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Old June 29th, 2013, 07:53 AM   #251 (permalink)
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Default [New user to Android] Problems getting gmail

I just bought an HTC one coming from iPhone 4. I'm really enjoying it so far but I'm having problems getting my emails from my various gmail accounts. I have set it up and sent a few test email, which I received. But a day later I have nothing on my phone but 7 new emails when I check gmail on the computer. HELP? Thanks.

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Old June 29th, 2013, 09:44 AM   #252 (permalink)
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I just bought an HTC one coming from iPhone 4. I'm really enjoying it so far but I'm having problems getting my emails from my various gmail accounts. I have set it up and sent a few test email, which I received. But a day later I have nothing on my phone but 7 new emails when I check gmail on the computer. HELP? Thanks.
Hello and welcome, howsmatt.

When you ran your test Gmails, did you run them from all of the accounts ("...my various gmail accounts...")?

You have to tap the Gmail account name for each one to sync, one at a time. You should see a list as soon as you tap that area. Then hit the little sync icon, unless you have each one set to auto sync, then they'll just pour in as soon as you touch each account name.
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Old June 29th, 2013, 11:49 AM   #253 (permalink)
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The One will be the first device I have owned that is available across multiple carriers and I am wondering if all ROMs work on all carriers, or is each ROM specific to the carrier?
I have up till this point just assumed that the only difference is the radio you install.
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Old June 29th, 2013, 11:52 AM   #254 (permalink)
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The One will be the first device I have owned that is available across multiple carriers and I am wondering if all ROMs work on all carriers, or is each ROM specific to the carrier?
I have up till this point just assumed that the only difference is the radio you install.
My understanding is that it should work on all carriers. For example, I got my HOXL from AT&T, but it was also sold on other carriers. The ROMs I have installed on my device work across all those carriers and are generic to the device. However, the easiest way to see if this is the case for the one is to go to get.cm and look up your device, and see if the ROM is different for different carriers.

EDIT: I went and looked, and it looks like there is a specific ROM for the AT&T, t-mo, sprint, and unlocked. So perhaps there are more things tht are different across the different models then usual,and you need to pick a ROM based on whether you have a carrier model or an unlocked model.
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Old June 29th, 2013, 12:09 PM   #255 (permalink)
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Hello and welcome, howsmatt.

When you ran your test Gmails, did you run them from all of the accounts ("...my various gmail accounts...")?

You have to tap the Gmail account name for each one to sync, one at a time. You should see a list as soon as you tap that area. Then hit the little sync icon, unless you have each one set to auto sync, then they'll just pour in as soon as you touch each account name.
Thanks. So they can't all just get pushed and tell me as soon as they arrive? This is a feature I really need from a phone.

Also, even after selecting each one I don't get all the emails that are in my gmail account. But I get some???? I don't get it.
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Old June 29th, 2013, 12:28 PM   #256 (permalink)
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howsmatt,

so it seems you are getting the mail you are sending, but you don't see your old, or, "archived" email messages. is this what you sat saying?

is this is the case, you need to tell the app how far back to sync.

from the gmail app,

settings, then choose the account you want to edit,

scroll down, make sure "sync gmail" is ticked, and scroll to "manage labels".

go in there and make sure the folders or "labels" you want to sync are set to sync.

there is also a "days of mail to sync" option also.

if you want to get notified, there is a "notifications" box you check. this will allow you to set up how you want to be notified (vibrate, led lamp, etc.)
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Old June 29th, 2013, 12:34 PM   #257 (permalink)
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...it looks like there is a specific ROM for the AT&T, t-mo, sprint, and unlocked. So perhaps there are more things tht are different across the different models then usual,and you need to pick a ROM based on whether you have a carrier model or an unlocked model.
That is what I am afraid of. Who's going to buy the One on VZ? I imagine many many people either went with the S4 or switched carriers leaving the One on VZ with few devs. Hopefully there will be some generous support reaching out to us poor neglected VZ customers.

I'm still hoping someone chimes in and says otherwise on the cross-compatibility though
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Old June 29th, 2013, 12:42 PM   #258 (permalink)
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Default How to debug Google Account Sync Problems?

