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Old April 15th, 2013, 06:22 AM   #1 (permalink)
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Default HTC One Insurance/Warranty discussion

Does anyone know what the warranty period is for the HTC One in the US? Most of the time it says "limited warranty". Is battery failure covered under the warranty? I am asking because of the known difficulty in opening up and repairing/replacing a component like the battery in the HTC One.

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Old April 15th, 2013, 08:55 AM   #2 (permalink)
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Does anyone know what the warranty period is for the HTC One in the US? Most of the time it says "limited warranty". Is battery failure covered under the warranty? I am asking because of the known difficulty in opening up and repairing/replacing a component like the battery in the HTC One.
It appears to fall under their usual warranty.

http://dl4.htc.com/Web_materials/Manual/Warranty/Android/0525_G_WarrantyEULA_76x126_US-BP.pdf
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Old April 15th, 2013, 09:08 AM   #3 (permalink)
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Default 1 year warranty in US

HTC will repair or replace the unit if a hardware element fails. They have the option of replacing it with a "functional" unit, ie a reconditioned phone. The replacement warranty is good for the original warranty time or 3 months from the time of replacement, whichever is longer.
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Old April 16th, 2013, 06:45 PM   #4 (permalink)
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Default HTC One Insurance discussion

I realize this is a little off topic, but do any of you have insurance on your phone's? I saw an article that mentioned Worth Ave. Group, has anyone here ever used their service ? Square Trade wants ($125 - 30%) $95 plus $99 deductible... is this the best deal going ?

any thoughts
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Old April 16th, 2013, 08:03 PM   #5 (permalink)
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I realize this is a little off topic, but do any of you have insurance on your phone's? I saw an article that mentioned Worth Ave. Group, has anyone here ever used their service ? Square Trade wants ($125 - 30%) $95 plus $99 deductible... is this the best deal going ?

any thoughts
I have never had insurance on a phone before, but due to various issues we've had with our 3VO's, my wife and I are going to get some for our One's. We're getting the phones thru Best Buy and it seems that they have the best deal. $179 up front for two years, no deductible, AND you get $50 EXTRA on your trade for next time. So, you can figure its a bit more than $5/mo. Lumped in with the cost of the phone and get BB's 18 mo free financing...
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Old April 17th, 2013, 02:54 AM   #6 (permalink)
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Our house insurance covers the phones, have a look at your policy first before you take out insurance as you might already be paying for it. Some bank accounts here in the UK actually offer cover too
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Old April 17th, 2013, 03:46 AM   #7 (permalink)
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Our house insurance covers the phones, have a look at your policy first before you take out insurance as you might already be paying for it. Some bank accounts here in the UK actually offer cover too
I pay £5 a month for advanced card fraud protection with my bank account, and as a bonus they throw in insurance for 1 device (phone/tablet etc). I can change whats protected once every 6 months if i choose. My one will be taking the place of my one x on that policy very quickly, once mine turns up. I'm UK based BTW, and I bank with Barclays.
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Old April 17th, 2013, 01:37 PM   #8 (permalink)
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Originally Posted by toad6386 View Post
I have never had insurance on a phone before, but due to various issues we've had with our 3VO's, my wife and I are going to get some for our One's. We're getting the phones thru Best Buy and it seems that they have the best deal. $179 up front for two years, no deductible, AND you get $50 EXTRA on your trade for next time. So, you can figure its a bit more than $5/mo. Lumped in with the cost of the phone and get BB's 18 mo free financing...

+1 for best buy's GSP. Its good because it covers EVERYTHING. Including water damage. Just make sure you do not lose it. They wont cover loss/theft. The other sticky point is that that you HAVE to buy it through best buy. If you got it through other means (Carrier, radio shack, ect.) they will not allow you to buy it. It is a great service though. I work for best buy and thats one of the few things I believe is actually worth the price.

You can pay monthly aswell if you want. $9.99 per month taken out of a credit card.

