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Old July 11th, 2012, 11:36 AM   #1 (permalink)
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Default Help On Returning To HTC.

Hi All

I have been in contact with HTC and they have asked me to send in my phone for repair.

It's a GPS Problem...

A few questions,

What do I have to send with it,

A Copy of my invoice? (I bought it from a seller on Amazon)

There are little warranty stickers in the Box. How many do I have to send with it and where do I attach them to?

I will put in a Note stating the problem.

Also Is the warranty in tact out of the Box or does it have to be activated?

Thanks in advance and I am sorry for all the questions

Ren

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Old July 12th, 2012, 04:07 PM   #2 (permalink)
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They should have sent you an email with all of the directions plus the does and don'ts?
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Old July 12th, 2012, 04:23 PM   #3 (permalink)
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Originally Posted by burtonvdp View Post
They should have sent you an email with all of the directions plus the does and don'ts?

Hi Mate yeah they did this afternoon..!

All packed and ready to be picked up tomorrow between 1-5.
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Old July 12th, 2012, 04:26 PM   #4 (permalink)
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I can't remember too much about when I sent mine back but I rang HTC in the T-Mobile shop for my Sensation and they sent me an email (below) which had a tick sheet attached to it with my ticket number.

I also put in a note myself about the problem but you need a ticket number, did HTC not give you a ticket number?

Quote:
Dear gibbs1984

We’re sorry your device isn’t working, we’ll work to repair it as quickly as possible for you.

Your reference number is 11GBC34XXXXXXX.

This number will enable you to easily track your device. You can track your device by calling us or checking online at https://tracking.htc.com/ViewTicket.aspx.

Please send the package containing your device, tick sheet (attached to this message) and proof of purchase to the repair centre.

Many thanks,

HTC Customer Care
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Old July 12th, 2012, 04:41 PM   #5 (permalink)
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Thanks Gibbs1984

Yeah I got a ticket number, how long did they take to fix/return your phone?

I gave the same info as you, Tick Sheet, proof of Purchase and the UPS label attached to the parcel....
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Old July 12th, 2012, 04:47 PM   #6 (permalink)
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Thanks Gibbs1984

Yeah I got a ticket number, how long did they take to fix/return your phone?

I gave the same info as you, Tick Sheet, proof of Purchase and the UPS label attached to the parcel....
From the day I sent it to the day I received it back was about 3/4 days, it was really quick, I suppose it depends on your problem and the time when you send it back, I had my Sensation for quite a while before sending it back so they may not have had much in for repair whereas the HOX has only just been released so they might be busy but who knows.

The service was pretty good to be honest. Hope your return goes well
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Old July 12th, 2012, 04:50 PM   #7 (permalink)
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Thanks Mate, and for the info.
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