When I enter the "Accounts & Sync" screen, I see there is an error icon indicating some sort of sync error with Google accounts. Then when I go to the Google sub-menu, everything seems to be okay.

How do I find out what the error is and then to fix it? Thanks.
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Old June 29th, 2013, 01:22 PM   #259 (permalink)
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When I enter the "Accounts & Sync" screen, I see there is an error icon indicating some sort of sync error with Google accounts. Then when I go to the Google sub-menu, everything seems to be okay.

How do I find out what the error is and then to fix it? Thanks.
i been getting the same error.. i just clear the notification
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Old June 29th, 2013, 01:23 PM   #260 (permalink)
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this is not an issue with the htc one. this has to do with google servers syncing to your wireless device.

you need to go into your dashboard settings on a computer and see if you are seeing an error there.

if you use google sync on chrome for your bookmarks, etc, you may have to log out of that on your chrome browser, and re-login.

click in your google account there on your phone and see what services are getting the error.

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When I enter the "Accounts & Sync" screen, I see there is an error icon indicating some sort of sync error with Google accounts. Then when I go to the Google sub-menu, everything seems to be okay.

How do I find out what the error is and then to fix it? Thanks.
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Old June 29th, 2013, 01:39 PM   #261 (permalink)
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That is what I am afraid of. Who's going to buy the One on VZ? I imagine many many people either went with the S4 or switched carriers leaving the One on VZ with few devs. Hopefully there will be some generous support reaching out to us poor neglected VZ customers.

I'm still hoping someone chimes in and says otherwise on the cross-compatibility though
The dev community is likely going to be very active, I'd be surprised if not.

The biggest difference is that roms include kernels, and one big job of the kernel is to tie software to hardware.

CDMA hardware is vastly different from GSM. Hip bone connects to the leg bone and pretty soon you need a carrier-specific rom.

The modern tendency is to see teams of teams. Example, Viper - the team is made up of leaders for each carrier / model team. My buddy in the UK ran ViperX last year while I ran Viper4G on my Sprint equivalent model. Different lead devs and individual dev teams but the roms were fundamentally the same.

Similar thing happens with CleanRom, PacMan, CM and others.

If the devs are interested, they go for it. If the community is, they often take up a collection to get the lead dev the phone and then a new team happens.

I could be wrong but I'd be surprised to see the top phone on the biggest US carrier not getting enough dev love to satisfy what you want.
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Old June 29th, 2013, 01:51 PM   #262 (permalink)
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howsmatt,

so it seems you are getting the mail you are sending, but you don't see your old, or, "archived" email messages. is this what you sat saying?

is this is the case, you need to tell the app how far back to sync.

from the gmail app,

settings, then choose the account you want to edit,

scroll down, make sure "sync gmail" is ticked, and scroll to "manage labels".

go in there and make sure the folders or "labels" you want to sync are set to sync.

there is also a "days of mail to sync" option also.

if you want to get notified, there is a "notifications" box you check. this will allow you to set up how you want to be notified (vibrate, led lamp, etc.)
Actually no, I was not clear-sorry . When I sent myself an email it worked, but others weren't coming in. You were right however, "sync gmail" was not clicked for that account, so maybe it will work now. Thanks so much...

I guess I have already learned about the difference between my old iphone and android. I must say if you have some time to play around Android phones are really amazing and the screen on this thing is just nuts. Really can't wait to enjoy all the customizing and such even more once I get the need for my 8 work related emails to sync properly.

To follow up... It seems to be sending emails to my gmail now and they get pushed. The problem for me is that I have emails on different web and non-web based accounts. They are all in "mail" but there they don't push. Is there a way to fix that?

Ugh, sorry for all this. Thanks again to the people who take their time to help with such matters, its very generous.
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Old June 29th, 2013, 01:56 PM   #263 (permalink)
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this is not an issue with the htc one. this has to do with google servers syncing to your wireless device.

you need to go into your dashboard settings on a computer and see if you are seeing an error there.

if you use google sync on chrome for your bookmarks, etc, you may have to log out of that on your chrome browser, and re-login.

click in your google account there on your phone and see what services are getting the error.
How do I go into the dashboard settings on my computer?

