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Old March 24th, 2013, 04:15 AM   #1 (permalink)
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Default Any issues with home & back buttons?

Some people on XDA have been complaining of "Non responsive" buttons, can anyone here who has the One give any opinions?

My thinking is that the buttons have a very small footprint so need a precise touch to activate them, which seems to ring true if you activate vibration on touch. If you are off slightly they don't work.

Any other thoughts?....do you think it could be a software glitch, or just having to be accurate in your touch?

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Old March 24th, 2013, 05:19 AM   #2 (permalink)
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I think it's just having to be accurate. I've noticed that I only get non-responsive buttons when I am too fast with the tap and hence inaccurate.
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Old April 3rd, 2013, 02:36 PM   #3 (permalink)
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Even being accurate I still find them unresponsive and annoying , I hope there's a software fix in the pipeline
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Old April 3rd, 2013, 04:32 PM   #4 (permalink)
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Send your comments to HTC. Have them open a ticket.

Posting your comments here will fall on deaf ears. Be proactive and contact HTC. that will help them to make a better MR... :-)
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Old April 3rd, 2013, 07:44 PM   #5 (permalink)
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Originally Posted by Scootmien View Post
I think it's just having to be accurate. I've noticed that I only get non-responsive buttons when I am too fast with the tap and hence inaccurate.
While at a T-MOBILE store yesterday,I tried out a NEXUS 4 & found this to be the case as well.It was responsive,but,the footprint was a bit on the small side.
I have to admit,I wasn't a huge fan of the phone,but,an up-close demonstration had me looking at it in a different light.If the ONE wasn't coming out,I'd probably got it right then & there,even w/o LTE on board.

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Even being accurate I still find them unresponsive and annoying , I hope there's a software fix in the pipeline
I've even noticed this in some of the video reviews floating around.However,most of these were pre-production models & can't be seen as a true reflection of what to expect from your phone.

As the others have mentioned,don't hesitate to contact HTC.Given the chance,I'm sure they'll make things right w/you.That's been my experience w/other manufacturers,notably MOTOROLA.
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Old April 4th, 2013, 01:35 AM   #6 (permalink)
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Coming from an iPhone with a physical button, my issue of missing the buttons is one of ineptitude rather than non-responsive buttons. Once I turned Haptic feedback on for those two, I became a lot more precise.

So for me it's about being a spanner rather than the buttons not being responsive.
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Old April 9th, 2013, 05:19 PM   #7 (permalink)
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Is the home button being off center something that takes time to get used to?
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Old April 10th, 2013, 10:10 AM   #8 (permalink)
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I want to know if its possible to remap a menu key to one of the buttons (double or long tap on one of the buttons). I just can't seem to get pass the on screen menu toggle...seems so unnessecary
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Old April 12th, 2013, 05:42 PM   #9 (permalink)
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I want to know if its possible to remap a menu key to one of the buttons (double or long tap on one of the buttons). I just can't seem to get pass the on screen menu toggle...seems so unnessecary
There's a fix for it here
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Old April 15th, 2013, 02:00 PM   #10 (permalink)
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Hi guys,

My buttons don't ever seem to light up, anyone else?
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Old April 15th, 2013, 02:02 PM   #11 (permalink)
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Hi guys,

My buttons don't ever seem to light up, anyone else?
They should light up when it's dark....try covering the two sensors to the left of the top speaker.
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Old April 15th, 2013, 03:19 PM   #12 (permalink)
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Just checked and yes they do, would like them to switch on a bit lighter though, not easy to see in low to standard light.
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Old April 16th, 2013, 09:01 AM   #13 (permalink)
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Quote:
Originally Posted by Android26 View Post
Is the home button being off center something that takes time to get used to?
Yes. Lol, I'm still getting used to it.
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Old April 19th, 2013, 10:18 AM   #14 (permalink)
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I notice that mine are sometimes unresponsive. I'll have to wait and see over the next few days and weeks.
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Old April 20th, 2013, 01:12 PM   #15 (permalink)
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Originally Posted by henryhealy View Post
I notice that mine are sometimes unresponsive. I'll have to wait and see over the next few days and weeks.
I used the Fosman Screen Shield and the bottons seem to function same as without it. I am use to the iPhone home button so it's a little strange to me anyway
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Old April 20th, 2013, 03:08 PM   #16 (permalink)
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I read in the online guide for HTC One (the guide already on the phone) that you can re-programme the "back" button to act like the old menu button by essentially keeping your finger on it to pull up the menus, but on my phone it appears the Settings/Buttons & Gestures option to do this has been doctored to remove this function.

