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Old August 19th, 2009, 11:11 AM   #1 (permalink)
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Default [FIXED]Using HTC Hero to connect your laptop to the internet!!

How can I do this? I've tried this:
Using the HTC Hero as a USB Modem | Brightpoint GB Tech Blog

But it doesn't work, as soon as i select enable mobile network sharing, it just says its installing drivers, then it says it can't install the Android Phone.

Doing my nut it!!!

This is the information with the error:

Description:
Windows detected a new device attached to your computer, but could not find the driver software it needs to make the device usable. Each device manufacturer typically includes driver software of a CD that comes with the device, or as a download from its website.

The hardware ID of your device is USB\VID_0BB4&PID_0FFE&REV_0100.

Problem signature:
Problem Event Name: PnPDriverNotFound
Architecture: x86
Hardware Id: USB\VID_0BB4&PID_0FFE&REV_0100
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

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Old August 19th, 2009, 02:31 PM   #2 (permalink)
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Have you installed the htcsync application. it has the drivers for your phone,
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Old August 20th, 2009, 03:57 PM   #3 (permalink)
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Yes I have installed it. Still doesn't work

As soon as I select "Mobile Network Sharing, it tries to install the drivers but says, windows couldn't find the drivers for your device.

My OS is Vista Home Premium.
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Old August 21st, 2009, 04:30 AM   #4 (permalink)
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I'm not sure if Vista causes problems, but I have had the Hero tethered with both XP and 7...

Ok, best thing to start with is getting rid of any installed drivers.

Download an app called USBDeview. Open it and look for Android USB drivers. Get rid of the lot and download a fresh copy of Sync.

When you add the Hero it should ask for the drivers and find them with the new sync copy. That might clear it up for you.
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Old August 21st, 2009, 10:13 AM   #5 (permalink)
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Thanks, tried that but now it says it is not rexognised. I looked at the driver details it doesn't recognise and it says it from Kasperspy which is my antivirus program. I did disable it during
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Old August 21st, 2009, 01:27 PM   #6 (permalink)
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I tried this in windows 7 beta and it has the same problem.
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Old August 21st, 2009, 02:09 PM   #7 (permalink)
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Install driver when they asked you to do that ... might be that can help.
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Old August 21st, 2009, 02:33 PM   #8 (permalink)
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When they Ask? Does the computer ask.

I have been installing the sync program. Then rebooted the pc. From my previous post about Windos saying itis not recognised the driver. I just plugged it in and it installed the drivers for the usb so I can look at the memory card and I can sync. But as soon as i select share network, it doesn't find it.

I use the internet a lot via my phone, luckily i'm on leave from the Navy at the moment. So I can get this fixed before the 31st!!! Basically I need to use the phone as a modem but it won't/can't find that drivers.
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Old August 21st, 2009, 02:38 PM   #9 (permalink)
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works ine on my office xp sp3 dell laptop and on my vista buisness premium. I cannnot comment on windows 7 as not got a machine to put it on yet. remove any old sync software like sony/samsung etc and if you have used windows sync get id of thatg then reinstall htc sync. otherwise intact htc support.
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Old August 21st, 2009, 03:27 PM   #10 (permalink)
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Thanks, I used Vista but have duel boot with win7 which I don';t use! Just thought i'd try it. Anyway un-installing stuff now.
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Old August 23rd, 2009, 04:22 AM   #11 (permalink)
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Sent this support ticket to htc:

Quote:
Hi, I've got the phone working via usb so I can sync and read my memory card on the phone. But I want to use the phone as a modem and connect to the internet on my laptop. It doesn't seem to work, as soon as i select "Mobile Network Sharing" windows vista home premium says, "Windows needs to install a driver" it then searches but can't find anything. I don't know what to do, i've spent all day trying to get this to work as I work from home and use the mobile internet a lot. Thanks
And he come back with this, which makes no sense:

Quote:
HI Michael, Please install Activesync 4.5 on XP or Windows MObile Device Centre on Vista. Then start,settings, all settings, connections, usb-pc and select internet sharing.

Best REgards
I installed Windows Mobile Device Centre on my Vista but can't find settings, all settings, connections, usb-pc and internet sharing!!!
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Old August 23rd, 2009, 06:25 AM   #12 (permalink)
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Quote:
Originally Posted by mcyates View Post
Sent this support ticket to htc:



And he come back with this, which makes no sense:



I installed Windows Mobile Device Centre on my Vista but can't find settings, all settings, connections, usb-pc and internet sharing!!!

Sorry fellas, but my Hero came with a 2gb mem card on which were written the instruction booklet , quick start guide , (both PDF) , the old version of HTC sync AND the precious drivers.
However when you download the newest version of HTC sync from HTC page, it will also upate or replace, or fix (whatever) the drivers.