I logged out of Chrome on the mobile and still had the sync problem. I don't see any Google services reporting errors though. Odd...

Then I unchecked all services and kept only "App Data" checked. It still shows sync error.

Any pointer will be greatly appreciated.
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Old June 29th, 2013, 02:36 PM   #264 (permalink)
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HI,

smoke this over:

https://sites.google.com/a/pressatgoogle.com/googledashboard/

then you get the link and sign in. this has ALLLLLLLLLLLL of your google info!

you can even have google send you an alert when your name pops up on the internet.

i have read people who had sync issues who went here, cleared out there chrome sync password, re-set up things and the error was gone.

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How do I go into the dashboard settings on my computer?
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Old June 29th, 2013, 02:43 PM   #265 (permalink)
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You have made a couple good points. I knew I was missing something with the kernels and the radio (hardware). Thanks Early!
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Old June 29th, 2013, 09:08 PM   #266 (permalink)
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All services seem to work fine and have no error messages. It is just showing my Google account has sync error. The error message is at the bottom of the screen saying "Sync is currently experiencing problems. It will be back shortly.".

I can unchek all services and just check "App Data". It still shows my Google account has sync error. Very strange...

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HI,

smoke this over:

https://sites.google.com/a/pressatgoogle.com/googledashboard/

then you get the link and sign in. this has ALLLLLLLLLLLL of your google info!

you can even have google send you an alert when your name pops up on the internet.

i have read people who had sync issues who went here, cleared out there chrome sync password, re-set up things and the error was gone.
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Old June 29th, 2013, 09:41 PM   #267 (permalink)
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without seeing your phone and knowing your accounts, its hard to know where the error stems from. i can tell you it should NOT be that way . i don't have any errors.

if you are on wifi at the moment, try going to cellular/mobile data and see if the error persists.

my point about looking at your google dashboard is that sometimes logging out of chrome, clearing the sync between your accounts, sometimes fixes these errors.
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Old June 29th, 2013, 10:28 PM   #268 (permalink)
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Try holding down power for ten seconds, forces a full hardware reset (your data will be fine). It's a long shot but it couldn't hurt.
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Old June 30th, 2013, 01:22 AM   #269 (permalink)
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I did just that but did not help the Google sync problems. But thanks anyway.

I went to a Sprint store earlier. Two guys working there had the same problem. One guy told me it was a Google issue. All my Google services seem to work fine though.
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Old June 30th, 2013, 11:19 AM   #270 (permalink)
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Default Album art folder for HTC One

Can anyone tell me which folder the album art is stored on? I am having a problem with one particular cover so I want to try to delete it and see what happens. thanks in advance
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Old June 30th, 2013, 12:00 PM   #271 (permalink)
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if using the stock app, i think the album cover data is stored with the .mp3 in the ID3 tag.

if there is a full album or single file, try and let gracenote scan it and update it, or move the album/file back to the computer and edit the ID3 tag with a program that allows you to edit ID3 information.

you may try to clear cache and let gracenote re-download...

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Old June 30th, 2013, 12:21 PM   #272 (permalink)
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I checked for syncing problems with past models. Your symptoms are different but try this -

Turn off auto sync, reboot, manually sync, turn on auto sync, reboot.
I followed the steps and could manually sync ok. But as soon as I turned on the auto sync, it showed the sync error message. After the 2nd reboot, the error is still there.
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Old June 30th, 2013, 12:28 PM   #273 (permalink)
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I followed the steps and could manually sync ok. But as soon as I turned on the auto sync, it showed the sync error message. After the 2nd reboot, the error is still there.
Try clicking into your google account and checking which specific things have sync issues?
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Old June 30th, 2013, 10:54 PM   #274 (permalink)
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Try clicking into your google account and checking which specific things have sync issues?
Thanks. But as I stated previously, all Google services seem to sync okay. There is no error message for any specific Google service. There is just an error message showing Google sync error, and I cannot narrow down which service is having sync error. Hope it is clear.
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Old July 1st, 2013, 04:16 AM   #275 (permalink)
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Next Noob question..... Is there a way to have the images in the Native Email app load automatically, rather than tapping the load images icon all the time?
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Old July 9th, 2013, 07:22 PM   #276 (permalink)
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Default How do you turn off the HDR setting for your camera?

