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Old September 2nd, 2012, 12:38 PM   #1 (permalink)
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Exclamation managing files on PC when the touchscreen is not working

Hi

Please can you advise.

my touch screen on my HTC One X stopped working on Friday. before I return the phone to HTC I would like to recover some photos from the mobile.

Usually after connecting the phone to the PC there is a menu that asks whether you wish to: charge, connect to the HTC programme, or use as a disk drive.

I can not choose an option and therefore the phone drive does not show on my PC.

Is there a programme that I can download to my PC that will access my phone memory without me having to choose options on my phone?

The phone is otherwise working and so there is WiFi connectivity on the phone and the USB connection is recognised by the phone and the PC.

Many thanks
Rach

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Old September 2nd, 2012, 01:28 PM   #2 (permalink)
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'Myphoneexplorer' has both an android app and a desktop client. It can connect and transfer files via WiFi - so gets over the USB selection problem.

I don't know if it will work, but you could try sending the app to your phone via the play store on pc, then using the desktop client to see if it will pick up the phone. If it does - then you are able to explore the sd card and copy across what you want.
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Old September 2nd, 2012, 02:34 PM   #3 (permalink)
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Default thanks , will try properly tomorrow

thanks for that advice,

i have downloaded the programme to my PC and playstore on the computer says it is sending the app to my device.
however, i think that the PC programme will require that I turn the app on on my device.

I'm thinking I may be able to access the phone if I can get the IP address for the phone, or maybe using avast that is already installed and should be running on the device.

after getting the data off the phone (or when ive admitted defeat) I want to remote wipe it using avast sms commands but I can not find out what these are online, although i'm very tired and worked up right now so again I'm going to leave it til tomorrow,
thanks

any further pointers greatly appreciated
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Old September 2nd, 2012, 02:51 PM   #4 (permalink)
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You should be able to mount the SD Card via ADB/Fastboot. Let me do some digging and I'll see what I can find.
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Old September 2nd, 2012, 04:50 PM   #5 (permalink)
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Wiping is easy - you can do that from recovery if there's any problem with the Avast method.

One question: do you have USB debugging enabled? If you do then you can mount the card using adb (I think "adb shell mount sdcard" should do it), then copy files over usb. Most of the work will be getting adb set up if you haven't already.

Otherwise, we're still thinking about alternatives....
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Old September 3rd, 2012, 05:17 AM   #6 (permalink)
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Hi again,

Scotty85 tested, and I can confirm, that adb shell mount won't solve this for you. So what you need to do is:

adb pull /sdcard/

Find a post by Scotty and thank him - I'm just posting this now because I'm in the same time zone as you, so you'll get the information sooner that way!
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Old September 3rd, 2012, 10:20 AM   #7 (permalink)
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thanks for posting hadron anxiously awaiting the answer!

i know you cant check it now,but the setting were refering to is settings/developer options/usb debugging. hopefully youve had to checkmark that setting for some other program or app to work,as its not usually on by default.

if you allready have the sdk set up,all you need to do is plug in the phone,youll see the usb debug and charge icons pop up in the status bar.

adb devices

will spit back your serial number if your connected. you can then:

adb pull /sdcard/ to dump the entire contents of your sd. they will be located in your adb/fastboot file

adb pull /sdcard/DCIM/if you just want pics.

you can pull pretty much any single file that you know the path to,if you dont want to dump the whole thing.

if you DONT happen to have the sdk set up,no biggie,you dont need to fool with the whole thing. we have a much smaller download,youll just need to extract,open a cmd window and change to the correct directory. just let us know if you need this
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Old September 3rd, 2012, 11:56 AM   #8 (permalink)
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Thank you for your help.

