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Old April 18th, 2012, 02:08 PM   #1 (permalink)
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Default New T-Mobile SIM issues with unlocked HTC One X

hi,

I have an unlocked HTC One X international version. When I inserted a new T-Mobile micro SIM card the phone part worked fine and I could make and recieve calls. Data did not work and when I navigated to the APN setting it flashed a message that SIM card is missing and please insert SIM. I went to the T-Mobile store and the agent who was very helpful was on the phone with level 2 support. They asked us to try a new SIM Card and that gave exactly the same result. They gave up. The agent later said that the new micro SIM cards were HTC One S compatible and I should try an older SIM card. He made a few calls and found one store that had an older Micro SIM (Plain white front without people's pictures printed on the card). I got that SIM and One X recognised the APN settings and everything worked fine including Edge data.

I was wondering if anybody elso experienced this and am concerned that if I need a SIM card in the future then T-Mobile's new SIMs will remain incompatible.

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Old April 19th, 2012, 08:02 AM   #2 (permalink)
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I couldn't get the phone data with the tmobile microsim for the S either. Have not tried the older microsims. Was considering selling the phone. What area do you live in I'm in the nj, ny, ct area? Are you able to get 3g/4g?
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Old April 19th, 2012, 05:54 PM   #3 (permalink)
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I live in NJ/NY area. I have an international unlocked one x and it does not have the hsdpa 1700 band. Which means it will not work on t-mobile 3g network for now. It only works on edge. T-mobile is acquiring 1900Mz band and when that is activated in Ny NJ we could get 3g speeds.
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Old April 19th, 2012, 06:23 PM   #4 (permalink)
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Thanks for the info. The reps at my local store couldn't figure it out, and no one understood that the one x and one s were two different phones. A true exercise in patience.

Looks like I will get rid of the one x for now and stay on my amaze (hope tmo will update the amaze with ics soon).

Edge would be okay except I don't have wifi access during the day. Its too bad since this is the best phone I've seen.

The one S doesn't fit my needs with the small storage space - I would fill it in a day, and the smaller screen is far less impressive then the one X. Guess I'll have to wait for t mobile to announce something more substantial (GS3?).

Please Let us know if you end up getting at least 3g on your one X on the tmobile network. Best luck.
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Old April 19th, 2012, 10:30 PM   #5 (permalink)
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Did you try to enter the apn manually? I had to do this with mine on the Rogers network before I could get data.
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Old April 20th, 2012, 06:56 AM   #6 (permalink)
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I tried to enter APN manually. But after I fill all fields and save it flashes a msg that the SIM is missing and resets the fields. Pretty frustrating. But as I mentioned getting an older version of T-Mobile SIM card fixed the problem.
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Old April 20th, 2012, 07:17 PM   #7 (permalink)
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Quote:
Originally Posted by Prasad57 View Post
I tried to enter APN manually. But after I fill all fields and save it flashes a msg that the SIM is missing and resets the fields. Pretty frustrating. But as I mentioned getting an older version of T-Mobile SIM card fixed the problem.
WOW this is exactly the issue i just had today. Can you explain in more detail what is different about the older sim card? I know when i ask about the older cards they will just look at me confused.

I went to get my new One X working today. 2 Hours later, I have no data connection and was told my phone will never work with any US carrier.

Are these older cards a dying breed that will slowly be harder to find and my phone could no longer get data because of a lost one?

Thank you for your post on this, I am still struggling with your situation. One step closer tho!
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Old April 20th, 2012, 10:08 PM   #8 (permalink)
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If you ask the T-mo rep for an old Nokia 710 micro Sim (i believe it's called the non gba card) they may look at you funny. But just insist on one and activate it and it will work on your One X. These are the SIM cards with no human pictures on them. You can look at them funny after your phone starts to work.

