Terrible WiFi performance after JB update

NaNaNiii · December 19th, 2012, 01:37 PM

Just got my JellyBean update (HTC_VODA102) but having issues with WiFi. WiFi connected perfectly and hardly ever dropped when the phone was running on ICS. Signal was constantly around 1-2 bars however with jellybean, connection usually drops after less a minute and doesn't reconnected unless you turn WiFi on and off. Best WiFi performance option is checked and power saver is off. Anyone else have this problem? I've also tried a reset but that didn't work

JasonC · December 19th, 2012, 02:21 PM

I got the update today and the wifi is now unusable because it reboots my router constantly in a loop. I will be calling HTC and Vodafone tomorrow.

anoniemouse · December 19th, 2012, 04:45 PM

Try a factory rest as a last resort, be aware that this will erase everything from your phone so back it up first to your pc.
ES file explorer is good for backing up your apps

NaNaNiii · December 19th, 2012, 05:30 PM

Yeah tried Factory Reset but still the same

El Presidente · December 19th, 2012, 05:38 PM

You tried any of the usual fixes? Static IP, Changing the wireless channel etc?

JasonC · December 20th, 2012, 09:15 AM

I tried a factory reset with no joy. I spoke to HTC and they told me to clear some cache via the service menu, that didn't work either

so my phone is going in for repair tomorrow.
If the update is causing the problem (which I'm pretty sure it is) then no doubt my phone will come back still not working

if it's not, I'll be swapping it for a Samsung S3.

NaNaNiii · December 21st, 2012, 01:41 PM

Changing to static IP did nothing. I'm sitting in the same room as the router and signal doesn't go above 2 bars.

JasonC · January 3rd, 2013, 07:32 AM

Well I got my phone back from HTC today and it still doesn't work

My GF has a One X and it is saying there is a JB update but I'm hesitant to install it as it may also have the same problem. Back onto HTC again then, if not were swapping phones!

GuitarG20 · January 3rd, 2013, 07:50 AM

Quote:

Originally Posted by JasonC

Well I got my phone back from HTC today and it still doesn't work

My GF has a One X and it is saying there is a JB update but I'm hesitant to install it as it may also have the same problem. Back onto HTC again then, if not were swapping phones!

are you sure it's not an issue with your router? does everything else show up fine? keep in mind that computers have much better wifi cards with bigger antennae.

JasonC · January 3rd, 2013, 08:07 AM

The router is working perfectly without my phone connected, and up until the latest update the phone has worked perfectly with the the same router too. I have another One X in the house (partners) which I have not updated yet and that works perfectly with the router too!

My router is quite expensive and I am not changing that just because of a phone update, if they can't fix it I'll have no alternative to change to a different phone, which is a shame as I loved the One X

JasonC · January 3rd, 2013, 08:08 AM

I have just spoken to HTC again and they said it needs to be sent back for repair again

They said doing updates to the phone is at the discretion of the user so, it's my fault basically!

El Presidente · January 3rd, 2013, 09:29 AM

Quote:

Originally Posted by JasonC

I have just spoken to HTC again and they said it needs to be sent back for repair again

They said doing updates to the phone is at the discretion of the user so, it's my fault basically!

What router is it? Have you tried to see if that has updated firmware? I know that's helped folk in the past.

JasonC · January 3rd, 2013, 09:38 AM

I have a Draytek Vigor 2850Vn running the latest firmware, this was the first thing I tried as I've heard it fixing some peoples problems in the past too, unfortunately not for me

I am going to update my Gfs One X later and see what happens, if the same happens to her's then I'll know for sure where the problem lies.

JasonC · January 3rd, 2013, 09:42 AM

Actually, I just checked the Draytek site and they have released another new firmware yesterday! I'll give that a go first

JasonC · January 3rd, 2013, 10:35 AM

New router firmware didn't help

El Presidente · January 3rd, 2013, 10:36 AM

I don't know what else to suggest, sorry.

JasonC · January 3rd, 2013, 11:02 AM

Quote:

Originally Posted by El Presidente

I don't know what else to suggest, sorry.

It's ok, I appreciate your help. I just have a feeling that this isn't going to get fixed unless there is another software update, which is annoying as I'm going to have to look for alternatives that are going to cost me, unless I can convince Vodafone to swap both our phones for the One X+ or something for free (like that's going to happen lol).

JasonC · January 4th, 2013, 08:30 AM

Ok, I contacted my router manufacturer today as I thought HTC are not going to solve this unless they do another Android update, of which then I would have to wait for Vodafone..

Draytek replied and sent me a new firmware version to try, and touch wood, it seems to have fixed the problem, although this is using my GFs One X as mine went back to HTC this morning

franners · January 17th, 2013, 04:38 AM

My router is a BE supplied Thomson TG585 with latest firmware R8277. All other wifi devices fine. One X rarely connects - only after wifi on/off.

moroccanmrs · January 17th, 2013, 01:56 PM

I have just had my phone returned after 2nd repair and the issue is still there. Htc state they cannot detect any problem. I will be phoning them again tomorrow. I had no issue before the jelly bean update

franners · January 29th, 2013, 04:49 AM

Static IP has fixed it for me - assigned in router.

admob · January 29th, 2013, 06:32 AM

this seems to be widespread, nowt to do with the phone, or the router, simply that JB has messed it up, the sooner HTC put out a fix and admit it the better.. the more they pretend everyones phone has mysteriously broken the day they get their update the more chance they lose a possible repeat customer!

tobyjuggler · January 29th, 2013, 03:38 PM

I had a similar problem that occurred immediately after the JB update. My phone would disconnect from my router, but I knew there was nothing wrong with the router itself or even the phone WiFi, because as it disconnected it would immediately connect to the BT Openzone WiFi on the same router and other devices were connecting fine to the normal router connection. I also had major battery problems. A factory reset on the phone has now fixed both issues.

franners · February 4th, 2013, 10:00 AM

Quote:

Originally Posted by franners

Static IP has fixed it for me - assigned in router.

Update a few days later - intermittent fix. Sometimes connects sometimes not. Wifi off/on still fixes it always. Bloody pain.

NaNaNiii · February 11th, 2013, 06:00 PM

Factory Reset made no difference what-so-ever

NaNaNiii · February 18th, 2013, 08:07 AM

Do you think it'll be worth sending the phone into the HTC Service centre? I just don't want to go through all the hassle and ending up with what i stated with

El Presidente · February 18th, 2013, 08:22 AM

I'm taking it none of the other fixes suggested worked?

NaNaNiii · February 18th, 2013, 08:24 AM

Quote:

Originally Posted by El Presidente

I'm taking it none of the other fixes suggested worked?

Unfortunately, Nope

Plus i've only got 1GB data allowance so it's becoming quite a big issue

El Presidente · February 18th, 2013, 08:30 AM

Rather than HTC, will Vodafone charge you just for looking at it?

NaNaNiii · February 18th, 2013, 03:21 PM

Quote:

Originally Posted by El Presidente

Rather than HTC, will Vodafone charge you just for looking at it?

The phone was bought 2nd hand and am using a orange sim in it atm