I have adb installed, however I don't think debugging is turned on on the phone, I can not see the debugging symbol and as it is a fairly new phone I haven't played around with it too much. i have tried the commands but no luck.

the ip address for the phone doesnt show up on a cmd prompt but a programme called 'dude' found my phone and IP address and a ping test works.

i tried to connect to the phone using the ip address and myphoneexplorer but it's not having it. i wonder if having avast security set up is preventing me from accessing the phone remotely?

any other ideas,
thanks so much for your time
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Old September 4th, 2012, 06:48 AM   #9 (permalink)
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sorry that didnt work out for you i have been trying to think of other ways we could possibly accomplish something remotely,but not having much luck.

just out of curiosity,was the phone on the most current firmware,2.20.502.7? if youre not sure,you could power on into hboot and tell us the info there.
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Old September 4th, 2012, 11:30 PM   #10 (permalink)
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Rachel,

I might have something that might help you, although I'm still testing the final details at this very minute.

Ping me back on this thread or send me a PM and I'll get back with you with the information and simple steps for you to try (two apps to install remotely from the Play Store, you'll also need a web browser (like from a PC) and a wi-fi connection).

Let me know!

Cheers!
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Old September 5th, 2012, 01:11 AM   #11 (permalink)
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thank you! I'll check back after work today.

the software was updated less than a week ago so should be the latest
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Old September 5th, 2012, 03:41 AM   #12 (permalink)
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I'll let Scary post the solution (unless you get impatient ), but just to let you know I've tried it on my phone without using the touchscreen and it works
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Old September 5th, 2012, 08:14 AM   #13 (permalink)
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Hey Rach! (my daughter's name, too! )

Okay, here's what we've come up with that we hope will help you out:
  • from a web-based browser go to the Google Play Market and remotely install the following app to your phone:

    WiFi File Explorer

  • next, install this application from the Market, too (this is the one I wrote for you last night):

    AF Rescue

    FYI, the behavior of this app is to simply launch the WiFi File Explorer app after a reboot.

  • you should see the little download icons on your notification bar showing you that the apps are being downloaded and installed; give them a few minutes to make sure that they finish-up

  • after the apps have been installed, go-ahead and power down and reboot your device

  • after rebooting, the WiFi File Explorer app should be running, even if can't see it or unlock the screen; hopefully you will be able to see its pop-up screens directing you on what URL to use on your PC's browswer

  • for me, the prompt was "http://192.168.1.109:8000", but this will undoubtedly be different for you depending on your local network configuration (hopefully the other more network-savvy guys can chime-in here to help guide you along with how to determine what your address might be if you can't see the app's prompt)

  • if you can see the prompts from the WiFi File Explorer app, you should be able to enter that URL in to a browser on your PC; that will give you a web-based browser view of the files on your phone and allow you to download the files that you need to recover

That's about it...best of luck and I hope this works for you!

Cheers and please let us know.
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Old September 5th, 2012, 08:44 AM   #14 (permalink)
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To get the WiFi File Explorer page for my phone without being able to see the prompt on the screen, what I did was:

* Went to my router's control panel (web page) and looked at the list of attached devices.

* My phone was at the IP address 192.168.0.4, so I tried 192.168.0.4:8000 in my browser and this gave me access to my sd card.

So if you can find your phone's IP address on your WiFi network, stick ":8000" onto the end and I reckon you'll be sorted. If you can't see your phone's ip address, let us know and with any luck someone will be able to figure it out

I did try to see whether I could keep the screen on and hence see the prompt without using the touchscreen, but while I was able to stop the screen sleeping (by touching the volume keys every now and then once the phone started booting) the screen lock still came on before WiFi File Explorer started, so I couldn't view the popup without unlocking.
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Old September 5th, 2012, 02:29 PM   #15 (permalink)
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hi,

i have sent both programmes to my phone from play (thanks so much for writing that programme) and play store says both are installed.

there is no indication on the phone that they are installed or running and i can not see a prompt.

the ip address of my phone is 192.168.1.4, however i get the error ' Oops! Google Chrome could not connect to 192.168.0.4:8000 ' when i put that in the address bar. ive tried in both chrome and internet explorer
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Old September 5th, 2012, 02:31 PM   #16 (permalink)
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Quote:
Originally Posted by rachel_x_ View Post
hi,

i have sent both programmes to my phone from play (thanks so much for writing that programme) and play store says both are installed.

there is no indication on the phone that they are installed or running and i can not see a prompt.

the ip address of my phone is 192.168.1.4, however i get the error ' Oops! Google Chrome could not connect to 192.168.0.4:8000 ' when i put that in the address bar. ive tried in both chrome and internet explorer
You are most welcome, Rachel .

