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Old June 16th, 2009, 01:47 AM   #1 (permalink)
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Default Rogers HTC Magic Exchange Sync Weirdness

Hi all, I got a HTC Magic a couple of weeks ago, and I've noticed a few weird behaviour.

1) Contacts Syncing doesn't work after a while. I had it synced when I first got it setup, but now it will give me a sync error...

2) My exchange calendar's attendees goes missing. I see them on the phone, but in outlook, all of the attendees are missing and updates to meetings are NOT reflected in exchanges, and hence will not be reflect on my phone.

Number 2 is the biggest issue. Has anyone else seen this?

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Old June 16th, 2009, 03:17 AM   #2 (permalink)
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I'm having the first issue... still in talks with IT to solve it. HTC has no information to offer, they say it's an Exchange issue and I should talk to IT. If I find anything I'll let you know.

Are you getting the error 'An error has occurred on the computer running Exchange' or are you getting 'System out of memory'? If it's the latter, I got that after I installed Facebooksync to get my contacts' pictures on my device. The former I'm still working on. I noticed my company admin changed my policies at midnight tonight, I hard reset and synced, so far so good. But that error usually occurs a few hours into the operation of the device.

I don't use meeting attendees and such, so I can't help with the second issue unfortunately.
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Old June 16th, 2009, 09:47 AM   #3 (permalink)
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I'm getting the "An error has occurred on the computer running Exchange" error...And exactly, it happens after a few hours...

But the meeting attendees issue is most concerning. What's the worst about it is when I am just an attendee for a meeting, any further updates to the meeting doesn't get reflected in outlook.
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Old June 16th, 2009, 11:04 AM   #4 (permalink)
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Contact HTC Support. They just emailed me saying they got another case that they're looking in to and because it's not isolated they're gonna try and solve it. Yay!

HTC - Support

They're gonna ask you for all your serial, IMEI numbers and and a screen shot of the error. I'm guessing you can use a digital camera for that. The error hasn't popped back up on my screen yet. It's been 12 hours since I got a message on Outlook stating that the administrator has changed my security policy and I need to restart outlook.

In the meantime, contact HTC, let's see what they can do to solve the problem. I trialed Touchdown late last night and it worked flawlessly, so HTC should improve their software IMO.
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Old June 16th, 2009, 05:00 PM   #5 (permalink)
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The error came back around 1
I took a picture of it and sent it off to HTC along with the rest of the info they asked for. If enough people point out that there is this problem then maybe they'll fix it. At least I have push calendar and email for now.
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Old June 17th, 2009, 02:03 PM   #6 (permalink)
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Default I have the same problem

I also have a problem with syncing my exchange contacts. The problem occures the same way as described above. Will send a mail to HTC.
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Old June 17th, 2009, 07:56 PM   #7 (permalink)
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Hi,


I know this is a bit off subject, but I'm hoping you can help me anyways. I recently got the HTC dream and I've been having problems getting it to sync with exchange using activesync. My question is, when you enter the information, are you using the same information that you use for OWA? (i.e.: OWA's URL) or does the information mirror what you see in your outlook configuration? Reason why I'm asking is we use a different server address for OWA, and I'm not sure if the phone will receive/send e-mails through OWA via HTTP or if it actually connects to exchange like my outlook client does. I'm spoke to our IT admin but we're blackberry shop and he doesn't want anything to do with this since everyone who has mobile e-mail uses a BB and I guess I'm one of the few (or the only one!) who got an HTC already.. I'm sure if an exec of ours would get one he would change his mind but I'm not important enough for that :P

Adding to the confusion I guess is, I don't know enough about Active Directory/Exchange. For an example, the e-mail address I give out is say, erik.godin@domaina.com, however in several internal systems I must login with erik.godin@domainb.com... also, if I pull up Active Directory Users and Computers, our domain is called "DOMAINAAA" while if I must login to a system, I usually need to use "DOMAINBBB\username". This really adds to the confusion. In the end, I'll have to try to convince him to sit down with me and connect to the exchange server and keep an eye on the log files while I'm trying to connect, however if I could get this going without him would be the best.