Anyone have it..?


As I came from a 4 buttoned Sensation with the HOME and back key in completely back to front positions, I still find I don't always touch the correct button when I can find it.

I too think that they don't light up on enough occasions either. but hey it increases battery life this way I supoose
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Old April 20th, 2013, 09:02 PM   #17 (permalink)
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I have been using it for a couple days now and I can tell you I thought it was me not properly touching the screen or not hitting the right spot. Or I think I'm doing

So I kept going and it mostly works. I then figured let me disable the hep. feed back see if that helps.

But even with all that it definitely completely stops working and seriously won't work, that is at least it seems to me until the opposite button is pressed, it won't respond it is very frustrating. I sometimes have to do like a little tap dance between the two buttons to get something to happen.

Even with that it is to me the most disappointing part so far with. Which will hopefully probably can be fixed in an update. The phone is still great and it happens a couple times a day but I still like the phone. I have some video and ilk try to put it up.
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Old April 21st, 2013, 05:37 AM   #18 (permalink)
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There is another fix on the xda site without the need to install another ROM.


"for those of you who are experiencing irresponsive back/home buttons you could try this below:

go to settings -> language&keyboard ->HTC sense input -> advanced -> calibration tool

When you're calibrating the keyboard, press the keys very lightly, after you're done you should have a better back/home key response."

worked for me.
Credit to mingtaoh
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Old April 21st, 2013, 07:21 AM   #19 (permalink)
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my back/home buttons are very responsive I have not experienced this yet, I will keep my fingers crossed, hopefully you guys having problems will have them fixed.
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Old April 21st, 2013, 11:21 PM   #20 (permalink)
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So I first saw this in a demo unit in At&T store and thought it was a deal breaker for me as I could never hit the buttons correctly in one attempt. But I checked another demo unit in another store and there it wasn't an issue.

I am hoping my HTC One will be more responsive than the first unit I saw.
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Old April 22nd, 2013, 12:02 PM   #21 (permalink)
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I am in constant communication with HTC this morning regarding the back/home soft key issues. They say there is a software update out there to fix this but I have it and I still have small issues with it. Go to your "About Phone" section in settings and see what your phone's software version is. Note: this is different from your Android Version. If your phone is on version 1.26.502.6 you should have an update to 1.26.502.10 waiting for you. I will further update this thread as I hear more from HTC.
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Old April 22nd, 2013, 12:51 PM   #22 (permalink)
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Originally Posted by tyneusch View Post
I am in constant communication with HTC this morning regarding the back/home soft key issues. They say there is a software update out there to fix this but I have it and I still have small issues with it. Go to your "About Phone" section in settings and see what your phone's software version is. Note: this is different from your Android Version. If your phone is on version 1.26.502.6 you should have an update to 1.26.502.10 waiting for you. I will further update this thread as I hear more from HTC.
Who is your carrier? I have Sprint and my software is 1.29.651.7. Maybe a mod can setup a software sticky we can keep updated for the different carriers.
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Old April 22nd, 2013, 01:11 PM   #23 (permalink)
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Who is your carrier? I have Sprint and my software is 1.29.651.7. Maybe a mod can setup a software sticky we can keep updated for the different carriers.
Ah you are right. I overlooked that little tidbit. I am on AT&T. So the number would be different per carrier.