Did you reboot your device? (it takes that to trigger my app to auto-start the WiFi File Explorer)
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Old September 5th, 2012, 02:32 PM   #17 (permalink)
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yes, twice now!
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Old September 5th, 2012, 02:37 PM   #18 (permalink)
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yes, twice now!
Can you try: http://192.168.1.4:8000 ?

You reported above that your IP address was 192.168.1.4, but you tried to connect via 192.168.0.4:8000.

When I identify my phone's IP address, it matches what WiFi File Explorer instructs me to use along with the ":8000" port number suffix.

Crossing fingers!
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Old September 5th, 2012, 02:42 PM   #19 (permalink)
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sorry my mistake - ip address is 192.168.0.4

Wireless Devices
MAC Address IP Address Device Name Time Connected
30:46:9a:27:4f:a7 192.168.0.3 hal 0days 2hrs 42mins 8s
1c:b0:94:77:d9:5b 192.168.0.4 android-dd33cf1082afe119 0days 3hrs 33mins 33s


could it be a firewall thing? or something to do with avast?

thanks so much for your help
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Old September 5th, 2012, 03:01 PM   #20 (permalink)
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Quote:
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sorry my mistake - ip address is 192.168.0.4

Wireless Devices
MAC Address IP Address Device Name Time Connected
30:46:9a:27:4f:a7 192.168.0.3 hal 0days 2hrs 42mins 8s
1c:b0:94:77:d9:5b 192.168.0.4 android-dd33cf1082afe119 0days 3hrs 33mins 33s


could it be a firewall thing? or something to do with avast?

thanks so much for your help
Hmm, dunno--I can't imagine that it's a firewall or anti-virus issue...

Not sure that I can debug / replicate things from here at work (we have multiple networks and my PC is not on the wireless network). I won't be home for a few hours...

Maybe Hadron or one of the other fine folks has an idea to help zero-in on the right combination.

By the way, when the app launches after a reboot, there's no obvious indication on my GNex that its there until I unlock the lockscreen. I'm guessing that if you have a lockscreen setup, you can't unlock to see anything...

Do you have a lock screen on your phone?

I could tweak the app to display a notification in the status bar up-top that indicates that it thinks the other app has been launched--just to give you positive confirmation that it's up and running. I can't do that until I get home, though...

(p.s.: you are most welcome--this is what we do here at AF )
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Old September 5th, 2012, 03:03 PM   #21 (permalink)
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that would be amazing! there is a lock screen turned on. im only worried about avast because it has all the anti theft and anti hacking software on it...
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Old September 5th, 2012, 03:06 PM   #22 (permalink)
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that would be amazing! there is a lock screen turned on. im only worried about avast because it has all the anti theft and anti hacking software on it...
I'll tweak the app when I get home to display a notification in the status area.

Now, are you talking about Avast on your phone or your PC? (I've never run any of that stuff on my Android devices, so I'm woefully uninformed about those apps for a mobile device).
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Old September 5th, 2012, 03:28 PM   #23 (permalink)
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on the mobile my phone isn't rooted so i dont think the firewall part of the app will be runing


https://play.google.com/store/apps/details?id=com.avast.android.mobilesecurity&featur e=search_result#?t=W251bGwsMSwxLDEsImNvbS5hdmFzdC5 hbmRyb2lkLm1vYmlsZXNlY3VyaXR5Il0.
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Old September 5th, 2012, 03:37 PM   #24 (permalink)
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Quote:
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Oooo....interesting....(thanks!)

Yeah, I see where it says that the firewall is only relevant for rooted phones...so, if you've never been presented with a pop-up asking to grant permission for a network app / action, then I'm guessing (hopeful) that this is not the issue.