Prasad
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Old April 21st, 2012, 01:52 PM   #9 (permalink)
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Hi,

I have looking at the One X since it was first announced and have a tmobile sim card with on a a red T on the front that I have been using for several years. I am assuming the sim is the older version mentioned in this post. So, will this sim card provide access to the internet and will I be able to text. I want the international version since I travel frequently out of the US. This is my first post in the forum and any help is greatly appreciated.

Thanks to all.
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Old April 23rd, 2012, 04:05 PM   #10 (permalink)
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It may work. One X takes a Micro Sim and not the regular SIM card. You could cut the regular Sim card to size (You can buy a micros SIM Cutter). Yours is definitely the older version but the one I am referring to is the micro SIM that was originally provided when Lumia 710 was released (non GBA micro sim card). Yours may work too but, you need to cut it and try.
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Old April 24th, 2012, 10:48 PM   #11 (permalink)
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Thanks for the information. Can you let me know where you found the old micro sim card, have called 5 different locations and none of them have any in stock.

thanks

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Originally Posted by Prasad57 View Post
hi,

I have an unlocked HTC One X international version. When I inserted a new T-Mobile micro SIM card the phone part worked fine and I could make and recieve calls. Data did not work and when I navigated to the APN setting it flashed a message that SIM card is missing and please insert SIM. I went to the T-Mobile store and the agent who was very helpful was on the phone with level 2 support. They asked us to try a new SIM Card and that gave exactly the same result. They gave up. The agent later said that the new micro SIM cards were HTC One S compatible and I should try an older SIM card. He made a few calls and found one store that had an older Micro SIM (Plain white front without people's pictures printed on the card). I got that SIM and One X recognised the APN settings and everything worked fine including Edge data.

I was wondering if anybody elso experienced this and am concerned that if I need a SIM card in the future then T-Mobile's new SIMs will remain incompatible.
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Old April 26th, 2012, 07:36 AM   #12 (permalink)
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I have the same issue . Bought the unlocked international version of HTC ONE X. I was told by my carrier that my phone would work... I have phone calls and texting only. I contacted HTC and they advised me that my version would never work in the US. Great!! Anyone have a trick to get this baby connected to the internet? Please

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Old April 26th, 2012, 07:45 AM   #13 (permalink)
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Yes I have the same exact issue! Bought the unlocked version and now it does not have internet. Anyone have a fix?
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Old April 27th, 2012, 03:00 PM   #14 (permalink)
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As I mentioned the only way I know is to use a non-GBA micros SIM card. I found one in the Jersey City Store in NJ. You could probably try calling T-Mo support and aske them to ship one to you. Even if they claim that the SIM card doesn't matter, just insist on a non-GBA micro SIM and when you recieve it, just activate it.

-Prasad
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Old April 29th, 2012, 03:46 AM   #15 (permalink)
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Default NON-GBA SiMCARD to USE HTC ONE X on t-mobile

ok...this is the last word on this. tmobile got it continually mixed up. you have to think for them.

NON-GBA MiCRO SiM CARD is the only one that words in the HTC ONE X phone, unlocked, on the tmobile network. tmobile support tries but they are as confused as hell.

the card you need, no matter what they give you or tell you at the tmobile stores, is an old no longer shipped micro sim card that doesn't have a picture on the full card (where the sim is punched out of when you get it new).

MOST important, the code numbers on the front of the card near the pink T is NOT 50.05, that is the new GBA cards...it will be 50.01, which is the no longer stocked or shipped to stores micro sim card.

find one if you have this phone. it is the only way your sim card will be recognized by the phone for internet use so you will be able to put the APN settings into your phone.

this is it! i did it, it worked. however twice tmobile store personnel, and an online tmobile tech, told me the either took the GBA card, or that the 50.05 card was a non-GBA card.

the ONLY way is to check the numbers and make sure the card is a 50.01 card.....written next to the pink T.

also, it will run on 'edge', which is slower...not unbearable, but definitely slower than a normal cell internet optimized for tmobile's (or any carrier's) network.

final word on this phone, which is still great with the big bright screen and thin wide body design...it will sadly dent and scratch like butter. i dropped from about a foot up, slowed on the way down by partially catching, onto asphalt. got small dents and chips in the gorrila glass (edge) and in the case. just be warned.
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Old April 29th, 2012, 08:14 PM   #16 (permalink)
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I hope you managed to find a non-GBA SIM card. The second part of the conversation regarding the phone working on 3g speeds even if it displays edge is wrong. The international version does not support T-Mobile USA's 1700Mz 3g band. If and when T-Mobile converts the 1900Mz band it may start working on 3G speeds.

