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Old February 13th, 2011, 11:30 PM   #1 (permalink)
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Default Double check your account...

I just checked my att account online and after being told 5 different times that my grandfathered unlimited plan would stay intact, it isnt. My account data plan was switched to the data 2Gig garbage.

Just got off the phone with customer support who advised that someone will contact me to change this due to the fact that I had to prove I had the unlimited plan before and since they dont offer it anymore, a senior person has to do this.

Just something you guys should double check to make sure you dont lose your unlimited plan and get an overage charge on your bill

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Old February 13th, 2011, 11:37 PM   #2 (permalink)
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call customer care.

the proof is in the account notes lol...it would have taken someone who knows that they are doing 2 seconds to see if you had unlimited data. Just call back again, tell them to check the account notes, and say it was a mistake. Be polite, and all shall be well.
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Old February 13th, 2011, 11:49 PM   #3 (permalink)
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call customer care.

the proof is in the account notes lol...it would have taken someone who knows that they are doing 2 seconds to see if you had unlimited data. Just call back again, tell them to check the account notes, and say it was a mistake. Be polite, and all shall be well.
They told me someone special had to "review the notes and contact me and would do so by Feb. 22" to fix it....does this sound right???
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Old February 14th, 2011, 12:57 AM   #4 (permalink)
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They told me someone special had to "review the notes and contact me and would do so by Feb. 22" to fix it....does this sound right???
no lol,

call back and make sure they reverse it before you hang up with them.
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Old February 14th, 2011, 01:26 AM   #5 (permalink)
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I bought at Costco and had no issues. My plan is under the "HSPA+/4G Personal smart phone unlimited", and my wife's iPhone 4 is still "3G unlimited". There are warning in bold on the site that say if you switch you will not be able to go back to unlimited.

I used her upgrade for the phone and transferred my iPhone 4 to her.
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HTC Inspire 4G
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The HTC Inspire 4G was released as the first phone to run on AT&T's 4G HSPA+ network. The device features a large, 4.3-inch display, 8MP camera capable of 720p HD video capture, and a 1GHz Snapdragon processor. The name of the game here is ... Read More



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