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Old April 22nd, 2013, 02:47 PM   #201 (permalink)
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I also still do not have any status from Best Buy... Showing "not available" from any nearby store as well.

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Old April 22nd, 2013, 05:15 PM   #202 (permalink)
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I also still do not have any status from Best Buy... Showing "not available" from any nearby store as well.
Have you called customer service? Call and complain, they are so clueless and full of shit, made me feel like they were taking care of stores before people who pre-ordered. They couldn't even tell me what was going on at the warehouse level or anything. Not sure where you live but, I am fortunate to have a handful of stores around me so I switched to store p/u instead of waiting for delivery.
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Old April 22nd, 2013, 06:42 PM   #203 (permalink)
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Have you called customer service? Call and complain, they are so clueless and full of shit, made me feel like they were taking care of stores before people who pre-ordered. They couldn't even tell me what was going on at the warehouse level or anything. Not sure where you live but, I am fortunate to have a handful of stores around me so I switched to store p/u instead of waiting for delivery.
I did just receive this from BestBuy
Quote:
We're sorry, but the fulfillment of your recent pre-order is taking longer than expected. We expect it to arrive between May 2 and May 13. To keep you informed of its delivery, we'll send tracking information once the item has shipped.
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Old April 22nd, 2013, 06:54 PM   #204 (permalink)
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I did just receive this from BestBuy

Who's your carrier?
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Old April 22nd, 2013, 06:54 PM   #205 (permalink)
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Can't wait to get mine, probably in June. The olé ltevo is going to have to do until then. Some of you may remember me from that crowd.
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Old April 22nd, 2013, 07:10 PM   #206 (permalink)
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Sprint

None really in stock near me, but I looked in VA for instance, and all the stores have them in stock... Not happy that BestBuy took pre-orders and then didn't account for their pre-orders, but have stock sitting on shelves around the country!!
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Old April 22nd, 2013, 07:22 PM   #207 (permalink)
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Sprint

None really in stock near me, but I looked in VA for instance, and all the stores have them in stock... Not happy that BestBuy took pre-orders and then didn't account for their pre-orders, but have stock sitting on shelves around the country!!
Just surprised as to why such a far-off date was quoted to you when there are plenty of phones in stock around the country. Doesn't make sense.Perhaps a store close to you can contact the nearest store w/stock & have one shipped for pick-up.
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Old April 22nd, 2013, 08:07 PM   #208 (permalink)
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I saw on the BB forum that someone else got that same response/time frame. They now have me in a holding pattern waiting for approval to p/u my phone. So pissed off, they have my money and I have no phone.
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Old April 22nd, 2013, 09:07 PM   #209 (permalink)
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I sent Lisa Smith VP of Customer Care at BB an email.
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Old April 22nd, 2013, 09:36 PM   #210 (permalink)
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Wow, sorry yinz guys have to wait for your phone.

I feel your pain, seriously I do. When the LTEvo dropped I pre-ordered from my local bestbuy. I was notified I could stop in and get my phone, only problem was, I was working out of state!! I had to wait until I was back in town to get mine.

In the end the wait was sooo worth it. I really appreciated it when I did get it.

See if another BB with stock will send one to your store. It's worth a try.
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Old April 23rd, 2013, 05:58 PM   #211 (permalink)
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For all those interested I just received this email from Newegg, looks like now I'll only have $9.99 into this phone since the original price was $129.99 which was brought down to $29.99 with the $100.00 HTC trade in deal, and now down to $9.99 with the $20.00 visa gift card, I guess good things do come to those that wait!

"Dear soandso,

Thank you for shopping with Newegg.

We’ve received good news from Sprint: a shipment of HTC One Glacial Silver Smartphones is on its way to our distribution center in Maryland and is expected to arrive tomorrow. We will immediately start shipping to customers in the order in which the preorders were received.

We know the nationwide delay has been frustrating, so we will work to process your order as quickly as possible to send you your new smartphone. You will receive another email confirming shipment when your new HTC One is on its way to you.

As a thank you for preordering and for your continued patience, we will also send you a $20 VISA Gift Card within 10 days. The gift card can be used anywhere VISA is accepted. Try it in the Google Play store, where you can download apps, games, movies, books, and more for your new HTC One smartphone.

While we wish there wasn’t an unexpected delay, the HTC One smartphone is an amazing phone and we think you’ll agree it was worth the wait.

Thanks again for shopping with us. We appreciate your business and appreciate your patience.