HTC gave me their final test to run before I go back for an exchange of the phone. The Android Diagnostic Test. Dial *#*#3424#*#* and agree to terms. Then select the "Button Test" and run. Now if you do this, you notice that the buttons that it tests are the up/down volume and one soft key. Each time I have done it, I have had no issues BUT I am still having issues with hone and back at times.

I don't really think HTC knows what to do at this point or it isn't much of a concern. I am Leary about exchanging the phone and it happening on the new phone as well. I love the phone and will probably stick it out for a while as this will be tough to prove its happening in store if it is not an "everytime thing."
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Old April 23rd, 2013, 08:35 AM   #24 (permalink)
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Quote:
Originally Posted by Spewy View Post
There is another fix on the xda site without the need to install another ROM.


"for those of you who are experiencing irresponsive back/home buttons you could try this below:

go to settings -> language&keyboard ->HTC sense input -> advanced -> calibration tool

When you're calibrating the keyboard, press the keys very lightly, after you're done you should have a better back/home key response."

worked for me.
Credit to mingtaoh
This does seem to help you the keys is to touch VERY VERY VERY LIGHTLY, that is crucial so far an hour into it so far so good. I will update.
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Old April 23rd, 2013, 10:28 AM   #25 (permalink)
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I sometimes get unresponsive buttons, but most of the time they are quite sensitive and work as intended. This would lead me to believe any issue would be software related or a system resource issue at the time of unresponsiveness.

I do however have another question....Is there a way to turn of the backlight on the buttons? If i'm watching a move or video on my phone in the dark the last thing I want to bright glowing buttons. This is really quite annoying. I have tried a back light app which did not work and holding the power button and waiting for the buttons to blink and letting go when they are off, which is pretty much impossible to time. So anyone know of a simplet way to Dim or turn of the back light to the buttons?
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Old April 23rd, 2013, 12:32 PM   #26 (permalink)
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Quote:
Originally Posted by REkAB View Post
...

I do however have another question....Is there a way to turn of the backlight on the buttons? If i'm watching a move or video on my phone in the dark the last thing I want to bright glowing buttons. This is really quite annoying. I have tried a back light app which did not work and holding the power button and waiting for the buttons to blink and letting go when they are off, which is pretty much impossible to time. So anyone know of a simplet way to Dim or turn of the back light to the buttons?
I haven't found a way to control them, as yet, either, tho I was wanting to turn them on more! Some of the places I've been two have been light enough for the buttons to NOT come on, but dark enough where I can't see them (disclosure: I where glasses for a reason). So, combined with the smaller footprint that I'm used to and the lighting (or lack of), I'm sometimes literally taking a stab in the dark!
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Old April 23rd, 2013, 12:57 PM   #27 (permalink)
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I find that if I tap the home or back buttons in the same way that I tap any other buttons, it's not as precise...so I've just gotten used to a bit of a flat-thumb mash technique to make sure I get em the first time. It doesn't bother me.
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Old April 23rd, 2013, 01:05 PM   #28 (permalink)
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Originally Posted by Samcanadian View Post
I find that if I tap the home or back buttons in the same way that I tap any other buttons, it's not as precise...so I've just gotten used to a bit of a flat-thumb mash technique to make sure I get em the first time. It doesn't bother me.
Thanks, Sam and welcome!!!
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Old April 23rd, 2013, 01:11 PM   #29 (permalink)
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Thanks, Sam and welcome!!!
Thanks! I'm just trying to rack up enough posts to add a few samples to the HTC One photo thread.
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Old April 29th, 2013, 10:30 PM   #30 (permalink)
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Quote:
Originally Posted by tyneusch View Post
Ah you are right. I overlooked that little tidbit. I am on AT&T. So the number would be different per carrier.

