Device(s): HTC Magic, HTC Incredible S, Samsung Galaxy Note II
Carrier: Not Provided
Thanked 8 Times in 7 Posts
Gingerbread and Wi-Fi don't mix
I've now seen the problem with Gingerbread and Wi-Fi on my home network. The signal looks good to begin with then all of a sudden my Wi-Fi connection is dropped and I can see it scanning but not connecting back until I restart Wi-Fi.
Please send an e-mail to the following people (the senior management team at HTC) if you want this fixed it will take you 1 minute and will make a real difference just copy and paste the below. Then change the e-mail text a bit before you send.
You have a major problem with the HTC gingerbread update that you have rolled out in the UK. The wifi no longer works for me as it keeps disconnecting. Many others have the same problem. I used my phone for about a year before this and the wifi worked like a dream. It is unacceptable that this vital function no longer works properly. Please let me know how you intend to fix this. On another note you have major problems with your HTC Sense website despite heavily promoting it. I look forward to your response.
I've already e-mailed via their website, but I will e-mail direct later on today.
Good e-mail, bh27, but I think it might be wise to include some more information on the problem so they know exactly what we're talking about. Specificially, that the wi-fi drops perfectly useable signals below -88dbm - rather than 'it just doesn't work'.
In fact, someone on XDA forums posted this rather good e-mail, which provides all the info...
I recently upgraded my Incredible S from 2.2 to 2.3.
Before the update, the phone would hang on to the quite low but useable wi-fi signal in my bedroom, but after the update the wi-fi disconnects and puts the phone on 3G.
My old HTC desire still holds on to the signal fine, whereas my new Incredible S loses it. (both at around -90 dBm)
After a lot of research on forums, I have noted that this is a very common problem, and many people are suffering from poor wi-fi since the 2.3 update. I suggest that you take this problem seriously.
We have localized the problem to a change in rssi threshold to -88 dBm. That is strange as this is a perfectly useable signal strength.
Having the same issues here. Had no issues when the phone was on Froyo, but the Gingerbread update has messed up the wifi connection. Extremely annoying, as my crappy old Blackberry gets better wifi reception than the Incredible. Please fix, HTC.
My solution has been to purchase the Tasker app, and set up a rule to disable my data connection when in range of my home wifi. It works well, but is kind of hacky.
I'm now manually disabling my mobile data once wifi is connected. Seems to have fixed the issue, and I now get fantastic wifi reception all around the house. I'm going to hold off spending £3.99 on Tasker, though. Thanks
My new HTC incredible S cannot connect to my home wireless router, i changed radio channel and encryption type but to no avail, took me two full days to find the solution.
I simply reset the router to factory settings by pressing the reset button behind the router then using the computer attached to the router, from d browser enter the url to set up d router, set it up by entering your Internet login user name and password and enable the wireless feature, i tried to enable my Incredible S wifi and MAGIC! ....my Incredible S is now connected to the router and the internet. hope this will help you too!
The Following User Says Thank You to rover101 For This Useful Post:
This was the latest update from HTC Customer NoSupport.
I am sorry but this is pathetic... now they are blaming the hardware design. Whatever it is, its a shit phone!!!
Since there is a death grip on the HTC Incredible S, we would suggest you to pay attention when using it. For example, you can take the buttom of the phone so that your hand won't cover the antenna.
The HTC Incredible S follows up on the success of the original HTC Incredible with a solid Android offering that will make its way to Europe. Also like the original, it features a contoured back for stylistic originality in an overall great looking... Read More