (permalink)
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Right. A friend of mine with a desire informed me that removing gmail then rebooting and then adding it back again with the new password would work but ive tried that and it WOULDNT delete from the phone?!?!
Yet another solution shot down in flames!!
Anyone else wanna take a shot???
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Old January 29th, 2011, 04:41 PM   #30 (permalink)
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........................ anyone at all or have you all been defeated?!!!
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Old January 30th, 2011, 12:34 AM   #31 (permalink)
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This is a longshot but didn't Google integrate Googlemail.com into Gmail? If so maybe change your user account info on the phone to username@Gmail.com with the newly reset password. Maybe that'll work!

If not the only other thing that comes to mind is to do a factory reset on the phone and set it back up from scratch...
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Old January 30th, 2011, 05:18 AM   #32 (permalink)
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Actually, a lot of people here reported that converting their @googlenail account to @gmail screwed up their market, so I wouldn't recommend that.

I've gotta second the factory reset idea. It's a pain, but it's an effective way to trouble shoot your phone. There are lots of apps to help backup and restore your stuff, depending what you want to keep safe.
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Old January 30th, 2011, 06:40 AM   #33 (permalink)
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There are lots of apps to help backup and restore your stuff, depending what you want to keep safe.

Lol. Only prob is that I cant get into market, which is what the root problem is!!
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Old January 30th, 2011, 07:40 AM   #34 (permalink)
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Lol. Only prob is that I cant get into market, which is what the root problem is!!
We can work around that problem Do you have any form of file manager, such as Astro, already on your phone? You can put the android apps (which come as .apk files) on your sdcard, find them with a file manager and install them that way. If you don't, I believe the HTC Sync PC software available for your Desire is capable of installing these .apks via the PC too. I know that's the case for the HTC Hero, although I've never done it my self.

Here are some apps you'll want to consdier:

Astro (File Manager). Useful for installing via .apk files and also has the ability to backup your already installed apps.

SMS Backup & Restore

MyBackup Pro. This is a paid app, but they offer a 30 day trial. It's a very comprehensive backup, but I recommended this last because I'm not sure if the app will play nice with your phone; your gmail account problems may screw up the licensing of the app. I'd use this in conjunction with other apps, just in case.

How you backup your contacts depends on how you've got them saved, as they can be saved to your SIM, to the Phone or synced with google. Do you know which you used?
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Old January 30th, 2011, 03:55 PM   #35 (permalink)
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Would it cause problems resetting the phone if it was running oxygen instead of that horrible sense??
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Old January 30th, 2011, 04:20 PM   #36 (permalink)
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Would it cause problems resetting the phone if it was running oxygen instead of that horrible sense??
Is Oxygen a custom ROM?

Because if you're rooted or on a custom ROM that makes life even easier.
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Old January 30th, 2011, 04:39 PM   #37 (permalink)
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Is Oxygen a custom ROM?
Yup, and very nice it is too. One of my pals runs it on his Desire.
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Old February 2nd, 2011, 04:14 PM   #38 (permalink)
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Your damn right it is, Desire is repulsive without it and running sense. If it wasnt for oxygen, I wouldnt even consider a Desire running sense. Absolutely vile ROM!!!

Problem solved eventually anyways. For some unknown reason, my Gmail account password had changed and the phone wouldnt let me change the password or even let me delete the set account. Had to contact Google in the end for them to reset my password.
No idea what the problem was but it was at their end which is why none of the above solutions worked.
Removed a few things off the phone via the PC, replaced them, updated, refreshed, rebooted, all good!!!

Cheers to all that tried on my behalf ;-)
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Old February 2nd, 2011, 11:39 PM   #39 (permalink)
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Glad to hear that both your gmail and market is working for you
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Old February 3rd, 2011, 10:56 AM   #40 (permalink)
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I have EXACTLY the same problem. Tried the YouTube suggestion, etc, nothing.


I had it connected then it disconnected. For that reason there is no way I am doing a factory reset as I will lose ALL my apps and progress in them (some are paid).