Thanks in advance
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Old June 17th, 2009, 10:18 PM   #8 (permalink)
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Quote:
Originally Posted by erikg View Post
Hi,


I know this is a bit off subject, but I'm hoping you can help me anyways. I recently got the HTC dream and I've been having problems getting it to sync with exchange using activesync. My question is, when you enter the information, are you using the same information that you use for OWA? (i.e.: OWA's URL) or does the information mirror what you see in your outlook configuration? Reason why I'm asking is we use a different server address for OWA, and I'm not sure if the phone will receive/send e-mails through OWA via HTTP or if it actually connects to exchange like my outlook client does. I'm spoke to our IT admin but we're blackberry shop and he doesn't want anything to do with this since everyone who has mobile e-mail uses a BB and I guess I'm one of the few (or the only one!) who got an HTC already.. I'm sure if an exec of ours would get one he would change his mind but I'm not important enough for that :P

Adding to the confusion I guess is, I don't know enough about Active Directory/Exchange. For an example, the e-mail address I give out is say, erik.godin@domaina.com, however in several internal systems I must login with erik.godin@domainb.com... also, if I pull up Active Directory Users and Computers, our domain is called "DOMAINAAA" while if I must login to a system, I usually need to use "DOMAINBBB\username". This really adds to the confusion. In the end, I'll have to try to convince him to sit down with me and connect to the exchange server and keep an eye on the log files while I'm trying to connect, however if I could get this going without him would be the best.



Thanks in advance

owa server for sure
looks like your username is the same no matter the circumstance
try the different domains until one works
make sure to check SSL at the bottom if you use SSL encryption

hope that helps
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Old June 17th, 2009, 10:21 PM   #9 (permalink)
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Originally Posted by kvernga86 View Post
I also have a problem with syncing my exchange contacts. The problem occures the same way as described above. Will send a mail to HTC.
glad to hear its a widespread issue, hopefully the exchange client will be updated for us

are you liking the phone otherwise?
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Old June 18th, 2009, 12:26 AM   #10 (permalink)
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Phone's has been great otherwise, but the only thing is the piano black paint is a fingerprint magnet. I had an HTC Dash (S621) before the magic, and the rubberized coating was better IMHO.
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Old July 5th, 2009, 08:00 PM   #11 (permalink)
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Default Progress?

I am experiencing both problems described here and also am particularly concerned with losing the attendee data from my appointments.

I have also noticed that calendar category data and private labels are stripped out when my device syncs. Anyone else having this problem? If there is no fix forthcoming from HTC I'm going to have to switch back to windows.
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Old July 5th, 2009, 10:08 PM   #12 (permalink)
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Default Exchange sync

I reset my phone and the problem came back (error for contact sync)
I tried out Touchdown and while the solution is not perfect, it is acceptable.
The speed and responsiveness of the phone is just too good to go back to windows....I had an Xperia X1 but will be sticking with the Magic until, the Pre is available or wait for Android 2.0 to see what will be out there.
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Old July 6th, 2009, 09:09 AM   #13 (permalink)
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Originally Posted by Bruce Wayne View Post
I reset my phone and the problem came back (error for contact sync)
I tried out Touchdown and while the solution is not perfect, it is acceptable.
The speed and responsiveness of the phone is just too good to go back to windows....I had an Xperia X1 but will be sticking with the Magic until, the Pre is available or wait for Android 2.0 to see what will be out there.
Any idea if this solution also addresses the calendar sync issues?

Has anyone received a response from HTC about these issues?
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Old July 6th, 2009, 09:32 AM   #14 (permalink)
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Default Update

I received this (not very useful) reply from HTC support. I jumped through their hoops and replied that the issue persists. Hopefully now someone will actually look at the issue.