[still crossing fingers ]
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Old September 5th, 2012, 03:57 PM   #25 (permalink)
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Avast is interesting -

avast! Free Mobile Security | Antivirus & Anti-Theft App for Android

Look at the bottom of the page. Apparently you can launch any app by sending an SMS to the phone? Can't translate the code instructions - but could you use this to start the wifi file explorer or myphoneexplorer? You just need to have set an avast password.

Other option is web access - but I haven't registered to see what the options are there.

Fingers crossed this works somehow - made me think about what I would do if my screen broke.
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Old September 5th, 2012, 03:59 PM   #26 (permalink)
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On mine I could see in the notification bar that WiFi File Explorer had started, as long as I didn't let the screen go off - it puts a little WiFi symbol up in the left-hand corner (I've not touched the app's settings, because you wouldn't be able to).

Can you see the notification bar through your lockscreen? I've never used Sense 4 except playing in a shop, so don't know stuff like that.

The address looks correct (at least that's what works for me, sticking 8000 on the end). So could avast interfere with starting one of the apps up? Guess I'll install avast, uninstall the others, then try to repeat the process and see what happens.
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Old September 5th, 2012, 04:27 PM   #27 (permalink)
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Hmm, still works for me:

* installed avast, ran virus scan, left other options at default. Did not set up anti theft or firewall.

* reinstalled WiFi File Explorer and AF Rescue from play.google.com. Watched both install, didn't touch phone except to reboot after done.

* Let phone boot, didn't touch. Checked ip address, added :8000 to end, pointed browser at it.

All worked. So unless there's something in the avast settings that I didn't set up it didn't get in the way.
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Old September 5th, 2012, 04:44 PM   #28 (permalink)
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Rachel, something I noticed:

Quote:
Originally Posted by rachel_x_ View Post
sorry my mistake - ip address is 192.168.0.4

Wireless Devices
MAC Address IP Address Device Name Time Connected
30:46:9a:27:4f:a7 192.168.0.3 hal 0days 2hrs 42mins 8s
1c:b0:94:77:d9:5b 192.168.0.4 android-dd33cf1082afe119 0days 3hrs 33mins 33s
Your phone had been connected for 3.5 hours when you posted this. Was it that long since you'd rebooted?

I'm just wondering whether there's any chance it hadn't done a full shutdown, but had done the "fast boot" thing instead? I don't know really what that does, but I'd think we'd want a full restart for this fix to work.
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Old September 5th, 2012, 06:48 PM   #29 (permalink)
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Quote:
Originally Posted by coos lick View Post
Avast is interesting -

avast! Free Mobile Security | Antivirus & Anti-Theft App for Android

Look at the bottom of the page. Apparently you can launch any app by sending an SMS to the phone? Can't translate the code instructions - but could you use this to start the wifi file explorer or myphoneexplorer? You just need to have set an avast password.

Other option is web access - but I haven't registered to see what the options are there.

Fingers crossed this works somehow - made me think about what I would do if my screen broke.
Very, very interesting, coos lick!

I spent the last hour, LOL, trying to get the remote commands to work on my phone using this...epic fail, LOL .

For any that might be able to get this to successfully work, here's the package name of the WiFi File Explorer app:

com.dooblou.WiFiFileExplorer

although I believe the activity name that you'd want to start is actually:

com.dooblou.WiFiFileExplorerLib.Start

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Originally Posted by Hadron View Post
On mine I could see in the notification bar that WiFi File Explorer had started, as long as I didn't let the screen go off - it puts a little WiFi symbol up in the left-hand corner (I've not touched the app's settings, because you wouldn't be able to).

Can you see the notification bar through your lockscreen? I've never used Sense 4 except playing in a shop, so don't know stuff like that.
I see that, too, Hadron--Rachel, are you seeing that on your phone?

I'll still work on the notification thing we discussed earlier, but you should hopefully be seeing the wifi symbol that Hadron described.

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Old September 5th, 2012, 08:42 PM   #30 (permalink)
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Well, new version has been posted on the Play Store/Market...it seems like it takes a while for new versions to show-up nowadays (more than an hour sometimes ), so check the version number on the Market to see that it says its 1.1.