I was messing around with my camera settings and I clicked on the HDR button, which turned on the High Dynamic Range setting. It takes three quick photo's in a row and then combines them in to one image. It really doesn't work if you're holding the phone because your hand will always shake and make the combined image blurry, so I wanna turn it off. Problem is, I can't. I can't click on the same HDR button to turn it off, I can't turn my phone off and turn it back on with the setting set back to default, and I can't find any menu setting anywhere else that would let me turn the HDR mode off.

Anyone know the secret?
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Old July 9th, 2013, 07:58 PM   #277 (permalink)
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when you exit the stock camera app, hdr mode is cancelled.

to explain further, the three dots top left of the screen gives you options to chose from different scenes. this is also in your operators manual...
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Old July 11th, 2013, 12:47 PM   #278 (permalink)
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Default Anyone know how to customize extra telephone numbers?

Say you have a friend that has a mobile number in Japan and the US to where you want to add one more mobile number and say mobile Japan for example. This can easily be done on the Samsung Note 2 but on the HTC ONE we do not have a custom option under telephone numbers.
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Old July 11th, 2013, 01:06 PM   #279 (permalink)
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if you want to ADD extra phone numbers, emails, street addresses, etc,

edit the contact, and next to where you have a number entry in that contact, there is a "+" on the right side of that entry field. tap that and you get an extra entry point to add a mobile number, etc.

is this not what you are asking?



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Old July 13th, 2013, 12:14 AM   #280 (permalink)
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if you want to ADD extra phone numbers, emails, street addresses, etc,

edit the contact, and next to where you have a number entry in that contact, there is a "+" on the right side of that entry field. tap that and you get an extra entry point to add a mobile number, etc.

is this not what you are asking?
When you hit the + button you get the same options. You still have only one Mobile number,home number or work number you can add. What if a person has 2 or 3 mobile or home numbers? On the Samsung Note and previous versions of HTC Smartphones one could hit the custom button and add a custom number such as " Mobile Japan" or "Mobile Shanghai" etc.. No longer see this option on this supposedly smartphone. Businessmen that travel often have more than one number that they need to add per contact. One could have a work number for Hong Kong,Shanghai and New York. We can not just put them all down under just one "Work" label/number or one "Mobile" label/number.
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Old July 13th, 2013, 01:50 AM   #281 (permalink)
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When you hit the + button you get the same options. You still have only one Mobile number,home number or work number you can add. What if a person has 2 or 3 mobile or home numbers? On the Samsung Note and previous versions of HTC Smartphones one could hit the custom button and add a custom number such as " Mobile Japan" or "Mobile Shanghai" etc.. No longer see this option on this supposedly smartphone. Businessmen that travel often have more than one number that they need to add per contact. One could have a work number for Hong Kong,Shanghai and New York. We can not just put them all down under just one "Work" label/number or one "Mobile" label/number.
That's odd, if I repeatedly hit +, I can add a lot of additional numbers and select an appropriate tag.

The same can be done with email addresses



Sorry, missed the custom label bit, ignore the above !!
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Old July 13th, 2013, 02:03 AM   #282 (permalink)
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this is not correct.

i just now went into a random contact, edited the contact, tapped on the + sign and added an additional mobile number.

when i tap on the + sign i have the option of adding multiple mobile, home, work, etc numbers...

do you want me to post a screen grab?


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Old July 13th, 2013, 03:01 AM   #283 (permalink)
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Originally Posted by androidexpat View Post
When you hit the + button you get the same options. You still have only one Mobile number,home number or work number you can add.
Quote:
Originally Posted by marctronixx View Post
This is not correct.
I just now went into a random contact, edited the contact, tapped on the + sign and added an additional mobile number. When I tap on the + sign i have the option of adding multiple mobile, home, work, etc numbers...