From HTC support:

Hello Woodrow, Thank you for your inquiry regarding Exchange ActiveSync on your HTC Magic device from Rogers. We understand that it is important you receive all the information to best utilize your device. Please delete and re-establish your Exchange ActiveSync account. Verify whether or not your Exchange server requires secure socket layer (SSL) and check or clear the SSL box as appropriate. Adjust your synchronization settings by pressing HOME > MENU, and then touch Settings > Data synchronization > Exchange ActiveSync. Next press MENU and then touch Settings. Change the general settings and mail and calendar settings according to your preference, and press BACK after you are done. If your issue persists, please provide us with as much detail as possible regarding the error. We apologize for any inconvenience you may have experienced. I hope we have answered your question in detail, Woodrow. Feel free to contact us again if you have any further questions. In order to improve our service, I would like to invite you to participate in a survey on the worldwide HTC website at HTC Online Survey. HTC Technical Support HTC HTC Smartphone Wiki - HTC
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Old July 7th, 2009, 05:00 AM   #15 (permalink)
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probs with attendees as well. :-(

Could it be the version of the Echange server? We have 2007...
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Old July 7th, 2009, 11:40 PM   #16 (permalink)
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I use a hosted exchange server for my own private use so I have never tried to send out a meeting request with attendees. I do have a small issue with reoccurring appointments, though. If I create a reoccuring appt in outlook it syncs fine with my magic, but if I edit the appt on the phone I end up with a duplicate entry in my calendar. Changes made on my phone will not show up in my outlook
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Old July 8th, 2009, 01:26 PM   #17 (permalink)
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Default Anothe update

On the issue of items created on the device that don't sync, I am an idiot. I thought that the device defaulted to the last calendar selection used (which I still think it should) when in fact you have to select the exchange calendar each time.

On the other issues, I heard back from HTC who have promised to provide me with a debug tool to diagnose the contacts sync issue. I have to say I'm fairly impressed by their responsiveness. They clearly understand that this is an issue that needs to be addressed.

They have not said anything, though about the issue some of us are experiencing with appointment ownership and other data being lost form calendar items after sync. I have asked them again about this and will update if I get anything back.
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Old July 9th, 2009, 07:04 AM   #18 (permalink)
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Quote:
Originally Posted by Jeremy View Post
Hi,

Wave has developed a product called MyLink to synchronize your Outlook mail, calendar, contacts, tasks and notes from your PC to your Android phone. A demo version for Outlook to Android was released on June 20. Their first release will be available by end of the month.

Do a Google search for "Wave Global MyLink" and you will find it.

The MyLink software synchronizes directly with your PC using the USB cable for your phone. This is ideal for anyone wanting to securely synchronize their personal or corporate email onto their Android phone.
Thanks, Jeremy. However, I am in need of a solution that syncs directly with Exchange server. Being able to sync tasks would be great, though. This is still going to be a drawback of the Android platform even if Exchange sync is working perfectly for Mail, Calendar and Contacts.
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Old July 9th, 2009, 07:36 AM   #19 (permalink)
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Got this from HTC yesterday:

HTCSync is fairly basic and would seemingly not support meetings attendees. I will pass this on to the development team.
Meanwhile I can only suggest that if it is allowed you might use a program such as Google Calendar Sync which will syncrhonise calendar events with Google (hopefully including meetings and their attendees) and thus synchronise with your Magic.


Its quite clear, that this has to be a question for the developmenttam, as it has the capability to import (and keep) the atendees on the Magic, but deletes them in Outloook during the sync.
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Old July 9th, 2009, 09:14 AM   #20 (permalink)
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Quote:
Originally Posted by johansenit View Post
Got this from HTC yesterday:

HTCSync is fairly basic and would seemingly not support meetings attendees. I will pass this on to the development team.
Meanwhile I can only suggest that if it is allowed you might use a program such as Google Calendar Sync which will syncrhonise calendar events with Google (hopefully including meetings and their attendees) and thus synchronise with your Magic.

Its quite clear, that this has to be a question for the developmenttam, as it has the capability to import (and keep) the atendees on the Magic, but deletes them in Outloook during the sync.

i do that as a back up. i set google calendar sync to sync my outlook calendar entries over to google calender, but not to sync from google calendar. this way if there was ever an issue with my exchange server data i could just manually sync my google calendar to my device and i would have all of my entries back. i have it set to do it every 8 hrs or so.
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Old July 10th, 2009, 03:02 AM   #21 (permalink)
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I got this new answer form HTC-helpdesk (quite amased by their responsivenes!)

I will forward the problem to the development team, I haven't heard of this problem before and would not have thought that HTC Sync would delete anything on a Microsoft Exchange server but maybe it when it sends the synchronised calendar event it is sending one without attendees to meetings.