HTC gave me their final test to run before I go back for an exchange of the phone. The Android Diagnostic Test. Dial *#*#3424#*#* and agree to terms. Then select the "Button Test" and run. Now if you do this, you notice that the buttons that it tests are the up/down volume and one soft key. Each time I have done it, I have had no issues BUT I am still having issues with hone and back at times.

I don't really think HTC knows what to do at this point or it isn't much of a concern. I am Leary about exchanging the phone and it happening on the new phone as well. I love the phone and will probably stick it out for a while as this will be tough to prove its happening in store if it is not an "everytime thing."
Super helpful info. I ran thru most of the tests and my phone appears to be working fine. The only I've had with my One since I got it Friday night is the back button not working. No other issues to report. But there's been several times where I've given up and just hit Home and reentered the application to rectify the issue. If my biggest issue is an intermittent back issue, I'm TOTALLY ok with it.
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Old April 30th, 2013, 07:26 AM   #31 (permalink)
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Mine is terrible...You basically have to hit it in such a way to make to work that you have I'd say a 50/50 shot of making either button work on my phone.

Honestly this is a stupid problem to have on a phone in 2013. I thought that all phones arriving with ICS and higher would have nexus style keys built into the OS? Anyone remember that whole hoopla that we heard when the Galaxy Nexus released?

My nexus 4 as well as Galaxy nexus never ever had a button problem, come to think of it non of my android phones dating back to the incredible had a button problem. Like is said, pretty ridiculous problem to have in the advanced stages of Android.
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Old May 20th, 2013, 02:12 PM   #32 (permalink)
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Default Button placement

Has anyone found the placement of the home button being cumbersome to press? I would imagine that using it with your right hand, the button might be TOO close, so as to tire your thumb.

Hopefully it's not a big deal, just wanted to check if any thoughts. Thanks
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Old May 20th, 2013, 02:45 PM   #33 (permalink)
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No, just takes a little getting used to. I really wish they would have made the HTC logo the home button and put a menu button where this current home button is but...
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Old May 21st, 2013, 01:10 PM   #34 (permalink)
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Moved to new thread.

Keep an eye on the root options available for your carrier/region if interested in making the logo become an actual button.

There's already a mod rolling out for that for rooters.
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Old May 21st, 2013, 01:45 PM   #35 (permalink)
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Originally Posted by EarlyMon View Post
Moved to new thread.

Keep an eye on the root options available for your carrier/region if interested in making the logo become an actual button.

There's already a mod rolling out for that for rooters.
Unfortunately the mod is a little cumbersome itself... It allows u to use back as the menu but if u disable the option in the settings it doesn't restore it back to stock form. Kind of a let down, really the only reason I rooted, so I'm just on stock now hoping HTC will fix their terrible layout issue
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Old May 21st, 2013, 02:16 PM   #36 (permalink)
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Again, it's terrible only if you're used to something else. I'm coming straight from a Blackberry so maybe that's why I can't quite figure out why there's this much vitriol against the layout on the One.
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Old May 22nd, 2013, 04:22 PM   #37 (permalink)
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I think it's fine, coming from 4 buttons to 2 was an adjustment but I have no complaints
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Old June 6th, 2013, 01:46 PM   #38 (permalink)
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Quote:
Originally Posted by Abird! View Post
I think it's fine, coming from 4 buttons to 2 was an adjustment but I have no complaints
Me too - came from Galaxy S2 w/ 4 buttons. It's a little challenging to not have a menu button, but I'm getting used to it. It'd be great if they pushed an update to make the HTC logo a menu button.
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Old June 6th, 2013, 02:50 PM   #39 (permalink)
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no complaints here.. sometimes though.. i hit too high.. and the menu in whatever app i am using pops up..
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Old June 9th, 2013, 08:33 AM   #40 (permalink)
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Default Issue with the capacitative back button

i been using my new htc one for about 2 weeks now and i noticed sometime that the back wont sometimes respond when you try to press it but it works again when u switch the screen off and on again...the home button at this time is working perfectly. is anyone else having this issue?
read somewhere that this is a known issue...not sure though
anyone found a fix for this?
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Old June 9th, 2013, 08:49 AM   #41 (permalink)
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HTC One experiences serious issues with capacitive hardware buttons - Pocketables

The author at this site ^ is saying that a coming update will address this rather well-known issue with the capacitive buttons on that device. The troubling thing, though, is the age of that article: it was written over two months ago.