Prasad
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Old April 29th, 2012, 08:36 PM   #17 (permalink)
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Default my final post on this, reprinted from above

NON-GBA SiMCARD to USE HTC ONE X on t-mobile ok...this is the last word on this. tmobile got it continually mixed up. you have to think for them.

NON-GBA MiCRO SiM CARD is the only one that words in the HTC ONE X phone, unlocked, on the tmobile network. tmobile support tries but they are as confused as hell.

the card you need, no matter what they give you or tell you at the tmobile stores, is an old no longer shipped micro sim card that doesn't have a picture on the full card (where the sim is punched out of when you get it new).

MOST important, the code numbers on the front of the card near the pink T is NOT 50.05, that is the new GBA cards...it will be 50.01, which is the no longer stocked or shipped to stores micro sim card.

find one if you have this phone. it is the only way your sim card will be recognized by the phone for internet use so you will be able to put the APN settings into your phone.

this is it! i did it, it worked. however twice tmobile store personnel, and an online tmobile tech, told me the either took the GBA card, or that the 50.05 card was a non-GBA card.

the ONLY way is to check the numbers and make sure the card is a 50.01 card.....written next to the pink T.

also, it will run on 'edge', which is slower...not unbearable, but definitely slower than a normal cell internet optimized for tmobile's (or any carrier's) network.

final word on this phone, which is still great with the big bright screen and thin wide body design...it will sadly dent and scratch like butter. i dropped from about a foot up, slowed on the way down by partially catching, onto asphalt. got small dents and chips in the gorrila glass (edge) and in the case. just be warned.
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Old May 2nd, 2012, 02:10 PM   #18 (permalink)
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Default read my final resolution above

i can't find delete, or i wouldn't just direct you to my above post...but it's the final resolution of this problem...what you must do to use the x one on tmobile for internet
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Old May 2nd, 2012, 09:10 PM   #19 (permalink)
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Hey, how are you? Could you please tell me where you got that SIM card? I got the same issue and nowhere can get that card. Thank you very much. Can you write me an E-mail? Finn0714 (at) gmail (dot) com. if you have the pic of the micro sim card, it will be great!
Quote:
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hi,

I have an unlocked HTC One X international version. When I inserted a new T-Mobile micro SIM card the phone part worked fine and I could make and recieve calls. Data did not work and when I navigated to the APN setting it flashed a message that SIM card is missing and please insert SIM. I went to the T-Mobile store and the agent who was very helpful was on the phone with level 2 support. They asked us to try a new SIM Card and that gave exactly the same result. They gave up. The agent later said that the new micro SIM cards were HTC One S compatible and I should try an older SIM card. He made a few calls and found one store that had an older Micro SIM (Plain white front without people's pictures printed on the card). I got that SIM and One X recognised the APN settings and everything worked fine including Edge data.

I was wondering if anybody elso experienced this and am concerned that if I need a SIM card in the future then T-Mobile's new SIMs will remain incompatible.
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Old May 2nd, 2012, 09:14 PM   #20 (permalink)
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yea, 611 told me the same thing. I really don't know what the NON-GBA MiCRO SiM CARD is...

Quote:
Originally Posted by johnnyjohnny View Post
NON-GBA SiMCARD to USE HTC ONE X on t-mobile ok...this is the last word on this. tmobile got it continually mixed up. you have to think for them.