If I hear of any updates to the HTC Sync program I will let you know. I know there are other programs on the Android Market that can synchronise with Microsoft Exchange so perhaps one of those will be able to sync the attendees.


So, they havn't heard about it before? Well, guys pls make a helpdesk-case ;-)

regards
Per
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Old July 10th, 2009, 11:50 AM   #22 (permalink)
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Originally Posted by johansenit View Post
I got this new answer form HTC-helpdesk (quite amased by their responsivenes!)

I will forward the problem to the development team, I haven't heard of this problem before and would not have thought that HTC Sync would delete anything on a Microsoft Exchange server but maybe it when it sends the synchronised calendar event it is sending one without attendees to meetings.

If I hear of any updates to the HTC Sync program I will let you know. I know there are other programs on the Android Market that can synchronise with Microsoft Exchange so perhaps one of those will be able to sync the attendees.

So, they havn't heard about it before? Well, guys pls make a helpdesk-case ;-)

regards
Per
I have found their responsiveness pretty good, also. However, it sounds like my guy should be talking to your guy.
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Old July 11th, 2009, 09:13 PM   #23 (permalink)
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Default Another calendar sync issue - HTC sync not ready for actual use?

I've just noticed yet another issue with the HTC exchange calendar sync: All day appointments in Outlook like stat holidays, birthdays, etc. which begin with "Show Time As" set to Free, change to Busy after sync. This ends up showing my co-workers that I am unavailable to meet with them on my friend's birthday, for example.

Anyone else seeing this behaviour? If so, I will add it to the growing list that I have been providing HTC tech support and dev.
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Old July 12th, 2009, 08:46 AM   #24 (permalink)
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Default Sync contacts solved

Quote:
Originally Posted by nightzone View Post
Hi all, I got a HTC Magic a couple of weeks ago, and I've noticed a few weird behaviour.

1) Contacts Syncing doesn't work after a while. I had it synced when I first got it setup, but now it will give me a sync error...

2) My exchange calendar's attendees goes missing. I see them on the phone, but in outlook, all of the attendees are missing and updates to meetings are NOT reflected in exchanges, and hence will not be reflect on my phone.

Number 2 is the biggest issue. Has anyone else seen this?
Hi.
I've got the same error and the support center from HTC has requested me to call a number to get error, but i'm pretty sure that they don't care about this error, so I've found a solution....
Firt of all, i think that the error of syncing the contacts is an error on the phone, not on the server (i administer my server and wasn't able to find any error on that....), so what kind of error could be? Maybe an error on the data...
So i've cleaned all my contacts (i've made a copy on a exchange folder before deleting it) but the error still remain the same... So i've removed the exchange account on the phone, re-entered the data and the system now sync without problems (and no contacts was found....)
I've addedd all the contact, in group of 10 to find the error but i really unable to find it.... and the system now sync all the contacts without problems... it's a magical error?
Really don't know... i hope on the next release they can give out some error code to try to solve this problem in a easy way..... bye!
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Old July 15th, 2009, 06:44 AM   #25 (permalink)
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Default HTC Response

Hi.
I've called HTC support cause i've found a way to reproduce the error. In fact you are not able to sync contacts with GMAIL and EXCHANGE. If you do that, you will get the error. To clean this error, you should remove the exchange account and put again the configuration, but on the first sync with GMAIL the error will come back.
So, for the moment, simply disable the automatic sync to GMAIL.
HTC says that they know this error, but at the moment they are considering it a "limit", not an error. A patch will be released to solve this problem, but they don't know when... cause only a small part of customer are experiencing this problem (a lot of people has the "google" branded version that doesn't have exchange plugin)... So if you want this problem solved simply call the HTC support line (the online form simply tells you to call the support center, don't spend time on it...)
The link for the HTC support center:
HTC ? Support ? Customer Service ? Support via Hotline

Bye
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Old July 17th, 2009, 05:02 AM   #26 (permalink)
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Default solution ?

Here is the solution for the exchange sync...
1. Go to mail -> menu -> accounts : delete your exchange account
(it will also delete your contacts & calendar)
2. Go to contacts : delete all contact that are synced with google account
3. disable google account syncronisation (settings : syncro : data syncronization : application sync settings : disable contacts (you might disable gmail & calendar as well, as you please)
4. enter your exchange account again en start syncing...