Sincerely,

You Friends at Newegg"
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Old April 23rd, 2013, 08:00 PM   #212 (permalink)
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Wow, sorry yinz guys have to wait for your phone.

I feel your pain, seriously I do. When the LTEvo dropped I pre-ordered from my local bestbuy. I was notified I could stop in and get my phone, only problem was, I was working out of state!! I had to wait until I was back in town to get mine.

In the end the wait was sooo worth it. I really appreciated it when I did get it.

See if another BB with stock will send one to your store. It's worth a try.
I wouldn't mind being patient, if I didn't know that they have them in stock on store shelves all over the country...

Speaking of I called a store in Denver that had 2 in stock, to see if I could switch my order to in store pickup. They tried, but couldn't do it, the system wouldn't let them. So I called BB.com and they also couldn't switch the order. So I will have to wait.
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Old April 23rd, 2013, 08:13 PM   #213 (permalink)
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I've ordered via BEST BUY as well,for the T-MOBILE version.

Order Date: APRIL 17
CC Payment/Hold: APRIL 17
ETA/Shipping Date: APRIL 24/25

Early A.M.today,the payment/hold disappeared from my bank account.Called BEST BUY & they stated that this is a normal occurrence when an order hasn't shipped within 7 days of the transaction & to expect it to re-appear when the order ships.
Well,sure enough,about an hour ago,the payment/hold re-appeared but,I've yet to see a change in status on my BEST BUY account or an e-mail alert w/a tracking number.I'm guessing that I'll see an e-mail sometime in the next 12 hrs or so.Hoping so,as no T-MOBILE stores in my area will have any HTC ONE's in stock for opening day tomorrow.

I'm optimistic w/BEST BUY,as I've had nothing but positive outcomes w/all of my purchases w/them,going back about ten years now.

UPDATE:

BEST BUY order is now being processed,w/3 of 4 order steps completed:

1) Order Received (Done)
2) Payment Validated (Done)
3) Preparing Order (Done)
4) Shipped (Pending)

Looks like the ETA of APRIL 24/25 will hold up.
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Old April 24th, 2013, 08:02 AM   #214 (permalink)
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Originally Posted by vulcangrey View Post
I wouldn't mind being patient, if I didn't know that they have them in stock on store shelves all over the country...

Speaking of I called a store in Denver that had 2 in stock, to see if I could switch my order to in store pickup. They tried, but couldn't do it, the system wouldn't let them. So I called BB.com and they also couldn't switch the order. So I will have to wait.
They allowed me to switch BUT, I still don't have a phone!!

This started on Monday. Yesterday I was in the store with the GM and a customer service rep on the phone working together and they couldn't get "the system" to allow me to have the phone w/out cancelling my order and charging me another $200 while I wait for the original $200 they already have be credited back to me.
Just noticed Best Buy has moved my complaining thread from their forums to be reviewed by their mods.
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Old April 24th, 2013, 08:29 AM   #215 (permalink)
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Default Got mine from TMO yesterday

I had originally ordered from Best Buy but they kept delaying and it wasn't looking good. I pre-ordered mine from T-Mobile on Monday afternoon and received it yesterday afternoon along with the free car dock. Pretty amazed at their order fulfillment efficiency though their web site has some room for improvement for order tracking, etc.
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Old April 24th, 2013, 08:46 AM   #216 (permalink)
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I pre-ordered mine from T-Mobile on Monday afternoon and received it yesterday afternoon along with the free car dock. Pretty amazed at their order fulfillment efficiency though their web site has some room for improvement for order tracking, etc.
That was exactly why I chose BEST BUY for my T-MOBILE HTC ONE purchase.That,& not to mention that BB had ordering available before T-MOBILE,so,it stood to reason that I'd get it from them sooner than waiting for T-MOBILE & their rears in-gear.

Glad to hear all worked out well for you ,despite T-MOBILE's most recent 4-day system meltdown. .................
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Old April 24th, 2013, 09:58 AM   #217 (permalink)
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Update:

I had to cancel my order to get me out of the Best Buy "system" of purgatory. Now I am free to move about the country.
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Old April 24th, 2013, 03:14 PM   #218 (permalink)
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Ordered mine earrrrllllyy this morning. Seems May 2nd is the arrival date for me. 5 days later the last stage of the ordering process finally worked was able to sign document and the button turned green. I thought I could just call Customer Care order it but they said not avail only online. I wonder if I'll get the car kit. Went with silver as black shows EVERY finger print you put on your phone.
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Old April 24th, 2013, 05:21 PM   #219 (permalink)
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Well, I just received another e-mail from Newegg...unfortunately, it wasn't the e-mail I was looking for. Here is the text.