NON-GBA MiCRO SiM CARD is the only one that words in the HTC ONE X phone, unlocked, on the tmobile network. tmobile support tries but they are as confused as hell.

the card you need, no matter what they give you or tell you at the tmobile stores, is an old no longer shipped micro sim card that doesn't have a picture on the full card (where the sim is punched out of when you get it new).

MOST important, the code numbers on the front of the card near the pink T is NOT 50.05, that is the new GBA cards...it will be 50.01, which is the no longer stocked or shipped to stores micro sim card.

find one if you have this phone. it is the only way your sim card will be recognized by the phone for internet use so you will be able to put the APN settings into your phone.

this is it! i did it, it worked. however twice tmobile store personnel, and an online tmobile tech, told me the either took the GBA card, or that the 50.05 card was a non-GBA card.

the ONLY way is to check the numbers and make sure the card is a 50.01 card.....written next to the pink T.

also, it will run on 'edge', which is slower...not unbearable, but definitely slower than a normal cell internet optimized for tmobile's (or any carrier's) network.

final word on this phone, which is still great with the big bright screen and thin wide body design...it will sadly dent and scratch like butter. i dropped from about a foot up, slowed on the way down by partially catching, onto asphalt. got small dents and chips in the gorrila glass (edge) and in the case. just be warned.
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Old May 2nd, 2012, 11:05 PM   #21 (permalink)
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yeah finn, i'll email you...but again, these are older cards that still have not expired...that still are hanging around some tmobile stores. if you can't find a store near you, you could try and have tmobile customer care try to find a store for you...but customer care has no idea what GBA or non-GBA means (not like i do) for these phones, or if they take or don't take them...you have to identify what card you are looking for by that 50.01 code, and the fact the full card from which the sim is punched upon purchase has no picture on it...they started putting ad pictures on later ones

that fails, you can go on ebay or amazon and buy one that is new unused, HOW ever, you need to be able to see the card and read that there is the 50.01 code next to the pink T...the other numbers don't matter...worse comes to worst, you can purchase one of these sim cards (not micro sims) and use a cutter to cut the plastic to fit an HTC one x, like iphone users do when switching networks, but be careful.

glad i could help, this is the best info out there on what you need and how to get it...i thank the person on the tda forum who was kind enough to post a picture of the card that worked for him, that allowed me to see the code needed for the correct sim...good luck...but it does work.

and don't curse me when you find out edge really is noticeably slower than 3G...but not unendurable to have such a nice phone as this
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Old May 5th, 2012, 03:10 PM   #22 (permalink)
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Prasad or JohnnyJohnny, is there anyway you guys could help me obtain another Non-GBA Microsim? I been looking all over with 0 success. I'm ready to PayPal over the cost of the Sim + Shipping ASAP.
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Old May 5th, 2012, 03:39 PM   #23 (permalink)
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Default getting a NON-GBA microsim for HTC one x

hi frank...as said, they are hard to find and increasing so...what i would do is get one on amazon.com or ebay...they don't reference 'non-gba' or 'gba', you just have to find them by the four digit code on the actual sim next to the pink tmobile T.

this should be 50.01 NOT 50.05 (or any other code that i know of)

the card has nothing anymore to do with the nokia lumia 710 as that phone will now take a GBA card, so that is not the way to find it.

ALSO, simcards come on a larger card that you punch them out of...the larger card that has these older sims has NO advertising picture on it, it is completely white.

i'm not sure if you call tmobile customer care, or the individual stores, if they will take the time to go through their sims and check that code, but you can buy older tmobile sims on ebay and amazon, JUST be sure and not buy them unless you can see that code number and verify it is 50.01

if you can't find a tmobile microsim with that code, i would get a regular older sim with that code and use a cutter you can buy for usually $1 that cuts sim cards down to microsim size...just be careful to position it correctly.

as far as i know that's all you can do, but these suggestions should have one that works for you...but best if you can contact all the local tmobile stores and have them check their cards for cards that have no ad picture on them, and then check the code next to the T.