Sucks for me, even as an employee I can not get the insurance since Im getting my one directly from HTC.
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Old April 17th, 2013, 02:03 PM   #9 (permalink)
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+1 for best buy's GSP. Its good because it covers EVERYTHING. Including water damage. Just make sure you do not lose it. They wont cover loss/theft. The other sticky point is that that you HAVE to buy it through best buy. If you got it through other means (Carrier, radio shack, ect.) they will not allow you to buy it. It is a great service though. I work for best buy and thats one of the few things I believe is actually worth the price.

You can pay monthly aswell if you want. $9.99 per month taken out of a credit card.

Sucks for me, even as an employee I can not get the insurance since Im getting my one directly from HTC.
I know dollars and pounds aren't comparable but that seems quite a lot to me for just the phone. For £11.99 I have my whole house contents insured, with accidental damage and £1500 coverage of items taken out of the house (phones, laptops etc) and that includes theft or loss. I definitely think getting everything insured rather than just the phone is the way to go.
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Old April 17th, 2013, 10:20 PM   #10 (permalink)
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I'm getting the insurance through ATT. $9/month and seems to cover everything including water damage and there's no commitment. Though, once I get the phone, I'll go through the coverage points thoroughly.
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Old April 17th, 2013, 10:37 PM   #11 (permalink)
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I'm getting the insurance through ATT. $9/month and seems to cover everything including water damage and there's no commitment. Though, once I get the phone, I'll go through the coverage points thoroughly.
If you do break it, and need to have it replaced, it costs $200. It's a deductible, so once you pay it, I don't think you have to pay it again during that year. You can have 2 claims per 12 months. That's what I was told today by an AT&T rep.
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Old April 17th, 2013, 10:45 PM   #12 (permalink)
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Originally Posted by toad6386 View Post
I have never had insurance on a phone before, but due to various issues we've had with our 3VO's, my wife and I are going to get some for our One's. We're getting the phones thru Best Buy and it seems that they have the best deal. $179 up front for two years, no deductible, AND you get $50 EXTRA on your trade for next time. So, you can figure its a bit more than $5/mo. Lumped in with the cost of the phone and get BB's 18 mo free financing...
+1

Another one for BEST BUY.

Not sure when this changed,(months,...years perhaps,...IDK),but,BEST BUY has a 14 DAY window to opt for coverage.I think @ one time it was 30 days from date of purchase.

I'm delaying buying it until I actually take delivery of the ONE,being careful to not exceed the 14 DAY window,as I'm not sure if the stipulation applies to date of purchase,or,actual delivery/phone-in-hand.

This may seem pointless,but,I'm just trying to maximize the coverage period for every day that I'm entitled to.

I'll drop by BEST BUY tomorrow to get the details.
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Old April 18th, 2013, 06:42 AM   #13 (permalink)
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Id highly recommend insurance.. The ONE is not repairable at all. Its the hardest phone to even take apart by professionals and there is nothing you can repair yourself
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Old April 18th, 2013, 09:12 AM   #14 (permalink)
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If you do break it, and need to have it replaced, it costs $200. It's a deductible, so once you pay it, I don't think you have to pay it again during that year. You can have 2 claims per 12 months. That's what I was told today by an AT&T rep.
I could have sworn it was 5 or 6 dollars per month...

And just to clarify, best buy you can drop at any time as well.

Does anyone else know of other outlets for insurance. I want something close to best buy's (No deductible, unlimited claims ect.) where I can just add it even if I did not buy the phone from them.

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+1

Another one for BEST BUY.

Not sure when this changed,(months,...years perhaps,...IDK),but,BEST BUY has a 14 DAY window to opt for coverage.I think @ one time it was 30 days from date of purchase.

I'm delaying buying it until I actually take delivery of the ONE,being careful to not exceed the 14 DAY window,as I'm not sure if the stipulation applies to date of purchase,or,actual delivery/phone-in-hand.

This may seem pointless,but,I'm just trying to maximize the coverage period for every day that I'm entitled to.

I'll drop by BEST BUY tomorrow to get the details.
I BELIEVE its 14 days from the purchase date as thats what shows up on the order form/best buy receipt. I know its 14 days regardless. But best buy is cool, if you get the insurance through the monthly cost (9.99), if you drop it within the first month, you get refunded the 10 bucks. If you go the 169.99 route (full 2 year coverage) you can also opt out early and receive a prorated refund.