There must be some way, help please!
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Old February 4th, 2011, 08:03 AM   #41 (permalink)
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Originally Posted by Luckoftheirish View Post
there is no way I am doing a factory reset as I will lose ALL my apps and progress in them (some are paid).
While a factory reset is a pain, you can still redownload all of your paid apps, theyre tied to your google account, not your phone.

If youre worried about losing progress you can use titanium backup to backup and restore all of your apps (paid and unpaid) AND their data.
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Old February 5th, 2011, 05:19 AM   #42 (permalink)
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Originally Posted by daveybaby View Post
While a factory reset is a pain, you can still redownload all of your paid apps, theyre tied to your google account, not your phone.

If youre worried about losing progress you can use titanium backup to backup and restore all of your apps (paid and unpaid) AND their data.
Wow, really? That would be brilliant, what is one of these 'titanium backup's'?
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Old February 7th, 2011, 03:53 AM   #43 (permalink)
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what is one of these 'titanium backup's'?
Its an app: Titanium Backup ? root - Android Application on the Android market

Just download it from the android mar...... oh, hang on.

[edit]
Fortunately you can download it direct from the developer's website: Titanium Backup for Android ? Official Site

This app requires root access by the way.
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Old February 7th, 2011, 04:30 AM   #44 (permalink)
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Quote:
Originally Posted by daveybaby View Post
Its an app: Titanium Backup ? root - Android Application on the Android market

Just download it from the android mar...... oh, hang on.

[edit]
Fortunately you can download it direct from the developer's website: Titanium Backup for Android ? Official Site

This app requires root access by the way.
Thanks, that's great! You are 100% sure it saves data, progress in games, etc, too?

Also, what does 'root access' mean? Would my HTC Hero on 1.5 have that or would I need to enable it?
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Old February 8th, 2011, 03:43 AM   #45 (permalink)
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Thanks, that's great! You are 100% sure it saves data, progress in games, etc, too?
I dont play that many games, but the ones i have tried it on it has worked. Every app i've restored the data for has worked successfully.

Quote:
Also, what does 'root access' mean? Would my HTC Hero on 1.5 have that or would I need to enable it?
Root access is like logging onto your phone as an administrator, apps running as root have access to data they wouldnt normally have. It's not difficult to do, but it's not necessarily for everyone (it does, in theory, void your warranty). Check out the rooting subforum (in particular the sticky threads) and that should tell you all you need to know.
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Old February 10th, 2011, 09:20 AM   #46 (permalink)
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Quote:
Originally Posted by daveybaby View Post
I dont play that many games, but the ones i have tried it on it has worked. Every app i've restored the data for has worked successfully.


Root access is like logging onto your phone as an administrator, apps running as root have access to data they wouldnt normally have. It's not difficult to do, but it's not necessarily for everyone (it does, in theory, void your warranty). Check out the rooting subforum (in particular the sticky threads) and that should tell you all you need to know.
Surely if I have to so a factory reset it will wipe even the back up app too?
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Old February 10th, 2011, 09:27 AM   #47 (permalink)
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Backup apps store backups on the sdcard, not the phone's internal memory, so your backup files won't be touched by a factory reset. (Although yes, the backup app will need to be reinstalled after the reset).
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Old February 11th, 2011, 01:37 AM   #48 (permalink)
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Quote:
Originally Posted by Xyro View Post
Backup apps store backups on the sdcard, not the phone's internal memory, so your backup files won't be touched by a factory reset. (Although yes, the backup app will need to be reinstalled after the reset).
Okay, that's good - thanks for your help guys, I'll try it.
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Old April 2nd, 2011, 12:09 PM   #49 (permalink)
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Can't log in to Google Account Try this this works for me Settings > Accessibility > Accessibility (check)
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Old May 20th, 2011, 12:10 PM   #50 (permalink)
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On your phone go to Applications/Settings/Accounts & Sync/then turn on Backround data
you should be able to get into the android market now
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