Go Back   Android Forums > Android Phones > HTC One X/XL

test: Reply
 
LinkBack Thread Tools
Old June 8th, 2012, 07:11 AM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Sad Help! Phone contacts go missing randomly on android.

New to this forum, so hope this is the right place to post. Tried googling and searching through the forums but couldn't find anything relevant.

I've got an HTC One X synced to my google account. I randomly started losing newly saved contacts recently, it seemed like new contacts wouldn't get synced to google and instead get deleted from my phone too. I had to go back and re add the ones that I remembered and could get again.

Two weeks ago, I added a new contact again, that I called many times. Today I went to find it, and its not there. I tried restoring contacts via the gmail interface to different time periods and its not there either.

What is going on? Why are my new contacts being removed automatically? How do i fix this?

Advertisements
nadude is offline  
Reply With Quote
sponsored links
Old June 8th, 2012, 08:17 AM   #2 (permalink)
Junior Member
 
Join Date: May 2012
Posts: 54
 
Device(s):
Carrier: Not Provided

Thanks: 9
Thanked 4 Times in 4 Posts
Default

welcome to af nadude. Sir did you try checking your gmail, and see if you have your contacts there. Because i never encountered this problem before. Check if your HOX is showing phone contacts only. or is Gmail checked too ?
moix is offline  
Reply With Quote
The Following User Says Thank You to moix For This Useful Post:
El Presidente (June 8th, 2012)
Old July 26th, 2012, 01:38 PM   #3 (permalink)
New Member
 
Join Date: Jul 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Missing contacts on galaxy S2

I have same problem with samsung galaxy S2, trying to find what is going on.
expertminds is offline  
Reply With Quote
Old September 16th, 2012, 04:32 AM   #4 (permalink)
New Member
 
Join Date: Sep 2012
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same here with the Samsung Galaxy S1.
jadoo is offline  
Reply With Quote
Old September 16th, 2012, 04:45 AM   #5 (permalink)
Member
 
jimbobcook's Avatar
 
Join Date: Jun 2012
Location: UK
Gender: Male
Posts: 197
 
Device(s): HTC One X, iPhone 3GS, iPad 4
Carrier: EE (Orange/T-Mobile)

Thanks: 21
Thanked 15 Times in 14 Posts
Default

Morning,

If you add the contact to Google does it sync down to your phone?

Cheers
jimbobcook is offline  
Reply With Quote
Old September 16th, 2012, 11:34 PM   #6 (permalink)
New Member
 
Join Date: Sep 2012
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

In reply to Jim, yes I did add a new contact in Google directly as well as on my phone and they get synced ok. The problem is the, apparent random, disappearance of contacts.
jadoo is offline  
Reply With Quote
Old September 17th, 2012, 03:36 AM   #7 (permalink)
Member
 
jimbobcook's Avatar
 
Join Date: Jun 2012
Location: UK
Gender: Male
Posts: 197
 
Device(s): HTC One X, iPhone 3GS, iPad 4
Carrier: EE (Orange/T-Mobile)

Thanks: 21
Thanked 15 Times in 14 Posts
Default

Sorry for all these random questions, this problem is happening with quite a few people but in different ways...

Have you recently changed your Google account from googlemail.com to gmail.com, or at least while you were having this problem?

Cheers
jimbobcook is offline  
Reply With Quote
Old September 17th, 2012, 06:17 AM   #8 (permalink)
New Member
 
Join Date: Sep 2012
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

No I didn't. I cannot quite figure out when contacts are lost. The sync is not always on as I travel a lot but that should not have an impact.

The problem of course is that I don't know which contacts I am losing until I have to use a contact. More apparent are the duplicates. This is a pain in the neck as well. Normally there only a few dupes, commonly of people I deal with a lot. One contact went berserk and I have some 2000 of the same which I have just now deleted (again) on my Android. When I try to sync it I get a message "Sync is currently experiencing problems. It will be back shortly."

Which is actually supposed to be the master: the phone of Google Contacts?
jadoo is offline  
Reply With Quote
Old September 23rd, 2012, 09:22 AM   #9 (permalink)
New Member
 
Join Date: Sep 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same here, and I always add them to Google, no problems syncing usually... Also the contacts have disappeared from my gmail account as well... HTC One X
L1l17h is offline  
Last edited by L1l17h; September 23rd, 2012 at 10:43 AM.
Reply With Quote
Old November 9th, 2012, 05:49 AM   #10 (permalink)
New Member
 
Join Date: Nov 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Have a Droid Razr Maxx, went from over 2k contacts down to 850.. randomly lost. New & old. Verizon states, "no known issues", which means not enough reported issues, nor known lost contacts. Please post any resolutions for actually getting these lost contacts from gmail. I think these are being randomly deleted while syncing. Not a good thing when I've worked 10 yrs compiling contacts, and thought they were backed up by gmail. Very costly.
travelingman is offline  
Reply With Quote
sponsored links
Old November 9th, 2012, 06:48 AM   #11 (permalink)
Beware The Milky Pirate!
 
