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Old June 1st, 2012, 04:52 AM   #1 (permalink)
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Cry HTC One X - Screen Shattered

Hi,
My wife dropped her HTC One - X from waist height onto the pavement yesterday and to our surprise the glass screen has shattered like a bolt of forked lightning. You can still use the phone although the touch screen is a little unresponsive in places

Does anyone know how much it costs for HTC to repair this fault?

I have spoken to them, but I have to send the phone in first for diagnosis and if I decide the quote that materialises is too much I have to pay them 25 to send the phone back to me.

I believe the phone requires the digitizer only so how much would I be looking at? I am trying to ascertain if I should go through home insurance or just fork out the money myself.

It's worth me mentioning I did purchase a supposedely new glass screen digitizer from ebay for under 30 to fit myself, but on inspecting the replacement screen it is full of scratches and looks used so I am requesting a refund. These screens could be cheap Chinese knock off's which aren't made of Gorilla Glass, although that didn't stop my original one from cracking on an innocuous waist height fall.

I think its best to get HTC to fix the fault given my current experience, but open to options from you guys?

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Old June 1st, 2012, 06:56 AM   #2 (permalink)
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That's really surprising after I saw that video in another thread of a guy literally knocking a nail into a piece of wood using the One X screen as a hammer.

I'd be inclined to let HTC replace it the decide if you claim or not based on the cost for repair.
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Old June 1st, 2012, 08:30 AM   #3 (permalink)
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For stuff like this, I'd recommend going via HTC. It might cost a little more, but if HTC fix it, your warranty remains intact.

From my Desire HD days, I know HTC charged around 130 for replacing the screen & digitizer on that, so you'd be looking at that sort of amount (if not a little more).
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Old June 12th, 2012, 11:36 AM   #4 (permalink)
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Quote:
Originally Posted by Dave L View Post
That's really surprising after I saw that video in another thread of a guy literally knocking a nail into a piece of wood using the One X screen as a hammer.

I'd be inclined to let HTC replace it the decide if you claim or not based on the cost for repair.
link? Sounds awesome.
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Old June 12th, 2012, 12:07 PM   #5 (permalink)
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link? Sounds awesome.
Anyone fancy trying this at home?

I don't fancy trying it though.
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Old June 12th, 2012, 01:13 PM   #6 (permalink)
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Anyone fancy trying this at home?

I don't fancy trying it though.
1 Russian, 1 hammer, 1 HTC. Great vid!
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Old June 12th, 2012, 03:49 PM   #7 (permalink)
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I would let HTC replace the screen . coworker smash his ,brought replacement screen, this phone is not so easily to replace the screen.
go to this website called www.htcpedians.com they show you how to replace the screen
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Old July 11th, 2012, 05:12 AM   #8 (permalink)
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Just as an update the total cost of repairing my HTC One X Screen by HTC was 145.28

22 - Labour
89.47 - Materials
9.60 - Freight
24.21 - VAT
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Old July 11th, 2012, 09:48 AM   #9 (permalink)
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Originally Posted by saltyzip View Post
Just as an update the total cost of repairing my HTC One X Screen by HTC was £145.28

£22 - Labour
£89.47 - Materials
£9.60 - Freight
24.21 - VAT

Thanks for the update. That is useful to know.
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Old July 21st, 2012, 09:54 PM   #10 (permalink)
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Quote:
Originally Posted by El Presidente View Post
For stuff like this, I'd recommend going via HTC. It might cost a little more, but if HTC fix it, your warranty remains intact.

From my Desire HD days, I know HTC charged around 130 for replacing the screen & digitizer on that, so you'd be looking at that sort of amount (if not a little more).
I hate to be the bearer of bad news but HTC told me that because my phone was dropped and damaged all warranty was voided by them. However my carrier still covers warranty.
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Old July 22nd, 2012, 06:47 PM   #11 (permalink)
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Quote:
Originally Posted by saltyzip View Post
Just as an update the total cost of repairing my HTC One X Screen by HTC was £145.28

£22 - Labour
£89.47 - Materials
£9.60 - Freight
24.21 - VAT

Hi
Just out of interest was that price to replace the screen and digitizer or just the digitizer?
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Old April 24th, 2013, 05:51 PM   #12 (permalink)
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Default HTC One X

I had my HTC One X in my pants pocket. As I slipped my pants off to take a shower, I heard a little thud, as the phone hit the tile floor. Later in the day I noticed a crack right across the screen.

Not even dropped and broken screen.

I hope the next innovation in cell phone technology is a screen that isn't so fragile.
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Old April 24th, 2013, 05:56 PM   #13 (permalink)
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Quote:
Originally Posted by saltyzip View Post
Just as an update the total cost of repairing my HTC One X Screen by HTC was 145.28

22 - Labour
89.47 - Materials
9.60 - Freight
24.21 - VAT
Is this British pounds? Wow that is 221 USD. Hardly seems worth it.

I ordered a Galaxy S4 which is coming tomorrow, but I was thinking of having mine repaired to have as an extra phone and for travel, but for 299 I can get a Nexus 4. It will be brand new and unlocked. I think I'll do that.
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Old April 24th, 2013, 06:22 PM   #14 (permalink)
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That was last year, it might be less now.

Not sure if you guys pay VAT (Value Added Tax) either?
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Old June 14th, 2013, 12:56 AM   #15 (permalink)
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Default Fixing HTC One X screen

Hi,
Don't know if this will help (as I'm in Australia), but I was looking for a HTC One X for my wife a while ago as I really liked mine and she needed something better, and decided to find one with a broken screen and fix it. It may look like a monumental task to fix one but watch the youtube videos a few times for the teardown/rebuild and it is easier than some of the older phones. With that in mind I got a lcd/digitizer combination for about $85, I would do this rather than just replace digitizer as it can be a bit messy. If you do decide to do it yourself, I would recommend getting a new lcd frame for the lcd/digitizer to sit in, as it has new adhesive, as using the old adhesive you run the risk of the digitizer popping up on the sides and it's easy enough to transfer your cables that are stuck down to your old frame over. I had never done this before, but after a bit of trial and error plus youtube, I now look for broken one X's on ebay and gumtree and have no problems fixing broken screens (plus now flash custom roms). Also as a guide to cost to having a phone place replace glass/screen here, it is anywhere around $200AU
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HTC One X
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The HTC One X is the first quad-core Android smartphone, not only by HTC but from any manufacturer. It'll have a Tegra 3 chipset inside by NVIDIA alongside 1GB of RAM, an 8 megapixel HD camera with flash, front-facing camera, a 4.7 inch 720p di... Read More

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