good luck, it's a true hassle, and harder as these cards disappear. i love the phone (tho the case is soft as butter if you drop it on a textured surface and will scratch) and the updates DO help with speed and battery on the 'edge' tmobile service that you will be using rather than 3G...but i would NOT buy one of these phones for tmobile use UNLESS you already can find a sim for it!!!
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Old May 5th, 2012, 11:48 PM   #24 (permalink)
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Yeah I've called all Official Retail Stores and some authorized dealers in the Los Angeles/San Gabriel Valley area, no luck at all. T-Mobile support hasn't been much help either, some tech guy basically told me there's no way to send one out to me. Anyone know of any location or online retailer that carries them? Even if it's a physical store, I don't mind using PayPal or some other electronic payment to get one...
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Old May 7th, 2012, 08:25 PM   #25 (permalink)
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I got the att sim card today and I went to tmobile store. Their system cannot recognize that card. But they found me an 50.01. That's the old version. It works but yea, it's really slow. I took the pic of both cards. Thanks for your help. U guys have a great night.
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Old May 7th, 2012, 09:22 PM   #26 (permalink)
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yes, you've got it frank! that's precisely the microsim you need to use this phone on tmobile. i have about 5 extra ones after having to purchase a load of them so i could get one or two extra for me and my family.

i'm selling for a little over what i paid, $32 plus shipping of about $5 in the u.s. insured. if you can get them from tmobile i heartily recommend that...they should give you them free, but these 50.01 cards (that's the code next to the pink T on the card itself, rather than the current 50.05 on the newer cards they give you) are very hard to find.

i have about 5 extra so if you can't find these older unused but still unexpired micro sim cards, let me know. but call around your tmobile stores and hopefully you'll find what you need.
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Old May 9th, 2012, 04:51 PM   #27 (permalink)
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Can you post a photo of a card with these codes on it. I cannot find these codes on any T-mo SIM cards.
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Old May 9th, 2012, 05:29 PM   #28 (permalink)
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Default picture of the tmobile micro sim card you WANT for HTC one x

here's a picture of the tmobile micro sim card with the 50.01 code on it. this is the micro sim that will work in an unlocked HTC one x to get your phone working with the internet.

with the newer tmobile micro sim cards (that are just about all that are available from tmobile if you check with stores) your phone will work for calls and texts, but will not recognize the card for purposes of putting in the APN info to get your phone working on the tmobile internet network. you can still get wi fi, but the internet you pay for on yor tmobile plan will not work.

the current tmobile sims that don't work have the code of 50.05 on them.

i now have about 5 of these older cards, unused, with an expiration date (need to be activated by the expiration date) of 2014...these will work to get your iphone 4s working on tmobile, but most importantly, they are the ONLY solution i know of to get an unlocked HTC one x able to use tmobile's internet plans.

note: updates will help some, but your HTC one x, like mine, will be working on 'edge', or 2G from what i understand. the phone is pretty quick, but clearly not as quick as if you get a phone from tmobile...however i chose to get the HTC one x versus the tmobile HTC one S because, despite the slightly slower internet speeds, the one x is overwhelmingly a better phone, from larger screen to better resolution screen, etc.

i'm charging a little over $5 more than i paid for the last 5 of these 50.01 micro sim cards i have as once they're gone they're gone. i had to buy them as a bunch to get a few backups for me and friends, so these extras are for sale for $32 each plus $5 for insured first class mail with certificate of mailing.

DO check with all the tmobile stores in your area (tmobile won't send out micro sims) to see if they have these cards, ask them to check the code numbers. if you have a tmobile account they should give them to you at no cost. sorry i have to charge but i purchased them and they are, unfortunately, rare now.

private message me if interested. i use paypal.
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Old May 10th, 2012, 11:09 AM   #29 (permalink)
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So does this work on 4G at all, or ONLY edge?