"Dear soandso,

We began shipping the Glacial Silver HTC One phones this morning.

You may have already received your shipping notification. If not, please know that we are working as fast as possible. We are confident we’ll have everything processed by tomorrow and will ship them so that they arrive no later than Friday, April 26th.

The release date on the Stealth Black model is still TBD. We expect to have a surplus of the Glacial Silver HTC One phones after fulfilling the preorders. If you wish to switch to that model you should do so quickly before this shipment is fulfilled.

Thank you very much for your business. We greatly appreciate your patience.

Sincerely,

Your Friends at Newegg.com Wireless Store"

Sounds like they may ship it out tomorrow, I could have my phone by Friday! But I'm not too hopeful.
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Old April 25th, 2013, 03:05 PM   #220 (permalink)
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Mine has gone to backorder status as of 5am put on Tmo
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Old April 25th, 2013, 03:13 PM   #221 (permalink)
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After days of heartache and frustration, I walked out of Best Buy with my phone!! I had to cancel my pre-order and just start over as a walk in customer. Now I'm a little overwhelmed with "newness" after over two years on the OG Evo. I am a creature of habit and I'm trying to give the launcher and keyboard a go before I switch back to Go and Swiftkey.

Btw: I somehow talked to the same customer service rep twice during my many calls and he is sending me a $45 gift card for all the shit and aggrevation I went through!!
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Old April 25th, 2013, 03:23 PM   #222 (permalink)
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Mine has gone to backorder status as of 5am put on Tmo

WOW,that didn't take long for BB to burn through their on-line T-MOBILE stock.

Sorry to hear about the back-order status.
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Old April 25th, 2013, 04:23 PM   #223 (permalink)
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I see now that BB.com has the Sprint HTC ONE in stock in all the stores near me, and available for shipping from the warehouse... YET STILL NO UPDATE for my PRE-order!
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Old April 25th, 2013, 05:38 PM   #224 (permalink)
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ok so get this... I just got a shipping notice for a delivery tomorrow for the phone. Next day air. but my invoice still says backordered. Well putting my huge amaze 4g combo up on ebay then.

now it says SHIPPED..... WTH guess im getting up early to wait
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Old April 25th, 2013, 10:33 PM   #225 (permalink)
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now it says SHIPPED..... WTH guess im getting up early to wait
I just went through that today myself......makes for one long day.

Have fun & please check back in @ the review thread for actual owners when you get a chance :

http://androidforums.com/htc-one/700339-htc-one-reviews-actual-users.html
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Old April 25th, 2013, 10:41 PM   #226 (permalink)
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definitely will review it. first time the case and phone will be here at the same time. I usually have the case first or the phone never ever at the same time.
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Old April 25th, 2013, 11:00 PM   #227 (permalink)
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I ordered mine today inside my local Tmobile store, the rep I know took care of it for me. We did overnight shipping, this was at about 3pm today. Order went right through, and I got an email instantly to sign the agreement online and then received another emial within 5 minutes that my order was processed.

But haven't received anything else since this afternoon...Wondering if I'm really gonna get this thing tomorrow?
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Old April 26th, 2013, 09:33 AM   #228 (permalink)
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Out for Delivery....
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Old April 26th, 2013, 11:58 AM   #229 (permalink)
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I placed an order for my HTC One 64GB with AT&T on Monday, 22nd with 2 day ground shipping. It's now Friday and my order is still listed as "Processing". I called AT&T and they told me that orders are usually processed within 48 hours and that they couldn't help me, even though it's been over 72 hours. I've noticed that other within this Forum have received their 64GB models already, so these things should be shipping already. I'm obviously not going to have my new toy to play with this weekend :-(
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Old April 26th, 2013, 03:06 PM   #230 (permalink)
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opening mine as we speak. damn cool packaging to.
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Old April 26th, 2013, 04:12 PM   #231 (permalink)
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At the moment I am vary unhappy with Newegg. Last night I contacted them to confirm my phone would be in my hands before the 30th (to comply with HTC's buyback program end date) they assured me it was ready to be shipped out and would be yesterday. I asked them if they could confirm that was the case, and they assured me it was. Today I got the following email. It would seem that I was lied to. Now, don't get me wrong, as impatient as I am to get this phone, I was perfectly fine waiting a few more days to get is so long as I would have it in my hands by the 30th, and I made that quite clear. So, it's not the extra time that made me unhappy, it was the misinformation. Anyway, good news is the phone should get to my house before I do on Monday (work and all).