I must add though, that this smart assed post notwithstanding, I have been unable to go online via the Hero with my XPsp3 netbook; no problems with vista, but it does'nt seem to like XP.
The PC shows me an open and working connection via USB, but when I click on the browser icon I get the dreaded "unable to connect...try..." message.
I did'nt try too hard because I have the disponibility of a Vaio TT which is as small as a notebook and is juiced by Vista,bt it pissed me off anyway.
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Old August 23rd, 2009, 06:51 AM   #13 (permalink)
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I FIXED IT.

Uninstalled the latest version of HTC Sync. Removed all driver and installed the old HTC Sync which was on the memory card, installed it, selected mobile network sharing and it installed the driver and i'm using it now to post this. Can someone prefix the thread with [FIXED]

Thanks
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Old August 23rd, 2009, 10:09 AM   #14 (permalink)
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Found this on the HTC Hero Facebook Page:

I've spent the last couple of hours trying to figure out why HTC Sync would not allow me to use the Mobile Network Sharing (MNS).

All morning, I had assumed that my notebook was using the MNS as I was able to access Facebook from the office. Turns out that I was latched onto a secondary WiFi access point without realizing it.

So, after installing HTC Sync, all other drivers installed fine, except for the NDIS driver which is needed in order to use MNS. I searched high and low to find a download for the driver, and finally found it.

For those of you who are missing the driver (not sure? Open Device Manager, and see if you have an Android Phone device that is showing up as an error), go to your Program Files folder, look for the HTC folder, and in it, you will find HTC Drivers... that elusive NDIS driver is stored there.

Just go to Device Manager, find the Android Phone device, right click, select Update Driver, and get it to find the driver from the folder above. Once the driver is installed, getting online is easy

From the Hero, select Menu -> Settings -> Wireless Settings -> Mobile Network Sharing

Odd that there's no icon in the Windows system tray, but hey, it works, and I'm not complaining.

** this topic was posted from my LG notebook while connected over the Hero's mobile connection.
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Old August 23rd, 2009, 11:27 AM   #15 (permalink)
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So, if I got you right Mcyates, you were unable to connect with the new HTC sync but the old one (from the mem card) got you online with no probs?

Im asking because as I told you I have zero troubles in going on line, syncing etc with my Sony Vaio TT (vista), but somehow from my MSI wind (XP) the only thing I managed to accomplish was to access the phone's memories.
Could it be that the newer software is indicated for Vista only while the older works better with XP?
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Old November 7th, 2009, 03:22 PM   #16 (permalink)
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Cool How to connect your PC to the Internet using your HTC hero.

Hi all,

I have struggled for the last hour or so to sort this but I finally figured it out, and I am posting this for everyyon including myself should I need to do a Windows re-stall...lol.

1. Connect your USB cable to the HTC hero and the PC.
2. At the top of your HTC hero on the home screen, touch the very top and drag it downwards (the same as you do when you have downloaded software to install from the HERO Marjket function)
3. You shoud now see "USB Connected" - click this and then select "Mount"
4. This should be sufficient to use windows explorer to locate and find the version of HTC Sync bundled with your device.

If its there drag to the desktop of your PC and install.

If its not there, diconnect the USB (Because the HTC Hero won't allow you to download whilst syncd to the PC) and do a search for the following search string in google from your HTC hero browser

"HTC HERO SYNC"

At the bottom of the screen there is an option to select the current software version, then the country closest to you.

5. Once this has been selected and you have selected to download this to your HTC Hero, wait for the download to finish, when it has, go to step 2 and 3 of my instructions above, then skip to instruction 6. below, got that, 2 then 3, then skip to step 6.

6. Now using windows explorer, find the drive/phone and navigate to "downloads" select HTC software, copy to desktop and install.

7. When done reboot PC.

8. When trying to connect to the net, from the home screen of your HTC Hero, press "Menu ---> Settings ---> Wireless Controls, Scroll down and click "Mobile Network Sharing" - This should then disconnect the file transfer utillity. (Don't worry this is good)

9. On the system tray, you might have previously had problems with the system saying it couldn't locate the driver software, you can now sort this quickly...

On your PC, navigate to Control Panel, System, Device Manger

Your android phone probably will have an error exclamation graphic next to it, right click and select update driver.

10. Select locate the driver file on your pc, and navigate/browse to your C:, then programm files, navigate to the HTC file and just click HTC file and select ok.

Restart your pc keeping your phone connected by USB and when done, go back into the settings of your HTC hero, make sure step 8 of this tutorial is still selected.

Your PC should then run a tutorial to set up the net connection.

I hope this helps and makes sense. Any questions feel free to ask, and I will try to help.
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Old November 21st, 2009, 05:38 AM   #17 (permalink)
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Quote:
Originally Posted by Mandroid29 View Post
Hi all,

I have struggled for the last hour or so to sort this but I finally figured it out, and I am posting this for everyyon including myself should I need to do a Windows re-stall...lol.