So if you pay for 1 year (roughly 85 dollars) and decide to bail, you get refunded 85 dollars. Or at least that is my understanding. I know we went through a HUGE reform in our return policy (Stupid if you ask me) and some of the details I just cant keep up with. But as far as I know, that is still the plan.

It wouldn't hurt to call them any way
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Old April 19th, 2013, 10:15 PM   #15 (permalink)
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Well I got the One from AT&T so Best Buy is out.
So That leaves Protect Your Bubble - Cell Phone Insurance, iPhone Insurance, Pet, Travel & Rental Car Insurance
or Cell Phone Insurance - Cell Phone Warranty - Cellphone Insurance
or Worth Ave Group | Cell Phone Insurance
I need to make a decision this week ...lol

I went with the - Worth Ave Group | Cell Phone Insurance
$118 for 2 years coverage ( Use code 15OFF @ checkout ) with a $50 Deductible.


the chart isn't exactly correct but you get the idea
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Old April 21st, 2013, 06:38 PM   #16 (permalink)
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FWIW, I did go with the ATT insurance for now. I confirmed the $200 deductible with them. Also, if you put in more than 4 claims per year, they cancel your insurance. Also, you cannot file a claim in store and get a new phone from them. It all has to be done through their site or phone and a new phone gets shipped to you within 1-2 business days. They also have a free "find my phone" app, that they say is part of the insurance. Also, a separate tech support line.
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Old April 25th, 2013, 06:58 PM   #17 (permalink)
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I really don't know about this, I've never purchased insurance on my phones before...I just can't see myself insuring a phone.
Yes I know it's a pricey device and all but so is my drum kit but I don't slap insurance on that, granted yeah I don't lug it around with me all day with chance of losing it but I don't know I think I'm answering my own question here hehe
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Old April 25th, 2013, 07:12 PM   #18 (permalink)
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The deciding factor for me was the fact that this phone is not repairable. I feel better knowing I have $699 in insurance with a small $50 deductible. As compaired to AT&T $7 a month plus $200 Deductible for a refurb.
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Old April 25th, 2013, 07:59 PM   #19 (permalink)
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Meh, phone insurance is a waste of money (experts agree with me here btw), buy a decent case, use screen protectors, common sense, oh, and save that money you would have spent on the insurance. IF your phone breaks outside of the warrantee period, or if the damage is not covered by the warrantee, go on craigslist and find a replacement, it won't be too horribly expensive and you already have some money put away. After a few phone cycles, if you don't use it, you will have enough money saved up to buy a completely new version of whatever phone you have.
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Old July 18th, 2013, 04:57 PM   #20 (permalink)
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HTC have a warrenty on the HTC one that lasts 2 years due to the fact that components can't be removed from the phone ie the battery but this warranty only covers the phone if the hardware fails it does not cover damage done by your ie water damage screen cracks etc
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Old July 19th, 2013, 02:23 AM   #21 (permalink)
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Hi sparkydaz, and welcome to AF

Warranty periods depend on where you are. All phones sold in the EU have a 2 year warranty (grey imports excepted), whereas in the States it's usually 1 year (I don't know whether the One is different).

In general you should check the terms where you are (not aimed at you, just general advice for anyone reading).
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Old July 19th, 2013, 02:57 AM   #22 (permalink)
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Hi sparkydaz, and welcome to AF

Warranty periods depend on where you are. All phones sold in the EU have a 2 year warranty (grey imports excepted), whereas in the States it's usually 1 year (I don't know whether the One is different).

In general you should check the terms where you are (not aimed at you, just general advice for anyone reading).
The One is not different, it is the standard 12 months in the US /24 in the EU.
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Old August 28th, 2013, 02:38 AM   #23 (permalink)
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Mines is insured through my house insurance contents in the UK, I am insured for a single item for up £1500 with Churchill. I pay £180 annually for it and the agent says I am covered for theft, accidental damage and loss of the phone and for you sceptics out there it also says it in their T&C 's. Yes there are companies that say you are insured for loss of data but surely that is up to the owner to take care of that, I was quoted by a well known mobile phone company for £14.99 a month which is a penny less than my sim contract what a rip off.
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Old August 28th, 2013, 07:08 AM   #24 (permalink)
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The best deal was "personal articles" policy thru my regular State Farm, but, they don't cover phones any more because too many morons were "accidentally" dropping their phone in the toilet, or out the car window, or whatever, whenever they wanted a new phone. The other insurance is too much a rip off, so, I take the attitude, that if I take good care of it, and have to replace a damaged or lost phone every 5 years or so out of pocket I'm probably still ahead of what I'd paid for insurance over all those years.