Nevermind, I see that 3G/4G operate on the same frequencies. I guess my only hope is that Chicago is one of the first markets to have 3/4G operating on 1900mhz as they reapportion it.
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Old May 16th, 2012, 10:19 PM   #30 (permalink)
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Hi Johnny:
Do you have any more of these sim cards?
Can you list the sim card on ebay so I can buy it from you? please post the item number or send it to my email: great big ball zzz (at) g mail (dot) com
Thanks

Quote:
Originally Posted by johnnyjohnny View Post
here's a picture of the tmobile micro sim card with the 50.01 code on it. this is the micro sim that will work in an unlocked HTC one x to get your phone working with the internet.

with the newer tmobile micro sim cards (that are just about all that are available from tmobile if you check with stores) your phone will work for calls and texts, but will not recognize the card for purposes of putting in the APN info to get your phone working on the tmobile internet network. you can still get wi fi, but the internet you pay for on yor tmobile plan will not work.

the current tmobile sims that don't work have the code of 50.05 on them.

i now have about 5 of these older cards, unused, with an expiration date (need to be activated by the expiration date) of 2014...these will work to get your iphone 4s working on tmobile, but most importantly, they are the ONLY solution i know of to get an unlocked HTC one x able to use tmobile's internet plans.

note: updates will help some, but your HTC one x, like mine, will be working on 'edge', or 2G from what i understand. the phone is pretty quick, but clearly not as quick as if you get a phone from tmobile...however i chose to get the HTC one x versus the tmobile HTC one S because, despite the slightly slower internet speeds, the one x is overwhelmingly a better phone, from larger screen to better resolution screen, etc.

i'm charging a little over $5 more than i paid for the last 5 of these 50.01 micro sim cards i have as once they're gone they're gone. i had to buy them as a bunch to get a few backups for me and friends, so these extras are for sale for $32 each plus $5 for insured first class mail with certificate of mailing.

DO check with all the tmobile stores in your area (tmobile won't send out micro sims) to see if they have these cards, ask them to check the code numbers. if you have a tmobile account they should give them to you at no cost. sorry i have to charge but i purchased them and they are, unfortunately, rare now.

private message me if interested. i use paypal.
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Old May 17th, 2012, 01:30 PM   #31 (permalink)
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Default Htc one x

I Have the HTC ONE X and I can't make it work in the TMobile network. I would like to buy the micro sim from you, since I can't find it anywhere, my paypal account is kathyvarela@hotmal.com, send me the invoice if you still have more for sale. Thank you.




Quote:
Originally Posted by johnnyjohnny View Post
ok...this is the last word on this. tmobile got it continually mixed up. you have to think for them.

NON-GBA MiCRO SiM CARD is the only one that words in the HTC ONE X phone, unlocked, on the tmobile network. tmobile support tries but they are as confused as hell.

the card you need, no matter what they give you or tell you at the tmobile stores, is an old no longer shipped micro sim card that doesn't have a picture on the full card (where the sim is punched out of when you get it new).

MOST important, the code numbers on the front of the card near the pink T is NOT 50.05, that is the new GBA cards...it will be 50.01, which is the no longer stocked or shipped to stores micro sim card.

find one if you have this phone. it is the only way your sim card will be recognized by the phone for internet use so you will be able to put the APN settings into your phone.

this is it! i did it, it worked. however twice tmobile store personnel, and an online tmobile tech, told me the either took the GBA card, or that the 50.05 card was a non-GBA card.

the ONLY way is to check the numbers and make sure the card is a 50.01 card.....written next to the pink T.

also, it will run on 'edge', which is slower...not unbearable, but definitely slower than a normal cell internet optimized for tmobile's (or any carrier's) network.