"ORDER NUMBER: xxxxxxxxx
HTC One Glacial Silver
xxx-xxx-xxxx
Everything Data Family 1500 (2 Lines) - Contract Extension

You will receive an email for each device that is shipped even though they may be included in the same package.

Please DO NOT CALL Sprint OR VISIT a Sprint store to activate your device. We initiate this process automatically and contacting the carrier can delay your activation and/or cause a loss of service.

Any promotional material or redemption instructions will be included with your shipment.

SHIPPING DETAILS:

Shipping Date: 04/26/2013
Shipper: FedEx
Tracking Number: xxxxxxxxxxxx
Signature Required: No

Visit our Customer Support site located at www.whereismyorder.com to:
Track the delivery of your order
Learn how to transfer your contact list to your new phone (upgrades-only)
View and print the details of your order
Get fast answers to your questions
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Old April 26th, 2013, 06:14 PM   #232 (permalink)
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Got mine last night. Bought a brand new telus version from kijiji that was sealed.

Paid $475 and then spent 25$ to unlock it for all networks and now I'm using it on Bell.

Got an antiglare ghost armor screen protector put on today.

This thing rocks!
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Old April 26th, 2013, 08:28 PM   #233 (permalink)
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WOW,no signature required?

A package worth well in excess of $500 & they choose to ship w/o requiring a signature?

I suppose if you're certain someone will be around to accept delivery,it's OK,but,still,from NEWEGG's perspective,seems they're cutting corners a bit close,well beyond the risk/reward balancing point.

Here's hoping they keep the delivery date as promised.
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Old April 27th, 2013, 12:16 AM   #234 (permalink)
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WOW,no signature required?

A package worth well in excess of $500 & they choose to ship w/o requiring a signature?

I suppose if you're certain someone will be around to accept delivery,it's OK,but,still,from NEWEGG's perspective,seems they're cutting corners a bit close,well beyond the risk/reward balancing point.

Here's hoping they keep the delivery date as promised.
yeah, the wife will be home, hopefully the fedex driver rings the doorbell, UPS and USPS have a bad habit of just leaving the package and not knocking or ringing. At any rate, I don't even mind if it shows up on the 30th, later than that though and they will get an earfull.
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Old April 27th, 2013, 04:02 AM   #235 (permalink)
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Picked mine up tonight from Best Buy right at closing. I'm a former Sprint employee so there were a few hiccups with porting my number in to Sprint from Verizon, but it all got worked out. Coming from a Galaxy Nexus, and I'm loving every minute of it so far. Previously I had a rooted Evo 4G, and everything about the One represents the elite of the elite. Hung out with a group of car buddies tonight and had 4 of them asking me questions about the phone and wanting to play with it. Will provide a more in depth review once I've had the phone for a few days and things have settled in more. But so far, it's the best phone I've ever owned.
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Old April 27th, 2013, 05:17 AM   #236 (permalink)
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Well Tmobile has basically all but ruined my one experience as a whole. Got the back order email yesterday afternoon when indeed I should have been receiving my one with overnight shipping.

They really have they're heads up they're butts and can't seem to get any one release right with dates and what not, theyre just as bad as at&t with the run around nonsense.

Anyway I ended up just using my at&t upgrade and grabbing the one. Will be cancelling my tmobile order today and using this a few days to see how I like it.

So in the last 2 days I wound up selling both my nexus 4 and iPhone 5...lol, lost without ties to both worlds...hahaha
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Old April 27th, 2013, 07:22 AM   #237 (permalink)
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Never had a problem with AT&T myself. Ordered the One on the 4th got it the day before release. Ordered the iPhone 4S and received it overnight. Had a Samsung Captivate that was dropping calls after 1 min. AT&T Overnight-ed the replacement and provided return shipping @ no cost. Another time we added a 4S at a walmart and they screwed it up and created a second group on my account. One phone call was all it took and they waved the $35 activation, and gave me a $200 bill credit for my trouble. I guess they just like me
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Old April 27th, 2013, 05:04 PM   #238 (permalink)
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I am now the proud owner of the ONE! I wanted to get the Stealth Black after seeing it at BB, but no word on when you can get one. When I saw the Glacial Silver at the Sprint store, it looked great too so I pulled the trigger and got it. Had to open two boxes before I found one I liked. The first had a good size gap on top and the shiny bevel near the front facing camera had a gouge in it. The second one had no gaps on the bottom and a very very slight gap on the top - less than a sheet of paper. Now the fun starts.........
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Old April 27th, 2013, 05:48 PM   #239 (permalink)
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Got mine....After trading in the S4 I got earlier in the day
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Old April 28th, 2013, 02:22 PM   #240 (permalink)
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Got mine....After trading in the S4 I got earlier in the day
What about the S4 made you take it back?
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Old April 28th, 2013, 04:06 PM   #241 (permalink)
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canceled my order from BestBuy.com, and drove a few blocks down to the store and bought one. Have it in my hands!