The last time I had a phone die, while still in contract was a flip phone, maybe 8 or 9 years ago, so, guess I'm not doing too bad.
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Old August 28th, 2013, 11:00 AM   #25 (permalink)
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Where is it written that the warranty is 24 months in the EU.
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Old August 28th, 2013, 04:10 PM   #26 (permalink)
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Manufacturer warranty is one year (U.S.) for defects. So if a proximity sensor goes, battery or other componet you are covered.

I went with best buy coverage. I've never had insurance on a phone before, but the lady told me they will replace the phone even if you just ding it up. Pretty much everything is covered and you can drop it at anytime. It's nice to have that piece of mind. If I scratch the screen or ding a corner, I can take it in and have it replaced. With the way this phone is built, I doubt there will be refurbs.
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Old October 15th, 2013, 03:35 AM   #27 (permalink)
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Default Not Covered by Warranty

Morning All

Have been having right issues with my phone (all explained on another thread) but got to the stage where I had to admit defeat and send it off for repair!
Got a mail from HTC this morning telling me that the issues with my phone were not covered by the warranty and they sent me the following quote for repair;
  • HUTCHISON, FRU,Main Board,HUTCH,English-WWE,GBR,HTC,UK(IE),Silver,w/SIM Lock,M7#UL_B128L3720-T11£103.88
  • Rigid-Flex Board ASSY,Upper board, #U,Regional_ID_Low,M7#UL£12.73
  • Labor£22.00
  • Shipping£11.29
  • Tax£34.48
  • Please bill me for the full repair£184.38
This doesn't really mean much to me?

Just wanted to know your thoughts before I start shouting down the phone at HTC 'cause to be honest I'm pretty p'd off about this quote and someone at HTC is going to get both barrels (not literally!) from me soon!!!

Cheers
Chris
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Old October 15th, 2013, 10:24 AM   #28 (permalink)
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my opinion....


You can catch more flies with honey than with vinegar...

yelling, shouting, cursing, threatening, will not get you anywhere.

did they tell you upfront there would be a cost? did they tell it was possible the repair would NOT be covered under warranty?

if you refuse to pay for the repair, have them return the phone, you sell it for parts and grab another one.

i dont know what issues you had with the phone but it would seem they determined it to be the fault of something you did with the device.

its your word against htc. they are probably playing things close to the chest since the company is going through the difficult times at the moment (pure speculation on my part though).

keep things civil. ask to speak to someone higher up and explain the issues and why you feel it may be a defective phone rather than user error.

/my opinion
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Old October 15th, 2013, 11:43 AM   #29 (permalink)
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Second try - TapaTalk is so buggy!

That looks like a mainboard replacement. If they are refusing warranty that means that they believe that the problem is due to the phone being used in a way that's not covered by the warranty - let's call that "mistreated" for short. So did they say what they think has been done and why they believe this?

That's the first thing to clarify, because once you know that you know what you have to refute. The mainboard is hardly an exposed and vulnerable component, so apart from moisture damage it isn't easy to see how the user damages it without leaving other visible signs. And if I recall correctly you've never rooted, so they can't blame that (which would be nonsense, but not unheard of from a service centre). So you want to know what they claim and what their evidence to support the claim is.

As Marc says, stay calm and polite - going ballistic may be tempting, but isn't likely to be effective.
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Old October 16th, 2013, 02:51 PM   #30 (permalink)
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I bought my HTC phone from T-Mobile and I am on prepaid and no insurance.

If my phone died of natural causes within 1 yr, do I call T-Mobile or HTC?
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Old October 17th, 2013, 03:39 AM   #31 (permalink)
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Update!