final word on this phone, which is still great with the big bright screen and thin wide body design...it will sadly dent and scratch like butter. i dropped from about a foot up, slowed on the way down by partially catching, onto asphalt. got small dents and chips in the gorrila glass (edge) and in the case. just be warned.
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Old May 19th, 2012, 12:58 PM   #32 (permalink)
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I called HTC support and described the problem with GBA cards to see if they can do anything about it. The agent had no knowledge of anything I was talking about and just told me that they cannot guarantee international version's performance in US. I wasn't happy with the blanket answer and gave a relatively bad review about their support. Two days later I got a call from HTC enquiring about my dissatisfaction. I described the issue and the lady said she will discuss the issue with the technical team and see if anything can be done. I am hoping a software fix is possible.
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Old May 31st, 2012, 01:36 PM   #33 (permalink)
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Here for Info the dialog I just have with HTC - may be there is hope they get that fixed:
-------------------------------------------------------------------
Hallo ..........................,

Thank you for contacting HTC regarding your HTC ONE X.

I understand that you are currently experiencing difficulties with your phone not being able to accept
the T-Mobile Micro SIM card.

As we have tested Micro SIM cards from all providers in our HTC ONE X devices all cards should therefore fit. This is also not a fault by the manufacturer but most likely by t-mobile.

If you have tried older SIM cards and it worked then obviously t-mobile has produced a new Micro SIM
card which is not possible to be read by the htc ONE x for some reason.

I will anyways foward this letter to the right departpment for further investigation.

In order to do this, could you please provide the following additional information:

Phone Number

Serial Number

Build number

Android Version

Baseband Version

HTC Sense Version

In meantime to assist you further I attach the US support line here so you can contact them, maybe the support agents in the US are more acknowledged with this issue:
+1-866-449-8358
7 days a week
6 am - 1 am EST.


I look forward to receiving the above information.


---------------------------------------------------------------------------
Thanks for considering to pass this issue on – first of all here the requested details:

Phone Number: German Vodafone (full functionality):.................

Serial Number Phone ..................

Build number (Software Number) 1.29.401.11 CL62864 release-keys

Android Version 4.0.3

Baseband Version 1.1204.105.14

HTC Sense Version 4.0


Now second: please don’t take it the defensive way – this is not about fault HTC or T-Mobile – I think it is in anyones interest to fix it since I don’t think T-Mobile will roll back to the old SIM cards just because HTC is not compatible (Nokia & BlackBerry are on much older devices) and I had to chase down 6 T-Mobile stores to find an old one which works in the One X – as this becomes public knowledge I assume quite some people will think twice if buying an HTC One X is an option.

It is also not as simple as SIM card cannot be read, hence your development testing might have overlooked the issue. SIM card is recognized and work for calls & SMS – but not for data – when entering data configuration, only in that menu the One X complains about missing SIM card and shows no APN – unfortunately also does not allow to add manually an APN.

I can only recommend to do read the full threat, it really captures the problem well.

http://androidforums.com/htc-one-x/533805-new-t-mobile-sim-issues-unlocked-htc-one-x.html

To assist you further I attach pictures from the working SIM card (large footprint, cut from regular SIM to MicroSim) and front and back of new micro SIM with the issue (new regular T-Mobile SIMs have same problem – hence cutting new regular to size is no solution either)

Hope you get it fixed – it can only be a software issue since the contact pattern is compatible and the phone can read the card – just not the data portion.

On the plus side – not because of the HTC One X but because T-Mobile has the same problem with 1900mHz band IPhone they are reframing their 1900 Network to 3G – hence the slow data speed also discussed in the threat should solve itself for most users by end of 2012.

Cheers


UNFORTUNATELY HTC IS NOT GETTING THE POINT - SO ANYONE WITH INTERNATIONAL NEEDS SHOULD THINK TWICE TO BUY HTC !!!! HTC REPLY BELOW:


Hallo ...............
Thank you for your patience.

I have recieved answer from the escalationsdepartment now:

The HTC One X works correctly with European and Asian Micro SIMs. As America uses different bands for 3G it is up to the networks to provide SIMs that work on the overlapping bands.
Therefore you will have to ask T-Mobile US to fix the problem with your SIM cards.

I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact us again.

