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Old July 14th, 2012, 08:19 AM   #1 (permalink)
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Default HTC Incredible S - Android 4.0.4 problems

So, got the OTA update alert last week for the ICS 4.0.4 uodate, and proceeded. Downloaded fine, but since then the phone has just become a 40per month paperweight!

Can't access Android Market or any internet services even on WiFi, sitting 3 feet from my wifi hub!

Spoke to HTC - called 4 times today - 1st time lady dropped the call, 2nd call the chap told me to do a factory reset which I did - still no internet connection, still an expensive paperweight, 3rd call the chap I spoke with - Johann was his name, when I told him of my frustrations and problems and that I needed the phone to work as a smart phone, not a paperweight, he then told me that he was working unpaid overtime on a Saturday - I told him that I had to have my phone as it was my lifeline, I wasn't working and not earning, and told him that with respect, I wasn't interested in his problems - just wanted my phone sorted out - he hung up on me - what a cheek. I had called to get some further advise on the reset - its still not working.

Called a 4th time and arranged for the phone to be taken back for repair - the kick in the teeth of it all is that I will be without a phone whilst off for repair and if it needs a repair that is deemed out of warranty, and I want the phone back unrepaired (it still works as a phone, but nothing else!), then it would cost me 23.

Anyhow the chap I spoke with said that once in a while some phones get bad update downloads which once done can't be rolled back, so it's a HTC issue, but I might end up with having to pay for the fix!!

Have been a huge fan of HTC for many years now, but with attitudes like I encountered today on the telephone, I am considering defecting to either Apple or to a Samsung handset.

Surely all the BETA testing of software should account for all sorts of issues, and not be released if even a small percentage of phones end up faulty following the OTA update?

If it was a faulty download why shoudl I be responsible for repairs - that is of course if HTC find that the phone is deemed to be out of warranty, which lets face it, they might be inclined to do just to be able to charge for a new handset - how would I ever be able to counter their claim that it was deemed to be out of warranty - the warranty should protect the consumer, but ultimately it protects the manufacturer.

ThIs update to Android 4.0.4 has been the worst thing that I have done on my phone - the last update went smooth as silk, with no need to factory reset.

A complete pain in the rear end.

Anyone else had significant issues with the update on the Incredible S?

Cheers

Per

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Old July 14th, 2012, 12:42 PM   #2 (permalink)
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After the fiasco with HTC help line, I called O2 as I wanted to see what I could do in the event that HTC said the phone was out of warranty and would charge stupid money to repair it.

Their repair centre was supremely helpful, and thorough and after 40 minutes on the phone to them and working through my mobile, I got it working as it should have done in the first place.

I can't believe the HTC team didn't take the time to talk me through and trouble shoot like the the chap at O2 did.

10 out of 10 to O2 for the help.

0 out of 10 to HTC

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Old July 30th, 2012, 12:46 PM   #3 (permalink)
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Default What solution did the O2 guys provide?

Hey, Can you please explain what solution did the O2 guys provide? I'm facing the same problem!
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Old July 30th, 2012, 12:57 PM   #4 (permalink)
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It took a couple of attempts, with the O2 guy on the line, but basically it was a proper hard factory reset - going in to the root menu and doing a reset from there, not the soft factory reset that is instantly accessible on the phone. By Hard Reset, I mean power off, and then power on with the volmue down button pressed until you get to the hidden menu/routines.

Once I had done the reset, I then still had some WiFi issues and had to play about with internet access using 3G initially and then toggling the WiFi on/off button - got it working eventually. Seems that there may have been a glitch when I downloaded the update and I couldn't switch WiFi on, even though it was indicating as on, it was not receiving any signal.

Good luck - it will work, but you may need to do the hard reset a couple of times and keep testing it.

Hope this helps?

Cheers

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Old August 26th, 2012, 10:07 PM   #5 (permalink)
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Default Problem with service message

Hi, i do use HTC Incredible S with Andriod ICS. I do have a problem with service message popups. These messages get popped up only at certain cell towers. Remaining time they wont come up. I cant even cancel the message, the only option available is to press the home screen button. Please help me regarding thsi as the problem is frustrating me when im using any application,
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The HTC Incredible S follows up on the success of the original HTC Incredible with a solid Android offering that will make its way to Europe. Also like the original, it features a contoured back for stylistic originality in an overall great looking... Read More



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