Spoke with HTC re my quote for repair and it basiclaly boils down to corrosion! I thought this may be the case but was praying that they wouldn't pick up on it, silly me eh!
It arose through jogging. I have an arm phone holder and the sweat from my arm seeps into the material of the phone holder which in turn causes condensation within the phone holder, which in turn infested my phone with moisture!!
I was at a loss as to why the phone still workd ok unitl I shut down Nike+ app but to be honest as I knew it might be this I didn't really have a leg to stand on. HTC also advised that the longer I left the phone, the worse the corrosion would get!
Tried every option with both HTC and 3 UK to see if there was any way round paying for this repair, there wasn't!! Had 20 months left on my contract so really didn't have any other option than coughing up and forking out £180! Anyways, it's done and is now waiting on UPS to pick it up.
I've no idea how to get round this issue as I run often and I need Soundcloud and Nike+.
I've never downloaded music from Soundcloud, it's all streamed, so maybe download and put onto an old device? Perhaps a more rigid case for carrying the phone, who knows?

What I do know, is that it is a very epensive lesson learnt!

Cheers
Chris
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Old October 17th, 2013, 10:52 AM   #32 (permalink)
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I am trying to visualized how you put your phone in the arm holder. Is it facing up? If it is under your arm, then I can see why.

What about people that live in the tropics where humidity is in the air all the time.
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Old November 1st, 2013, 03:04 PM   #33 (permalink)
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Default How long is repair time from htc? (UK)

Sent out my htc one today for repair how long dose it normally take? and i forgot to put my proof of purchase in dose that really matter as well?
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Old November 1st, 2013, 03:56 PM   #34 (permalink)
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Hi,

What did HTC tell you? Did you ask them?

Give them a call or an email and ask. There is no set standard...
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Old November 1st, 2013, 03:59 PM   #35 (permalink)
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To put it in on the email but the woman on the phone didn't say anything and i dont think it should be a problem since they could look up if the phone is stolen? ill just wait n see what happens
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Old December 16th, 2013, 03:29 PM   #36 (permalink)
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Default Has anyone had their phone replaced under warranty?

I've had my One replaced multiple times under warranty through T-Mobile, who insists HTC refurbishes all refurbished replacements. I've had two broken power buttons, one that wouldn't connect to data, one that had blotches of black paint on the silver aluminum, and my current replacement doesn't respond half the time when I touch the bottom right 1/4 of the screen. I have another replacement on the way. Has anyone else had trouble getting a like-new warranty replacement?
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Old December 17th, 2013, 02:05 PM   #37 (permalink)
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Quote:
Originally Posted by BluBrett View Post
I've had my One replaced multiple times under warranty through T-Mobile, who insists HTC refurbishes all refurbished replacements. I've had two broken power buttons, one that wouldn't connect to data, one that had blotches of black paint on the silver aluminum, and my current replacement doesn't respond half the time when I touch the bottom right 1/4 of the screen. I have another replacement on the way. Has anyone else had trouble getting a like-new warranty replacement?
Are you aggressive with your phone? I have my HTC One and the only thing I see is the Beats Audio paint at the back bottom slowing coming off. I have no case. I just put it inside my cloth pouch with Velcro.
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Old January 23rd, 2014, 06:06 AM   #38 (permalink)
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The best deal I "had" was thru my regular insurance, thru a "Personal Articles" policy with State Farm. Sadly, because too many people were "accidentally" dropping their phones in the toilet whenever they wanted an upgrade, State Farm no longer covers phones. :-(
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Old March 29th, 2014, 03:37 PM   #39 (permalink)
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Default HTC Repair Blues

It seams appropriate that I'm listening to James Taylor sing Steamroller Blues as I write this.

This goes back to January, when I decided I'd had enough of the purple tint on low light photos on my Sprint One running stock, so I arranged to send it back to HTC. During the approximate 2 weeks I was without "my precious" (as my kids like to call it), I suffered using one of my kids' old Samsung Exclaim. When I got the phone back, everything was working perfectly. Then I took it to Best Buy to have an Invisible Shield reinstalled. Bad idea, as they broke the lens cover while installing it. I considered sending the phone back to HTC for repair, but ultimately decided to get a replacement through Asurion. Fortunately, Best Buy manned up and covered the cost of the replacement.