If this response has resolved your query, and you have no further questions please close this ticket by following the link below. Upon closure of the ticket you will be invited to complete our Customer Satisfaction Survey which should take no more than 1 minute to complete.

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Old June 2nd, 2012, 09:59 PM   #34 (permalink)
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Just got the phone yesterday with I guess the new sim. I went into the apn settings and entered them manually. I get the Internet just fine but I cannot receive pictures in text messages. After i click download it takes a minute or two then tells me generic network failure. I have no clue how to change and what settings to change to fix this. Can anyone help?

If anyone wants the settings to adjust manually lmk

I'm coming from an hd2 for the past 2+ years which I hated. Hopefully I get the hang of this android thing
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Old June 3rd, 2012, 01:57 AM   #35 (permalink)
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I had identical issue on internationational HTC One X bot in Thailand - worked great there (3G+ speeds all over country).
Tmob and HTC tech support couldn't find solution.

I ended up going with mysimplemobile.com, which runs on the Tmobile network. It works fine - minor tweaks on the APN per their (mysimple) tech support. However, so far it is only Edge speeds. Pretty disappointing for a 4G device. But at $40/mo. unlimited talk, text and data, (compared to verizon) I'll recover the cost of the phone in just over 12 mos. And if TMob does move to LTE with same frequencies as this phone, I'll be able to use it. Just don't hold your breath for anytime soon.
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Old June 3rd, 2012, 03:58 PM   #36 (permalink)
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Swapping into the old sim fixed my pic and data issues. Thanks guys!
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Old June 11th, 2012, 03:47 PM   #37 (permalink)
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Default You need a non-GBA micro SIM card

Most, if not all of TMobile's micro SIM cards are GBA. This new SIM supports voice over IP via wifi etc.

The HTC One X does not support the GBA SIM card and needs a non-GBA micro SIM. In fact you will get the "Insert SIM" message under Network Connections. Loading APN manually does not work either, because you need to have a SIM to load APN.

I went to the local TMobile store at lunchtime today, and luckily they were able to find a non-GBA SIM in stock, but it was an older, larger mini-SIM.

No worries, they also have a tool, a SIM cutter which can make a micro-SIM from a mini-SIM. Once cut down and loaded everything now works correctly, even the APN was loaded automatically.

The only problem is going to be finding a non-GBA SIM. For those of you updating from an older phone, I recommend taking the older mini-SIM out of it, getting it cut down to the micro SIM format and using it.

It does mean however that you will not be able to make voice over IP calls, except by using Skype or something similar.

Good Luck
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Old October 23rd, 2012, 11:26 AM   #38 (permalink)
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I'm in the US for 3 weeks and wanted the T-Mobile daily sim. They spent an hour trying to get the newer sim working but thanks to this page I managed to find a resolution.

They had a full size sim designed for data only with the 50.01 identifier on it. They cut it down with the little tool and it works perfectly for data (at slow edge rates only but that's standard for non-US phones apparently), calls and texts.

Just wanted to add some hope to the thread.
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Old November 1st, 2012, 01:07 PM   #39 (permalink)
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Hello, I have a kinda related problem with my new One X.

I had my regular Sim from my Claro company (Honduras), went to the Claro agency and they cut my Sim into Micro Sim shape but the phone didnt open the network, just "No Service" (not even calls or sms) but the phone is reading the Sim (if i go to the Sim Toolkit app I can see the usual Sim features there). Then i tried a Tigo (the competency company) new sim, wich was cut and worked nice.

I have no idea how to make my Claro Sim to work on my One X, I even got a new Micro Sim with the same number on it and same result, just a week before I was using my Sim (before cutting it) on a HTC Evo 3D with no problem. I need to keep my Claro number.

Any ideas guys? =/

Thanks
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Old April 21st, 2013, 12:21 PM   #40 (permalink)
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Mine will work only on Edge connection which is ridiculously slow, I contact a cellphone repair store that will open the T-Mobile frequencies for $35. Lets see.
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