El Presidente's Avatar
 
Join Date: Jan 2011
Location: Scotland
Posts: 27,261
 
Device(s): Xperia Z1, Nexus 7 3G, HTC One X, SGS3 Mini
Carrier: EE

Thanks: 14,344
Thanked 16,348 Times in 8,748 Posts
Default

Not sure what the deal is with the Razr, are they there when you log in to the gmail account on your PC?
__________________
Site Rules & Guidelines / Staff List / Ask the Staff
Want to bring naughty posts to our attention? Use:
Be respectful to each other - That's what we're all about.
El Presidente is offline  
Reply With Quote
Old December 2nd, 2012, 01:31 PM   #12 (permalink)
New Member
 
Join Date: Sep 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Phone contacts go missing randomly

I keep having to restore contacts as they keep quietly vanishing, a few or many at a time, randomly it seems...
I don't use gmail for anything other than the fact I have to have it to use an android, I don't enter any contacts directly into gmail (why should I?) and some contacts are stored on the sim card and others on the phone. Also the number of contacts counted by the phones 'contact' application is different from the number displayed by a sim utility which is different from the number of contacts that are reported as being successfully restored
Any contacts that may be entered between backups, if lost, will not be restored. It is almost like "losing" database records that magically reappear after indices are rebuilt!
RogerWatts is offline  
Reply With Quote
Old January 3rd, 2013, 01:40 PM   #13 (permalink)
New Member
 
Join Date: Jan 2013
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

My Atrix just started having the same type of problem. Worked fine until I got the
latest update. Edited a saved contact to add a cell number; when I hit the "save"
button it just disappeard never to be seen again. Luckily, I still have my SIM card
from my previous phone and could transfer them over again. Don't want to waste my time though if it is going to do this kind of thing when ever it feels like it.
Help!!!!!
Pill Roller is offline  
Reply With Quote
Old January 4th, 2013, 07:21 AM   #14 (permalink)
Member
 
Join Date: Oct 2012
Location: Cairo, Egypt
Gender: Male
Posts: 230
 
Device(s): HTC One X BlackBerry Bold 9900
Carrier: Not Provided

Thanks: 65
Thanked 79 Times in 41 Posts
Send a message via MSN to TarekElsakka
Default

That's weird. I have my contacts synced with two GMAIL accounts and when I am adding a new one, I just tap "Google" and it is automatically saved and can be accessed from both the device as well as gmail.com.
TarekElsakka is offline  
Reply With Quote
Old January 28th, 2013, 08:03 AM   #15 (permalink)
Junior Member
 
Join Date: Aug 2011
Location: North Carolina
Posts: 21
 
Device(s): Eris, Ally, Droid X, Spectrum
Carrier: Not Provided

Thanks: 35
Thanked 0 Times in 0 Posts
Default

I have had this same problem for years now. Four different android phones, Eris, Ally, Droid X and now Spectrum. Drives me insane. I have had a Gmail account since inception. There is no consistency on why this happens--totally random. And since I sync my phone to my desktop--it affects both. It is not always a complete contact--this morning got a text from someone--his name, address and email are still in my contacts but his number is not. Sometimes the email addy is lost, sometimes it's the name, sometimes it's the number. Can't tell you how many times I've talked to someone, went to call them the next week and they are just gone from contacts.

My solution is to keep my outlook contacts list as well and I back that up to dropbox. I do this by hand as there is not an ez sync between Gmail and Outlook. Even if there was an ez sync, I could never trust it. I've just accepted that it's a pain in the ass quirk of an android phone.

You'll find this issue on all boards with no real solution aside from having contacts backed up to another program other than gmail.
claire t is offline  
Reply With Quote
Old March 25th, 2013, 07:51 AM   #16 (permalink)
Member
 
Join Date: Aug 2012
Posts: 443
 
Device(s):
Carrier: Not Provided

Thanks: 10
Thanked 32 Times in 29 Posts
Default

If anyone is still having a problem with their contacts disappearing, check to see if you have an app called CALL CONTROL installed.

That app has been reported in just about every reported case of contact loss.

Remove that app and your problem should disappear.
NJRonbo is offline  
Reply With Quote
Old March 25th, 2013, 03:21 PM   #17 (permalink)
New Member
 
Join Date: Jan 2011
Posts: 7
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks NJRonbo. A friend of mine has been complaining that ever since the Jelly bean OS install in December that his contacts were disappearing randomly. Yes he has Call Control installed (paid for) but unfortunately can't uninstall it as it blocks huge #'s of spam calls per day. If anyone knows of a quality alternative, that would be great.

Sarge
sargeslaughter is offline  
Reply With Quote
Old March 25th, 2013, 03:26 PM   #18 (permalink)
Member
 
Join Date: Aug 2012
Posts: 443
 
Device(s):
Carrier: Not Provided

Thanks: 10
Thanked 32 Times in 29 Posts
Default

Sarge,

It ticks me off that as many links to the forum posts that I have personally sent to the company, they fail to acknowledge that the problems are the fault of their software.

Not even an offer of a refund for the lifetime subscription I paid them.

With all the problems this software has caused a good handful of people, I would have hoped for better cooperation from the software company.
NJRonbo is offline  
Reply With Quote
Old March 30th, 2013, 08:03 AM   #19 (permalink)
New Member
 
Join Date: Mar 2013
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hey guys... I figured out why this happened on my phone, hopefully this will help someone else who did the same thing. FYI I have a Galaxy Note 2.

I was looking for "Bob" and he had disappeared from my contacts. So at the top there is a Search field. I Searched for "Bob" and it pulled up the contact "Jay"... which made no sense at first. After opening up contact "Jay" I found two separate telephone numbers... one with an area code for "Bob" and another with an area code matching where Jay lives. Apparently I had inadvertently JOINED the contact "Bob" to contact "Jay"... causing "Bob" to disappear from my contacts list.

This is an easy fix.

Just open the contact that has multiple numbers, hit the menu button on the bottom left corner of the phone (my phone anyway) and choose "separate contact."

Hope this helps someone.
GodForBacon is offline  
Reply With Quote
Reply

HTC One X
Current Rating:
Rate this Phone:

The HTC One X is the first quad-core Android smartphone, not only by HTC but from any manufacturer. It'll have a Tegra 3 chipset inside by NVIDIA alongside 1GB of RAM, an 8 megapixel HD camera with flash, front-facing camera, a 4.7 inch 720p di... Read More



Go Back   Android Forums > Android Phones > HTC One X/XL
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 08:07 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.