After getting the replacement, I found the manufacture date to be April 2013. After several weeks, I began to notice - you guessed it - purple appearing in my low light photos. Sigh....

I went back and forth between Sprint and Asurion, with each party saying it was the other's responsibilty. I called HTC, and explained my dilemma, and they offered me what they call "VIP" repair service. They were to send me a FedEx label, which i could use to overnight the device to them in Houston. They would then put the repair to the top of the group (I think they referred to it as Special Projects Team 3), and get it repaired within a day. They'd then overnight the phone back to me, meaning I'd only be without the phone for 3 to 5 business days, tops. Sounded great, so I set this up. This was on March 6th.

Within 30 minutes, I was beginning to have my doubts. I got a call back from the rep at HTC I had spoken with, who advised that they were out of the parts that would be needed for the repair. He hoped I had not shipped the phone back at that point, and advised me to hold off until I heard back from them. He thought it might be only a few days, but in his words, he "didn't want my phone sitting on a table there at HTC, waiting for parts." I agreed to hold off.

Meanwhile, I received a UPS label, which didn't appear to be an overnight shipping label. I called back, and somehow my original ticket was closed, and a new one was opened up. Then, I received a FedEx label for the old ticket, as well as UPS and FedEx labels for the new ticket. I only printed off the FedEx label for the newer label, and waited.

After a week, I called back to see if the parts had arrived. The guy I spoke to said he didn't see them, but he would call me back the next day. No call, so the day after that I called back...this went on for several days, until finally last Saturday (March 22nd), I was told to go ahead and send the phone in - that either they'd have the parts to make the repair, or they could swap it out for another device. I shipped the device in on Monday, 3/24, and the website showed it had arrived on 3/25. Wednesday, and then Thursday...no change on the website. Still showed "device received." Finally on Thursday, I called, and was told then that it had just been checked in for repair that day (Thursday)! I called back yesterday, and was told that it appears there are no parts, and no replacement phones available.

My case has been passed on to a resolution group to see what alternatives are available. I told them they could make me very satisfied if they could just swap this out for the new One (M8), She told me she'd pass this along.

Probably a pipe dream, but it would be nice (and somehow fitting) if I could find myself holding a new One by this time next week! I'll update when I hear back from HTC....
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Old March 29th, 2014, 04:16 PM   #40 (permalink)
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I don't think you'll end up with a brand new M8, but don't be shocked by the resolution you do get. Someone at a high level in HTC seemed to have found a new word about 2 months ago - "customer".

I always said - and ran my cellphone stores under the philosophy - that the best advertising is better service than anyone else gives, as long as you still make money. (I wouldn't give phones away for free, but I'd make small repairs for cost. And back then - over 10 years ago - I was the "cloud" for my customers' contact lists.)

Seems that HTC is stealing my idea - give great service and you'll get more loyal customers.
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Old April 8th, 2014, 11:11 AM   #41 (permalink)
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Here's what I included in my survey. I think this sums it up pretty well. Not expecting to hear anything back, but if I do, I'll be sure to update:

I contacted HTC on March 6th about making a repair to a replacement HTC One I had received from Sprint. This involved replacing the camera module due to purple tint being added to low light photos. I had sent this in for report for a previous device, and was concerned about having to be without it again for two weeks. The rep I spoke with set me up with what he called VIP service, which would involve sending me a FedEx overnight label. Once the device reached HTC, it would be expedited into the repair process, and overnighted back to me, so that I would only be without the device for 3 to 5 business days at the most. I agreed to this.

Within 30 minutes, I received a call back from the rep, and he asked that because they didn't have the replacement parts in stock, to hold off on sending the device in until they called me back to let me know the parts were there. Then, I received a UPS label, not FedEx, and it wasn't an overnight one. I called back, and they told me I would get a 2nd label from FedEx. They then advised that they had to close that ticket out, and a 2nd one had been opened. This meant I had to now search through all the emails to get the correct label to match the correct ticket number.