Do you want me to post a screen grab?
Based on prior posts, it seems like Androidexpat is overseas (compared to USA) if I am understanding correctly?
In the past, some carriers have taken liberties and modified People. Not entirely likely, but there is a small chance that there could be a carrier difference here. Androidexpat, it may help if you are able to identify which version of People your phone is using and which build of Android and Sense software your One is running.

In People there is a nice way to link contacts and associate multiple numbers. Look for a small icon that looks like chain links. You can have multiple Mobile numbers linked under one contact card.
There are Groups you could set up.
There is also a clever way to Merge contacts.

I can see your frustration though. On my old device with Sense 4+ running & People v4.5.468279, There is a hard limit per new unlinked contact card. I can only have these amounts Per Contact I'm adding:




I wonder what happens if you set up A contact on a different device or in Gmail with multiple Mobile numbers on one contact and then import it as a vCard(.vcf)/.csv/contact card/?
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Old July 13th, 2013, 02:51 PM   #284 (permalink)
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Quote:
Originally Posted by marctronixx View Post
this is not correct.

i just now went into a random contact, edited the contact, tapped on the + sign and added an additional mobile number.

when i tap on the + sign i have the option of adding multiple mobile, home, work, etc numbers...

do you want me to post a screen grab?
I am overseas but I ordered mine from the US. You can add another mobile number but then you will get the same option to add another mobile so now you see two mobile numbers both showing up as "mobile" and if "work" then both show up as work. There is no custom option at the bottom of the list to custom name an extra number like there is on the Samsung Note 2 or on previous versions of the HTC smartphones.


Here is an example from the Apple contacts where you have other at the bottom of the list and the other you can customize. On the Samsung Note 2 and Galaxy S3&4 one can do the same.
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Old July 13th, 2013, 03:38 PM   #285 (permalink)
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ahhh i see said the blind man. although you can ADD multple phone numbers, you want the ability to LABEL them...

well here in the US i have a sprint version and i have the custom field.

see attached screenshot.

where did you purchase your phone from?



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Old July 13th, 2013, 11:44 PM   #286 (permalink)
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ahhh i see said the blind man. although you can ADD multple phone numbers, you want the ability to LABEL them...

well here in the US i have a sprint version and i have the custom field.

see attached screenshot.

where did you purchase your phone from?
This is exactly what I am talking about. I do not have that last option of custom in my labels option for my telephone numbers in my Developers Edition HTC ONE Mine only goes down to other with no custom option.
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Old July 14th, 2013, 06:09 AM   #287 (permalink)
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That is strange. It's not a Sprint addition, because my unbranded international handset has the "Custom" option as well. It seems very odd to leave it out of the Developer Edition.
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Old July 14th, 2013, 07:44 AM   #288 (permalink)
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Could it be related to what account y'all are syncing your contacts to?
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Old July 14th, 2013, 08:39 AM   #289 (permalink)
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I'm syncing to Google only on an older phone running ICS and I've got that option.

Ok, dumb question but forgive me - does your list of options scroll?
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Old July 14th, 2013, 09:50 AM   #290 (permalink)
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I'm syncing to Google only on an older phone running ICS and I've got that option.

Ok, dumb question but forgive me - does your list of options scroll?
Mine does scroll and the last option in the labels section is other. There should be one other label under other that says "custom".
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Old July 14th, 2013, 09:54 AM   #291 (permalink)
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Dang. Well, I got nothing then.

PS under your display settings is your font size set to medium?
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Old July 14th, 2013, 10:04 AM   #292 (permalink)
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Dang. Well, I got nothing then.

PS under your display settings is your font size set to medium?
Yes, set to medium
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Old July 14th, 2013, 10:25 AM   #293 (permalink)
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Yes, set to medium
Reason I was asking is that marctronixx new screen shot is like my old one - the dialog box is big enough without scrolling.

I was hoping that if it were the same size and needed scrolling, then maybe it was a font-related bug that we could help solve.

If the dialog is smaller then maybe that would confirm a version change. We saw some fixed dialogs turn into smaller scrolling ones on the ICS to JB update on HTCs.