I added an admittedly not very pretty notification icon (small green alien head surrounded by a yellow border so it should be obvious) when the app has launched the WiFi File Explorer app.

Don't forget, you should also be seeing the small, additional wi-fi symbol that the WiFi File Explorer app also produces on the top left of your screen.

Cheers and again, good luck!
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Old September 6th, 2012, 12:50 AM   #31 (permalink)
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Originally Posted by rachel_x_ View Post

the ip address of my phone is 192.168.1.4, however i get the error ' Oops! Google Chrome could not connect to 192.168.0.4:8000 ' when i put that in the address bar. ive tried in both chrome and internet explorer
Just to be sure, you are typing it out as http://192.168.4:8000 correct? Also, that may well be your phone's IP on your network but often times, device IP's end with a 3 digit number. So I was just wondering how you are determining your phone's IP? The 2 most surefire ways are to login to your router, access it's settings and check the DHCP client table where it should be listed with a huge clue like HTC device, etc. Another option is to install a freeware program like this:

Advanced IP Scanner - CNET Download.com

I've used it and it's clean and actually quite handy. If you do end up installing it though, choose the advanced install and opt out of all the add on junk.

Anyway, if you're already good on all this, forget what I said. Just wanted to be sure because you're soooo close to making this work.
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Old September 6th, 2012, 01:36 AM   #32 (permalink)
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i checked on the router for the ip address and a programme called 'dude'

on avast i did set up the anti theft side of things so do have a password - however i cant find a copy of the sms commands and the web portal doesn't seem to be up and running yet. there is an app 'a! commands' that contains the sms commands ive asked my boyfriend to download it so we can try it out.

theres definitely no icon in the top left hand corner but playstore won't allow me to install the programme from the pc as it says its already installed.

im never able to turn the phone off just soft reset by holding the power off button for 10 seconds, however it did run out of battery last night... but 192.*168.*0.*4:*8080 still isn't working.

downloading the new version of your app now and if you can tell me how to turn the phone off i will do it properly (or ill let it run out of battery whilst im at work)

thanks!
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Old September 6th, 2012, 02:15 AM   #33 (permalink)
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ive managed to get the phone into the startup options, i didnt realise you jad to press vol down and power as the phone was starting up. i have no idea if any of the following is relevant but i have to go to work now so...

***locked***
eneavoru pvt ship s-on rl
hboot-1.12.000
cpld-none
microp-none
radio-2.1204.135.20
emmc-bootmode: disabled
cpuy-bootmode: disabled
hw secure boot: enabled
modem path: off
jun 28 2012 11:31:28

then it hasthe button instructions and the 6 options fastboot
recovery
factory reset
simlock
show barcode
image crc

im gona leave it to run out of battery

thanks!
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Old September 6th, 2012, 02:31 AM   #34 (permalink)
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Originally Posted by rachel_x_ View Post
im never able to turn the phone off just soft reset by holding the power off button for 10 seconds, however it did run out of battery last night... but 192.*168.*0.*4:*8080 still isn't working.
8000, not 8080 - I know that was probably just a typo, but have to be sure

If you've got it into hboot then booting from there should be a full boot.

So why isn't the app launching (because that's what it sounds like is the problem, if no sign of the icon)? Hmm....
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Old September 6th, 2012, 09:59 AM   #35 (permalink)
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Quote:
Originally Posted by Hadron View Post

I'm just wondering whether there's any chance it hadn't done a full shutdown, but had done the "fast boot" thing instead? I don't know really what that does, but I'd think we'd want a full restart for this fix to work.
Definitely worth taking out of the equation. To bypass a fast start, pull the battery to shut off the phone instead of using the power button. Might want to try this a few times and see if the app fires itself up.