After a week, I hadn't gotten a call from HTC, so I began calling back, almost on a daily basis, to see if the parts had arrived. I NEVER got a return call from HTC. Finally, I think on 3/21/14, I was advised to go ahead and send the device in, and they'd either have the parts, or a repaired replacement they could ship back out to me.

I used the FedEx label to overnight the device on 3/24. The website showed that the device had been received on 3/25, but the site hadn't updated by end of day on 3/27, so I called to check on status. That day, I was told that it had only been checked in to the repair facility that day (3/27). I called back on 3/28, and at that time was advised they weren't sure what was going on. At that time, the rep told me they were going to send this to what I think was a resolution department, to. what they could do to resolve this. At the time, I advised that I would be totally satisfied if they could just send out a replacement of the new HTC One (M8). She told me she'd add that to the request.

I never heard back from that department. I continued to call each day, and was advised on Monday, 3/31, that the phone was in testing. By Wednesday, the website indicated that the phone was ready to be shipped, but it was not by FedEx, but rather UPS 3 day. I didn't get my phone back until Friday. 4/4.

I have used HTC devices almost exclusively, going all the way back to the HTC Hero, continuing with the original EVO, EVO 3D, and EVO 4G LTE. I also try to talk up support for HTC with my friends, recommending the devices. I'm at the point that I will be unable to do this in the future. I feel I was misled continuously throughout this month-long process of trying to get my phone repaired. I would appreciate getting a response back, preferably from this resolution team that my situation was supposedly referred to.

Update:

Never heard anything on this from my survey, but I posted this on their Facebook page, and had a response in 15 minutes! The next day, I heard back from them, and they are sending me a brand new, HTC One............


Case! I really wasn't expecting even that, so I guess that's nice, although I doubt I'll use it. It's the double flip case.
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Old May 16th, 2014, 10:34 AM   #42 (permalink)
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Default Any experience with HTC's repair exchange

The front camera lens of my HTC One M7 has been collecting dust after it was repaired last year following a broken screen. I sent it back for repairs twice, but the problem persists so HTC offered me a repair exchange.

I'm concerned firstly that since the replacement will be refurbished, it may have other problems (I don't have much faith in HTC's repair process at this point). Also concerning is that for whatever reason I may not be able to unlock the bootloader on the replacement.

On the flip side, my phone has some minor scratches so hopefully the replacement will be in better shape.

Any words of wisdom if I should go ahead and do this or live with not being able to take selfies. :-)
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Old May 17th, 2014, 09:10 AM   #43 (permalink)
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It's really up to you. Usually refurbished units they send out are in pretty good shape. You are still going to be under the original warranty, so imo I would roll the dice. Worst case you have to make another exchange unless you don't use that camera.
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Old June 17th, 2014, 05:44 PM   #44 (permalink)
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I thought it was worth updating my first and last dealing with Worth AVE Group. I purchased their Insurance just a few days after getting my One. and on June 6th I took the AT&T OTA update for Sense 6. Well the phone took the update fine and rebooted and never came back on. It has no lights and hooking to the PC or charger does nothing. The PC does make a sound but the driver fails to install and theirs nothing in device manager.
I sent in my claim and got a response on the 9th saying they needed more info. I explained again what happened and here's their response.

Quote:
Date of Loss: 06/06/2014
Policy Number: 2012 **** ****

Dear Policyholder,
We have received your claim regarding your item (s); unfortunately we cannot afford you coverage at this time due to the following reason(s):
Mechanical Breakdown: We will not cover a loss caused by mechanical breakdown. If a fire or explosion ensues, we will pay for that loss.
If you have any question regarding the handling of the claim, please feel free to contact us at (800) 620-**** Ext. **** or by email at claims.support@worthavegroup.com.


Sincerely,

Shena Lawson
Lead Claims Adjuster
Worth Ave Group
1337 S. Western Rd.
Stillwater, OK 74074
(405) 533-**** (P)
(405) 334-**** (F)
So I guess I just wait for the device to catch fire or explode so I can get a replacement.

Needless to say I can't recommend doing business with Worthless AVE Group....

End of Rant
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