I did receive the $50 gift card that I signed up for at BB back in Jan. However I had also used a $75 gift card for my online order. They said that would take 5 days to go back to the card! WTF?
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Old April 28th, 2013, 04:47 PM   #242 (permalink)
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Got mine today on Sprint, after cancelling my BestBuy pre-order and going to the store.
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Old April 29th, 2013, 08:37 PM   #243 (permalink)
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had a "surprise" waiting for me when I got home from work. The wife texted me a picture of the phone in the box at about 2 PM...it was the longest 3 hours of my life after I saw that. lol
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Old April 30th, 2013, 11:30 AM   #244 (permalink)
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I placed an order for my HTC One 64GB with AT&T on Monday, 22nd with 2 day ground shipping. It's now Friday and my order is still listed as "Processing". I called AT&T and they told me that orders are usually processed within 48 hours and that they couldn't help me, even though it's been over 72 hours. I've noticed that other within this Forum have received their 64GB models already, so these things should be shipping already. I'm obviously not going to have my new toy to play with this weekend :-(
So it finally shipped last Friday. Fingers crossed that it arrives today.
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Old April 30th, 2013, 12:21 PM   #245 (permalink)
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Finally got mines yesterday evening. I would've had it sooner but I couldn't decide on this vs S4. Either one I picked up I would've felt like I should of went with the other. Usually a lover for Samsung's products, but after being away from Android since the Galaxy Nexus and my last phone was an iPhone 5, I couldn't trade off the premium build. Software wise I will give it to Sammy. Sense 5 isn't bad at all though. Still threw Action Launcher on it ha-ha. Love the phone. The phone feels slippery to me though & they complain about that with plastic phones smh..Anyways..

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Old April 30th, 2013, 12:22 PM   #246 (permalink)
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Finally got mines yesterday evening. I would've had it sooner but I couldn't decide on this vs S4. Either one I picked up I would've felt like I should of went with the other. Usually a lover for Samsung's products, but after being away from Android since the Galaxy Nexus and my last phone was an iPhone 5, I couldn't trade off the premium build. Software wise I will give it to Sammy. Sense 5 isn't bad at all though. Still threw Action Launcher on it ha-ha. Love the phone. The phone feels slippery to me though & they complain about that with plastic phones smh..Anyways..

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Old April 30th, 2013, 12:43 PM   #247 (permalink)
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[QUOTE=AndroidifyMe;5785156]Finally got mines yesterday evening.Usually a lover for Samsung's products, but after being away from Android since the Galaxy Nexus and my last phone was an iPhone 5, I couldn't trade off the premium build.The phone feels slippery to me though & they complain about that with plastic phones smh..Anyways..

See this for a solution to the slippery feel:

http://androidforums.com/htc-one/691193-htc-one-accessories-list-discussion-6.html#post5785043
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Old April 30th, 2013, 06:59 PM   #248 (permalink)
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^^ wish black was available here

Looks so clean
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Old May 1st, 2013, 02:34 PM   #249 (permalink)
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^^ wish black was available here

Looks so clean
Yea, Sprint had it online in black as well, and should be having them in stores actually. A Sprint sales lady said they just received them and didn't even know because I actually went back to swap it out within the 14 day period with a S4...(sorry was having wifi issues and I really wanted the S4 deep down inside) She opened the box and was like, how did you get the black one..I said I ordered it offline. When she went back to get my S4 she noticed they had a bunch of black ones in the back that just came in today. I'm not gonna lie, it was a clean as looking phone. Functioned well, but I couldn't get over the Wifi issue. It no longer connected to Wifi for me. Even after reboots etc. Regardless of fix or replaced I wanted the S4 honestly...
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Old May 1st, 2013, 08:51 PM   #250 (permalink)
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Sorry to hear you had a faulty device.

Thank god (knock on wood) mine's been flawless.

I wish I had a black one but now that I picked up the official HTC Hard case I guess it doesn't matter much.
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