Syncro of contacts will show no errors and syncing will be a lot faster then before.
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Old July 17th, 2009, 10:59 AM   #27 (permalink)
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Quote:
Originally Posted by MikeVeeckmans View Post
Here is the solution for the exchange sync...
1. Go to mail -> menu -> accounts : delete your exchange account
(it will also delete your contacts & calendar)
2. Go to contacts : delete all contact that are synced with google account
3. disable google account syncronisation (settings : syncro : data syncronization : application sync settings : disable contacts (you might disable gmail & calendar as well, as you please)
4. enter your exchange account again en start syncing...

Syncro of contacts will show no errors and syncing will be a lot faster then before.
Hi, as already posted this is not a solution, but a workaround.
In fact, you should be able to sync Exchange and Gmail contacts at the same time, but there's a bug in the exchange connector.
so this is a good workaround if you don't need an automatic sync with gmail (you can't disable just the contact part like the exchange plugin do...)
Ah and the point 2 is useless, when you delete your Exchange account the plugin will remove all the contacts marked with "Exchange" flag...
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Old July 19th, 2009, 01:59 PM   #28 (permalink)
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Quote:
Originally Posted by nightzone View Post
I'm getting the "An error has occurred on the computer running Exchange" error...And exactly, it happens after a few hours...

But the meeting attendees issue is most concerning. What's the worst about it is when I am just an attendee for a meeting, any further updates to the meeting doesn't get reflected in outlook.
Did anyone find a solution to this problem? I have this as well, and I cant use my Magic until this is solved. I do not want to mess upp my Outlook appointments

//Awi
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Old July 20th, 2009, 03:46 AM   #29 (permalink)
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Quote:
Originally Posted by woodrowr View Post
I've just noticed yet another issue with the HTC exchange calendar sync: All day appointments in Outlook like stat holidays, birthdays, etc. which begin with "Show Time As" set to Free, change to Busy after sync. This ends up showing my co-workers that I am unavailable to meet with them on my friend's birthday, for example.

Anyone else seeing this behaviour? If so, I will add it to the growing list that I have been providing HTC tech support and dev.
Yes I have experienced this to. I have the contact sync problem, the problem with the removal of attandees and also this last probelm you describe.

I have been forced to use my windows mobile device becoause of these problems. I hope someone will fix these problems, so that I can continue using my Magic
//Awi
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Old July 21st, 2009, 10:51 AM   #30 (permalink)
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Default Known bug - fix unlikely :(

Disabling the Google account sync is not a fix or workaround. I have the Exchange sync error on all (just over 20) Google branded Vodafone HTC Magics running the "Smartphone France 2.5.0" ROM. I am the admin for 13 exchange servers with just over 6000 users - I know exchange inside and out (experts-exchange guru). The server error reported is not an error on the exchange server, there is a bug with the android software. The basic fact that the first sync works and subsequent updates don't is a no-brainer giveaway that the android software is at fault. I've tried to have a sensible conversation with some android developers over on xda forums but TBH there is not alot of MS Exchnge based experience there...

If you think about it.... Google/Android has no "real" interest in fixing this issue,.. they would prefer if you used GoogleMail & tools therein - why would they promote such a degree of interoperability with a competitive product AND prevent third party players from making some money.

My 2 cents = This is a (known) bug with android 1.5 software and it is not a priority to fix. Worldwide, 75% of the android based phones sold on contract DO NOT HAVE MS exchange sync embedded - for example, all androids in the UK have this removed. This is the way Google wants things to play out. If you want a lasting sol'n and someone who will listen to your concerns re: bugs then go 3rd party app. Future ROMs will not likely have embedded Exchange support.