How about this? Please share your People version, via main settings, manage apps.

Mine has two in there, not sure why though.
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Old July 14th, 2013, 11:13 AM   #294 (permalink)
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Quote:
Originally Posted by EarlyMon View Post
Reason I was asking is that marctronixx new screen shot is like my old one - the dialog box is big enough without scrolling.

I was hoping that if it were the same size and needed scrolling, then maybe it was a font-related bug that we could help solve.

If the dialog is smaller then maybe that would confirm a version change. We saw some fixed dialogs turn into smaller scrolling ones on the ICS to JB update on HTCs.

How about this? Please share your People version, via main settings, manage apps.

Mine has two in there, not sure why though.
Do not have manage apps. Have "Manage Contacts".

Not sure what you mean. Running Android 4.1.2
HTC Sense 5.0
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Old July 14th, 2013, 11:21 AM   #295 (permalink)
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Main home screen or maybe notification bar for your version, settings, Apps, All tab, scroll down to People.
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Old July 14th, 2013, 01:06 PM   #296 (permalink)
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wasn't trying to suggest it was _ONLY_ on the sprint version. I was making it clear to the op that the phone i use is a sprint version and i am quite certain other carriers' devices also have this extra option.

Quote:
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That is strange. It's not a Sprint addition, because my unbranded international handset has the "Custom" option as well. It seems very odd to leave it out of the Developer Edition.
---

OP, what you can try an do, is go into your google account on the computer and then hit your contacts there. once you edit a contact on your google account on the computer, you have the option to add custom entries. its a workaround. see attached image...
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Old July 14th, 2013, 01:19 PM   #297 (permalink)
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Could it be related to what account y'all are syncing your contacts to?
Good thinking. This must be a Google/Gmail thing?

As mentioned prior, I did not have the Custom option showing on my Evo 4G LTE running Sense 4+, Android 4.1.1, & People v4.5.468279. NO Google account configured.

I configured my Google account on this phone and went to add a contact in People. People now has my Gmail info in it and now when I set up a Contact I have the choice to set up a Phone only contact or a Google contact as well. When selecting Google contact I have the option of 'Custom' added to this list of types. I'm also able to set up mutliple 'Mobile' numbers for the same Contact.
Also note - on the computer when accessing Gmail and browsing the Contacts saved to it independent of the mobile device, the 'Custom' type is one of the options within. (haha, ninja'd by Marc )

Androidexpat, do you have a Google/Gmail account actively configured on your phone, and do you have People set up to display your Google contacts?
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Old July 14th, 2013, 01:42 PM   #298 (permalink)
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Yes, I think that's a good call on the contact type. All of mine are currently Google contacts. When I created a phone only contact just now, "custom" was not one of the options (and "radio" was - I've no idea what a radio number would be, but I see that one was also on the list that lacked custom above). So I reckon that's what's going on.
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Old July 14th, 2013, 05:07 PM   #299 (permalink)
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Quote:
Originally Posted by Hadron View Post
Yes, I think that's a good call on the contact type. All of mine are currently Google contacts. When I created a phone only contact just now, "custom" was not one of the options (and "radio" was - I've no idea what a radio number would be, but I see that one was also on the list that lacked custom above). So I reckon that's what's going on.
I was hoping we would have this "custom" option as part of the phone label features just like all other basic phones had way back since the basic Nokias even had. Even the older HTC P3600 had this feature when HTC was known as P3600 had this custom label option. I do not think that one now has to have to sync with Google or Facebook to have the "custom" label feature available on their smartphone.

Does anyone have this feature on their HTC ONE of which is not syncing with Google or Facebook?
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Old July 14th, 2013, 06:02 PM   #300 (permalink)
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I tried searching on this and ironically found a thread in my previous device's forum (HTC Desire) from 2010, describing exactly the same restriction. Which means I don't hold out much hope

I did wonder whether a third party contacts app might offer it, but couldn't find one which mentioned the feature. I tried one, but it just used the standard contact adding dialogue - which TBH is what I'd have done to maintain compatibility. So while there might be something out there, I've not been able to find it so far.
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