When I googled "htc one known issues," that issue was one of the most listed.
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Old June 9th, 2013, 08:50 AM   #42 (permalink)
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An update has been pushed out to just about all HTC ONE owners that addresses this issue.

Go to SETTINGS > ABOUT PHONE > & verify that your phone is running the latest software.You can cross check this w/your carrier on their website.
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Old June 9th, 2013, 09:00 AM   #43 (permalink)
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im having the international version and apparently will only get the update my mid june...hopefully this issue will be fixed
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Old June 9th, 2013, 09:20 AM   #44 (permalink)
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im having the international version and apparently will only get the update my mid june...hopefully this issue will be fixed
I'm sure it'll be worth the wait. That device is highly regarded by nearly every review I've read.
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Old June 9th, 2013, 09:29 AM   #45 (permalink)
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The 4.2.2 update fix's a bunch of stuff
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Old June 10th, 2013, 12:57 AM   #46 (permalink)
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I have the One for Sprint and received an OTA update maybe 2 weeks ago fixing the sensitivity of the back and home buttons. Since that update (Android 4.1.2 SW version 1.29.651.10) I've had zero issues with back and home. Prior to the update I had near constant issues with back and home. If you are in the US I wouldn't be worried about the issue as the update appears to fix this issue.
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Old July 24th, 2013, 11:34 AM   #47 (permalink)
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Default Back and home button stay lit

Hi,
I've had my phone for about 3 months and it has always worked fine. Since Saturday, the lights for the home and back button have remained lit up even when the phone is locked. They aren't full brightness but just dimly lit but it has never done this before. I've tried to do a factory reset as I'm sure they are not meant to remain on but it hasn't done anything

Has anyone else experienced this or know how i can stop them being on when locked?
Thanks
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Old July 24th, 2013, 11:52 AM   #48 (permalink)
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Quote:
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Hi,
I've had my phone for about 3 months and it has always worked fine. Since Saturday, the lights for the home and back button have remained lit up even when the phone is locked. They aren't full brightness but just dimly lit but it has never done this before. I've tried to do a factory reset as I'm sure they are not meant to remain on but it hasn't done anything

Has anyone else experienced this or know how i can stop them being on when locked?
Thanks
Welcome aboard, swrl.

Depending on your carrier, there have been some OTA updates recently. See this thread:

http://androidforums.com/htc-one/720977-north-america-ota-update-thread-discussions-issues-all-us-carriers-updated-7-23-13-a.html

and if you are international,

http://androidforums.com/htc-one/718794-4-2-2-sense-5-1-beginning-roll-out-in-some-areas-world.html

Do you recall receiving that OTA?

If you did a hard reset, you may have to go into the "about phone" area and check for updates.. I'm hoping the system will detect the need for that OTA.

Let us know, please.
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Last edited by marctronixx; July 24th, 2013 at 06:35 PM. Reason: edited for content. HTC One does not have removable battery or SD card
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Old July 24th, 2013, 12:01 PM   #49 (permalink)
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OP.

are you rooted? what carrier?

did you install or remove any apps prior to this?

if you did do a factory reset and the problem remains, take it in for service.
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Old July 24th, 2013, 07:32 PM   #50 (permalink)
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...Do you have a case? It may be covering part of the light sensor.
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The HTC One is the manufacturer's flagship device for 2013. The device's specs put it in the top of the smartphone pyramid, featuring a 1.7 GHz quad-core Snapdragon 600 processor, 2 GB of RAM, a 4.7-inch 1080p display and Android 4.1.2. Its... Read More



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