Also, rather than the Avast being an issue, I'd be more apt to look at your local machine and any security, firewall, proxy solutions you have on it. Because this procedure could possibly be viewed as an undesirable effort to interface your network and maybe even your local machine by an external device.

edit: I just noticed you can indeed see your notification bar and a lack of the icon so the last part of my post may be less of a concern.
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Old September 6th, 2012, 10:55 AM   #36 (permalink)
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^^Unfortunately, the One X doesn't have a removable battery to pull out.

However, holding the power button down for ten seconds until the LED lights at the bottom flash is much the same thing, so try that instead.
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Old September 6th, 2012, 12:39 PM   #37 (permalink)
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i am trying :8000 at the end, im also trying 8080 because a torrent programme once worked when i changed the port to that but i know deep down thats totally irrelevant.

the phone has been out of battery all day, have turned it on and definitely no icon, i also found the sms commands for avast and they don't seem to be working either so perhaps more than my touch screen is damaged, although im getting calls, updates and messages through just fine.

ive disabled all the security on my pc and tested. the play store definitely says that the two apps are installed as it will not allow me to send the two programmes to my device again.

i cant arrange to send it back til saturday now so if i havent got my photos (at the end of the day its just photos ) then i'll wipe it and get over it i reckon.

i really appreciate all the help tho, i can't believe there are so many people that want to help a stramger, thanks
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Old September 6th, 2012, 11:50 PM   #38 (permalink)
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Quote:
Originally Posted by coos lick View Post
Fingers crossed this works somehow - made me think about what I would do if my screen broke.
best bet is to activate usb debugging now

Quote:
Originally Posted by rachel_x_ View Post
ive managed to get the phone into the startup options, i didnt realise you jad to press vol down and power as the phone was starting up. i have no idea if any of the following is relevant but i have to go to work now so...

***locked***
eneavoru pvt ship s-on rl
hboot-1.12.000
cpld-none
microp-none
radio-2.1204.135.20
emmc-bootmode: disabled
cpuy-bootmode: disabled
hw secure boot: enabled
modem path: off
jun 28 2012 11:31:28

then it hasthe button instructions and the 6 options fastboot
recovery
factory reset
simlock
show barcode
image crc

im gona leave it to run out of battery

thanks!
*smacks forehead*

i dont know why i didnt think to ask this before... i see now that you have an endeavor,not an evita.

as such,you could unlock your bootloader thru htcdev,and install a recovery,where an adb daemon will be running.

i am fairly sure the stuff on /sdcard will survive the factory reset that the htcdev unlock does. all the pics that were on my evita(att one x) were all still on there after i did the bootloader unlock.

i did not suggest this prior,as i thot you were on evita,wich is not supported officially by htcdev unlock,and there are no means of temp root for the newest software(needed to change CID)

i know for a fact you could:
1)enter hboot as you just did
2)select fastboot
3)htcdev unlock and reboot
4)enter hboot again
5)select fastboot
6)fastboot boot a recovery image(will not permanently install)
7)adb pull the info from the sd

all without touching the phone screen,just vol and power buttons

just a couple things to consider:
1)we need to verify somehow your internal sd contents will stay safe
2)technically bootloader unlock voids "all or parts of your warranty". however,youre only doing it to retrieve personal content that you cannot becasue of the hardware failure. id think there is no way HTC or your carrier would question this as a warranty issue.

something else to consider,anyway
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Old September 7th, 2012, 12:54 AM   #39 (permalink)
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Thanks! I will call HTC to check if this would void the warranty as I'm relying on the warranty to get it fixed

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Old September 7th, 2012, 07:14 AM   #40 (permalink)
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Originally Posted by rachel_x_ View Post
Thanks! I will call HTC to check if this would void the warranty as I'm relying on the warranty to get it fixed

awsome! be very clear that you are only doing so to in order to retrieve your pictures. explain every thing weve tried so far,and offer to try any solutions they have(wich prolly will be none)

dont just accept "no that will void your warranty". raise your voice and threaten to throw rocks if you have to

the disclaimer shown is "may void all or parts of your warranty" and that "repairs that are a result of unlocking your bootloader and messing with the phones OS may not be covered". since the device is clearly broken prior to unlock,they definately should honor the warranty.