I hope this helps and makes sense. Any questions feel free to ask, and I will try to help.
Great thanks a lot for this thread - I have finally managed to get my newly upgraded Acer laptop with Windows 7 tethered (something that worked easily with Vista). Followed your instructions & bar a few issues at the end (more to do with the fact that I hadn't disconnected the wireless application on my phone & restarted mobile data!), the laptop finally accesses the web thru the Hero.

Just taken 2.5 weeks and about 3 hrs of effort in all.

No, just got to try to resolve why 7 doesn't recognise my Bluetooth adaptor on the laptop.............arghhhhhhh!
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Old November 21st, 2009, 07:29 AM   #18 (permalink)
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Quote:
Originally Posted by RAFdude View Post
Yes I am on sprint and the laptop has XP Professional.
Okay. I'm going to move your posts over to the Sprint Hero forum, as with it being an issue specific to that carrier you're much more likely to find a solution there.
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Old February 10th, 2010, 03:47 AM   #19 (permalink)
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Thumbs down Same issues here

I have tried connecting my Hero to my desktop and laptop running Windows XP, Vista Business and Windows 7 pro but none of those combinations will work with the device as a modem, sharing its Internet conection via USB.



All Windows mobile devices do that a lot better, shame on Android. Wonder if it is Android not providing the software support yet or it is the combination of Hero Android only. But generally disapoonted from the lack of this feature.
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Old March 8th, 2010, 05:49 PM   #20 (permalink)
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Quote:
Originally Posted by zfdesign View Post
I have tried connecting my Hero to my desktop and laptop running Windows XP, Vista Business and Windows 7 pro but none of those combinations will work with the device as a modem, sharing its Internet conection via USB.



All Windows mobile devices do that a lot better, shame on Android. Wonder if it is Android not providing the software support yet or it is the combination of Hero Android only. But generally disapoonted from the lack of this feature.
I dunno 'bout vista and w7 coz I use mobile tethering only to go online with my netbook, but I can't see why you should be the only one having troubles to connect via your Hero.
Make sure you have the latest software installed on your lappie and there should be no probs, to make it even easier you can find on the market some free apps designed to make this process even easier including one, I think it's called proxoid,( sorry I don't have my Hero here now) that turns the Hero into a wireless wifi router capable of sharing internet with up to 5 laptops .
This wireless router app brings to the Hero a function which is standard and which I love in my HTC HD2 (my 2nd phone) and I have been happy to be able to use it also on my Hero.
I tried to have 3 laptops wirelessly tethered to it simultaneously and the connection did'nt slow down a bit and we were able to download two different vids from two different sites at the same time while streaming music on the third machine.
Could it be that the problem is with your provider/telco?
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Old March 9th, 2010, 04:29 PM   #21 (permalink)
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Smile ...at last

Hello Everyone,

After bringing up this issue I feel obligated to respond to you back with the good news.

I have been able to connect my HTC Hero to my laptop and connect to the Internet using the Mobile network sharing feature.

I have struggled before for unknown reasons but my laptop had Windows 7 re-installed and a fresh installation of HTCSync software. One thing that buggs me is there is no notification in the Tray showing the connection status, but I was asked to confirm the Network group at first connection.

I have had trouble installing and connecting the device to a Windows XP 64 bit OS at work and I am not happy not being able to sync my phone Calendar (even Google Sync will not work with XP 64 bit). It has been confirmed to me from HTC Cust. Support there is no support fro XP 64 bit. Stay away from that combination.

And finally thank you all for your comments and recommendations I will defiantely try some of those out. proxoid - Project Hosting on Google Code sounds good.

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Old April 27th, 2010, 07:24 PM   #22 (permalink)
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Do I need a specific service plan to Do this? I currently have internet on my phone.
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Old April 29th, 2010, 06:45 PM   #23 (permalink)
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Anyone?
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Old April 29th, 2010, 09:50 PM   #24 (permalink)
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Anyone?
Technically, you do not need anything else to make it work, but unless you have a data plan, the internet usage is going to eat into your minutes.
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Old April 30th, 2010, 05:08 PM   #25 (permalink)
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I've got unlimited mins...what plan are you teathering from ?
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Old May 1st, 2010, 04:15 AM   #26 (permalink)
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I've got unlimited mins...what plan are you teathering from ?
Minutes doesn't matter, what is your data limit on your plan?
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Old May 1st, 2010, 07:19 AM   #27 (permalink)
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Unlimited data
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Old May 1st, 2010, 08:33 AM   #28 (permalink)
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Then you should be fine, which network are you with because some are bitch when it comes to using your phone tethered.
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Old May 1st, 2010, 09:56 PM   #29 (permalink)
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Sprint
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Old July 27th, 2010, 10:50 AM   #30 (permalink)
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Default Help

I get "error code 67. registration failure. your pcs vision username and/or password may be incorrect. please try again." All I did was try to connect to the internet using my phone. I don't know what username and password it's talking about.
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Old July 27th, 2010, 01:08 PM   #31 (permalink)
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This is incredibly frustrating. I just wrote a whole post on the far from perfect HTC hero keyboard only to lose it all as I pressed submit.

