July 14th, 2012, 08:19 AM
Thread Author (OP)
Join Date: Feb 2010
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HTC Incredible S - Android 4.0.4 problems
So, got the OTA update alert last week for the ICS 4.0.4 uodate, and proceeded. Downloaded fine, but since then the phone has just become a £40per month paperweight!
Can't access Android Market or any internet services even on WiFi, sitting 3 feet from my wifi hub!
Spoke to HTC - called 4 times today - 1st time lady dropped the call, 2nd call the chap told me to do a factory reset which I did - still no internet connection, still an expensive paperweight, 3rd call the chap I spoke with - Johann was his name, when I told him of my frustrations and problems and that I needed the phone to work as a smart phone, not a paperweight, he then told me that he was working unpaid overtime on a Saturday - I told him that I had to have my phone as it was my lifeline, I wasn't working and not earning, and told him that with respect, I wasn't interested in his problems - just wanted my phone sorted out - he hung up on me - what a cheek. I had called to get some further advise on the reset - its still not working.
Called a 4th time and arranged for the phone to be taken back for repair - the kick in the teeth of it all is that I will be without a phone whilst off for repair and if it needs a repair that is deemed out of warranty, and I want the phone back unrepaired (it still works as a phone, but nothing else!), then it would cost me £23.
Anyhow the chap I spoke with said that once in a while some phones get bad update downloads which once done can't be rolled back, so it's a HTC issue, but I might end up with having to pay for the fix!!
Have been a huge fan of HTC for many years now, but with attitudes like I encountered today on the telephone, I am considering defecting to either Apple or to a Samsung handset.
Surely all the BETA testing of software should account for all sorts of issues, and not be released if even a small percentage of phones end up faulty following the OTA update?
If it was a faulty download why shoudl I be responsible for repairs - that is of course if HTC find that the phone is deemed to be out of warranty, which lets face it, they might be inclined to do just to be able to charge for a new handset - how would I ever be able to counter their claim that it was deemed to be out of warranty - the warranty should protect the consumer, but ultimately it protects the manufacturer.
ThIs update to Android 4.0.4 has been the worst thing that I have done on my phone - the last update went smooth as silk, with no need to factory reset.
A complete pain in the rear end.
Anyone else had significant issues with the update on the Incredible S?