clockwork recovery,even if an adb deamon is not running is manipulatable with the power button and vol rocker,so you will also be able to siimply toggle usb storage(a feature of custom recoveries). you wont even really need to use the adb pull command

as long as we can verify that your pics will remain,(they did for me) i think this is a solution.

the other thing to consider,is are you getting a warranty replacement,or are they repairing,then returning this same device?
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Old September 7th, 2012, 07:21 AM   #41 (permalink)
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There would probably be no harm in pointing the rep to this thread either, just to show you've exhausted pretty much every possibility.
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Old September 7th, 2012, 08:56 AM   #42 (permalink)
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i think refering them to the thread is an excellent idea. it may be over the heads of most customer service reps() but should demonstrate that the unlock is a last resort.

if you decide to procede with this,here is a link to htcdev:
http://www.htcdev.com/

here is the recovery id use:
from this thread: 9/6 Mandatory Update Official Clockworkmod Touch Recovery 5.8.4.0 - xda-developers use this link recovery-clockwork-touch-5.8.4.0-endeavoru.img

make sure you check the md5

place the recovery image into your fastboot folder(tools or platform tools for most folks that have installed the entire sdk)

-unlock via htcdevs instructions
-boot to hboot via power/vol down
-select fastboot
-launch recovery:
fastboot boot recovery-clockwork-touch-5.8.4.0-endeavoru.img

and then you should be able to navigate using vol rocker and power button. there should be a setting to toggle usb storage,it may be in a menu called "mounts and storage"

after you reboot,the recovery will be gone,its not being permantly written anywhere. if you need it again,youll have to relaunch it via the command.

once youre ready to send the phone back,you can relock the bootloader via fastboot oem lock note that this will change the locked status to relocked wich brings me to the last point: if they are going to repair the device and send it back to you,be very adiment that you want them to reset the "lock status flag" so that the bootloader will be locked again. assuming that you want to stay stock,anyway. if you think you may want to unlock and root in the future, you may skip that part. just make sure that they have made notes in your account of the reason your bootloader shows relocked instead of locked just in case you have future warranty claims.
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Old September 7th, 2012, 03:32 PM   #43 (permalink)
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FYI,

My developer console hasn't been updating its stats properly in recent days, but I looked this afternoon and I see a java.lang.RuntimeException: Unable to create service sa.launcher.SimpleService: java.lang.NullPointerException being reported (that it could not start the WiFi File Explorer application from the service that my app employs).

I'm guessing those were for Rachel's phone .

Sorry that wasn't successful for you Rach, but hopefully Scotty's new info will allow you to retrieve your files.

At the very least, this has given all of us some new insights, tools, and thoughts for possibly helping other folks in the future.

Cheers and let us know how things go!
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Old September 8th, 2012, 05:13 AM   #44 (permalink)
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HTC said it would void the warranty. I have sent a polite email directing to this thread and quoting the terms of the warranty as some of you have stated above. fingers crossed
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Old September 8th, 2012, 06:19 AM   #45 (permalink)
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HTC said it would void the warranty. I have sent a polite email directing to this thread and quoting the terms of the warranty as some of you have stated above. fingers crossed
lol that does not surprise me one bit! that is prolly the pre-programmed response for your average CSR. politely ask for supervisor,then his supervisor,etc. until you get someone willing to work with you. keep making it clear that you are perfectly willing to try any solutions they have.

also make it very clear to them you do not have to continue using htc products in the future if they are unwilling to stand behind their product. if they do not have some wort of failsafe built in for this,they should be willing to bend their bootloader rules. its certainly not your fault they designed a phone with no removeable storage,or that the touch screen stopped working.

just my 2 cents after being in retail for long time. be polite and forceful until it is time to be angry. dont be afraid to follow the chain of command all the way to the top,if needed. eventually someone will care about keeping you as a customer(or just plain give in becasue they dont want to deal with you )

good luck!
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Old September 12th, 2012, 01:25 AM   #46 (permalink)
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their response:

"
I'm sorry to hear that you are experiencing difficulties with recovering lost images.
I apologise for any inconvenience caused by this.