So here it is again. I'm writing this on the HTC hero because my internet at home died.

I got Windows 7 32bit. I use to be able to connect with my hero. I have all the drivers installed and I get a network connection when I turn on internet sharing on the hero. However, the connection has no internet access. Windows troubleshooter tells me that the DNS server isn't responding.

What can I do to fix this? The only difference between when it worked and now is android 2.1. It's obvious my phone can connect to the internet since I'm writing this.

Can anyone help me? I'm beginning to think HTC wasn't the best choice.
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Old July 27th, 2010, 01:35 PM   #32 (permalink)
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I found a workaround by downloading an app called EasyTether from the market. It worked without problems.

I still don't understand why the normal way doesn't work.
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Old July 27th, 2010, 02:35 PM   #33 (permalink)
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I can't get easy tether to work. I get a connection, but I can't open any windows on my computer.
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Old August 2nd, 2010, 07:47 AM   #34 (permalink)
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Default Mobile sharing not working since upgrade to 2.1

I had a brilliant connection to the Internet through my Hero right up until the upgrade to 2.1. Now I can't get a connection at all and as another poster said, the error message is something like DNS server not responding.

I have a Laptop running Vista, and a Netbook running Windows XP home and neither of them will connect using mobile sharing on my Hero.

I downloaded EasyTether through the app store which works well (but very slowly), however it blocks https sites unless you pay $9.99. Now I'm not so tight that I won't buy decent software and apps, but in this case I sort of object to paying for something that my phone should do and always did do until the upgrade
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Old August 2nd, 2010, 08:13 AM   #35 (permalink)
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Don't know if this helps - but I fixed it. (No one is more surprised than me).

I hadn't got HTC Sync installed on my Netbook (running XP) so I connected my phone using the 'Mount' option.

Then I browsed for the HTC Sync application on the SD card (as another poster suggested). I dragged and dropped it onto the netbook's desktop and ran the installation.

I disconnected my phone and restarted the Netbook.

When it restarted I plugged in my phone to the Netbook via the USB lead and checked the 'Internet Sharing' option.

Lo and behold my emails started to download.

I was so shocked I thought EasyTether must be connected without me realising but no - the icon said 'not connected' when I hovered my mouse over it.

So I now have my much faster Internet connection via my Hero.

Now to try and fix it on my laptop.............
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Old December 29th, 2010, 05:15 PM   #36 (permalink)
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Default This is so simple..

Everyone here blows this out of proportion..(no disrespect meant). It is so easy to connect your HTC Hero to any computer(laptop or desktop) and use it as a fast and reliable internet connection. The steps are listed below.

1. Download the HTC Sync software from HTC website or from your phones memory card.

2. Turn off mobile network (Menu,Settings,Wireless Controls,Mobile Network).

3. Switch phones internet to 1x only(Menu,Settings,Wireless Controls,Mobile Network Settings,Mode of Operation, 1x Only).

4. Connect phone to computer via USB Cord.

5. Turn on Mobile network(follow step 2) immediately turn on Mobile Network Sharing Also just below Mobile Network. You should see that your phone is now connected to the Net 1x only.

6. Switch your phones internet back to Hybrid operation.(Follow step 3)
ENJOY
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Old December 29th, 2010, 05:22 PM   #37 (permalink)
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Originally Posted by java030324 View Post
Everyone here blows this out of proportion..(no disrespect meant). It is so easy to connect your HTC Hero to any computer(laptop or desktop) and use it as a fast and reliable internet connection. The steps are listed below.

1. Download the HTC Sync software from HTC website or from your phones memory card.

2. Turn off mobile network (Menu,Settings,Wireless Controls,Mobile Network).

3. Switch phones internet to 1x only(Menu,Settings,Wireless Controls,Mobile Network Settings,Mode of Operation, 1x Only).

4. Connect phone to computer via USB Cord.

5. Turn on Mobile network(follow step 2) immediately turn on Mobile Network Sharing Also just below Mobile Network. You should see that your phone is now connected to the Net 1x only.

6. Switch your phones internet back to Hybrid operation.(Follow step 3)
ENJOY
We have a separate section for Sprint/CDMA Heroes here. This is the European section.
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For tech lovers dreaming of a magical phone, HTC's 3rd Android Phone - the HTC Hero - seems poised to rescue the masses from mobile phone boredom. The design is a more sleek, sexy version of the HTC Dream and HTC Magic and both hardware and sof... Read More



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