I have advised our users to purchase 3rd party app or use the GoogleMail system (without internal support)
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Old August 13th, 2009, 05:37 AM   #31 (permalink)
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Default ROM Upgrade

According to the ROM Upgrade the Exchange problem should be fixed.
I copied this from the HTC website:

1. Google Maps has been updated to version 3.1.1.
2. Setup Wizard has been updated to load all privacy policies and Google Terms of Service from the network.
3. Fixed Exchange Contact and Calendar synchronization issues. After editing contacts without a photo assigned, contact synchronization would fail. After editing calendar appointments and accepting changes using ‘enter’ calendar synchronization would fail.
4. Fixed authentication failure when manually setting up an Exchange server account.
5. Google security patch fix. For details, please refer to http://www.ocert.org/advisories/ocert-2009-011.html

Has anybody tested this yet?
//Awi
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Old August 13th, 2009, 12:10 PM   #32 (permalink)
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Quote:
Originally Posted by aszotten View Post
According to the ROM Upgrade the Exchange problem should be fixed.
I copied this from the HTC website:

1. Google Maps has been updated to version 3.1.1.
2. Setup Wizard has been updated to load all privacy policies and Google Terms of Service from the network.
3. Fixed Exchange Contact and Calendar synchronization issues. After editing contacts without a photo assigned, contact synchronization would fail. After editing calendar appointments and accepting changes using ‘enter’ calendar synchronization would fail.
4. Fixed authentication failure when manually setting up an Exchange server account.
5. Google security patch fix. For details, please refer to http://www.ocert.org/advisories/ocert-2009-011.html

Has anybody tested this yet?
//Awi
I moved to touchdown after my meetings started losing the attendees (on the exchange server itself) due to the calendar sync bug(s). I'm not going to test it myself unless I know that bug is fixed which it does not seem to mention is fixed but I'm hoping it is as part of the fixes.

I'm holding out myself until its fixed, but for my primary account I'll continue to use touchdown even after everything is fixed and use the exchange for a secondary exchange account I require (still no idea why its limited to one exchange account).

I believe the newest HoFo rom contains the fix.

Who wants to be our guinea pig?
Donkey3000 is offline  
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Old August 15th, 2009, 07:22 AM   #33 (permalink)
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Quote:
Originally Posted by aszotten View Post
According to the ROM Upgrade the Exchange problem should be fixed.
I copied this from the HTC website:

1. Google Maps has been updated to version 3.1.1.
2. Setup Wizard has been updated to load all privacy policies and Google Terms of Service from the network.
3. Fixed Exchange Contact and Calendar synchronization issues. After editing contacts without a photo assigned, contact synchronization would fail. After editing calendar appointments and accepting changes using ‘enter’ calendar synchronization would fail.
4. Fixed authentication failure when manually setting up an Exchange server account.
5. Google security patch fix. For details, please refer to http://www.ocert.org/advisories/ocert-2009-011.html

Has anybody tested this yet?
//Awi
I'm not able to download the update... i've called the support from HTC but they say that i'm already running the last version... so i've asked why my Google maps is still versione 3.0 instead of 3.1.1 and they promised to call me on monday ....

Some one has already downloaded the update or can send me their S/N?

thanks
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Old August 17th, 2009, 07:42 AM   #34 (permalink)
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Default Send the phone back

I think that this phone, and android OS too, are too immature to accomplish their job.
I will send the phone back to my operator and i will ask to change it to a Nokia Symbian one.
I hope that i next releases we will have more support a less
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Old October 16th, 2009, 03:58 PM   #35 (permalink)
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Android is also deleting my meeting attendees in Outlook !!!!!!

This is a serious bug

please fix!!!!



keywords for google
-------------------
HTC Dream
Rogers
Victoria BC
Android Bug
Please fix
Meeting Attendees deleted
Exchange server
sync
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Old November 12th, 2009, 06:22 PM   #36 (permalink)
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Thumbs down Wave Mylink SPAM

Quote:
Originally Posted by Jeremy View Post
Hi,

Wave has developed a product called MyLink

[...SPAM...]
Jeremy/Alain, you've sent the same message three times here and a few times on the Android community forums, so I hope you're a representative of some sort.

I've registered for Wave MyLink a few hours ago and still haven't got an e-mail with the download link. Can you please bring this up to your managers?

1. Having to register with Name, e-mail and phone number (!) in order to evaluate some software is a bit silly and will turn many people off.

2. If I do register, at least please send that e-mail so I can download your mysterious software.
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Last edited by GalaxyMeh; November 12th, 2009 at 06:32 PM. Reason: spammer
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