Unfortunately your warranty will be void "in all instances where the phone is rooted". This means
that as soon as the Bootloader is unlocked and any kind of modification is made to the software,
your warranty is void.
I would advise in future to make use of the online back up services such as Google and drop box to avoid
further loss of information and data.

Should you wish to continue with the repair...
"

it doesn't say this on the warranty that I have in front of me. I will phone after work, it's a thing of principle now!

this is the same as the warranty booklet I have in my hand now
http://dl4.htc.com/Web_materials/Manual/Warranty/Android/1015_A_WarrantyCard_76x126.pdf
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Old September 12th, 2012, 07:36 AM   #47 (permalink)
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i would definately phone them. looking fwd to hearing how it goes for you!

be very forceful the need to unlock is a direct result of the hardware failure,there is no reason that doing it in order to retrieve your images should affect your warranty- the failure has very clearly allready happened on a stock and locked device
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Old October 13th, 2012, 10:44 PM   #48 (permalink)
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i have the exact same problem!!! I've had this phone for a few months. it was working fine. then yesterday it was stuck at the lock screen. I hear all my emails, texts, notifications coming through like normal but i cannot 'pull the ring up' to access my phone like usual. I have hooked my phone up to my computer many times and pulled off the vidoes and pictures from it but again as of yesterday that too now doesnt work. the computer wont recognize my phone anymore. so i have 2 issues. the touchscreen wont let me into the phone because its ot responding and i cant access the phone on my computer anymore. htc and att both want to do a factory reset and i dont want to do that becasue i want to get my baby's videos and pictures off first. hence the reason why i was trying to access it on my computer. how do i at least access the pics and videos? i dont care about this phone anymore i just want the videos and pictures. they are very important to me. Like i said i dont care about the phone i can get another one but i cant get the the videos and pictures of my baby back
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Old October 15th, 2012, 09:54 AM   #49 (permalink)
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Quote:
Originally Posted by laraw View Post
i have the exact same problem!!! I've had this phone for a few months. it was working fine. then yesterday it was stuck at the lock screen. I hear all my emails, texts, notifications coming through like normal but i cannot 'pull the ring up' to access my phone like usual. I have hooked my phone up to my computer many times and pulled off the vidoes and pictures from it but again as of yesterday that too now doesnt work. the computer wont recognize my phone anymore. so i have 2 issues. the touchscreen wont let me into the phone because its ot responding and i cant access the phone on my computer anymore. htc and att both want to do a factory reset and i dont want to do that becasue i want to get my baby's videos and pictures off first. hence the reason why i was trying to access it on my computer. how do i at least access the pics and videos? i dont care about this phone anymore i just want the videos and pictures. they are very important to me. Like i said i dont care about the phone i can get another one but i cant get the the videos and pictures of my baby back
Lara,

First, sorry for the belated reply...was on my queue to reply before, but got lost in the shuffle over the weekend.

Second, welcome to the AndroidForums!

Third, okay, can you give us a little bit more info that might help us help you?

1. Which HTC device do you have?

2. Do you know if you have USB Debugging enabled?

3. Have you ever rooted this device?

Again, sorry for the delay in replying...let us know!

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scotty85 (October 18th, 2012)
Old October 15th, 2012, 11:26 AM   #50 (permalink)
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OOHH scary thanks no no dont apologize for the delay. It was a much quicker response than i had expected

ok i have the HTC ONE X

no idea about the debugging... i have plugged it into my computer before and it worked but now it wont

and rooted it? uhm no idea

i did find my ip address of the phone but when i go to it, it says the page cannot be displayed.... maybe im doing something wrong.


THANKS AGAINA SCARY
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HTC One X
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The HTC One X is the first quad-core Android smartphone, not only by HTC but from any manufacturer. It'll have a Tegra 3 chipset inside by NVIDIA alongside 1GB of RAM, an 8 megapixel HD camera with flash, front-facing camera, a 4.7 inch 720p di... Read More

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